Web Time FAQ. Reference this document for Frequently Asked Questions (FAQ) regarding Web Time setup.

Transcription

1 Web Time FAQ Reference this document for Frequently Asked Questions (FAQ) regarding Web Time setup. Last Revised: 09/23/2016 Web Time Support Contact Information Phone: Enter the Company ID and select Option 2 tlsupport@paylocity.com *If your database is being implemented, contact your Web Time Implementation Consultant (IC). Table of Contents Web Time Tab in Web Pay...2 Security...3 Employee Groups...3 Timesheets and Time Cards...4 Schedules...5 Supervisor Dashboard...6 Employee Search...6 Payroll Policies...6 Pay Periods...8 Reports Benefits Holidays Pay Types Export Matrix Payroll Data Transfer Labor Levels/Cost Centers Audit Trail

2 Web Time Tab in Web Pay Path: Employees Employee Info Web Time 1. How can I enable clocking in and out through the web for an employee? 1) In the Time and Labor section, check the box next to Enable Time and Labor and click Save. 2. How can my employees submit their timesheets without punching? 1) In the Time Sheet Approval and Attendance Tracking section, check the box next to Allow Employee to submit time sheet for [ ]. 2) In the Web Time Punch section, uncheck the box next to Allow clock in/clock out through web and click Save. 3. Where can I find out what payroll policy an employee is assigned to? 1) The Payroll Policy drop down can be accessed in the Payroll section of the Web Time tab. Other paths can be followed to access pages which confirm the payroll policy as well: a) Configuration Configuration Home Payroll Rules Configure Payroll Policies Click View for the applicable policy Click the + next to Assign Employees b) Employees Employee Search Located in the Payroll Policy column. 4. How can I change my employee s time zone? 1) Find the Employee Time Zone section. 2) Select the new time zone from the drop down and click Save. 5. How do I restrict my employees from having the ability to punch at home? 1) Add an IP policy. a) Visit whatsmyip.org to identify the IP address where the employees should be punching in from. b) Access the IP Access Policy page: Web Time Configuration Configuration Home Security Configure IP Access Policies. c) Find the applicable IP Access Policy or click Add New IP Access Policy to create a new one. d) Enter the IP Access Policy Name and adjust the settings for the rules in the IP Access Rules section as applicable. Check the Allow Access box to allow site access with no punch capability from outside the entered IP Access Policy Mask (s). Click the Allow Punch box to allow employee web punching from the IP Access Policy Mask (s). e) Click Add New IP Address in the IP Access Policy Masks section. f) Input the IP address and click Update. Click Save to apply the update. g) In the Web Time tab, find the IP Access Policy drop down for the employee in the Security section and choose the new policy. Click Save. 6. I want my employees to start submitting time off requests. What do I need to do? 1) Select the applicable policy from the Benefit Code/Accrual Code drop down in the Benefits section and click Save. 7. I rehired employees and cannot see them in Web Time. How can I see them? 1) Current hire date? Verify that the Enable Time and Labor boxes are checked. 2) Future rehire date? Change the employee status to Inactive and search for the employee. 2

3 Security 1. My employee receives an error message indicating Technical Difficulties when trying to access Web Time. What steps can be taken to verify proper employee setup? 1) Verify that the Enable Time and Labor box is checked on the Web Time tab in Web Pay: Employees Employee Info Web Time. 2) Visit the Company User Accounts page in Web Pay. Find the applicable employee record via the employee search menu or by navigating between the pages and clicking on the employee ID. Via the Time and Labor Access section, change the Web Time Access drop down to Allow and click Save. 2. I gave my employee user access to Web Time, but the user still sees Web Pay when signing in. How can I change the access so the user sees the Web Time employee dashboard when logging in? 1) Visit the Company User Accounts page in Web Pay. 2) Find the applicable employee record via the employee search menu or by navigating between the pages and clicking on the employee ID. 3) In the Default Home Page section, change the Default Home Page drop down to Web Time and click Save. 3. I want to give my employee manager/supervisor access in Web Time, but do not want to grant manager access in Web Pay. How can this be accomplished? 1) Leave the Web Pay user account access the same. 2) Access the Web Time tab in Web Pay: Employees Employee Info Web Time. 3) Find the Security section and select Partial Access from the Feature Access Template drop down. 4) Check the boxes of the manager groups the user can see via the Permission to Manager Groups drop down. 5) Click Save. Employee Groups 1. I want to make my employee a manager and allow access to a specific group. How can I accomplish this? Create Employee Group 1) In Web Time, visit the Configuration Employee Groups page. 2) Click Add Group to modify the details of the group and click Save. Assign Employee Group 1) Via Web Pay, access the Web Time tab: Employees Employee Info Web Time. 2) Under the Security section, select Partial Access in the Feature Access Template drop down. 3) From the Permission to Manager Groups drop down, check the box of the new employee group. 4) Click Save. 2. I am unable to locate an employee on the Supervisor Dashboard. What could cause this? 1) Access Web Time to visit the Configuration Employee Groups page and click on the group in question to see if the employee is assigned to the group. 2) If not assigned, check the box of the employee in the Available Employees section to add him/her to the Selected Employees section. 3) Click Save. 3

4 3. Why is a supervisor not able to see a new hire? 1) If the employee was added today, and there is no filter on the employee group, then the new hire will have to be added manually. 2) Access Web Time to visit the Configuration Employee Groups page to click on the existing group and check the box of the new employee in the Available Employees section to add him/her to the group. 3) Click Save. Timesheets and Time Cards 1. My employee cannot see notes they added with their punches for a particular day. Is this normal? 1) Verify that the employee added the note when web punching on the employee dashboard. If the employee accessed the My Timesheet page and selected Comment, the comment will appear on the employee s time card in Web Time exclusively for administrators and supervisors. 2. My employee cannot see the timesheet section. Does something have to be changed? 1) Verify the timesheet setup for all employees with this path: Configuration Employee Application Settings. 2) Click Edit for the payroll policy the employee is a member of. 3) Navigate to the Timesheet section to confirm that the box next to Enable Timesheet is checked. If not, check the box and click Apply. 4) When the employee logs into Web Time, the timesheet should be viewable via the My Timesheet page. 3. How does my employee change labor levels when transferring? Timesheet Employees 1) Visit the Configuration Employee Application Settings page. 2) Click Edit for the payroll policy the employee is a member of. 3) Navigate to the Timesheet section and confirm that the Allow transfers box is checked. If not, check the box and click Apply. 4) The employee can now access their timesheet, click on the labor level section, input the labor level, and click Save. Web Punch Employees 1) Employees will see Clock In + Transfer or just Transfer if they have already clocked in for the day. 2) The employees can click on the applicable transfer option for a box to appear which allows them to choose their labor level. 4. How can employees add additional entries for a day on their timesheets? 1) Employees can click Add Row via the My Timesheet page to add the details and click Save. 5. Why do my employees have no time on their timesheets? Shouldn t the time be automatically populating? Verify Payroll Policy Details in Web Time 1) Via the Configuration Configuration Home Payroll Rules Configure Payroll Policies page, find and click View for the applicable policy. 2) Navigate to the Employee Settings section and confirm that the Allow employee timecards to be populated by the Create Timesheets from Schedule report box is checked. 3) If the box is not checked, contact Web Time Support or your Web Time Implementation Consultant (IC) for the change to be implemented. Confirm Schedule Assignment in Web Time 1) Access the Employees Schedule Template Assignments page. 2) Check to see if the schedule generated. 4

5 3) If the schedule generated, access the Reports page to see if the Create TimeSheets from Schedules report was ran. 4) If the report was not ran, the timesheet will be blank and the Create TimeSheets from Schedules report will be required to be generated. 6. My employee s labor level is showing as Unassigned on their timesheet. Why? 1) Verify that the employee has been assigned a home labor level/cost center. 1) If this is the employee s first time punching, Unassigned will be the default labor level/cost center. 2) This can be resolved on the timesheet by clicking on the Labor Level column, selecting the details from the Labor Level Selections box, and clicking Update. For time cards, click into the entry in the Transfer column to modify details and click Update. 7. How do I know by looking at the timesheet that the pay period has been locked? 1) When a pay period is locked, a banner will appear indicating Payroll Lockout is in Effect. 8. As an employee, how do I know by looking at my timesheet that the pay period has been locked? 1) Editing of the timesheet is not possible. 2) A banner will appear indicating that a Payroll Lockout is in effect. Editing is temporarily disabled. 9. How do I fix a punch? 1) Access the employee s time card if the pay period is open. 2) Click on the punch that needs to be edited, modify the details, and click Save. 1) If the pay period is closed, open the pay period via the Payroll Open Pay Periods page. 2) Access the employee s time card. 3) Click on the punch to edit the time and click Save. 1) If the punch crosses midnight, click Add Punch on the employee s time card. 2) Input the details and click Add. 10. I want work hours to be able to be manipulated to be OT1 or OT2. How can I achieve this? 1) If employees are clocking in and out, the punches cannot be manipulated to OT1 or OT2. 2) If a Non-Work pay type is created, for example, and it is given a generic title such as Work, then the employees can choose that pay type and only put in a duration. 3) Via the employee s time card, right click on hours in the Amount section, and choose edit details to move the hours to OT1 or OT2. Schedules 1. How do I create a schedule for my employees? 1) An employee can be assigned a one-time schedule via Web Time: Employees Employee Schedules. 2) Click on the applicable day and Add Shift to quickly add the schedule. If the schedule is required to extend for additional days that week, copy the schedule and paste it onto additional days of the week. 2. How can the schedule be applied to employees for an extended time period? 1) If the employees require a reoccurring schedule, a template can be created via Web Time: Employees Schedule Templates. 2) Click Add New Template. 3) The Add Schedule Template page will appear to modify the details of the template. Template Name Access Type: Public or Private Owner 5

6 Day: Which day the schedule should generate on each week. Number of Weeks: How many weeks the schedule should generate for, After completing the above, click on the day of the week and add a shift. If more than one week should be in the template, click Add Week. This would be necessary if there are alternating schedules week to week. Click Save. 4) Visit the Employees Schedule Template Assignments page to assign the template. Check the boxes of the applicable employees. Click Assign template to selected employees. Select the template and modify other details and click Save. 3. Can I add PTO, Holidays, and SICK days in the schedule? 1) Non-work pay types cannot be added to schedules. Those pay types are only applicable for in and out times. Supervisor Dashboard 1. Where can I find exceptions? 1) The Supervisor Dashboard will display any of the following exceptions: Missed Punches Pending Time Off Requests Attendance Exceptions or Attendance Points o Attendance Exceptions will appear if Attendance Points are not enabled. o Attendance Points will appear if enabled, replacing Attendance Exceptions. Invalid Terminal Punches Employee Search 1. Where can I see integrated fields for an employee? What information is carried over from Web Pay? 1) In Web Time, access the Employees Employee Search page and click on an employee s name. 2) Any items that are greyed have been fed over from Web Pay via Enhanced Integration. Also 1) Demographic information is integrated, as well as the information provided on the Web Time tab in Web Pay. 2. I am on the Employee Search page and see employees in the search results who are inactive. How do I ensure that these employees are not seen in my search? 1) Verify the search parameters in the filtered search. 2) Change the employee status to Active in the search field to not see any inactive employees. 3. I did an employee search and nothing appeared. The employee has been in the system for a period of time. Why did the employee not appear? 1) Ensure that Enable Time and Labor box is checked in the Web Time tab of the employee s record in Web Pay: Employees Employee Info Web Time. Payroll Policies 1. My employee did not get the holiday posted. Why did this occur? 1) In Web Time, access the Configuration Holidays page to confirm that the holiday is listed for the correct date. 1) Verify that the employee is on the holiday list/policy by clicking Edit for the applicable holiday list on the Configuration Holidays page and click Members. 6

7 2) If the employee is not listed, access the employee s Web Pay record via the Employees Employee Info page. 3) Click on the Web Time tab and locate the Payroll section to select the holiday policy via the Holiday List drop down. 4) Click Save. 5) The holiday will be required to be regenerated if it has passed in order for the employee to be paid for the holiday. 1) Via Web Time, check the payroll policy via the Configuration Configuration Home Payroll Rules Configure Payroll Policies page. 2) Click View for the applicable policy. 3) Navigate to the Holidays section and review the following: Verify that there is a no minimum days requirement to be eligible for holidays via the Minimum days of employment to qualify field. Confirm that the Employee must be scheduled to work on the holiday box is checked accordingly. Identify if the box is checked for the Qualify employee based on the time worked statement. Also, check which radio button is selected. In the Holiday Timesheet Settings section, confirm if the Apply the holiday on the next day box is checked. 4) If any changes are required to the payroll policy, contact Web Time Support or your Web Time Implementation Consultant (IC). 2. My employee is receiving OT and should not be. How can I fix this? 1) Review the payroll policy the employee is assigned to: Configuration Configuration Home Payroll Rules Configure Payroll Policies. 2) Click View for the applicable policy. 3) Navigate to the Overtime Rules section to confirm what the weekly Overtime hours are set to. 4) If any changes are required, contact Web Time Support or your Web Time Implementation Consultant (IC). 3. How can I see if my rounding is working for a particular employee? 1) On the Employee Time Card page, find the employee and hover over a punch. 2) The actual time will appear. 1) On the Employee Time Card page, click Preferences and select the Actual radio button for punch rounding to see when the employee actually punched. 4. My employee s overtime calculation is not correct. Why? 1) Check the setup of the payroll policy the employee is assigned to: Configuration Configuration Home Payroll Rules Configure Payroll Policies. 2) Click View for the applicable policy. 3) Navigate to the Overtime Rules section to see what the weekly Overtime hours are set to. Also 1) Review the employee s time card. Did the employee forget to punch out one day and is now receiving a gross amount of Overtime? 2) Hover over the punches to view the dates the punches occurred. 5. I have a new group of employees beginning employment. They have different rules than other employees. How can I separate them from the other employees? 1) A payroll policy is recommended to be created for this group of employees on the Payroll Policies page: Configuration Configuration Home Payroll Rules Configure Payroll Policies. 2) Contact Web Time Support or your Web Time Implementation Consultant (IC) for the new policy to be implemented. 7

8 Pay Periods 1. I want to close my pay period early, but the pay period is not available. Why? 1) Pay Periods cannot be closed early. Only pay periods in the past can be closed. A Payroll Lockout can be initiated to disable employees from editing their timesheets. 2. How do I verify that everything is in order for the pay period and no terminated employees are missing approval, which can cause issues? 1) Visit the Employees Time Card Approvals page. 2) Select the date range the processing is occurring and Employee Status filter to All to be able to see if there are terminated employees missing approval or if a supervisor missed an approval. Also 1) Be aware of any missed punches. 3. I closed my pay period and need to go back to a timesheet and make an adjustment. What can I do? 1) Re-open the pay period by accessing the Payroll Open Pay Periods page. 2) Select the payroll policy and input the date in the Re-Open Starting field. 3) Click Finish. 4) This action will open the timecards for all employees assigned to this policy. 5) Access the Employee Time Card page and find the timecard to make the adjustment (s). 6) Click Save. 7) Close the pay period just opened via the Payroll Close Pay Periods page. 8) Make the applicable choices and click Finish. 4. If I closed my pay period and have already imported into Web Pay, but realized I need to add in a vacation day for an employee, what can I do? 1) If the payroll needs to be processed right away, access the Payroll Pay Entry page in Web Pay to open the unprocessed batch and manually add the hours to the employee s check. 2) Process the payroll as normal. 3) In Web Time, open the closed pay period and access the employee s time card via the Employee Time Card page. 4) Add the time and click Save. 5) Close the pay period. 1) If the payroll is not time-sensitive, delete the batch in Web Pay. 2) In Web Time, open the pay period and edit the time card. 3) Click Save and transfer the payroll data with the preferred method. 4) Close the pay period in Web Time and process the payroll in Web Pay. 5. When I run my Payroll Data Transfer and try to import it, nothing happens. I have no data. What can I be missing? 1) Confirm the desired date range. 2) Review the employee timesheet to make sure that there is punch data. 3) View the export matrix and confirm that the Work/PTO/OT codes are mapped. 4) Attempt to send the transfer again after all is reviewed and adjusted accordingly. 6. Why do I need to know my selections in my Export report? 1) If different settings are enabled, the data will import into Web Pay differently. Example If only hourly employees will be transferred, and the transfer is enabled for all salaried employees, PTO, Vacation, and/or SICK hours will be pulled over from Web Time. The hours tied to salaried employees would not be required to be tracked. 8

9 7. When I generate my Payroll Data Transfer, I am missing an employee s information. Why can I not see that? 1) There could be an employee group enabled for the payroll transfer that the employee is not assigned to. 2) Via Web Time, access the Payroll Payroll Data Transfer page and click on the Configuration name. 3) In the Web Time Employee Filters section, verify the employee group selected in the Employee Group drop down. 1) If this is a custom group, select the group from the Configuration Employee Groups page. 2) Enable the employee within the group. 1) View the employee s time card in the Employee Time Card section to ensure that the hours are set to be paid. 1) Review the export matrix and ensure that the hours worked are mapped to an earning code. 8. When a pay period is ending, why do the Sunday hours for my 3 rd shift employees not split between Sunday and Monday? 1) Find the 3 rd shift payroll policy: Configuration Configuration Home Payroll Rules Configure Payroll Policies. 2) Click View for the applicable policy. 3) Navigate to the Time Sheet Processing section and review the Count time towards the [ ] drop down. 4) If the drop down is set to Rounded Clock Out, then all hours worked on the last day of the payroll policy will be paid the following pay period. 5) If a change is required to the payroll policy, contact Web Time Support or your Web Time Implementation Consultant (IC). Additional Information 1) At this time, there is no way for the system to automatically apply hours worked on the last day of the policy to split the time at midnight for the clock in day. 2) Add a clock out punch for 11:59 pm and a clock in punch for 12:00 am for the clock out day. 9. Why do I have to close my pay period? 1) In order for the benefit balances (PTO, VAC, SICK) to update, it is required to close the pay periods. 10. Do I need to have my employees approve their time? 1) Employee approval of the timecard is optional. 11. Can I apply all supervisor approvals all at one time or do I have to do each employee individually? 1) Supervisors can approve all timecards listed on one page at once by accessing the Employees Time Card Approvals page. 2) In the Approve column header, check the box next to Approve to quickly approve all time cards listed. 3) Click Save. 9

10 Reports 1. My hourly employee is showing up under salary reports. How can this be? 1) Ensure that the hourly employee is set to the correct salary filter in Web Time. 2) Access the Employees Employee Search page to find the employee via the Search Employees filter, entering the name in the search field or navigating the pages. 3) Review the Salary Type column for the employee and change if necessary via Web Pay: Employees Employee Info Payroll Setup Rates. 2. I ran my report, but do not know where to get it. How do I know when my report is done? 1) Access the Reports page via Web Time. 2) On the bottom of the page, review the Reports Pickup section and click on your report. 3. When I try to open my report, I cannot see it. Why is this? 1) Review the report status in the Scheduled Reports section under the Status column. 2) Verify that pop-up blockers have been disabled and that no other report windows are open. 4. I want a report to be ed to me automatically. How do I set this up? 1) Click on the desired report in Reports Library section. 2) Configure all necessary filters. 3) Before clicking Generate my report, find the Enter to send report as attachment when completed section, check the box next to the text field, and enter the address. 4) Click Generate my report. 5. I want to see a grand total of work hours only for my employees. What is a good report to run for this? 1) Employee Time Card Report: Select a specific employee group if only a certain of group of employees are to be tracked. 2) Summary of Hours-Dollars Report: An example is to choose Work from the Display employees with drop down and the number 0 in the box next to the hours/dollars drop down. The report will then only display hours for work for the specified range. 6. My Employee Time Card Report totals are not matching my pre-process register. What is the error? 1) Check the export matrix to see if there are memo hours for the work pay type. If so, include the memo hours in the PPR calculation. Benefits 1. How does an employee submit a time off request? Direct employees to the How to Request Time Off guide for step-by-step instructions. 1) The employee is required to access the Web Time employee dashboard. 2) Expand the Time Off section and stay on the Request tab. 3) Select the time off type from the Type drop down. 4) Click the radio button for Single Day or Multiple Days depending on the duration of the time off request. 5) Input the number of hours in the Hours Per Day field. 6) Add comments in the Notes field if necessary. 7) Click Submit Request. 2. Why can t my employee review benefit setup and balances? 1) Ensure that the policy is set to show balances. 2) Access the Benefit Policies page: Configuration Configuration Home Time Off Configure Benefit Accruals. 3) Click on the applicable benefit policy to enable the Edit button to be selectable. Click Edit. 4) For any benefit type which should have benefits viewable, check the box next to Display this benefit type on the employee home page and click Save. 10

11 3. I have a new benefit in Web Pay. Why can t I see it in Web Time? 1) The benefit is required to be added in Web Time. 2) Access the Configure Pay Types section: Configuration Configuration Home Payroll Rules Configure Pay Types. 3) Click Add New Pay Type and configure as necessary. Click Update. 4) Access the Benefit Policies page: Configuration Configuration Home Time Off Configure Benefit Accruals. 5) Click on the applicable benefit policy to enable the Edit button to be selectable. Click Edit. 6) Under the Select Benefit Types menu, click Add and select the new pay type from the drop down. 7) Click Save. 4. How can I assign this to my employees in Web Time? 1) Access Web Pay for further configuration: Company Setup List Values Web Time Pay Type. 2) Add the pay type code and description. Click Add. *The code is required to match the code entered in Web Time. 3) View the Web Pay Time Off Types page: Company Time Off Setup Accruals Time Off Types. 4) Click on the time off type code to view the details. 5) Contact Web Time Support or your Web Time Implementation Consultant (IC) to change the Use Balances By drop down in the Map Web Time Pay Type section to the new pay type. 5. My benefit balances are incorrect in Web Time. Why is this? 1) Balances only update when a payroll is processed. Having an old pay period open will cause the hours in that pay period to still display under the Used Since column and will reduce available balance. The employee may not be set to sync with Web Time. Employees who are on leave of absence will not sync until they are activated again. 6. My employee cannot see the time off section on the employee dashboard. How can the section be set to display again? 1) In Web Time, access the Employee Application Settings page: Configuration Employee Application Settings. 2) Click Edit for the applicable policy. 3) Navigate to the Time Off section and select Maximized in the Time Off Display on Employee Dashboard drop down for the section to be expanded once the dashboard is accessed. 4) Click Apply. 7. I have salary employees who do not track their hours, but are required to track their PTO time in Web Time. How can I ensure they do this? 1) Via Web Pay on the Employees Employee Info Web Time page, check the box next to Enable Time and Labor. 2) In Web Time, assign the employees to a benefit policy via the Benefit Polices page: Configuration Configuration Home Time Off Configure Benefit Accruals. 3) Select the benefit policy and click Assign. 4) Check the boxes of the employees in the Available Employees section to move to the Selected Employees section and click Save. 11

12 Holidays 1. If I want to manually add a Holiday or PTO day, how would I do this? 1) Access the employee s time card in Web Time: Employees Employee Time Card. 2) Click Add Pay Type Transaction. 3) Choose the pay type from the Pay Type drop down and edit any other fields, including the number of hours. 4) Click Add. 2. My employee received a holiday unintentionally. Why is this? 1) Review the employee s setup. 2) If the employee is a part of the holiday policy and meets the requirements, they will receive holiday pay. 1) If the employee is not a part of the holiday policy and does not meet the requirement, click Audit Trail from the employee s time card page to see if someone manually added the time to the employee s timesheet. Pay Types 1. I need a new code set up. This will need to show when I import my hours. It is for all employees (Hourly and Salary). How can I accomplish this? 1) Add the new pay type: Configuration Configuration Home Payroll Rules Configure Pay Types. 2) Click Add New Pay Type. 3) Edit the details and click Update. 4) Access the Export Matrix Configuration page: Configuration Configuration Home Import/Export Settings Set the export codes in the Export Matrix. 5) Find the new pay type via the Pay Type drop down and add the Web Pay earning code to the applicable fields. 6) Click Save. Export Matrix 1. When I processed last time, my salary employees got paid for time (Non-work pay type) they should not have. What happened? 1) If a salaried employee was paid in addition to their regular salary, this is an export matrix mapping issue. 2) Access the Export Matrix Configuration page: Configuration Configuration Home Import/Export Settings Set the export codes in the Export Matrix. 3) Find the pay type which was used via the Pay Type drop down. 4) On the salaried sections, verify that the codes listed are memo codes. Via Web Pay, the earning type can be found in the Earnings section: Company Company Payroll Setup Earnings. Payroll Data Transfer 1. I have rates set up for specific job codes in Web Pay, but the employees are getting paid their straight rate. Why is this? 1) Review the payroll data transfer configuration via Web Time: Payroll Payroll Data Transfer. 2) Click on the transfer via the Configuration Name column. 3) Verify that the Web Pay/Web Time Mapping Override section is mapped appropriately. 12

13 4) If the mapping is set up, verify that the employees have an additional rate set up in Web Pay with the specified job code attached via Employees Employee Info Payroll Setup Rates. Note cost centers that are different from the employees default cost centers should be assigned to the additional rate. If the employees default cost centers are assigned to the additional rate, it will pay the employees the base rate. Labor Levels/Cost Centers 1. I created a new department in Web Pay. Why can t I see it in Web Time? 1) The department might not be assigned to an active employee who has Web Time access. 2) Once a new department has been added in Web Pay, and it is attached to an active employee, the department will transfer to Web Time automatically. 1) The department can be added in Web Time by accessing the Configuration Cost Center or Labor Level Detail Records page. Audit Trail 1. How do I read the Audit Trail? Does this show original punches? 1) When viewing the audit trail, a status of Add is indicating a punch. 2) The Transaction Time is when the punch was originally added. 3) When the transaction is expanded by clicking the + icon, the actual time can be seen. 4) If the punch is updated, the audit trail will show the transaction time section and the updated time for the day adjusted. The expanded view will also show the old/original time and the new time/adjusted time. 13