Enhanced Leadership Skills

Transcription

1 Enhanced Leadership Skills Course Description Effective leaders consistently seek to learn, change and grow by enhancing their leadership skills. In fact, leading in organizations requires learning, changing and the ability to adapt to and address the dynamic trends that often affect our internal and external environments. Strong leadership requires the agility to enhance their leadership skills and work environments in order to engage employees and produce high performance. This course offers five enhanced leadership skills that new supervisors must develop to successfully build and maintain strong relationships with employees generating synergy between employees. This, in turn, increases employee productivity. The course combines the concepts of hiring, teamwork, conflict management, and problem solving & decision making to create a 4 day enhanced leadership skills course for new and emerging supervisors and managers. Hiring ENHANCED SKILLS HIRING TEAMWORK CONFLICT MANAGEMENT PROBLEM SOLVING / DECISION MAKING Given today s business realities, it is more important than ever for organizations to utilize their resources wisely. In any organization, selecting the right person for the right job is a challenge. When the challenge is met, turnover is low, morale and productivity are high, and great customer service is provided. This course is designed to provide information and skills to assess, build, and conduct highquality selection interviews in order to decide on the right person for the right job. Teamwork Most of the time when you hear the term team, it s about a group of people who get together to complete a special project. This course is about creating a team environment with the people with whom you work with each day. The team environment that you create can and will contribute to a positive and productive work group. In this course, participants will learn techniques for translating team goals into individual goals, empowering all team members to participate, encouraging collaboration amongst team members, and monitoring the team s progress using structured tools and process. Conflict Management Conflict is an inevitable dynamic in the work environment. Unfortunately, it usually carries a negative connotation. Conflict, in and of itself, is neither good nor bad. What makes a conflict situation productive or destructive is the way in which issues and information are analyzed, approached, and communicated. Successful teams and managers have the ability to not only address but utilize differences in a way that increases the overall strength of the team. This course teaches the skills and perspectives that are necessary to effectively manage conflict. Most people view conflict as being highly personal in nature. In this course, participants will explore the true definition of conflict, and how this definition can help them better analyze and understand a challenging situation or person. They will also examine the role of personal power and how it influences the level and outcome of a conflict. Problem Solving and Decision Making Employees in any organization find themselves solving problems on a daily basis. The ability to identify the problem, pinpoint the true cause and identify a workable solution is essential for personal, professional, and organizational success. In this course, participants will learn to identify problems proactively, correctly state identified problems, identify the most likely cause, and determine innovative solutions. They are also asked to bring a current work problem to class and to be prepared to have fun with problem solving!

2 Objectives After completing Hiring portion of course, you will be able to: Recognize the importance of selecting the right candidate Calculate the cost of turnover Explain the organization s hiring process Apply a four step interviewing process Identify job competencies and value behaviors for an open position Create behavior based interview questions Conduct an effective selection interview Decide on the best candidate After completing the Teamwork portion of the course, you will be able to: Identify telltale signs that the TEAMwork within your team needs attention Apply techniques to translate goals to individual team members Apply techniques to empower all team members to participate Apply techniques to encourage collaboration amongst all team members Discuss techniques to monitor the team s environment and to make adjustments Describe how stereotyping of team members affects the team environment. After completing the Problem Solving and Decision Making portion this course, you will be able to: Define your role in problem solving Identify barriers to effective problem solving Apply a six step problem solving process Select appropriate tool(s) to effectively problem solve Coach mistakes without commanding or criticizing Duration This course has a 32 hour agenda Class Size The recommended class size is participants with a maximum class size of 20 Course Code ILEAD 013 After completing the Conflict Management portion of the course, you will be able to: Define conflict Recognize the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation Understand your preferred style of conflict resolution Apply the Stop, Yield, Go Model to collaborative conflict resolution Apply techniques to managing emotions during conflict Explain assumptions and their effect on conflict Use active listening skills to improve the working environment Apply assertive language techniques to express your needs and respect the needs of others

3 HIRING OUTLINE Below is the course outline with objectives and timing: Objective: Recognize the importance of selecting the right candidate. Calculate the cost of turnover Welcome and Icebreaker 20 min 20 min Cost of Turnover 15 min 35 min Objective: Explain the organizations hiring process Customize to include the Organizations Hiring Process 10 min 45 min Objective: Apply a four step interviewing process. Identify job competencies and value behaviors for an open position Review the Interviewing Process 10 min 55 min Step One: Assess the Job Requirements 15 min 1 hr, 10 min Activity Assess Job Requirements for Actual Position 20 min 1 hr, 30 min Review Resume 10 min 1 hr, 40 min BREAK 15 min 1 hr, 55 min Objective: Create behavior based interview questions Step Two: Build the Interview Questions 10 min 2 hr, 5 min Traditional Situational Questions 20 min 2 hr, 25 min Behavior based Questions (including demo) 15 min 2 hr, 40 min Activity Types of Questions 20 min 3 hr Build of Behavior based Questions to Assess Candidate Fit 60 min 4 hr LUNCH 60 min 5 hr Objective: Conduct an effective selection interview Step Three: Conduct the Interview 10 min 5 hr, 10 min Follow up / Probing Questions 10 min 5 hr, 20 min Activity Behavior based Questions Gone Wrong 10 min 5 hr, 30 min Activity Note taking 15 min 5 hr, 45 min Lawful and Unlawful Questions 20 min 6 hr, 5 min Interviewing Errors (including break) 35 min 6 hr, 40 min Activity Putting It All into Practice 60 min 7 hr, 40 min Objective: Decide on the best candidate Step Four: Decide on the Best Candidate / Interview Summary Sheet 10 min 7 hr, 50 min Summary and Action Planning 10 min 8 hr TEAMWORK OUTLINE Below is the course outline with objectives and timing: Welcome and Introductions 15 min 15 min Objective: Identify telltale signs that the T.E.A.M.work within your group needs attention Identifying T.E.A.M.work and Non T.E.A.M.work Behaviors 25 min 40 min Round one, Break the Safe 60 min 1 hr, 40 min BREAK 10 min 1 hr, 50 min Four Elements of T.E.A.M.work 5 min 1 hr, 55 min T.E.A.M.work Assessment 15 min 2 hr, 10 min T.E.A.M.work Elements 15 min 2 hr, 25 min Objective: Apply techniques to translate goals to individual team members T.E.A.M.work Element Translate the Goals 10 min 2 hr, 35 min Objective: Apply techniques to empower all group members to participate. Discuss how stereotyping of group members affects the

4 team environment T.E.A.M.work Element Empower to Participate 10 min 2 hr, 45 min Objective: Apply techniques to encourage collaboration among all group members T.E.A.M.work Element Manage the Process 10 min 3 hr, 5 min Round Two, Break the Safe 45 min 3 hr, 50 min Review of Tools 5 min 3 hr, 55 min Summary and Action Planning 5 min 4 hr LUNCH 60 min 5 hr Optional: DISC* and T.E.A.M.work 2 hr 7 hrs w/lunch CONFLICT MANAGEMENT OUTLINE Below is the course outline with objectives and timing: Welcome and Icebreaker 5 min 5 min Activity Card game 25 min 30 min Agenda and Objectives 10 min 40 min Objective: Define conflict Define Conflict 5 min 45 min Sources of Conflict 5 min 50 min Objective: Recognize the five styles of conflict resolution and how to best adapt your style and approach to a conflict situation. Understand your preferred style of conflict resolution. Interpreting the Thomas Kilmann Conflict Scores 45 min 2 hr, 10 min BREAK 10 min 2 hr, 20 min Objective: Apply the Stop, Yield, Go Model to collaborative conflict resolution. Apply techniques to managing emotions during conflict Stop, Yield, Go Model 25 min 2 hr, 45 min Stop: Hot Buttons 25 min 3 hr, 10 min Tomato Activity 20 min 3 hr, 30 min LUNCH 1 hr 4 hr, 30 min Establish interests, not Positions 10 min 4 hr, 40 min Objective: Explain assumptions and their effect on conflict Fact versus Assumptions 20 min 5 hr Application Stop, Yield, Go Worksheet 20 min 5 hr, 20 min BREAK 10 min 5 hr, 30 min Yield 20 min 5 hr, 50 min Relate to the Person and the Environment 20 min 6 hr, 10 min State Perspectives: Positive intent 15 min 6 hr, 25 min Inquiry 10 min 6 hr, 35 min Advocacy 10 min 6 hr, 45 min Objective: Use active listening skills to improve the working environment Listen Carefully and Offer and Ask for Options 10 min 6 hr, 55 min Go: Verify Actions to Be Taken and Evaluate the Effectiveness of the Actions 10 min 7 hr, 5 min Application: Stop, Yield, Go Worksheet 20 min 7 hr, 25 min BREAK 10 min 7 hr, 35 min Objective: Apply assertive language techniques to express your needs and respect the needs of others Assertive Communication Techniques 30 min 8 hr, 5 min Summary and Action Planning 25 min 8 hr, 30 min

5 PROBLEM SOLVING and DECISION MAKING OUTLINE Below is the course outline with objectives and timing Objective: Define accountability, responsibility, and empowerment Welcome and Icebreaker 25 min 25 min Definition of Accountability 5 min 30 min Objective: Rate yourself and your team on the PowerMeter The PowerMeter Victim, Individual Power, Organizational Power 15 min 45 min Objective: Discuss the Account Able choice Define and Discuss the Account Able Choice 15 min 1 hr Activity Demonstrating Accountable/Unaccountable Behaviors 30 min 1 hr, 30 min Debrief Activity 5 min 1 hr, 35 min BREAK 10 min 1 hr, 45 min Objective: Identify obstacles to being accountable Discuss and Examine Obstacles to Accountability 15 min 2 hr Objective: Apply a three step model to ask self accountability questions. Speak the language of empowerment and accountability Self Accountability and Activity 25 min 2 hr, 25 min Activity Creating Accountability Questions 20 min 2 hr, 45 min Video: Accountability That Works! 35 min 3 hr, 20 min Objective: Apply a five step model to create accountability in others Accountability Assessment Five step Model Accountability Actions Practice: Customized role plays to utilize accountability skills with both internal and external customers Debrief of Role play Practice Learning Points Summary and Action Planning 30 min 3 hr, 50 min 10 min 4 hr Contact us at to help enhance your organizations leadership skills (c) 2013 by BlessingWhite (a division of GP Strategies) and 2-Way Communications, LLC. All rights reserved. Version 1.0, 12/13. No part of these written materials may be reproduced, in any form or by any means, without permission in writing from BlessingWhite, Princeton, NJ, USA. GMST10 PP650A EN E Copyright 2014 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.

6