What is an Extended Warranty Option?

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Ralf Washington
7 years ago
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1 Trimble Extended Warranty FAQs The Geomatics and Engineering Division offer Extended Warranty Options for various Trimble products. Where possible the extended warranty option will include hardware, firmware, and software. What is an Extended Warranty Option? Customers may extend the Standard Limited Hardware Warranty coverage for one or more years by purchasing an Extended Warranty Option. Trimble offers two different types of Extended Warranty options: Firmware/Software maintenance only and Hardware warranty plus Firmware/Software maintenance. The full Extended Warranty Option extends the standard warranty period of the product to protect against defects in materials and workmanship and includes also firmware/software maintenance. Trimble will replace or repair, at its sole discretion, part of the serialized components that prove to be defective. Specifically, a customer may return defective products to Allen Instruments. Allen Instruments is a certified Trimble service center. Note: during the warranty period, the customer must cover the cost of shipping the product to the service center or authorized service provider. Trimble will pay for returning the product to the customer. Allen Instruments / Trimble, will repair the defective product and return it to the customer. The cost of labor, replacement parts, and return shipping charges are covered under the Extended Warranty Option. Allen Instruments / Trimble, reserves the right to use either new, or warranted as new, replacement parts to repair the defective product. It is recommended to purchase The Extended Warranty Option before the Standard Limited Hardware Warranty expires, or before the previous Extended Warranty Option expires. If the purchased later, the instrument must have an inspection before the renewal of the (Full) Extended Warranty. This inspection must be done by Trimble / Allen Instruments. The successful inspection certifies that the equipment is in serviceable condition. The customer must pay an associated charge for this inspection as well as all shipping charges associated with the inspection. If the product is not serviceable, Trimble / Allen Instruments service personnel will notify the customer and quote to restore the product to serviceable condition. There is no need to purchase Extended Warranty Options backwards.

Customers may extend the Standard Limited Hardware Warranty coverage for one or more years by purchasing an Extended Warranty Option.

2 What is the definition of firmware? Firmware means software used in the hardware device to enable the different hardware systems to communicate and function together. These functions are essential to performance of the hardware device. What is the definition of application software? Application Software as referenced by the warranty addresses those functions that are considered to represent the user interface with the hardware device. The User Interface is configurable by the end user and many options for additional functionality. What types of software and firmware releases are there, and what does the extended warranty entitle me to? The following table summarizes the three types of software release: Level Purpose Availability Numbering System Fix Minor Major To fix a software version the does not perform as intended. To enhance features in the software. To add significant new features to the software. (Trimble service personnel will determine what is a significant new feature.) Available at no cost to all customers owning the previous minor software release. Only available to customers with current Extended Warranty Option. No cost Available to customers with current Extended Warranty Option at a discounted price. The second decimal place increases; e.g., version2.13 becomes The first decimal place increases: e.g., version 2.13 becomes 2.2 The first digit increases; e.g., version 2.13 becomes 3.0 Can an Extended Warranty Option be purchased at the initial product sale? Yes, you can purchase an extended warranty during the initial sale. Can you purchase multiple years of an Extended Warranty Option? Yes, the Extended Warranty Option allows you to specify the quantity and/or duration of the extended warranty. The extended warranty can be purchased for one, two, or three years in addition to the standard limited warranty. Is there a discount for ordering multiple years of an Extended Warranty Option? No, the cost of the extended warranty is based on historical service cost analysis that is not reduced just because you purchase multiple years of the same warranty.

Application Software as referenced by the warranty addresses those functions that are considered to represent the user interface with the hardware device.

3 When the product is sold, does any remaining Extended Warranty Option Coverage transfer to the new owner? Yes, as long as the Service and Support sales group is notified of the ownership transfer, the remaining coverage will be honored for the new owner. to record the change of ownership details. If I have an Extended Warranty on a product that I trade in for a new product, can I apply the remaining warranty to the new product? No, the new product will come with the Standard Limited Hardware Warranty that is available on all new products. What happens, if an instrument with valid Extended warranty options has an accidental damage? The warrant status of an instrument with accidental damage does not void. The repair itself is not covered under standard warranty / Extended warranty. The same refers to defects that occur within 3 months after the repair of an accidental damage. If the instrument can be repaired, the standard warranty / Extended warranty continues to its expire date. Instruments that once had an accidental damage can not renew Extended warranties. The warranty includes all spare parts used during the repair as well. If the instrument cannot be repaired, valid extended warranty options can be transferred to replacement instruments. What is not included in the Extended Warranty Option? The warranty does not include warranty against defects resulting from any warranty exclusions as specified in the terms and conditions of the Extended Limited Warranty Certificate. The warranty does not include repair or replacement of cables, user accessible batteries, or accessories. Trimble has no obligation under an Extended Warranty Option to warranty products that: ~ Have been altered or modified in any way without Trimble s authorization. ~ Have problems resulting from interaction with non-supported software, firmware or hardware. ~ Have problems created by customer negligence. ~ Have problems that do not significantly impair the covered product s performance or have Firmware versions identified by Trimble as unsupportable. ~ Require hardware upgrades in order to operate the new firmware or software releases Note: The extended warranty does not include any loaner or backup hardware to use while a product is in for servicing. How do I get more information on the Extended Warranty Option? For more information, please contact Trimble Service and Support Sales Group at trimble_support@trimble.com

com to record the change of ownership details. If I have an Extended Warranty on a product that I trade in for a new product, can I apply the remaining warranty to the new product?

Virtual Instruments Corporation. Maintenance and Support Services Supplement. Last updated on November 26, 2013.

Virtual Instruments Corporation Maintenance and Support Services Supplement Last updated on November 26, 2013. This Maintenance and Support Services Supplement ( Supplement ) states Virtual Instruments