Server/Client Upgrade Instructions. Product Name: Chain Host Release Version: 6.3.0

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1 Server/Client Upgrade Instructions Product Name: Chain Host Release Version:

2 Copyright 2013 McKesson Corporation and/or one of its subsidiaries. All Rights Reserved. This documentation is an unpublished work of McKesson Corporation and/or one of its subsidiaries, which may be used only in accordance with a license agreement with McKesson Corporation and/or one of its subsidiaries. Any unauthorized use, duplication, or disclosure is prohibited. McKesson Corporation and/or one of its subsidiaries assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation. Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recorded, or otherwise, without the prior written permission of McKesson Corporation and/or one of its subsidiaries. Any reference to company names in samples, procedures, or templates are for demonstration purposes only and are not intended to refer to any actual organization. Pharmaserv is a registered trademark of McKesson Corporation. Pharmacy Navigator and EnterpriseRx are trademarks of McKesson Corporation. ActiveX, Microsoft, Windows, Windows Vista, Windows XP, Windows 7, and Windows Server 2003 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners. Documentation Feedback Members of the Documentation Technologies Department at McKesson Pharmacy Systems strive to produce the highest quality product documentation for our customers. We welcome your feedback. If you have comments or suggestions regarding our product online Help or user documentation (upgrade instructions, release notes, etc.), please us mpsdoctech@mckesson.com and type doc tech in the subject line. Please include the following information with your feedback: Product and version number (e.g., Pharmaserv Version 6.3.0) Document name and page numbers Topic title (for online Help) Brief description of content error (for example, inaccurate instructions, more detail needed, grammatical error, inaccurate sample graphic, etc.) Thank you for taking the time for us to help improve our product. McKesson Pharmacy Systems Page 2 of 10

3 Table of Contents Server Upgrade Instructions... 4 Client Upgrade Instructions... 8 McKesson Pharmacy Systems Page 3 of 10

4 Server Upgrade Instructions We are pleased to provide you with the Chain Host Version upgrade for your server. Depending on your system configuration, this upgrade may take 30 to 60 minutes to complete and can be accomplished by following the steps outlined below. You must complete the SERVER upgrade before installing any CLIENT upgrades. The CLIENT upgrade instructions begin on page 7. REMINDER: The server automatically reboots upon completion of this upgrade. BEFORE YOU BEGIN 1. You must have Chain Host Version installed on the Host and Pharmaserv Version installed on all of your stores before performing this upgrade. The Chain Host Version upgrade will not continue if the Host is not at Version and if all of your stores are not at Pharmaserv Version If you have not received Chain Host Version and Pharmaserv Version 6.3.0, please contact McKesson Pharmacy Systems Chain Support at , ext All users must log off the Chain Host application. Do not access the application from any workstation during the upgrade process. 3. To ensure installation integrity, close all active applications, run Shut Down and reboot the system before installing this upgrade. 4. Make sure you are logged on as NTMANAGER before starting the upgrade. If not, please log off and then log on as NTMANAGER. 5. Complete a successful system backup. NOTE: DO NOT PROCEED WITHOUT A VALID SYSTEM BACKUP. IMPORTANT: If the upgrade does not complete successfully, a system backup is critical to restore your system data. You must have a valid system backup in order to preserve and/or restore your data. MPS cannot re-create lost data. If problems arise during the upgrade, do not manually abort the upgrade. Contact McKesson Pharmacy Systems Chain Support at , ext McKesson Pharmacy Systems Page 4 of 10

5 1. Insert the Chain Host Version Upgrade and Documentation CD-ROM into the appropriate drive of your SERVER system. A window displays with links to several options similar to the following: 2. Click the Install Application button. Several windows display similar to the following: McKesson Pharmacy Systems Page 5 of 10

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7 When the upgrade is complete, the following window displays: 3. Click OK. The server reboots automatically. 4. Remove the CD-ROM. 5. Once you have successfully completed the SERVER upgrade, you must continue with the Version upgrade on all Chain Host CLIENT workstations. McKesson Pharmacy Systems Page 7 of 10

8 Client Upgrade Instructions We are pleased to provide you with the Chain Host Version upgrade for your client system. This upgrade takes about 15 minutes to complete and can be accomplished by following the steps outlined below. Make sure the SERVER upgrade to Chain Host has been completed before starting the CLIENT upgrade. REMINDER: The system automatically reboots when the upgrade is complete. BEFORE YOU BEGIN 1. Make sure you are logged on as NTMANAGER before starting the upgrade. If not, please log off and then log on as NTMANAGER. 2. To ensure installation integrity, close all active applications. 3. Log off of all Chain Host applications and do not access any applications from the server or any workstation during the upgrade process. If problems arise during the upgrade, do not manually abort the upgrade. Contact McKesson Pharmacy Systems Chain Support at , ext McKesson Pharmacy Systems Page 8 of 10

9 1. Insert the Chain Host Version Upgrade and Documentation CD-ROM into the appropriate drive of your CLIENT system. A window displays with links to several options similar to the following: 2. Click the Install Application button. The following windows display: McKesson Pharmacy Systems Page 9 of 10

10 The installation continues until a window displays similar to the following: 3. Click OK. The system reboots automatically. 4. Repeat the CLIENT upgrade process for each of your client systems. 5. Remove the CD-ROM. Store the CD-ROM in a safe place. 6. Contact McKesson Pharmacy Systems Chain Support at , ext to report your installation is complete. McKesson Pharmacy Systems Page 10 of 10