A comparative study on. the perceived responsibility of Internet Speech. between university students in Macao and US

Size: px
Start display at page:

Download "A comparative study on. the perceived responsibility of Internet Speech. between university students in Macao and US"

Transcription

1 UNIVERSITY OF MACAU DEPARRMENT OF COMMUNICATION A comparative study on the perceived responsibility of Internet Speech between university students in Macao and US By CHAN IN SAN, REBECCA Student ID : M-A Supervisor: Dr. Wu Mei A Thesis Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Arts at the University of Macao February, 2011

2 I Abstract The development of the internet technology is a mixed blessing: On the one hand, it facilitates mass communication at a global scale and provides an extremely efficient channel for ordinary people to voice their opinions; on the other hand, under the shield of anonymity, verbal abuse, in the name of the freedom of speech, is quite common on the internet, resulting in a subculture of hate speech in the virtual world. Therefore, the responsibility of internet speech in balancing the right to free speech and its harm to society has become a major concern among scholars of cyberspace culture in recent years. Focusing on the perception of hate speech and the willingness to contribute in stopping its spread, this thesis examines how the freedom of speech and social morality influence the perceived responsibility of the internet speech under different cultural contexts through qualitative analysis of selected group discussions among 10 university students in Macao and US, who were asked to comment on four real life hate speech cases from Canada, Hong Kong, China and Macao. Research findings indicate that cultural differences play an important role in affecting how people understand free speech and social morality, which in turns influence the perceived responsibility for making internet speech. Students from Macao are generally more mindful with their internet speeches and concerned more about the consequences of hate speech on society than the US students; nevertheless, to different extents, students of both groups contribute in the circulation and practice of hate speech on the internet.

3 II Keywords: Internet speech, Freedom of speech, Responsibility, Hate speech, Cultural Differences

4 III Declaration I declare that the thesis represents my own work, except there due acknowledgement is made, and it has not be been previously included in a thesis, dissertation or report submitted to this University or to any other institution for a degree, diploma or other qualification.

5 IV Acknowledgements First of all, I would like to extend my heartily gratitude to my supervisor, Prof. Wu Mei, for her continuous encouragement, suggestions and guidance throughout the whole writing process. I remember at the very beginning of the thesis writing, I was not be able to come up with a very clear idea of what this thesis was about. But Prof. Wu was so kind and patient to help me working out my thesis topic. Also, she guided me in finding US students to participate in the focus group discussion of this study. Without Prof. Wu s help and guidance, I may have not been able to finish this thesis. I am also heartily grateful to Prof. Chen Huailin and Dr. Li Xiaoqin for their time in reading my thesis and giving me thought-provoking suggestions and comments. Moreover, I would like to thank my friends and colleagues for their assistance and encouragement, especially my classmates in my program. I will miss the happy times we have had together in the past two years. Last but not least, I can hardly express my love for my family, who are always with me when I am in hardship. Their unfailing support and understanding give me energy and courage to overcome stress and pressure. I wish the completion of this thesis will bring some joy to them as well.

6 V Table of Contents Abstract Declaration Acknowledgements Chapter I Introduction... 1 The objectives of this study.. 2 The significance of this study The background of this study... 5 Global Communication is facilitated under the Internet Technology.. 5 Freedom of Speech and Internet Speech.. 6 The Role of Internet Speech in Society... 7 The Rise of Hate Speech.. 8 The Diversity of Hate Speech.. 9 The Rise of Hate Speech in the United States. 12 The Rise of Hate Speech in Macao.. 13 The Influence of Hate Speech on Society 15 Chapter II Literature Review.. 19 Freedom of Speech and its Responsibility. 19 Individualism vs. Collectivism.. 21 Different Values on Free Speech in China and US Individualism vs. Collectivism in Macao Values on Free Speech in Macao... 28

7 VI Responsibility and Rationality Real Name System and Responsibility.. 33 Theoretical Structure.. 36 Chapter III Methodology Research Method Focus Groups. 44 Discussion Procedure and Format. 44 Chapter IV Finding and Results Comparison on the Identification of Hate Speech. 48 Comparison on the Ability to Rationalizing Hate Speech Comparison on the Willingness to Act Responsibly.. 66 Comparison on the Willingness to Support the Real Name System Further Interpretation Chapter V Conclusion and Discussion 84 Limitations Further Research Directions. 91 Appendix A Appendix B Appendix C Reference.. 145

The Effect of International Trade on Wages: A Case Study of China

The Effect of International Trade on Wages: A Case Study of China UNIVERSITY OF MACAU FACULTY OF SCIENCES AND HUMANITIES DEPARTMENT OF ECONOMICS The Effect of International Trade on Wages: A Case Study of China By Li, Xinran (M-A9-6801-9) Supervisor: Dr. Chang, Hsiao-Chuan

More information

University of Macau. Faculty of Social Sciences and Humanities. Department of Communication. Exploring Emotional Branding and Online Brand

University of Macau. Faculty of Social Sciences and Humanities. Department of Communication. Exploring Emotional Branding and Online Brand University of Macau Faculty of Social Sciences and Humanities Department of Communication Exploring Emotional Branding and Online Brand Community by a Case Study of American Starbucks for Chinese By Xu

More information

THE TIME-SERIES ANALYSIS FOR INTERACTIONS AMONG RETURNS ON S&P 500, CSI300 AND HSI BEFORE AND AFTER THE BANKRUPTCY OF LEHMAN BROTHERS TANG WAI KEONG

THE TIME-SERIES ANALYSIS FOR INTERACTIONS AMONG RETURNS ON S&P 500, CSI300 AND HSI BEFORE AND AFTER THE BANKRUPTCY OF LEHMAN BROTHERS TANG WAI KEONG THE TIME-SERIES ANALYSIS FOR INTERACTIONS AMONG RETURNS ON S&P 500, CSI300 AND HSI BEFORE AND AFTER THE BANKRUPTCY OF LEHMAN BROTHERS by TANG WAI KEONG Master of Science in Mathematics 2010 Faculty of

More information

Feasibility Study of Contractor Registration System and Contractor Grading System in Macau. Pun I Chung. Master of Science in Civil Engineering

Feasibility Study of Contractor Registration System and Contractor Grading System in Macau. Pun I Chung. Master of Science in Civil Engineering Feasibility Study of Contractor Registration System and Contractor Grading System in Macau by Pun I Chung Master of Science in Civil Engineering 2012 Faculty of Science and Technology University of Macau

More information

Factors Influencing the Adoption of Biometric Authentication in Mobile Government Security

Factors Influencing the Adoption of Biometric Authentication in Mobile Government Security Factors Influencing the Adoption of Biometric Authentication in Mobile Government Security Thamer Omar Alhussain Bachelor of Computing, Master of ICT School of Information and Communication Technology

More information

ACKNOWLEDGEMENT. First of all, the author would like to thank God for everything He gave to

ACKNOWLEDGEMENT. First of all, the author would like to thank God for everything He gave to ACKNOWLEDGEMENT First of all, the author would like to thank God for everything He gave to allow me to finish this thesis. It happened only because of His bless, guidance and strength. This thesis is written

More information

Intellectual Property Protection in the Fashion Industry: Current Trends and Insights for China

Intellectual Property Protection in the Fashion Industry: Current Trends and Insights for China Intellectual Property Protection in the Fashion Industry: Current Trends and Insights for China by Chen Yeyu Master 2014 Faculty of Law University of Macau Intellectual Property Protection in the Fashion

More information

ADAPTABILITY OF VOICE OVER IP (VoIP) TECHNOLOGIES IN SRI LANKAN ENTERPRISES MASTER OF BUSINESS ADMINSTRATION IN INFORMATION TECHNOLOGY

ADAPTABILITY OF VOICE OVER IP (VoIP) TECHNOLOGIES IN SRI LANKAN ENTERPRISES MASTER OF BUSINESS ADMINSTRATION IN INFORMATION TECHNOLOGY ADAPTABILITY OF VOICE OVER IP (VoIP) TECHNOLOGIES IN SRI LANKAN ENTERPRISES MASTER OF BUSINESS ADMINSTRATION IN INFORMATION TECHNOLOGY C. L. L. Bandara Department of Computer Science & Engineering University

More information

REGULATIONS FOR THE DEGREE OF BACHELOR OF HOUSING MANAGEMENT (BHousMan)

REGULATIONS FOR THE DEGREE OF BACHELOR OF HOUSING MANAGEMENT (BHousMan) 1391 REGULATIONS FOR THE DEGREE OF BACHELOR OF HOUSING MANAGEMENT (BHousMan) (See also General Regulations and Regulations for First Degree Curricula) HM1 In these Regulations, and in the Syllabuses for

More information

Academic Staff Activities

Academic Staff Activities FED NEWSLETTER Mission To disseminate educational ideals and report on faculty and student activities of FED; Issue 26 Contents To provide an easy and user-friendly platform for academic staff; To promote

More information

AN INVESTIGATION INTO THE FORMATIVE ASSESSMENT PRACTICES OF TEACHERS IN SELECTED FORT BEAUFORT SCHOOLS. A CASE STUDY IN THE EASTERN CAPE.

AN INVESTIGATION INTO THE FORMATIVE ASSESSMENT PRACTICES OF TEACHERS IN SELECTED FORT BEAUFORT SCHOOLS. A CASE STUDY IN THE EASTERN CAPE. AN INVESTIGATION INTO THE FORMATIVE ASSESSMENT PRACTICES OF TEACHERS IN SELECTED FORT BEAUFORT SCHOOLS. A CASE STUDY IN THE EASTERN CAPE. By MONGEZI WILLIAM KUZE IN FULFILLMENT OF THE REQUIREMENT FOR THE

More information

Business Administration specializing in Marketing

Business Administration specializing in Marketing Name Diploma Supervisor Title Regan a/l Rajan Business Administration specializing in Marketing Mr. Karuna The study of Public relations and customer satisfaction in the wireless telecommunication industry

More information

Corporate Reputation Management. and Stakeholder Engagement: A Case Study of Five Top. Australian Companies

Corporate Reputation Management. and Stakeholder Engagement: A Case Study of Five Top. Australian Companies Corporate Reputation Management and Stakeholder Engagement: A Case Study of Five Top Australian Companies A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy in

More information

Truth Focus Statements for the Twelve Healing Code Categories

Truth Focus Statements for the Twelve Healing Code Categories Truth Focus Statements for the Twelve Healing Code Categories The following are suggested Truth Focus Statements that can be used when doing The Healing Code, as outlined in The Healing Code book. They

More information

University of Technology Sydney Australia

University of Technology Sydney Australia AN INVESTIGATION OF ASSESSMENT PRACTICES IN THE MBA DEGREE PROGRAM IN A CHINESE UNIVERSITY Gryphon Sou BS(Eng)(CCU) MAdmin (ACU) DMgt(IMC-SCU) A Dissertation submitted in partial fulfillment of the requirements

More information

SUITABILITY OF TELECOMMUNICATION MANAGED SERVICE MODEL IN SRI LANKAN CONTEXT

SUITABILITY OF TELECOMMUNICATION MANAGED SERVICE MODEL IN SRI LANKAN CONTEXT SUITABILITY OF TELECOMMUNICATION MANAGED SERVICE MODEL IN SRI LANKAN CONTEXT MASTER OF BUSINESS ADMINISTRATION IN MANAGEMENT OF TECHNOLOGY L.M.R. SOMAWEERA Department of Management of Technology University

More information

The Hong Kong Institute of Education s Master of Social Sciences in Psychology (Schools and Community Settings)

The Hong Kong Institute of Education s Master of Social Sciences in Psychology (Schools and Community Settings) The Hong Kong Institute of Education s Master of Social Sciences in Psychology (Schools and Community Settings) www.ied.edu.hk/msocscp Programme Coordinator: Dr. LI Tianyuan Department of Psychological

More information

TEACHER PREPAREDNESS TO UTILIZE EMERGENT LITERACY FOR TEACHING INITIAL LITERACY IN SELECTED SCHOOLS OF MANSA DISTRICT SAMUEL IMANGE

TEACHER PREPAREDNESS TO UTILIZE EMERGENT LITERACY FOR TEACHING INITIAL LITERACY IN SELECTED SCHOOLS OF MANSA DISTRICT SAMUEL IMANGE TEACHER PREPAREDNESS TO UTILIZE EMERGENT LITERACY FOR TEACHING INITIAL LITERACY IN SELECTED SCHOOLS OF MANSA DISTRICT BY SAMUEL IMANGE A Dissertation Submitted to the University of Zambia in Partial Fulfilment

More information

MASTERS RESEARCH DISSERTATION

MASTERS RESEARCH DISSERTATION University of the Witwatersrand School of Human and Community Development Discipline of Psychology MASTERS RESEARCH DISSERTATION MUSLIM WOMEN S PERCEPTIONS OF GENDER DYNAMICS IN ISLAM Sumayya Mansoor 0202996J

More information

Safety Codes Council Policy & Information Manual

Safety Codes Council Policy & Information Manual Background Safety codes officers (SCOs) are required to administer the Safety Codes Act (Act). To ensure the competency of these individuals, the Act and Safety Bylaws provide for the setting of training

More information

Alexandrina Vermeulen

Alexandrina Vermeulen UNDERSTANDING THE WORK EXPERIENCES, COPING STRATEGIES AND ORGANISATIONAL RETENTION OF SOCIAL WORKERS IN GAUTENG IN-PATIENT SUBSTANCE ABUSE TREATMENT CLINICS Alexandrina Vermeulen A research report submitted

More information

Customer satisfaction towards service quality in 5star hotels industry in Paphos

Customer satisfaction towards service quality in 5star hotels industry in Paphos Neapolis University HEPHAESTUS Repository School of Economic Sciences and Business http://hephaestus.nup.ac.cy Master Degree Thesis 2012 Customer satisfaction towards service quality in 5star hotels industry

More information

THE TEACHER S ROLES IN TEACHING ENGLISH FOR SPECIFIC PURPOSES TO NURSING PROGRAM STUDENTS

THE TEACHER S ROLES IN TEACHING ENGLISH FOR SPECIFIC PURPOSES TO NURSING PROGRAM STUDENTS THESIS THE TEACHER S ROLES IN TEACHING ENGLISH FOR SPECIFIC PURPOSES TO NURSING PROGRAM STUDENTS NURUL ARIFAH 821272016 Graduate School of English Education Department Widya Mandala Catholic University

More information

AN APPRECIATIVE INQUIRY INTO CUSTOMER SERVICE PROVIDED ON AN EXECUTIVE EDUCATION PROGRAMME AT A SOUTH AFRICAN BUSINESS SCHOOL WILLEM GERARD SCHAAP

AN APPRECIATIVE INQUIRY INTO CUSTOMER SERVICE PROVIDED ON AN EXECUTIVE EDUCATION PROGRAMME AT A SOUTH AFRICAN BUSINESS SCHOOL WILLEM GERARD SCHAAP AN APPRECIATIVE INQUIRY INTO CUSTOMER SERVICE PROVIDED ON AN EXECUTIVE EDUCATION PROGRAMME AT A SOUTH AFRICAN BUSINESS SCHOOL WILLEM GERARD SCHAAP SHORT DISSERTATION submitted in partial fulfilment of

More information

The Hong Kong Institute of Education s Master of Social Sciences in Psychology (Schools and Community Settings)

The Hong Kong Institute of Education s Master of Social Sciences in Psychology (Schools and Community Settings) The Hong Kong Institute of Education s Master of Social Sciences in Psychology (Schools and Community Settings) www.ied.edu.hk/msocscp Programme Coordinator: Dr. Emma E. Buchtel Department of Psychological

More information

DEPARTMENT: ADULT EDUCATION AND EXTENSION STUDIES

DEPARTMENT: ADULT EDUCATION AND EXTENSION STUDIES CHALLENGES AND THEIR RESOLUTIONS IN THE PROMOTION AND PROVISION OF ADULT LITERACY: A CASE OF LUFWANYAMA DISTRICT, COPPERBELT PROVINCE, ZAMBIA. BY EMMANUEL NDASHE A research dissertation submitted to the

More information

REGULATIONS FOR THE DEGREE OF MASTER OF ARTS IN CHINA DEVELOPMENT STUDIES (MAChDS)

REGULATIONS FOR THE DEGREE OF MASTER OF ARTS IN CHINA DEVELOPMENT STUDIES (MAChDS) 582 REGULATIONS FOR THE DEGREE OF MASTER OF ARTS IN CHINA DEVELOPMENT STUDIES (MAChDS) (See also General Regulations) Any publication based on work approved for a higher degree should contain a reference

More information

CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA. Leon du Plessis MINOR DISSERTATION

CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA. Leon du Plessis MINOR DISSERTATION CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA by Leon du Plessis MINOR DISSERTATION Submitted in partial fulfilment of the requirements for the

More information

Department of Biochemistry Faculty of Science The Chinese University of Hong Kong. MSc in Biochemical and Biomedical Sciences BBB6220 MSc Project

Department of Biochemistry Faculty of Science The Chinese University of Hong Kong. MSc in Biochemical and Biomedical Sciences BBB6220 MSc Project Department of Biochemistry Faculty of Science The Chinese University of Hong Kong MSc in Biochemical and Biomedical Sciences BBB6220 MSc Project GUIDELINES FOR THE MASTER THESIS (on both literature review

More information

Toronto School of Theology Guidelines for the Preparation and Ethics Review of Doctor of Ministry Thesis Projects Involving Human Subjects

Toronto School of Theology Guidelines for the Preparation and Ethics Review of Doctor of Ministry Thesis Projects Involving Human Subjects Toronto School of Theology Guidelines for the Preparation and Ethics Review of Doctor of Ministry Thesis Projects Involving Human Subjects The Doctor of Ministry Program at the Toronto School of Theology

More information

UNIVERSITY OF ECONOMICS, PRAGUE W. Churchill Sq. 4, 130 67 Prague 3

UNIVERSITY OF ECONOMICS, PRAGUE W. Churchill Sq. 4, 130 67 Prague 3 UNIVERSITY OF ECONOMICS, PRAGUE W. Churchill Sq. 4, 130 67 Prague 3 Information on the Procedure of Admission to Studies in the Doctoral Degree Programmes at the University of Economics, Prague I. Branches

More information

Joint Graduate Program in Communication And Culture A Partnership of Ryerson University & York University

Joint Graduate Program in Communication And Culture A Partnership of Ryerson University & York University Joint Graduate Program in Communication And Culture A Partnership of Ryerson University & York University THE M.A. MAJOR RESEARCH PAPER Regulations [revised Winter 2014] The Major Research Paper should

More information

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS IN THE SRI LANKAN HOSPITALITY INDUSTRY FOR SUSTAINED GROWTH AND DEVELOPMENT

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS IN THE SRI LANKAN HOSPITALITY INDUSTRY FOR SUSTAINED GROWTH AND DEVELOPMENT CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS IN THE SRI LANKAN HOSPITALITY INDUSTRY FOR SUSTAINED GROWTH AND DEVELOPMENT MASTER OF BUSINESS ADMINISTRATION IN INFORMATION TECHNOLOGY S M Wijewansa Department

More information

Identifying factors affecting value of Social Network Advertisement

Identifying factors affecting value of Social Network Advertisement Vol.120 (CTSN 2015), pp.843-849 http://dx.doi.org/10.14257/astl.2015.120.165 Identifying factors affecting value of Social Network Advertisement Jianjun Li 1, Jean Lai 2 1 Department of Computer Science,

More information

global medical insurance - silver

global medical insurance - silver global medical insurance - silver WORLDWIDE COVERAGE International Medical Group, Inc. ( IMG ). 2007-2014 International Medical Group, Inc. All rights reserved. 14 days to 9 years** cost* - Then 316 cost*

More information

A STUDY ON SOTWARE PRODUCT DEVELOPMENT APPROACHES IN THE SRI LANKAN SOFTWARE INDUSTRY

A STUDY ON SOTWARE PRODUCT DEVELOPMENT APPROACHES IN THE SRI LANKAN SOFTWARE INDUSTRY u b / s o ^ /?2 /o~j A STUDY ON SOTWARE PRODUCT DEVELOPMENT APPROACHES IN THE SRI LANKAN SOFTWARE INDUSTRY By V.Manoharan LIBRARY HWIVERSITY OF R/iORATuWA, SRI LANKA MORATUWA The Dissertation was submitted

More information

THE USE OF DIGITAL VIDEO CONFERENCING TO SUPPORT THE TEACHING AND LEARNING OF DEAF LEARNERS VASIDEVAN SUBRAYA NAIKER RESEARCH ESSAY

THE USE OF DIGITAL VIDEO CONFERENCING TO SUPPORT THE TEACHING AND LEARNING OF DEAF LEARNERS VASIDEVAN SUBRAYA NAIKER RESEARCH ESSAY THE USE OF DIGITAL VIDEO CONFERENCING TO SUPPORT THE TEACHING AND LEARNING OF DEAF LEARNERS by VASIDEVAN SUBRAYA NAIKER RESEARCH ESSAY submitted in partial fulfilment of the requirements for the degree

More information

IT'S ALL THOUGHT! Make Your Life Better Thinking Differently

IT'S ALL THOUGHT! Make Your Life Better Thinking Differently IT'S ALL THOUGHT! Make Your Life Better Thinking Differently INTRO: This message is for you. It's a timeless message, and it could change your life forever. This message, in its various forms and iterations,

More information

The Effects of Unplanned Pregnancy Among College Women. Wendi A. Story. Educational Leadership and Policy Studies

The Effects of Unplanned Pregnancy Among College Women. Wendi A. Story. Educational Leadership and Policy Studies The Effects of Unplanned Pregnancy Among College Women Wendi A. Story Thesis submitted to the faculty of Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for

More information

NAME OF PROJECT UNIVERSITY OF PUNE

NAME OF PROJECT UNIVERSITY OF PUNE A PROJECT REPORT ON NAME OF PROJECT Submitted to UNIVERSITY OF PUNE In Partial Fulfilment of the Requirement for the Award of BACHELOR S DEGREE IN COMPUTER ENGINEERING BY GROUP MEMBER A GROUP MEMBER B

More information

WHO HOMESCHOOLS? TOWARDS UNDERSTANDING HOW HOMESCHOOLING FAMILIES IN SINGAPORE AND JAPAN CONSTRUCT THEMSELVES. TEO SIEW HUI, DAWN (B.A. (Hons.

WHO HOMESCHOOLS? TOWARDS UNDERSTANDING HOW HOMESCHOOLING FAMILIES IN SINGAPORE AND JAPAN CONSTRUCT THEMSELVES. TEO SIEW HUI, DAWN (B.A. (Hons. WHO HOMESCHOOLS? TOWARDS UNDERSTANDING HOW HOMESCHOOLING FAMILIES IN SINGAPORE AND JAPAN CONSTRUCT THEMSELVES TEO SIEW HUI, DAWN (B.A. (Hons.), NUS) A DISSERTATION SUBMITTED IN PART FULFILLMENT OF THE

More information

Effective Infrastructure Management in Software Development Firms in Sri Lanka

Effective Infrastructure Management in Software Development Firms in Sri Lanka Effective Infrastructure Management in Software Development Firms in Sri Lanka By Rasanga Chinthaka Keeriwela Gamage This research dissertation was submitted to the Department of Management of Technology

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

Succession planning in Chinese family-owned businesses in Hong Kong: an exploratory study on critical success factors and successor selection criteria

Succession planning in Chinese family-owned businesses in Hong Kong: an exploratory study on critical success factors and successor selection criteria Succession planning in Chinese family-owned businesses in Hong Kong: an exploratory study on critical success factors and successor selection criteria By Ling Ming Chan BEng (University of Newcastle upon

More information

Universiti Teknologi MARA. User Perception on Electronic Customer Relationship Management (E-CRM) Features in Online Hotel Reservation

Universiti Teknologi MARA. User Perception on Electronic Customer Relationship Management (E-CRM) Features in Online Hotel Reservation Universiti Teknologi MARA User Perception on Electronic Customer Relationship Management (E-CRM) Features in Online Hotel Reservation HasUza Binti Azizan Thesis submitted in fulfillment of the requirements

More information

Responsible Gambling Awareness Survey

Responsible Gambling Awareness Survey Responsible Gambling Awareness Survey Execuitive Summary The Institute for the Study of Commercial Gaming, University of Macau 2010-03 Responsible Gambling Awareness Survey In order to evaluate the effectiveness

More information

Joint Graduate Program in Communication And Culture A Partnership of Ryerson University & York University

Joint Graduate Program in Communication And Culture A Partnership of Ryerson University & York University Joint Graduate Program in Communication And Culture THE M.A. MAJOR RESEARCH PAPER Regulations [revised as of Fall 2006] The Major Research Paper should be a sustained exploration of a theoretical or empirical

More information

CAREGIVERS OF CHILDREN INFECTED AND/OR AFFECTED BY HIV/AIDS SCOTT DOUGLAS RYAN. Submitted in partial fulfillment of the requirements

CAREGIVERS OF CHILDREN INFECTED AND/OR AFFECTED BY HIV/AIDS SCOTT DOUGLAS RYAN. Submitted in partial fulfillment of the requirements CAREGIVERS OF CHILDREN INFECTED AND/OR AFFECTED BY HIV/AIDS by SCOTT DOUGLAS RYAN Submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy Thesis Adviser: Dr. Victor

More information

The linguistic function of Cantonese discourse particles in the English medium online chat of Cantonese speakers

The linguistic function of Cantonese discourse particles in the English medium online chat of Cantonese speakers University of Wollongong Research Online University of Wollongong Thesis Collection University of Wollongong Thesis Collections 2009 The linguistic function of Cantonese discourse particles in the English

More information

EXISTENCE OF SOLUTIONS FOR NONLOCAL FRACTIONAL INTEGRODIFFERENTIAL AND DIFFERENTIAL EQUATIONS WITH IMPULSIVE CONDITIONS IN BANACH SPACES

EXISTENCE OF SOLUTIONS FOR NONLOCAL FRACTIONAL INTEGRODIFFERENTIAL AND DIFFERENTIAL EQUATIONS WITH IMPULSIVE CONDITIONS IN BANACH SPACES EXISTENCE OF SOLUTIONS FOR NONLOCAL FRACTIONAL INTEGRODIFFERENTIAL AND DIFFERENTIAL EQUATIONS WITH IMPULSIVE CONDITIONS IN BANACH SPACES A Thesis Submitted to the Bharathiar University In partial fulfillment

More information

Knowledge Management Strategic Alignment in the Banking Sector at the Gulf Cooperation Council (GCC) Countries

Knowledge Management Strategic Alignment in the Banking Sector at the Gulf Cooperation Council (GCC) Countries Knowledge Management Strategic Alignment in the Banking Sector at the Gulf Cooperation Council (GCC) Countries A thesis submitted in fulfillment of the requirement of the degree of DOCTOR OF PHILOSOPHY

More information

CUSTOMER ONLINE PURCHASE INTENTION TOWARDS AIRLINE E-TICKETING IN KLANG VALLEY CHEW YUH YIING CHONG CHOOI SUN MICHELLE SIM KAI FERN YONG SOOK HUOI

CUSTOMER ONLINE PURCHASE INTENTION TOWARDS AIRLINE E-TICKETING IN KLANG VALLEY CHEW YUH YIING CHONG CHOOI SUN MICHELLE SIM KAI FERN YONG SOOK HUOI CUSTOMER ONLINE PURCHASE INTENTION TOWARDS AIRLINE E-TICKETING IN KLANG VALLEY BY CHEW YUH YIING CHONG CHOOI SUN MICHELLE SIM KAI FERN YONG SOOK HUOI A research project submitted in partial fulfillment

More information

Engineering Doctorate (Engineering Management) 工 程 學 博 士 ( 工 程 管 理 )

Engineering Doctorate (Engineering Management) 工 程 學 博 士 ( 工 程 管 理 ) College of Science and Engineering 科 學 及 工 程 學 院 Department of Systems Engineering and Engineering Management 系 統 工 程 及 工 程 管 理 學 系 Engineering Doctorate (Engineering Management) 工 程 學 博 士 ( 工 程 管 理 )

More information

Short-sale Constraints and Price Discovery: Evidence from the China Market LI LI M-A9-5710-8. Master of Science in Finance

Short-sale Constraints and Price Discovery: Evidence from the China Market LI LI M-A9-5710-8. Master of Science in Finance Short-sale Constraints and Price Discovery: Evidence from the China Market By LI LI M-A9-5710-8 Master of Science in Finance 2012 Faculty of Business Administration University of Macau i Short-sale Constraints

More information

Laboratory Information Management and Process Control Software for Microbiological Laboratories of the Government Hospitals

Laboratory Information Management and Process Control Software for Microbiological Laboratories of the Government Hospitals Laboratory Information Management and Process Control Software for Microbiological Laboratories of the Government Hospitals Hewapathirana R H MSc IT 06/10000 Faculty of Information Technology University

More information

Restorative Parenting: A Group Facilitation Curriculum Activities Dave Mathews, Psy.D., LICSW

Restorative Parenting: A Group Facilitation Curriculum Activities Dave Mathews, Psy.D., LICSW Restorative Parenting: A Group Facilitation Curriculum Activities Dave Mathews, Psy.D., LICSW RP Activities 1. Framework of Resourcefulness 2. Identifying the Broken Contract Articles 3. The Process of

More information

Registration Form for the

Registration Form for the e Registration Form for the Engineer (FSengineer) Professional (FSP) Expert (FSE) Page 2 of 8 1 Applicant Registration Information Applicant Position Title Birthday Sex Highest education Experiences Years

More information

International Water Association Regional Committee of Hong Kong, China (IWAHK) Minutes of the 11th Executive Committee Meeting

International Water Association Regional Committee of Hong Kong, China (IWAHK) Minutes of the 11th Executive Committee Meeting International Water Association Regional Committee of Hong Kong, China (IWAHK) Minutes of the 11th Executive Committee Meeting Venue Date Time : WSD Headquarters Conference Room, Room 4819, Immigration

More information

Curriculum for the Doctor of Philosophy Programme Educational Sciences at the Faculty of Education of the University of Innsbruck

Curriculum for the Doctor of Philosophy Programme Educational Sciences at the Faculty of Education of the University of Innsbruck The English version of the curriculum for the Doctor of Philosophy Programme Educational Sciences is not legally binding and is for informational purposes only. The legal basis is regulated in the curriculum

More information

Classroom Musical Activities to Improve Rhythmic Perception of Children with Deafness

Classroom Musical Activities to Improve Rhythmic Perception of Children with Deafness Classroom Musical Activities to Improve Rhythmic Perception of Children with Deafness Panita Kiewkam Student College of Music, Mahidol University Phutthamonthon Sai 4 Road, Salaya, Phutthamonthon, Thailand

More information

Tai Kam Fong, Jackie. Master of Science in E-Commerce Technology

Tai Kam Fong, Jackie. Master of Science in E-Commerce Technology Trend Following Algorithms in Automated Stock Market Trading by Tai Kam Fong, Jackie Master of Science in E-Commerce Technology 2011 Faculty of Science and Technology University of Macau Trend Following

More information

Customer Experience Outlines

Customer Experience Outlines Customer Experience Outlines Professional Persuasive Language Customer satisfaction is a feeling and a perception. The consummate professional manages perception so that the customer always feels cared

More information

DIRECTORATE OF DISTANCE EDUCATION

DIRECTORATE OF DISTANCE EDUCATION ANNAMALAI UNIVERSITY DIRECTORATE OF DISTANCE EDUCATION [P.G. Diploma in Computer Applications / Internet Technology / Data Mining] GUIDELINES FOR PROJECT WORK A student has to undergo a project work individually,

More information

A CROSS-CULTURAL INTERDISCIPLINARY STUDY OF THE HEALING POWER OF SINGING. A dissertation submitted by WENDY MAUDE MCCLURE PACIFICA GRADUATE INSTITUTE

A CROSS-CULTURAL INTERDISCIPLINARY STUDY OF THE HEALING POWER OF SINGING. A dissertation submitted by WENDY MAUDE MCCLURE PACIFICA GRADUATE INSTITUTE A CROSS-CULTURAL INTERDISCIPLINARY STUDY OF THE HEALING POWER OF SINGING A dissertation submitted by WENDY MAUDE MCCLURE to PACIFICA GRADUATE INSTITUTE in partial fulfillment of the requirement for the

More information

Social Services Administration In Hong Kong

Social Services Administration In Hong Kong Social Services Administration In Hong Kong Tneoretical Issues ana Case Studies This page is intentionally left blank Social Services Administration In Hong Kong Theoretical Issues ana Case Studies Editors

More information

Do I have to have a background in Communication Studies to apply to your program?

Do I have to have a background in Communication Studies to apply to your program? Admissions Questions Do you have any written materials that you can send me? Everything we have about the Communication Studies Graduate Program is on this website. If you have questions that are not addressed

More information

Definitions, reuse and technology: How context impacts technology support for knowledge management.

Definitions, reuse and technology: How context impacts technology support for knowledge management. Definitions, reuse and technology: How context impacts technology support for knowledge management. Vanessa Freke, B.InfoTech (Hons) Institute for Integrated and Intelligent Systems School of Information

More information

Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and

Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and private study only. The thesis may not be reproduced elsewhere

More information

www.ccsenet.org/res Review of European Studies Vol. 3, No. 1; June 2011

www.ccsenet.org/res Review of European Studies Vol. 3, No. 1; June 2011 Exploration of the Macro Ideas about the Construction of the College Study Guiding System in China Based on the Application of the Kernel of Western Academy System Di Xuan Changzhou University, Changzhou

More information

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating

More information

REPUTATION MANAGEMENT SURVIVAL GUIDE. A BEGINNER S GUIDE for managing your online reputation to promote your local business.

REPUTATION MANAGEMENT SURVIVAL GUIDE. A BEGINNER S GUIDE for managing your online reputation to promote your local business. REPUTATION MANAGEMENT SURVIVAL GUIDE A BEGINNER S GUIDE for managing your online reputation to promote your local business. About Main Street Hub: Main Street Hub is the voice for more local businesses

More information

STUDENTS ATTITUDES TOWARDS BUSINESS ETHICS: A COMPARISON BETWEEN INDONESIA AND LESOTHO.

STUDENTS ATTITUDES TOWARDS BUSINESS ETHICS: A COMPARISON BETWEEN INDONESIA AND LESOTHO. i THESIS STUDENTS ATTITUDES TOWARDS BUSINESS ETHICS: A COMPARISON BETWEEN INDONESIA AND LESOTHO. MPHOLLE CLEMENT PAE-PAE Student ID Number :125001758/PS/MM MASTER OF MANAGEMENT PROGRAM POSTGRADUATE PROGRAM

More information

Introduction of Nanyang Business School PhD Program & Scholarship Information

Introduction of Nanyang Business School PhD Program & Scholarship Information Introduction of Nanyang Business School PhD Program & Scholarship Information Nanyang Business School MISSION To educate global business leaders and to advance knowledge in the theory and practice of management

More information

Master of Arts in Psychology (FT/PT) Winnie W. S. MAK Programme Director Department of Psychology The Chinese University of Hong Kong

Master of Arts in Psychology (FT/PT) Winnie W. S. MAK Programme Director Department of Psychology The Chinese University of Hong Kong Master of Arts in Psychology (FT/PT) Winnie W. S. MAK Programme Director Department of Psychology The Chinese University of Hong Kong Introduction Aims to provide university graduate who did not major

More information

Understanding Chinese Educational Leaders Conceptions of Learning and Leadership in an International Education Context

Understanding Chinese Educational Leaders Conceptions of Learning and Leadership in an International Education Context Understanding Chinese Educational Leaders Conceptions of Learning and Leadership in an International Education Context Ting Wang B.A. (Shanghai), M. Ed. Leadership (Canberra) A thesis submitted in fulfilment

More information

JEWELLERY MARKETING & MANAGEMENT

JEWELLERY MARKETING & MANAGEMENT Executive Diploma / Executive Certificate in JEWELLERY MARKETING & MANAGEMENT 行 政 人 員 文 憑 / 證 書 ( 珠 寶 營 銷 及 管 理 ) MK 43-110-00 / MK 43-109-00 Course Date : October 2014 March 2015 The University of Hong

More information

Positive Affirmations For The New Mom

Positive Affirmations For The New Mom Positive Affirmations by Laura J. Rude www.postpartum-living.com Copyright Postpartum Living All rights reserved How Positive Affirmations Can Help You I sn t it great to know you are doing everything

More information

The Differential Effects of Three Mindfulness Techniques on Indicators of. Emotional Well-being and Life Satisfaction

The Differential Effects of Three Mindfulness Techniques on Indicators of. Emotional Well-being and Life Satisfaction The Differential Effects of Three Mindfulness Techniques on Indicators of Emotional Well-being and Life Satisfaction Marise Fallon BPsycSci (l-ions) A report submitted in partial requirement for the degree

More information

Team Building MARZIO ZANATO

Team Building MARZIO ZANATO Team Building 1 What is Teamwork & Team Building Teamwork Concept of people working together as a team Team player A team player is someone who is able to get along with their colleagues and work together

More information

London Borough of Newham Language Translation and Interpretation Policy

London Borough of Newham Language Translation and Interpretation Policy London Borough of Newham Language Translation and Interpretation Policy Updated December 2012 Brief Summary of the Policy: This is the Council s policy on translation and interpretation for residents and

More information

THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT ON MARKETING PERFORMANCE A study among Libyan telecommunication service providers

THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT ON MARKETING PERFORMANCE A study among Libyan telecommunication service providers THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT ON MARKETING PERFORMANCE A study among Libyan telecommunication service providers A thesis submitted to the Postgraduate Studies College of Business In partial

More information

Guidelines for the Master Degree Thesis in Polar Law School of Humanities and Social Sciences, University of Akureyri, Iceland

Guidelines for the Master Degree Thesis in Polar Law School of Humanities and Social Sciences, University of Akureyri, Iceland Guidelines for the Master Degree Thesis in Polar Law School of Humanities and Social Sciences, University of Akureyri, Iceland Approved by the School Council on August 18, 2010. INTRODUCTION A supervisor

More information

Corporate Communications and Public Relations in Asia

Corporate Communications and Public Relations in Asia Corporate Communications and Public Relations in Asia Context, Status Quo, and Future Challenges Lisa Dühring, Ansgar Zerfass (2015) Objectives & Methodology Project lead Prof. Dr.Ansgar Zerfass Lisa Dühring

More information

Contents. Preface 7. Contents

Contents. Preface 7. Contents Contents Contents Preface 7 Part One: Twelve Steps 9 Step One 10 Step Two 15 Step Three 19 Step Four 25 Step Five 31 Step Six 35 Step Seven 39 Step Eight 43 Step Nine 47 Step Ten 52 Step Eleven 56 Step

More information

The performance of an E-commerce application relies on various aspects. Apart from the

The performance of an E-commerce application relies on various aspects. Apart from the ABSTRACT The performance of an E-commerce application relies on various aspects. Apart from the quality of the E-commerce application itself, the factors which determine the performance of an E-commerce

More information

New thinking in management Taipei 2011

New thinking in management Taipei 2011 New thinking in management management consultants Calvert Markham Consultancy firms compete for clients and for talent Practice The client market place The talent market place Modes of expansion Traditional

More information

The Appraisal Interview

The Appraisal Interview The Appraisal Interview Preface by the Vice Chancellor for Human Resource Management at the University of Innsbruck What is an Appraisal Interview? How does the Appraisal Interview work? Topics of an Appraisal

More information

Ministry of Education Taiwan Scholarship Program 2015 (For Malaysian Students only)

Ministry of Education Taiwan Scholarship Program 2015 (For Malaysian Students only) Ministry of Education Taiwan Scholarship Program 2015 (For Malaysian Students only) 2015_MOE_ 作 業 要 點 ( 英 )_1040121 I. In an effort to encourage outstanding international students (excluding students from

More information

Project Leader Job Profile

Project Leader Job Profile Project Leader Job Profile (This role requires an enhanced DBS disclosure with barred list checks) The purpose of this role is to: You will provide leadership and day to day supervision within specific

More information

Ilisimatusarfik. The University of Greenland. Guidelines for the Degree of Doctor of Philosophy (PhD)

Ilisimatusarfik. The University of Greenland. Guidelines for the Degree of Doctor of Philosophy (PhD) Ilisimatusarfik The University of Greenland Guidelines for the Degree of Doctor of Philosophy (PhD) Table of Contents 1. Preamble p. 2 2. Goal, structure, and organisation p. 2 3. Admission and registration

More information

DEDICATION. I dedicate my dissertation work to my family and many friends. A special

DEDICATION. I dedicate my dissertation work to my family and many friends. A special DEDICATION I dedicate my dissertation work to my family and many friends. A special feeling of gratitude to my loving parents, William and Louise Johnson whose words of encouragement and push for tenacity

More information

Check list Learning Outcomes for Diploma Work Bachelor

Check list Learning Outcomes for Diploma Work Bachelor Check list Learning Outcomes for Diploma Work Bachelor The learning outcomes for the diploma work is regulated in the Swedish Higher Education Act see attachment. It is essential that students, supervisors

More information

Treating customers fairly - The role of the actuary. Vincent Tsang & Steve Cheung EY

Treating customers fairly - The role of the actuary. Vincent Tsang & Steve Cheung EY Treating customers fairly - The role of the actuary Vincent Tsang & Steve Cheung EY Treating customer fairly Leading in an era of intensive conduct supervision UK banks lose Payment Protection Insurance

More information

Immigration And Settlement Issues For Ethno-Racial People With Disabilities: An Exploratory Study

Immigration And Settlement Issues For Ethno-Racial People With Disabilities: An Exploratory Study Immigration And Settlement Issues For Ethno-Racial People With Disabilities: An Exploratory Study 1) OBJECTIVES AND FINDINGS 1(a) Project objectives Judith Sandys, Ph. D. Studies on immigration and settlement

More information

The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study

The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study Janet Cheng Lian Chew B.Com. (Hons) (Murdoch University) Submitted

More information

Performance Evaluation - Are you 360 ready?

Performance Evaluation - Are you 360 ready? Performance Evaluation - Are you 360 ready? Some years ago I completed a survey in which information was gathered on performance evaluation for Chief Staff Officers. I discovered that about half the respondents

More information

How Culture Affects your Business Ing. Mansoor Maitah Ph.D.

How Culture Affects your Business Ing. Mansoor Maitah Ph.D. How Culture Affects your Business Ing. Mansoor Maitah Ph.D. How Culure Affects your Business The Reasons of Growing Interest in Culture Study 1) The globalization of business, 2) Quantum advances in telecommunications

More information

Early Childhood Educators of British Columbia. Code of ETHICS E C E B C. early childhood educators of BC

Early Childhood Educators of British Columbia. Code of ETHICS E C E B C. early childhood educators of BC Early Childhood Educators of British Columbia Code of ETHICS E C E B C early childhood educators of BC Early Childhood Educators of British Columbia (ECEBC) wishes to gratefully acknowledge the Child Care

More information

Public Opinion on OER and MOOC: A Sentiment Analysis of Twitter Data

Public Opinion on OER and MOOC: A Sentiment Analysis of Twitter Data Abeywardena, I.S. (2014). Public Opinion on OER and MOOC: A Sentiment Analysis of Twitter Data. Proceedings of the International Conference on Open and Flexible Education (ICOFE 2014), Hong Kong SAR, China.

More information

A Thesis Presented to the Biology Department College of Arts and Sciences University of San Carlos Cebu City, Philippines

A Thesis Presented to the Biology Department College of Arts and Sciences University of San Carlos Cebu City, Philippines LEACHING OF LEAD FROM COMPUTER MOTHERBOARDS AND CELLPHONE PRINTED CIRCUIT BOARDS USING LEACHATES FROM CEBU AND TALISAY CITY SANITARY LANDFILLS WITH NOTES ON E-WASTE MANAGEMENT PRACTICES OF LOCAL INDUSTRIES

More information