Enterprise Server. Application Sentinel for SQL Server Installation and Configuration Guide. Application Sentinel 2.0 and Higher

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1 Enterprise Server Application Sentinel for SQL Server Installation and Configuration Guide Application Sentinel 2.0 and Higher August 2004 Printed in USA

2 .

3 Enterprise Server Application Sentinel for SQL Server Installation and Configuration Guide unisys 2004 Unisys Corporation. All rights reserved. Application Sentinel 2.0 and Higher August 2004 Printed in USA

4 NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software. The only warranties made by Unisys, if any, with respect to the products described in this document are set forth in such agreement. Unisys cannot accept any financial or other responsibility that may be the result of your use of the informaion in this document or software material, including direct, special, or consequential damages. You should be very careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the jurisdictions with respect to which it is used. The information contained herein is subject to change without notice. Revisions may be issued to advise of such changes and/or additions. Notice to U.S. Government End Users: This is commercial computer software or hardware documentation developed at private expense. Use, reproduction, or disclosure by the Government is subject to the terms of Unisys standard commercial license for the products, and where applicable, the restricted/limited rights provisions of the contract data rights clauses. Correspondence regarding this publication can be ed to Unisys is a registered trademark of Unisys Corporation in the United States and other countries. AppManager is a registered trademark of NetIQ Corporation or its subsidiaries in the United States and other jurisdictions. All other brands and products referenced in this document are acknowledged to be the trademarks or registered trademarks of their respective holders.

5 Contents Section 1. Introduction Preinstallation Considerations Installation and Configuration Overview Section 2. Management Server Installation Prerequisites Installation Tasks Installing Server Sentinel Software Installing Windows Components Windows 2000 Advanced Server or Windows 2000 Server Windows Server 2003, Enterprise Edition Installing Microsoft SQL Server Installing Redistributables Installing Application Sentinel Software Section 3. Windows Partition Installation Prerequisites Installation Tasks Installing Server Sentinel Software Installing SQL Server Hotfix Installing Redistributables Installing Application Sentinel Software Section 4. Client Workstation Installation Prerequisites Installation Tasks Installing Redistributables Installing Application Sentinel Software Installing the Unisys Customized J2RE for Server Sentinel Section 5. Configuring Application Sentinel for SQL Server Components Sentinel Roles iii

6 Contents Optimizer for SQL Server Spotlight on SQL Server Self-Healing for Clustered SQL Server Launch Pad Section 6. Licensing Management Entering License Keys Section 7. Application Sentinel Maintenance Changing Passwords Maintaining the System Telemetry Warehouse Section 8. Migrating from Application Sentinel 1.1 to Application Sentinel 2.0 Migration Tasks Migration Considerations Returning to Application Sentinel Section 9. Uninstalling Application Sentinel for SQL Server 2.0 Removing Unisys Application Sentinel License Control System Telemetry Warehouse Data File Folders Index iv

7 Tables 3 1. Application Sentinel for SQL Server Components and Software on Windows Partition Application Sentinel for SQL Server Components and Software on Client Workstation v

8 Tables vi

9 Section 1 Introduction This document provides installation instructions and configuration information for the Unisys Application Sentinel for SQL Server software. The installation topics provide information critical to installing and using the Application Sentinel for SQL Server software. For installation and operation information on Unisys Server Sentinel software and other third-party applications, refer to the documentation that accompanies those particular software products. Preinstallation Considerations Before installing the Application Sentinel for SQL Server software components, you should consider which components you want to use and where these components are to be installed. The components of Application Sentinel for SQL Server include: Optimizer for SQL Server Optimizer for SQL Server simplifies performance analysis and tuning of one or multiple instances of SQL Server running on an ES7000 server. Spotlight on SQL Server Spotlight on SQL Server is a diagnostic and problem-resolution tool for Microsoft SQL Server. Self-Healing for Clustered SQL Server Self-healing for clustered SQL Server enhances the functioning of Microsoft SQL Server on Unisys enterprise server clusters. Launch Pad The launch pad is a graphical user interface that provides a central location for administering and managing the Application Sentinel software and the corresponding components. In addition, you enter your Application Sentinel license key using the licensing utility in launch pad. When installing Application Sentinel for SQL Server software, you can install all of the preceding components by choosing Recommended Installation, or you can install individual components by choosing Custom Installation. Application Sentinel for SQL Server uses a three-tier architecture as shown in the following graphic

10 Introduction All components include client workstation software. The client workstation software can be installed on the management server. Optimizer for SQL Server is the only Application Sentinel for SQL Server component that has server software to install on the management server. While all components manage the Windows partition, only launch pad and optimizer for SQL Server include software that is installed on the partition. Management Server Considerations You can use a single management server to manage multiple Windows partitions across multiple servers, within some constraints. The recommended minimum configuration for a management server is sufficient to get started managing a few database instances. If you plan to track performance very closely, manage a large number of systems, or install the Application Sentinel for SQL Server software along with other management products (such as Server Sentinel) on the same management server, you should configure a larger management server. If you are setting up a new system and a new management server, you can simplify your environment by configuring a single management server to handle the Server Sentinel management server software, the AppManager server and repository, and the Application Sentinel software. However, if you are adding Application Sentinel software to a system that has been running for some time, you should consider configuring a new management server to handle the Application Sentinel software and avoid the risk of changing the existing management server

11 Introduction Multiple Server Models or Different Server Sentinel Versions If your environment includes multiple different server models or multiple different Server Sentinel versions, you might consider configuring multiple management servers to avoid mixing incompatible versions of software on a single management server. Role-based Security The Application Sentinel software limits access to tasks through the use of role-based security. The user roles of Administrator, Operator, and Observer are implemented using Microsoft Windows groups, and are established during installation of Server Sentinel or Application Sentinel software. For further information on assigning and managing the security roles, see Sentinel Roles later in this guide. Migration Considerations If you currently have Application Sentinel for SQL Server 1.1 installed on your system, you can migrate to Application Sentinel for SQL Server 2.0 release. Refer to Migrating from Application Sentinel 1.1 to Application Sentinel 2.0 later in this guide for details. Installation and Configuration Overview Installing and configuring Application Sentinel for SQL Server includes the following steps. 1. On each applicable system (that is, Windows partition, management server, and client workstation), perform the following steps. Details are provided for each system later in this guide. a. Install any required software that is not available on the Application Sentinel for SQL Server installation CD-ROM. b. Insert the Application Sentinel for SQL Server installation CD-ROM. This starts the installation assistant which guides you through meeting component installation requirements and installing the components. c. Use the System Software Requirements area of the installation assistant screen to install any redistributable software provided on the Application Sentinel for SQL Server installation CD-ROM. d. Install the Application Sentinel software. 2. Configure the installed Application Sentinel for SQL Server components as outlined in Configuring Application Sentinel for SQL Server Components later in this guide. 3. Using launch pad, install your Application Sentinel for SQL Server license. If you are using Application Sentinel for SQL Server on an evaluation basis, the 120-day evaluation license is installed automatically when you first use the product. 4. You are now ready to use the Application Sentinel for SQL Server software. Refer to the user documentation of an individual component for detailed usage instructions

12 Introduction

13 Section 2 Management Server Installation The management server is a small auxiliary server containing management software and databases and is used by administrators to manage the Windows partition. One management server can manage multiple partitions and cluster nodes. Note: Optimizer for SQL Server is the only Application Sentinel for SQL Server component that has server software to install on the management server. Prerequisites The recommended minimum configuration for the management server is as follows: A 1-gigahertz (GHz) Intel Pentium III CPU 512 megabytes (MB) of RAM 100-megabits per second (Mbps) Ethernet LAN adapter CD-ROM drive Microsoft Windows 2000 Server Service Pack 3 or Service Pack 4; Windows 2000 Advanced Server Service Pack 3; or Windows Server 2003, Enterprise Edition, operating system Microsoft Internet Explorer 6.0 or later Microsoft SQL Server 2000 with Service Pack 3 Note: The management server cannot be installed on a domain controller. Installation Tasks The installation tasks must be completed on the management server in the following order: 1. Install Server Sentinel software. 2. Install Windows components. 3. Install Microsoft SQL Server. 4. Install redistributable software. 5. Install Application Sentinel software

14 Management Server Installation Installing Server Sentinel Software The scheduling and notification feature of Optimizer for SQL Server is integrated with NetIQ AppManager from Server Sentinel. If you plan to use this feature, install the Server Sentinel 2.2 or later management server software. Follow the installation instructions provided with the Server Sentinel software. Installing Windows Components Remote COM+ and MSMQ must be installed and enabled on the management server. Windows 2000 Advanced Server or Windows 2000 Server Microsoft Message Queuing (MSMQ) is included on the Windows 2000 CD-ROM. Perform the following steps to enable MSMQ on your management server: 1. Insert the Windows 2000 CD-ROM into the CD-ROM drive. 2. From the Control Panel, double-click Add/Remove Programs and then click Add/Remove Windows Components. 3. Select the Message Queuing Services check box, and click Next. 4. If the Terminal Services Setup window appears, leave the default selection and click Next. The Message Queuing Type window appears. 5. Leave the default selection (Message Queuing Server) and click Next. 6. Select Message Queuing will not access a directory service and click Next. 7. Follow the screen instructions if you are asked to insert a CD-ROM or DVD or if you are asked to provide a network server location where the required installation components can be found. 8. Click Finish to close the wizard. Windows Server 2003, Enterprise Edition MSMQ is included on the Windows Server 2003 CD-ROM. Perform the following steps to enable remote COM+ and MSMQ on your management server: 1. Insert the Windows Server 2003 CD-ROM into the CD-ROM drive. 2. From the Control Panel, double-click Add/Remove Programs and then click Add/Remove Windows Components. 3. Select Application Server and click Details. 4. Select the Enable network COM+ access check box and the Message Queuing check box, and click Details

15 Management Server Installation 5. Clear the Active Directory Integration check box. 6. Select Common and then click Details. 7. Select the check boxes for Core Functionality and Local Storage. 8. Click OK in the Common dialog box. 9. Click OK in the Message Queuing dialog box. 10. Click OK in the Application Server dialog box. 11. Click Next in the Windows Component Wizard dialog box. 12. Click Finish to close the wizard. Installing Microsoft SQL Server The optimizer for SQL Server requires access to a SQL Server instance in which to store management data. Typically, this is a separate SQL Server instance from the ones that the product manages and optimizes. The optimizer for SQL Server creates databases named Unisys_OptFramework and System_Warehouse. It is useful to know these database names in the event you have optimizer for SQL Server share a SQL Server instance with other products. You have the following options from which to choose for the SQL Server instance. Install Microsoft SQL Server 2000 Service Pack 3 on the management server. This option provides you with the best performance and scalability. Note: If you choose this option, install the SQL Server instance now. For information about installing Microsoft SQL Server 2000, refer to the MSDN Web site at Use a SQL Server instance located on a remote system. Notes: - If you choose this option, install the SQL Server instance now. - If you choose to use a SQL Server instance that resides on a system other than the management server, you must perform an additional step to allow the optimizer for SQL Server to access that instance. On the machine where SQL Server is installed, create a local account called ASConfigAcct$ with the same password used on the management server. You can use the Windows Computer Management dialog box to perform this task. Then create a SQL Server log-in for this account. Install Microsoft SQL Server 2000 Desktop Engine (MSDE) with Service Pack 3 from the Application Sentinel installation CD-ROM. MSDE is recommended only for casual use, testing, and training. Note: If you decide to use MSDE, then skip this step as the MSDE instance is installed along with the Application Sentinel software. If you choose to use MSDE from the Application Sentinel for SQL Server installation CD, a reboot of the management server might be necessary. Perform the following steps to avoid having to reboot the management server:

16 Management Server Installation 1. Prior to installing Applciation Sentinel for SQL Server, shut down all the services and applications on your systems that are using SQL Server components. 2. Install Application Sentinel for SQL Server (including MSDE). 3. After installing, be sure to restart any of the services or applications that you shut down before installing MSDE. Installing Redistributables Insert the Application Sentinel for SQL Server installation CD-ROM and select the management server installation options. Installation assistant provides a list of missing requirements. If the system requirements for MDAC, Windows Installer, and Microsoft.NET Framework have not been met, then click Install Redistributables, and installation assistant installs them for you. Installing Windows Installer The Application Sentinel software requires Microsoft Windows Installer 2.0 or later. If this software is not already installed, the installation assistant offers to install it from the CD-ROM. Click Yes to install Windows Installer Following this installation, you must restart your system. If you decline to install Windows Installer, the installation of Application Sentinel software fails. Installing Microsoft Data Access Components (MDAC) You must have MDAC 2.71 Service Pack 1A or later on the management server, the Windows partition, and the client workstation. If this minimum requirement is not met, perform one of the following: Install using the Install Redistributables option on the System Requirements menu. Note: If your system already meets the minimum requirement, but has a version earlier than , you can install from the Custom Installation menu. Download MDAC from the Microsoft Universal Data Access Download page at Installing Microsoft.NET Framework The Microsoft.NET Framework 1.1 or later is a redistributable program. The installation assistant checks for the presence of.net Framework on the management server, Windows partition, and client workstation. If you are asked whether you want to install Microsoft.NET Framework, click Yes and continue with the installation. Note: This applies only to 32-bit partitions

17 Management Server Installation Installing Adobe Reader Click Adobe Reader. Follow the instructions provided by the installation program and accept the default values. Note: At the end of the installation, if you receive a warning to remove all previous versions of the software, wait approximately 15 seconds and the dialog box will disappear. Installing Application Sentinel Software Once all prerequisites have been met, you can install the Application Sentinel for SQL Server software. From installation assistant, choose Recommended Installation to install all components, or Custom Installation to select individual components to install. If you want to have the client workstation on the management server, you can also install client workstation software at this time. When you start the installation, you are prompted for the following information: Providing a Password for the Application Sentinel Account The Application Sentinel account is a local account installed on the management server and Windows partition to provide Application Sentinel components access to Windows partition interfaces. The user name of the account is ASConfigAcct$. You need to provide a password for this account. This password must match the one created on all Windows partitions controlled by the management server. Refer to Changing Passwords in this guide for information on changing the password. Specifying SQL Settings The SQL Settings dialog box appears next. Select the option for the management server SQL Server instance that you chose earlier

18 Management Server Installation

19 Section 3 Windows Partition Installation The Windows partition is the partition on an ES7000 server that runs the production workload. Prerequisites Windows partitions can contain the following software: Microsoft Windows 2000 Advanced Server Service Pack 3; Windows 2000 Datacenter Server Service Pack 3; Windows Server 2003, Enterprise Edition; or Windows Server 2003, Datacenter Edition, operating system Unisys Server Sentinel 2.2 or later software Microsoft SQL Server 2000 Service Pack 3 Microsoft Internet Explorer 6.0 or later Additional Application Sentinel software components Notes: Before you can install any of the features of Application Sentinel, you must accept the End-User License Agreement. The Microsoft hotfix for Knowledge Base article number must be applied to each instance of SQL Server on the Windows partition prior to running an analysis of the partition with optimizer for SQL Server. Without this hotfix, collection of runtime metrics can fail, and inaccurate analysis results can be produced. If the product version for a SQL Server instance, as displayed by the SQL Server Enterprise, is or greater, then the hotfix is already installed. The following table lists the Application Sentinel for SQL Server components and the software that can be installed for each component on the Windows partition

20 Windows Partition Installation Table 3 1. Application Sentinel for SQL Server Components and Software on Windows Partition Software Optimizer for SQL Server Spotlight on SQL Server Self-healing for Clustered SQL Server Launch Pad Microsoft Data Access Components (MDAC) Yes Windows Installer Yes Yes Yes Yes Server Sentinel software Yes (Process Manager from Server Sentinel 2.2) Yes (Cluster Manager from Server Sentinel 2.2) Microsoft.NET Framework Internet Explorer 6.0 Yes Yes Yes Yes Installation Tasks The installation tasks must be completed on the Windows partition in the following order: 1. Install Server Sentinel software. 2. Install SQL Server hotfix. 3. Install redistributable software. 4. Installing Application Sentinel software. Installing Server Sentinel Software Based on your CMP-based server model, install the Server Sentinel 2.2 or higher software on the Windows partition before installing the Application Sentinel software. This action ensures that various interdependencies between Server Sentinel and the Application Sentinel software are met. Follow the installation instructions provided with the Server Sentinel software

21 Windows Partition Installation Installing SQL Server Hotfix Install the Microsoft hotfix for Knowledge Base article number This hotfix must be applied to each instance of SQL Server on the Windows partition before analyzing the partition with optimizer for SQL Server. Note: If the product version for a SQL Server instance is or greater, the hotfix is already applied to the instance of SQL Server. Installing Redistributables Install the Application Sentinel software on the Windows partition using the installation CD-ROM, and selecting the Windows partition installation options. Installation assistant provides a list of missing requirements. If the system requirements for MDAC, Windows Installer, and Microsoft.NET Framework have not been met, then click Install Redistributables, and installation assistant installs them for you. Installing Microsoft Data Access Components (MDAC) You must have MDAC 2.71 Service Pack 1A or later on the management server, the Windows partition, and the client workstation. If this minimum requirement is not met, perform one of the following: Install using the Install Redistributables option on the System Requirements menu. Note: If your system already meets the minimum requirement, but has a version earlier than , you can install from the Custom Installation menu. Download MDAC from the Microsoft Universal Data Access Download page at Installing Windows Installer The Application Sentinel software requires Microsoft Windows Installer 2.0 or later. If this software is not already installed, the installation assistant offers to install it from the CD-ROM. Click Yes to install Windows Installer Following this installation, you must restart your system. If you decline to install Windows Installer, the installation of Application Sentinel software fails. Installing Microsoft.NET Framework The Microsoft.NET Framework 1.1 or later is a redistributable program. The installation assistant checks for the presence of.net Framework on the management server, Windows partition, and client workstation. If you are asked whether you want to install Microsoft.NET Framework, click Yes and continue with the installation

22 Windows Partition Installation For more information about installation requirements and download instructions for the Microsoft.NET Framework, refer to the MSDN Web site at Installing Adobe Reader Click Adobe Reader. Follow the instructions provided by the installation program and accept the default values. Note: At the end of the installation, if you receive a warning to remove all previous versions of the software, wait approximately 15 seconds and the dialog box will disappear. Installing Application Sentinel Software Once all prerequisites have been met, you can install the Application Sentinel for SQL Server software. From installation assistant, choose Recommended Installation to install all components, or Custom Installation to select individual components to install. When you start the installation, you are prompted for the following information: Providing a Password for the Application Sentinel Account If you are installing optimizer for SQL Server, you are asked to provide a password for the Application Sentinel account. The user name for the Application Sentinel account is ASConfigAcct$. The password you provide must match the password created on the management server. Refer to Changing Passwords in this guide for information on changing the password

23 Section 4 Client Workstation Installation Prerequisites The client workstation software can also be installed on the management server. The following software can run on the client workstation: Microsoft Windows 2000 Professional Service Pack 3 or Windows XP Professional Service Pack 1 Microsoft Internet Explorer 6.0 or later Macromedia Flash 7.0 Client interfaces for Application Sentinel software components The following table lists the software that can be installed for the Application Sentinel for SQL Server components on the client workstation. Table 4 1. Application Sentinel for SQL Server Components and Software on Client Workstation Software Optimizer for SQL Server Spotlight on SQL Server Self-healing for Clustered SQL Server Launch Pad Windows Installer Yes Yes Yes Yes Microsoft.NET Framework Yes Yes Internet Explorer 6.0 Yes Installation Tasks The installation tasks must be completed on the client workstation in the following order. 1. Install redistributable software. 2. Install Application Sentinel software. 3. Install Customized J2RE for Server Sentinel (optional)

24 Client Workstation Installation Installing Redistributables Install the Application Sentinel software on the client workstation using the installation CD-ROM, and selecting the client workstation installation options. The Macromedia Flash 7.0 player is automatically installed by the installation assistant on the client workstation. Installation assistant provides a list of missing requirements. If the system requirements for MDAC, Windows Installer, and Microsoft.NET Framework have not been met, then click Install Redistributables, and installation assistant installs them for you. Installing Microsoft Data Access Components (MDAC) You must have MDAC 2.71 Service Pack 1A or later on the management server, the Windows partition, and the client workstation. If this minimum requirement is not met, perform one of the following: Install using the Install Redistributables option on the System Requirements menu. Note: If your system already meets the minimum requirement, but has a version earlier than , you can install from the Custom Installation menu. Download MDAC from the Microsoft Universal Data Access Download page at Installing Windows Installer The Application Sentinel software requires Microsoft Windows Installer 2.0 or later. If this software is not already installed, the installation assistant offers to install it from the CD-ROM. Click Yes to install Windows Installer Following this installation, you must restart your system. If you decline to install Windows Installer, the installation of Application Sentinel software fails. Installing Microsoft.NET Framework The Microsoft.NET Framework 1.1 or later is a redistributable program. The installation assistant checks for the presence of.net Framework on the management server, Windows partition, and client workstation. If you are asked whether you want to install Microsoft.NET Framework, click Yes and continue with the installation. For more information about installation requirements and download instructions for the Microsoft.NET Framework, refer to the MSDN Web site at

25 Client Workstation Installation Installing Application Sentinel Software Once all prerequisites have been met, you can install the Application Sentinel for SQL Server software. From installation assistant, choose Recommended Installation to install all components, or Custom Installation to select individual components to install. Installing the Unisys Customized J2RE for Server Sentinel Clients that access Server Sentinel navigation require the Sun Microsystems Java 2 Runtime Environment (J2RE) 1.4.2_02 or higher and certain Unisys customized deployment and security files. If the appropriate level of J2RE or the Unisys customized files are not installed on your system, you are prompted to install them when you first launch Server Sentinel. If J2RE and the Unisys customized files are not installed, you can use Installation Assistant to install this software. To do so, perform the following steps from the Installation Assistant: 1. Click Custom Installation. 2. Click Unisys Customized J2RE for Server Sentinel. 3. Follow the instructions displayed on the screen. When the Sun Microsystems end-user license agreement is displayed, accept this license agreement. If prompted for a usercode and password, use the usercode and password required to access Server Sentinel. Note: If your system uses J2RE 1.4.2_03 or higher, it is recommended that you do not use Installation Assistant to install J2RE 1.4.2_02. Instead, install the appropriate version of J2RE, and then launch Server Sentinel. You are prompted to copy the Unisys customized files. For more information about the J2RE, refer to the Sun Microsystems Java Web site at java.sun.com

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