CA Unified Infrastructure Management

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1 CA Unified Infrastructure Management sqlserver Guide v4.8 series

2 Copyright Notice This online help system (the "System") is for your informational purposes only and is subject to change or withdrawal by CA at any time. This System may not be copied, transferred, reproduced, disclosed, modified or duplicated, in whole or in part, without the prior written consent of CA. This System is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties. This System may not be disclosed by you or used for any purpose other than as may be permitted in a separate agreement between you and CA governing your use of the CA software to which the System relates (the CA Software ). Such agreement is not modified in any way by the terms of this notice. Notwithstanding the foregoing, if you are a licensed user of the CA Software you may make one copy of the System for internal use by you and your employees, provided that all CA copyright notices and legends are affixed to the reproduced copy. The right to make a copy of the System is limited to the period during which the license for the CA Software remains in full force and effect. Should the license terminate for any reason, it shall be your responsibility to certify in writing to CA that all copies and partial copies of the System have been destroyed. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS SYSTEM AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT WILL CA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS SYSTEM, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. The manufacturer of this System is CA. Provided with Restricted Rights. Use, duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections , , and (c)(1) - (2) and DFARS Section (b)(3), as applicable, or their successors. Copyright 2014 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Legal information on third-party and public domain software used in this product is documented in the Third-Party Licenses and Terms of Use (

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5 Contents Chapter 1: sqlserver sqlserver Overview... 7 Chapter 2: sqlserver Probe Deployment 11 Prerequisites Supported Platforms System Requirements Software Requirements Probe Deployment Information Chapter 3: sqlserver Configuration 13 Probe Configuration Interface Installation for sqlserver Probe Defaults Probe Configuration The Setup Tab The Profiles Tab The Templates Tab The Status Tab The Groups Tab Define New Checkpoint Thresholds for Custom Defined Checkpoints Edit Checkpoint Thresholds Schedules Checkpoints Metrics Single Counter Description Support for SQL Server Versions Chapter 4: SQL Server Monitoring (sqlserver) Metrics 65 QoS Metrics Alert Metrics Chapter 5: SQL Server Monitoring (sqlserver) Known Issues v Known SQL Server 2000 Problem Contents 5

6 Known SQL Server 2005 problem with av_fragmentation Migration Considerations V2 QoS Compatibility Mode Other QoS Issues Permissions Required Map User for Permission Chapter 6: Troubleshooting and FAQs 81 6 sqlserver Guide

7 Chapter 1: sqlserver 4.8 This description applies to sqlserver probe version 4.8x. This section contains the following topics: sqlserver Overview (see page 7) Documentation Changes (see page 8) sqlserver Overview The Nimsoft Monitor SQL Server probe constantly monitors the internal performance and space allocation throughout the SQL Server database. The probe feeds essential information that is based on predefined criteria to the Nimsoft Monitor availability manager for the appropriate alert notification when required. An extensive range of checkpoints can be selected and individually scheduled to meet the needs of specific monitoring requirements. Chapter 1: sqlserver 4.8 7

8 sqlserver Overview Documentation Changes This table describes the version history for this document. Version Date What's New? 4.8 October 2014 Updated the Known Issues topic. Added the Map User for Permission topic. 4.8 June 2014 Updated The General Tab topic. 4.8 March 2014 Updated description of the check_dbalive counter. 4.8 December 2013 Updated description of the agent_job_failure counter. 4.8 March 2013 Added logfile_usage_with_avail_disk counter. Added a note that from April 2013 onwards, Microsoft will discontinue the support for SQL Server 2000 version. 4.7 December 2012 Added fg_freespace_with_avail_disk counter in the Single Counter Description section. 4.6 September 2012 Added Threshold for Custom Defined Checkpoints section. Added Probe Defaults. Added Suppress All Alarm feature in The Set Tab section to suppress all alarms. Added the description of Delay Threshold and Delay Severity in The Profiles Tab. 4.4 June 2012 Added the following checkpoints: agent_job_failure suspect_pages ls_primary_status ls_primary_time_since_last_backup ls_secondary_status ls_secondary_time_since_last_copy ls_secondary_time_since_last_restore ls_secondary_last_restored_latency 8 sqlserver Guide

9 sqlserver Overview 4.3 March 2012 For the two checkpoints logfile_usage and logfile_size wherever the given database is in the recovery or restore mode, no metric values would be reported for given interval of execution. 4.2 August 2011 SOC Support Added. Added support for signed store procedure for standard and custom checkpoints queries. Probe can be run in standard as well as in sign mode. Added new checkpoints mirror_state, mirror_witness_server and mirror_sqlinstance for monitoring Database Mirroring state, status of witness server and status of sql server instance hosting mirroring database. Fixed an issue where sqlusr_cpu store procedure are not deleted after executing queries in case of SQL Server Modified qos_key value for user_cpu checkpoints for avoiding large amount of QoS. Fixed an issue related to subsystemid field where subsystemid shows wrong value. Fixed an issue where long_jobs checkpoint do not send any alarms. Fixed an issue where logic_fragment checkpoint gives Lock request time out error. Fixed Handle leak issue. Added support for configuring unit as minutes, hours and days in backup_status, transaction_backup_status and differential_backup_status checkpoints. Added a new error alarm message that will be send in case of checkpoint query execution failure. 4.1 April 2011 Added support for reading alarm tokens from configuration. Related Documentation Documentation for other versions of the sqlserver probe (../../sqlserver.html) The Release Notes for the sqlserver probe Monitor Metrics Reference Information for CA Unified Infrastructure Management Probes ( Documentation Changes 9

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11 Chapter 2: sqlserver Probe Deployment This section contains the prerequisites, supported platforms, system requirements, software requirements, and probe deployment information for the sqlserver probe. This section contains the following topics: Prerequisites (see page 11) Supported Platforms (see page 11) System Requirements (see page 11) Software Requirements (see page 12) Probe Deployment Information (see page 12) Prerequisites The SQL Server driver name has been changed from SQLOLEDB to MSDASQL in version Therefore from version 4.30 onwards, you have to install the drivers from: Supported Platforms Refer to the Compatibility Support Matrix for the latest information about supported platforms. See also the Support Matrix for Probes for more specific information about the probe. System Requirements The sqlserver probe should be installed on systems with the following minimum resources: Memory: 2-4GB of RAM. Probe's OOB configuration requires 256MB of RAM' CPU: 3GHz dual-core processor, 32-bit or 64-bit Chapter 2: sqlserver Probe Deployment 11

12 Software Requirements Software Requirements The sqlserver probe requires the following software environment: Nimsoft Monitor Server or later Robot 5.23 or later Java Virtual Machine 1.6 or later (typically installed with NMS 5.0 and above) Note: For SOC functionality, NM Server 5.6 or later and UMP or later is required. Probe Deployment Information There are three ways to distribute archive packages. You can distribute the package within the web-based Admin Console (for supported probes), from within Infrastructure Manager, or use the standalone Distribution application. See Probe Deployment for more information on deploying probes. 12 sqlserver Guide

13 Chapter 3: sqlserver Configuration This section describes the configuration concepts and procedures for setting up the sqlserver probe. The sqlserver probe will run selected SQLs to extract vital information about your SQL Servers. The information is displayed as alarms and/or as a report and is useful to database administrators. The following information is extracted and monitored out of the box: Database uptime Database state/status Number of databases available The data-file size for each database Log-file size for each database File-group size for each database Table size for each database The buffer cache-hit ratio The log-file cache-hit ratio The number of active users The number of users currently logged onto the server Number of deadlocks per second Number of transactions per second Number of database page reads/writes per second Number of flush waits per second Number of latch requests per second Number of full scans (table or index) per seconds The initial configuration of the sqlserver probe is done by using the configuration tool (GUI), setting up one or more database instance profiles. The probe can run locally on the database server or it can be configured to run as a remote client. Chapter 3: sqlserver Configuration 13

14 Probe Configuration Interface Installation for sqlserver The probe is configured by double-clicking the line representing the probe in the Infrastructure Manager. This brings up the configuration tool for the probe. This section contains the following topics: Probe Configuration Interface Installation for sqlserver (see page 14) Probe Defaults (see page 14) Probe Configuration (see page 14) Define New Checkpoint (see page 32) Thresholds for Custom Defined Checkpoints (see page 43) Edit Checkpoint (see page 45) Checkpoints Metrics (see page 53) Probe Configuration Interface Installation for sqlserver The probe configuration interface is automatically downloaded and installed by the Infrastructure Manager when the probe is deployed on a robot. Probe Defaults At the time of deploying a probe for the first time on robot, some default configuration will get deployed automatically. These probe defaults could be Alarms, QoS, Profiles and so on which save time to configure the default settings. These probe defaults will be seen on a fresh install, that is no instance of that probe is already available on that robot in activated or deactivated state. User would need to create a successful connection so that default QOS and alarms are generated. Probe Configuration This section contains specific configuration for the probe. The Setup Tab The Setup tab consists of two tabs: General Message Pool 14 sqlserver Guide

15 Probe Configuration The General Tab This tab allows you to set the general runtime parameters of the sqlserver probe. The fields in the above dialog box are explained below: Suppress All Alarm Suppresses all the alarms, such as checkpoint alarms, profile alarms, SQL timeout alarms, and startup clear alarms. On selecting this check box, the Generate status only check box is selected and becomes disabled. General status only Instructs the probe to only generate status, not to issue an alarm when a threshold is breached. Select the Status tab to see the status for the different checkpoints. Clear Alarm on Restart On selecting this check box, all alarms are cleared when the probe is restarted. Alarm severity filter Sets a filter where severity levels are considered as alarms. The sqlserver probe is capable of checking many areas of the databases. Some events that are generated are vital and key to the performance and availability of the database. As a database administrator, you may want to pass the important events on to the operations center or helpdesk, so the event can trigger pagers, etc. The Alarm severity filter will consider the events matching the selected severity level and higher as alarms and pass these on whenever the Generate status only option is cleared. If you set this to be major, then only messages with severity major and upward are considered as alarms. Chapter 3: sqlserver Configuration 15

16 Probe Configuration Status Auto-Update Activates/deactivates the Status Auto-Update functionality described below: The Status Auto-Update parameter (number of seconds) specifies the automatic refresh interval of the Status Window on the Status tab. Setting this parameter to a value higher than 0 and then selecting a profile on the Status tab, the status will be automatically updated every x seconds. The checkpoints of the selected profile will set the level of details written to the log file. Log as little as possible during normal operation in order to minimize disk consumption, which is displayed before selecting another profile. Note: This parameter is a dialog value, which means it is not saved in the configuration file, but in the machine running the dialog. Log Size Sets the size of the probe s log file to which probe-internal log messages are written. The default size is 100 KB. Note: When this size is reached, the contents of the file are cleared. Log level The Message Pool Tab Sets the level of details written to the log file. Log as little as possible during normal operation, to minimize disk consumption. QoS V2 Compatibility Inserts QoS data of sqlserver version 2.x in the database. Note: This field is valid when you are upgrading the probe from version 2.x to a higher version. Refer to the V2 QoS Compatibility Mode topic for more information. This tab contains a list of all alarm messages available. You select messages from this list when editing the properties for a checkpoint. Right-clicking on the list allows you to add, edit, copy or delete messages. 16 sqlserver Guide

17 Probe Configuration Define Message Using the Message pool tab, you can define a message. Follow these steps: 1. Select the Message pool tab, right-click in the list and select New. 2. Enter a name in the New message dialog, which pops up. Note: Use the name of the checkpoint for which you create the alarm message as name. That makes it easier for you to find the alarm message when selecting an alarm message in the properties dialog for the checkpoint. 3. Select the checkpoint for which you create the alarm message in the drop-down list and all variables available for that checkpoint will be listed in the right part of the dialog. Chapter 3: sqlserver Configuration 17

18 Probe Configuration 4. Enter the message and select the variables you need. 5. Click OK when finished. The new message appears in the message pool. The Connections Tab This list contains the various connections to instances that the sqlserver probe will monitor. You need to specify user name, password, and service name you want to use to connect to the instance. The password information is encrypted and placed into the configuration file. A connection can be used by more than one profile. The list contains one predefined connection that you may modify to your preferences. You can add, edit, delete, and copy connections. 18 sqlserver Guide

19 Probe Configuration Select the connection and choose Edit from the right pop-up menu, the connection property window is displayed for editing. The fields in the above dialog box are explained below: Description Short description of the connection. Authentication Provides the options through which the probe connects to the database server. Valid options are: Encryption User ID SQL Server authentication Windows authentication Encrypts the communication between database and the server. Provides user name for the SQL server in case SQL Server authentication is selected. Provides user name for the domain in case Windows authentication is selected. Password Provides password for the SQL server in case SQL Server authentication is selected. Provides password for the domain in case Windows authentication is selected. Server name The name of the server. Chapter 3: sqlserver Configuration 19

20 Probe Configuration Retry attempts Number of attempts the probe should try to repeat connection in case of failure. "0" means only the initial connection will be done. Retry delay Timeout The time the probe will wait between two connection attempts. Defines how long the probe will wait for answer before it aborts the connection process. Test button Clicking this button will test if the connection can be made. If success, it will return the instance name and its version number. If not, an error message will be returned. Note: In order to automatically append the domain name to the user credentials, select Windows Authentication option from the Authentication drop-down menu and then enable the Detect domain automatically check box. 20 sqlserver Guide

21 Probe Configuration This will auto-append the domain name to the User ID text field. In the Server name field, it is optional to add the sql port number. Chapter 3: sqlserver Configuration 21

22 Probe Configuration The Profiles Tab The list contains a sample profile that you can modify as per your requirements. Every profile will run as a separate thread, and multiple profiles can be used to monitor one instance. This way the probe can be configured to deploy available resources the best way and allows independent monitoring of several instances simultaneously. Icons in the profile list Green icon in the profile line means the profile is active and running. Yellow icon means the profile is active but suspended (the suspend / resume button in the profile properties dialog allows stopping / starting profile monitoring dynamic, without deactivating /activating the probe). Black icon displays that the profile is inactive. You can add, edit, delete and copy profiles. The suspend /resume commands allows stopping/starting profile monitoring dynamic, without deactivating /activating the probe. 22 sqlserver Guide

23 Probe Configuration Select the profile and click Edit from the right pop-up menu displays the profile property window for editing. The upper part of the window displays the general profile properties and defaults. At the bottom, you will find a list of available checkpoints. The fields in the above dialog box are explained below: Description Description of the profile. Heartbeat Defines the interval at which all profile checkpoints schedules will be tested and trigger eventual checkpoint execution. This number should be common denominator to all used check interval values. The higher the value the lower is the profile overhead. Connection Connection used in this profile. It has to be defined in Connections dialog before creating a profile. Chapter 3: sqlserver Configuration 23

24 Probe Configuration Check interval Default value for check interval in the profile. Will be used if nothing else is defined in the checkpoint and overwrites the default checkpoint list setting. Clear message Message name for timeout clear alarm. SQL timeout Every checkpoint query runs asynchronously. In case the query reaches the SQL timeout, the checkpoint processing will be terminated and the next checkpoint will be started. An alarm is issued. Message Message name used for profile timeout alarm. Profile timeout Defines the maximum processing time for all checkpoints in the profile. If this timeout is reached, the interval processing is finished and the probe waits for next heartbeat to evaluate any checkpoint schedules. Alarm message is issued. Message Message name used for SQL timeout alarm. Delay Threshold Timeout threshold for the profile delay alarm. Delay Severity Severity of the alarm that should be raised if the profile is delayed by the threshold. Timeout severity Severity for timeout messages. Use FQDN As QoS Source (as can be seen in above snapshot) You can select this check box to allow the QoS source to be FQDN instead of a simple host name. Suspended/Resumed (indicator) This indicator is green when the profile is activated. The indicator changes to yellow when the profile is suspended and to black when deactivated. Alarm Source This option lets you override the source name of the alarm. 24 sqlserver Guide

25 Probe Configuration Profile checkpoints At the bottom, you will find a list of available checkpoints. When defining a new profile, all checkpoints available (listed under the Checkpoints tab) will be listed here. Select the checkpoints you want for your new profile. The global and default checkpoint settings will be used, unless you modify the settings locally for your profile. Alarm Source Possibility to change the source for issued alarms. If not used, default is assumed (robot IP). Checkpoint types While defining a profile, you can use two different strategies how to handle checkpoints in a profile. You can decide to use checkpoint templates dynamic, which means that the checkpoints are defined globally (under the Templates tab) and represent the default settings. Every time you change the template value, it will reflect on all profiles using dynamic templates strategy. Note: If you want to have specific settings valid just for one profile, right-click the checkpoint in the list and select Change to static. Chapter 3: sqlserver Configuration 25

26 Probe Configuration You can now double-click the checkpoint to modify the properties and the settings will be valid for this profile only. A warning will appear If you attempt to modify a template checkpoint in the Profile dialog without changing it to static: Of course, there can be both "template" and "static" checkpoints mixed in one profile. If a checkpoint is managed as static, the checkpoint name will appear in the list with a blue color, and it will be marked as static in the column Type. Static To manage the properties for a checkpoint locally, "change" the checkpoint to static in your profile before modifying it. When modified, the new settings will be valid for this profile only. Template To edit the properties for a checkpoint template, double-click the checkpoint in the profile list or Templates tab. When modified, the new settings will be valid for all profiles, unless overruled by static settings in the profile. When deciding which checkpoints to activate/deactivate for a profile, see the section Single Counter Description (see page 53) for a description of the different checkpoints. 26 sqlserver Guide

27 Probe Configuration The Templates Tab The list contains the predefined set of checkpoints that you may use in your profiles. These checkpoints can be modified as per your preferences. By default, most checkpoints are active with a reasonable default threshold value. The checkpoint properties may be used in a profile either dynamic, using the template values, or they can be added to the profile and managed static in the profile. Static To edit the properties for a checkpoint locally for a profile, right-click the profile in the Checkpoints list in the Profile dialog and change it to static. Then double-click the checkpoint to modify it. When modified, the new settings will be valid for this profile only. Template To edit the properties for a checkpoint template, double-click the checkpoint in the profile list or Templates tab. When modified, the new settings will be valid for all profiles, unless overruled by static settings in the profile. See the section Single Counter Description (see page 53) for a description of the checkpoint properties. Chapter 3: sqlserver Configuration 27

28 Probe Configuration The Status Tab The status is presented in a hierarchal fashion with profile name nodes and one or more checkpoint nodes (only active checkpoints are considered here). Execution time is the time taken by the checkpoint to fetch the data from the database in the last interval since the probe started. Max.Execution time is the maximum time taken by the checkpoint in any scheduled interval to fetch the data from the database since the probe started. The highest status is propagated. Select the checkpoint in the navigation tree (to your left) to bring up the corresponding events. 28 sqlserver Guide

29 Probe Configuration Change Individual Values for Checkpoints The properties for an individual checkpoint object can also be modified here. Follow these steps: 1. Select a profile and a monitored checkpoint in the left pane. 2. Double-click an object in the right pane. If the object belongs to a template object, a warning appears that a modification will make the checkpoint static for the selected profile. See the section Edit Checkpoint (see page 45) for a description of the checkpoint properties. The Groups Tab This tab lets you create multiple groups, which can be associated with profiles. Chapter 3: sqlserver Configuration 29

30 Probe Configuration Add a Group You can add a group using the Groups tab. Follow these steps: 1. Right-click the Group tab and select New option. The Add New Group dialog appears. 2. Enter a name for the group and click OK. New Group dialog appears. 3. Enter a description for the new group in the Description text box. 4. From the Group Checkpoints section, select the check boxes for the checkpoints that you wish to enable for the new group. 5. Click the OK button. The new group gets added to the list. 30 sqlserver Guide

31 Probe Configuration The new group can now be selected from the Group drop-down in the Edit Profiles dialog. As per the group selected, the profile will now display the checkpoint configurations. Note: As per your requirements, you can also edit, delete, and copy a group. Chapter 3: sqlserver Configuration 31

32 Define New Checkpoint Define New Checkpoint You can define a new checkpoint in the Templates tab. Follow these steps: 1. Select the Templates tab, right-click in the checkpoint list and select Create new. The Add New User Template dialog appears. Note: The difference to regular edit checkpoint dialog is the additional Query tab. SQL query is the data source and therefore the central piece for every checkpoint. It is recommended to test the query first with SQL Server Management Studio (or other tool) before you start to create new checkpoint. 32 sqlserver Guide

33 Define New Checkpoint 2. Enter the name of the new checkpoint. The Edit template checkpoint dialog appears. 3. By default, the General tab opens. Click the Query tab. The query has to return at least one numeric column, which will be used as checked value (all numeric formats are supported). If the query returns more than one row, the probe needs unique identification per row which will be used as part of suppression key and QoS definition. The row key can be created by concatenating several columns in the checkpoint definition. Additional columns can be retrieved to be used in generated messages. Note: Use rtrim and ltrim functions to remove leading and trailing blanks from string variables. Use explicit column names for manipulated values, avoid generated names, such as Col0 and Col1. Queries are stored in separate files, not in the configuration file itself. If you want to create new checkpoint, you either click the button New/Edit, copy & paste the query in the query field and entry the query file name where you want the query to be stored. The query file name can contain full path, otherwise the file will be stored in the probe work directory. Chapter 3: sqlserver Configuration 33

34 Define New Checkpoint Note: In version 4.30 and onwards, multiline custom query must include "SET NOCOUNT ON" as the initial line. For example: SET NOCOUNT ON nvarchar(128) nvarchar(128) = CAST(serverproperty('ProductVersion') AS nvarchar) = SUBSTRING(@ver, 1, - 1) IF = '9' = '10' ) SELECT count (*) suspect_page_count FROM msdb.dbo.suspect_pages (nolock) WHERE (event_type = 1 OR event_type = 2 OR event_type = 3) else select 0 as suspect_page_count 4. If you want to create new checkpoint, perform one of the following: Create a connection using Edit/New button, copy & paste the query in the query field and enter the query file name where you want the query to be stored. The query file name can contain full path, otherwise the file will be stored in the probe work directory. Create the file first, use the button Read and then Create a connection using Edit/New button for change/test of the query. 34 sqlserver Guide

35 Define New Checkpoint 5. The New/Edit button needs to be hit to be able to test the query. For data security reason the probe will force you to entry user-id and password every time you click New/Edit. Note 1: The connection information (i.e. User ID, Password, and Server name) defined in this form must be same as defined in the SQL Server profile. Note 2: If there are multiple profiles using different connections then the custom checkpoints must be converted to static and in each static checkpoint the connection should match to the connection used in the SQL Server profile. Chapter 3: sqlserver Configuration 35

36 Define New Checkpoint 6. Click Test to validate the connection settings. You can either test the query using a new connection or after editing an existing connection you can click the Test button to test the query. Note: The connection information (i.e. User ID, Password, and Server name) defined in this form must be same as defined in the SQL Server profile. You have to run a successful test every time you want to make any change to the query itself. The query test is also necessary for the probe to have all information about retrieved columns to be able to define all checkpoints variables. 36 sqlserver Guide

37 Define New Checkpoint 7. Click the Edit button in the Message variables line to define checkpoints variables by. A new window opens with a list of all available columns and their possible usage. You have to define their use and format. Numeric columns can be used as: Value candidate for checkpoint checking with standard formatting Value size candidate for checking, formatted as file size (B, KB, MB, GB or TB) Value int candidate for checking, formatted as integer number Information no checking, standard formatting (if available 2 digits after comma) Character columns: Row key candidate for row identification, string formatting. Information string formatting. Chapter 3: sqlserver Configuration 37

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39 Define New Checkpoint 8. If your query returns more than one line, you need to define unique row key. To see which variables you can use you need to type the sign "$" into the Row identification line and a sub-list with all suitable variables will appear. Chapter 3: sqlserver Configuration 39

40 Define New Checkpoint 9. When the Interval modus check box is selected then the column metric type is assumed to be count instead of gauge. 10. Set the Interval modus check box. If you select Interval modus, the probe will always subtract the variable value at the beginning of an interval from the value at the end of the interval and use the result for checking alarms. If you select Interval modus, it will cause a variable $column_interval_value.i to be added to the list of message variables for each column(threshold object) for which threshold will be defined. This list can be viewed in the Edit Threshold dialog box. If you do not select the Interval modus check box, the value of variable as it returned from the query will be used for checking and QoS. 40 sqlserver Guide

41 Define New Checkpoint 11. When the Report Per Second Metric is selected, then the column metric type is assumed to be count/sec. Also, it will only allow count to be used as the threshold object which means your query should have a column name as count whose metric type will be Count/sec. 12. Define the rest of the checkpoint processing settings in the General tab, which are as follows: Interval value Sampling Scheduling Thresholds Messages QoS definitions 13. Create a hint text in the Hint Editor tab, but it is not mandatory. Chapter 3: sqlserver Configuration 41

42 Define New Checkpoint 14. Save the definition and restart the probe to start using this new checkpoint. Note: Stored procedures can be used in custom checkpoints. 42 sqlserver Guide

43 Thresholds for Custom Defined Checkpoints Thresholds for Custom Defined Checkpoints Every checkpoint needs to have at least one threshold but you can also define additional thresholds. The threshold values may be defined by modifying checkpoints in the respective profile. You can also define several schedules per checkpoint and use the Scheduling functionality. Alarms for a checkpoint can be configured in two ways: Key alarms: These are the key specific alarms for any data column that are generated if the alarm condition matches the specified key value. Default alarms: These are the default alarms for any data column that are generated based on the following two conditions: When no key specific alarm is configured for the specified data column. When there is a key specific alarm configured for that data column but it does not match the alarm condition. The threshold identification consists of an object name, such as tablespace name, userid, and a threshold ID, which is numbered from 0. Alarms on threshold value come with respect to first alarm being of top priority. Chapter 3: sqlserver Configuration 43

44 Thresholds for Custom Defined Checkpoints The fields in the above dialog are explained below: Threshold object name Defines the monitoring object name. Condition Specifies the comparison operator used for threshold evaluation. Threshold value Defines the value used for threshold evaluation. Severity Specifies the alarm severity. 44 sqlserver Guide

45 Edit Checkpoint Message Defines the name of message used for threshold alarm. Message text Provides the text of the message, containing variables, which will be replaced in run time. If the message text is changed from a profile list, you will be forced to create new message. Clear Message Specifies the clear message to be sent. Variables Provides the list of variables available in the checkpoint. Key Column Name Specifies the column name for which you can generate a key specific alarm. Key Column Value Defines the key value on which an alarm condition would be compared for the specified column name. If the condition matches, the alarm will be generated. Scheduling Lets you select how to use the Schedules settings, if any. Note: This alarm schedule should be a subset of the schedule(s) used in the checkpoint. rules Selecting rules means to run as per the rules described in the Schedules settings. exceptions Schedules Selecting exceptions means to run except the rules described in the Schedules settings. For more information, see Schedules (see page 52). Edit Checkpoint The checkpoint properties may be used in a profile either dynamic, using the template values, or they can be added to the profile and managed static in the profile. Chapter 3: sqlserver Configuration 45

46 Edit Checkpoint Static For editing the properties of a checkpoint locally for a profile, right-click the profile in the Checkpoints list in the Profile dialog and change it to static. Then double-click the checkpoint to modify it. When modified, the new settings will be valid for this profile only. Template To edit the properties for a checkpoint template, double-click the checkpoint in the profile list or Templates tab. When modified, the new settings will be valid for all profiles, unless overruled by static settings in the profile. The properties for checkpoints are described below: The upper part of the window contains general checkpoint settings. The lower part contains two lists with threshold and schedule settings. 46 sqlserver Guide

47 Edit Checkpoint The fields in the above dialog box are explained below: Description Active Description of the purpose of the checkpoint. Activates the checkpoint. Condition Information, describing how the threshold values are evaluated. Send Quality of Service Activates QoS values being send into the QoS database. If not available in a checkpoint, check box is disabled. QoS List Clicking this button opens the QoS list, showing the current QoS definitions (default is one definition per checkpoint). Right-clicking in the list lets you add new QoS definitions and copy, edit or delete an existing QoS definition. The Edit QoS dialog offers available metrics (numerical variables which could be reported as QoS) and available object variables (if any - to be added to the QoS source). The name of the QoS has to start with the checkpoint name. QoS can be activated/deactivated as usual. Note: Some of the checkpoints have no QoS possibilities from these checkpoints the QoS dialog cannot be activated. Samples The probe will save the number of samples specified here and calculate an average value. This average value will be compared to the alarm threshold specified (see threshold description below the table). Setting "Samples = 1", no sampling is done. Setting "Samples = 3", the average of the 3 last samples will be used. Setting "Samples = 0" (in profile), number of samples will be taken from the template. If not set there, no sampling is done. Initially after start-up, the probe calculates the average value from the number of samples available. Example, Samples=3: In the first interval the first sample value is used In the second interval, the average of sample 1 and 2 will be used etc. Chapter 3: sqlserver Configuration 47

48 Edit Checkpoint Note: Many checkpoints calculate an "interval value", therefore in the first interval there is no value at all (no threshold checking). Use excludes Adds excludes to the "exclude list" to some of the checkpoints (as it does not make sense for all checkpoints). Using excludes, you can define objects that you do NOT want to monitor on the checkpoint. The exclude patterns found if clicking the Excludes list button, is used for the checkpoint. Excludes list Opens the Excludes list. This list shows if excludes are defined for the checkpoint. The exclude found in the list will be used for the checkpoint if the Use excludes option is selected. Right-clicking in the list allows you add the new excludes or edit, copy, or delete existing excludes. When adding (or editing) an exclude pattern, a match expression dialog is opened, letting you edit or define the exclude pattern. Excludes are defined using regular expression patterns. The Test button lets you test the exclude pattern defined. This test is possible only for running active profiles and checkpoints. The test uses the status list (on the status tab) as input: Note that if there already are active excludes, the excluded objects are excluded from the status list BEFORE the test. When clicking the test button, an exclude test list pops up, showing the result of the test: Red text lines show the objects which would be excluded using the tested pattern. The "object thresholds" are functioning as an "include list" - it means, if there are special thresholds defined for a special object, this object will always stay in, even if the exclude pattern would eliminate it normally. This is considered also in the test function. Scheduling Selects how to use the Schedules settings. Clear message Rules: Selecting Rules means to run according the rules described in the Schedules settings. Exceptions: Selecting Exceptions means to run except the rules described in the Schedules settings. Message name used for clear alarm message. 48 sqlserver Guide

49 Edit Checkpoint Clear severity Severity, used for message issued in normal state. Thresholds/Schedules For more information, see Thresholds (see page 49) and Schedules (see page 52). Thresholds The list contains the predefined set of monitoring profiles that you can use in your profiles as well as can modify them as per your preferences. By default, most profiles are active with a reasonable default threshold value. The threshold values can be defined by modifying checkpoints in the respective profile. Every checkpoint has to have at least one threshold, but there can be additional thresholds defined. Chapter 3: sqlserver Configuration 49

50 Edit Checkpoint The threshold identification consists of an object name (if applicable), such as tablespace name, userid, and threshold ID, which is numbered from 0. Threshold values should be descending or ascending, depending on the condition used in a checkpoint, starting with the highest severity threshold condition. The fields in the above dialog box are explained below: Threshold object name Monitoring object name, if applicable or default. Some special checkpoints have a second threshold called count" (e.g. "locked_users"). Threshold value Value used for threshold evaluation. Current value If invoked from the status report, it contains the last measured value. 50 sqlserver Guide

51 Edit Checkpoint Severity Alarm Severity. Message Name of message used for threshold alarm. Message text Text of the message, containing variables, which will be replaced in run time. If the message text is changed from a profile list, you will be forced to create new message. Variables List of variables, which are available in the checkpoint. Scheduling Lets you select how to use the Schedules settings, if any. rules Selecting rules means to run as per the rules described in the Schedules settings. exceptions Schedules Selecting exceptions means to run except the rules described in the Schedules settings. For more information, see Schedules (see page 52). Chapter 3: sqlserver Configuration 51

52 Edit Checkpoint Schedules If the schedules list is empty, the checkpoint will be executed on an interval basis, 24 hours a day. You can define a number of schedules for checkpoints, which can define additional rules to the check interval or exceptions of it. Rules and exceptions cannot be mixed in one checkpoint. In principle, a schedule is a definition of an execution period (or execution break if exceptions used) with specified days, time from/to and date from/to values. Additionally, if only Date from and time from are defined, first execution can be defined. Run once will cause the checkpoint run only once a day in the defined period (unlike multiple times if Run interval used). 52 sqlserver Guide

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