Online Booking User Guide Version 1.0 (release Sep 2014)

Transcription

1 Online Booking User Guide Version 1.0 (release Sep 2014) Contents Welcome to Online Bookings... 2 Access to Website... 2 Overview of creating a new booking from scratch... 2 How to create a new booking Step How to create a new booking Step Special conditions Cargo requires temperature control... 7 Special conditions Cargo is dangerous... 8 Special conditions Cargo is oversized... 8 Overview of Duplicating Existing Shipment (booking)... 9 How to Duplicating Existing Shipment (booking)... 9 How to Amend a Booking How to Cancel a Booking FAQ Frequently Asked Questions Limitations Page 1

2 Welcome to Online Bookings This document will help you to get to know the online booking module and learn how to create a new booking from scratch, how to reuse an existing booking, how to amend and cancel bookings. Access to Website Only the registered users have access to the online booking module. If you are not a registered user, please register on our website to gain online access. Supported browser types: Internet Explorer. Firefox. Overview of creating a new booking from scratch 1. Login to the website. 2. Click Book in the menu, and then select Book New Shipment. 3. New bookings are created in 2 steps. Page 2

3 How to create a new booking Step 1 As soon as Book New Shipment is selected, the first step of the booking creation will be displayed and the user will now be asked to complete following details: Specify the From and To locations 2. When applicable one of the following Special Conditions should be selected. a. Cargo requires temperature control: in case you want to create a booking with active reefer. b. Cargo is dangerous: in case you want to create a booking which is dangerous c. Cargo is oversized: in case you want to create a booking as oversized (out of gauge). This option can only be selected for special equipment (open top and Flat rack) Important: when selected the Special Condition details will be shown in booking step Specify the Commodity, Quantity, Container Type and Weight per container. 4. Specify the contract number if known. If left blank the system will check for any valid contracts and reflect the details in price overview in step Contractual party will default the party who will book the cargo. This can be updated by selecting the Edit details option. 6. When finished click on button Continue to go to the step 2. Page 3

4 How to create a new booking Step 2 In this step you will be asked to specify following details before submitting the booking request to Maersk Line Booking Details: your user name will be displayed and have the option to enter your own reference details for this booking request. 8. Price overview - provides the user additional pricing information/ price breakdown about the price based on the booking details. 9. Schedule: select appropriate schedule for this booking. For more schedules you can click on Show more schedules. Click on View Route details to see the details. 10. Haulage Details: You can select, when available, between Merchant haulage and Carrier haulage transport option for the origin (Export) and/or the destination locations (Import). When Merchant Haulage is selected for the Export side, you will have the option to Request specific equipment release time and place for export which is optional. Page 4

5 Carrier Haulage Transport (SD) When Carrier Haulage is selected for the Export side, than you will be asked to specify the following details: A. B. C. D. A. Haulage Instructions (optional) we advise you to specify as much as info needed for the Haulage for example: - Location where the custom documents are available - Party responsible for the Documents. B. Load Address you can select a previously used address (if available) or add a new one. For new loading addresses please specify company name, street, zip code and place. C. Load date, time and Load reference. We strongly recommend you to enter a Load reference when it is required. D. Option to add another Address details (Multi Stop) 11. Edit shipment details option to go back to Step 1 (page 1) to update or change the details like from/to locations, Special conditions, container quantity, type, weight and also the contract number or the Contractual customer. Page 5

6 Container Details display the container details, you will have the option to Edit the container details. Shipper s own: gives the user the option to mark a container as Shipper s own. This mark cannot be edited if a Shipper s own container type is selected on page 1. When known; the Shipper s own container number(s) can be specified in Additional Comments field (see item 15) 13. Parties Shipper party will default to the user s company. The drop down box will let user to select another company or add a new company as shipper. Edit Details option to edit the party details Add reference option to add shipper reference Add additional party option to add additional parties to the booking request (i.e. consignee, notify, forwarder, additional notify and issue Bill of lading to) 14. Additional References allows you to select and specify predefined references 15. Additional Comments allows you to add additional information related to this booking request. Page 6

7 Special conditions Cargo requires temperature control This option is only available if selected on first page (step 1). S1. S2. S1. Reefer Container configuration The standard reefer type is default reefer type. You can select different reefer types under Show advanced configuration. Important: Standard, Starcase and Starfresh range must be between -20 and +30 dc. O2 and CO2 range selection is only available for Starcase and Starfresh as optional fields and if chosen ventilation selection is disabled. Magnum can be selected for only 40ft High Cube reefer and temperature range must be between -35 and +30 dc. Superfreezer can be selected for only 40ft High Cube Reefer and temperature range must be between -60 and +10 dc. Ventilation and Humidity fields will be disabled for Superfreezer. Page 7

8 S2. Temperature Details the temperature details for standard reefer can be selected between minus 30 and plus 30 degree Celsius. Following options are available under Show advanced temperature control: No. of probes: option to select between the values 0-4. Ventilation: option to specify a value between 0 and 285 m3/hours. Humidity: option to specify a value between 65% and 85%. Cold treatment: option to select cold treatment. GenSet Export: option to select GenSet option for the Export side. Please consider to use the GenSet option in case of carrier haulage request for longer distance or in other countries (i.e. Germany, France etc). Special conditions Cargo is dangerous This option is only available if selected on first page (step 1). Dangerous details to be provided in free text field. Please ensure to provide additional info when it is required for example: emergency contact number etc. Special conditions Cargo is oversized This option is only available if selected on first page (step 1). Oversize details can be filled for the length, width, height and weight per piece. Page 8

9 Overview of Duplicating Existing Shipment (booking) One of the fastest and easiest ways to submit a new booking request is to copy the details from any existing booking. 1. Login to the website: 2. Click Book in the menu, and then select Duplicate Existing Shipment. How to Duplicating Existing Shipment (booking) 1. Duplicate Shipment page - As soon as the Duplicate Existing Shipment option is selected, the duplicate shipment page will be displayed with a list of all shipments with the newest on top and the oldest in the bottom. 1. 1a. 1b. 2. 1a. To find a shipment you can filter using the following criteria: previously used origin, destination and consignee. 1b. When hovering on top of any shipment, a pop-up window will appear with following shipment details: shipment number, customer name, commodity, haulage details origin and destination. 2. Duplicate - You can now click on Duplicate for the chosen booking. 3. The second page (Step 2) will be displayed; you can now configure the details and place the booking as described earlier in this guide (how to create a new booking). When duplicating an existing booking all information is prefilled with the below exceptions: - Created by: This is the name of the person duplicating the booking. - Schedules: This is the schedules available from the current date. - Merchant haulage details: all information is blank. - Carrier haulage details: all information is blank except haulage address details. - OOG and Dangerous details Page 9

10 How to Amend a Booking Follow below steps to amend a booking: 1. Search or find the desired booking to open it. 2. The shipment binder page of the booking will now be displayed. 3. Under Actions, select the option Amend Booking. 4. You will be taken to booking amendment page 2 which is similar lay-out with create a new booking. You can now choose any fields to amend from the prefilled information. Important: Schedule and price will not be displayed in amend boking stage; instead departure from first load port date will be displayed/prefilled. Unstructured amendment page will be displayed to user which is a free text box only in case of dangerous, oversized, split and combined, one container having multiple cargo lines or operational shipment. Page 10

11 How to Cancel a Booking Please follow the steps for How to amend a booking process, the only difference is that user will now be taken to a cancellation page which is a free text box. FAQ Frequently Asked Questions How to book a non-active reefer? In the first step (page 1) ensure you have selected a Reefer container first. You can now de-select Cargo Requires temperature control and continue with configuring the booking details. Limitations Military bookings are excluded. Break-Bulk and Conventional Cargo shipments will fail if they are copied. Price overview will not be displayed for Dangerous and Shipper s own shipments/ Alternative schedules not available There is no validation between Container type and commodity. Maximum 999 containers can be chosen. Page 11