siemens.com/oilandgas Lifecycle Management Comprehensive global support for highest plant availability, efficiency, and safety Answers for energy.

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1 siemens.com/oilandgas Lifecycle Management Comprehensive global support for highest plant availability, efficiency, and safety Answers for energy.

2 2 Lifecycle Management Siemens lifecycle service approach Maximum of plant availability Improved plantefficiency and safety Flexible support by experts Quick and flexible access to technicians on appropriate level experts world-wide technical knowledge Individual adress for contract customers Local and on-site service teams Hotline and dedicated customer service desks Defined global structures for service agreements Advanced sensors and embedded diagnostics Unique data base for installed base and knowledge Safe and client controlled remote access technology Technical equipment can only contribute to the bottom line when it is fully available and accessible at all times. The Siemens Lifecycle Management concept offers solutions that maintain the equipment s robustness and adapt it to the latest, ever-evolving technology developments. Siemens Oil & Gas Lifecycle Management offers a wide spectrum of services ranging from on-call/ hotline support, preventive and predictive maintenance, to plant improvement programs, IT security concepts and customized training schedules. Going beyond the classical role as an on-call service provider, we are prepared to engage in long term, custom tailored partnerships, aimed to a maximum of availability, efficiency improvement and safety of our client s installations.

3 Lifecycle Management 3 A partner for the entire lifecycle Siemens services are aimed at the entire lifecycle of an application, from early front-end engineering and EPC functions to services during plant operations. This includes basic maintenance service and spare-part concepts as well as modernizations and upgrades to cyber-security concepts and advanced process control. Services range from ad hoc help-desk support to permanent support on site, allowing responsibilities and activities to be tailored according to the customer s operating philosophy. These services can be offered in an integrated operations concept fully aligned with our customers operations, using advanced concepts such as remotecontrol rooms, online collaboration and global databases. Our capabilities, tools, and experience ensure rapid, configurable, and auditable transitions from the concept stage to the EPC stage and then smoothly into operations. Several hundred engineers are currently assisting our customers with all of their requirements throughout the lifecycle of their systems and plants on a 24/7 basis and reaching nearly every location around the world. Our engineers are sited regionally, but as part of our global virtual team they are strategically deployed to ensure the best possible coverage for our customers, including those who operate their vessels and platforms in frequently changing locations. Engineering/Project Phase Engineering & Project Management, Documentation, Planning, Procurement, FAT, Delivery Feed/EPC Phase Product, System, Solutions, Feed stage/ Documentation, Bid Management, Purchase order Plant Lifecycle Construction Phase Preservation, Mechanical completion, Clear punch list Commissioning Phase Function checks, Testing & commissioning, Putting to operation, Training, SAT, Completion, As built drawings Operation Phase Warranty, Startup support, On-Call service 24/7, Preventive and predictive maintenance, Repairs, Training, Upgrading, Retrofitting Lifecycle Mangement

4 4 Highlights of major services Highlights of major services From ad-hoc vendorship to long-term partnership Industrial operations have become increasingly complex during the last decades. Business has become more global, more reactive to changing political, economic and environmental conditions. Interdependencies have dramatically increased, and more and more information must be processed in even shorter time. At the same time, changing technical standards and legal restrictions put additional challenges on companies operating globally. This is why Siemens has developed its service capabilities from traditional on-call readiness and repair services into far more integrated and flexible structures. As a long term partner, we offer our clients to integrate service activities seamlessly into their operations, with flexible and modular concepts, adapting to the individual needs of our clients. Our Lifecycle Management is able to arrange efficient support even within complex global structures, balancing and integrating all technical, legal and financial aspects to make services maximal efficient. On-call services On-call services are aimed to give clients access to the right resources, in a quick and flexible manner. Our global customer support structure with local offices in all major spots, backed by global remote services ensures fullfledged and qualified support even at the most remote locations. Service agreements with Siemens ensure access to dedicated customer service desks and the availability of expert services 24/7 within a global organization. In addition to standard services around the clock, we also provide custom support for projects that are undergoing complex operations and migrations. These services are staffed by engineers engaged in dayto-day business on site, which ensures the appropriate skill availability at all times. Response and reaction times as well as the level of local support required can be agreed upon in accordance with individual customer needs.

5 Highlights of major services 5 Lifecycle services Services along the entire lifecycle Green- and brownfield projects On-call services, 24/7 hotline support Preventive and predictive maintenane Remote services and integrated operations Modernization, regular updating and upgrading Consulting, training On-site maintenance management IT security concepts Integrated operations Calling us in case of a failure, is only one option of support. Considerably more efficiency and safety can be obtained by implementing a tailored, integrated service concept. Siemens has the structures, skills and process in place, combined with an appropriate technical infrastructure, to integrate our services seamlessly into our customer s workflow. This concept is scaled to adapt to our customers operational philosophies and needs. Such kind of turnkey maintenance services include Siemens engineers being permanently available on site, or alternatively being connected from onshore locations via remote monitoring and maintenance services. We also provide data and tools from connected non- Siemens offshore equipment. The latter enables even suppliers of non-siemens equipment to monitor and remotely access their own equipment. Remote monitoring services Siemens global service and diagnostic centers for continuous online performance monitoring and remote maintenance are an important factor in keeping your OPEX low and your equipment accessibility high. They allow us to develop condition monitoring-based maintenance strategies that reduce downtime and ensure the highest possible performance. Siemens unique remote access technology provides 100% client controlled connections, compliant with all international standards of cyber security. Hands-on training and building local expertise Building skills is essential for the effective use of a new system. Every Siemens contract offers comprehensive training of our customers staff. In many cases, this includes training on real-life simulators. We offer customized training courses and standard equipment training, either at Siemens locations, on site, or elsewhere to fit our customers needs. Consulting services Our consulting services provide a unique opportunity to guide you through all stages of your project. This includes design engineering, relief management, process safety management, and software solutions. For example, COMOS, a leading software for integrated lifecycle engineering, enables better quality decisionmaking throughout the plant s lifecycle. It ensures that engineers and operators can access all projectrelevant data at all times, across all company levels and in all project and operation phases. Our capabilities, tools, and experience help ensure rapid, configurable, and auditable transitions from the concept to the EPC and further on to the operational stage. Our early involvement in the concept phase results in the best possible technical solutions which limits project risks.

6 6 Highlights of major services Siemens provides a wide range of services to secure the best possible operation of our deliveries throughout their entire service life. A service agreement secures the optimal structure for meeting the customer s needs and a single point of contact to the entire Siemens business portfolio. Naturally, all engineering and maintenance work executed by our LCM teams complies with ISO 9001/ISO 14001, and the Siemens Quality Management System. Tools for improved planning and operation Siemens offers a well defined portfolio of unique software solutions to ensure perfectly coordinated planning, engineering, installation, and operation of oil and gas production assets. These solutions make processes transparent by exchanging all required information throughout the various stages of the asset s lifecycle. From the initial planning steps with the Oil and Gas Manager and lifecycle engineering with COMOS to utilizing the real-time information tool XHQ, Siemens supports planners, builders, and operators of onshore and offshore oil and gas production plants around the world. Planning and calculating with the Oil and Gas Manager automated engineering calculations to reduce development time and costs integrated design preferences, benchmarks, and past project experience that drive consistency and traceability of results collaboration with all team members (process, structural, marine, pipeline, cost estimation) for the study XHQ: eliminating operational inefficiency XHQ aggregates operations data, subjects it to goal-oriented processing, and links it in real time with businessrelevant data to achieve the highest levels of performance and efficient plant operation gathering and condensing measurable data to enable better, faster, more informed decisions across all levels From integrated engineering to integrated operations With our unique COMOS concept, customers can integrate their project assets over the entire lifecycle of an installation and its equipment. The unified COMOS data platform provides plant engineers, construction companies, and operators with a seamless information flow of project-relevant data across all levels of their business and all project stages. The result: greater transparency, more efficient workflows, higher productivity, and increased quality thanks to perfect coordination of the engineering and operations domains.

7 Highlights of major services 7 KPI s including bonus/penalty Field Service (call out) Engineering support Consulting and Training Resident field service engineers Contract Spare Parts/Logistic (Management) IT-support (Remote) monitoring Component refurbishment Retrofits and Revamps Trouble shooting Repairs and overhauls Comprehensive service concept for the whole scope of supply Dedicated Customer Service Desks Customer Service Desks are located in the Siemens offices near our customers or even on our client s premises. They receive additional support from the Siemens competence centers around the world and those of our partners. Customer Service Desks provide dedicated teams assigned to handle all of the regular service and maintenance activities on a day to day basis, in addition to minor modifications and enhancements. The scope of work is contracted in a full-scale Global Service Agreement (GSA) or customized scaled-down contract. The size and skill base of this core team is designed according to the customer s requirements. With a dedicated customer service desk, our clients enjoy a single point of contact for their specific portfolio a dedicated project manager or service coordinator prioritized access to critical skills and resources. Modernization, update and upgrade services Modernization services are aimed on maintaining and increasing your plant s efficiency. While in early stages regular software updates help to ensure high levels of safety and efficiency, systematic obsolescence management supports long-term reliability and constant increase of efficiency. Minor upgrades and adjustments keep your equipment at state of the art, and help to enhance the overall lifecycle, thus saving costs and loss of production. With detailed knowledge and access to latest in-house information, no one can consult you better than our experienced engineers on what s possible and how to do, in order to get the maximum out of your investment. Modernization thus helps to save investment and enhance the lifecycle of equipment ensure safe and reliable operation throughout life time increase plant s efficiency by applying latest technology improvements.

8 Published by and copyright 2014: Siemens AG Energy Sector Freyeslebenstrasse Erlangen, Germany LifeCycle Management Siemens AS Østre Akervei Oslo, Norway Phone: Siemens Energy Inc. Oil & Gas Solutions 4635 Southwest Freeway Houston, Texas 77027, USA For more information, please contact our Customer Support Center. Phone: Fax: (Charges depending on provider) Web: Power Division Order No. E50001-G440-A195-X-4A00 Printed in Germany Dispo c4bs No TH WS Printed on elementary chlorine-free bleached paper. All rights reserved. Trademarks mentioned in this document are the property of Siemens AG, its affiliates, or their respective owners. Subject to change without prior notice. The information in this document contains general descriptions of the technical options available, which may not apply in all cases. The required technical options should therefore be specified in the contract.

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