Alcatel 4039/4029 User Guide

Transcription

1 Alcatel 4039/4029 User Guide This presentation from Ezycom Solutions is designed to introduce you to the basic operation and functions of your new Alcatel-Lucent 4029 and 4039 handsets. Note functionality of the handsets will depend on system programming. User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 1 of 21

2 LED light Flashes green for incoming call flashes red for system alarm Welcome to your new handset Tilt adjust Main display & soft keys Receiver (Handpiece) Add-on Module Alphanumeric keys Function Keys Qwerty dial by name keyboard User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 2 of 21

3 Getting Started -Creating your mailbox Your Message key will be flashing Receiver or Handpiece Press the Message key Lift the receiver Listen to the guides and record your name Follow prompts & create a 4 digit code Press the OK key to confirm OK Record your name Press OK to confirm Entering speed dials using your Qwerty keypad refer to slide 16 Creating a Personalised Message Scroll left on your navigation key into Menu Press the soft key next to Settings Mailbox will appear press the soft key Press Personal message Record your personal message and press OK User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 3 of 21

4 The Function Keys Release key: Push this to hang up a call and place set in idle mode Hands-free key: Push this & you talk on loudspeaker Intercom/Mute key: Push this to stop other people hearing you but you can listen & make comments during conference calls If left on, calls will be automatically answered while you work Volume Control keys: volume of handpiece, speaker and ringer Message key: voice and text mails (flashes to indicate new messages) Redial key: Short press: reveals last number dialled Long press: reveals last 10 dialled numbers Backspace key: Takes you back one step Information key: Reveals extension number for other phones User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 4 of 21

5 The Navigator Key The left arrow goes into the menu tab allowing you to personalise your handset. OK The right arrow moves you to the info tab and you will see your personal details e.g. extension number, your name and if you have messages The navigator key allows your to scroll through menu options available on your 4029 or 4039 handset. It is used to enter speed dials on the Qwerty keypad It is used to locate numbers and help you connect It is used to identify line extensions User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 5 of 21

6 How to answer the phone Pick up the receiver or Press the loudspeaker button and speak User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 6 of 21

7 Answering an incoming call When the phone rings a small icon will appear beside each line soft key. The main display will show, the add-on module will display. Press the soft key and pick up the receiver. Volume control User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 7 of 21

8 Placing a call on hold An incoming call automatically displays Hold on the display screen Press the soft key beside Hold The call is now on hold A call on hold is seen as on the display User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 8 of 21

9 Transferring calls in the office A call comes in The word Hold appears beside a soft key on the main display Press Hold Dial the extension or use the add-on module to go directly to the person required The word Transfer appears on the display beside a soft key Either speak to the call recipient or press Transfer immediately and the incoming call will go to them in person or to their voic Transfer accept will appear on the display as the transfer connects Hang up If the call recipient does not want to take the call you must hang up from that connection to pick up the call on hold Press then to speak to the caller on hold Hold User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 9 of 21

10 Transferring calls to mobiles Receive a call Place on Hold Type the person s name on the Qwerty keypad Use the right navigator key to scroll to the correct number (entered options may include Home, Mobile, Office) Press OK when you have selected the correct extension named Mobile Speak to the call recipient and Transfer or OK Transfer and the call will go to their mobile voic or be missed if voic is off. User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 10 of 21

11 Hanging up Hang up the receiver Or press the end call button User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 11 of 21

12 Pick up the receiver Dial 0 Making external calls Dial the number (this applies for mobile services as well) e.g or Or Pick up the receiver Type the name on the qwerty keypad. Locate name using navigator keys. Press OK Or Leave the receiver in the cradle, press the loudspeaker button and Dial the number or use the Qwerty keypad User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 12 of 21

13 Making internal office calls Pick up the receiver Dial the extension number or Pick up the receiver Type the name on the Qwerty keypad. Locate name using navigator keys. Press OK or Leave the receiver in the cradle and press the loudspeaker button Dial the extension number or Use the Qwerty keypad or Press the soft key on the add-on module beside the person s/location s name User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 13 of 21

14 Retrieving messages from your handset The message icon flashes when there are messages on your phone Press the orange button The phone display will automatically display the message type either Voice 1 or Text 3 (for example). This means you have 1 voice message and 3 text messages to attend to. Press the soft key beside Voice The word Consult will appear. The number will appear beside a soft key*. Press the soft key. Press OK. Listen. Press Play or press Clear if you want it deleted. Press the soft key beside Text Message. Use the navigator keys to scroll up or down the list. Press OK to read. Usually a phone number is displayed. You are offered the options to consult, call or delete. *if your business has Calling Line Identification User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 14 of 21

15 Transferring a voice message to another extension s mailbox When a voic arrives at your handset you may want to send it to another extension. Press the soft key beside each of the prompts. Push the orange message button Voice Consult OK OK Scroll down using the navigator key Send copy Destination type in extension number or use the Qwerty keyboard OK User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 15 of 21

16 Entering speed dials using the Qwerty keypad For 4039 handset ONLY To enter speed dials follow the visual prompts on the display and press the corresponding soft keys in this order: Left navigator key Menu Operator Enter password HELP1954 using the alphanumeric keypad OK Speed dial Options New Name Enter name using Qwerty OK Number Enter number using alphanumeric keypad OK soft keys on the display User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 16 of 21

17 Broadcasting calls in the office If you receive a call for someone in the office away from their desk, to save time press then to broadcast. Your voice will sound on all handset loudspeakers. When the call is picked up press Transfer. User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 17 of 21

18 Conference calls You can make multiple calls from your handset Dial the first number and connect Dial the second number the first call is automatically placed on hold When you have two callers on your handset, the display will show Conference Press the soft key beside Conference Your 2 callers will be linked and you will be linked in a conference call User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 18 of 21

19 Diverting your phone to voic Press the soft key beside the arrow On display will be: Immediate = Press the soft key beside the prompt, dial in the extension and your calls are diverted to another extension. Immediate to voic = Press the soft key beside the prompt, and the phone will divert to the programmed voic . The arrow will appear black and move in circles Cancelling diversion to voic = press the soft key beside the black arrow Scroll down once to cancel forward Press the soft key beside the prompt User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 19 of 21

20 Diverting your phone to a mobile phone Press the soft key beside the arrow On display will be: Immediate = Press the soft key beside the prompt, dial in the mobile phone number including the 0 prefix e.g and your calls are diverted the mobile service. or Use the qwerty keypad to locate the name of the person, use the navigator keys to locate the mobile entry and press OK The arrow will appear black and move in circles Cancelling diversion to the mobile service = press the soft key beside the black arrow Scroll down once to cancel forward Press the soft key beside the prompt and the diversion is lifted User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 20 of 21

21 Ezycom Solutions PO Box 84 Bungalow 4870 Contact Details Ezycom Solutions 292 Severin Street Cairns 4870 Ezycom Solutions 1/ 58 Perkins St Townsville 4810 Ezycom Solutions Support in Cairns: Support in Townsville: Web Support: For further manuals User-Guide-Alcatel-4029-Or-4039-RCO004-V Page 21 of 21