1 By Pat Moulton Is Hosted VoIP Right For You? Hosted PBX Overview: With the availability of cheap broadband services, migrating applications and storage from premise-based servers to the cloud has become a viable, cost effective, option for many businesses. Now that voice can be treated just like any other data application that utilizes IP transport, Voice Over IP (VoIP), businesses have the option of adopting this same out sourcing approach to their telephone services. However, there are many other factors involved in moving voice to the cloud than there are with other traditional data applications. Therefore, before you can determine if hosted VoIP is the right solution for your organization, you must understand the risks and benefits, calculate your total cost of ownership and take adequate care in planning the transition to a cloud based service. Today s article provides a comprehensive overview of Hosted PBX services utilizing VoIP and we begin in clear terms with the basic premise. Hosted PBX service is not a new concept. It has been offered by telephone carriers for over fifty years under the marketing moniker Centrex, which was an abbreviation for Central Office Exchange Service. Fundamentally, Hosted PBX services are nothing more than the relocation of the core call control or PBX (Private Branch Exchange), from your office to a data center. The reason hosted VoIP services have proliferated in recent years is due to the widespread availability of inexpensive bandwidth, the advent of IP transport and the low cost of entry. Previously, only large carriers like AT&T and Verizon could cost justify the high costs associated with implementing and supporting the switches required for Centrex service. Now, off-the-shelf servers can be utilized to support VoIP hosted services, which has resulted in literally hundreds of new companies entering the business, which is both good and bad. I ll touch upon that later in this article. I have no problem with the concept of Hosted PBX services. In fact, I firmly believe that it can be a reliable, cost effective, option for certain types of businesses, such as; firms with more than three small locations, very small firms (<10 phones), and firms with large seasonal call volumes. However, I do take issue with some of the sales strategies used to justify the investment and the way the services are typically deployed. Some of the main points used to sell Hosted PBX services include: 1: Lower Costs. This is by far the main selling point that every hosted vendor will stress. However, like with most things you rent, it s not less expensive, especially for long term investments. In addition, because the initial cost with a Hosted PBX is rarely the way you finish, you need to factor in all of the upfront capital and reoccurring monthly expenses to gain an accurate picture of the investment. Many features that are standard on a premise-based PBX cost extra, like automated attendants, voice mailboxes, mobility, meet me conferencing, call recording, softphone apps, etc. While it s true that some of these features may require an additional license on a premise-based PBX, it s a one-time charge. One of the other pricing strategies that can be deceiving is low monthly recurring fees for extensions. Typically, when the rates drop below $25/extension the more per feature or per use charges will be applied. For example, if you need extra auto attendants, or voic to support department, or after-hours mailboxes those will be monthly 1 P a g e I s H o s t e d V o I P R i g h t F o r Y o u?
2 recurring fees. It s also common for per minute use fees to be applied for all outbound calls, which can add a substantial amount to your bill, especially if you re involved in a phone intensive business. All of these extensions, features and usage charges can add up quickly and before you know it that initial quote you received for $ per month for 20 extensions, which you based your buying decision upon, balloons into $ per month. Therefore, be very leery of any ROI estimates provided to you by a Hosted PBX provider that does not include all of the features you may desire, along with factoring in your firms projected growth year over year. Also, bear in mind that these are eternal payments that never go away and will never go down. Later in this white paper you will see a Hosted PBX calculator that will make all these numbers come to life for you. 2: Eliminate Long Distance Charges. This is true, but also available from just about any carrier in the United States of America. In other words, whether you have a premise based PBX, or a Hosted PBX you can get unlimited long distance service for a very reasonable cost. 3: Eliminate Up Front Capital Expenditures. This is one of the biggest misconceptions of Hosted PBX services. Even though the call control function might be in the cloud, the telephone instruments and possibly other hardware will still be on premise, with voice packets running over your internal data infrastructure that means your data network will more than likely need to be upgraded. Therefore, whether you re looking to invest in Hosted or a Premise Based PBX the following components must be purchased for either solution: IP Telephones Layer 3 data switches with Power Over Ethernet (POE) Routers or Firewalls Installation of data wiring. (Common areas & wall phones typically don t have CAT5 jacks) Hosted PBX services do not typically include any of the above items in the base price, so these would all be upfront capital expenditures. Some providers may offer to lease you these items, but that will increase your monthly expenses and, in most cases, is not a cost effective way to acquire this equipment. The only item not being purchased in a Hosted PBX solution, is the core Premise Based PBX. However, the core of today s Premise Based PBX s for small to mid-sized firms are inexpensive, typically less than a $1,000, so ROI models are very compelling in comparison to Hosted PBX services. 4: Eliminate Obsolescence. This perceived benefit assumes that a Premise Based PBX will be outdated in 3 years and then you would have to make a major investment all over again in order to upgrade to support new features. This is simply a misleading premise. The useful life of a modern, software based, PBX is more likely years. Even legacy PBX s, that were based upon proprietary hardware, have proven track records of life well beyond 15 years. These older switches where hardware based, and thus where expensive to upgrade. Today s PBX s are software based, so when the time comes when the hardware needs to be upgraded/replaced to support a new release, the cost of the hardware is minimal. 2 P a g e I s H o s t e d V o I P R i g h t F o r Y o u?
3 Another point to consider, just because the service is Hosted does not mean your Hosted PBX provider is upgrading to the latest software available for their platform. Upgrades from Hosted PBX manufacturers are expensive, so not all Hosted PBX service providers keep up with their upgrades. In order to be fair, obsolescence also needs to be applied to the components that affect both services. IP Phones, data switches, routers and firewalls. They don t last forever either. 5: Look bigger, more professional to prospects and customers. This benefit is really targeted to the very small business with less than 10 phones. I am in full agreement that Hosted PBX for a small office can be a cost effective solution, if it s properly implemented. The problem lies in the fact that most hosted service providers can t afford to spend the time it takes to ensure that the customer s data network is properly configured to separate and prioritize voice packets. Typically, they just ship out some phones and let the customer fend for themselves. This inevitably leads to poor audio quality issues and unhappy customers. Business owners with 10 or more extensions will find that investing in a Premise Based IP PBX will not only provide them with all the same features/benefits, but it will pay for itself within months. Basically, after 18 months most business owners should be cash flow positive with a Premise Based PBX versus a Hosted PBX solution and that will be made clearer later on in this paper. 6: Multi-location networking. This is an excellent application for Hosted PBX services, especially if you have a large number of small sites, like retail store chains that only need a handful of phones per store. The only problem is the monthly recurring fees. How many extensions are actually included for a multi-site application? For example, if you have 3 sites with 20 extensions at each location and you are paying $20.00 per extension per month that would be $1, per month or $14,400 per year or $43, in 36 months. These monthly charges sneak up over time. Obviously if the multi-site application calls for 5 or 6 extensions at each site then the Hosted PBX solution is more compelling. More on this later. Other considerations when looking to invest in Hosted PBX services: Toll quality audio is a real challenge for hosted services to replicate. Bear in mind, that your calls may be traveling a great distance, over public internet connections, even when making internal, extension level, calls and that VoIP is a real time application, so even minute delays or jitter can lead to poor audio quality. Add on top of that, internal customer network issues that the service provider has little control over and it creates a very challenging environment, which is why audio quality issues are the number one reason why firms are switching back to premise based solutions. Be aware that the speed and type of broadband service used to support real time applications like VoIP requires a higher level of service than data. This is a critical component for hosted VoIP services to work properly, which may not be included in quotes you receive. An average VoIP phone call requires 80k- 100k of bandwidth. So if you want to make 10 concurrent calls that utilizes almost a full Meg of broadband. In addition, something called QoS or Quality of Service ( is a fundamental requirement within both your internal data network and your internet connection to prioritize voice packets. The most common types of broadband services that support QoS are Metro Ethernet and MPLS or Multi-Protocol Label Switching ( These services typically cost 3 P a g e I s H o s t e d V o I P R i g h t F o r Y o u?
4 significantly more than basic broadband circuits, and it s highly recommended that voice and data traffic is separated, which will require dedicated circuits. These expenses could cost as much, if not more, as the hosted VoIP service, so it s critical that they are factored into your monthly recurring charges. As mentioned above, QoS is a fundamental requirement within your internal data network and is managed within your data switches and router. More than likely, your network is not configured to apply QoS tagging to prioritize voice packets. In addition, voice traffic needs to be separated from data traffic via a feature called Virtual LANS (VLANs). Once again, it s not likely that your existing data network has a VLAN configured for voice. Therefore, the labor associated with implementing QoS & VLAN s needs to be factored into your nonrecurring costs. This applies to either Hosted or Premise Based PBX s and is one of the most commonly overlooked requirements, which results in poor audio quality issues. International locations cannot be supported. The majority of hosted service providers can only provide service for locations within NA. Therefore, if you have branch offices overseas, you ll have to be purchase a separate service/premise-based PBX, which probably won t be able to connect to your sites in NA. This negates one of major cost saving benefits of VoIP. If you deploy premise-based systems, they can be seamlessly networked together, so internal calls can route over the internet for free and international calls can use the internet to reach local trunks connected to the PBX in the foreign country. This allows local usage rates to be applied, instead of international rates, which can save some firms a significant amount in toll charges. In addition, employees who travel overseas can leverage this same trunk hopping ability to make/receive calls, via their smartphones. This can save some firms tens of thousands of dollars every year, by avoiding international cellular roaming and long distance charges for executives who frequently travel. It also allows them access to all of the same features they have on the phone at their primary office, so they can be work productivity and be easily reached on their local DID number via a feature called hot desking. Another consideration is that 100% of your phone service is now over broadband. If you lose your broadband you lose your phone service! This reliability concern can be addressed by implementing redundant broadband circuits, but that cost would need to be factored into your ROI calculations. While broadband services in the US are getting better, it is difficult to beat the reliability of a standard analog telephone line or T1/PRI circuit. ( In summary, Hosted PBX services can be as reliable, and potentially more reliable, than a premise based PBX. Having your core PBX service at an off-premise facility like a data center that typically has multiple Internet service providers with redundant fiber entries and great battery backup can offer a high degree of resiliency. In addition, most providers have redundant core PBX s, which is difficult for most smaller firms to cost justify with premise based solutions. Bottom line, if you implement redundant broadband circuits, it is really hard to have a complete telephone outage when using Hosted PBX because the core phone service is so well protected. Even if you lose the broadband at your local office, with services like FindMe/FollowMe, incoming calls can still be re-directed to cell phones ensuring you would not lose any calls. The real weak point of a Hosted PBX offering is the never ending and ever increasing monthly recurring fees. To gain some insight into how much is does cost, below is pricing grid that focuses only on the core services. Meaning, items like, IP phones, data wiring, data switches, routers, installation and training are NOT included in this comparison because they are virtually the same in both hosted or premise based solutions. 4 P a g e I s H o s t e d V o I P R i g h t F o r Y o u?
5 This pricing grid shows the cost of a Hosted PBX service by quantity of users over 12 to 60 months that is based upon the industry average of $29.95/mth/user. I chose to use this pricing because it s what most services work out to cost after factoring in all the incidental charges, e.g. extra automated attendants, mailboxes, mobility, usage, etc. While a Hosted PBX service will typically cost approximately 25% less than a premise based system in year one, they are essentially equal in year two, and by year five the average premise-based system is almost a third cheaper than the average hosted offering. Even for firms with a small number of users, that can equate to a significant amount of money. For example; if you are currently paying $30.00 per extension per month for Hosted PBX and you only have 10 extensions you could have purchased your own IP PBX and had it paid for within months. Just look at the grid to determine how much you would have paid after 24 months regardless of how many extensions. Hosted PBX Cost Analysis Users 10 Users 20 Users 30 Users 40 Users 50 Users 60 Users 70 Users 80 Users 90 Users 100 Users Hosted PBX $29.95 $29.95 $29.95 $29.95 $29.95 $29.95 $29.95 $29.95 $29.95 $29.95 Per User Monthly Fee Hosted PBX Monthly $ $ $ $1, $1, $1, $2, $2, $2, $2, Hosted PBX 12 months $3, $7, $10, $14, $17, $21, $25, $28, $32, $35, Hosted PBX 24 months $7, $14, $21, $28, $35, $43, $50, $57, $64, $71, Hosted PBX 36 months $10, $21, $32, $43, $53, $64, $75, $86, $97, $107, Hosted PBX 48 months $14, $28, $43, $57, $71, $86, $ 100, $115, $129, $143, Hosted PBX 60 months $17, $35, $53, $71, $89, $107, $ 125, $143, $161, $179, Hosted PBX Cost Analysis: So if Hosted PBX services are more expensive, why are they gaining so much traction in the market place? The primary reason has to do with the marketing tactics hosted vendors use and the perceptions buyers have. 1: Perception of lower cost. I believe this perception persists because buyers don t look at the long term numbers, or are unaware that they need to compare the cost of leasing, which is how most capital equipment is procured. Even if you do some basic math, the cost differences should be pretty clear. Let s take a look at a pricing scenario: o Quote #1: is for a premise based PBX solution for 20 IP Phones; installation and training. Purchase price $6,000.00, or $ if leased over 36 months. At $ per extension without cabling, this is an industry standard price. We also need to add phone service for the premise based system so let s add 10 phones lines at $25.00 per month or $ Adding the two together equals $ per month. But after 36 months the $ payment ends and all that is left is the phone service. o Quote #2: is from a Hosted PBX provider for 20 extensions at $24.95 per month or $ per month. The Hosted PBX quote however, does not include any IP Telephones. That is still an up-front cost. o o Even if the quote for the Hosted PBX came in at $20.00 per extension or $ per month, leasing a phone system is still the better deal. In addition, if you added 5 more extensions over the course of the next three years, the hosted service payment would increase by over $ per month, while the owner of a premise based solution would incur a one-time charge of ~$350 for some licenses. Ouch! 5 P a g e I s H o s t e d V o I P R i g h t F o r Y o u?
6 2: Perception that no ongoing maintenance/administration is required With Hosted PBX services everything can be done remotely. You can purchase your IP phones and router from the Hosted PBX provider and they can send you instructions on plugging everything in. That sounds great on paper, but as with most things that sound too good to be true, the reality is a little different. You will need to get an IT person involved to ensure that all the data cabling in the office is done properly. This you cannot get away from and I do not recommend you do this yourself. You also will need an IT person to make sure your data network and router is properly configured with VLANS & QoS tagging to separate and prioritize the voice packets. A Premise based IP PBX solution can be deployed in the same remote manner, if desired. However, in most cases, you ll be better off hiring a vendor to perform an on-site installation. After all, there are a lot of details associated with deploying a communications system and it s one of the few mission critical applications running in your office, so it s not something you want to be experimenting with. 3: Perception that it s easier to maintain. This is simply not true. The User Interface on just about every IP PBX is very simple. End users can easily learn how to perform all common tasks in a matter of minutes. If you add IP Phones in the future they can be pre-programmed and shipped to your location for plug & play deployment For end users who don t want to self-administer their phone system, they can just pick up the phone, or send an , to place a change order. The PBX vendor has remote access, so they can include changes for a small monthly service fee. Decision Point: In closing, the two biggest strengths of a Hosted PBX solution are continuity of service and the elimination of core system maintenance. It can be a cost effective solution for small business owners with fewer than 10 extensions, but that all depends on the monthly per user rate they are paying. For business owners above 10 extensions and especially above 20, purchasing a phone system through a lease is by far the better solution from a financial standpoint. The telephone business is changing and the cloud is a key part of that change. Migrating your telephony system to the cloud does not guarantee savings, and any number of factors can have a negative impact on cost and reliability. That said, more and more CIOs are looking at outsourcing the responsibility for a premise based system and are looking to the cloud to get them out of the phone business. However, securing a good value will mean knowing what you need, understanding all the costs and avoiding the traps that lay along the way. 6 P a g e I s H o s t e d V o I P R i g h t F o r Y o u?
Hosted PBX Services Cost Analysis versus Xorcom Premise Based IP PBX Numbers don t lie. Standard Features Include: Unlimited Voice Extensions Unlimited Auto Attendants Unlimited Voicemail boxes Unlimited
VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,
White Paper Calculating the Real Cost of a Business Phone System Calculating the Real Cost of a Business Phone System How cloud phone systems eliminate the many hidden costs of an on-premise PBX Most IT
White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving
L e a r n i n g C e n t e r S e r i e s Making the Move to VoIP: Total Cost of Ownership (TCO) for Small Business Straight Talk About Costs by John Macario President, Savatar Table of Contents ABSTRACT.............................................1
LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient
Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of
SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP
VOXOX 5BENEFITS OF A HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES a VOXOX ebook 0Taking 2013 VOXOX, Inc. Communications to the Cloud: CONTENTS 2 INTRODUCTION 3 TOP CHALLENGES 7 FINDING A SOLUTION 12
To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.
MARKET BRIEF Plug and Play: Managed IP Telephony Sponsored by: NEC William Stofega September 2006 IP TELEPHONY: BENEFITS AND CHALLENGES Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200
NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,
Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing
A Guide for SMEs 1 When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences
ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and
A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences
FAQ - Features Question: What feature does Virtual Number Service replace? Answer: Virtual Number Service replaces Remote Call Forwarding. Question: What is call screening? Answer: Call screening is the
VOIP THE ULTIMATE GUIDE VERSION 1.0 9/23/2014 onevoiceinc.com WHAT S IN THIS GUIDE? WHAT IS VOIP REQUIREMENTS OF A VOIP SYSTEM IMPLEMENTING A VOIP SYSTEM METHODS OF VOIP BENEFITS OF VOIP PROBLEMS OF VOIP
Cloud Phone 365 Frequently Asked Questions (FAQ) I already have/own a premise-based PBX and don t see a reason to change now. Managing change has always been an essential skill for business owners, but
VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can
Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from
Introduction to IP Telephony In today s competitive marketplace, small businesses need a network infrastructure that will not only save their business money, but also enable them to be more efficient and
TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles
Smart Broadband the future of business communications IP Telephony Solutions White Paper Choosing the right type of service for your business! This document has been written to highlight some of the cost
Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. IP PBX Buyer s Guide Copyright 2007, Tippit, Inc., All Rights Reserved Contents
COMPTEL PLUS Keys To Profitably Delivering VoIP to SMBs Hosted IP-PBX and IP Trunking 34 Topics for Discussion COSTS Hardware, Install, Network & Seat, Distribution, & Support Costs Pricing in SMB Market
Subtitle VoIP Migration Strategy Keys to a Successful Planning and Transition VoIP Migration Strategy Compare Business Products 2014 1 Contents Introduction... 3 VoIP Defined... 3 Why Are Businesses Opting
10 QUESTIONS TO ASK BEFORE YOU BUY PHONE SERVICE FOR YOUR BUSINESS SHARE THIS DOCUMENT 1 TELEPHONE SERVICE TELEPHONE SERVICE Telephone service continues to be a critical factor to business success. What
IP Telephony Basics Part of The Technology Overview Series for Small and Medium Businesses What is IP Telephony? IP Telephony uses the Internet Protocol (IP) to transmit voice or FAX traffic over a public
FAQ - Device Question: Can I forward calls to my mobile device? Yes, the VoiceManager IP Centrex service allows you to forward calls to your mobile device or any other phone number. Question: Can I have
Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers
A COMPARISON OF HOSTED VOIP AND PREMISES- BASED IP PHONE SYSTEMS FOR IT AND TELECOM DECISION MAKERS Executive Summary Using the same technology that moves data, text and images around the global Internet,
Eliminating cost and complexity with hosted VoIP Hosted VoIP providers offer the equipment, software, and technical expertise to deploy VoIP without the risk associated with launching an in- house solution.
telephony internet access remote access modems Content Toll-bypass Long Distance Calling... 1 What Is VOIP?... 2 That Was Then... This is Now... Immediate Cost Savings... 3 Applications... 3 Office-to-office
PBX Call Accounting Voicemail Workflow Management ComXchange is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized
AeroCom Inc. www.aerocominc.com (877) 465-3505 1 Work Less Get Better Results. Yes, YOU IT Directors, Sys Admins, CIOs. It s possible. Your company s phone system is End of Life, outdated or just died.
The Total Cost of Ownership of Hosted UC TCO in a Nutshell When you re shopping around for a new Unified Communications solution and the quotes are rolling in, it can be difficult to make a true apples-to-apples
9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying,
White Paper Voice over IP is Transforming Business Communications Voice over IP (VoIP) is changing the world of telecommunications. It entails the transmission of voice calls over data networks that support
Unified Communications as a Service (UCaaS) RE-THINK: what s possible A FlexTEL White Paper April 2012 Table of Contents Introduction... Unified Communication Trends... The Challenges of Building a VoIP
Phone2talk IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME
PBX Call Accounting Voicemail Workflow Management ComXchange TM is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized
The forecast looks bright for cloud based telephony +44 (0)1925 530 111 email@example.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the
Signs You Need to Buy a New Phone System Contents Introduction... 3 Sign #1: Your Phone System is Becoming Technically Obsolete... 3 Sign #2: Your Office is Moving... 4 Moving an Old System... 4 Buying
TCO Report Making the Case for VoIP Executive Summary For AT&T, deploying VoIP across our own company has resulted in employee productivity improvements and compelling cost savings in capital investment
Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For
WHITEPAPER HOSTED VS. ON-PREMISE PHONE SYSTEM A COMPARISON OF DIRECT COSTS & INDIRECT BENEFITS The adoption of Voice over Internet Protocol (VoIP) solutions across the world and within Canada continues
Evaluating the Total Cost of Ownership for Small to Medium Business VoIP Phone Systems It seems that interest in Voice over Internet Protocol (VoIP) is higher than ever. You can t pick up a major publication
SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to
WAN and VPN Solutions: Choosing the Best Type for Your Organization xo.com WAN and VPN Solutions: Choosing the Best Type for Your Organization WAN and VPN Solutions: Choosing the Best Type for Your Organization
hp procurve networking business may 2003 network infrastructure: getting started with VoIP technical brief table of contents introduction 2 network optimization for VoIP 2 bandwidth provisioning 3 end-to-end
White Paper A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP The positive impact that hosted VoIP can have
Meeting the challenge of voice services Executive Summary Making the most of convergence to bridge the gap between IT networks and traditional telephony. This white paper is aimed at IT support companies
Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business CONTENTS Summary... 3 What s The Buzz About?... 3 What It Means For Businesses... 3 What It Means For Employees...
Jive Core: Platform, Infrastructure, and Installation Jive Communications, Inc. 888-850-3009 www.getjive.com 1 Overview Jive hosted services are run on Jive Core, a proprietary, cloud-based platform. Jive
Five Hosted VoIP Features WHITEPAPER: three FUNDAMENTALS for consistently good voip call quality www.megapath.com Every week, businesses across the country are converting to Voice over IP (VoIP) communication
eguide Six ways your business can save with Internet phone service Six ways your business can save with internet phone service. Traditional phone systems present two main problems for businesses: limited
Page 1 of 12 How Cloud-Based Business Phone Services (Hosted PBX) Can Save Money And Increase Sales 1. What Is A Cloud-Based PBX (Phone System? A PBX (private branch exchange) is a dedicated phone system
VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next
VoIP 101: An introduction to the basics of Voice over Internet Protocol How to guide Introduction You may have heard of VoIP that it s the future of telephone service, and that you can save a lot of money
Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption
Presented by: Vendor Guru TM Ten Ways Businesses Save with VoIP by Clare Kaufman Contents Introduction...2 Solid Cost Savings Ahead...2 1. Long Distance Savings...2 2. Equipment Savings...2 3. Maintenance
Allstream Converged IP Telephony SIP Trunking Solution An Allstream White Paper 1 Table of contents Introduction 1 Traditional trunking: a quick overview 1 SIP trunking: a quick overview 1 Why SIP trunking?
Guide to Selecting a New IP Business Phone System A guide to identifying, selecting, purchasing and installing a new IP business phone system. By Trevor Jones, Director of Marketing & Product Development,
VIRTUAL PBX VERSUS PREMISE PBX PBX versus Like the dilemma of leasing versus buying a car, the decision between PBX versus IP PBX can be vexing. What are the arguments that favor virtual VoiP service or
The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) Introduction: Making UC Affordable The Web has empowered organizations
Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper
What SMBs Should Know About Deploying a Hosted PBX Phone Solution 2 Executive Summary 3 Professional Phone Systems Are a Competitive Advantage 4 Bringing the Benefits of IP Telephony to SMBs 6 Is a Hosted
An ADTRAN White Paper Unif ied Communications: Hosted versus Premises-based Table of Contents 4 What is Unified Communicaions? 4 Implementing UC Solutions Hosted UC Premises-based UC 5 Choosing a Hosted
Voice Over IP is it hype or can it work for me? By American Business Communication Inc. In the world of telecom, it seems like everywhere you turn there is a buzz about Voice over IP (VoIP). Hardly a day
Businesses don t buy phone systems for fun. If you re in the market, you re probably responding to an event, such as a move or serious problems with an existing system. Perhaps, you are looking to gain
The Fulcrum Group, Inc. (817) 337-0300 How To Take The Fear Out Of Buying Your Next Phone System This White Paper is brought to you by your friends at The Fulcrum Group, Inc. Keep Calm And Get The Facts
Cloud Phone 365 Glossary of Terms As the pace of unified communication adoption increases, small business customers may find themselves struggling to keep up with the complex language that is used in the
Improving Network Uptime Protecting transactions, critical data transfers, and/or operational visibility from outages Convenience stores sell various combinations of food, fuel and groceries, but the most
Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS www.techknowpartners.com Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR
No. 1 - The Simple Guide to SIP Trunking City Lifeline Technology Briefing We ll be adding these to our website every couple of months or so, to provide you with useful and informative information on a
AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE
Choosing Ethernet Services IS ETHERNET THE RIGHT CHOICE FOR YOUR NETWORK? Business Ethernet Including Ethernet over Copper (EoC) and Ethernet over Digital Signal Cross-connect (EoDSx) Delivers Cost- Effective,
faxing simplified. anytime. anywhere. Migrating from Fax Servers to the Cloud How a Software-as-a-Service fax solution can reduce capital and operational expenses as well as practical information on how