1 Powered by partnership Sustainable service solutions for your wind power project siemens.com / energy / wind-service
2 Invest in a partner who invests in you We believe sustainable investments are powered by partnerships. Our service teams work closely with you to help you achieve the best long-term returns. Maintaining performance to sustain your investment A partnership with Siemens is a partnership with every one of our employees, all of them dedicated to lowering your cost of energy. Our global team continually works hard to create one of the industry s most comprehensive and flexible service portfolios. That work continues as we strive to develop our solutions still further. R&D is focused on developing ever-smarter diagnostic techniques to make service more proactive. And on devising new products that optimize the performance of your assets on your behalf. Tailoring service to your specific needs Whether you operate wind turbines at inland, coastal, or offshore sites, our service team will fashion an intelligent Siemens service solution that is tailormade to your needs. We will cooperate with you to deliver reliability and maximum output under any conditions. Our ultimate goal: to optimize your return on investment throughout the lifecycle of your project. 360 care, 365 days a year Servicing your wind power plants requires dedication to detail, and a long-term partnership with a commitment to care. By adapting our range of services to your specific project, we can deliver 360 care of your asset around the clock, from day one, for the lifetime of each turbine. When action is needed, we can call on our unique logistics, diagnostic capabilities, and experience to respond smarter and quicker. We re equally committed to the safety of our own greatest resource: our employees. To meet our responsibility to them, we developed a Zero Harm policy that makes their health and safety paramount at all times. 2 3
3 She s serviced hundreds of turbines but she rarely needs to go near any of them Camilla Lauridsen and her team monitor almost 10,000 wind turbines around the clock at our remote diagnostics center, cutting site visits dramatically. Camilla is just one of 150 experts working at Siemens facility, a digital wind farm that harvests data from wind turbines as far afield as North Dakota and the East China Sea to make service more proactive. In fact, 85 percent of issues are resolved without the need for a site visit. Her team typifies the Siemens approach. Our employees continually exploit wind power experience gained since the early 1980s to develop service efficiencies and innovations. The upshot is a comprehensive program that provides connected thinking for you, and care that lasts for the long lifetime of your investments. For Camilla and her crew, it means less time on-site and more time at their desks. Looking beyond the obvious Our teams listen to wind turbines all over the world, turning big data into the insights required to customize our services to your needs and optimizing operational performance on your behalf. Turning big data into smart data Big data is a great opportunity for you and for us that has effectively helped us reinvent routine maintenance. The fact that we operate offshore and onshore wind turbines in more than 30 countries on five continents gives our diagnostics teams not only unrivaled experience, but also access to unprecedented amounts of data on wind turbine performance, fleet operations, weather conditions, and much more. We analyze this data to produce the meaningful insights that minimize risk, maximize safety, and optimize performance of your wind power plant from day one. Using advanced modeling and analytics, we can limit service visits to an absolute minimum, based on the condition of your wind turbines, and without compromising plant reliability. You benefit from unit-specific services that anticipate your needs and optimize your processes. Remote monitoring and diagnostics Remote diagnostics experience since: 1998 Monitored turbines: Almost 10,000 Staff worldwide: 150+ experts New data collected every day: 200+ gigabytes Amount of data in the database: 97+ terabytes in total Number of measured anomalies: 6,000+ per week Diagnostic warnings to service teams: 500+ per week 4 5
4 Service operation vessel Main particulars: Length: m, width: 18 m, speed: 14 knots Accommodation: 40 service technicians Hydraulic gangway system: Safe access at wave heights of up to 2.5 m Yearly offshore weather uptime: 285 days Effective working hours: 10 h per 12-hour shift Features at sea: Storage and workshop Taking offshore service into new waters Powered by: Siemens BlueDrive diesel electric propulsion system; includes four diesel generators, each capable of generating 1,650 kw of power He ensures smooth service however rough it gets Andres Chacon commissioned the custom-made service operation vessels that enable us to operate in all weathers and at any distance. Andres decided that when it came to working on increasingly distant and challenging offshore sites, the right ships didn t exist. So he had them built. It was a bold decision, but his confidence has been repaid. The new vessels can keep our technicians safer in an inherently challenging environment, and also allow them to spend more of their time where it counts: on your wind turbines. This is just a part of the industry s most comprehensive service and logistics platform. We now offer an unrivaled level of access that can keep your turbines operating through rain, shine, and high waves. Our unique logistics including Siemens industryleading service operation vessel offer more efficient protection for your offshore investment. Specialized services for new offshore needs Offshore wind power has come of age. Next-generation wind power plants are larger, more complex, and farther from shore, which demands ever more sophisticated and flexible service to maintain performance. By partnering with Siemens, you put unparalleled offshore experience and innovation to work for your assets. Our dedicated maritime and aviation solution team uses industry-leading software to tailor our unique logistics capabilities to your project. You benefit with more reliable, more cost efficient, and safer work at sea. Service innovations break new ground at sea Every Siemens service contract is different, but our offshore contracts all have one thing in common: By using a software simulation tool, we find the most efficient, long-term logistics solution for your project. Individually tailored to your needs, it can combine several modes like helicopters or crew transfer vessels. Depending on the conditions, you may even benefit from the superior safety and efficiency of our state-of-the-art service operation vessel (SOV). The SOV is a floating workshop, hotel, and spare-parts warehouse in one. Positioned close to your wind power plant, it reduces time spent traveling to and from shore and helps our teams respond faster. Whereas conventional vessels can only transfer technicians to wind turbines in waves up to 1.5 meters high, our hydraulic gangway system lets them literally walk to work in 2.5-meter swells. Our remote diagnostics team supports service planning to ensure that time at sea is used efficiently further reducing your costs. When an SOV returns to port, the spare parts, fuel, and specialist technicians are already there so it can turn around faster and take advantage of targeted service operations. Prediction of potential issues also allows for early mobilization of jack-up vessels chartered by Siemens for long terms. Long-term planning lowers risk The contract with Siemens you agree to can come with unsurpassed long-term warranty services. Our sheer size and experience gives you access to the resources that ensure supplies of key parts and personnel, as well as the security that your asset can operate at optimum levels over its entire service life. The result is a partnership that minimizes risk, and maximizes peace of mind. 6 7
5 Connected thinking We are committed to comprehensive care for the lifetime of your wind turbines. The four pillars of our partnership With an increasing number of wind turbines being installed around the globe, consistency is essential for optimum return on investment throughout a project s lifetime. We have redesigned the way we offer service to match changing and diverse needs. Our portfolio gives you flexibility by offering a broad range of intelligent and innovative solutions that cover four key criteria. Reliability Our programs keep your wind turbines up and running and enhance your return on investment. Smart diagnostics and innovative offshore logistics can boost uptime and performance; a reliable supply of spare parts and services keep you on the safe side. Reassurance We invest in our products so you can do the same. That s how we know that our product and service quality will live up to your expectations. Time-based availability guarantees you an average availability for a certain percentage of time. Yield-based availability aligns our incentives with yours to keep actual achieved yield as close as possible to potential yield by keeping your turbines running in high winds and performing maintenance when wind speeds drop. RELIABILITY REASSURANCE Optimization For us, service means more than just maintaining und repairing. Once your wind turbine is installed, we continue to improve it so that you can profit from the ongoing development of our technology. Features like the power-curve upgrade enhance your wind turbine s output, while the high wind ride-through extends operating range at high wind speeds. From changes in legal regulations to essential software updates, we offer enhancements for permanent asset optimization. Knowledge Knowledge is power, which is why we offer you numerous opportunities to transfer and exchange expertise. You can harness our data services and the SCADA system to access raw or processed data that helps you analyze and better understand your wind turbines. You can also take part in our safety and technical training program. Choose from more than 100 training courses in four training centers, all of them taught by highly skilled employees. Siemens wind service: connected thinking Comprehensive care for the lifetime of your turbines OPTIMIZATION KNOWLEDGE 8 9
6 Smart today, interactive tomorrow Committed to a sustainable future Working with you, we aim to drive down maintenance costs by replacing reactive service models with a new generation of proactive, interactive solutions based on smart data. In more than 30 years we have helped transform the wind power sector, but one thing has never changed: our commitment to our partners. You can rely on the support of our teams for the entire lifetime of your wind turbines. On your behalf, we constantly pursue innovation and improve on proven products, ensure availability, and tailor our extensive service portfolio to the specific needs of your project. You can rest assured that your wind power investment is secure in the long term. More service, less servicing By collaborating more closely with you, we can develop more proactive, efficient service models that make more intelligent use of your assets. Our collaboration will be enriched by ever increasing amounts of machine and fleet data. With nearly 20 years of experience in fleet diagnostics, we have the know-how to turn this mountain of information into smart data and apply it intelligently to the benefit of your project. Turbines talk, we translate Our employees have patented numerous diagnosticrelated technologies and they continue to develop innovative analytical models the tools that deliver the insights that help us make better choices. Drawing on machine and fleet data, our experts look ahead to help prevent unexpected downtime. They will turn digital information into customized planning that assigns the most suitable people, spare parts, and logistics to your projects. Your turbines are online Our online customer portal Wind Dialogue gives you continuous, independent, protected access to operation and maintenance data for your wind power plant. At any stage of your service contract, you can call up and download various figures from configuration and production data through agreements for your wind power plant to an overview of potential enhancements that maximize performance and profitability. First time, most times Smart data also helps us make service operations even safer. Thanks to remote diagnostics, we ve already significantly reduced our technicians assignments and there may yet be room for another reduction. If technicians have to visit a turbine personally, our aim is that they only have to go once. Thanks to our database and experience, they know beforehand which tools to bring and which knowledge to use, and so increase the first-time fix rate. Optimization through digitization Harvest Wind and White Creek, Washington, USA Working closely with Summit Power Group LLC, Siemens services maintains 132 SWT-2.3 turbines at these major wind projects in Washington State. The result: continued reliability, availability, and cost efficiency since Configuration 132 turbines (SWT-2.3, 304 MW) Service since year long-term service extension in 2014 Port Alma and Chatham Kent, Ontario, Canada In 2008, Kruger Energy awarded Siemens Canada Ltd a four-year service and maintenance contract for 88 wind turbines spread over two sites in Ontario. In 2012, a satisfied partner extended that contract by 10 years and ordered a power-curve upgrade for both sites. Configuration 88 wind turbines (SWT-2.3, 200 MW) Service since year service agreement with power-curve upgrade Like our service technicians, as a service partner you profit from our ongoing digitization. Thanks to the initiative of Business Improvement Manager Jennifer Dillon, ipads have greatly simplified our technicians daily business. Before their introduction, maintenance or repairs could be held up by extensive paper traffic. Now every document is accessible online and much easier to handle for technicians working in tight spaces. What s more, digitization has streamlined workflows. Our teams can now document their work, questions, troubleshoot, and give feedback from wherever they are, quickly and directly without losing precious time. Sandbank, Germany Siemens will provide 72 SWT turbines for Vattenfall s new Sandbank offshore wind power plant. A pioneering service logistics concept will generate synergies from Sandbank s proximity to the DanTysk site and drive down the maintenance costs of both projects. The joint service operation will use our industry-leading service operation vessel that was specially designed for this type of deployment. Configuration 72 turbines (SWT-4.0, 288 MW) Service starts in 2016 SOV share with DanTysk 10 11
7 Published by Siemens Wind Power A/S Power Generation Services Wind Power and Renewables Borupvej Brande, Denmark siemens.com/energy/wind-service For more information, please contact our Customer Support Center. Phone: Fax: (Charges depending on provider) Power Generation Services Order No. PSWP-B RS 15_51_192 All rights reserved. Trademarks mentioned in this document are the property of Siemens AG, its affiliates, or their respective owners. Subject to change without prior notice. The information in this document contains general descriptions of the technical options available, which may not apply in all cases. The required technical options should therefore be specified in the contract.
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