Tariffs and Conditions for Payment Services Effective as of July 1 st 2015

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1 Tariffs and Conditions for Payment Services Effective as of July 1 st 2015 ING Commercial Banking ING Bank N.V., Prague Branch

2 ING is one of the largest providers of financial products in Europe. ING offers Clients financial products in payment services, loans, mortgages and investments. In addition ING acts as an intermediary in insurances and pensions. These Tariffs and Conditions for Payment Services are effective as of July 1 st 2015 and applicable to the Payments Services offered by ING Bank N.V., Prague Branch. Rates offered in this brochure are subject to change. All fees shown in this brochure are exempt from VAT unless expressly stated otherwise. Exchange rates can be found via your local ING Office.. Fees and commissions which may occur for services that are not listed in these Tariffs and Conditions are subject to separate agreements. ING Bank N.V., with its registered seat at Bijlmerplein 888, 1102 MG Amsterdam, The Netherlands, a public limited liability company and registered in the Trade Register of the Chamber of Commerce for Amsterdam under the file no , acting through its Prague branch with registered seat at Plzeňská 345/5, Praha 5, Business Identification No. (IC) , and registered in the Commercial Register maintained by the City court of Prague in Section A, inserted file No Tariffs and Conditions for Payment Services July

3 Tariffs Accounts Current account (in local or foreign currency) Opening CZK 0.00 Includes opening an extra account for accounting of charges for banking operations Maintenance CZK per month International Account Service EUR per month, per account Closing CZK 0.00 per account Savings and Deposits Overnight deposit % - interest rate via Financial Markets Term deposit % - interest rate via Financial Markets Channels MultiCash¹ Subscription CZK per month, per company Additional I-Dentity card CZK per item Plus VAT Additional I-Dentity card reader CZK per item Includes Domestic, Euro and International payments, information on account balances and turnovers InsideBusiness Payments CEE / ING Online¹ Set-up CZK per company Subscription CZK per month, per company Installation, training or repair CZK per occurrence Within Prague; no costs for initial training CZK per occurrence Outside Prague; no costs for initial training Additional I-Dentity card CZK per item Additional I-Dentity card reader CZK per item Plus VAT PIN or password unblocking CZK per occurrence In premises of ING Office for PIN User registration fee CZK per user Amendment of user s access right and CZK per occurrence limits CZK per occurrence For temporary amendments InsideBusiness Payments CEE Regional Site¹ Subscription EUR per month, per company Other channels Paper payment delivery² CZK per transaction Additional fee. On ING form CZK per transaction Additional fee. On non-ing form 1 All letters, documents or packages being sent to the Client are charged with additional fee in the amount of actual courier/dhl charges. ² Manually initiated credit transfers are only accepted as a back-up solution to electronic banking. Tariffs and Conditions for Payment Services July

4 Account, Balance and Transaction reporting Electronic reporting Intraday CZK 0.00 per month Via electronic banking channel Intraday From Third bank CZK 0.00 per month Available in ING Regional Site Intraday To Third bank CZK per month, per MT942 account, per swift address End of Day CZK 0.00 per month Via electronic banking channel End of Day From Third bank CZK 0.00 per month Available in ING Regional Site End of Day To Third bank CZK per month, per MT940 or MT950 account, per swift address Confirmation Payment confirmation CZK per month, per account, per swift address Credit and/or debit PDF account statements via Electronic channel Paper statement Quarterly CZK per quarter Paper statement Monthly CZK per month Paper statement Weekly CZK per month Paper statement Daily CZK per month Paper statement replacement CZK per item When < 1 year. Also for cards CZK per item When > 1 year. Also for cards Monthly interest statement CZK per month Card account statement CZK per month Paper account statements Paper statement Quarterly CZK per quarter Paper statement Monthly CZK per month Also for cards Paper statement Weekly CZK per month Paper statement Daily CZK per month Paper statement replacement CZK per item When < 1 year. Also for cards CZK per item When > 1 year. Also for cards Monthly interest statement CZK per month Credit transfer Domestic credit transfer Next day CZK 6.00 per transaction Same day CZK per transaction CZK per transaction Only for MT 202 Intra-company CZK per transaction Only to Third bank ING In-house CZK 0.00 per transaction Regardless conversion Incoming CZK 5.00 per transaction International credit transfer Next day CZK per transaction Same day CZK per transaction CZK per transaction Only for MT 202 Intra-company CZK per transaction Only to Third bank ING In-house CZK 0.00 per transaction Regardless conversion Tariffs and Conditions for Payment Services July

5 Exotic currencies¹ CZK Amount is converted to USD based on daily exchange rate Incoming CZK per transaction Incoming ING In-house CZK 0.00 per transaction Regardless conversion Additional services and fees Manual repair² EUR 8.00 per occurrence Any intervention Modification 3 CZK per occurrence Cancellation 3 CZK per occurrence For other than financial institutions CZK per occurrence For financial institutions OUR charges EUR per transaction For outgoing transactions instructed as OUR Redirection to another account CZK per month For domestic credit transfers ¹ Exotic currencies include other than those fixed by ING Office. For information regarding processing particular exotic currency credit transfers please contact your ING Office. ² Also in case of missing IBAN and/or BIC code, incorrect beneficiary account number, insufficient balance or credit transfer postponing within 3 Business Days (the credit transfer is cancelled then without notification). 3 The Bank reserves the right to limit the number of modified or cancelled credit transfers Direct Debit Domestic Direct Debit (as creditor) Batch CZK 0.00 per batch Transaction CZK 6.00 per transaction in batch Also for ING In-house. Charged monthly Domestic Direct Debit (as debtor) Transaction CZK 6.00 per transaction Disbursement Other Services Standing Orders Set-up CZK per month In paper form Standing Orders Amendment CZK per occurrence Inquiry and investigations < 3 months CZK per occurrence Plus fees charged by third parties Inquiry and investigations > 3 months CZK per occurrence Plus fees charged by third parties Compensated value date CZK per transaction Plus individual rate; after the transfer is executed Exceptional value date CZK per month, per account Audit letter CZK per item Plus VAT Bank reference CZK per item Plus VAT Other bank acts CZK per occurrence Hold mail CZK per month Message submission by fax CZK per page To the Czech Republic CZK per page To Europe CZK per page Elsewhere Message submission by courier/dhl CZK - per occurrence Actual courier/dhl charges SWIFT message copy fax/ CZK per page Plus VAT. To the Czech Republic submission CZK per page Elsewhere Identification device utilization CZK per month Plus VAT Identification device unblocking CZK per occurrence Plus VAT. 5x incorrect PIN entry Identification device replacement CZK per item Plus VAT. Due to its loss or damage Tariffs and Conditions for Payment Services July

6 Identification device loss without CZK per item replacement Remote Initiation Services Mandate CZK per month, per account For MT101 from third party PSPs and local Direct Debit request Remote Initiation Services Maintenance CZK per occurrence Changes and cancellations. For MT101 from third party PSPs and local Direct Debit request Cash Management Domestic Cash Pooling The fees and commissions for Domestic cash pooling within ING Office are subject to separate agreements Cross Border Cash Balancing The fees and commissions for Cross Border Cash Balancing are subject to separate agreements. Cards Debit card Subscription VISA Business Silver CZK per year Subscription VISA Business Gold CZK per year Card account maintenance CZK per month Insurance Travel and DAS insurance CZK 0.00 per year VISA Gold Classic CZK 0.00 per year Misuse of lost or stolen card VISA Silver Basic (up to CZK ) CZK per year Misuse of lost or stolen card VISA Silver Classic (up to CZK ) CZK per year Misuse of lost or stolen card VISA Silver Extra (up to CZK ) CZK per year Misuse of lost or stolen card Card transactions Balance check at CSOB ATM CZK 0.00 per occurrence Balance check at non-csob ATM CZK 9.00 per occurrence Electronic transaction CZK 0.00 per transaction Non-cash Cash advance via CSOB ATM CZK 6.00 per transaction In the Czech Republic and Slovakia Cash advance via non-csob ATM CZK per transaction In the Czech Republic Cash advance via foreign ATM CZK per transaction Cash advance via branch counter CZK per transaction In the Czech Republic and elsewhere Other services PIN change CZK 0.00 per occurrence Blocking or stoplisting CZK 0.00 per occurrence Card transaction limit change CZK per occurrence Non-Returned terminated card CZK per occurrence PIN code repeated submission CZK per occurrence Unjustified claim CZK per occurrence Card replacement CZK per occurrence Loss, theft, destroyed plastic, name change etc. Express card replacement CZK per occurrence In the Czech Republic CZK per occurrence Elsewhere Permanent restriction of non-returned card CZK per occurrence validity Provision of emergency cash abroad CZK per occurrence Tariffs and Conditions for Payment Services July

7 Cheques Cheque collection Bank cheque CZK per transaction Plus actual DHL charges; only cheques with face value min. EUR or equivalent (USD cheques are not accepted) Cash Deposit notes and coins Local currency Via counter % 0.30 per transaction Into CZK account. Min. CZK Local currency Via counter % 1.00 per transaction Into FCY account Local currency Via CIT - per transaction Subject to agreement Foreign currency Via counter % 1.00 per transaction Foreign currency Via CIT - per transaction Subject to agreement Acceptance of coins above pieces CZK per occurrence Coins have to be packed based on their nominal values Withdrawal notes and coins Local currency Via counter % 0.30 per transaction Into CZK account. Min. CZK Local currency Via counter % 1.00 per transaction Into FCY account Local currency Via CIT - per transaction Subject to agreement Foreign currency Via counter % 1.00 per transaction Foreign currency Via CIT - per transaction Subject to agreement Acceptance of coins above pieces CZK per transaction Penalty for cash ordered but not withdrawn CZK per transaction Note: notes are accepted in the following currencies: CZK, USD, EUR and GBP, coins are accepted without limits only in CZK. For EUR only 1 EUR and 2 EUR coins are accepted. Two days prior notice is required in case of cash withdrawals over CZK and either over USD or its equivalent amount in other foreign currency. Documentary Payments Export Letters of Credit Pre-advice CZK Handling charges advice % 0.20 flat Min. CZK Confirmation commission - To be agreed individually Pre-check of documents % 0.05 flat Min. CZK Payment % 0.30 flat Min. CZK Amendment fee CZK Plus advising fee for increase Confirmation of increase CZK Acceptance/ deferred payment - To be agreed individually commission Discrepancy CZK Cancellation, unused letter of credit CZK Handling charges transfer % 0.20 flat Min. CZK Import Letters of Credit Pre-advice CZK Opening % 0.10 per month Min. CZK Payment % 0.30 flat Min. CZK Tariffs and Conditions for Payment Services July

8 Amendment fee CZK Plus opening fee for extension and/or increase Acceptance/ deferred payment % 0.20 per month Min. CZK commission Discrepancy fee CZK Cancellation, unused letter of credit CZK Export Collection Handling charges For clients % 0.20 flat Min. CZK , max. CZK Handling charges For non-clients % 0.30 flat Min. CZK ; max. CZK Handling charges Amendment CZK Handling charges Tracers CZK Charged for second and subsequent tracers Payment commission % 0.30 flat Min. CZK Import Collection Handling charges For clients % 0.20 flat Min. CZK ; max. CZK Handling charges For non-clients % 0.30 flat Min. CZK , max, CZK Handling charges Amendment CZK Handling charges Tracers CZK For second and subsequent tracers Documents free of payment CZK Handling charges delivery order CZK Handling charges protest CZK Plus notary fee Bills of exchange Export Handling % 0.30 flat Min. CZK , max. CZK Amendment CZK Tracers CZK For second and subsequent tracers Import Handling For clients % 0.30 flat Min. CZK ; max. CZK Handling For non-clients % 0.40 flat Min. CZK , max. CZK Amendment CZK Tracers CZK Aval - To be agreed individually Discount export bills of exchange Handling CZK Discount - To be agreed individually Bank Guarantees Received General Advising CZK Amendment CZK Claim % 0.10 flat Min. CZK ; max. CZK Confirmation (silent) - To be agreed individually Payment CZK Tariffs and Conditions for Payment Services July

9 Issued - General Tailor made: legal review CZK Surcharge for issuance of a guarantee until next Business Day CZK Issued - Credit facility / Stand-alone (cash covered) Opening: Handling fee of a new bank guarantee request Processing and assessment of guarantee CZK issuance application Amendment CZK Promise to issue bank guarantee Payment CZK Issuance of documentation required for an CZK amendment of guarantee To be agreed individually To be agreed individually SWIFT/fax in connection Message submission by SWIFT CZK per message Message submission by fax CZK per page To the Czech Republic CZK per page To Europe CZK per page Elsewhere The above fees apply in case of documentary letters of credit, documentary collections, bills of exchange and guarantees. Tariffs and Conditions for Payment Services July

10 Cut-Off Times (COT) and Settlement Dates Credit transfers Remark Currency COT (CET) Book date Settle ment Domestic credit transfer (Electronic banking platform (IBP CEE, Payment Factory)) Next day Local clearing payment CZK 16:00 D D+1 Same day (urgent) Or other currencies converted to CZK CZK 12:00 D D clearing payment ING In-house Regardless conversion CZK 16:00 D D Paper delivery Initiated in paper form CZK 10:00 Domestic credit transfer (SWIFT connectivity) Next day MT103. To Third bank via local clearing CZK 16:00 D D+1 Same day MT103; code word 23e: SDVA or INTC. CZK 10:30 D D To Third bank via local clearing MT202. Local clearing CZK 10:30 D D ING In-house MT103, MT202. CZK 16:00 D D Credit advice 1 MT210. For incoming CZK payments; it is required to indicate remitting party/bank CZK 10:30 International credit transfer (Electronic banking platform (IBP CEE, Payment Factory) Next day PLN, HUF, RON, BGN, 14:00 D D+1 NOK, SEK, DKK, CHF, TRY, RUB EUR, GBP, USD, CAD 15:30 D D+1 JPY, AUD 14:00 D+1 D+2 Same day (urgent) Instructed as MT 103 SDVA EUR, USD, GBP, CAD 14:30 D D Instructed as MT 103 SDVA; DKK and CHF, PLN, HUF, RON, 9:00 D D SEK may not always be guaranteed same day value receipt by ultimate beneficiary BGN, NOK, SEK, DKK Instructed as MT 103 SDVA RUB, TRY 10:00 D D Instructed as MT 103 SDVA JPY, AUD 12:00 D+1 D+1 ING In-house Regardless conversion Any fixed by ING 16:00 D Paper delivery Initiated in paper form Any fixed by ING 10:00 International credit transfer (SWIFT connectivity) Next day MT103 PLN, HUF, RON, BGN, 14:00 D D+1 NOK, SEK, DKK, CHF, TRY, RUB MT103 EUR, GBP, USD, CAD 15:30 D D+1 MT103 JPY, AUD 14:00 D+1 D+2 Same day MT103; codeword 23E: SDVA or INTC EUR, USD, GBP, CAD 14:30 D D MT103; codeword 23E: SDVA or INTC CHF, PLN, HUF, RON, 9:00 D D BGN, NOK, SEK, DKK MT103; codeword 23E: SDVA or INTC RUB, TRY 10:00 D D MT103; codeword 23E: SDVA or INTC JPY, AUD 12:00 D+1 D+1 Same day MT202 RON, DKK 9:00 D D MT202 TRY, RUB 10:00 D D MT202 CHF, PLN, HUF, BGN, 12:00 D D NOK, SEK MT202 EUR, USD, GBP, CAD 15:00 D D 1 Required for amounts higher than CZK or its equivalent in another currency. ING Office reserves the right to change the above mentioned in accordance with the local conditions. Tariffs and Conditions for Payment Services July

11 ING In-house MT103, MT202 Any fixed by ING Office Credit advice (MT210) 2 MT210. COT corresponds to the COT of Any fixed by ING the respective payment type in given Office except CZK foreign currency 16:00 D D Incoming credit transfers Remark Currency COT (CET) Credited to ING Credit value Domestic credit transfers Incoming standard Received from local clearing CZK 16:00 D D Incoming urgent Received from local clearing CZK 16:00 D D International credit transfers Incoming standard EUR, GBP 15:00 D D USD, CAD 15:00 D D+1 CHF, DKK, HUF, 12:00 D D PLN, BGN, RON, SEK, NOK AUD, JPY 14:00 D+1 D+2 TRY, RUB 14:00 D D+1 Incoming urgent EUR, GBP, USD, 15:00 D D CAD CHF, DKK, HUF, 12:00 D D PLN, BGN, RON, SEK, NOK TRY, RUB 11:30 D D AUD, JPY 14:00 D D+1 Urgent transfers include bank to bank transfers MT 200, MT 202, customer transfers MT 103 with SDVA or INTC codeword in field 23E, customer transfers based on MT 101 with URGP or INTC codeword in field 23E. Account, Balance and transaction reporting Frequency Time available (CET) Intraday Every 10 minutes From 09:00 to 18:00 Intraday From Third bank According to Third bank According to Third bank Intraday To Third bank On transaction basis From 09:00 to 18:00 End of Day Once per day 08:00 D+1 End of Day From Third bank According to Third bank According to Third bank End of Day To Third bank Once per day 08:00 D+1 2 Required for amounts higher than CZK or its equivalent in another currency. ING Office reserves the right to change the above mentioned in accordance with the local conditions. Tariffs and Conditions for Payment Services July

12 Conditions Business Days Information regarding Business Days and the execution of Payment Services can be found on: Information regarding TARGET closing days can be found on: Debit and Credit interest rates If, for any reason, any of the Clients Accounts kept with ING shows a negative (debit) balance or, in the event of an overdraft arrangement between ING and the Client, the debit balance of the relevant Account exceeds the permitted limit approved for the Client, default interest shall be accrued on the amount of such debit balance or of such excess, as the case may be. Interest rates based on which interests on credit balances on Current Accounts are paid, are at ING s discretion and are available upon request. Interest Rates Valid and effective credit interest rate (ING Prague Credit Base Rate) and default interest rate conditions are available on the ING Office s website ( Conditions for Credit Balance Fee, if applied for maintaining credit balances in a specific currency, as stipulated in ICPS, will be published on the website Exchange rates Unless otherwise agreed, foreign currency conversions for international credit transfers are executed at ING Bank N.V., Prague Branch Exchange Rate as defined in ING Conditions for payment services. That conversion rate is based on market rates as of the date of the conversion. Customers may contact ING for further information regarding exchange rates, find the precise conversion rate applied to a given transfer on their bank statements, or may subsequently inquire with ING with respect to the rates. ING does not charge customers any additional conversion fees. The actual ING Bank N.V., Prague Branch Exchange Rates are published through the InsideBusiness Payments CEE system. The following currencies are fixed by ING Office: USD, EUR, CHF, GBP, JPY, AUD, BGN, CAD, DKK, NOK, SEK, HUF, PLN, RON, RUB, TRY. Cash rates are fixed in the following currencies: USD, EUR, GBP. In case of corporate debit card transactions executed in foreign currencies the relevant ČSOB foreign exchange rates for VISA card transactions are used. Repair The ING Office reserves the right to, in individual cases, make automatic or manual repairs to Payment Orders. Such repairs are chargeable according to these Tariffs and Conditions. Cancellation Client needs to send an instruction with authorised signatures. The ING Office can accept original letter. Paper delivery The execution time of outgoing Payment Orders can be extended by ING by one Business Day if Payment Orders are initiated by the Account Holder in paper form. It is possible to include an instruction regarding the Execution Date in a written non-recurring Payment Order. Domestic / Euro / International credit transfers can be submitted in paper form. The set-up, amendment or cancellation of Standing orders in paper form have to be received by ING at least 5 Business Days before the Execution Date. VAT All fees shown in this brochure are excluding VAT, unless explicitly indicated otherwise by the mentioning of Incl. VAT. When a specific product is VAT liable and therefore the Client needs to pay the VAT himself, Plus VAT is shown. Tariffs and Conditions for Payment Services July

13 Types of credit transfers To determine the type of outgoing credit transfers (except Dutch urgent payments), please use the flow chart shown below. SEPA Countries: Austria (EUR), Belgium (EUR), Bulgaria (BGN), Croatia (HRK), Cyprus (EUR), Czech Republic (CZK), Denmark (DKK), Estonia (EUR), Finland (EUR), France (EUR), Germany (EUR), Greece (EUR), Hungary (HUF), Ireland (EUR), Italy (EUR), Latvia (EUR), Lithuania (LTL), Luxembourg (EUR), Malta (EUR), The Netherlands (EUR), Poland (PLN), Portugal (EUR), Romania (RON), Slovakia (EUR), Slovenia (EUR), Spain (EUR), Sweden (SEK) and the United Kingdom (GBP), as well as the three EEA States Iceland (ISK), Liechtenstein (CHF) and Norway (NOK) plus Monaco (EUR) and S witzerland (CHF). Privacy Statement ING processes personal data of natural persons who are (potential) clients, business partners or suppliers, or acting in their capacity of employee, (managing) director or representative of them, or who are visitors of ING s websites. The privacy statement containing information on how ING Bank N.V., Prague Branch ( ING Office ) treats and takes care of personal data in an extent that is necessary for fulfilment of purposes of data processing can be found on: Complaint procedure Any complaints concerning Payment Transactions that the Client wants to make must be submitted to Customer Service Desk, the contacts of which are available below. Tariffs and Conditions for Payment Services July

14 Client Services Desk Business Hours Business Days Contact details SWIFT BIC 09:00 17:00 CET ING Bank N.V., Prague Branch Harfa Office Park Českomoravská 2420/ Prague 9 Czech Republic INGBCZPPXXX Customer Service Desk Telephone Number Fax Address Tariffs and Conditions for Payment Services July

15 Want to know more about ING? Visit or contact your local ING Office

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