WIPRO OFFERING ON APPLICATION MAINTENANCE AND SUPPORT ENGINEERING A COMPLETE ORACLE AMS SOLUTION DO BUSINESS BETTER.

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1 WIPRO OFFERING ON APPLICATION MAINTENANCE AND SUPPORT * ENGINEERING A COMPLETE ORACLE AMS SOLUTION * Application Maintenance Services and Support DO BUSINESS BETTER

2 BUSINESS ASSURANCE Wipro A Next-Generation Managed Services Offering WIPRO TESTING SERVICE Resilient Cost-efficient Business-aligned is Wipro s next-generation integrated managed services offering designed to help CIOs achieve IT resiliency, be cost efficient and drive Business/IT alignment. These are some of the benefits, Wipro has delivered to customers through. With 450+ global customers and expertise & IP developed over years of working with our clients, Wipro has consistently exceeded customer expectations in managing their IT operations. What can offer you and your organization? Imagine a near 100% success rate of your IT operations Imagine up to 40% cost reduction on your IT operations spend Imagine being able to take on ad-hoc business changes or a disruptive competitor, anytime addresses infrastructure, application and security IT operations requirements comprehensively in an integrated or a stand-alone mode. Be it increasing efficiencies or improving quality of service, in its integrated mode can provide an end-to-end solution including transitioning, operating and transforming an IT portfolio. strongly leverages Wipro s IP and best-in-class third party tools to deliver services as per ITIL V3 best practices framework. is also flexible enough to be deployed through a combination of on-premise, on-site, off-shore or cloud models. You can be sure that all business objectives are met despite underlying IT complexities as well as creating a future-ready IT landscape more responsive to business needs. A Next-Generation Managed Services Offering from Wipro Application Services Infrastructure Services Security Operations Plan Transition Operate IT Implement Transformation delivery engine ITIL V3 Wipro IP Best-of-Breed Tools Cloud / On-premise & On-site / Off-shore Integrated / Stand-alone

3 achieved through: guides organizations through a time-tested operational path geared towards delivering better efficiencies and reaching an optimized steady state. This is 1. Immediate cost reduction through ELIMINATION of redundancies. 2. AUTOMATION of IT processes. 3. Implementation of lean STANDARD operating procedures. 4. Continuous analyses and OPTIMIZATION. Application & Infrastructure Managed Services Security Management Cloud Management Services SaaSification, Cloud Enablement Application Portfolio Rationalization Technology Refresh Process Transformation Transformation 1 Integrated and Comprehensive Services 5 2 Value Propositions Efficiencies Standardized Processes for Assured Services Wipro IP, Tools & Platforms Continuous Improvements & Cost Takeout Move from SLAs to BLAs Service Prioritization Based on Business Needs Verticalized Solutions 4 Business visibility 3 Flexible pricing models Multiple Engagement Models Opex Models Variability Linked to Business Growth Infrastructure as a Utility 28% 40% Cost reduction ~100% Ticket reduction in 4 Quarters Activities automated Standard operating procedures Success rate of business processes 28% <1% Deployment failure rate 69% 90% 75hrs 3.5hrs 56% Admin overhead savings SLA improvement Cycle-time improvement

4 WIPRO AMS SERVICES FOR ORACLE APPLICATIONS UNDER Wipro Integrated Lifecycle Management Environment & Business Knowledge Business Assurance Business Improvement, Advisory & Transformation Knowledge Enablement Steady State Eliminate, Automate, Standardize & Optimize Measure, Evaluate & Advise Transition Methodology KT Record, KEDB repository & SMTD generation tools RapidTX, Oracle ERP Knowledge Enabler (Wipro IP) Service Analytics SLA EasyRun, Oracle ERP (Wipro IP) CTI & SOPs for Standardization Task Automation & Left Shift EasyRun Business Value, Process & KPI for Oracle ERP (Wipro IP) Easy Diagnostics, Oracle ERP and Advisory (Wipro IP) Process automation tool Advisory on Sunset & Consolidation Data Management Strategy (DMS) Tool Data Archive, Purge, Mask & Subset EasyU, Oracle ERP Upgrade Assessments & Execution (Wipro IP) E2E using Framework WIPRO S KEY BENEFITS Remuneration process Improvement for BFSI customer Improvement in same day Dispatches for Consumer Goods Mfg. Customer Facilitate automation on FDA regulatory requirements for Medical Devices Customer Aligned services to streamline managed service along with Application upgrade for E&U customer Integration Self Heals for API leading up to 10% reduction in API integration issues Reduction of process outage from ~5 hrs / month to <1 hr/month for Semi Conductor Mfg. Integration RCA fixes leads to 15% reduction of integration issues CTI (Category Type Item) leading up to 8% ticket elimination Process automation leading to elimination of scheduling issues and ensuring up to 95% jobs scheduling accuracy Streamline & Process Improvement on employee re-hire for BFSI customer Investigate and improve COGS against industry benchmark for E&U Customer Billing Arrears reduction by 4% for Telecom Customer by proactive monitoring & automation BLA to achieve 5 critical business events across Sales, Shipment & Invoices for Consumer Goods Mfg. Customer Improvement of Order Cycle by 10% for Hi-Tech Mfg. Left Shift of standard services enables 5% ticket reduction Elimination of cloning issues, improving cloning efficiency beyond 95% Proactive Business and Environment reducing monitoring effort up to 40% Access Management automation leading to reduction of 95%+ access requests Enabling knowledge to User & Support community reduces 2% tickets

5 WIPRO RapidTX REDUCED RISK, RELIABLE AND ACCURATE TRANSITION Wipro has introduced RapidTX, an ERP reverse engineering tool, which mitigates risks and enables a reliable, accurate and rapid transition while ensuring 100% business continuity. Wipro s innovative service delivery model not only helps in reduction of RTB spend but also helps customers run their businesses more efficiently. Reduce cost of transition 6 1 Robust and reliable approach Multiple dimensions of application snapshots obtained from the system through Reverse Engineering Ensure rapid transition by shifting the knowledge transfer discussions from 'What' to 'Why', and limit discussions to the processes that are not understood by the team 5 2 Reduce risks by reducing dependency on human intervention Increase business continuity assurance during transition 4 3 Reduction of involvement of incumbent and client SMEs KEY BENEFITS TO CLIENTS WITH RAPIDTX Rapid TX framework enables companies a risk-free transition, while moving application support services to a more flexible and chosen partner. Other key benefits are: Reduced risks by reducing dependency on manual interventions through the Reverse Engineering tool Decreased involvement of existing IT vendor by 40-50% and reduced cost of transition Lists out a comprehensive categorizations of Customizations, Setups and Usages whereby shifting the focus from what to why

6 WIPRO EasyRun VALUE FRAMEWORK A Next-Generation Business Value Assessment Solution Operational dashboards and reports that offer a single view into a company s business and operational processes is a must for senior executives. Current tools in the market do not offer a clear focus on business KPIs and key ERP system health parameters. The Wipro EasyRun value framework addresses customers need for a tool that focuses on the critical aspects of their business such as Business Value and Process. With more than 60 KPIs, Wipro EasyRun is a fact-based analysis of existing ERP Data. The value framework is a Next-Gen Business Value Assessment tool to evaluate Oracle E-Business Suite configuration to prepare for future process and technology lifecycle. KEY BENEFITS TO CLIENTS WITH EasyRun SOLUTION The EasyRun solution delivers enhanced business performance. Some of the tangible benefits are: Improves cost avoidance by 20% through early warning signal done by proactive monitoring Improved Business Value Performance by 30% through improved KPI Increased production support through multi-dimensional views of all related attributes Accelerated period end close cycle Increased user performance and satisfaction Business Value Measures & Evaluates critical SLAs that impact business KPIs System Performance Dashboard: Measure critical program performance against defined thresholds by measuring TPS [Transaction Per Second] in a defined period Period Close Dashboard: A Bird s-eye view of ledger-wise Period status for all modules. Identifies and captures transaction summary that are in pending/incomplete status Business and Operations : Provides intelligence on the health of the enterprise Business Suite system & the production support process Batch Job Dashboard: Monitor critical concurrent processes and provide multi-dimensional views of performance by criticality, business groups and geography Interface Dashboard represents critical interface data on a single page along with increased granularity and business value EasyRun VALUE FRAMEWORK Business Process Provide a scorecard that indicates health status of the process Provide scorecards for Cycle-time, Process Exception and Errors Operational Measures throughput performances and provide a single dashboard view of operations health. Business value Business Processes Operation Interfaces and System Performance Interface Dashboard represents critical interface data on a single page along with increased granularity and business value Measures critical program performance against defined thresholds by measuring TPS [Transaction Per Second] in a defined period Customization Concurrent Job/Batch Interfaces and System Performance Dashboard provides insights to Oracle E-Business Suite customization landscape and their performance and frequency of usage Concurrent Job Customization Dashboard provides insights to key concurrent processes that directly impacts business. A multi-dimensional view of performance by criticality, business groups, by technology and geography Job delay dashboards pro-actively monitor job and the associated performance Business Value Provides a performance dashboard based on configurable and pre-defined benchmarks to measure and evaluate critical SLAs that impact business KPIs

7 WIPRO EASY DIAGNOSTICS KNOW YOUR SYSTEM BETTER Be it a process, system or technology, an on-time diagnosis becomes the key differentiating factor to take corrective measure, plan better and deliver with higher accuracy. Knowing the health of an ERP, a multitier application, and diagnosing its critical business processes all at one go has been a challenge for Customers, IT Services and Consultants. Wipro Easy Diagnostics is a revolutionary tool being built to diagnose an ERP system. It uncovers an exhaustive analysis helping diagnose Application, Process and Technical constitutions. The tool aims to provide a clear and comprehensive picture to business on possible bottlenecks, pain areas, exception, usage and performance. Easy Diagnostics Value Framework: Easy Diagnostics helps to analyze and elucidate Checks, Usages, Understanding of Pain Areas, Errors & Exceptions, and Checking against what is expected. Application Process Technical Usage Flow Exceptional Jobs Error Matrix Application Performance Module Critical Database Workflow Interface KEY BENEFITS TO CLIENTS WITH EASY DIAGNOSTICS SOLUTION Check if the system is performing as expected Check Business Process and Turnarounds Business Exceptions & Efficiencies System Usages and Workflows Analyze System, Login, Application, Forms and Job Usages Analyze Technical Challenges & Job Performances Diagnose & Analyze interface errors Measure Customization Usages

8 About Wipro Ltd. Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 140,000, serving clients in 175+ cities across 6 continents. For more information, please visit DO BUSINESS BETTER CONSULTING SYSTEM INTEGRATION BUSINESS PROCESS SERVICES WIPRO LIMITED, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA. TEL : +91 (80) , FAX : +91 (80) , North America Canada Brazil Mexico Argentina United Kingdom Germany France Switzerland Nordic Region Poland Austria Benelux Portugal Romania Africa Middle East India China Japan Philippines Singapore Malaysia South Korea Australia New Zealand WIPRO LIMITED 2014 IND/BRD/SEP 2014-NOV 2015

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