Treasury Transformations Government Prepaid Card Solutions

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1 Treasury Transformations Government Prepaid Card Solutions 2011 GFOA SC Conference October 10th, 2011 Myrtle Beach, SC

2 Government Prepaid Solutions Prepaid solutions for government agencies have been developed to deliver increased efficiencies, significant cost savings and improved recipient payment/purchases experiences Bank of America Merrill Lynch has over 12 years experience issuing innovative prepaid solutions to U.S. Federal, State and Local Governments Program types range from payroll wages, to benefit payments, to disaster relief payments Recently launched a program with the California Employment Development Department for the disbursement of unemployment, disability and paid family leave benefits which will be the largest State Disbursement Card program in the nation at full rollout By the end of 2012, it is estimated that $196 Billion in government benefit payments will be made through a card solution 2

3 Government Prepaid Segment Size By Type $200 $150 6% 2% 13% 6% 2% 12% 10% Govt Wages Disaster Segment Size Social Security is the largest program growing from $56B in 2010 to $63B in 2012, or 5.7% CAGR $100 10% 22% 22% Welfare -- CS State Tax Refund Government Benefit Type CAGR Social Security $56 $63 5.7% $50 16% 32% 16% 32% Federal Tax Refund Unemployment Social Security Unemployment $29 $32 5.7% Federal Tax Refund $38 $44 7.4% State Tax Refund $18 $20 7.4% Welfare & CS $22 $23 2.0% Disaster $2.9 $ % $0 $Billions Govt Wages $10 $11 5.2% All Government Benefits $176 $ % $ in Billions Source: Visa Inc. U.S. Prepaid Industry Segment Study, 2011 Figures represent estimated prepaid industry opportunity and do not reflect anticipated Visa volumes, transactions or prepaid segment share. The estimated opportunity sizing in this presentation is directional only and Visa is not responsible for any business decisions made using the enclosed data. 3

4 Recipients of Government Disbursements Via Prepaid Card Recipients of Government Benefits via a Prepaid Card Targets underserved recipients defined as Approximately 80M Underserved (Population in Millions) 80 million consumers in the U.S. without a traditional deposit account or with limited access to credit These consumers received almost $1 trillion in payments from employers, states, government entities, insurance companies and others with almost $1T in Income ($ Billions) Underserved Consumers Unbanked (no banking relationship) Underbanked (low/ no credit score) Recent Immigrants Over $1.5 billion in fees are paid to cash checks Source: Study commissioned by Visa and performed by Bearing Point in 2004/2005 using Department of Labor, Bureau of Statistics 4

5 FDIC Profile of the Underserved Target Customer is principally a cash user earning approx. $35K annually and using non-traditional providers for basic financial services Unbanked estimated at 9.1MM households; Underbanked estimated at MM households Average age between years old Household incomes range between $22,000 (unbanked) and just over $44,000 (underbanked) Why are these consumers electing not to use retail banks? Product Gaps Minimum balance requirements; don t have enough money to need an account; don t write checks; service charges are too high; too long to access my money/clear checks Service Gaps Banks are not welcoming; don t trust banks; don t see value in having a bank account; inconvenient hours, not near where I live or work Source: FDIC National Survey of Unbanked and Underbanked Households. A quantitative study sponsored by the FDIC, December

6 Supporting Government Agencies

7 Card Overview A card solution helps agencies to remove checks and fully automate the payment process Targeted to underbanked recipients who do not have traditional bank accounts Direct deposit option funded via ACH direct deposit process FDIC-insured deposit accounts accessed by a branded card Convenient, accurate and timely access to payment Can be used everywhere debit cards are accepted in stores, online, by phone Bank of America offers zero liability on unauthorized transactions (subject to certain restrictions) Cardholder customer service 24 hours a day 7

8 Government Cost Savings Elimination of check processing and distribution fees (postage, stop payments, etc.) Faster disbursement of payments No abandoned property administration escheatment Agencies can save upwards of $4.00/check with EFT disbursements Allows agency to focus on servicing citizens Treasury must lead the way in developing methods to deliver payments that are safe and secure in a manner that is efficient and reliable. By moving to all-electronic payment, Treasury will save hundreds of millions of dollars and substantially reduce our environmental impact, making this a win-win for all Americans. Treasury Secretary Timothy Geithner, 4/19/2010 8

9 Client Benefits The prepaid card program can benefit various clients by helping them to: Integrate recurring electronic payments and streamline payments administration Improve staff productivity Reduce costs associated with printing, distribution and storage of checks Ensure accurate and timely delivery of payment Reduce potential check fraud Eliminate the need for involvement in escheatment Features Enroll accounts via file transmission to FTP site or Web-based program administration tool Fund via ACH within existing direct deposit file Exception funding available via the Web Visa Instant Issue card program option Dedicated implementation, account management and client support 9

10 Recipient Benefits and Features Benefits Can save time through easy access to payment when using standard direct deposit availability of funds, and by eliminating waiting in lines to cash checks Offers convenience as it can be used everywhere Visa debit cards are accepted and any ATM Eliminates check-cashing costs Features Functions like a Check Card in stores, online, phone, mail, pay bills Account is FDIC-insured and zero liability on unauthorized purchases Unlimited signature purchases at no cost and no daily limits on ATM withdrawals or purchases Generally, negotiated amount of free access transactions on ATM withdrawals and Teller Cash Access transactions at network branded association member bank locations Dedicated customer service and access to account information 24 hours a day via Internet, Automated Account Information, Customer Service Representative and ATMs Replacement of lost/stolen/damaged cards 10

11 Government Prepaid Solutions - Opportunities Where have governments spent the most money for repetitive, frequently issued payments? Payroll Child Support Unemployment & Disability Insurance Disaster Relief Veterans Affairs Social Security & Retirement Income 11

12 Government Prepaid Solutions - Opportunities Emerging Government Disbursement Categories Housing Authorities T & E Commercial Prepaid TANF, Adoption & Foster Care Tax Refunds 12

13 SC Department Of Employment and Workforce August 2011 Case Study

14 SDEW Case Study South Carolina Department of Employment and Workforce (SDEW) Business case to improve agency processes for payments of unemployment benefits Staff mailed weekly over 100K checks to insurance recipients Expense ranged from $3MM to $5MM per year Adoption rate of approximately 20% for direct deposit 14

15 SDEW Case Study Results Implementation Prepaid Debit Card Program Pre-rollout publicity campaign Nearly 95,000 accounts were opened $64MM loaded on to the debit cards between August and October % transactions were taken at the point of sale. Eliminated Expense of mailing checks 15

16 SDEW Case Study The prepaid debit cards provide a number of conveniences for recipients: No more waiting for checks in the mail. Cashing the check is no longer necessary. The card can be used everywhere Visa debit cards are accepted, pinned point-of-sale terminals and at virtually any ATM 24 hours a day. The card is a safer option than carrying cash, which could be lost or stolen. If the card is lost or stolen, Bank of America Merrill Lynch reimburses the recipient for unauthorized card transactions, subject to the terms and conditions of the program agreement, and replaces the card. No fees are charged when the card is used for a purchase from a merchant, including cash back purchases. Cash access is available through ATMs, Visa banks and credit unions, and merchants who offer cash back with purchases. Account information is available online. Funds on the card are FDIC-insured up to the limits of FDIC 16

17 Current Arizona Agency Program Examples

18 State of Arizona CashPay Payroll Card Program State of Arizona provides payments to more than 38,000 employees working for 120 agencies Previously reached 90% - 94% direct deposit penetration, but needed an option for the underbanked Launched CashPay Visa Payroll Card program in December 2009 with a goal to not only increase direct deposit penetration, but to also make financial life easier for underbanked employees having to deal with check-cashing hassles Results Reduced warrant-related expenses Added a new benefit for underbanked employees Keys to success Payroll management focus on efficiency and cost reduction, strong partnership with card issuer and an integrated communication plan across agencies 18

19 State of Arizona CashPay Payroll Card Program Strategies Moving Forward Mandated Direct Deposit Legislation in process Payroll Card is the Strategic Component of solution for the unbanked Provides employees opportunity to choose direct deposit options Payroll Card will be the option unless they choose another direct deposit method Retains ability to pay by warrant if needed Keys to success Results Effectively remove all obstacles to driving direct deposit Get your financial institution to help support your direct deposit initiatives Promote/list the banks that offer incentives for employees to sign up for direct deposit on your website Explore deposit incentives and strategies for your employees with your bank provider (Employee Fair or other event) Continue to manage and drive efficiency to the extent practical Leverage the card solution concept to other government payments such as tax refunds 19

20 Arizona State Retirement System Benefit Card Program ASRS Going Green! Saving more than just our environment! Leveraged existing payment card solutions to achieve economies of scale ASRS Benefit Card launches April 2011 Traditional direct deposit remains first payment option Electronic payment for everyone if retiree does not provide a traditional deposit account for payments, an ASRS Benefit Card account will automatically be provided Comprehensive communication plan through early direct mail efforts, check payment inserts and website content Close to 4,000 retirement benefit recipients will receive cards in April ASRS estimates an annual savings of $80,000 for postage and hours per month of staff time 20

21 Arizona State Retirement System Benefit Card Program ASRS Benefits Eliminates hours of staff time: Reconciling bank account and stale checks GL account Reissuing checks Reduces calls to the Call Center members call Bank of America Merrill Lynch with questions Reduces potential check fraud loss Don t have to deal with unclaimed checks Saves approximately $80,000 in annual postage Marketing support Dovetails with Social Security Administration Plans As of March 1, 2011, individuals applying for and approved to receive Social Security benefits will have two options: debit cards and direct deposit. Those who currently receive Social Security benefits via checks will be transitioned by March 1, It s green! Cons for the ASRS: Have to re-tool our retirement application process Proposal - Phase 1: Start with new retirement checks (includes estimate checks) and lump sum payments Refunds, Survivor Benefits, Forfeitures 21

22 Questions

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