Product Support Notice

Transcription

1 PSN # PSN001938u Product Support Notice 2010 Avaya Inc. Rights Reserved. Original publication date: 4-Aug-10. This is Issue 5, publish date: 27- Severity/risk level High Urgency Immediately Aug-10. Name of problem Introduce US Robotics modem and specify supported modems for Communication Manager and SIP Enablement Services Products affected Communication Manager (CM), Releases 4.0.3, 4.0.4, 4.0.5, 5.0, 5.1.x and 5.2.x SIP Enablement Services (SES), Releases 4.0.x, 5.0, 5.1.x and 5.2.x Servers: S8300, S8400, S8500, S8510, S8700, S8710, S8720, S8730, and S8800 Problem description The S8xx0 Servers use a modem for remote access and alarming. Starting in August 2009 Avaya began shipping the US Robotics USR5637-OEM modem (cc ) with new sales of CM5.2 and SES 5.2. Over time Avaya has shipped three different modems with S8xx0 Serves running CM and SES, and this PSN specifies which modems are supported in the various releases of these products along with the required software and firmware versions. Failure to update the software and firmware per this PSN could result in an inoperable modem. Note that modems are also used with Avaya H.248 Branch Gateways (G250, G350, G430 and G450) in the Standard Local Survivability (SLS) mode where no S8300 server is installed. See PSN 2475U for modems supported with SLS Branch Gateways. Resolution Modem Availability In August 2009, the US Robotics USR5637-OEM modem (cc ) began shipping with new sales of CM 5.2 and greater and SES 5.2 and greater. Two MultiTech modem models are also supported by CM and SES. These three modems are detailed in Table 1 below. In this PSN, the Old MultiTech refers to the modem that was used by CM, SES and their Servers prior to August 2008 and is now discontinued. The New MultiTech is the modem that started shipping in August 2008, and the USR Modem is the US Robotics modem that began shipping in August Table 1. Supported Modems Terminology Comcode Comcode Description Manufacturer s Product Name Old MultiTech USB MODEM V.92 56K RHS MT5634 USB (discontinued) New MultiTech USB MODEM MT9234ZBA V.92 56K RHS MT9234ZBA-USB USR Modem USB MODEM USR5637-OEM 56K ROHS 6 USR5637-OEM System Requirements The minimum required software and firmware releases for each modem are shown in Table 2. Note that all modems are forward but not backward compatible. In other words if a server using an older supported modem can be upgraded to a later CM or SES release then the modem is still supported with the server and the later release. This also means that an older supported modem can usually be configured on a newer server running a later release of CM or SES as long as a modem is a supported option for system access and alarming. One exception to this rule is S8800 which ONLY supports the USR Modem ( ) when running CM or SES Note also that modems are not supported with CM 6.0 and greater even though S8300D, S8510 and S8800 servers can be upgraded to CM 6.0. The Old MultiTech and New MultiTech modems will continue to be used for older releases of CM and SES. Avaya is holding stock of both MultiTech modems as maintenance spares for these releases, and the repair strategy is to replace like for like modems in the field.

2 The definition of each column in Table 2 is as follows: Modem modem type from Table 1. Minimum Supported Software Releases and Service Pack (if required) The minimum CM and SES releases and service pack (if required) that support the given modem. Since the modems are forward compatible all releases subsequent to the minimum releases also support the given modem. Minimum Required MPC/SAMP FW for S8400/S85xx servers The MPC or SAMP maintenance board is the interface between the server and the modem for S8400 and S8500 Series Servers. The S8400 uses MPC firmware (FW) while the S8500 Series Servers use SAMP FW. The minimum MPC/SAMP FW required for each CM or SES release is specified at if not included in Table 2. Note that the R2.2.3 and greater MPC/SAMP FW versions used in recent releases are backward compatible with all supported modems. See the section below for more information on MPC/SAMP FW. Supported Servers Generally, all servers supported by a particular release support the indicated modem with the exception of CM 5.0. In addition, the S8800 server ONLY supports the USR Modem ( ) when running CM 5.2.1, or SES Table 2. System Requirements Modem Minimum Supported Software Releases and Service Pack (if required) Communication Manager 1.1 (aka: MultiVantage 1.1) Old MultiTech SIP Enablement Services 2.0 (aka: Converged Communications Server 2.0) Communication Manager Service Pack #1 Communication Manager 5.0 Service Pack #3 New MultiTech USR Modem Minimum Software Load or Service Pack number R011x Minimum Required MPC/SAMP FW for S8400/S85xx servers See See Supported Servers (PCN 1627P) R2.2.3 or greater R2.2.3 or greater S8400 and S8500 (PCN 1605P) only Communication Manager 5.1 R015x R2.2.3 or greater (PCN 1597B) SIP Enablement Services 4.0 SES SP3 R2.2.3 Service Pack #3 (PCN 1646P) SIP Enablement Services 5.0 SES SP4a R2.2.3 Service Pack #4a (PCN 1647P) SIP Enablement Services 5.1 SES f R2.2.3 Communication Manager 5.2 R015x R2.2.3 or greater (PCN 1597B) SIP Enablement Services 5.2 SES b R2.2.3 or greater MPC / SAMP Firmware For CM the SAMP and MPC firmware can be downloaded from. The firmware is located in the Download Center under the appropriate Server downloads, and CM Release downloads. For SES, the SAMP firmware is available for each of the supported releases as follows. SES 4.0 The SAMP FW is available as part of SES 4.0 Service Pack 3 and can be downloaded from SES 5.0 The SAMP FW is available as part of SES 5.0 Service Pack 4a and can be downloaded from SES 5.1 The SAMP FW is available as part of the Launch Release of SES 5.1, and SES 5.2 The SAMP FW is available as part of the Launch Release of SES 5.2 and SAMP FW is equivalent to SAMP FW with the addtion of a minor bug fix. To determine the version of firmware running on a SAMP or MPC, and for information on updating the firmware if necessary, refer to document , Using the Avaya Server Availability Management Processor (SAMP) Avaya Inc. Rights Reserved. Page 2

3 For additional information on SAMP / MPC firmware for CM see PSN For additional information on SAMP firmware for SES see PSN Communication Manager and SIP Enablement Services Software Failure to apply the required CM and SES service packs, as described in the System Requirements section could result in an inoperable modem. The latest service packs and their release notes can be found at. The software is located in the Download Center under the appropriate CM and SES Release downloads. MultiTech and US Robotics Modem Firmware appropriate MultiTech and US Robotics modem firmware will be installed before shipping to customers. Distinguishing Modem Types The easiest way to distinguish the New MultiTech from the Old MultiTech is to look on the bottom of the modem for the Model numbers given in Table 1. Additionally, the faceplate for the New MultiTech modem says MultiModem ZBA V2, whereas the Old MultiTech modem says MultiModem USB. ZBA Old MultiTech V2 New MultiTech 2010 Avaya Inc. Rights Reserved. Page 3

4 The USR modem appearance is completely different from the MultiTech modems: The version of the USR modem for Avaya products can be distinguished by the following attributes as pictured below: 1. Avaya Comcode label on box 2. OEM in part number and model number 3. Serial number will have a V Avaya Comcode label on box Part Number includes OEM Serial number with V Model number on modem includes OEM Serial number on modem with V 2010 Avaya Inc. Rights Reserved. Page 4

5 Modem Setup and Operation three supported modem are connected to the server and administered in the same way. Workaround or alternative remediation Remarks CM Release Notes Identifier: , , , , Keywords: SAMP, Modem, remote access, alarming, MPC Patch Notes The information in this section concerns the patch, if any, recommended in the Resolution above. Backup before applying the patch Download Patch install instructions Verification Failure Patch uninstall instructions Service-interrupting? No Security Notes The information in this section concerns the security risk, if any, represented by the topic of this PSN. Security risks Avaya Security Vulnerability Classification Not Susceptible Mitigation For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified. Avaya Support Contact Telephone U.S. Remote Technical Services Enterprise U.S. Remote Technical Services Small Medium Enterprise U.S. Remote Technical Services BusinessPartners for Enterprise Product BusinessPartners for Small Medium Product Please contact your distributor. Canada Caribbean and Latin America Europe, Middle East, and Africa Asia Pacific Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS. AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO AS AVAYA ), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION 2010 Avaya Inc. Rights Reserved. Page 5

6 WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA. trademarks identified by or TM are registered trademarks or trademarks, respectively, of Avaya Inc. other trademarks are the property of their respective owners Avaya Inc. Rights Reserved. Page 6