Transcript Request Directions Using Transcripts-on-Demand

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1 Transcript Request Directions Using Transcripts-on-Demand

2 How to Order Transcripts Through Transcripts-on-Demand For all transcript requests that will be paid via credit/debit card, you will need to submit your order through Transcripts-on-Demand (TOD). TOD is a transcript ordering service provided through Scrip-Safe International. TOD charges a $3.00 processing fee for every individual transcript recipient. All delivery options will be available to you. This guide, along with the onscreen directions should assist you in completing your transcript request through TOD. Eastern Nazarene College and Transcripts-on-Demand encourage you to send your transcripts electronically. We can send transcripts electronically to any valid address. Please be assured your transcript will never be delivered by . An notification will be sent to the recipient with instructions on downloading your transcript from a secure server. Please be sure to notify your intended recipient that they will be receiving s from Scrip-Safe regarding your transcript. The TOD ordering system will guide you toward sending an electronic transcript. You do have the option of sending a transcript through the United States Postal Service or picking it up. Follow the directions and choose postal options when appropriate. Any students since 1987 have the option to send electronically or by paper transcript. Any students prior to 1987 will not be able to send electronic transcripts and must request a paper transcript. Please note, if you attended ENC since 2009, then you have a MyENC account. We encourage you to access the TOD site through MyENC as this will allow you to submit your request without having to complete a Consent Form (your logging in to MyENC serves as the consent). Please visit: https://my.enc.edu, log in, and then select the Transcript Request tab in the left column to find the TOD link. If you do not remember your MyENC login information, please select the Forget Username/Password option on the MyENC login page to retrieve this information. Once you have selected the link to TOD through MyENC, please proceed to step 6 in this guide to continue placing your order. If you attended ENC prior to 2009, you will need to create an account with TOD and submit a signed Consent Form. You will be prompted for this form at the completion of your order. Once you have a signed Consent Form on file with TOD, you will not need to submit this form with future orders, as long as you log in under the same account. For now, please proceed with the directions starting on the next page. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 1

3 For those students prior to 2009 who do not have a MyENC account, you will need to create an account with TOD. You will also need to submit a signed consent form (which will be provided later in the ordering process). You only need to submit the consent form once for this order and for any future orders placed through this account. Visit: 1. To create an account, select the green Sign Up button. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 2

4 2. Enter the requested information. Please note that the red asterisks are required fields. For Dates of Attendance, if you do not remember exactly, please give your best estimate. If you do not remember your Student ID number, you will need to enter your Social Security Number. This information assists our office with identification of the appropriate student record. Once all information is entered, select the green Submit button. 3. You will then be prompted to verify that the information you entered is correct and then select the green Submit button. 4. Now you will be entering information pertaining to your order. Be aware of any important announcements listed in the yellow box at the top of the page. For example: You can also track the progress of your order : E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 3

5 5. If you are ordering this transcript to be delivered to you, select Yes. If you are ordering your transcript to be sent to someone other than yourself, select No. 6. If you selected Yes in Step 6 (if No, please proceed to step 8), you are now presented options as to whether or not you would like an electronic transcript delivered through the address you just registered with, or if you would like a paper transcript either delivered through the United States Postal Service or picked up in person. Please select the green button that corresponds to the type of transcript you would prefer. Continue Electronic (PDF) will provide you with an electronic version of your transcript. Please select this button and proceed to step 14 if you would like an electronic transcript. Continue Postal will provide you with a paper version of your transcript. Please select this button and proceed to step 13 if you would like a paper transcript. 7. If you selected No in Step 6, you are now asked to enter the name of the school, organization, or individual that you will be sending your transcript. Names that correspond to what you are typing will appear. If you see the place you would like to send your transcript appear, please select that name. If not, finish entering the name and select the green Continue button. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 4

6 8. If your recipient name is found in the electronic transcript delivery network, we and your recipient encourage you to send your transcript electronically. You will be presented with a list of options that correspond to the name you selected (typically the different offices that will accept electronic transcripts at the institution you are sending to, such as the Admissions and Registrar s offices). Select the appropriate option as your recipient by clicking on the name. 9. If your recipient is not found in the electronic transcript delivery network, you will be asked if you know the address of your recipient. By selecting Yes, you will be choosing to send an electronic transcript to your recipient. By selecting No, you will be choosing to send a paper transcript to your recipient. 10. If you selected Yes in step 10 (If you selected No, proceed to step 13), you will proceed to fill out the name and information of your recipient. You will need to enter your recipient s address two times to confirm the accuracy of the address. Once you have entered the correct information, select the green Continue button. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 5

7 11. You will now see a confirmation screen detailing the name and address you are sending to and an alert directing you to notify your recipient that you will be sending an electronic transcript. Select the green Continue button to proceed and go to step If you selected No in step 10 (or selected Continue Postal in step 7), you will be prompted to enter the mailing address of your recipient. Please fill out completely with the correct mailing address. Boxes with red asterisks are required fields. This is the address that your transcript will be sent to, so please verify accuracy. 13. You are now going to be selecting options concerning your order. This first selection is the type of transcript you want to send. You can select for a specific level (undergraduate, graduate, certificate) or choose to include all (all work). Click on the drop down arrow and highlight your choice (the cost is the same for every option). E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 6

8 14. You are also asked when you would like the transcript to be sent. You can elect to send the transcript Now (upon the receipt of your request), After the current semester grades are posted (at the end of the semester), After transfer credit appears (once transfer credits are posted to your academic record), or After degree is conferred (when your degree date is posted on your record). Please select the appropriate option by clicking on the drop down arrow and highlighting your choice. 15. For those ordering paper transcripts, you also have shipping options available to you. Please select the appropriate shipping method by clicking the dot next to your option. Please note that if you plan on picking up the transcript in person on the same day that you place your order, you should select the Express Shipping option and then indicate Student Pickup in the Special Comments section on this page. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 7

9 16. Once you have made your selections for all available options, then select the green Continue button. 17. Now please verify that the information you have entered is correct. At this point, you can add more transcript requests to this order, in which case you select the green Add more transcripts to this order button and return to step 5. You can also add documents to be delivered with your transcript. To do so, select the green Upload Documents button and proceed to step 19. If you do not need to add documents or order additional transcripts, then select the green Continue to Checkout button and proceed to step If you have chosen to upload documents, a pop-up screen will appear where you can attach your documents to your order. Select the gray Browse button to find your document. Doing this will allow you to search the computer or network folders for the document. Your document must be in PDF format. Once you have found and selected the document you would like to upload, select the gray Upload Document button. Your document will be uploaded and added to your order. You may add a maximum of 5 PDF documents to your order and all attached documents will be sent to each recipient associated with your order. You will need to place separate orders if different documents are to be sent to different recipients. When you have completed uploading your documents, select the gray Done button and return to step 18. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 8

10 19. You will now enter your payment information. Please accurately complete all fields as they relate to your credit/debit card. Visa, Mastercard, American Express, and Discover cards are accepted. Once this all has been entered, select the green Submit Order button. 20. An authorization statement will appear. Please read carefully as this statement will have information regarding your Consent Form (if necessary) and information regarding cancellation of orders. If you agree with the authorization statement, please select the green I Agree. Submit My Order button. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 9

11 21. Your Payment will be processed. If you signed in to TOD through MyENC, you will not need to complete a consent form and you will be automatically taken to the receipt screen. In this case, please proceed to the next step. If you just created your TOD account, then you need to submit a consent form. You will be automatically taken to a screen with directions for submitting your signed consent form. Your order will not be submitted or processed until Transcripts-on-Demand receives your signed consent form. You will need to download and print the consent form. To do this, select the green download form button and then print the PDF document that pops up (please see an example of the Consent Form at the end of this manual). Please sign the form and then submit to Transcripts-on-Demand by either scanning and uploading the document, faxing, ing, or mailing the document as directed on both the current webpage and on the form itself. You can then select the green Continue to Receipt button and proceed to step 23. E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 10

12 22. You are now on your receipt screen. A receipt has also been sent to the account you used to register on this site. You can choose to print the receipt now, place another order, view your past orders, or finish and logout. Please select the appropriate option. 23. Your transcript request has been submitted. You will receive notifications concerning the processing of this request. Please let the Registrar s Office know if you have any problems or questions. Thank you!!! E N C T r a n s c r i p t R e q u e s t D i r e c t i o n s U s i n g T r a n s c r i p t s - on- D e m a n d Page 11

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