Communication Tactics for Effective Leadership. Michael J. Dunphy, Ph.D.

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1

2 Communication Tactics for Effective Leadership Michael J. Dunphy, Ph.D.

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4 OPTIMIZING OPTIMIZING

5

6 DEVELOP PEOPLE

7 12 Questions

8 Post-Program Recommendation 1: Complete the Buckingham Survey HANDOUT: Page 1

9 3 Program Objectives 1 Identify the core professional skills for communication in leadership

10 3 Program Objectives 2 Increase our ability to use these skills through some training

11 3 Program Objectives 3 Provide examples of applications for postprogram pull-through

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13 ALMOST EVERYTHING IS FASTER

14 ALMOST EVERYTHING IS 24/7

15 ALMOST EVERYTHING IS GLOBAL

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17

18 K.I.S.S. Keep It Simple & Strategic

19 Communication Tactics for Effective Leadership

20 3 Core Professional Skills 1 High Emotional Intelligence

21 WHAT IS EMOTIONAL INTELLIGENCE? Emotional Intelligence refers to the competence to identify and express emotions, understand emotions, assimilate emotions in thought and regulate both positive and negative emotions in one s self and in others. Emotional Intelligence: Science & Myth (MIT Press 2002) Dr. Gerald Matthews, Professor of Psychology, The University of Cincinnati Dr. Moshe Zeidner, Director, Center for Interdisciplinary Research in Emotions, Univ. of Haifa Dr. Richard Roberts, Senior Lecturer in Psychology, University of Sydney

22

23 EI IQ Personality

24 WHAT EMOTIONAL INTELLIGENCE IS NOT: A Soft Skill Being Soft or Nice all the time Giving Free Reign to Emotions: Let it All Hang Out Being Non-Assertive Being Touchy-Feely Allowing Emotion to Dominate Reason and Intellect

25 PERSONALITY TRAITS INVENTORY HANDOUT: Page 2

26 HOW IS EI MEASURED? MSCEIT Mayer, Salovey & Caruso 2003 EQ-i Reuvon Bar-On 1998 Emotional Intelligence Appraisal Bradberry & Greaves 2003

27 Post-Program Recommendation 2: Read EI 2.0 and Take EI Assessment HANDOUT: Reference 8

28 Self-Awareness Self-Management

29 EVOLVING

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32 ATTITUDE OF GRATITUDE

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34 Emotional Intelligence Exercise #1 Increasing Self-Awareness Productive & Counter-Productive Characteristics HANDOUT: Page 3

35 Post-Program Recommendation 3: Increasing Self-Awareness Complete P-CP List for Yourself and Have Others in Your Sphere of Influence do the Same

36 LOW EI BEHAVIORS PROCRASTINATION AVOIDANCE IMPULSIVENESS USING EXCUSES OVER-EXTENDING HANDOUT: Page 3

37 HIGH EI BEHAVIORS PROACTIVITY LEANING INTO DISCOMFORT PRIORITIZING ACCOUNTABILITY GOOD TIME MANAGEMENT

38 Social Awareness Relationship Management

39

40 Emotional Intelligence Exercise #2 Increasing Relationship Management LAYERED NEEDS ANALYSIS HANDOUT: Page 3

41 Post-Program Recommendation 4: Increasing Relationship Management Identify Key Success Relationships in Your Life: Communication Schedule HANDOUT: Page 4

42 FATIGUE FRUSTRATION POOR PLANNING

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44 3 Core Professional Skills 2 Right Tool for the Right Purpose

45 Informing Influencing Inquiring

46 Right Tool Exercise #1 Identify Communication Tools Available What? Why? Challenges? Risks? HANDOUT: Page 5

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48 Post-Program Recommendation 5: List Preferred Communication Options List Viable Communication Tools: Learn to Use Them

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50

51 BITS & PIECES

52 3 Core Professional Skills 3 THOROUGHNESS

53 Thoroughness Exercise#1 Top Annoyances Pair up and make a list of poor communication behaviors that are annoying to you HANDOUT: Page 6

54 Keep Key Stakeholders Informed 1. Progress 2. Your Needs 3. Your Expectations

55 Keep Detailed Records of Important Projects 1. Dated s 2. Action Items 3. Timelines

56 Post-Program Recommendation 6: Use a Close-The-Loop System Create Visual Tracking and Archives: Learn to Use It!

57 EXAMPLES of Close-The Loop Systems: ACT Contact Management Software

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59

60 RECOMMENDATION: BE THE DIFFERENCE!!

61 POST-PROGRAM TO DO: COMPLETE Buckingham Survey MEASURE Your Emotional Intelligence Work to INCREASE Your EI DEVELOP Communication Tool Skills CREATE Communication Routines SHARE Best Practices

62

63 ONE GRIP AT A TIME

64 COURAGE

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70 Dr. Mike Dunphy

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