Content Management System User Guide

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1 Content Management System User Guide

2 Logging in: Navigate to your website. Find Login or Admin on your site and enter your details. If there is no Login or Admin area visible select the address bar and type /user following your domain name. Your URL should now say where yourwebsite.com.au is equal to your domain name. Enter your username and password as supplied to you by. Please note that these usernames and passwords may not be the same as those used to access your /webmail. Once logged in you will have access to your Administration Panel. The Admin Panel is a portal to the various editing and viewing areas within the site. The Admin Panel is the place to go if you are looking to edit or create any pages or sections of your website. You will also notice that, once logged in, an edit button will appear at the top of each page. Only assigned users with permission to log in and administrate this website will have access to the Administration Panel. To logout select LOGOUT from your Admin Menu or Admin Panel. If you cannot find the Logout button, select the address bar and type /logout following your domain name. Your URL should read Note: Also on every page, << Back to Administration Panel should be located on each page, as your website design permits. This link will take you back to your Administration Panel. Overview of Administration Panel: Below is an overview of the important items on your Administration Panel. Note that some of these capabilities may not be available for your website. Add a New Page: Create a new page for your website. Add an Individual Image to the Gallery: Add an image to the gallery. Manage Blocks: Manage the order and information which surrounds each page. This includes the sidebar images and contact information blocks. Manage Menu: Manage the order of menu items. View All Content: View all the content on your website. This is particularly useful if you have created a page but have forgotten its link or have not yet linked it to anything and need to find it. View Contact Form Submissions: View enquiries through the Contact Form. Access GO Send: Access the GO Send website. Access GO Stats: Access the GO Stats information Logout: Remember to logout to protect the security of the website. 1

3 Creating a New Page Select Add a New Page from your Administration Panel to create a new node. From here you will enter information into the designated fields of your website editor and create your new page. This editor allows the administrator to change and create pages as easily as the writing of an . In the editor you will be able to view or change the following elements of the page: Title The title area corresponds to both the heading of the page and name given to the page in your internet browser. This field is compulsory, meaning that information must be entered into this field for the page to save. Your title should be a very brief summary of the content on your page, for example, a page explaining your business, could be titled About Us or About [your business name here] Menu Settings The menu settings area allows you to determine which menu this item appears under and the name of the item in the menu. You may wish to add your new page to your primary links menu; to do this select Menu Settings located beneath the Title box. Assign your page a menu title (this is the title which will appear in the primary links menu). You may also choose whether you wish to add this page directly to the primary links menu or provide this new page as a secondary item beneath an existing Primary Links Menu item. For example, you may wish for your new item to appear under the About Us section of your website as a subsection called Staff. To do this, select the parent item you wish this new web page to appear under, in this case About Us. Select the Weight of the menu item where the relevant option appears. If one menu item has a heavier weight than another, then it will appear below or to the left (depending on the type of menu) of the menu item with the lighter weight. The specific numbers or distance between numbers does affect the position. 2

4 Weight Diagram Once you submit your new page, it should then appear beneath your desired section. To learn more about rearranging the order of your menu items please see Manage Menu. Body/Content Area This is the content area for the page s body. Here you will be able to write or paste in content and format that content. You also have the ability to link to other pages, files for download as well as insert images into the body. If you wish to read more about these features see Inserting/Editing an Image and Linking a File within a Node of this manual. These sections include information covering: Inserting images and editing inserted images within your website Inserting and editing links within your website Uploading and linking files within your website Note: Should you wish to embed code, toggle off the page s rich text editor by selecting "rich text editor located beneath the editor itself. This will then load the editor as a plain text view to which you will be able to paste in any code. If you would like to include non html code within your page s content body, for example PHP or JavaScript, please contact. This would require an additional input format for your code to be functional. You may also switch back to view the full rich text editor again once you have added any code by again reselecting rich text editor. 3

5 Input Format After creating or editing a page you may notice that your page is not formatted and only appears as plain text or that inserted images do not appear at all. This may be due to an incorrect input format being selected. When editing or creating a new page, remember to select the Full HTML option located under Input Format. Page Revisions If you do not yet feel comfortable when editing the website, it may be an idea to create a revision of the page prior to editing the page s content. This is particularly useful when doing large content changes, or working with complex formatting, scenarios in which challenges or mistakes may arise. To create a page revision, select the Revision Information link from beneath Input Format and click the Create new revision checkbox. It may be helpful to include some information regarding the page s content and formatting within the Log message text area. Scroll down to the bottom of the page and select Save. If an error does occur during the editing of a page, such as accidentally deleting content, first check whether the mistake has been saved. If the mistake has not been saved, calmly navigate away from the page without saving and begin editing the page anew. If the mistake has been saved, simply navigate to the page and select the Revisions tab, located to the right of the View and Edit tabs at the top of the page. You will then have the option to select Revert from a list of page revisions to return the page back to its former content and formatting. File Attachments The file attachments area will allow you to upload files to your website. This can be useful for uploading files and for downloads such as PDF documents. Once a file is uploaded, it is given a URL which can then be copied and used to link to items in the page s content body. 4

6 Note: After uploading a file it is often useful to link it to an item/word in the content s body area. Uploading and linking files is covered in Linking a File within a Node in this guide. Once you have made the changes you wish to make, select Save located at the bottom of the page. Please remember to save all work as unsaved changes will not occur until they have been submitted by selecting Save. URL Path Settings URL Path determines the page s URL. For example a URL path of home will give the page the URL of: URL Path Settings are a handy tool when it comes to both search engine optimization and providing links in other mediums of advertising. It is recommended that when creating a URL path that you use a specific and short description of the page, generally the page title. If the URL path is more than one word, it is best to use hyphens to separate the words, e.g. about- us instead of aboutus. This makes the URL easier for the user to read and search engines won t be able to easily recognise words if they are not split in this manner. Editing an Existing Page To edit a page, select the Edit tab located at the top of the page you wish to edit. You will then be taken to the editor for that page s content, allowing you to update, add or remove text, images and files from that specific page as desired. Note: Only the administrators who are logged into the system will be able to view the Edit tabs located on each page. Content pages on the website are editable with the exception of those which include automated forms or search facilities (E.g. Contact us and Search Business Listings.) Linking Within a Node Linking to an Internal Page When editing or adding to your website, you may wish to link web pages within your website. To do so, simply select the page you wish to link to, and select Edit. Once in the editor, highlight the text (such as Click here to read more ) you wish to link a web page to (e.g. the new page you have just created) and select the insert/edit link button from the rich text editor toolbar. 5

7 The insert/edit link box will then appear. Simply insert the URL you wish to link to and select Insert. Note: If you wish to link to a web page within your site, you may enter either the entire URL, for example: or just the URL path you entered when creating the page: /example. (E.g. this section: Select Save at the bottom of the page to effect the new changes. Once the page has been updated, the text you have just linked will appear as a hyperlink, linking to your desired page. 6

8 Linking to an External Page To link to from a node to an external website, navigate to the page you wish to link from and select Edit. Highlight the text or select the image you would like to link up and select the Insert/Edit link icon from your rich text editor toolbar. Your Insert/edit link popup will appear. Insert the full URL path for the website you would like to link to, for example into the link URL field. To ensure that visitors access the external information they would like to view whilst remaining on your website, we would recommend configuring the link so that once selected, the website opens in a new tab or window. To do so, click the Target dropdown box within your Insert/edit link popup bow and select Open in new window (_blank). Select the Insert button to apply the link and select Save at the bottom of the page to finalise the changes. Linking to a File Linking to a file, such as a PDF or Microsoft Office document can be advantageous to your business. Downloadable forms, menus, price lists, calendars and other files can be available for download from your website using this two step system of uploading and linking the file. You will first need to have the file saved to your computer. Navigate to the page you wish to list the downloadable file on and select Edit. Highlight the text or select the image you would like to link up and select the Insert/edit link button from your rich text editor toolbar. 7

9 Your Insert/edit link popup box will appear. Select the Browse icon located to the right hand side of the Link URL textbox. This will cause a second popup window to appear. Here will be listed all of the images and files which had previously been uploaded to your website. Through this second popup box you have the option to choose from this list of existing files or to upload a new file. To upload a new file, select the Upload tab from the top of the second popup window, followed by Browse. Select the file from your computer and select the Upload button located to the right of the Browse button once the second popup window has returned. Once uploaded, select the file from the list and click Send to editor. The second popup window will then close, returning you to the Insert/edit link box. Your file s URL will now be listed in the link URL text field. Select the Insert button to apply the link and select Save at the bottom of the page to finalise the changes. Editing/Inserting an Image While creating or editing a page on your website, you may wish to edit or insert an image. Inserting an Image within a Node To insert an image, select the location where you would like to the image to be inserted and select the Insert/edit image icon - which looks like a picture of a tree- in the editor. The insert/edit image pop- up box will appear. You may enter the URL of an image you wish to place in the page in the Image URL box. However, if you wish to upload a file from your computer, or access previously uploaded images, select the Browse icon. In the image viewing pop up box, you will be able to access previously uploaded images. Alternately, if you wish to upload a new image from your computer, follow these steps: 1. Select Upload. 2. Select Browse and upload your image. 3. Navigate to the file and select Open to upload the file. Once the image has been uploaded, the image will appear in the images list. This list, as noted earlier, will contain any images you have previously uploaded. 4. To add the image to the page select Send to editor. The uploaded image will then automatically be given a URL. 5. Select Insert to insert the image you have just uploaded. 8

10 To edit an existing image within the editor, first select the image and then select the Insert/edit image icon and repeat the above process. If you select appearance in the Insert/edit image box, the dimensions of the image may be altered. Here you may change the size of the image and to effect changes select Update. To complete the changes, select Save once you have finished editing the page. Editing an Image within a Node To edit an existing image within the editor, first select the image and then select the insert/edit image icon. If you select the Appearance tab from the top of the Insert/edit image box, the dimensions of the image may be altered. Here you may change the size of the image and to effect changes, simply select Update. In order to correctly position the image in relation to the text, click the Insert/edit image button. Select the appearance tab and click on the alignment drop down box and choose how your picture alignment. Normally it will be aligned to either the right or the left, and the text will wrap around it appropriately. When in the Appearance tab, you can also adjust the padding around the image. This dictates how much distance there is between the picture and surrounding text, and is measured in pixels which you enter into the Horizontal Space and Vertical Space. To complete the changes, select submit once you have finished editing the page. Note: The best way to resize your images would be to change their size in an image editing program on your computer. This will reduce loading time for visitors you view your site (if you resize a really large image in the CMS every time someone views the image it will download the large file). 9

11 Adding an Individual Image to a Gallery To add a new image to an existing gallery, select Add an Individual Image to a Gallery On this page, simply fill out the image s title, upload the image and select the gallery to which you wish to add the image to. Should you wish to you may also give the image a description in the body area of the page. To submit your new image, select Save. Creating a New Gallery The steps below allow you to import images in bulk and create a new gallery. Upload a zipped file to the server Navigate to where yourwebsite.com.au is equal to your domain name. Enter your CPanel username and password as provided by and once logged in, navigate to File Manager. Remember to make sure your images are an appropriate size (less than 400KB) and are zipped into a folder an easily identifiable name with no spaces, for instance examplegallery. Navigate through the folders to www/sites/gallery. In the image gallery folder, select the Upload button. Click Browse, select your zipped folder of images from your computer and select Upload. Once uploaded, extract the file. The directory for your newly added gallery will therefore be: sites/gallery/ examplegallery. Define the Image Import Folder Before you can import a folder, you must first define the image import path of the folder. Select Define the Image Import Folder from your Administration Panel. 10

12 Enter the Import path of your new gallery folder. The path is the location of your newly uploaded and extracted file. For example, if you have uploaded and named your file examplegallery, your folder's address will be sites/gallery/examplegallery. Add a New Image Gallery Navigate back to your Administration Panel and select Add a New Image Gallery. Enter a descriptive name for your gallery into the field Title. You also have the option to include a brief description for the gallery within the Description text area. Creating a sub gallery: You now have the option to choose where you would like the gallery to appear. By default a gallery will appear on the general gallery page. You do however have the option to click the Parent dropdown box and select from the list of existing galleries to create a sub gallery, which will appear within the gallery selected. Importing Images to a Gallery This is useful for importing an entire folder of images to a gallery. Remember that you must first define the Import Folder and ensure the gallery you would like to add images to has been created. Select Import Images to a Gallery from your Administration Panel. Simply select the checkboxes next to images you wish to add to your new gallery. Then select the gallery you wish to import these images to from the drop down box at the bottom of the page and select Save. Note that only 50 images can be imported at one time. If you have more than 50 images to import, you will need to return to the Import Images to a Gallery page to continue. Your gallery will now be visible at where yourwebsite.com.au is equal to your domain name. 11

13 Managing Blocks To access the side bar information and images in the blocks which appear on some pages throughout the site, simply select Manage Blocks from the Administration Panel. Select the block you wish to edit. The editor will then appear for that block. Note it may appear in code. To turn on the editor, simply select rich text editor located beneath the editor box. To edit the images for this side bar, simply select the image to change or delete the image and insert a new one using the insert image button in the editor. Please remember that when adding a new image, ensure that you link it to the relevant page. We would advise that if you wish to change these images, though you can do it yourself through this editor, we recommend contacting to ensure that images used are uniform and done properly and linked to relevant pages. Manage Menu To edit how the menu items appear, simply select Manage Menu from the Administration Panel. Add a New Menu Item To add a new menu item, select the Add item tab. Enter in the URL path for the page you would like to add to the menu. For example, to add the page yourwebsite.com.au/about- us where yourwebsite.com.au is equal to your domain, simply enter the URL path us or about- us. Assign your page a menu title (this is the title which will appear in the primary links menu). You may also choose whether you wish to add this page directly to the primary links menu or provide this new page as a secondary item beneath an existing Primary Links Menu item. For example, you may wish for your new item to appear under the About Us section of your website as a subsection called Staff. To do this, select the parent item you wish this new web page to appear under, in this case About Us. Select the Weight of the menu item where the relevant option appears. If one menu item has a heavier weight than another, then it will appear below or to the left (depending on the type of menu) of the menu item with the lighter weight. The specific numbers or distance between numbers does affect the position. 12

14 Select Save to add the item to the menu. Re-arrange Menu Items To re- arrange existing menu items, select the toggle icon to reorder. to the left of the menu item you would like Drag the icon to the place within the list of menu items where you would like it to appear. Reorder the other menu items as desired. To create a sub menu item, simply select the toggle icon and drag the menu item to beneath and to the right, pulling the sub menu item underneath the parent menu you would like to create. Select Save Configuration to save the changes you have made. Removing a Menu Item To remove a menu item, simply select the Delete link, located to the right hand side of the row for the menu item you would like to remove, followed by Confirm. To disable a menu item, deselect the Enable checkbox located to the right hand side of the menu item you would like to disable. Select Save configuration to disable the menu item. Viewing All Content To view all of your website s existing content, select Entire Website Content from your Administration Panel. 13

15 This will be useful in tracking down pages you may have created but cannot find it or cannot for any reason edit a page. This page contains all of the content created on your website. From here you will be able to select edit to directly access that page s editor. To filter the pages by event, normal content pages, images or latest news items, from the type drop down box simply select the type of page you are searching for. For example if you are searching for a new page you have just created, select Page from the drop down list. Managing Webforms Create a New Webform To create a new Webform visit your Admin panel or Menu and select Create new Webform. If this is not available select the address bar and type /node/add/webform following your domain name. Your URL should now say where yourwebsite.com.au is equal to your domain name. To include the Webform in a Menu select Menu Settings, add the Menu link title and select the menu which you would like to place the form in. This will generally be the <Primary Links> unless otherwise stated. Changing the Weight of the menu item will determine where it will be placed within the menu. Refer to Create a Page for more information. If you do not wish to include the Webform in the main menu then leave the Menu settings blank. Fill in the Webform Settings, include the Title of the Webform and a description. You may also like to add a Confirmation message. For example, Thank you for your enquiry, we will get back to you as soon as possible. You can edit the Confirmation message via the Rich Text Editor. 14

16 If you would like to receive notification that a webform has been submitted on your site you will need to add the you wish to receive the results into the Webform Main Settings otherwise leave this section blank. You are able to view the webform results via the Administration Panel. To set the URL path settings or upload a file, refer to the Create Page section of this Manual. Comment settings can be changed via the Comment Settings option. If you would like users to be able to comment on the form enable Read/Write. If you do not want the comments to show up enable Disabled. Click Save to save your webform so far. You will now be taken to the Form Components page that will allow you to add different components to your form. For example, for a Contact Us form, you will need the users Name, , and Message. You may also like to add a Phone number section or a List of Options. To add a component you will need to type the Name into the New Component name section, select the Type, whether it is Mandatory and whether it should be included in the you will receive. Below is an example of how this may look. Following is a list of possible Components and Types: Name Address Component Name text field text area Type State select 15

17 Component Name Type Time time Click Add to view the properties of that component. In this section you are able to change the Label, give the component a Default Value, and add a Description. Click Submit to finalise the component. Continue to add components until all the necessary components are included. You can change the order of the components by click and dragging them to their desired position in the list. View Form Submissions To view for submissions, visit your Administration Panel or Administration Menu and select View Webform Results. If this is not available navigate to the webform you would like to view either via your Administration Panel through View Webform or View all content. Select the webform. Select Results. You should be able to see a list of submitted results for that Webform, including when it was submitted and which IP address submitted the results. To download the webform results. While in the Results Tab select Download and choose the text format. Click Download. Edit a Webform To edit a webform you will need to navigate back to your Administration Panel or Administration Menu and select either Edit Webform or View all content. If you have selected View all content, you will be shown a list of content items, select the required webform and click Edit. When you click on Edit, you will be given the same options as when creating a webform. To start with you will be directed to the Configuration Page, this is the basic details about the Webform and where it will be sent. Click on Form Components to edit any specific components. Select Edit next to any of the components you would like to edit the description or label of. Unfortunately you are unable to edit the 16

18 Component Type. If you need to change a component type you will need to create a new component and delete the component with the incorrect type. 17

19 Managing Blocks We have already introduced how to add and manage pages on your website. Blocks are a similar, but different concept. A block is a piece of content that may sit on the sidebar, as your website s footer or elsewhere on your site across multiple pages. For example your copyright information might be at the bottom of every page on your website, and we don t want to have to type the footer every time you create a new page. To achieve this we create a block and assign it to appear on the pages and the positions we want it to. From your admin panel you should have an option to manage blocks. If you select this you will see a page where different blocks are assigned to the various regions on your website. If you already have a block containing your copyright information it might appear in the footer region. A block that contains a sub menu might appear in the left sidebar region. There are different means to edit or update a block s contents. Generally you can choose configure next to the block s name and edit the content s much like you would a normal page. Sometimes this is not possible, for example if the block is a menu you will need to go via your admin panel to manage that particular menu instead. You can change where the block appears by dragging the order around in the manage blocks page, the same way you would rearrange a menu on your site. To add a new block click the Add Block tab. After typing the contents that you would like to appear in that block you can choose what pages it should appear on (the default is to appear on all), and after clicking to save the block you can choose which region it appears in by dragging and dropping it into position in the list. 18

20 Managing Rotor Items To add a Rotor item to your webpage you will need to visit Add a Rotor Item via the Administration Panel or select the address bar and type /node/add/rotor- item following your domain name. Your URL should now say item' where yourwebsite.com.au is equal to your domain name. Fill in the details for the new Rotor Item. Tab Text, this is the name of your rotor item that will show up when you view all the content of your website. To link the rotor item to another page you will need to fill in the Link URL. The Link Target refers to whether the link will open in a new window or in the same window (root). To upload the Rotor image you will need to click Browse and select the filename of the file you would like to upload. Click Update. You are able to add Alt text, and and Image title in this section as well. The Alt text is a description of the image that will show up in browsers that do now allow images to be viewed. If you need to add text content to the Rotor image, add this to the Content section. 19

21 To edit a rotor item you will need to navigate to the Administration Panel and select View all content. Select the appropriate rotor item, and Click Edit. After you have selected Edit you will be able to change the Name, Link URL, Image and Content of the rotor image as done when creating a Rotor item. 20

22 User Management To Manage your Users select User Management from your Administration Panel or Administration Menu or select the address bar and type /admin/user/user following your domain name. Your URL should now be where yourwebsite.com.au is equal to your domain name. To add a user click the Add User Tab. You can now add a Username, Address, and Password for the new user. It is also useful to give users a Role. This includes whether they are an authenticated user, or admin. You may also have the option of committee member and/or a Forum Moderator. If you would like to edit a current user, click Edit next to the name of the user you would like to edit. You will be given the options to edit Username, , and Roles and to select a new password. If you would like to upload a Picture for a user, that is also available via the edit user section. To do this you will just need to click Browse and navigate to where the image is saved and click Upload to upload the image. Request New Password If you have forgotten your password you are able to retrieve your password via the /user page. To do this select the address bar and type /user following your domain name. Your URL should now be where yourwebsite.com.au is equal to your domain name. A Request New Password option will appear above the login area. If you are unable to see the Request New Password you are able to select the address bar and type /user/password following your domain name. Your URL should now be where yourwebsite.com.au is equal to your domain name. You will then need to enter your address and your password and instructions will be sent to your account. However if you are having any other issues please do not hesitate to contact the Support team at via or phone: (07) Managing Accounts Creating an Account Navigate to where yourwebsite.com.au is equal to your domain name. Login with the username and password provided to you by. 21

23 Note: If you are having difficulties logging in or cannot remember your details, please navigate away from the page. Repeated attempts to access the Control Panel with incorrect details will result in your IP being blocked from your website. Once logged in, select Accounts from beneath the Mail section of your Control Panel. Enter the prefix for the address you would like to create into the text field. E.g. for the address enter info. Select your domain from the dropdown list. Type a password which will be simple for you to remember but difficult for the others to guess. Enter this password into the Password and Password (again) fields. Select Create account. Adding an Account to Microsoft Outlook Navigate to the Accounts page in your Control Panel following the instructions outlined above. Locate the account you would like to configure within your program. Select the More dropdown box from the far right hand side of the row for your selected address and click Configure Client. The settings required for your program will be listed at the bottom of the Configure Account page. Leave this page open so that you can access the details or simply copy the information into a Notepad, or Microsoft Word document. Open Microsoft Outlook and select Tools from the toolbar at the top of the screen. From here, select Accounts or Account Settings, the navigation varies between different versions of the program. You will then have the option to select Add a New Account or New Select POP3 as your service. Select the Manually configure server or additional server types checkbox followed by Internet if this option is available to you. If this option is not visible, enter your name, full address and account password into the relevant fields provided. Copy the information provided in the Configure Client page across into the Mail server setting fields. Your mail server settings should be as follows: 22

24 Mail Server Settings Incoming Mail Server Setting: mail.yourwebsite.com.au where yourwebsite.com.au is equal to your domain name. Outgoing Mail Server Setting: mail.yourwebsite.com.au where yourwebsite.com.au is equal to your domain name. Note: Some internet providers require the use of their designated Outgoing Mail Server setting. If you are having difficulties sending but can receive s, contact your internet service provider for instructions. Enter your full address, e.g. into the User Name field located in the Logon Information along with your address password into the Password text field. Check the Remember password checkbox to ensure a smoother interaction with your program. Ensure that the checkbox Require logon using Secure Password Authentication (SPA) is deselected and select the Test Account Settings to ensure that your details have been entered correctly. Note: If you plan to access the account from more than one computer, select the More Settings button from the right hand side of the Internet Settings window within Microsoft Outlook. Select 23

25 the Advanced tab from the top of the More Settings window. Select the Leave a copy of messages on the server checkbox, along with the Remove from server after (x) days checkbox. Ensure the number of days is equal to somewhere between 3 and 10 days. Select OK to save the changes. This will return you to the Internet Settings. Select the Next button, followed by the Close button. Your account has now been configured. Editing your Account Settings in Microsoft Outlook Open Microsoft Outlook and select Tools from the toolbar located at the top of the program. Select Accounts or Account Settings, the navigation can vary between versions of the program. Select View/Change Existing Accounts or simply double click on the account you would like to edit. This will open the Internet Settings window. From here you can edit the name, address, username, password, and mail server settings associated with that account. For more information, see Adding an Account to Microsoft Outlook p.9. Accessing Webmail To send and receive s from an online browser, navigate to where yourwebsite.com.au is equal to your domain name. Login with your full address as the username and your account password. If you are unable to login after multiple attempts, please see Changing your Password or contact. Once logged in, you will have the ability to send and receive s, create an forwarder or auto responder, change your password, and more. Sending and Receiving Mail Online Select the Horde icon from the left hand side of the window to access your online inbox. If requested, select the language you would like to use when navigating through the browser and click Enter. Select Mail from the left hand side menu or toolbar along the top of the window to access your online inbox within Horde. This browser is advisable if you expect to receive and manage a large number of s. s can be bulk selected using the checkboxes on the left hand side of the inbox, marked as read or unread, deleted or moved to a folder. Deleted s remain visible within the inbox until Purge deleted or Hide deleted is selected from the right hand side of the inbox. Mail can be ordered by date, subject line, size or sender by selecting their title from the top of the inbox. To create a new , simply select New Message from the toolbar located at the top of the window. Changing your Password If you do not recall your account password, contact or take the following steps. Navigate to the Management page through the steps outlined in Creating an Account p.9. 24

26 Select Change Password from the right hand side of the row corresponding to your account. Enter the new password into the Password and Password (again) fields. Ensure that the password is simple for you to remember but difficult for others to guess. If you do know your account password and would simply like to change it, this can be done through your online webmail facility. See Accessing Webmail p.10 for more information. Forwarders Navigate to where yourwebsite.com.au is equal to your domain name. Login with the username and password provided to you by. Note: If you are having difficulties logging in or cannot remember your details, please navigate away from the page. Repeated attempts to access the Control Panel with incorrect details will result in your IP being blocked from your website. Once logged in, select Forwarders from beneath the Mail section of your Control Panel and select Add Forwarder from below the list of forwarders. Enter the prefix for the address you would like to forward from into the text field. E.g. for the address enter info. Select your domain from the dropdown list. 25

27 Please ensure that you select the appropriate domain. For example, yourwebsite.com not yourwebsite.gostart.com.au. Enter the full address for the account you would like to forward to into the Forward to address text field. Select Add Forwarder. Automated Responses Automated responses can be created in bulk through the Control Panel or individually by users through the online webmail facility. Create a bulk number of automated responses Navigate to where yourwebsite.com.au is equal to your domain name. Login with the username and password provided to you by. Note: If you are having difficulties logging in or cannot remember your details, please navigate away from the page. Repeated attempts to access the Control Panel with incorrect details will result in your IP being blocked from your website. Once logged in, select Auto Responders from beneath the Mail section of your Control Panel and click the Add Autoresponder button once the Autoresponders page loads. Follow the instructions explained 26

28 at the top of the page. Leave the character set and interval settings as is and enter the prefix for the address you would like to send an automated response from into the text field and select your domain name from the dropdown box. Ensure the domain is yourwebsite.com.au not yourwebsite.gostart.com.au. Enter your name into the From text field and your subject and message into the fields provided. Select Create/Modify to add the automated response. Create an individual automated response Individuals can create their own automated response using the instructions outlined above through their online webmail facility. See Accessing Webmail p.9 and Create a bulk number of automated responses p. 12 for more information. Additional Information If you have any difficulties with your website or hosting, please do not hesitate to contact us on or via at We understand that editing your own website can be a daunting process and we are more than happy to walk you through any issues you may have. 27

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