SERVICE LEVEL AGREEMENT. Open Source Support Desk B.V. Hargray, Inc.

Size: px
Start display at page:

Download "SERVICE LEVEL AGREEMENT. Open Source Support Desk B.V. Hargray, Inc."

Transcription

1 SERVICE LEVEL AGREEMENT between Open Source Support Desk B.V. and Hargray, Inc. Copyright 2011 by Open Source Support Desk B.V. All rights reserved. This document is protected by copyright. No part of this document may be reproduced in any form by any means without prior written authorization of Open Source Support Desk B.V. and its licensors, if any. Page 1 of 9

2 1. Purpose of this document This document defines the terms and conditions of the Service Level Agreement for maintenance services and optional End User Support for Joomla, WordPress and/or Drupal Content Management System(s) (the Agreement ) between Open Source Support Desk B.V. ( OSSD ) and Hargray, Inc. (the Client ). Contract Number Domains covered Application Number of Applications per SLA Number of Technical Contacts per SLA Description Service Level Agreement Support Channels Support Hours Purchased Software Licenses Remote Access Services Payment Method Contract Period Termination Support Hours Update Release Schedule Initial Response Time Critical Updates Plugin or Module SLA Any domain owned or operated by the Client A single installation of a Joomla, WordPress or Drupal Content Management System ( CMS ), including up to fifty (50) Plugins or Modules per installation. One (1) Three (3) Technical Contacts per SLA included To provide software maintenance services and support services (optional) for CMS s and installed Plugins or Modules. On-site support is not included. Enterprise Service Level Web: https://www.opensourcesupportdesk.com/online-helpdesk; or - Outbound phone support Not applicable, optional If applicable: Cost of license billed within 30 days If applicable: Cost of license, billed within 30 days Recurring Fees: Yearly payment in advance per: - Credit Card (via PayPal, PayPal account not required) One-off Fees: Monthly payment, 14 days payment term: - Credit Card (via PayPal, PayPal account not required) Twelve (12) months; automatic renewal for twelve (12) months At the end of the (contracting) year, one (1) calendar month prior written notice 9 am 8pm CST, Monday to Friday, excluding OSSD s regularly scheduled public holidays Enterprise Service Level: Weekly Releases Enterprise Service Level: 24 Hours Installed software other than the core CMS (e.g. Component, Module, Plugin, Template or custom code) Page 2 of 9

3 2. Maintenance Services 2.1 What is covered under this Agreement This Agreement covers technical software maintenance for CMS powered web sites on a proactive and regular basis. Subject to the terms and conditions set forth herein the contracted service allocated in this Agreement typically covers the following areas: Core Updates. Technical maintenance/periodical installation of new versions and patches of the core CMS in use, upon release by the respective open source community(ies), including testing. Plugin or Module Updates. Technical maintenance/periodical installation of new versions and patches of Plugins or Modules in use, upon release by the respective provider(s), including testing. This does not include solving browser compatibility issues or any other HTML or CSS validation issue. Browser compatibility and/or HTML or CSS validation issues (existing or new) can be handled upon request as part of a Support Contract (optional). Optional Daily Database Backups. Daily backups to Amazon S3, including restore from backup upon request. The SLA for the backup storage itself is set by Amazon s terms. SecureLive. Patented live web site hack protection service which monitors websites 24/7 (included for Professional and Enterprise SLA only). 24/7 Performance Monitoring. Global web site monitor with a 5-minute check interval from over 60 locations (included for Enterprise SLA only). OSSD will notify Technical Contacts by and sms with alerts when the site is down for more than five (5) minutes from two (2) locations. 2.2 Maintenance Policy 1. Update is defined as keeping the CMS and/or its Plugins or Modules up-to-date by installing the latest version and patches, as released by the respective initial software provider (e.g. original lead developer), in accordance with the Release Schedule as defined in the SLA. It is not intended for either development work or migrations. 2. Critical Updates are those Updates that are qualified as required due to a critical security vulnerability. 3. Updates for a CMS or it s Plugins or Modules will be executed proactively, without having the Client to submit a Ticket. 4. All Updates will be evaluated and tested first by OSSD. Major Updates may need the prior written consent of the Client before taken into production. 5. In order to minimize or prevent any downtime, OSSD will stage tested Updates to production in low traffic hours (i.e. Sunday night). 6. OSSD reserves the right to subcontract any or all of the work to be performed under this Agreement, and retains responsibility for the work subcontracted. 7. OSSD assumes no liability whatsoever for proposed resolutions or fixes. 8. This Agreement expires one (1) year from the Starting Date and will be renewed automatically for successive renewal terms of one (1) year, unless terminated at the end of the (renewed) contracting year with one (1) month prior written notice. 9. OSSD reserves the right to distinguish between Updates and new developments or migrations. New developments or migrations will be completed under a different timeframe and may incur additional charges. 10. Maintenance services will be provided to the Client s Technical Contact. 11. The Client will, in addition to all amounts payable under this Agreement, pay all applicable sales and other taxes, federal, state, or otherwise, however designated, which are levied or imposed by reason of the transactions set forth in this Agreement, excluding only taxes based on OSSD s income. 12. The web site may be using third party services (analytics, web site trackers, news feeds, etc.). OSSD has no control over what third party sites do and takes no responsibility for loss of information due to actions of these sites. 13. The web site is using open source software and might be using encrypted software (mainly Plugins or Modules). OSSD has no control over such software and its development and takes no responsibility for any loss of information or any other issue or problems due to this software. 14. The General Terms and Conditions of FENIT ( terms ), filed at the Office of the Clerk of the District Court in The Hague, The Netherlands, on 3 rd June 2003, under number 60/2003. In case of any discrepancy this Agreement latter will prevail. Page 3 of 9

4 15. OSSD represents and warrants that the services provided herein will (i) be delivered by competent personnel in a professional and workmanlike manner, according to prevailing industry standards; (ii) materially conform with the specifications set forth in this Agreement. 16. OSSD may require a Plugin or Module to be upgraded to a later or more stable release in order to comply to the Release Schedule. OSSD may require the substitution of a Plugin or Module for one or more similar suitable Plugins or Modules for this purpose. Substitutions may be recommended by OSSD but are made at the sole discretion of the Client. The Client customizations to CMS core files may limit OSSD's ability to comply to the Release Schedule. OSSD may recommend or require such modifications be removed in favor of alternate solutions using standard core and contributed Plugins or Modules, or by using other standard, published core patches. 2.3 Release Schedule The release schedule for Updates will vary depending on the subscription purchased. Basic SLA Professional SLA Enterprise SLA Release Schedule of Updates Initial Response Time Critical Updates Starting Dates SLA Quarterly Monthly Weekly 72 Hours 48 Hours 24 Hours Date of confirmation by PayPal for the initial payment of the SLA subscription fee. Page 4 of 9

5 3. Support Services (Optional) 3.1 What is covered under this Agreement OSSD will provide Technical Contacts 24/7 access to professional support for any CMS related support request or issue ( End User Support ), next to proactive and continuous maintenance services. Diagnosis and repair support services entitles the Client to engage OSSD's Support Team in the diagnosis and repair of CMS functionality issues during the assembly or operation of a CMS powered web site. Diagnosis and repair support includes resolving issues with any core, contributed or custom Plugin or Module; with installation, configuration and usage tasks; with Plugins or Modules or themes not interacting as expected; and with the web site not operating as expected within it's environment. Diagnosis and repair may not be possible with certain integrations or custom Plugins or Modules. The Client will be able to choose per SLA if End User Support will be part of the SLA and decide upon the number of hours per month covered in the End User Support. OSSD will assign any Ticket submitted by a Technical Contact based on Initial Response Times set in the SLA for support services. 3.2 End User Support Policy OSSD will provide additional End User Support for any CMS related support request or issue submitted by the Technical Contact of the Client in the event the SLA covers additional Support Services. 1. Ticket is defined as any support request by a Technical Contact of the Client through either OSSD s Online Helpdesk or by to Tickets will be completed in accordance with the Service Level and priority of request. 2. Time is based on actual time involved in completing the Tickets submitted (time-and-material based), including time spent evaluating and diagnosing the problem. Support is charged per use at a minimum of fifteen (15) minutes, and additional fifteen (15) minute increments thereafter, at the sole discretion of OSSD. 3. When a single Ticket is expected to use over eight (8) hours, or has used eight hours, OSSD will notify the Client for approval to proceed or continue. The Client gives unconditional permission to OSSD to use up to eight (8) hours for any given case without prior approval. 4. Client chooses a minimum Hours Purchased per Month upon sign up. 5. The Hours Purchased do not carry hours from one month to the next. These hours are reserved for the Client s usage during the month, should the Client need them. 6. There is no discount or refund if no Tickets are submitted during a monthly support cycle. OSSD reserves the Client s time whether it is used or not. 7. OSSD guarantees the Initial Response Times for End User Support per SLA below, however due to the nature of Tickets, OSSD cannot guarantee a time to resolution. INITIAL RESPONSE TIMES Enterprise SLA Priority 1. Critical 1 Hour, 24/7 Priority 2. High Priority 3. Medium Ticket Priority 4. Low 4 Business Hours 1 Business Day 1 Business Day 8. In case OSSD does not meet the Initial Response Time on any Priority 1 Critical Ticket, Client will be entitled to a full month s credit of the SLA Support Service Fee upon request. Page 5 of 9

6 9. OSSD may require a Plugin or Module to be upgraded to a later or more stable release before continuing with the diagnosis or repair of an issue. OSSD may require the substitution of a Plugin or Module for one or more similar suitable Plugins or Modules to resolve an issue. 10. Note that OSSD's ability to diagnose and repair an issue may be limited by the hosting provider practices or policies. OSSD will make reasonable commercial efforts to work with the Client's hosting providers to resolve CMS environment or functionality issues. OSSD is not the hosting provider s customer and there may be limitations in a hosting capabilities or policies that only the Client can pursue if changes are needed. Final authority and responsibility related to the operating environment falls to the Client. 11. OSSD may request visible or direct system access to diagnose and resolve issues. Granting such access is at the sole discretion of the Client. OSSD may also request that code be sent to OSSD to facilitate diagnosis and repair of issues. Sending code to OSSD is done at the sole discretion of the Client. Client code will be treated as proprietary Client information and OSSD will not use or distribute the Client code without expressed written permission of the Client. 12. Tickets are intended to facilitate the identification and resolution of diagnostic/repair support requests and issues between the OSSD Support Team and the Client s Technical Contacts on a given subscription. A Technical Contact will receive an initial response from OSSD in accordance with their defined Service Level and the Priority Level of the Ticket. 13. A Ticket is an individual support request or issue that focuses on one subject with CMS software or OSSD's product or service e.g. use of a specific CMS Plugin or Module or assistance with a specific problem or error message. A single Ticket may involve multiple interactions with OSSD Support Team. 14. Access to OSSD Tickets is included with no limit on the number of Tickets that can be submitted. All information captured within the process of resolving the Ticket is private, accessible only to registered Technical Contacts and members of the OSSD Support Team. 15. For subscriptions with and/or phone support, a Ticket is a required first step to submit a support request or issue to the OSSD Support Team. Once submitted, a Technical Contact may contact OSSD via for further assistance on their Ticket. All communications to the OSSD Support Team should include the Ticket ID Number in the subject line to ensure a timely response. 16. OSSD subscriptions include outbound telephone support as a support channel. Once a support request or issue has been logged in the OSSD Online Helpdesk via a Ticket, Technical Contacts can be contacted by OSSD's Support Team via phone to resolve their support request or issue. 17. OSSD may fix a bug and supply the Client with the fix, or OSSD may advise the Client on implementing the fix themselves depending on the Client's urgency, capability and situation. 18. Plugin or Module bug fixes may be submitted to the relevant Plugin or Module provider and it remains the Plugin or Module provider's independent decision to commit the fix for general availability or not. If the Plugin or Module provider decides OSSD's fix is not aligned with present or future direction of the Plugin or Module, and if the fix is not committed, then it becomes the Client's responsibility to maintain the fix through subsequent upgrades as if the module were a custom module. 19. OSSD may determine certain repairs are beyond the scope of subscription support and may decline to commit the resources necessary to perform a repair. Specific resolutions or resolution times are not guaranteed. Page 6 of 9

7 3.3 Priority Level Definitions Below is a list of the standard priority definitions that OSSD uses to classify Tickets: 1. Priority 1 (Critical) A Priority 1 Ticket includes a catastrophic production problem which may severely impact the production systems, or in which the Client s production system is down or not functioning; loss of production data and no procedural workaround exists. 2. Priority 2 (High) A Priority 2 Ticket includes a problem where the CMS is functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the Client s business operations and productivity. The CMS is exposed to potential loss or interruption of service. 3. Priority 3 (Medium) A Priority 3 Ticket includes a medium-to-low impact problem which involves partial non-critical functionality loss. One which impairs some operations but allows the user to continue to function. This may be a minor issue with limited loss or no loss of functionality or impact to the Client s operation or issues in which there is an easy circumvention or avoidance by the end user. 4. Priority 4 (Low) A Priority 4 Ticket includes a general usage questions or support request for a modification. There is no impact on the quality, performance or functionality of the product. 3.4 Prioritization Higher priority level issues are prioritized over lower priority level issues for any given Client and across all issues handled by OSSD's Support Team. Professional SLA and Enterprise SLA subscribers receive priority as an entitlement to those subscriptions. Page 7 of 9

8 4. Subscription Procedure In order to allow the Client to sign up for a SLA, OSSD has set up a dedicated section on its website under in order to: Subscribe for a SLA; Manage Technical Contacts per SLA; and Manage Application Login Details. OSSD will setup a new SLA in one (1) Business Day and confirm the setup, including personal login details, to the Technical Contacts under the SLA upon receival of the submitted forms. 5. Client Obligations As a condition to receiving services under this Agreement, the Client agrees to do the following. 1. Technical Contact. The Client s Technical Contact will be responsible for reviewing, verifying, and prioritizing the Client s support requests as well as coordinating associated Client activities under this Agreement. When contacting OSSD, the Technical Contact will have readily available the software version number and browser version numbers used. 2. Changelogs. The Client will provide OSSD with changelogs describing all modifications to the core CMS and Plugins or Modules. 3. Technical Infrastructure. The Client is responsible for Release Management of the operating system and/or server software of its hosting environment. The physical server, network, operating system, network settings, DNS software, firewall software, anti-virus software and any other server related item is not covered by OSSD s service offering. 4. Remote Access. The Client understands and agrees that the completeness and accuracy of the information the Client provides to OSSD may affect OSSD s ability to provide its services. The Client agrees to provide OSSD s Support Team access to its Technical Infrastructure in order for OSSD to provide services under this Agreement. The Client will provide OSSD with sufficient documentation, information, assistance, support and test time on Client s Application and hosting environment, to duplicate the problem, certify that the problem is with the Application and certify that the problem has been corrected. 5. Additional Logins. The Client agrees to provide logins for third party web sites used to access online services (e.g. Analytics) and download CMS related software (e.g. Plugins or Modules) to allow OSSD access to updates and documentation for this software provided by these software developers. Page 8 of 9

9 APPENDIX I 1. Warranty Disclaimer. 1. EXCEPT AS EXPRESSLY PROVIDED IN THE SERVICES DESCRIPTION, OSSD, THE SERVICES AND THE SUPPORT ARE PROVIDED TO HARGRAY STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. OSSD AND ITS LICENSORS AND PROVIDERS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE OR SOFTWARE, (B) THE SERVICES OR SUPPORT WILL MEET HARGRAY S REQUIREMENTS OR EXPECTATIONS, (C) ERRORS OR DEFECTS WILL BE CORRECTED, OR (D) THE SERVICES OR SUPPORT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICES MAY BE SUBJECT TO LIMITATIONS OR ISSUES INHERENT IN THE USE OF THE INTERNET AND OSSD IS NOT RESPONSIBLE FOR ANY PROBLEMS OR OTHER DAMAGE RESULTING FROM SUCH LIMITATIONS OR ISSUES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. 2. Limitation of Liability. 1. Consequential Damages Waiver. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL EITHER PARTY OR OSSD S LICENSORS OR PROVIDERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF OR RELATING TO THE USE AND/OR INABILITY TO USE THE SUPPORT OR THE SERVICES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 2. Limitation of Damages. In no event shall OSSD S total liability to HARGRAY for all damages, losses and causes of action (whether in contract, tort, including negligence, or otherwise) exceed THE AMOUNT THAT HARGRAY PAID TO OSSD FOR THIS AGREEMENT DURING THE PRECEDING TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE ACT OR OMISSION GIVING RISE TO THE LIABILITY. ADDITIONALLY, IN NO EVENT SHALL OSSD S LICENSORS OR PROVIDERS BE LIABLE FOR ANY DAMAGES OF ANY KIND. 3. Failure of Essential Purpose. THE PARTIES AGREE THAT THESE LIMITATIONS SHALL APPLY EVEN IF THIS AGREEMENT OR ANY LIMITED REMEDY SPECIFIED HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. 4. Allocation of Risk. The sections on limitation of liability and disclaimer of warranties allocate the risks in this Agreement between the parties. This allocation is an essential element of the basis of the bargain between the parties. Page 9 of 9

JOOMLA SUPPORT CONTRACT SERVICE LEVEL AGREEMENT

JOOMLA SUPPORT CONTRACT SERVICE LEVEL AGREEMENT Open Source Support Desk B.V. Julianalaan 264 3722 GX Bilthoven The Netherlands T +31 (0)30 229 13 35 +31(0) F +31 (0)30 228 85 75 +31 (0) E info@opensourcesupportdesk.com www.opensourcesupportdesk.com

More information

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades.

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades. Software Maintenance & Support Agreement This agreement ( Support Agreement, Software Assurance, Agreement ) is for the purpose of defining the terms and conditions under which Technical Support, Maintenance

More information

STANLEY HEALTHCARE SUPPORT POLICY

STANLEY HEALTHCARE SUPPORT POLICY STANLEY HEALTHCARE SUPPORT POLICY The following describes the Support which Stanley Healthcare or an authorized Stanley Healthcare third party partner (collectively Stanley Healthcare ) provides to Buyer

More information

AeroScout Industrial Support Policy

AeroScout Industrial Support Policy AeroScout Industrial Support Policy February 20, 2015 AEROSCOUT INDUSTRIAL SUPPORT POLICY The following describes the Support which AeroScout Industrial or an authorized AeroScout Industrial third party

More information

Description of Services, Target Response Times and Customer Responsibilities:

Description of Services, Target Response Times and Customer Responsibilities: MAINTENANCE AND SUPPORT SERVICE TERMS CloudShield s products are initially offered with a basic Standard Warranty when shipped from CloudShield. Standard Warranty provides that the (a) CloudShield Hardware

More information

Terms and Conditions. Wisconsin Department of Safety and Professional Services Application Hosting Agreement

Terms and Conditions. Wisconsin Department of Safety and Professional Services Application Hosting Agreement Terms and Conditions Wisconsin Department of Safety and Professional Services Application Hosting Agreement IMPORTANT READ CAREFULLY: This Terms and Conditions ( Agreement ) is a legal agreement between

More information

Software Hosting and End-User License Subscription Agreement

Software Hosting and End-User License Subscription Agreement Software Hosting and End-User License Subscription Agreement (Last Updated October 31, 2015) IMPORTANT! The Contrail software (the "SOFTWARE") that you seek to use was developed by OneRain Incorporated

More information

Ortus Support Program(OSP) Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions.

Ortus Support Program(OSP) Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions. Ortus Support Program(OSP) 2015 Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions.com Table Of Contents Table Of Contents... 2 Ortus Support Program...

More information

Terms for the Treestle LiquiD SaaS Agreement

Terms for the Treestle LiquiD SaaS Agreement Terms for the Treestle LiquiD SaaS Agreement This LiquiD Software As A Service Agreement (the Agreement ) is a legal agreement between you or your company and Treestle B.V. ( Treestle ), a company with

More information

Questionmark Terms and Conditions for providing Software Support and Consulting Services

Questionmark Terms and Conditions for providing Software Support and Consulting Services These Terms and Conditions for Software Support and Consulting Services define the terms and conditions under which Questionmark provides software support and consulting services for existing Perception

More information

SUBSCRIBER AGREEMENT Comodo LivePCSupport

SUBSCRIBER AGREEMENT Comodo LivePCSupport SUBSCRIBER AGREEMENT Comodo LivePCSupport THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE. PLEASE READ THE AGREEMENT CAREFULLY BEFORE ACCEPTING THE TERMS AND CONDITIONS. IMPORTANT PLEASE READ THESE

More information

Technical Help Desk Terms of Service

Technical Help Desk Terms of Service Technical Help Desk Terms of Service This esecuritel Technical Help Desk Terms of Service (the Agreement ) is provided in connection with the eligible tablet enrolled in either the Advanced Protection

More information

Statement of Service Enterprise Services - AID Microsoft IIS

Statement of Service Enterprise Services - AID Microsoft IIS Statement of Service Enterprise Services - AID Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The

More information

Applaud Solutions Technical Support Policies

Applaud Solutions Technical Support Policies Applaud Solutions Technical Support Policies Effective Date: 06-May-2011 Overview Unless otherwise stated, these Technical Support Policies apply to technical support for all Applaud Solutions products.

More information

exist-db Subscriptions

exist-db Subscriptions !! exist-db Subscriptions Terms and Conditions exist Solutions GmbH Dr-Ludwig-Opel-Straße 50, 65428 Rüsselsheim, Germany 1. Definitions Software means the exist-db Open Source Native XML database, its

More information

Specific Program Documentation ( License SPD )

Specific Program Documentation ( License SPD ) Specific Program Documentation ( License SPD ) 1. CA Europe sarl ( CA ) licenses to Customer the CA software program(s) listed below under the following terms and conditions. By using the CA Software,

More information

This service agreement (hereinafter referred to as the Agreement ) is between

This service agreement (hereinafter referred to as the Agreement ) is between SEATTLECLOUDS WHITE LABEL SERVICE AGREEMENT This service agreement (hereinafter referred to as the Agreement ) is between Mobiblocks, LLC. (hereinafter referred to as Mobiblocks ), a Washington Corporation,

More information

PerfectForms End-User License Agreement

PerfectForms End-User License Agreement PerfectForms End-User License Agreement 2011 PerfectForms Page 1 of 12 Contents 1. DEFINITIONS... 4 2. GRANT OF RIGHTS... 4 3. FEES... 5 4. CONFIGURATION... 5 5. INTELLECTUAL PROPERTY... 5 6. TERM AND

More information

BNSync User License Agreement

BNSync User License Agreement BNSync User License Agreement This Agreement ("Agreement") contains the complete terms and conditions that apply to your installation and use of BNSync, a proprietary software product that is owned and

More information

Terms and Conditions- OnAER Remote Monitoring Service

Terms and Conditions- OnAER Remote Monitoring Service Terms and Conditions- OnAER Remote Monitoring Service TERMS OF SERVICE Please read these terms of user ( Agreement or Terms of Service ) carefully before using the services offered by AERCO International,

More information

1.3 The Terms are accepted by the Customer upon registration or ordering of the Products or renewal of any such subscription.

1.3 The Terms are accepted by the Customer upon registration or ordering of the Products or renewal of any such subscription. September 2015 WEBCRM SUBSCRIPTION TERMS AND CONDITIONS COMMERCIAL USE ONLY 1. Introduction 1.1 These subscription terms and conditions ("Terms") govern your ("Customer") subscription for and use of the

More information

GitLab.com Terms GITLAB.COM TERMS

GitLab.com Terms GITLAB.COM TERMS GitLab.com Terms The following terms and conditions govern all use of the Gitlab.com website (the Website ) owned by GitLab B.V. and all content, services and support packages. The Website is offered subject

More information

Terms and Conditions. Web Development

Terms and Conditions. Web Development Terms and Conditions Web Development Page 1 of 8 Terms and Conditions of Web Development 1. Definitions The following Terms and Conditions document is a legal agreement between K-Designed Sarl, hereafter

More information

ENROLLMENT AGREEMENT FOR QUALIANCE

ENROLLMENT AGREEMENT FOR QUALIANCE ENROLLMENT AGREEMENT FOR QUALIANCE PLEASE READ THE TERMS OF THIS ENROLLMENT AGREEMENT (THIS AGREEMENT ) CAREFULLY BEFORE SUBMITTING YOUR SUBSCRIPTION ORDER THIS AGREEMENT GOVERNS ACCESS TO AND USE BY THE

More information

PointCentral Subscription Agreement v.9.2

PointCentral Subscription Agreement v.9.2 PointCentral Subscription Agreement v.9.2 READ THIS SUBSCRIPTION AGREEMENT ( AGREEMENT ) CAREFULLY BEFORE INSTALLING THIS SOFTWARE. THIS AGREEMENT, BETWEEN CALYX TECHNOLOGY, INC., DBA CALYX SOFTWARE (

More information

TRIAL AGREEMENT FOR QUALIANCE

TRIAL AGREEMENT FOR QUALIANCE TRIAL AGREEMENT FOR QUALIANCE PLEASE READ THE TERMS OF THIS TRIAL AGREEMENT (THIS AGREEMENT ) CAREFULLY BEFORE SUBMITTING YOUR TRIAL REGISTRATION REQUEST THIS AGREEMENT GOVERNS ACCESS TO AND USE BY THE

More information

SAMPLE RETURN POLICY

SAMPLE RETURN POLICY DISCLAIMER The sample documents below are provided for general information purposes only. Your use of any of these sample documents is at your own risk, and you should not use any of these sample documents

More information

MEDICAL EDUCATION INSTITUTE, INC. KDQOL-Complete TM SERVICES and DATA USE AGREEMENT

MEDICAL EDUCATION INSTITUTE, INC. KDQOL-Complete TM SERVICES and DATA USE AGREEMENT MEDICAL EDUCATION INSTITUTE, INC. KDQOL-Complete TM SERVICES and DATA USE AGREEMENT This KDQOL Complete Services Agreement (the Agreement ) is entered into by and between the organization, clinic, or corporate

More information

Statement of Service Enterprise Services - MANAGE Microsoft IIS

Statement of Service Enterprise Services - MANAGE Microsoft IIS Statement of Service Enterprise Services - MANAGE Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The

More information

SERVICE LEVEL AGREEMENT - Shared Exchange Hosting

SERVICE LEVEL AGREEMENT - Shared Exchange Hosting SERVICE LEVEL AGREEMENT - Shared Exchange Hosting This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between Constructure

More information

PENELOPE SUPPORT SERVICE Athena Software Effective Date: May 13, 2015

PENELOPE SUPPORT SERVICE Athena Software Effective Date: May 13, 2015 PENELOPE SUPPORT SERVICE Athena Software Effective Date: May 13, 2015 This Agreement is provided in addition to the Order Form addendum which accompanies it and, governs the purchase and delivery of the

More information

EXHIBIT FOR MANAGED SERVICES (2013V3)

EXHIBIT FOR MANAGED SERVICES (2013V3) EXHIBIT FOR MANAGED SERVICES (2013V3) This Exhibit for Managed Services, in addition to the General Terms, the OnDemand Exhibit, and any applicable PDM, applies to any Managed Services offering licensed

More information

Licensor: Deveo Oy Customer: [address line 2] LICENSE NUMBER:

Licensor: Deveo Oy Customer: [address line 2] LICENSE NUMBER: 1/8 DEVEO SOFTWARE LICENSE AGREEMENT COVER PAGE LICENSE CERTIFICATE AND LICENSE NUMBER Licensor: Deveo Oy Customer: [address line 1] [address line 2] Product Deveo on-premises Software version License

More information

GLOBAL CUSTOMER SUPPORT SERVICES

GLOBAL CUSTOMER SUPPORT SERVICES GLOBAL CUSTOMER SUPPORT SERVICES TERMS AND CONDITIONS Please read these terms and conditions carefully. These Global Customer Support Services Terms and Conditions ( Agreement ) set forth the terms and

More information

GIGAMON STANDARD SOFTWARE SUPPORT AND MAINTENANCE AGREEMENT

GIGAMON STANDARD SOFTWARE SUPPORT AND MAINTENANCE AGREEMENT GIGAMON STANDARD SOFTWARE SUPPORT AND MAINTENANCE AGREEMENT This Standard Software Support and Maintenance Agreement ( Agreement ) is between Gigamon Inc. (GIGAMON) and ( Customer ) for the support and

More information

CITRIX SYSTEMS, INC. SOFTWARE LICENSE AGREEMENT

CITRIX SYSTEMS, INC. SOFTWARE LICENSE AGREEMENT CITRIX SYSTEMS, INC. SOFTWARE LICENSE AGREEMENT PLEASE READ THIS SOFTWARE LICENSE AGREEMENT CAREFULLY BEFORE DOWNLOADING, INSTALLING OR USING CITRIX OR CITRIX-SUPPLIED SOFTWARE. BY DOWNLOADING OR INSTALLING

More information

Version: 1.4 SaaS EULA CCRM

Version: 1.4 SaaS EULA CCRM Version: 1.4 SaaS EULA CCRM 1. Introduction 1.1 We provide an on line automation tool which allows emails to be captured and stored within Salesforce.com database ( CCRM ). 1.2 CCRM is provided as software

More information

CRM in a Day Support Services Agreement

CRM in a Day Support Services Agreement CRM in a Day Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: This Agreement sets forth the terms and conditions under with CRM in a Day shall support the Microsoft

More information

MAGNAVIEW SOFTWARE SUPPORT & MAINTENANCE. TERMS & CONDITIONS September 3, 2015 version

MAGNAVIEW SOFTWARE SUPPORT & MAINTENANCE. TERMS & CONDITIONS September 3, 2015 version MAGNAVIEW SOFTWARE SUPPORT & MAINTENANCE TERMS & CONDITIONS September 3, 2015 version DEFINITIONS Agreement means (i) these Software Support & Maintenance Terms & Conditions, (ii) any exhibits and amendments

More information

END USER LICENSE AGREEMENT FOR SLICKEDIT(R) CORE SOFTWARE IMPORTANT

END USER LICENSE AGREEMENT FOR SLICKEDIT(R) CORE SOFTWARE IMPORTANT END USER LICENSE AGREEMENT FOR SLICKEDIT(R) CORE SOFTWARE IMPORTANT THIS IS A LEGAL AGREEMENT BETWEEN YOU ("You" or "Your") AND SLICKEDIT INC. ("SlickEdit"). SLICKEDIT IS WILLING TO (1) LICENSE THE SLICKEDIT

More information

TUFIN SOFTWARE NORTH AMERICA, INC. GENERAL TERMS AND CONDITIONS FOR SUPPORT AND MAINTENANCE SERVICES [Last revised: May 11, 2014]

TUFIN SOFTWARE NORTH AMERICA, INC. GENERAL TERMS AND CONDITIONS FOR SUPPORT AND MAINTENANCE SERVICES [Last revised: May 11, 2014] TUFIN SOFTWARE NORTH AMERICA, INC. [Last revised: May 11, 2014] 1 SCOPE OF APPLICATION 1.1 These General Terms and Conditions shall apply to Services with respect to Tufin Technologies software programs

More information

OpenText Information Exchange (IX) Professional Services

OpenText Information Exchange (IX) Professional Services OpenText Information Exchange (IX) Professional Services Solutions Maintenance Program Handbook January 2014 (Version 1.1) Handbook IX Solutions Maintenance Program 1. Introduction Welcome to OpenText

More information

VARONIS SUPPORT PRINCIPLES

VARONIS SUPPORT PRINCIPLES VARONIS SUPPORT PRINCIPLES 1. SUPPORT SERVICES 1.1 Support Services. Throughout the Support Services term (the period for which applicable Support Services fees are paid), Varonis will make available to

More information

AAUW Site-Resources Website Services Agreement. Contact Information. Website Information

AAUW Site-Resources Website Services Agreement. Contact Information. Website Information AAUW Site-Resources Website Services Agreement Branch / State / Affiliated Entity Name: Member Number: Phone Number: Email Address: Contact Information Website Information We will maintain our own website

More information

General Terms and Conditions for Online Sales of TomTom Inc ( TomTom )

General Terms and Conditions for Online Sales of TomTom Inc ( TomTom ) General Terms and Conditions for Online Sales of TomTom Inc ( TomTom ) 1) Scope a) These Terms and Conditions shall apply to all purchase orders submitted or to be submitted by you for any item, service

More information

Example Parish Council (the Parish Council) Commencement Date Means the date of the commencement of this Agreement being: 8 April 2015

Example Parish Council (the Parish Council) Commencement Date Means the date of the commencement of this Agreement being: 8 April 2015 3 Great George Street, Godalming, Surrey, GU7 1EE Parishcouncil.net t: 0800 566 8116 m: 07900 376685 e: info@parishcouncil.net w: www.parishcouncil.net Document Name Parish Council Website Hosting Agreement

More information

XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS

XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS IMPORTANT: PLEASE READ BEFORE DOWNLOADING, INSTALLING OR USING THE XANGATI, INC. ("LICENSOR") SOFTWARE YOU HAVE LICENSED ("SOFTWARE"). BY EXECUTING

More information

SERVICE LEVEL AGREEMENT: Shared Exchange Hosting

SERVICE LEVEL AGREEMENT: Shared Exchange Hosting SERVICE LEVEL AGREEMENT: Shared Exchange Hosting This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between Global Data

More information

Software Support Maintenance Agreement

Software Support Maintenance Agreement Software Support Maintenance Agreement Customer: Hardware Model and Serial Number: Date: Term: 805698-002/002 SOFTWARE SUPPORT - MAINTENANCE AGREEMENT, 05/17/06, Page 1 of 6 Software Support and Maintenance

More information

Software Maintenance Program Handbook Handbook for Open Text Products

Software Maintenance Program Handbook Handbook for Open Text Products Software Maintenance Program Handbook Handbook for Open Text Products July 2013 Version 8 Page 1 Contents 1. Introduction... 4 2. Support Services... 5 2.1 General... 5 2.1.1 Hours and OTC Support Services

More information

Service Description: Dell On Call HelpDesk Service

Service Description: Dell On Call HelpDesk Service Service Description: On Call HelpDesk Service This Service Description is between you ( You or Customer ) and Canada Inc., (, Our or We ). The below services provide consumer customers with 24x7 telephone

More information

End User License Agreement South Jersey CrashPlan: Managed Backup Solutions Last Updated 4/14/2011

End User License Agreement South Jersey CrashPlan: Managed Backup Solutions Last Updated 4/14/2011 End User License Agreement South Jersey CrashPlan: Managed Backup Solutions Last Updated 4/14/2011 We appreciate your selection of South Jersey CrashPlan, the premier online/offsite backup service offered

More information

SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT SERVICE LEVEL AGREEMENT Shared Exchange Hosting This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between Intermedia Technologies

More information

KERKERING BARBERIO & CO., P.A. CLIENT HOSTING AGREEMENT

KERKERING BARBERIO & CO., P.A. CLIENT HOSTING AGREEMENT Thank you for doing business with Kerkering Barberio & Co., P.A. We are committed to providing you with the highest quality services. If, at any time, you have questions or problems please let us know.

More information

The Designer estimates reaching satisfactory completion of the Services within six weeks of the Effective Date.

The Designer estimates reaching satisfactory completion of the Services within six weeks of the Effective Date. Website Design Agreement 1. Description of the Services The Designer will design a website (the "Website") for the Owner by providing the design and programming services listed on Schedule A (the "Services")

More information

SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS

SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS 1. IMPORTANT NOTICE PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (THE AGREEMENT ) CAREFULLY BEFORE PROCEEDING TO USE THE ENCLOSED

More information

By using the Cloud Service, Customer agrees to be bound by this Agreement. If you do not agree to this Agreement, do not use the Cloud Service.

By using the Cloud Service, Customer agrees to be bound by this Agreement. If you do not agree to this Agreement, do not use the Cloud Service. 1/9 CLOUD SERVICE AGREEMENT (hereinafter Agreement ) 1. THIS AGREEMENT This Cloud Service Agreement ("Agreement") is a binding legal document between Deveo and you, which explains your rights and obligations

More information

Platinum Support Service Agreement ("Support Agreement")

Platinum Support Service Agreement (Support Agreement) Platinum Support Service Agreement ("Support Agreement") The following sets forth the terms and conditions for the provision of maintenance for Adobe software licensed by Customer and support services

More information

Website Hosting Agreement

Website Hosting Agreement Website Hosting Agreement 6 oak grove avenue This Hosting Contract governs your purchase and use, in any manner, of all Web site hosting services, including the Shared Hosting Services, (collectively,

More information

Software Maintenance and Technical Support Territory: New Zealand

Software Maintenance and Technical Support Territory: New Zealand Software Maintenance and Technical Support Territory: New Zealand This version is current as of November 30, 2012. Please consult www.vocera.com/legal for superseding versions of these Software Maintenance

More information

SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT SERVICE LEVEL AGREEMENT Cloud Server This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between Intermedia.Net, Inc. ( Intermedia

More information

1. Software Support Services.

1. Software Support Services. This Agreement for Software Support Services (the "Agreement") is entered into between Premium Internet LLC, with offices at 1209 Naperville Drive, Romeoville Illinois and the customer (the "Customer")

More information

CRM Support Services Agreement

CRM Support Services Agreement CRM Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: Points Purchased in Initial Minimum Term: This Agreement sets forth the terms and conditions under which The CRM

More information

MOBILE BANKING SERVICES INCLUDING TEXT MESSAGING AND REMOTE DEPOSIT SERVICE ENROLLMENT TERMS AND CONDITIONS ( END USER TERMS )

MOBILE BANKING SERVICES INCLUDING TEXT MESSAGING AND REMOTE DEPOSIT SERVICE ENROLLMENT TERMS AND CONDITIONS ( END USER TERMS ) MOBILE BANKING SERVICES INCLUDING TEXT MESSAGING AND REMOTE DEPOSIT SERVICE ENROLLMENT TERMS AND CONDITIONS ( END USER TERMS ) The Mobile Banking Services including Text Messaging and Remote Deposit Service

More information

ZIMPERIUM, INC. END USER LICENSE TERMS

ZIMPERIUM, INC. END USER LICENSE TERMS ZIMPERIUM, INC. END USER LICENSE TERMS THIS DOCUMENT IS A LEGAL CONTRACT. PLEASE READ IT CAREFULLY. These End User License Terms ( Terms ) govern your access to and use of the zanti and zips client- side

More information

OpenText Protect. Software Maintenance Program Handbook. May 2015 WWW.OPENTEXT.COM

OpenText Protect. Software Maintenance Program Handbook. May 2015 WWW.OPENTEXT.COM OpenText Protect Software Maintenance Program Handbook May 2015 WWW.OPENTEXT.COM 1 1. Introduction Welcome to Open Text Corporation s OpenText (OT) Protect Software Maintenance Program. This handbook provides

More information

Service Description: Dell Backup and Recovery Cloud Storage

Service Description: Dell Backup and Recovery Cloud Storage Service Description: Dell Backup and Recovery Cloud Storage Service Providers: Dell Marketing L.P. ( Dell ), One Dell Way, Round Rock, Texas 78682, and it s worldwide subsidiaries, and authorized third

More information

NETGEAR Onsite Hardware Replacement Service Agreement Terms and Conditions

NETGEAR Onsite Hardware Replacement Service Agreement Terms and Conditions NETGEAR Onsite Hardware Replacement Service Agreement Terms and Conditions 1. Support Services: Subject to the terms and conditions of this Service Agreement (the Agreement ), NETGEAR, Inc. ( NETGEAR ),

More information

C. System Requirements. Apple Software is supported only on Apple-branded hardware that meets specified system requirements as indicated by Apple.

C. System Requirements. Apple Software is supported only on Apple-branded hardware that meets specified system requirements as indicated by Apple. ENGLISH APPLE INC. SOFTWARE LICENSE AGREEMENT FOR APPLE STORE APPLICATION PLEASE READ THIS SOFTWARE LICENSE AGREEMENT ("LICENSE") CAREFULLY BEFORE USING THE APPLE SOFTWARE. BY USING THE APPLE SOFTWARE,

More information

Statement of Service. Enterprise Services - WATCH MySQL Database. Customer. MANAGE Services for MySQL

Statement of Service. Enterprise Services - WATCH MySQL Database. Customer. MANAGE Services for MySQL Statement of Service Enterprise Services - WATCH MySQL Database Customer 1 TABLE OF CONTENTS 1.0 Introduction... 5 2.0 Engagement overview & scope... 5 3.0 Detailed Scope... 6 3.1 24/7 Monitoring and Alerting...

More information

HP Technical Phone Support service agreement ( Agreement ) terms and conditions

HP Technical Phone Support service agreement ( Agreement ) terms and conditions HP Technical Phone Support service agreement ( Agreement ) terms and conditions Thank you for purchasing this HP Technical Phone Support Service Agreement. Service descriptions with more detailed information

More information

terms of use Redis Labs Enterprise Cluster (RLEC) Subscription Agreement Last Updated: July 26, 2015

terms of use Redis Labs Enterprise Cluster (RLEC) Subscription Agreement Last Updated: July 26, 2015 terms of use Redis Labs Enterprise Cluster (RLEC) Subscription Agreement Last Updated: July 26, 2015 Welcome! Redis Labs, Inc., Redis Labs Ltd. and their affiliates ( Redis Labs, us, we or our ) provides

More information

Mobile Banking and Mobile Deposit Terms & Conditions

Mobile Banking and Mobile Deposit Terms & Conditions Mobile Banking and Mobile Deposit Terms & Conditions PLEASE CAREFULLY REVIEW THESE TERMS AND CONDITIONS BEFORE PROCEEDING: This Mobile Banking and Mobile Deposit Addendum ( Addendum ) to the Old National

More information

FILEMAKER PRO ADVANCED SOFTWARE LICENSE

FILEMAKER PRO ADVANCED SOFTWARE LICENSE FILEMAKER PRO ADVANCED SOFTWARE LICENSE IMPORTANT -- READ CAREFULLY: BY INSTALLING, COPYING, DOWNLOADING, ACCESSING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS LICENSE.

More information

HP IT Professional Help Desk for SMB Service HP Care Pack Services

HP IT Professional Help Desk for SMB Service HP Care Pack Services HP IT Professional Help Desk for SMB Service HP Care Pack Services Technical data HP IT Professional Help Desk for SMB Service gives Small to Medium Business customers a single source of 2nd and 3rd Level

More information

Periodicals Archive Online / PAO 1802-1995 CUSTOM TERMS AND CONDITIONS

Periodicals Archive Online / PAO 1802-1995 CUSTOM TERMS AND CONDITIONS Periodicals Archive Online / PAO 1802-1995 Before you use ProQuest Information and Learning Company's electronic products, whether marketed under the ProQuest, Chadwyck-Healey, bigchalk, Micromedia, Softline,

More information

Chambers Bank Business Internet Banking Agreement

Chambers Bank Business Internet Banking Agreement Chambers Bank Business Internet Banking Agreement 1. INTRODUCTION. Chambers Bank Business Online Banking is a banking and information service that allows its Business Banking clients, via the Internet,

More information

SecureWatch PLUS Service Description and Agreement

SecureWatch PLUS Service Description and Agreement SecureWatch PLUS Service Description and Agreement This SecureWatch PLUS Service Description and Agreement ( Agreement ) is made effective as of the Effective Date (defined below) by and between Corero

More information

Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint

Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint Statement of Service Enterprise Services - MANAGE AppTone Server Management for SharePoint CUSTOMER Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and

More information

RockWare Click-Wrap Software License Agreement ( License )

RockWare Click-Wrap Software License Agreement ( License ) RockWare, Inc. ( RockWare ) 2221 East Street, Suite 101 Golden CO 80401 USA RockWare Click-Wrap Software License Agreement ( License ) IMPORTANT - READ ALL OF THE TERMS AND CONDITIONS IN THIS LICENSE CAREFULLY

More information

SaaS Hosting Agreement

SaaS Hosting Agreement SaaS Hosting Agreement V1.2, August 18th, 2014 Between: Project Open Business Solutions, S.L. VAT ID: ESB65837809 Calle Aprestadora 19, 12 o -2 a E-08907 Hospitalet de Llobregat (Barcelona) (]project-open[,

More information

Annual Hosting Service Level Agreement

Annual Hosting Service Level Agreement Annual Hosting Service Level Agreement This Agreement (the Agreement ) for AtoM (the Software ) hosting service (the Service ) is entered into between Artefactual Systems Inc. ( Artefactual ) located in

More information

TOLEDOTEL INTERNET SERVICE AGREEMENT (As of July, 2014)

TOLEDOTEL INTERNET SERVICE AGREEMENT (As of July, 2014) TOLEDOTEL INTERNET SERVICE AGREEMENT (As of July, 2014) This agreement sets forth the terms and conditions under which ToledoTel will provide Internet service to you at your home or business. 1. The Service

More information

Support Line for Storage

Support Line for Storage Agreement for IBM Software Support Services This Agreement for IBM Software Support Services Support Line for Storage is between the Customer (also called you and your ) and International Business Machines

More information

Panorama Software Software Maintenance and Technical Support Services Policy

Panorama Software Software Maintenance and Technical Support Services Policy Panorama Software Software Maintenance and Technical Support Services Policy Panorama Software Customer Support July 2010 Note: Due to the fast pace of the industry and market conditions, from time to

More information

C-DAC Medical Informatics Software Development Kit End User License Agreement

C-DAC Medical Informatics Software Development Kit End User License Agreement C-DAC Medical Informatics Software Development Kit End User License Agreement BY DOWNLOADING AND INSTALLING, COPYING OR OTHERWISE USING THE CENTRE FOR DEVELOPMENT OF ADVANCED COMPUTING ( C-DAC ) MEDICAL

More information

Application to access Chesters Trade

Application to access Chesters Trade Application to access Chesters Trade Please fill in all details below: Account Number Company Name Company Phone Number Fax Number Contact Name Mobile Number Email Address Please review the Terms of Use

More information

Rethinking Schools Limited Institutional Site License

Rethinking Schools Limited Institutional Site License Rethinking Schools Limited Institutional Site License This License Agreement ( License ) is entered into the day of [20 ] ( Effective Date ) between Rethinking Schools Limited, a Wisconsin Corporation,

More information

End User License Agreement Easygenerator

End User License Agreement Easygenerator End User License Agreement Easygenerator Terms and conditions for Free, Starter, Plus and Academy plan 1. The Service: The Service includes: a) the Easygenerator website and web shop; b) the on demand

More information

PRODUCT SUPPORT AND SOFTWARE MAINTENANCE AGREEMENT

PRODUCT SUPPORT AND SOFTWARE MAINTENANCE AGREEMENT PRODUCT SUPPORT AND SOFTWARE MAINTENANCE AGREEMENT This Product Support and Software Maintenance Agreement ( Support Agreement ) is between Gigamon Inc. ( Gigamon ) and customer ( Customer ) for the support

More information

CUSTOMER SERVICE SLA. Support, Product & Services. Support, Product & Services Page 1

CUSTOMER SERVICE SLA. Support, Product & Services. Support, Product & Services Page 1 Support, Product & Services Support, Product & Services Page 1 Copyright Notice 2015 Copyright SIMBERRY JSC. All rights reserved. The service and its related documentation are protected by copyright and

More information

Maintenance and Support Agreement Version date 2013 Inventive Designers

Maintenance and Support Agreement Version date 2013 Inventive Designers Maintenance and Support Agreement Version date 2013 Inventive Designers www.inventivedesigners.com This Software Maintenance and Support Agreement ( Agreement ), effective on the date of the last signature

More information

FIREEYE SUPPORT TERMS AND CONDITIONS

FIREEYE SUPPORT TERMS AND CONDITIONS FIREEYE SUPPORT TERMS AND CONDITIONS These FireEye Support Terms and Conditions (the Agreement ) apply to any supported Products (defined below) that you ( You or Customer ) have procured from FireEye,

More information

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7)

SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) These System Software and or Hardware System Support Services terms and conditions ( Terms and Conditions ) apply to any quote, order, order

More information

SourceKraft Systems & Consulting Ltd. LICENSE AGREEMENT FOR SOFTWARE APPLICATIONS

SourceKraft Systems & Consulting Ltd. LICENSE AGREEMENT FOR SOFTWARE APPLICATIONS SourceKraft Systems & Consulting Ltd. LICENSE AGREEMENT FOR SOFTWARE APPLICATIONS IMPORTANT READ CAREFULLY: This SourceKraft Systems & Consulting Ltd. ("SourceKraft") License Agreement ("License" or "Agreement")

More information

GlaxoSmithKline Single Sign On Portal for ClearView and Campaign Tracker - Terms of Use

GlaxoSmithKline Single Sign On Portal for ClearView and Campaign Tracker - Terms of Use GlaxoSmithKline Single Sign On Portal for ClearView and Campaign Tracker - Terms of Use IMPORTANT! YOUR REGISTRATION AND USE OF THIS GlaxoSmithKline Single Sign On Portal for ClearView and Campaign Tracker

More information

SAAS SERVICES ORDER FORM. E-Mail:

SAAS SERVICES ORDER FORM. E-Mail: SAAS SERVICES ORDER FORM Customer: Address: Contact: Phone: E-Mail: Services: GruupMeet, Inc., a Delaware Corporation shall provide Customer with the GruupMeet Service. GruupMeet reserves the right to

More information

ELKHART COUNTY BOARD OF REALTORS AND MULTIPLE LISTING SERVICE OF ELKHART COUNTY INC. VIRTUAL OFFICE WEBSITE (VOW) LICENSE AGREEMENT

ELKHART COUNTY BOARD OF REALTORS AND MULTIPLE LISTING SERVICE OF ELKHART COUNTY INC. VIRTUAL OFFICE WEBSITE (VOW) LICENSE AGREEMENT ELKHART COUNTY BOARD OF REALTORS AND MULTIPLE LISTING SERVICE OF ELKHART COUNTY INC. VIRTUAL OFFICE WEBSITE (VOW) LICENSE AGREEMENT This License Agreement (the Agreement) is made and entered into between

More information

TERMS & CONDITIONS of SERVICE for MSKnote. Refers to MSKnote Limited. Refers to you or your organisation

TERMS & CONDITIONS of SERVICE for MSKnote. Refers to MSKnote Limited. Refers to you or your organisation TERMS & CONDITIONS of SERVICE for MSKnote Definitions: "Us or Our or We or Company" You or Your or Client Refers to MSKnote Limited Refers to you or your organisation Information about us: We are MSKnote

More information

Inject Design General Terms & Conditions

Inject Design General Terms & Conditions Inject Design General Terms & Conditions Latest Revision: April 2015 www.injectdesign.co.nz Content No. Contents Page No. 00 01 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 General Terms & Conditions

More information