TP-LINK TL-WR841N nbn + Voice Wireless Router

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1 Welcome to ACN This guide is designed to help you connect your new ACN nbn Broadband service. Your router has been pre-configured to simply Plug n Play so you ll be up and running in no time. ce you are online, visit for further information and technical support if required. At MyAccount you can: Check your current month s data usage Review your previous month s data usage Download your invoices Pay your ACN account and much more! Customer Service Our dedicated Customer Service team is available 7 days a week. Customer Service: :00am - 8:00pm (AEST/AEDT) Monday to Sunday line Chat: Chat to us online at Monday-Friday 8am 5pm (AEST/AEDT) Enquiries: enquiries@acnpacific.com.au For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit acnpacific.com Getting to know your Router The TP-LINK Wireless router from ACN has been set up to Plug n Play. All you need to do now is follow the instructions in this guide. We recommend Microsoft Windows 7, Vista, XP, 2000 and MAC OS as the minimum Operating System requirements. Ideally, your computer should be less than five years old and of a reasonable specification to get the most out of the internet. It is very important to ensure that your computer is up to date with anti-virus and firewall / internet protection software. Page 1 of 7

2 Understanding your TP-LINK Wireless Router LED Indicator Icon Colour Definition Power WLAN LAN 4-1 WAN WPS Flash Orange Green Slow Flash Quick Flash Power is off. The router has finished booting. The router is booting or upgrading. The Wireless function is disabled. The Wireless function is enabled. There is no device connected to the corresponding port. There is a device connected to the corresponding port. There is no device connected to the WAN port. A device is connected to the WAN port, but there is no Internet activity. A device is connected to the WAN port, and the Internet is active. A wireless device is connecting to the network by WPS function. This process will last in the first 2 minutes. A wireless device has been successfully added to the network by WPS function. A wireless device failed to be added to the network by WPS function. Interface Purpose ON/OFF The switch for the power POWER The power plug is where you will connect the power adaptor WAN LAN (1,2,3,4) WPS / RESET Through this port, you connect the modem to the applicable UNI-D port as advised by ACN Through these ports, you can connect the modem to your PC or other Ethernet network devices The button for the WPS function. Please do not press reset unless instructed by ACN Technical support Wi-Fi ON/OFF The switch for the Wi-Fi function. Press the button to enable/disable the Wi-Fi Page 2 of 7

3 Setting up your TP-LINK Wireless Router Do not power on your router until you have completed the steps below. Step 1: Equipment check ce you ve received your Service Activation from ACN, take out the following pieces of equipment. TP-LINK Wireless Router Power adaptor Analogue Telephone Adaptor (ATA) Power pack & cable MODEM BOX ATA BOX Step 2: Connecting to the nbn Broadband Connect one end of the into the blue WAN port on the back panel of your router. Remove the cover from the nbn connection box and look at the bottom of the unit for the UNI-D ports. Connect the other end of the to the first available UNI-D port. WAN port UNI-D ports Router nbn connection box Step 3: Plug in your Analogue Telephone Adaptor (ATA) Plug one end of the supplied power pack & cable into the ATA and plug the other end to a power outlet. This should automatically turn on the device. Powerpoint Power pack & cable Analogue Telephone Adaptor Step 4: Connecting your Phone Service Take the remaining supplied and connect one end into an available orange LAN port on your router and the other end into the Internet port on the ATA. Router Analogue Telephone Adaptor Page 3 of 7

4 Step 5: Connecting your devices via : To connect your device to the nbn broadband service via an Ethernet connection, you will need to have your own additional. Connect one end of your to one of the orange LAN ports at the back of your router. Then connect the other end to your device s Ethernet port. Router Back of PC Ethernet port Step 6: Connect the power supply to your TP-LINK Wireless Router Plug the supplied power adaptor into the back of the TP-LINK Wireless Router and connect the other end to a power outlet. Then switch on the power. Power Router Power Adaptor Powerpoint Step 7: Connecting your nbn devices via Wi-Fi To connect wirelessly to your nbn broadband service: 1. your wireless device (e.g. smartphone, tablet or laptop) search for the Wireless Network Name (SSID). You can find the SSID on the label on the bottom of your router. 2. Enter your Wireless password/pin. This can be found on the label on the bottom of your router. 2 1 Step 8: Check Installation ce the nbn connection is established your ATA will need to go through the initial registration process which can take 5-10 minutes. Your registration is complete when the phone light indicator (located on the front of the ATA) is solid green. If the light is blinking green, this indicates a voic message is waiting. If the power is connected correctly, the POWER LED will light up green on the front of the router. Since the router is pre-configured the WAN LED will turn green. If the is connected, the corresponding Ethernet (LAN) LED will turn green. ce you have confirmed the above, open your web browser (e.g. Internet Explorer, Google Chrome, Firefox or Safari) and go to your favourite website. Congratulations you are now connected! Page 4 of 7

5 Troubleshooting Quick Tips If you are unable to connect to the internet try these quick tips: Restart the router. To do this turn off the power, leave for 5 minutes and then turn the power and the router back on. ce the lights are on (refer to page 2), open your web browser to connect to the internet. Alternatively, isolate the router by removing all equipment connected to the router. Then restart the router and connect it to your computer via an ethernet cable once the lights are on, try to connect to the internet. If you are still unable to connect to the internet, remove your ethernet cable and attempt to connect wirelessly through Wi-Fi. If you have a successful Wi-Fi connection you may have a malfunctioning ethernet cable. In this case contact ACN Technical Support for further assistance. Please do not press the reset button unless instructed by ACN Technical Support. If you have tried all of the above steps, restarted your computer and are still unable to connect to the internet, please contact ACN Technical Support on Logins and Passwords The table below outlines the required username and password format for your Wi-Fi connection and line Tools. Service Username Password What is it used for Example MyAccount Your MyAccount username is your 9 digit ACN Customer ID. This will be sent to you in your ACN Order Confirmation This is an automatically generated password and will be sent to you as part of your ACN Order Confirmation Your MyAccount username and password enables you to login to MyAccount - ACN Self Help Portal to manage your service. Username: Password: 8 character password WiFi Your Wi-Fi username is the SSID which is on the label on the bottom of your modem Your WiFi password is the Wireless Password which is on the label on the bottom of your modem To connect wireless devices to your Broadband connection WiFi Username: TP-LINK_37D991 WiFi Password: Dead--Arrival (DOA) and Early Life Failure (ELF) We will arrange to replace your TP-LINK Wireless Router ( Product ) if it fails within 14 days from the date of purchase. This period is known as Dead on Arrival/Early Life Failure ( DOA/ELF ) period. Please refer to the Warranty Claims section to learn how to make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section of this guide. Warranty Subject to the conditions of this limited warranty ( Warranty ), ACN warrants your TP-LINK Wireless Router ( Product ) to be free from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a period of 24 months ( Warranty Period ) from the original date of purchase of the Product. If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein. ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the conditions below. Page 5 of 7

6 Conditions This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident or damage caused to the Product or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply), theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product. This Warranty does not cover you changing your mind about purchasing the Product. This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which are not ACN branded original accessories intended for use with this Product. The Warranty is not transferable and does not cover any ACN services nor does the Warranty Period recommence upon receipt of any replacement unit sent to you by ACN. If you hack the firmware or software installed with the Product or if you tamper with security seals or remove any service covers on the equipment, ACN will consider this Warranty voided. The Warranty does not cover any computer viruses obtained from your use of the Product or any ACN services. Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished unit, a different model, and/or from a different manufacturer. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ACN confirms that any replacement Product sent to you will be of merchantable quality and functionally similar to the original Product supplied. Warranty Claims Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN s Customer Service Team on to describe the defect. ACN will then issue you with a prepaid return courier satchel so you can return the device for testing purposes. ACN will not be liable for any expenses you incur in relation to any DOA/ELF or Warranty claim. The return satchel is pre-labelled with our return address which is: ACN Product Returns Locked Bag 2145 NORTH SYDNEY NSW 2059 Please note that some of your personal settings, content and other information and stored data may be lost when the Product is repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your information. ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always make back-up copies of all the information stored on the Product before handing it in for repair or replacement. You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim. If a defect exists and a valid claim under the Warranty is received by ACN after the first 15 days following the expiry of the Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or replacement of the Product. ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be excluded, restricted or modified. To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option: (a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired. Page 6 of 7

7 Important Customer Information ACN s Standard Form of Agreement (SFOA) sets out your rights and obligations and the complete terms and conditions which apply to the supply of the Products and ACN services. The SFOA is available at Further Information For the latest rate plans, products and services visit For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit acnpacific.com. Page 7 of 7