Sage Abra SQL HRMS Abra Workforce Connections. Installation and Setup Guide

Transcription

1 Sage Abra SQL HRMS Abra Workforce Connections Installation and Setup Guide

2 2009 Sage Software, Inc. All rights reserved. Sage, the Sage logos, and the Sage product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. Crystal Reports is a registered trademark of Business Objects in the United States and/or other countries. NetLib is a registered trademark of Communication Horizons. OrgPlus is a trademark of HumanConcepts, LLC. TextBridge is a registered trademark of ScanSoft, Inc. Microsoft, Outlook, Windows, Windows NT, Windows Server, the.net logo, Windows Vista and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and /or other countries. The names of all other products and services are the property of their respective holders. Sage has made every effort to ensure this documentation is correct and accurate but reserves the right to make changes without notice at its sole discretion. Use, duplication, modification, or transfer of the product described in this publication, except as expressly permitted by the Sage License Agreement is strictly prohibited. Individuals who make any unauthorized use of this product may be subject to civil and criminal penalties. For additional assistance on this and other Sage products and services, visit our Web site at:

3 Table of Contents Overview... 1 Introduction...1 System Requirements...1 Hardware and Software Requirements and Recommendations...2 Sage Abra SQL HRMS Firewall / Security Services Configuration...14 Abra Workforce Connections Firewall / Security Services Configuration...14 Network Security Configurations...15 Basic Network Security IIS behind Firewall Advanced Network Security IIS and Two Demilitarized Zones (DMZs) Enhanced Network Security IIS in Demilitarized Zone (DMZ) Abra Workforce Connections Data Execution Prevention Settings...16 Install Abra Workforce Connections on a New Server Using Dynamic Information Sharing with Microsoft Windows 2008 Server...25 Install Abra Workforce Connections...29 Upgrade Abra Workforce Connections Before you begin...47 Upgrade your installation...47 Abra Workforce Connections System Maintenance Configuration and Settings...54 SQL Server...54 E mail...55 Sage Abra SQL HRMS...55 Abra Workforce Connections...55 SQL Maintenance...56 Server Errors...58 Benefit Calculation Errors...59 Duplicate Key Report...60 Remove Logins...61 Web Security...63 Recommended Setup...65 Scheduled Backup and Restore...65 Installation and Setup Guide i

4 Sage Abra SQL HRMS Keys used by Abra Workforce Connections...67 Tables and Keys Setting Up Abra Workforce Connections...71 Set Up Sage Abra SQL HRMS Assign Secondary Supervisors Update E mail Addresses Review Attendance Plan Setup Prepare Data to Use in Abra erecruiter Assign hiring managers Review and update job related information Review and update job codes Prepare code tables for import Set Up Abra Workforce Connections Set Up Pages Define Display, Message Center, and E mail Settings Define Custom Content Define Global Approvers and Global Application Questions Assign Roles Set Up Logon Parameters Set Up Applicant Logon Parameters Define System Settings Define Time Off Customize Abra Workforce Connections (optional) Custom message on the Logon page Company logo and name Links to external intranet or internet sites Post company documents Add a new menu item Place text on pages Display user defined fields ii Abra Workforce Connections

5 Appendix Security Recommendations for Public Accessed Workstations...85 Software Applications...85 Data Security...85 More Best Practices...86 Installation and Setup Guide iii

6 iv Abra Workforce Connections

7 Overview Important! This product should be installed only by a certified Business Partner. Introduction The Installation and Setup Guide is provided to help you install and set up Abra Workforce Connections (AWC). It includes the following topics: System Requirements Install Abra Workforce Connections on a new server Upgrade Abra Workforce Connections v10.0 Abra Workforce Connections System Maintenance Sage Abra Keys used by Abra Workforce Connections Setting Up Abra Workforce Connections System Requirements Before you install Abra Workforce Connections, review the following software and hardware requirements to make sure your server and client are properly configured. Installation and Setup Guide 1

8 Hardware and Software Requirements and Recommendations Hardware and Software Requirements and Recommendations Sage Abra SQL HRMS (without Abra Workforce Connections) Server Requirements Processor Operating System Intel Pentium IV 2.4 (GHz) or higher Install and configure one of the following: Windows Server 2003, Standard or Enterprise Edition, Service Pack 2 or higher Note: For Windows Server 2003, SP2 or higher, you must verify that the Data Execution Prevention (DEP) settings are correct. Refer to page 15 for details. Windows Server 2008 Netware is currently not supported. Database Install and configure one of the following: SQL Server 2005 Standard Edition Service Pack 3. This must be set up using mixed mode authentication. SQL Server 2005 Express Edition Service Pack 3. This is the default database installed with Abra Workforce Connections. Advanced Services is also required to run full text queries in Abra erecruiter when searching resumes. SQL Server 2008 Standard Edition Service Pack 2 SQL Server 2008 Express Edition Service Pack 2 Note: SQL Server 2005 running on Windows Server 2003 and SQL Server 2008 running on Windows Server Refer to the Abra Workforce Connections Technical Installation Guide for Windows Server 2003 and 2008 for configuration information for SQL Server and mixed mode authentication setup. Sage Abra SQL HRMS Sage Abra SQL HRMS v10.0 RAM Hard Drive If you are installing Sage Abra Alerts and Sage Abra Workforce Connections on the same server, you must install Sage Abra Alerts before installing Abra Workforce Connections. 4 GB 2 GB for the first 1000 employees Additional 1 GB for each additional employee 2 Abra Workforce Connections

9 Hardware and Software Requirements and Recommendations Server Requirements Drive Monitor DVD drive (or any drive capable of reading a DVD) SVGA with 1024x768 or higher resolution. SQL Server Express is appropriate for organizations with five administrative Sage Abra SQL HRMS users or less and 25 concurrent AWC and erecruiter users or less. Organizations with more than five administrative Sage Abra SQL HRMS users or more than 25 concurrent AWC and Abra erecruiter users (administrators, employees, and applicants) should consider a SQL Server database. More helpful information: Information concerning SQL Server security, stability, and scalability is available at the following link: Abra Workforce Connections / Abra erecruiter Server Requirements Processor Intel XEON 2.4GHz or higher During Open Enrollment for Abra Workforce Connections: >500 but <1000 employees Intel XEON 3.0GHz >1000 but <3000 employees: Dual Intel XEON IV 3.0 GHz > 3000 employees: Quad Intel XEON IV 3.0 GHz Operating System Install and configure one of the following: Windows Server 2008 Install and configure: - Microsoft Internet Information Services web server and the World Wide Web Publishing Service - SMTP Service 1, 3 - ASP.NET 3.5 (must be added automatically during install) Warning: If ASP.NET 3.5 Framework installed, you must navigate to the Internet Information Services (IIS) Manager and change the Web Service Extension for ASP.NET v3.5 from Prohibited to Allowed or you will be unable to open the AWC Web page. IIS v6.0: Installation and Setup Guide 3

10 Hardware and Software Requirements and Recommendations Server Requirements IIS v7.0: Windows Server 2003, Standard or Enterprise Edition, Service Pack 2 or higher. For information about Windows Server 2003, Web Edition, refer to the note at the end of this table. 4 Abra Workforce Connections

11 Hardware and Software Requirements and Recommendations Server Requirements Note: For Windows Server 2003, SP2 or higher, you must verify that the Data Execution Prevention (DEP) settings are correct. Refer to page 15 for details. Install and configure: - Microsoft Internet Information Services web server and the World Wide Web Publishing Service - SMTP Service 1, 3 - ASP.NET 3.5 (must be added automatically during install) Warning: If ASP.NET 3.5 Framework installed, you must navigate to the Internet Information Services (IIS) Manager and change the Web Service Extension for ASP.NET v3.5 from Prohibited to Allowed, or you will be unable to open the AWC Web page. IIS v6.0: Installation and Setup Guide 5

12 Hardware and Software Requirements and Recommendations Server Requirements IIS v7.0: Use Manage Your Server to add and configure: - the Application Server role, including ASP.NET - the Mail Server role Note: Netware is currently not supported. Refer to the Abra Workforce Connections Technical Installation Guide for Windows Server 2003 and Windows Server 2008 for configuration information for IIS and SMTP. 6 Abra Workforce Connections

13 Hardware and Software Requirements and Recommendations Server Requirements Database Install and configure one of the following: SQL Server 2005 Standard Edition SP3. This must be set up using mixed mode authentication. SQL Server 2005 Express Edition SP3. This is the default database installed with Abra Workforce Connections. Advanced Services is required to run fulltext queries in Abra erecruiter when searching resumes. SQL Server 2008 Standard Edition SP2 SQL Server 2008 Express Edition SP2 Note: SQL Server 2005 running on Windows Server 2003 and SQL Server 2008 running on Windows Server Sage Abra SQL HRMS RAM Refer to the Abra Workforce Connections Technical Installation Guide for Windows Server 2003 and Windows Server 2008 for configuration information for SQL Server and mixed mode authentication setup. Sage Abra SQL HRMS v10 If you are installing Sage Abra Alerts and Abra Workforce Connections on the same server, you must install Sage Abra Alerts before installing Abra Workforce Connections. 4 GB Hard Drive 2 GB for the first 1000 employees Additional 1 GB for each additional 1000 employees Drive DVD drive (or any drive capable of reading a DVD) Monitor SVGA 1024x768 resolution or higher. SQL Server Express is appropriate for organizations with 5 administrative Sage Abra SQL HRMS users or less and 25 concurrent AWC and Abra erecruiter users or less. Organizations with more than 5 administrative HRMS users or more than 25 concurrent AWC and Abra erecruiter users (administrators, employees, applicants) should consider SQL Server. Installation and Setup Guide 7

14 Hardware and Software Requirements and Recommendations About Windows Server 2003 Web Edition: SQL Server 2005 or 2008 Express Edition can be installed on the same server that is running Windows Server 2003 Web Edition SQL Server cannot be installed on the same server that is running Windows Server 2003 Web Edition. However, you can use SQL Server with Windows Server 2003 Web Edition if SQL Server resides on a different server. About Windows Server 2008 Web Edition: SQL Server 2005 or 2008 Express Edition can be installed on the same server that is running Windows Server 2008 Web Edition. SQL Server can be installed on the same server that is running Windows Server 2008 Web Edition. More helpful information: Information concerning SQL Server security, stability, and scalability is available at the following link: Sage Abra SQL HRMS and Abra Workforce Connections on Same Server Server Requirements Processor Operating System Intel XEON 2.4 (GHz) or higher During Open Enrollment for Abra Workforce Connections: >500 but <1000 employees: Intel XEON 3.0 GHz >1000 but <3000 employees: Dual Intel XEON IV 3.0 GHz >3000 employees: Quad Intel XEON IV 3.0 GHz Install and configure one of the following: Windows Server 2008 Install and configure: - Microsoft Internet Information Services web server and the World Wide Web Publishing Service - SMTP Service 1, 3 - ASP.NET 3.5 (must be added automatically during install) Warning: If ASP.NET 3.5 Framework installed, you must navigate to the Internet Information Services (IIS) Manager and change the Web Service Extension for ASP.NET v3.5 from Prohibited to Allowed, or you will be unable to open 8 Abra Workforce Connections

15 Hardware and Software Requirements and Recommendations Server Requirements the AWC Web page. IIS v6.0: IIS v7.0: Installation and Setup Guide 9

16 Hardware and Software Requirements and Recommendations Server Requirements Windows Server 2003, Standard or Enterprise Edition Service Pack 2 (or higher) is required to install SQL Server Express Edition on Windows Server (For information about Windows Server 2003, Web Edition, refer to the note at the end of this table.) Note: For Windows Server 2003, SP2 or higher, you must verify that the Data Execution Prevention (DEP) settings are correct. Refer to page 15 for details. Install and configure the Application Server, including: - Microsoft Internet Information Services web server and the World Wide Web Publishing Service - SMTP Service 1, 3 - ASP.NET 3.5 Framework (added during install) Warning: Warning: If ASP.NET 3.5 Framework installed, you must navigate to the Internet Information Services (IIS) Manager and change the Web Service Extension for ASP.NET v3.5 from Prohibited to Allowed, or you will be unable to open the AWC Web page. IIS v6.0: 10 Abra Workforce Connections

17 Hardware and Software Requirements and Recommendations Server Requirements IIS v7.0: Use Manage Your Server to add and configure: - the Application Server role, including ASP.NET - the Mail Server role, including your e mail domain name Refer to the Abra Workforce Connections Technical Installation Guide for Windows Server 2003 and Windows Server 2008 for configuration information for IIS and SMTP. Netware is currently not supported. Installation and Setup Guide 11

18 Hardware and Software Requirements and Recommendations Server Requirements Database Install and configure one of the following: SQL Server 2005 Standard Edition Service Pack 3(must be set up using mixed mode authentication) SQL Server 2005 Express Edition Service Pack 2. This is provided during Abra Workforce Connections installation. Advanced Services is required to run fulltext queries in Abra erecruiter when searching resumes. SQL Server 2008 Standard Edition SQL Server 2008 Express Edition Note: SQL Server 2005 running on Windows Server 2003 and SQL Server 2008 running on Windows Server Sage Abra SQL HRMS RAM Hard Drive Drive Monitor Refer to the Abra Workforce Connections Technical Installation Guide for Windows Server 2003 and Windows Server 2008 for configuration information for SQL Server and mixed mode authentication setup. Sage Abra SQL HRMS v10.0 If you are installing Sage Abra Alerts and Abra Workforce Connections on the same server, you must install Sage Abra Alerts before installing Abra Workforce Connections. 4 GB 2 GB for the first 1000 employees Additional 1 GB for each additional 1000 employees DVD drive (or any drive capable of reading a DVD) SVGA 1024x768 resolution or higher. Performance may dictate moving the installed applications to a multi server environment. SQL Server Express Edition (the embedded database installed with Abra Workforce Connections) is appropriate for organizations with 5 administrative Sage Abra SQL HRMS users or less and 25 concurrent AWC users or less. Organizations with more than 5 administrative Sage Abra SQL HRMS users or more than 25 concurrent AWC and Abra erecruiter users (administrators, employees, applicants) should consider SQL Server. About Windows Server 2003 Web Edition: SQL Server 2005 or 2008 Express Edition can be installed on the same server that is running Windows Server 2003 Web Edition 12 Abra Workforce Connections

19 Hardware and Software Requirements and Recommendations SQL Server cannot be installed on the same server that is running Windows Server 2003 Web Edition. However, you can use SQL Server with Windows Server 2003 Web Edition if SQL Server resides on a different server. About Windows Server 2008 Web Edition: SQL Server 2005 or 2008 Express Edition can be installed on the same server that is running Windows Server 2008 Web Edition. SQL Server cannot be installed on the same server that is running Windows Server 2008 Web Edition. More helpful information: Information concerning SQL Server security, stability, and scalability is available at the following link: Client System Requirements Client Requirements for Sage Abra SQL HRMS Computer/Processor Operating System Windows XP SP3 Intel Pentium III or compatible 1.3 (GHz) or higher Windows Vista Windows 7 RAM Hard Drive Display Peripherals Windows XP: 1 GB Windows Vista: 1 GB Windows 7: 1 GB 50MB available space required for client installed components XGA (1024 x 768) resolution or higher, using a High Color (16 bit) display setting or higher Mouse or other compatible pointing device Client Requirements for Web Access to Abra Workforce Connections and erecruiter only Your system must meet the minimum requirements for Microsoft Internet Explorer version 7 or version 8. Installation and Setup Guide 13

20 Hardware and Software Requirements and Recommendations Sage Abra SQL HRMS - Firewall / Security Services Configuration The firewall considerations for Sage Abra SQL HRMS clients are as follows: Outgoing connections The following ports must be open for clients to connect to AWC: www http: 80/TCP This is needed only when non secure (http) access to the server is allowed. https: 443/TCP This is needed only if you want https access to the server and it is configured When Sage Abra SQL HRMS is configured to connect to a non local SQL Server, incoming and outgoing traffic for the following port is required. Refer to Microsoft Knowledge Base article INF: TCP Ports Needed for Communication to SQL Server Through a Firewall at: us;q mssql ms sql: 1433/TCP Abra Workforce Connections - Firewall / Security Services Configuration The firewall considerations for an Abra Workforce Connections server are as follows: Incoming connections The following ports must be open for incoming connections to the server: www http: 80/TCP This is needed only when non secure (http) access to the server is allowed. https: 443/TCP This is needed only if you want https access to the server and it is configured Outgoing connections When Abra Workforce Connections is configured to connect to a non local SQL Server, incoming and outgoing traffic for the following port is required. Refer to Microsoft Knowledge Base article INF: TCP Ports Needed for Communication to SQL Server Through a Firewall at: us;q mssql ms sql: 1433/TCP 14 Abra Workforce Connections

21 Hardware and Software Requirements and Recommendations To resolve IP addresses via DNS (depending on your server configuration), the following ports need to be open: domain: 53/TCP domain: 53/UDP To send mail from the local SMTP service, at least the following port has to be available if outgoing e mails are configured to be sent or forwarded from the Abra Workforce Connections server: smtp: 25/TCP Network Security Configurations The following images are of common configurations that are used when implementing Abra Workforce Connections or Abra erecruiter. These are guidelines only and may be modified for your environment. Basic Network Security IIS behind Firewall Advanced Network Security IIS and Two Demilitarized Zones (DMZs) Installation and Setup Guide 15

22 Hardware and Software Requirements and Recommendations Enhanced Network Security IIS in Demilitarized Zone (DMZ) Abra Workforce Connections - Data Execution Prevention Settings Data Execution Prevention (DEP) is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running on a system. If you are running Abra Workforce Connections on a Windows 2003 Server with Service Pack 1 or higher, you must verify the DEP settings are correct. On the Abra Workforce Connections server, follow the steps below. We recommend that these steps be performed only by the company s IT department. Note: After verifying the DEP settings, you will be instructed to reboot the server. Therefore, before you begin, we recommend you make the necessary preparations for this required server reboot. 1. Verify the operating system is Windows 2003 Server with Service Pack 1 or higher: click Start > Run, type winver, and press Enter. 2. Verify the processor supports hardware DEP: a. Go to Control Panel > System > Advanced. b. Click Settings in the Performance section. c. Click the Data Execution Prevention tab. d. Verify that you do not see the following text at the bottom of the tab: Your computer s processor does not support hardware based DEP. However, If you do not see the text and Abra Workforce Connections is generating error , do the following to switch DEP settings: a. Go to Control Panel > System > Advanced. 16 Abra Workforce Connections

23 Hardware and Software Requirements and Recommendations b. Click Settings in the Performance section. c. Click the Data Execution Prevention tab. d. Select Turn on DEP for essential Windows programs and services only. e. Click OK to save and close all dialog boxes. 4. Reboot the server. Tip: Refer to the following Microsoft Knowledge Base article for more information on DEP: Installation and Setup Guide 17

24 Hardware and Software Requirements and Recommendations 18 Abra Workforce Connections

25 Install Abra Workforce Connections on a New Server Follow these instructions and cautions if you are installing Abra Workforce Connections for the first time. Please read the following before you begin! Do not install Abra Workforce Connections on a Windows Server that is an Active Directory or Domain Controller. Microsoft does not recommend this course of action and Sage does not support this configuration. Do not install Abra Workforce Connections on the same server as the original Abra ESS product. Potential conflicts can arise with utility versions and Sage does not support this configuration. Currently, Abra Workforce Connections can be used on the same server as Microsoft Windows SharePoint Services 2.0. However, Sage does not recommend this and cannot assist customers with issues that may result from this type of installation. Customers who pursue this type of installation must install SharePoint Services 2.0 on a site other than the default web site. Abra Workforce Connections will be installed to use the default web site. Adding SharePoint Services to the default web site will prevent access to an installed version of Abra Workforce Connections. To troubleshoot installation issues, please visit: us/stsi01.mspx Verify your Internet Information Services (IIS) configuration before installing Abra Workforce Connections. Refer to the document Verification of IIS Install on Windows 2003 if you are installing on a Windows Server To obtain these documents, log on to Partner Resource Online (PRO) and navigate to.../abra/productinfo/abraworkforceconnections/index.asp You must install Sage Abra SQL HRMS before you install Abra Workforce Connections. Refer to the Sage Abra SQL HRMS Installation and Setup Guide for installation instructions. If you will be using Abra erecruiter, you must have Adobe Reader 7.x installed on the Abra Workforce Connections server to enable full text indexing for searching resumes in PDF format. Adobe Reader 7.x is included on the Sage Abra SQL HRMS 10.0 Installation DVD. You must back up your Sage Abra SQL HRMS system using your external backup procedures. Make sure everyone has exited Sage Abra SQL HRMS before beginning the backup and installation. You must have Administrator access (Local Administrator access is preferred) and access to the Sage Abra SQL HRMS data to perform the Abra Workforce Connections installation. Installation and Setup Guide 19

26 Hardware and Software Requirements and Recommendations Your Sage Abra SQL HRMS database must be accessible through a local or UNC path (Windows share) from your Abra Workforce Connections server. If you are loading Abra Workforce Connections from a network drive, we recommend that the files are copied to a local drive or that the network connection be initialized during startup. When you enter text in fields on the installation pages (such as the company name or server name), the text must contain only alpha or numeric characters (alphabetic characters a z, A Z and numeric characters 0 9). You must not use any special characters or punctuation marks). If ASP.NET 3.0 Framework installed, you must navigate to the Internet Information Services (IIS) Manager and change the Status of the Web Service Extension for ASP.NET v2.0 from Prohibited to Allowed, or you will be unable to open the AWC Web page. IIS v6.0: 20 Abra Workforce Connections

27 Hardware and Software Requirements and Recommendations IIS v7.0: For supervisors who have more than 500 direct/indirect reports, a Request timed out error may occur, which causes their direct reports to not display. Complete the following steps to resolve the error: In IIS v6.0: 1. Launch Internet Information Services (IIS) Manager. 2. Right click Web Sites and select Properties. Installation and Setup Guide 21

28 Hardware and Software Requirements and Recommendations 3. Change the Connection timeout: field to 315 seconds and click Apply. The Description field containing Default Web Site should automatically update. Click OK. 4. After changing the settings for the Web sites, the World Wide Web will need to be restarted. 5. Launch Administrative Tools > Services and right click World Wide Web and select Restart. 22 Abra Workforce Connections

29 Hardware and Software Requirements and Recommendations In IIS v7.0: 1. Launch Internet Information Services (IIS) Manager. 2. Click Sites then click Set Web Site Defaults to open the Web Site Defaults dialog box. Installation and Setup Guide 23

30 Hardware and Software Requirements and Recommendations 3. Expand the Connection Limits node and set the Connection Time outs field to Restart the World Wide Web service. 24 Abra Workforce Connections

31 Using Dynamic Information Sharing with Microsoft Windows 2008 Server Using Dynamic Information Sharing with Microsoft Windows 2008 Server Information sharing capability allows you to share workforce data with other employees in your company. The View Builder is a highly versatile and customizable analytical tool that allows you to implement information sharing in your company. The View Builder allows you to create a View (similar to a template) that generates data and displays the output in your web browser. Follow the steps below if you will install Abra Workforce Connections on a server running Windows 2008 Server and plan to use the View Builder. 1. On the server, select Start > Administrative Tools > Server Manager to open the Server Manager dialog box. 2. Click the Roles node in the left hand pane. 3. Click Add Roles Services to open the Add Role Services dialog box. Installation and Setup Guide 25

32 Using Dynamic Information Sharing with Microsoft Windows 2008 Server 4. Select Application Development. 5. Scroll down the list of Role services and select Security. 26 Abra Workforce Connections

33 Using Dynamic Information Sharing with Microsoft Windows 2008 Server 6. Scroll down the list of Role services and select IIS 6 Management Compatibility. 7. Click Next then click Install to install the selected components. Installation and Setup Guide 27

34 Using Dynamic Information Sharing with Microsoft Windows 2008 Server 8. After the install is complete, click the Features node then click Add Features to open the Add Features Wizard. 9. Select SMTP Server. If necessary, click Install Services to also install the Web Server (IIS) service. 28 Abra Workforce Connections

35 Install Abra Workforce Connections 10. Click Next then click Install to install the selected features. 11. Restart the server. Install Abra Workforce Connections 1. Close all running applications. 2. Insert the Sage Abra SQL HRMS 10.0 Installation DVD into your DVD drive. If Autorun is enabled on your system, the Installation dialog box opens. If the Installation dialog box does not automatically open, browse to your DVD drive, and then double click Launch.exe. Tip: If you are installing from a folder on a hard drive, you must use a mapped drive. Installation and Setup Guide 29

36 Install Abra Workforce Connections 3. If you will be using Abra erecruiter, you must have Adobe Reader 7.x installed to enable full text indexing for searching resumes. If you need to install it, click Install Acrobat Reader, complete the installation, and then repeat step 2 to return to the Installation dialog box. 4. If you will be using Abra Workforce Connections with SQL Server 2005 (Service Pack 2), proceed to step 6. Otherwise, if you will be using Abra Workforce Connections with SQL Server 2005 Express Edition, do the following: a. Select Sage Abra Workforce Connections then click Install SQL Server 2005 Express Edition with Advanced Services and proceed with the installation. Be advised of the following information as you install: You must remove any beta or Community Technology Preview (CTP) versions of SQL Server Management Studio Express from your system before installation. Otherwise, this installation of SQL Server 2005 Express Edition will fail. A known issue may cause the installation of SQL Server 2005 Express Edition to pause for a significant amount of time during the installation. That is, when the primary domain has many external trust relationships with other domains, or many lookups are performed at the same time, the time required to look up domain group names may increase significantly. To work around this issue, you can temporarily disable the network on the computer where the installation will run. To do this, either disconnect the network cable or type the following command at a command prompt: ipconfig /release Abra Workforce Connections needs its own SQL Server 2005 Express Edition instance on the Abra Workforce Connections server, even if a separate instance has 30 Abra Workforce Connections