Managing Faults. 9.1 What Is Fault Management? CHAPTER

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1 CHAPTER 9 This chapter describes the process of fault management (FM), and details the options available in Cisco Prime Optical to locate, diagnose, and report network problems. This chapter includes the following information: 9.1 What Is Fault Management?, page Where Can I Get Information on Affected Services and Customers?, page What Fault Information Can I See?, page Is the Service Working?, page Where Is the Fault?, page How Can I Find the Root Cause of the Fault?, page Who Is Responsible for Managing the Fault?, page How Can the Fault Be Fixed?, page What Is Fault Management? Fault management is the process of locating, diagnosing, and reporting network problems. This is important for increasing network reliability and effectiveness, and for increasing the productivity of network users. Fault management is more than just handling emergencies. It provides functions for managing problems with services and handling customer-facing service problems. Efficient fault management can: Save repair costs through efficient fault detection, location, and correction Improve customer care through efficient trouble administration Improve service availability and equipment reliability through proactive maintenance and through measurement, review, and corrective action One responsibility of fault management is to detect faults. A piece of equipment, a transmission medium, a software module, or a database is said to be in a fault state if it cannot perform its intended function and meet all of the requirements placed on that function. The onset of a fault is called a failure event and is usually signaled by one or more alarm reports. The termination of a fault state is called a clear event. Fault management is responsible for determining, from a variety of information sources, the root cause of a fault, and for its repair. In certain cases, the root cause of a fault might be in a connecting network. In such cases, fault management is responsible for reporting the problem through appropriate channels. 9-1

2 What Is Fault Management? Chapter 9 Service assurance is the overall process of ensuring that the purchased level of service is delivered. The Element Management System (EMS) plays a key role in maintaining the health of both NEs and transmission facilities. This is done in conjunction with other systems, typically at the network management layer and service management layer. The EMS can be the primary repository of detailed history of NE-specific faults and events, technician action, and performance data. The steps for successful fault management are: 1. Identify a problem by gathering data about the state of the network (polling and trap generation). 2. Restore any services that have been lost. 3. Isolate the cause, and decide if the fault should be managed. 4. Correct the fault if possible What the NE Provides Currently deployed, intelligent NEs provide the management system with the following, which are required for effective fault management: Detection of the four main types of failure: Equipment failure Detected through failure detection mechanisms built into the hardware, and through routine exercises and diagnostics. Software failure Detected through failure of software checks, and through routine audits. Communication failure Detected through defects in the incoming signal or outgoing signal characteristics. Defects include line coding errors, framing bit errors, parity errors, cyclic redundancy check errors, and addressing errors. Signal characteristics include optical or electrical power, analog signal-to-noise ratio, and deviation from required voltage or wavelength. Environmental failure. Notification of failure NEs notify a management system when a failure occurs by generating an alarm report. The NE can also report a summary of current fault states, or replay its log of historical failures and clears. Notification of changes in operational state of the NE components If a component of the NE is in a fault state, a management system should not receive further alarms, alerts, or scheduled performance data from that component. Prime Optical forwards northbound information and integrates with other third-party management systems to give options that are not directly available in Prime Optical Fault Notification and Maintenance Fault notification and maintenance can be proactive or reactive: Proactive notification Where X contacts Y to query Y on potential problems in Y s domain. Reactive maintenance Where Y notifies X of a problem regarding a service delivered from Y to X. 9-2

3 Chapter 9 Where Can I Get Information on Affected Services and Customers? Proactive Maintenance Reactive Maintenance Automated detection tests and surveillance software enable rapid initiation of the repair process, sometimes even before customers have noticed a problem. This is called proactive maintenance and promotes customer satisfaction. Proactive maintenance consists of functions and processes associated with the detection, analysis, isolation, and resolution of problems by means that are independent of customer trouble reports. The problems might be faults or degradations in equipment or transmission media. The goals of proactive maintenance are to: Detect and fix service quality problems before the customer calls to establish a trouble report, or at least to start the repair process before the customer calls, thereby minimizing the time, as perceived by the customer, before service is restored. Maintain the transport network at a high level of quality by identifying the facilities that perform relatively poorly and rehabilitating them. Reactive maintenance is required when a failure occurs. This type of problem can be time-consuming and costly. It requires accurate administration of trouble reports, rapid analysis and repair of service-affecting faults, and notifications to the customer of restoration of service, all of which also promote customer satisfaction Root Cause Analysis The root cause is the most basic reason for an undesirable condition or problem that, if eliminated or corrected, would have prevented the problem from occurring. The outcome of the root cause analysis is not a restatement of the most obvious symptom, but is the result of a methodical analysis of the problem situation, leading to the most basic cause. Root cause analysis captures additional information about defects for the purpose of identifying preventive actions. Prime Optical includes advanced debugging features that capture additional information about defects. 9.2 Where Can I Get Information on Affected Services and Customers? The first thing to do in fault management is to identify what services and which customers are affected by the fault. Prime Optical provides a number of options for viewing this information. The following table describes where to obtain information on affected services and customers. 9-3

4 Where Can I Get Information on Affected Services and Customers? Chapter 9 Table 9-1 Obtaining Information on Affected Services and Customers Where For More Information, See Dashboard Shows useful alarm and NE information in one easily accessible Dashboard, page 1-9 location. Tooltips Visible when you position the cursor over a managed object (domain, group, subnetwork, NE, board, link, and so on). The tooltip displays additional information about the selected object. Domain Explorer Subnetwork Explorer Home window; provides a logical view of the network plus alarm, connectivity, and operational status. Similar in appearance and function to the Domain Explorer. A key difference is that the Subnetwork Explorer provides a single-level grouping of NEs based on network partitions and subnetworks Domain Explorer, page Subnetwork Explorer, page 1-23 Network Map Displays a geographical layout of the network Network Map, page 1-29 Alarm Browser Displays standing alarms and conditions in the managed domain that are assigned a severity level of critical, major, minor, or warning. It also shows cleared alarms that are not acknowledged Viewing the Alarm Browser, page 9-4 Alarm Log Contains alarms that have transitioned from the Alarm Browser Viewing the Alarm Log, page Viewing the Alarm Browser The Alarm Browser displays standing alarms and conditions in the managed domain that are assigned a severity level of critical, major, minor, or warning. It also shows cleared alarms that are not acknowledged. The Alarm Browser and Alarm Log views provide a robust listing of all current and historical alarms and events. See Viewing the Alarm Log, page 9-8 for information about the Alarm Log. To display the Alarm Browser, select an NE, group, subnetwork, or domain node from the Domain Explorer, Subnetwork Explorer, Network Map, or NE Explorer; then, choose Fault> AlarmBrowser (or click the Open Alarm Browser tool from the Dashboard). No alarms or events are generated in the Alarm Browser if Oracle shuts down. Refer to the appropriate NE documentation for a list of alarms supported on each NE. See Related Cisco NE Documentation, page Use the toolbar icons to manage the alarm display. See Appendix A, Icons and Menus Displayed in Prime Optical for an explanation of each toolbar icon. 9-4

5 Chapter 9 Where Can I Get Information on Affected Services and Customers? The following table describes the fields in the Alarm Browser. Table 9-2 s for the Alarm Browser Window Alarm ID Perceived Severity Acknowledged Alias ID Probable Cause Condition Affected Object Module Name Physical Location Alarm Time Stamp NE Alarm Time Stamp Service Affecting Clear Time Stamp Unique number that the system uses to identify a particular alarm. Perceived severity of the selected alarm (critical, major, minor, or warning). The background color also indicates the severity, where: Red = Critical Orange = Major Yellow = Minor Blue = Warning Green = Cleared For the ONS and ONS 15540, alarms that are shown in the command-line interface (CLI) as informational are shown in Prime Optical as warnings. Whether the selected alarm has been acknowledged by the user. Values are Yes and No. Any notes that were entered for the selected alarm. If you choose Fault > Show Alarm (or click the Show Alarm tool), you can see the login name of the user who entered the note and the time when the note was entered. Alias name of the NE. Probable cause of the selected alarm. Some possible values include: Not Applicable/Unknown If no additional information is available Mismatch of equipment and attributes (MEA) alarm For misconfigured pluggable port modules (PPMs) Link Layer Keep-Alive Failure When the keepalive frame on the POS port is disabled and the port is shut down Bad Packet Count Exceeds Threshold When the packets through the front port have CRC errored frames Auto-Negotiation Remote Failure Indication When a remote Gigabit Ethernet port is shut down from a local port Error message or condition name that is associated with the alarm or event. Name of the object where the selected alarm occurred. Name of the module where the selected alarm occurred. Physical location of the equipment where the selected alarm occurred, such as chassis, rack, subrack (shelf), slot, and port numbers. Date and time when the alarm occurred on the server. Date and time when the alarm occurred on the NE. Whether the alarm or event is service affecting (SA). Values are: Yes The alarm is service affecting No The alarm is not service affecting N/A No information is provided by the NE Date and time when the alarm was cleared on the server. 9-5

6 Where Can I Get Information on Affected Services and Customers? Chapter 9 Table 9-2 s for the Alarm Browser Window (continued) NE Clear Time Stamp Acknowledged Time Stamp Acknowledged Username Alarm Status Source ID TL1 Direction TL1 Location Date and time when the alarm was cleared on the NE. Date and time when the user acknowledged the selected alarm. Login name of the user who acknowledged the selected alarm. Status of the selected alarm (active or cleared). Additional information about the selected alarm. If there is no additional information, this field is blank. Name of the NE where the selected alarm occurred. TL1 direction for RTRV-ALM-ALL and RTRV-COND-ALL TL1 commands and REPT^ALM/COND autonomous messages. Values are Receive or Transmit. This field is blank for non-tl1 alarms. TL1 location for RTRV-ALM-ALL and RTRV-COND-ALL TL1 commands and REPT^ALM/COND autonomous messages. Values are Near End or Far End. This field is blank for non-tl1 alarms Filtering Data in the Alarm Browser In the Alarm Browser window, choose File > Filter (or click the Filter Data tool). The Filter dialog box opens. Specify the filter parameters described in the following table. After making your selections, click OK to run the filter. 9-6

7 Chapter 9 Where Can I Get Information on Affected Services and Customers? Table 9-3 s for the Alarm Browser Filter Dialog Box Tab Alarm Time (time zone) Source ID Module Name Affected Object Allows you to filter alarm data for a specified time period, ranging from the past hour to the past 6 months. Additionally, you can click the User Specified radio button to specify exact filter start and end times by date and hour. The time zone can be Greenwich Mean Time (GMT), a user-defined offset from GMT, or local time, depending on what is specified in the User Preferences dialog box. Use the calendar tool to choose the year, month, and day: Year Click the year combo box or the double arrow (<<, >>) at the bottom of the calendar. Month Click the month combo box or the single arrow (<, >) at the bottom of the calendar. Day Click the day number on the calendar. The current date is shown in blue. If you want to filter alarms and the time period is not important, click No Time Specified. Click From Now Onward to set the filter time to start immediately and continue until you change filter parameters. Allows you to move NEs back and forth between the list of available source IDs and selected source IDs and then run the alarm filter. If you have the appropriate user permissions, you can filter Prime Optical EMS alarms by selecting Prime Optical and adding it to the Selected Source ID list. If more than 100 NEs are selected, the Source ID tab dims and all devices are included in the filter criteria you specify. Use the scroll bars at the bottom and right side of the lists to display all options in the lists. Allows you to specify which module types you want to include in the alarm filter. The modules displayed depend on the NE selection in the Domain Explorer tree when the Alarm Browser is opened. Use the Add and Remove buttons to filter the display to specific modules. The Alarm Browser displays alarms for modules listed under Selected Module Name. Use the scroll bars at the bottom and right side of the lists to display all options in the lists. Allows you to specify which objects you want to include in the alarm filter. All objects are displayed regardless of the NE selected in the Domain Explorer tree when the Alarm Browser is opened. Use the Add and Remove buttons to filter the display to specific objects. The Alarm Browser displays alarms for objects listed under Selected Affected Object. To filter NE-specific EMS alarms, include Prime Optical in the Selected Affected Object list. Below the Available Affected Object list is a text field where you can enter characters to search quickly for available objects. The text field accepts an asterisk (*) as a wildcard character. Alarms that do not match the search criteria are not displayed. The text field below the Available Affected Object list allows you to select multiple objects and add them to the Selected Affected Object list. To do so, proceed as follows: 1. Filter the Available Affected Object list with a wildcard or a regular expression. 2. Choose Ctrl and select the required items from the Available Affected Object list. 3. Repeat steps 1 and 2, if required, to make additional selections. The selections you make are not visible; they are held in memory until you click the Add button. You must choose Ctrl before selecting objects from the Available Affected Object list. Objects selected are cleared from memory unless you press Ctrl before making your selection. 4. Click Add. The items you selected are now listed in the Selected Affected Object list. Use the scroll bars at the bottom and right side of the lists to display all options in the lists. 9-7

8 Where Can I Get Information on Affected Services and Customers? Chapter 9 Table 9-3 s for the Alarm Browser Filter Dialog Box (continued) Tab PS Physical Location ID NE Alarm Time (time zone) Allows you to filter alarm data based on perceived severity (Critical, Major, Minor, and Warning) and alarm status (Active and Cleared). You can filter on acknowledged alarms, unacknowledged alarms, or both. You can also filter service-affecting alarms, nonservice-affecting alarms, and/or alarms where the service-affecting status is not known. Allows you to filter alarm data based on the physical location of an NE or its components. To view the tab, an NE must be selected in the Domain Explorer tree. The filters that are available depend on the NE that is selected when the Alarm Browser is opened. For example, if you select a CTC-based NE, you can filter data by shelf, slot, and port. Allows you to filter alarm data based on a specific starting and ending alarm ID. Check the Disregard All Other Filter Criteria check box to base the filter on only the starting and ending alarm ID. Allows you to filter alarm data for a specified time period, ranging from the past hour to the past 6 months. Additionally, you can click the User Specified radio button to specify exact filter start and end times by date and hour. The time zone can be GMT, a user-defined offset from GMT, or local time, depending on what is specified in the User Preferences dialog box. If you want to filter alarms and the time period is not important, click No Time Specified. Click From Now Onward to set the filter time to start immediately and continue until you change filter parameters Adding Alarm s Use the Alarm dialog box to read any comments that have been entered for the selected alarm and to enter additional comments. In the Alarm Browser window, select an alarm and choose Fault > Show Alarm (or click the Show Alarm tool). The following table provides descriptions. Table 9-4 History s for the Alarm Dialog Box Provides space to type comments about the selected alarm. You can enter up to 1,900 characters in the field. To add your comments to the previous comments, click the Append radio button. To overwrite the previous comments, click Replace. To delete the comments, click Delete. You can enable and disable the ability to overwrite or delete alarm notes in the Control Panel > UI Properties pane. Comments that were entered by previous users. This field also shows the login name of the user who entered the note and the time when the note was entered Viewing the Alarm Log The Alarm Log contains alarms that have transitioned from the Alarm Browser. Cleared alarms are transitioned when you acknowledge them or when automatic acknowledgment has been enabled (in the Control Panel > UI Properties pane). In addition, the Alarm Log shows a history of cleared and 9-8

9 Chapter 9 Where Can I Get Information on Affected Services and Customers? acknowledged alarms and all transient conditions (also known as events or autonomous nonalarmed messages). Events are placed directly into the Alarm Log; they do not appear in the Alarm Browser. By default, the Alarm Log shows alarm and event information that occurred during the last 4 hours. To save a filter, check the Save Filter check box, and click OK in the Filter dialog box. Upon selecting a saved filter, the Filter tool changes to red. The Alarm Log supports only one saved filter per user. To delete a filter, choose File > Delete Saved Filter. When you delete a saved filter, the Filter tool reverts to blue, indicating that the filter is not saved. To view the Alarm Log, select a node in the Domain Explorer tree and choose Fault > Alarm Log (or click the Open Alarm Log tool). The following table provides descriptions. Table 9-5 s for the Alarm Log Window ID Alias ID Affected Object Module Name Physical Location Probable Cause Condition Perceived Severity Unique number that the system uses to identify a particular alarm or event. Alias name of the NE. Name of the object where the selected alarm or event occurred. For NE-specific alarms, the affected object field displays CTM. For the non-ne specific alarms: Maximum number of login attempts exceeded alarm The affected object field displays the user ID associated with the alarm. Prime Optical self-monitor alarm The affected object field displays the threshold parameter associated with the alarm. Name of the module where the selected alarm or event occurred. Physical location of the equipment where the selected alarm or event occurred, such as rack, subrack (shelf), slot, and port numbers. Probable cause of the selected alarm or event. Error message or condition name that is associated with the alarm or event. Severity of the alarm before it was cleared. Perceived Severity is listed as: Critical (CR) Major (MJ) Minor (MN) Warning (WR) Indeterminate (IN) The background color of the column indicates the alarm status, where: Green = Cleared alarms Purple = Indeterminate events Indeterminate events are transient events that do not have a severity indicated by the source NE. Indeterminate events do not have a cleared condition. 9-9

10 Where Can I Get Information on Affected Services and Customers? Chapter 9 Table 9-5 s for the Alarm Log Window (continued) Service Affecting Whether the alarm or event is service affecting. Values are: Yes if the alarm is service affecting No if the alarm is not service affecting N/A if no information is provided by the NE Time Stamp Date and time when the alarm or event occurred on the Prime Optical server. (time zone) Clear Time (time zone) Date and time when the alarm was cleared on the Prime Optical server. Duration Amount of time required to clear an alarm (Prime Optical clear time Prime Optical time) in dddd:hh:mm:ss format. NE Time Stamp Date and time when the alarm or event occurred on the NE. (time zone) NE Clear Time Date and time when the alarm or event was cleared on the NE. (time zone) Brief description of the selected alarm or event. If no description is entered, this field is blank. Acknowledged Username Acknowledged Time Source ID TL1 Direction TL1 Location Login name of the user who acknowledged the alarm or event. If the alarm acknowledgement is set to Automatic and you can manually acknowledge an alarm, the Acknowledged Username is not overwritten when the alarm clears. Date and time when the alarm or event was acknowledged. If the alarm acknowledgement is set to Automatic and you can manually acknowledge an alarm, the Acknowledged Time is not overwritten when the alarm clears. Any notes that were entered for the selected alarm or event. This field also shows the login name of the user who entered the note and the time stamp when the note was entered. Name of the NE or EMS where the selected alarm or event occurred. TL1 direction for RTRV-ALM-ALL and RTRV-COND-ALL TL1 commands and REPT^ALM/COND autonomous messages. Values are Receive or Transmit. This field is blank for non-tl1 alarms. TL1 location for RTRV-ALM-ALL and RTRV-COND-ALL TL1 commands and REPT^ALM/COND autonomous messages. Values are Near End or Far End. This field is blank for non-tl1 alarms Filtering Data in the Alarm Log By default, the Alarm Log shows alarm and event information that occurred during the last 4 hours. Use the drop-down menu to the right of the time-based Filter Data tool to filter event data for various time periods. In the Alarm Log window, choose File > Filter (or click the Filter Data tool). The Filter dialog box opens. 9-10

11 Chapter 9 Where Can I Get Information on Affected Services and Customers? Step 4 Specify the filter parameters described in the following table. After making your selections, click OK to run the filter. To save a filter: a. Open the Alarm Log Filter dialog box. b. Click the PS tab. c. Check the Save Filter check box. d. Click OK. In the Alarm Log window, the Filter tool changes to red, indicating that a saved filter is present. The Alarm Log supports only one saved filter per user. Step 5 To delete a saved filter, choose File > Delete Saved Filter in the Alarm Log window. At the following prompt, click Yes: The saved filter will be deleted. The current filter will remain applied to the table. Are you sure you want proceed? When you delete a saved filter, the Filter tool reverts to blue in the Alarm Log window. Table 9-6 Tab Time Stamp (time zone) Source ID Module Name s for the Alarm Log Filter Dialog Box Allows you to filter alarm and event data for a specified time period, ranging from the past hour to the past 6 months. Additionally, you can click the User Specified radio button to specify exact filter start and end times by date and hour. The time zone can be GMT, a user-defined offset from GMT, or local time, depending on what is specified in the User Preferences dialog box. Use the calendar tool to choose the year, month, and day: Year Click the year combo box or the double arrow (<<, >>) at the bottom of the calendar. Month Click the month combo box or the single arrow (<, >) at the bottom of the calendar. Day Click the day number on the calendar. The current date is shown in blue. If you want to filter alarms and events and the time period is not important, click No Time Specified. Click From Now Onward to set the filter time to start immediately and continue until you change filter parameters. Allows you to move NEs back and forth between the list of available source IDs and selected source IDs and then run the filter. If you have the appropriate user permission, you can filter Prime Optical EMS alarms and events by selecting Prime Optical and adding it to the Selected Source ID list. If more than 100 NEs are selected, the Source ID tab dims and all devices are included in the filter criteria you specify. Use the scroll bars at the bottom and right side of the lists to display all options in the lists. Allows you to specify which modules you want to include in the filter. The modules displayed depend on the NE selection in the Domain Explorer tree when the Alarm Log is opened. Use the Add and Remove buttons to filter the display to specific modules. The Alarm Log displays events for modules listed under Selected Module Name. Use the scroll bars at the bottom and right side of the lists to display all options in the lists. 9-11

12 Where Can I Get Information on Affected Services and Customers? Chapter 9 Table 9-6 Tab Affected Object PS s for the Alarm Log Filter Dialog Box (continued) Allows you to specify which objects you want to include in the filter. The objects displayed depend on the NE selection in the Domain Explorer tree when the Alarm Log is opened. Use the Add and Remove buttons to filter the display to specific objects. The Alarm Log displays events for entities listed under Selected Affected Object. To filter NE-specific EMS alarms, select Prime Optical and add it to the Selected Affected Object list. Below the Available Affected Object list is a text field where you can enter characters to search quickly for available objects. The text field accepts an asterisk (*) as a wildcard character. Alarms that do not match the search criteria are not displayed. Use the scroll bars at the bottom and right side of the lists to display all options in the lists. Allows you to filter data based on the perceived severity (PS) of the alarm or event. Additionally, you can filter service-affecting alarms and events, nonservice-affecting alarms and events, and/or alarms and events where the service-affecting status is not known. Follow these steps to save a filter: 1. Check the Save Filter check box, and click OK in the Filter dialog box. 2. The saved filter is added to the table. 3. When you choose File > Apply Saved Filter, the table populates with the attributes saved for that filter. An at symbol (@) in the Filter indicates that you are viewing a saved filter. Follow these steps to delete a filter: 1. Choose File > Delete Saved Filter (or click the Delete Saved Filter tool). The following message appears in the Delete Filter dialog box: The saved filter will be deleted. The current filter will remain applied to the table. Are you sure you want proceed? 2. Click Yes. 3. When you run two parallel Prime Optical client sessions, deleting a saved filter from one session does not reflect any changes on the other. The Apply and Delete buttons remain enabled in the second session. The following message appears when you click either of the buttons in the Filter dialog box of the second session: The saved filter no longer exists in the system. The current user might have deleted it in a different Prime Optical client session. Physical Location 4. Click OK. The Apply and Delete buttons are disabled. The Filter tool reverts to blue, indicating that the filter is not saved. The menu items Apply Saved Filter and Delete Saved Filter and the Delete Saved Filter tool are enabled only if there is a saved filter for that table. Allows you to filter data based on the physical location of an NE or its components. To view the tab, an NE must be selected in the Domain Explorer tree. The filters that are available depend on the NE selected. For example, if you select a CTC-based NE, you can filter data by shelf, slot, and port. 9-12

13 Chapter 9 Where Can I Get Information on Affected Services and Customers? Table 9-6 Tab ID NE Alarm Time (time zone) s for the Alarm Log Filter Dialog Box (continued) Allows you to filter data based on alarm or event ID. Enter a starting ID and an ending ID; then, run the filter to see only the alarms or events that occurred within the specified range of IDs. Check the Disregard All The Other Filter Criteria check box to ignore all other filter specifications. In addition, you can filter the view to only alarms, only events, or both alarms and events. Allows you to filter alarm data for a specified time period, ranging from the past hour to the past 6 months. Additionally, you can click the User Specified radio button to specify exact filter start and end times by date and hour. The time zone can be GMT, a user-defined offset from GMT, or local time, depending on what is specified in the User Preferences dialog box. If you want to filter alarms and the time period is not important, click No Time Specified. Click From Now Onward to set the filter time to start immediately and continue until you change filter parameters Exporting All Data in the Alarm Log or Alarm Browser You can export the entire contents of the Alarm Browser or Alarm Log to a text file. You can export all of the data in the Alarm Browser or Alarm Log, as long as the window is not in automatic refresh mode. It might take longer to open the Alarm Browser or Alarm Log with the export entire table feature enabled. The entire-table export writes the data to a user-specified text file and retains the user-selected table customizations. For example, if you customized the table to make a column invisible, that column does not appear in the exported file. Step 4 Complete the following substeps to enable the export entire table feature: a. In the Domain Explorer window, choose Edit > User Preferences. b. In the User Preferences dialog box, click the FM Preferences tab. c. Check the Enable Export of the Entire Table check box. d. Check the Save current settings check box. e. Click OK. In the Domain Explorer window, choose Fault > Alarm Browser or Alarm Log. In the Alarm Browser or Alarm Log window, choose File > Export. In the Export dialog box, click the Entire table (only if Auto Refresh is disabled) radio button. This option is disabled if the window is in Auto Refresh mode. Step 5 Step 6 In the Export Data to File field, specify a location for the exported file. Click Browse to change the file location. Click OK. A progress bar tracks the export progress. 9-13