Server Sentinel Monitored Server

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1 Server Sentinel Monitored Server Installation and Reinstallation Guide for Systems Monitoring Third-Party Products Server Sentinel and Higher April 2007

2 .

3 unisys imagine it. done. Server Sentinel Monitored Server Installation and Reinstallation Guide for Systems Monitoring Third-Party Products Server Sentinel and Higher April

4 NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software. The only warranties made by Unisys, if any, with respect to the products described in this document are set forth in such agreement. Unisys cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages. You should be very careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the jurisdictions with respect to which it is used. The information contained herein is subject to change without notice. Revisions may be issued to advise of such changes and/or additions. Notice to U.S. Government End Users: This is commercial computer software or hardware documentation developed at private expense. Use, reproduction, or disclosure by the Government is subject to the terms of Unisys standard commercial license for the products, and where applicable, the restricted/limited rights provisions of the contract data rights clauses. Unisys is a registered trademark of Unisys Corporation in the United States and other countries. All other brands and products referenced in this document are acknowledged to be the trademarks or registered trademarks of their respective holders.

5 Contents Section 1. Introduction Understanding Monitored Servers Using This Document Section 2. Requirements Monitored Server Requirements Required Media for Installation Section 3. Installation and Reinstallation Satisfying Firewall Configuration Requirements Installation Considerations Installing the Server Sentinel Software Modifying the Monitored Server Hosts File Section 4. Enabling Server Sentinel Functionality Enabling Call Home Adding a Computer with Generator Service Installed to Call Home Obtaining Updates Appendix A. Firewall Considerations Firewall Requirements for Server Sentinel...A 1 Firewall Requirements for Monitored Servers...A 1 Appendix B. Supporting Server Sentinel Software Downloading Server Sentinel Batch Files for Windows Operating Systems...B 1 Index iii

6 Contents iv

7 Section 1 Introduction This section explains the purpose of a monitored server and describes when this guide should be used. Understanding Monitored Servers If your environment includes a server that is monitoring a third-party product (for example, a server running the Unisys CX Series Event Response software used to monitor EMC CLARiiON events for CX series subsystems), Unisys Server Sentinel provides software to add functionality to that server. The Server Sentinel monitored server software enables you to use the Server Sentinel Call Home and EZupdate functionality. Call Home enables you to generate service requests for the Unisys Support Center if an error is detected. EZupdate provides convenient access to updates for the monitored server software when they become available. Note: To use the Call Home functionality, you must configure Call Home from the Sentinel Management Server or Service Processor, as appropriate for your environment. Configuring Call Home identifies the monitored server as a system component that has Call Home installed and enabled. For more information about configuring this service, refer to your system s Configuration Guide. After the Server Sentinel monitored server software is installed on a server, that server is referred to as a monitored server. Using This Document If your environment includes a server that is monitoring a third-party product and you want to take advantage of the available Server Sentinel functionality, use this guide to install and configure the monitored server software. Note: Installation of the monitored server software is only qualified on independent servers and on Server Sentinel client workstations that meet the requirements listed in this document. You cannot install this software on a Service Processor, management server, or partition running Server Sentinel software. You should always install and configure software to monitor third-party products before you install the Server Sentinel monitored server software

8 Using This Document

9 Section 2 Requirements This section describes the hardware, software, and media requirements for a monitored server. Monitored Server Requirements Hardware Requirements All monitored servers require the following minimum hardware configuration. Pentium II or Pentium III processor with at least 128 megabytes (MB) of memory Super VGA color monitor with a display area of at least 1024 x 768 pixels; a display area of 1280 x 1024 is recommended Fast Ethernet network interface card (NIC) Connection to the network through a network segment that can access the partition operating systems, Service Processors, and optional Sentinel Management Servers Software Requirements All monitored servers require the following minimum software configuration. One of the following Windows operating systems: Note: The following are the latest supported Service Packs for each operating system. - Windows 2000 Professional, with Service Pack 4 - Windows 2000 Server, with Service Pack 4 - Windows 2000 Advanced Server, with Service Pack 4 - Windows Server 2003 R2, Standard Edition, with Service Pack 2 - Windows Server 2003 R2, Enterprise Edition, with Service Pack 2 - Windows XP Professional with Service Pack 2 Note: If, after you complete the monitored server configuration, you decide to upgrade the server operating system, see Appendix B for information about batch files that you might be required to download. User name and password with valid administrator group privileges on the system

10 Required Media for Installation Internet Explorer 6.0 and higher IP address configured as a trap destination on the Sentinel Management Server and Service Processor Note: It is recommended that the IP address be a fixed address. Required Media for Installation Use the Server Sentinel CD-ROM to install the monitored server software

11 Section 3 Installation and Reinstallation Use the procedures in this section to install or reinstall the monitored server software. Satisfying Firewall Configuration Requirements If you do not plan to use a hardware or a software firewall to protect your system connection to the Internet, skip this subsection. If you are using the software firewall provided by Windows known as the Windows Firewall you should verify that it is enabled now. The Windows Firewall is available with Windows XP Service Pack 2, Windows Server 2003 Service Pack 1, and later operating systems. During the Server Sentinel software installation, the Windows Firewall is automatically configured. If you are using any other hardware or software firewall to protect your system connection to the Internet, refer to Appendix A for prerequisites. Installation Considerations During the installation process, you might have the option to install several different Server Sentinel software components, depending on the hardware capabilities of your server. Select the option to install the Monitored Server software. Note that you will not see the option to install the monitored server software if Your server has not met the hardware and software requirements listed in Section 2. Your server is not already running software to monitor a third-party product. You are attempting to install the software to a Sentinel Management Server or a partition running Server Sentinel software. (The benefits offered by the Server Sentinel monitored server software are implicitly provided with this Server Sentinel management server and partition software.) You are attempting to install the software on a Service Processor. (The Server Sentinel monitored server software is not qualified for installation on that component.) Installing the Server Sentinel Software Note: Do not install the Server Sentinel software on domain controllers; the software is not qualified for such installation

12 Installing the Server Sentinel Software Prerequisites Prior to installing the Server Sentinel software using Installation Assistant, ensure that the following prerequisites have been met: Internet Explorer security options have been configured. You are logged on to Windows under a user account that has administrator privileges. All clustered Microsoft SQL Server instances are offline. Clustered SQL Server instances interfere with the installation of the SQL Server 2000 Desktop Engine (MSDE). Installation Procedure To access the Installation Assistant interface, either double-click the Sentinel Install Assistant icon if it is available on the desktop or insert the Server Sentinel CD-ROM into the CD/DVD drive. Note: If the autorun option is not set for your CD/DVD, use Windows Explorer to navigate to the CD/DVD drive and double-click the setup.exe file. Install the Server Sentinel software using the following procedure. Note: During the installation process, Installation Assistant attempts to enable the Windows Firewall if it is not already enabled. If Installation Assistant cannot enable the Windows Firewall, you are prompted to enable it. You can either follow the on-screen instructions to enable the Windows Firewall, or you can click OK to continue with the software installation. 1. Ensure that system software requirements for the software that you want to install have been met. System functions that have requirements yet to be satisfied are listed in the right pane and marked with a red triangle. Refer to the Installation help in the left pane of the interface for assistance. 2. Under Select Software to Install, select the appropriate check boxes to specify which Server Sentinel software components to install. You can select more than one of the listed components as appropriate for your environment. Note: Some system functions are automatically detected and selected for installation. 3. If any requirements have not been met, a dialog box appears. Click the red triangles in the right pane and then install the appropriate software. Refer to the Installation help for assistance. 4. If you are prompted to reboot, click Yes. After the reboot is complete, access the Installation Assistant interface

13 Modifying the Monitored Server Hosts File 5. Install the Server Sentinel software by clicking one of the following: Recommended Installation The recommended installation procedure automatically installs all appropriate Server Sentinel software using default settings. Refer to the Installation help in the left pane for additional information. Custom Installation If you need to install a subset of the Server Sentinel software or redistributable software manually, such as when reinstalling software, use the custom installation procedure. The custom installation screen enables you to select specific software components to install as well as define a minimal or interactive installation. Refer to the Installation help in the left pane for additional information. Note: If you click Custom Installation, the Installation Assistant does not warn you if installation requirements for the software you are installing have not been met. Ensure that all requirements have been met before clicking Custom Installation. A dialog box that states installation was successful appears. 6. Click OK. 7. Click Finished to close the Installation Assistant interface. 8. If you are prompted to reboot, click Yes. If a reboot does not occur after installation is complete, reboot the system. Modifying the Monitored Server Hosts File Note: Perform the following procedure only if your system does not use DNS. Do the following to modify the monitored server Hosts file if your environment uses static IP addressing: 1. On the Start menu, click Run. The Run dialog box appears. 2. Type the following: notepad %systemroot%\system32\drivers\etc\hosts 3. Click OK. The hosts file opens. 4. Add the static IP addresses and host names for any Sentinel Management Servers configured in your environment. For example, enter: SMS1. 5. Add the static IP addresses and host names for all Service Processors in your environment. For example, enter: sp Save the hosts file and close Notepad

14 Modifying the Monitored Server Hosts File

15 Section 4 Enabling Server Sentinel Functionality This section describes how to configure and use the Server Sentinel functionality provided by the monitored server software. Enabling Call Home If the monitored server detects an error, Server Sentinel Call Home can automatically send a service request packet to the Unisys Support Center. In order for Call Home to perform this function, you must manually add the monitored server to Call Home by using the Server Sentinel user interface. Perform the following procedure on the component running the Call Home Central Service (either a Service Processor or Sentinel Management Server, depending on your environment). Adding a Computer with Generator Service Installed to Call Home Perform the following steps to add a monitored server with Generator Service installed to Call Home. 1. Access the Call Home Status page from the Server Sentinel interface. If your environment includes a Sentinel Management Server, use it to access the Call Home Status page. If your environment does not include a Sentinel Management Server, use the Service Processor to access the Call Home Status page. 2. Select Configuration Wizard from the Generator menu. The Call Home Configuration Wizard page appears. Note: Context-sensitive help is available by clicking the question mark (?) icon in the upper-right corner of the Server Sentinel interface. 3. Click Next. The Connect to a Generator Service System dialog box appears. 4. Type the computer name. 5. Click Submit and then click Next. The Configure the Generator Service dialog box appears

16 Obtaining Updates 6. Fill in the required Generator Service information fields, each of which is marked with an asterisk (*). Refer to the Call Home help for information on these fields. Note: To copy information from another configured computer (such as the master Service Processor), select the computer from the list at the top of the Configure the Generator Service dialog box and select Copy Data From. If you want to return to previously saved settings, click Reset. The System Information, Customer Information, and Central Service Information fields need to be filled in. Make sure to supply the correct primary computer name. If a Sentinel Management Server is part of your environment, then specify Sentinel Management Server as the primary computer for Central Service, and the Service Processor as the secondary computer for Central Service. If a Sentinel Management Server is not part of your environment, then specify the Service Processor as the primary computer for Central Service, and the standby Service Processor as the secondary computer for Central Service. 7. Click Submit and then click Quit. The Service Request Status page appears. 8. Select List of Generator Service Computers from the Generator menu. 9. Click Ready. 10. Again, select List of Generator Service Computers from the Generator menu. Wait until the icon next to the computer just added no longer appears. If a greencircled arrow on the icon is still present, refresh the page. 11. For the computer just added, click Send a Test Packet. 12. Select the Status menu. 13. Verify that the test packet was sent to the support center and that a SACK message was returned. Service request packet status is indicated in the Status column for each service request entry. For example, a notation in the Status column should indicate that the send process was completed and the support center returned a SACK message. If the Status column does not display receipt of a SACK message, click the Troubleshooting link on the Call Home Service Request Status dialog box for additional help information. If the information provided in the Troubleshooting link does not help you correct the problem, then call the support center. Obtaining Updates If updates to the Server Sentinel software and platform firmware are available, you can download them by using the Server Sentinel EZupdate feature or by using the Unisys Product Support Web site

17 Obtaining Updates Internet Access Requirements Depending on your system, Internet access is required to obtain updates through EZupdate, as summarized in the following table. Server Sentinel Level Management Server, Client Workstation, and Monitored Server Service Processor Partition 3.x Access required. Access required. 4.0 and 4.1 Access required. Not supported; use the Product Support Web site. 4.2 and higher Access required. Access required only if no management server is available. Access required. Access required only if no management server is available. Access not required. If you access EZupdate from the Start menu, the system must have Internet access. EZupdate Support for Partitions EZupdate is supported on partitions running the following Intel processors and Server Sentinel levels: Itanium processor family and Server Sentinel 4.3 and higher Itanium 2 processor and Server Sentinel 4.3 and higher Xeon processor x86 and any supported level of Server Sentinel Xeon processor x64 and Server Sentinel 4.0 and higher Obtaining Updates Using EZupdate EZupdate periodically checks the Unisys Product Support Web site for available updates to Server Sentinel and platform firmware and notifies you if updates are available. You can access EZupdate from the Server Sentinel user interface on all systems as outlined in the preceding table. This is the preferred method. Alternatively, to access EZupdate from Service Processors, client workstations, monitored servers, or management servers, click the Start menu, point to Programs and then Unisys Server Sentinel, and click EZupdate. Internet access is required if you use this method. If updates are available on client workstation or monitored server desktops, the

18 Obtaining Updates EZupdate icon is displayed in the system tray, and a balloon message appears periodically until you download the available updates or choose to be reminded at another time. If updates are available on the Server Sentinel user interface, the EZupdate Available icon is prominently displayed. Perform the following steps to download the available updates using the EZupdate feature of Server Sentinel: 1. Perform one of the following steps: Click the following Configuration Summary icon: The Configuration Summary page appears. Select System Tools, and click EZupdate. Click the EZupdate Available icon. Depending on your system, the View Latest Report page or the System Report page appears. 2. Click Task Help in the upper-right corner for more information on downloading and installing the updates. 3. Copy the files to all systems that need software or firmware updates. Note: Do not download the software or firmware updates directly onto the embedded Service Processor desktop because there is insufficient disk space. Instead, download the updates to a network share and map a drive to the share. 4. Be sure to update all partitions when you update the software and platform firmware on Service Processors, client workstations, monitored servers, and management servers. Obtaining Updates Using the Unisys Product Support Web Site If your system does not include access to the Internet, you can download Server Sentinel software and platform firmware updates from the Unisys Product Support Web site by using a workstation that is connected to the Internet. Updates to Server Sentinel software and platform firmware are available in the form of Interim Corrections (ICs) and quick-fix releases (QFRs). ICs and QFRs are replacement modules that contain fixes for your software or platform firmware. Any customer with a maintenance agreement is entitled to use these modules. To access the latest updates and apply them to your system, perform the following steps: 1. If necessary, close all Server Sentinel windows before installing Server Sentinel updates. 2. Access the Unisys Product Support Web site at 3. Sign on to entitled support with your user name and password. If you do not have a user name and password, click Register

19 Obtaining Updates The Product Support page appears. 4. Select a system type and click Go. The support page for that system is displayed. 5. Click Releases. The releases for the system are displayed. 6. In the Fixes column, select the relevant release. A list of the latest available updates appears. 7. Select the appropriate update from the list. The Download Interim Correction page appears. 8. Click the link labeled View Profile of IC to get a description of the update and installation instructions. Click Back to return to the Download Interim Correction page. 9. Click the link under File Description to download the update

20 Obtaining Updates

21 Appendix A Firewall Considerations Use the information in this appendix to configure any hardware or software firewall other than the Windows Firewall. Firewall Requirements for Server Sentinel To ensure that Server Sentinel functions properly, configure your software or hardware firewall such that traffic is not blocked between system components where Server Sentinel is installed. If you use Windows Firewall, the Server Sentinel Installation Assistant automatically configures the firewall. If you install Windows Firewall after installing Server Sentinel, download the Server Sentinel batch files from the Unisys Product Support Web site to update your firewall rules. If you use a firewall from another vendor, ensure that your firewall is configured for Server Sentinel network traffic. If multiple types of Server Sentinel software (for example, Sentinel Management Server software and Server Sentinel client workstation software) are installed on the system, adhere to the firewall requirements for all installed Server Sentinel software. Note that the client workstation is defined as any terminal used to access Server Sentinel remotely. Notes: The firewall requirements are for incoming traffic; most outgoing traffic use dynamic ephemeral ports, and these requirements are not documented. %Program Files% is a path variable to the file location, for example: C\Program Files\... Firewall Requirements for Monitored Servers The following firewall requirements apply to your Server Sentinel software: Allow remote desktop connections. Traffic comes from client workstations. Allow the following Server Sentinel authenticated communication applications, or open TCP ports 182 and %Program Files%\Unisys\Server Sentinel\ Infrastructure\Datapath.Service.exe A 1

22 Firewall Requirements for Monitored Servers %Program Files%\Unisys\Server Sentinel\ Infrastructure\RemoteLibrary.Server.exe Note: Default port values might have been overridden during installation. If the default values are not used, be sure to use the port values that were specified during installation. Traffic comes from the computer hosting the Call Home Central Service that is managing this server. A

23 Appendix B Supporting Server Sentinel Software If you install Server Sentinel software and later install Microsoft Windows Professional XP with Service Pack 2 or Microsoft Windows Server 2003 with Service Pack 1, you must complete the following procedure. Downloading Server Sentinel Batch Files for Windows Operating Systems On any component that already has Server Sentinel software installed, if you install or reinstall a Windows operating system that supports the Windows Firewall, you must then download the Server Sentinel batch files. (The Windows Firewall was first supported with Windows XP Professional with Service Pack 2 and Windows 2003 with Service Pack 1.) The batch files automatically update the required registry and Windows firewall settings. If you do not ever plan to use the Windows Firewall, you do not need to download the batch files. Do not perform this procedure if a Windows operating system that supports the Windows Firewall is installed and the Windows Firewall is enabled prior to installing Server Sentinel. You can download the required batch files and a readme file containing the batch file installation instructions from the Unisys Product Support Web site by performing the following steps: 1. Access the Unisys Product Support Web site at 2. Log in with your user name and password. The Product Support page is displayed. 3. Select Server Sentinel in the Systems Management list under the Solutions products. The Server Sentinel Support page is displayed. 4. Click Releases. The Releases page is displayed. 5. Click your Server Sentinel release in the Release column. The Release page for the release you selected is displayed. 6. Click Batch Files under the Software tab to display the available batch files. 7. Click your release level in the Level column. The Batch Files page for the release level you selected is displayed B 1

24 Downloading Server Sentinel Batch Files for Windows Operating Systems 8. Click the link labeled Downloadable Files under Download Information. A File Download dialog box is displayed. 9. Click Save and specify a location where you want to save the batch files. 10. Open the downloaded file, specify a location to unzip the files, and then click Unzip. The batch files and a readme file are copied to the location that you specified. 11. Follow the instructions in the readme file to run the batch files. B

25 Index A about monitored servers, 1 1 B batch files for Windows downloading, B 1 C Call Home configuring, 4 1 configuring Generator Service, 4 1 using, 4 1 configuring Call Home, 4 1 D document purpose, 1 1 downloading updates, 4 2 E EZupdate obtaining updates with, 4 2 F firewall monitored server requirements, A 1 requirements, 3 1 Server Sentinel requirements, A 1 G Generator Service configuring for monitored server, 4 1 hosts file modifying, 3 3 I installing Server Sentinel, 3 1 Internet firewall requirements, 3 1 introduction to monitored servers, 1 1 M media requirements, 2 2 modifying hosts file, 3 3 monitored server firewall requirements, A 1 R requirements firewalls, 3 1 hardware and software, 2 1 media, 2 2 S Server Sentinel firewall requirements, A 1 firmware updates, 4 2 installing, 3 1 software updates, 4 2 software requirements, 2 1 support obtaining updates, 4 2 U understanding monitored servers, 1 1 using Call Home, 4 1 H hardware requirements, Index 1

26 Index W Windows downloading batch files, B 1 Index

27 .

28 2007 Unisys Corporation. All rights reserved. * *

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