Benefits of Our Panel. Benefits of BulkSMS

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1 Benefits of BulkSMS Reaching groups of people on the go used to be difficult if not impossible. Bulk text messaging is rapidly becoming the most powerful weapon in the marketing arsenal - it is the only communication medium capable of reaching groups of people instantaneously - regardless of where they are. Text marketing is an exciting and promising business tool. Used correctly it is one of the best ways to reach people at a low cost with a high level of response. More immediate than other mediums o It allows you to offer instant incentives like prizes, raffle numbers or VIP passes; or instant information like price changes, sale messages or venue and entertainment updates. High message retention o Unlike other mediums, the information you send is retained on the receivers mobile phone, making it easy and convenient for them to action the sent message. Higher Click Through Rates o Recent research suggests the average click-through rates for text messaging are five times higher than those of standard online advertising and provide stronger recall rates than television advertising Benefits of Our Panel Unique Algorithm for faster delivery of Messages Unlimited Sender ID Unlimited Validity API to Integrate In Your Software Live Delivery Report Dynamic Messaging Bulk Excel Upload Fault tolerant Systems

2 What is the difference between User and Reseller? Users can send SMS from Web Panel, Excel Plugin, API. But Resellers apart from sending sms can also sell SMS to their own customers. Resellers get a white labeled panel where in they can brand to their needs. They will be provided with admin rights so that they can manage their own users. What are the different modes of sending SMS from web panel? Single SMS Instantly send upto numbers Group SMS - Store contacts in the group and send SMS Excel 2 SMS Static Send SMS from contacts stored in Excel (only.xls file) Excel 2 SMS Dynamic Send Dynamic SMS from contacts and content stored in Excel (only.xls file) How many numbers maximum I can send sms at a single shot? Single SMS 10,000 sms Group SMS - 2,00,000 sms Excel 2 SMS Static 65,000 sms Excel 2 SMS Dynamic - 65,000 sms What is Sender Id? Sender ID is the Name which goes in the Header of the SMS. It can be alpha numeric and maximum 8 characters. Eg : ICICIBNK. It can be your company name, product name, any names. What is TM or LM or TD or BL which comes on SMS? It is the operator code and it is mandatory as per TRAI s rule. Its automatically gets added to the sender id when the message is sent. TM- Tata Maharashtra

3 TD Tata Delhi TA Tata Andhra LM Loop Mobile DZ Aircel BL,BA,BZ - BSNL What is DND With Filtering or Without Filtering? DND Do Not Disturb Numbers. As per TRAI s rule commercial sms should not be sent to DND Numbers registered with them. So we have two routes With DND Filtering - SMS Sent through this route will not be sent to DND Numbers if present. We have systems so that it will be automatically filtered in run time when it is sent. Without DND Filtering - SMS Sent through this route will be sent to DND Numbers if present. There will be no filtering for this route. What is DND With Filtering or Without Filtering Routes Used for? With DND Filtering Used for promotional purpose. But strictly no lottery messages. No Content regarding lottery, sex, racism, politics. Without DND Filtering Used for Transactional purposes like schools, banks, closed group messaging, messaging to your customers. Can I use DND Without Filtering Route for promotional purposes? No. You should not use it for promotional purpose. It is used only for transactional purpose. We have separate team for monitoring this route. If your account is found using this route for promotional purposes, Your account will be deactivated immediately and fine will be levied or it might lead to closure of the account. Can I use DND Without / With Filtering Route for sending Lottery Messages?

4 No. You should not use it for lottery purpose. It is used only for transactional purpose. We have separate team for monitoring this route. If your account is found using this route for promotional purposes, Your account will be deactivated immediately and fine will be levied or it might lead to closure of the account. How to add a New Sender Id? You can add a new sender id by going to Push SMS ->Add Sender Id. Select the appropriate route for the sender id (With / Without DND Filtering ) and Request. Sender Ids need to approved by your admin/reseller. How to get WITHOUT DND FILTERING New Sender Id? If you want to get a without dnd filtering sender id, you should submit a scanned and filled ndnd form to your admin/reseller on your letter head with your sample message. If approved, you will get activated in 1 hour. When will I get my sender id approved? With DND Filtering Sender Ids takes at most 10 minutes to get approved. Without DND Filtering Sender Id takes at most 1 hour to get approved after the scanned ndnd form is submitted and approved. How will I know that my sender id is approved? You will get an instant sms notification after the sender id is approved. You can start sending sms right away with that sender id. What is a Credit and how many characters it includes? 1 Credit is a message with 160 characters.

5 Can I send messages with more than 160 characters and how will credits be deducted? Yes you can send messages upto 800 characters. 1 credit will deducted for every 160 characters. Suppose you have 180 characters message. It ll take 2 credits. What is Template and how can I use it? Template is the stored message which is used often. You can start creating by going to Push SMS -> Add Templates. You can use it when sending Single, Group, Excel to File Static, Excel File to Dynamic SMS How can I Schedule SMS for future? You can schedule any number of sms in future by going to Push SMS -> Compose Schedule SMS. You can schedule either by group or single. Is there any maximum limit to schedule sms? No, there is no maximum limit. However for better throughput please schedule only if necessary. How do I check If the message is scheduled or to delete the scheduled message before delivery? You can manage your scheduled sms by going to Push SMS - > Manage Scheduled SMS. You can delete by clicking on the delete button to delete the scheduled messages. How do I Send SMS from Excel (only.xls file)? Please store all the numbers in the first column without 91 and without heading. Then go to Push SMS -> Excel File 2 SMS and upload the file and send sms. How do I Send Different SMS to Different Numbers from Excel (only.xls file)?

6 Please store the phone numbers in the first column and rest of the content in the remaining columns. Then go to Push SMS -> Excel File 2 SMS Dynamic. Upload the file and type the content as <field1>, <field2> to replace the corresponding fields. For example, you want to send salary details to your employees. Excel Sheet Ram Ravi Murugesh 5000 Example message : Dear <field1>, Your salary of Rs. <field2> is credited to your bank account successfully. Likewise any number of fields can be added and messages can be sent accordingly. How to send sms from Group? In order to send sms from group you must create a group and add contacts to it. To create a group, Push SMS - > Create Group To Add Contacts to Groups Push SMS -> Add Contacts to Groups -> Manual Upload / Excel Upload - > Upload Numbers without 91 Go to Push SMS -> Compose Single / Group SMS -> Select one / many groups - > Select Sender Id -> Type Message - > send How to check if a number is found in the group? Go to Push SMS -> Check a Number in Group -> Select Group -> Enter number without 91 and check How to see the numbers in the group or delete the group? Go to Push SMS -> Manage Groups -> Export to see the numbers in the group Go to Push SMS -> Manage Groups -> Delete to delete the group

7 How to plugin SMS to my Website? You can use our HTTP API to plugin sms to your website. What is HTTP API? HTTP Application Programming Interface is used to send sms from any application instantly connected to internet. You can use ASP, ASP.NET, Scripting, PHP, JSP, Perl, Python and any scripting languages to send sms. What are the parameters in HTTP API? ID&phone=Mobile No&text=SMS&priority=Priority&stype=smstype Parameters: user Your Username pass Your Password sender Approved Sender ID ( SMS Will not go if the sender id is not approved) phone Phone number to which the sms is to be sent (without 91) priority dnd or ndnd dnd With DND Filtering ndnd Without DND Filtering stype - normal API is case sensitive. Sender id and Route should match.otherwise sms will not be delivered. Can I get the request the sender id through API? Yes. You can check the HTTP API section.

8 Can I get the Delivery Report through API? Yes. You can check the HTTP API section. What are the other options in API? You can schedule sms through api, check balance. For more options check HTTP API section. Where XML API can be used? It can be used for XML supported applications. Can I get the api required customized for me? Yes. Our development team can get api required for you in 48 hours provided sales team has approved. How do I check the message which I have sent is delivered or not? Go to Reports -> SMS Reports -> Select date interval and you can see latest 100 sms sent in the panel. How can I see the reports for more than 100 sms? Go to Reports -> SMS Reports by Excel -> Select date interval and you can download the report in multiples of What are the meaning of DELIVRD, EXPIRED, UNDELIVRD in the report? DELIVRD SMS Delivered

9 EXPIRED SMS gets expired before It reaches the handset. It might be due to the unavailability of handset UNDELIVRD SMS undelivered to the mobile number FAILED Delivery Failed to the mobile number NDNC Failed DND Number. Please check for detais Sub SMSC SMS Submitted to our SMSC and waiting for report to get updated Resellers How to add a new user / reseller? Goto Resellers - > Add New Users/Resellers and fill and add. Note that if reseller, a domain name is required. I have a Domain. How do I activate my reseller s panel? Point the A record of the domain to our IP Then put the domain name without www in add new user /reseller. I have a User in my account. I want to convert him as a reseller. How to do that? Go to Resellers -> Manage Users -> Click Convert straight to the user. Enter the domain details. How long it will take for the domain to point to our server? It might take 24 hours to point. It depends on your domain provider. How long it will take to activate the panel after the domain is pointed? Immediately. It ll be activated.

10 I want to deactivate the user / reseller. how do I do that? Go to Resellers -> Manage User -> Deactivate How do I Assign credits to my customer? Go to Resellers -> Add/Deduct credits. Select the customer and add the credits How do I deduct credits from my customer? Go to Resellers -> Add/Deduct credits. Select the customer and type the credits to be deducted prefixed with a minus sign.credits deducted will be added to your account. I want to send an offer to my clients. How can I do that? Go to Resellers -> Send SMS to All Customers. Type the message and send. How do I Set the contents on the home page, title, logo? Go to Resellers -> Branding -> You can set the home page, title, logo, notification. I have set the notification content for my customers. But I am still seeing my reseller s notification. Why? You will get your resellers notification content. Your Users will get your notification content.

11 I want to upload images, table and colors to my home page and other pages. How do I do? Click on the Branding related pages. Click HTML and you can alter the html as you want. How do I change the contact number / ID? Go to Profile. You can change and update the required fields. How do I change password? Go to Profile - > Change Password and you can change the password. I have pushed 100 sms and why its showing only 50 sms sent. Credits will be taken only for Valid Numbers and not Invalid Numbers. You might have added 91 to the numbers. Check once before sending. What is Excel Plugin and what is It used for? Excel plugin is a piece of software when installed is found as a part of excel by which you can send sms directly from the website without logging into the website. You can download from the home page and install. You should have Microsoft Excel 2007 to work on it.

12 What will I do if I don t have answer for my questions here? Simple. Go to Complaint Box -> Raise a complaint. Give the subject and description and note the complaint number and call within 30 mins of raising complaint and we will be very happy to assist you.