This division administers employee benefits, City liability and property insurance programs, OSHA and Workers Comp programs, and ADA compliance.

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1 Mission To make significant contributions to the success of the organization and the City by providing exceptional administrative, technology, risk management and support services while ensuring sound citywide financial planning. The Department is responsible for providing a variety of support services to other departments and to the public, including facilitating the City's budget process. Besides the Administration and Financial Planning section, the Department is made up of three divisions: Information Technology, General Services, and. Information Technology is responsible for technology planning and support including computer and telephone networks, software application development and support, Geographic Information System (GIS) maintenance, and the City s web and e- government applications. General Services provides facility management, planning, and maintenance services to the Sonoma County Library branches within the City, the Sonoma County Museum, and most City-owned facilities, as well as centralized purchasing and warehousing operations for most City departments. General Services also provides the City s Emergency Preparedness function for non-public safety employees. The Emergency Preparedness Coordinator ensures FEMA training for employees, helps coordinate the Emergency Operations Center, and provides community outreach through the Helen Putnam Award winning Citizens Organized to Prepare for Emergencies (COPE) program. Finally, the Department's division reviews activities of the City and develops programs to minimize the City's exposure to risk, contain loss through proper risk management and control, provide a safe and healthful work environment for City employees, and promote safety in the services provided to City residents. This division administers employee benefits, City liability and property insurance programs, OSHA and Workers Comp programs, and ADA compliance

2 FY 2008/09 Key Objectives Work with the City Manager's Office and Organizational Development staff to create an organization-wide process of continuous improvement and effectiveness that includes all levels of the organization. 11 In conjunction with the City Manager's Office, guide the organization through significant budget reductions, utilizing a collaborative approach involving the City Council, labor groups, City staff and the community. Evaluate, through polling and other means, the merits of moving forward with a voter-sponsored revenue enhancement measure and take the lead in this effort. Expand the COPE program to reach 10% of our community within two years Expand the City's presence in the community for a number of events including Spring Clean and Hands across the County, and chair the Day of Caring event with the United Way and the County. Continue to pursue conservation measures to reduce gas, electricity, and water costs. This includes the construction of a co-generation plant at Finley Community Center, use of next-generation interior lighting, pursuing tax credits and rebates for conservation programs, and serving as a member of the steering committee for Solar Sonoma. 8 Develop a three dimensional model of the Downtown area to aid in current and/or proposed development projects and streetscapes. Once complete, the model will be made available on the City's GIS system for internal and external use. 1 Provide Project Management leadership and technical systems architecture to support new enterprise-grade projects such as the ADMINS Replacement Project (ARP), Utility Billing and Parking Citations software replacement projects. Service Indicators 2002/ / / / / /08 Estimate Sq.Ft. Facilities Maintained per Worker 60,820 61,221 73,465 79,924 63,808 78,897 Number of New Liability Claims Number of Workers' Comp Claims: First Aid Only New Injury Claims Total Open Injury Claims GFOA Certificate of Achievement for Budget Excellence No No No Yes Yes Yes Online Recreation Class Registrants per year Online Building Permits and Inspections per year Online GIS Logins per month Free Downtown Wireless (WiFi) Connections per month Number Percent Number Percent Logins Users 6,563 20% 9,227 27% 558 9% 7,665 25% 515 9% ~1, ,732 31% 600 2, ~10,000 32% ~500 ~2,000 ~460 ~12,000 31% 589 ~2000 ~ ~350 ~1,

3 FY 2007/08 Key Accomplishments Took a lead role in facilitating the application and presentation process that culminated in the winning of the All America City Award. Worked proactively with PG&E to receive lower gas and electricity rates resulting in savings and credits totaling approximately $190, Received the prestigious Helen Putnam Award for Excellence for the City's COPE program. 11 Continued to develop online benefit education and information for City employees and prospective employees through the Mybenergy.com page. Developed the Health and Wellness program consisting of activities including a walking challenge, a "Biggest Loser" contest, and the Healthy Living intranet site for employees. Implemented and went live with a new and improved srcity.org website. 11 Completed the successful introduction of AT&T uverse service into Santa Rosa, plus significant improvement of Comcast service (OnDemand, more HD channels, Comcast Digital Voice, etc.). For more information on major initiatives from Information Technology, please see Expenditures by Fund / Funding Source Actual Actual Estimate Budget Request General Fund $5,266,809 $6,063,323 $5,937,887 $5,960,713 $5,849,907 Capital Improv ement Fund $3,615,623 $441,493 $11,708,149 $751,000 $242,000 Fund $18,424,701 $19,684,304 $21,749,896 $23,226,211 $24,596,435 Information Technology $2,836,522 $3,939,864 $4,155,014 $4,222,938 $4,283,763 Total $30,143,655 $30,128,984 $43,550,946 $34,160,862 $34,972,105 Expenditures by Category Actual Actual Estimate Budget Request Salary $3,334,079 $3,898,666 $4,209,685 $4,720,530 $4,809,756 Benefits $1,216,200 $1,365,022 $1,478,569 $1,597,311 $1,583,652 Serv ice and Supplies $25,205,069 $24,414,841 $23,959,365 $25,696,625 $27,147,477 Indirect Costs $314,292 $354,014 $444,240 $443,841 $458,220 Capital Outlay, Projects and Other $74,015 $96,441 $13,459,087 $1,702,555 $973,000 Total $30,143,655 $30,128,984 $43,550,946 $34,160,862 $34,972,105 Major Budget Changes In total, the General Fund portion of the department budget decreased by 2%, or approximately $111k. This amount represents a net reduction, when negotiated salary and benefit increases are taken into account. The total reductions, however, total almost $217k and include such items as developing a full cost recovery methodology for the in-house Construction Crew; eliminating 1.0 FTE of administrative support as part of a

4 Facility Planning reorganization; making reductions in water and electricity usage; and moving a maintenance worker to the in-house Construction Crew and charging his time out to projects. The department's two internal service funds, and Information Technology, increased by 6% and 1% respectively. A Limited Term 1.0 FTE Programmer was added to IT to support the ADMINS Replacement Project. Expenditures by Program 2008/09 Request 72.3% Information Technology 11.3% Purchasing 1.0% General Services 12.6% General Administration 2.8% Historical Staffing 120 Employees In 2006/07, the Finance function of the Services Department was established as its own department; prior to 2006/07, the employee count represents the combined Finance and Services departments

5 Organizational Chart Technology Programs Manager Project Manager GIS Supervisor GIS Analyst Chief Technology Officer Applications, Development & Integration Supervisor Sr. Programmer/ Analyst Programmers/ Analysts (3) Limited Term Programmer/ Analyst ARP Technology Application Specialists (2) IT Operations Section Manager IT Supervisor Sr. IT Technicians (4) IT Technicians (7) Director of Services/ Assistant City Manager Officer (Serves Finance & ) Financial Planning Manager Principal Financial Analysts (2) Risk Manager Analysts (2) Sr. Assistant Confidential Technician Web Administrator Sr. Assistants (2) General Services Administrator Technician Assistant Confidential IT Support Specialist Purchasing Agent Facilities Coordinator Facilities Planner Sr. Buyer Sr. Storekeeper Crew Supervisor Emergency Preparedness Coordinator Buyers (2) Stores Specialist Sr. Workers (6) Storekeeper Stores Clerk Skilled Workers (3) Workers (2)