NAVARRO COLLEGE KEY PERFORMANCE INDICATORS STRATEGIC PLAN. Key Performance Indicators: Student Headcount and Student Contact Hours

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1 NAVARRO COLLEGE KEY PERFORMANCE INDICATORS STRATEGIC PLAN Goal 1: Increase student enrollment. Key Performance Indicators: Student Headcount and Student Contact Hours Goal 1. Increase student enrollment. KPI 1a: Student Headcount Fall 2010 Fall 2011 Fall 2012 Fall 2013 Fall ,120 10,166 10,674 10,433 11,070 10,098 10,300 10,257 10,154 9,999 KPI 1b: Student Contact Hours KPI Standards: 2,159,379 2,193,180 2,302,839 2,225,338 2,358,858 2,165,992 KPI is within 1% or above reaching or exceeding the Benchmark. KPI is within the 1% - 5% reaching the Benchmark. KPI is over 5% below reaching the Benchmark. 2,200,132 2,120,400 2,120,400 2,016,736 1

2 Goal 2: Promote student success. Key Performance Indicators: Persistence, Retention, Successful Course Completion, Graduation and Persistence Rate for Students Requiring Developmental Education, Graduation, and Transfer Rates Goal 2. Promote student success Fall 2010 Fall 2011 Fall 2012 Fall 2013 KPI 2a: Persistence KPI 2b: Student Retention Rate KPI 2c: Successful Course Completion Rate 53.60% 52.70% 85.90% 85.90% 51.70% 51.30% 85.90% 86.40% 48.60% 48.60% 86.15% 87.10% 48.10% 45.80% 86.75% 88.20% KPI 2d: Students Requiring Developmental Education Who Graduated or Persisted after 3-years KPI 2e: Graduation Rate (after 3-years) 68.70% 68.70% 40.70% 39.70% 68.70% 68.90% 33.60% 39.20% 68.80% 69.20% 37.00% 30.70% 69.05% 69.10% 32.90% 30.90% KPI 2f: Graduates Employed or Enrolled in a Four Year Institution by the Following Fall KPI 2g: Transfer Rate with more than 30 SCH (after 1-year) KPI 2h: Transfer Rate with more than 30 SCH (after 2-years) 12.40% 18.30% 85.60% 83.30% 18.50% 19.40% 19.10% 20.00% 13.50% 20.00% 82.40% 80.00% 18.10% 18.30% 18.50% 19.40% 13.80% 17.30% 81.30% 81.50% 19.30% 21.50% 18.10% 18.30% 14.00% 18.80% 81.60% 83.70% 19.50% 19.10% 19.30% 21.50% 2

3 Goal 3: Expand the resources to meet the needs of a quality learning environment. Key Performance Indicators: Foundation s Contribution, Number of Grants, Total Amount of Grants, Total Amount of Auxiliary Services Revenue, and Percent of Auxiliary Services Revenue out of Total Revenue. Goal 3. Expand the resources to meet the needs of a quality learning environment. KPI 3a: Foundation s Contribution to the College KPI 3b: Number of Grants Received KPI 3c: Total Dollar Amount of Grants Received KPI 3d: Amount of Auxiliary Services Revenue KPI 3e: Percent of Auxiliary Service Revenue Out of Total Revenue $232, $275, $2,578, $2,631, $10,082, $11,880, % 16.49% $275, $260, $2,631, $2,942, $11,880, $12,088, % 16.81% $260, $284, $2,942, $2,119, $12,088, $11,504, % 15.96% $284, $347, $2,119, $2,547, $11,504, $11,825, % 16.70% 3

4 Goal 4: Improve and sustain the quality of education programs. Key Performance Indicators: Retention Rate, Successful Course Completion Rate, Student Learning Outcome Rate, and Annual Licensure Rate. Goal 4: Improve and sustain the quality of education programs. KPI 4a: Overall Retention Rate KPI 4b: Overall Successful Course Completion Rate KPI 4c: Student Learning Outcome Rate KPI Standards: KPI 4d: Annual Licensure Rate Fall 2010 Fall 2011 Fall 2012 Fall % 85.90% 68.70% 68.70% 73.06% 73.06% 84.60% 84.10% 85.90% 86.40% 68.70% 68.90% 73.06% 75.11% 84.35% 89.25% KPI is within 1% or above reaching or exceeding the Benchmark. KPI is within the 1% - 5% reaching the Benchmark. KPI is over 5% below reaching the Benchmark % 87.10% 68.80% 69.20% 74.09% 76.41% 86.68% 87.57% 86.75% 88.20% 69.05% 69.10% 75.76% 74.37% 88.41% 87.90% 4

5 Goal 5. Provide comprehensive staff and professional development focused on enhancing the relationship between students and the college. Key Performance Indicators: Professional Development Funds and Employees Participating in Professional Development Opportunities Goal 5. Provide comprehensive staff and professional development focused on enhancing the relationship between students and the college. KPI 5a: Professional Development Funds $40, $37, $37, $31, $31, $28, $29, $38, KPI 5b: Employees Participating in Professional Development Opportunities

6 Goal 6. Improve and sustain the institution s technology support and infrastructure. Key Performance Indicators: Adequate and Accessible Computer Labs, Up-to-date Equipment in the Lab Facilities, and Appropriate Technology. Goal 6. Improve and sustain the institution s technology support and infrastructure KPI Standards: KPI 6a: Noel-Levitz Student Satisfaction Inventory Results: Computer labs are adequate and accessible. KPI 6b: Noel-Levitz Student Satisfaction Inventory Results: The equipment in the lab facilities is kept up to date. KPI is within 1% or above reaching or exceeding the Benchmark. KPI is within the 1% - 5% reaching the Benchmark. KPI is over 5% below reaching the Benchmark. < < < < Goal 6. Improve and sustain the institution s technology support and infrastructure KPI Standards: KPI 6c: Reaffirmation Survey Results: Technology is appropriate for meeting the objectives of programs. KPI is within 1% or above reaching or exceeding the Benchmark. KPI is within the 1% - 5% reaching the Benchmark. KPI is over 5% below reaching the Benchmark. - N/A 54.00% 54.00% 40.00% 6

7 Goal 7. Create an elearning campus. Key Performance Indicators: Internet Student Headcount, Internet Successful Course Completion, Persistence Rate, and GPA Comparison Goal 7. Create an elearning campus. Fall 2010 Fall 2011 Fall 2012 Fall 2013 KPI 7a: Student Headcount KPI 7b: Internet Successful Course Completion KPI Standards: KPI 7c: Persistence Rate KPI 7d: GPA Comparison 3,194 3, % 57.60% 56.80% 47.00% ,610 3, % 55.50% 51.90% 43.00% KPI is within 1% or above reaching or exceeding the Benchmark. KPI is within the 1% - 5% reaching the Benchmark. KPI is over 5% below reaching the Benchmark. 4,337 3, % 56.60% 45.00% 35.00% ,786 3, % 55.40% 39.00% 29.30%

8 Goal 1. Increase student enrollment Dashboard Definitions Key Performance Indicator (KPI 1a): Student Headcount Definition: Number of students enrolled at Navarro College based on unduplicated headcount for the fall semester Board-identified annual enrollment goals Source: Texas Higher Education Coordinating Board (THECB) and Navarro College Admissions and Records Office Key Performance Indicator (KPI 1b): Student Contact Hours Definition: Number of students enrolled at Navarro College based on contact hours for the fall semester Board-identified annual enrollment goals Source: Texas Higher Education Coordinating Board (THECB) and Navarro College Office of Access and Accountability Goal 2. Promote student success. Key Performance Indicator (KPI 2a): Persistence Definition: First-time credential-seeking students enrolled in at least 12 SCH in a fall semester, who are enrolled the following fall or the second fall Peer Group Average as defined by the Texas Higher Education Coordinating Board (Amarillo College, Blinn College, Central Texas College, Del Mar College, Laredo Community College, North Central Texas College, South Plains College, and Tyler Junior College) Source: Texas Higher Education Coordinating Board (THECB) Key Performance Indicator (KPI 2b): Student Retention Rate Definition: First-time credential-seeking students enrolled in at least 12 SCH in a fall semester, who are are still enrolled at the end of the semester. Average of last two retention rates 8

9 Key Performance Indicator (KPI 2c): Successful Course Completion Rate Definition: First-time credential-seeking students enrolled in at least 12 SCH in a fall semester, who have completed the semester with a C or better. Average of last two successful course completion rates Key Performance Indicator (KPI 2d): Students requiring developmental education who graduated or persisted after 3-years. Definition: Of the first-time summer/fall entering (non-flex entry), full-time, degree seeking undergraduates who took and failed any part of the initial TSI test (math, reading, writing) and who were not TSI exempted, the percentage who have graduated from the same or another Texas public or independent institution or are still enrolled at the same institution or another Texas public or independent institution after three academic years. Peer Group Average as defined by the Texas Higher Education Coordinating Board (Amarillo College, Blinn College, Central Texas College, Del Mar College, Laredo Community College, North Central Texas College, South Plains College, and Tyler Junior College) Source: Texas Higher Education Coordinating Board (THECB) Key Performance Indicator (KPI 2e): Graduation Rate (after 3-years) Definition: First-time, full-time, credential-seeking undergraduates by gender and ethnicity. Prior to fall 2000, the credential-seeking students were determined by matching to the CBM002 where the educational objective field did not equal 1 (non-degree). Beginning in fall 2000, credential-seeking students are those with a code of 1-earn an associate s degree, 2-earn a certificate, 3-earn credits for transfer or 6-did not respond to the student intent field on the CBM001. Those coded as 4-job skills or 5-personal enrichment are not included. Students who receive a one- or two-year certificate, an associate s degree or a bachelor s degree are reported. Peer Group Average as defined by the Texas Higher Education Coordinating Board (Amarillo College, Blinn College, Central Texas College, Del Mar College, Laredo Community College, North Central Texas College, South Plains College, and Tyler Junior College) Source: Texas Higher Education Coordinating Board (THECB) Key Performance Indicator (KPI 2f): Graduates Employed or Enrolled in a four year Institution by the following fall Definition: Percent of academic and technical graduates employed or in military service in the fourth quarter of the calendar year in which the program (fiscal) year ends and/or enrolled in a 9

10 Texas senior (four-year) institution in the following fall after the school year in which the program year ends. Peer Group Average as defined by the Texas Higher Education Coordinating Board (Amarillo College, Blinn College, Central Texas College, Del Mar College, Laredo Community College, North Central Texas College, South Plains College, and Tyler Junior College) Source: Texas Higher Education Coordinating Board (THECB) Key Performance Indicator (KPI 2g): Transfer Rate with more than 30 SCH (after 1-year) Key Performance Indicator (KPI 2h): Transfer Rate with more than 30 SCH (after 2-year) Definition: Students entering college for the first time at a two-year institution, who are not concurrently enrolled at a 4-year institution, are tracked until they transfer to a four-year institution for the first time, or until they complete an award at the two-year institution. The hours shown are attempted hours, not necessarily completed hours, taken at the same institution where the student first enrolled. Only college-level hours are included in the counts; developmental education hours are not included. Students with invalid SSNs are not included. More detailed data are shown in the Annual Data Profile system by full-time and part-time status and for academic and technical students. Peer Group Average as defined by the Texas Higher Education Coordinating Board (Amarillo College, Blinn College, Central Texas College, Del Mar College, Laredo Community College, North Central Texas College, South Plains College, and Tyler Junior College) Source: Texas Higher Education Coordinating Board (THECB) Goal 3. Expand the resources to meet the needs of a quality learning environment. Key Performance Indicator (KPI 3a): Foundation s Contribution to the College Definition: The amount of funds the Foundation has contributed to the College in a fiscal year Prior year amount of contribution from the Foundation Source: Navarro College Office of Finance and Administration Key Performance Indicator (KPI 3b): Number of Grants received Definition: The number of grants received in a fiscal year Prior year number of grants received Source: Navarro College Office of Finance and Administration Key Performance Indicator (KPI 3c): Total dollar amount of Grants received Definition: Total amount of grants received in a fiscal year 10

11 Prior year total amount of grants received Source: Navarro College Office of Finance and Administration Key Performance Indicator (KPI 3d): Amount of Auxiliary Services Revenue Definition: Total amount of revenue from Auxiliary Services received in a fiscal year Prior year total amount of revenue from Auxiliary Services Source: Navarro College Office of Finance and Administration Key Performance Indicator (KPI 3e): Percent of Auxiliary Services Revenue out of Total Revenue Definition: The percent of Auxiliary Services out of Total Revenue Prior year percentage of Auxiliary Services out of Total Revenue Source: Navarro College Office of Finance and Administration Goal 4. Improve and sustain the quality of educational programs. Key Performance Indicator (KPI 4a): Student Retention Rate Definition: First-time credential-seeking students enrolled in at least 12 SCH in a fall semester, who are still enrolled at the end of the semester. Average of last two retention rates Key Performance Indicator (KPI 4b): Successful Course Completion Rate Definition: First-time credential-seeking students enrolled in at least 12 SCH in a fall semester, who completed the semester with a C or better. Average of last two successful course completion rates Key Performance Indicator (KPI 4c): Student Learning Outcome Rate Definition: The percentage of students that met student learning outcomes. Prior year student learning outcome rate Source: Navarro College Office of Institutional Effectiveness Key Performance Indicator (KPI 4d): Annual Licensure Rate 11

12 Definition: The Annual Licensure Report provides licensure and certification examination results for approved technical associate degree and certificate programs leading to professions requiring licensure or certification. Statewide Licensure Rate Source: Texas Higher Education Coordinating Board (THECB) Goal 5. Provide comprehensive staff and professional development focused on enhancing the relationship between students and the college. Key Performance Indicator (KPI 5a): Professional Development Funds Definition: The amount of funds allotted to Professional Development Prior year amount of Professional Development funds Source: Navarro College Office of Finance and Administration Key Performance Indicator (KPI 5b): Number of Employees Participating in Professional Development Opportunities Definition: The number of employees participating in professional development opportunities per year Prior year number of employees participating in professional development opportunities Source: Navarro College Office of Finance and Administration Goal 6. Improve and sustain the institution s technology support and infrastructure. Key Performance Indicator (KPI 6a): Computer Labs Definition: The Performance Gap from the Noel-Levitz Student Satisfaction Inventory (SSI): Computer Labs are adequate and accessible. A performance gap is simply the importance score minus the satisfaction score. The larger the performance gap, the greater the discrepancy between what students expect and their level of satisfaction with the current situation. The smaller the performance gap, the better the institution is doing at meeting student expectations. A performance gap less than the National Community Colleges. Source: Noel-Levitz Student Satisfaction Inventory (SSI) Key Performance Indicator (KPI 6b): Equipment in Lab Facilities Definition: The Performance Gap from the Noel-Levitz Student Satisfaction Inventory (SSI): The equipment in the lab facilities is kept up to date. A performance gap is simply the importance 12

13 score minus the satisfaction score. The larger the performance gap, the greater the discrepancy between what students expect and their level of satisfaction with the current situation. The smaller the performance gap, the better the institution is doing at meeting student expectations. A performance gap less than the National Community Colleges. Source: Noel-Levitz Student Satisfaction Inventory (SSI) Key Performance Indicator (KPI 6c): Appropriate Technology Definition: The percentage of administration, faculty and staff that agree or strongly agree that Technology is appropriate for meeting the objectives of programs. Prior Survey Results Goal 7. Create an elearning campus. Key Performance Indicator (KPI 7a): Student Headcount Definition: Number of online students enrolled at Navarro College based on unduplicated headcount for the fall semester Board-identified annual enrollment goals for online students Key Performance Indicator (KPI 7b): Successful Course Completion Definition: Online students enrolled in a fall semester and completed the same semester with a grade C or better Average of last two successful course completion rates Key Performance Indicator (KPI 7c): Persistence Rate Definition: First-time credential-seeking internet students enrolled in at least 12 SCH in a fall semester, who are enrolled the following fall or the second fall Average of last two persistence rates Key Performance Indicator (KPI 7c): GPA Comparison Definition: Overall grade point average of internet students in a fall semester 13

14 Average of last two overall grade point averages 14