Connecting You With More Than 90 Years of Experience. Dealer Financial Services

Transcription

1 Connecting You With More Than 90 Years of Experience Dealer Financial Services

2 Road-tested expertise and lasting relationships With more than 90 years of service to U.S. dealers, Bank of America Merrill Lynch offers expertise and solutions to help businesses like yours run smoothly, year after year. Our dedicated Dealer Financial Service professionals have walked more floors and gotten under the hoods of more dealerships than most any other bankers in the industry. We offer proven expertise and capabilities to help you capitalize on opportunities in the U.S. and beyond. Whether it s floor plan financing or employee benefits, you have a trusted provider to deliver dependable financial solutions and advice. Bank of America Merrill Lynch Corporate and Commercial Banking Call Centers have been recognized by J.D. Power and Associates * for providing An Outstanding Customer Service Experience four years in a row. 1 For J.D. Power and Associates 2013 Call Center Certification Program SM information, visit jdpower.com DEALER FINANCIAL SERVICES 1

3 Credit and finance As you grow your dealership, expand through acquisition or pursue real estate, you can be confident with capabilities from Dealer Financial Services. We serve more than 8,000 automotive and RV dealers, and offer you access to a commercial and retail financing platform with more than $50 billion in managed consumer and commercial loans. Flexible floor plan financing Competitive rates and terms for new and used vehicles Structures and interest rate options to meet your needs and minimize interest expense Interest rate protection Comprehensive lending solutions Lines of credit Real estate and construction financing Acquisition financing Equipment leasing Treasury management Whether it s accessing your financial accounts through a single sign-on or conducting critical cash management activities from your smart phone, our dealer-dedicated treasury solutions can help you make more informed financial decisions almost anywhere and anytime. CashPro Online Access all the tools and solutions you need to view, analyze and manage your financial information through our award-winning online banking channel. This powerful online portal, created through client collaboration, enables you to: Connect to your cash management, lending, debt, liquidity, investments, trade and foreign exchange Reduce fraud risk through leading-edge online security features and user controls Enjoy a simple, consistent online experience wherever you do business Remote Deposit Service Online Reduce trips to the bank, deposit slips, deposit bags and check photocopies. Our affordable Remote Deposit Service Online enables you to deposit up to 500 checks anytime from the convenience of your own desktop or practically any location. Card solutions Streamline your accounts payable process, reduce risk of unauthorized spending, control costs and improve workflows. From procurement to travel, our card programs are designed to save administrative time and decrease paper usage. CashPro Mobile If you re on the move, you can manage financial information with functionality specially designed for your mobile device. Use CashPro Mobile to make exception decisions, unlock users and forecast cash flow with the same robust security as CashPro Online. Image services Manage accounts with ease and save on storage costs. With image services accessed through CashPro Online, you can view paid checks, deposited items and adjustments. You can also retrieve, display and print detailed images, or share them electronically with your suppliers and customers. Images of paid checks are also available on CD-ROM for permanent storage. Streamlining expenses. Driving efficiencies. Staying ahead of technology. Our treasury management solutions are designed to make running your dealership easy, convenient and cost-efficient. Account reconciliation Outsource all or part of your monthly account reconciliation and get daily flexible reporting of paid check information and end-of-cycle reports. Account reconciliation includes paid and outstanding check issue data to match your accounting cycle. View reconciliation reports through CashPro Online or on CD-ROM. 2 DEALER FINANCIAL SERVICES 3

4 Merchant services Increasing your customers payment options is another way we help your dealership thrive. As the number one-rated electronic payment company in the industry 2, Bank of America Merchant Services 3 offers industry-leading solutions and step-by-step guidance to dealerships of all sizes. Our goal is to make it easy and cost-effective for your business to accept a variety of credit and debit cards, including: Visa MasterCard American Express Reliable capabilities You can be confident with advanced technology that delivers fast, easy-to-use merchant processing and offers you: Proven front-end system uptime of approximately 99.99%, even during the busiest times of the year Funds available as soon as the next business day 4 Robust terminal applications/multiple lease or purchase options 100% U.S.-based customer service and 24/7 toll-free technical help desk support Systems to help increase security, minimize fraud and enable PCI DSS compliance Paymentum Expand your customer s payment options, simplify your operations and reduce risk exposure with a suite of payment solutions designed to give your business momentum. We can enhance merchant processing at your dealership through four key capabilities: Payments Accept credit cards, debit cards, checks, gift cards, and other payment options, and provide safe payment options to employees with our Money Network Paycard and Money Network Check. Commerce Accelerate your revenue and reach new customers with turnkey solutions that include our all-in-one online storefront, website domain procurement, marketing and gift card programs, and anytime, anywhere mobile payment tools. Discover Diners Club JCB With Bank of America Merchant Services, your dealership can process customer purchases through point-of-sale card payments. You gain fast access to funds while minimizing your costs. You also have detailed information about your card transactions online through flexible, tailored reports. Security Eliminate the need to store card data with TransArmor. Safeguard your business against check-related loss with Telecheck Check Guarantee. Identify suspicious transactions in card-not-present sales environments without turning away potential sales with Fraud FlexDetect. SM Advice Get trusted guidance, support, information and reporting from relationship managers, technical and industry specialists and gain insight into your payments processing, customer behavior and the performance of your entire business. 4 DEALER FINANCIAL SERVICES 5

5 Investment banking As your dealership s financing needs grow and become more complex, we offer trusted guidance and capital to help you achieve your distinct goals. Equity capital Access innovative equity and equity-linked capital-raising solutions and world-class execution designed to raise capital, grow portfolios, invest funds and manage exposure all through our powerful, integrated equities platform. Debt capital Gain industry-leading capabilities across the full spectrum of debt solutions, ranging from global high yield and investment grade corporate bonds to loan syndications, commercial paper, debt private placements and securitized products. Risk management Mergers and acquisitions Navigate your complex challenges with an experienced mergers and acquisitions advisory team at the forefront of critical transactions for both public and private companies. As markets become increasingly globalized and more volatile, companies are exposed to greater opportunities and risks than ever before. We earn our reputation as a banking leader by providing expertise that helps you protect your dealership in changing conditions. Payments fraud protection View potentially fraudulent checks before they impact your accounts. Positive Pay produces an early-morning report of exception items that you return, or pay, at your discretion. You can also assign blocks and authorizations to online ACH debits and credits to limit your exposure to electronic fraud and gain more control over incoming transactions. Automated business centers Get 24/7 access to an automated depository and change dispenser. 5 Our Wholesale Auditing System offers simple and painless auditing from Phoenix Enterprise Systems, whose field auditors perform floor-plan inventory checks with handheld PCs to reconcile your data on a nightly basis. Through dedicated banking teams and a global network of more than 3,500 institutional investors, we provide in-depth access to both public and private capital markets to meet your strategic advisory, capital raising and risk management needs. Interest-rate management Manage your interest rate risk in U.S. dollars and other currencies through a full range of services from our Global Markets group, including interest-rate swaps and purchased caps and collars. Foreign exchange capabilities Reduce import costs and transact business in countries where you may be exposed to financial risks from rapidly changing exchange rates. International trade services Whether you re importing or exporting, trust our near-century of international banking experience and multiple trade capabilities, including trade-finance and supply-chain solutions. Commodities Shield your business from the incredible volatility that constantly arises in the commodities markets. Employee benefits and wealth management Offering your employees a comprehensive benefits program is a powerful incentive that can help them achieve their long-term financial goals and optimize your dealership s performance. Bank of America at Work This comprehensive benefit program offers your employees a broad range of banking services. They include online and mobile banking, payroll services, financial education, vehicle loan programs and BankAmeriDeals where participants select cash-back deals from the places where they shop. 6 Bank of America at Work also features investing solutions from Merrill Edge 7 to help you and your employees pursue financial wellness at no additional cost to you. Money Network payroll distribution Our integrated payroll solution enables you to reduce payroll costs and mitigate risks. And employees have a fast, secure way to collect their pay. Bank of America Benefit Solutions We ll help you establish and administer a variety of healthcare accounts, such as HSAs and FSAs. These cost-effective healthcare accounts are designed to save you money and give your employees more control over their healthcare expenses. Employee home loans Attract and retain high-caliber employees with home loan financing. Our experienced mortgage loan specialists help make purchasing a new home, or refinancing an existing one, simple and efficient. FPO Retirement and benefit plan services Our fully integrated retirement and benefit plans include easy-to-understand programs for defined contribution, defined benefit, nonqualified deferred compensation, equity compensation and executive services. Combine any or all of our offerings into one fully integrated program that is manageable and easy for your employees to understand and access. 8 Wealth management Connect with specialists who can customize strategies for your goals, and the goals of your company executives. Our wealth management solutions are: Designed for individuals and families with $3 million or more in investable assets Delivered by a dedicated advisor and team of specialists in investment management, financial planning, estate and tax strategies, philanthropic management, custom credit and banking services, specialty asset management, and trust services and administration. 9 6 DEALER FINANCIAL SERVICES 7

6 Move ahead with confidence From the showroom to the service center to the customers and employees who depend on your dealership, Bank of America Merrill Lynch offers strategies and solutions to help accelerate your business success. Contacts Dealer financing Customer financing bankofamerica.com/dealerservices 8 DEALER FINANCIAL SERVICES 9

7 1 The Call Center Certification Program focuses on critical areas of customer satisfaction by rewarding best practices that are aligned with customer needs. For certification status, a call center operation must pass a detailed audit and perform within the top 20 percent of customer service, based on J.D. Power and Associates cross industry customer satisfaction research. The evaluation criteria used during the survey include: courtesy of the customer service representative (CSR); knowledge of the CSR; the CSR s concern for the customer s questions and/or problem; usefulness of the information provided; convenience of customer service operating hours; ease of getting through to CSR; and the timely resolution of the customer s problem, question or request. Certification is valid for one year. For J.D. Power and Associates 2013 Call Center Certification Program SM information, visit or call Based on bankcard, other credit and PIN debit sales volume and transactions. Per The Nilson Report, March 2013, Issue Banc of America Merchant Services, LLC. All rights reserved. All trademarks, service marks and trade names referenced in this material are the property of and licensed by their respective owners. Merchant Services are provided by Bank of America, N.A. and its representative Banc of America Merchant Services, LLC. Banc of America Merchant Services, LLC is not a bank, does not offer bank deposits, and its services are not guaranteed or insured by the FDIC or any other governmental agency. 4 After deposit of transactions and only when you have a Bank of America business checking account. Valid only on Visa, MasterCard and Discover transactions. Exceptions may apply. 5 Availability varies by market. 6 You must be enrolled in Online Banking to participate in the BankAmeriDeals program and have either a Bank of America debit card or consumer credit card to be eligible for BankAmeriDeals offers. Select co-brand credit cards and business credit cards are not eligible. Earned cash back will be credited into an eligible Bank of America checking or credit account on a monthly basis. For more information, please read the program terms of use. 7 Merrill Edge is the marketing name for two businesses: Merrill Edge Advisory Center, which offers team-based advice and guidance brokerage services; and a self-directed online investing platform. Both are made available through Merrill Lynch, Pierce, Fenner & Smith Incorporated ( MLPF&S ). MLPF&S is a registered broker-dealer, member SIPC and a wholly owned subsidiary of Bank of America Corporation. 8 Bank of America Merrill Lynch is a marketing name for the Retirement Services businesses of Bank of America Corporation ( BAC ). Banking and fiduciary activities are performed by wholly owned banking affiliates of BAC, including Bank of America, N.A., member FDIC. Brokerage services are performed by wholly owned brokerage affiliates of BAC, including Merrill Lynch, Pierce, Fenner & Smith Incorporated ( MLPF&S ), a registered broker-dealer and member SIPC. 9 Merrill Lynch Wealth Management makes available products and services offered by MLPF&S, a registered broker-dealer and member SIPC, and other subsidiaries of Bank of America Corporation. Investment products and services may be available through a relationship managed by U.S. Trust, Bank of America Private Wealth Management. U.S. Trust, Bank of America Private Wealth Management, operates through Bank of America, N.A., and other subsidiaries of BAC. Bank of America, N.A., member FDIC. Bank of America Merrill Lynch is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation ( Investment Banking Affiliates ), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp., all of which are registered broker dealers and members of FINRA and SIPC, and, in other jurisdictions, by locally registered entities. Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured May Lose Value Are Not Bank Guaranteed Bank of America Corporation U.S. Trust, Bank of America Private Wealth Management operates through Bank of America, N.A. and other subsidiaries of Bank of America Corporation. Keep the Change patent pending. The Clarity Commitment is provided as a convenience, does not serve as a substitute for a borrower s actual loan documents, and is not a commitment to lend. Borrowers should become fully informed by reviewing all of the loan and disclosure documentation provided. Bank of America, N.A., Member FDIC Equal Housing Lender 2013 Bank of America Corporation. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice. Investment Products: Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value