Banglalink Phone Backup FAQ

Transcription

1 Banglalink Phone Backup FAQ 1. What is Banglalink Phone Backup? Banglalink Phone Backup is a service that safeguards all data of your mobile phone including Contacts, Calendar, SMS, Photos, Videos and Music. The Phone Backup service copies your mobile phone s data in a secure manner to Banglalink s secure Phone Backup system, and also enables you to restore the saved data on your phone (New / Existing) whenever you change your phone or in case you lose the data accidentally. 2. What are the features available on Banglalink Phone Backup service? Banglalink Phone Backup service enables you to: Easily & quickly backup all your mobile data View, manage and edit all your data through secure internet website Copy/Restore all your saved/backed-up data to your phone (New or Existing) 3. What kind of data can be saved using Banglalink Phone Backup service? You can save the following categories of data depending on your phone model: Contacts List Events & Tasks Photos Videos Music SMS 4. Can I use Banglalink Phone Backup service from any Banglalink connection, be it pre-paid or post-paid? Yes you can use Banglalink Phone Backup service from your pre-paid as well as your postpaid connection depending on GPRS activated on your Phone. 5. a. What are the subscription charges? The charges are and Tk. 20/month (i.e. Tk. 23 including VAT) for Client based (for GPRS enabled handset) package and Tk. 10/month (i.e. Tk including VAT) for SMS based package, on 30 day renewable basis. Client Based (Rich & SyncML client) Package: Rich client supports EDGE/GPRS enabled, high end handsets, where the backup & restore takes place through a wap application downloaded and stored in the handset SyncML client supports EDGE/GPRS enabled, medium handsets, where the backup & restore takes place by synchronizing the phone with the Phone Backup website. SMS Based Package: SMS backup supports all type of handset i.e. both EDGE/GPRS enabled and nonenabled handset. b. What are the charges to send SMS? The charges are Tk. 2 +VAT per SMS (i.e. Tk. 2.30, including VAT, per SMS).

2 6. Can I use any phone handset to save/backup my data? Yes, you can use any mobile phone to save/backup your data. Your phone handset model will be categorized in the following category: GPRS capability phones - If you have GPRS phones you can save all your Contacts List, Event & Tasks, SMS, Photos, Videos and Music. You will use Rich client (Backup Option) or Native SyncML (Synchronize) options for using the Banglalink Phone Backup service. For using the Phone Backup service in GPRS enabled phones, blwap is the APN that needs to be used. Non-GPRS capability phones you can save your contacts list using SMS based Phone Backup. 7. How do I know if my mobile phone is GPRS enabled or not? The Banglalink Phone Backup system automatically detects your handset s capability of being GPRS enabled or not and accordingly sends you the appropriate message and settings to your mobile phone handset. 8. What is GPRS? GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communications system, which allows internet browsing on a mobile phone as well as connecting to data services. For using the Phone Backup service, blwap is the APN that needs to be used. 9. If my mobile phone has GPRS capability how do I get GPRS activated on my mobile phone? Banglalink Phone Backup works on basic GPRS called Bangalinkwap. Please call customer care at 121 to get Banglalinkwap settings on your handset. blwap is the Banglalinkwap APN and that needs to be set as the default access point. 10. How can I register to Banglalink Phone Backup service using my GPRS capability phone? To start, ensure that you have GPRS, Banglalinkwap enabled on your phone. Once GPRS is activated, you can register to the Banglalink Phone Backup service by any one of the following methods: 1. Send SMS BACKUP to Open your mobile phone s web browser, type and access the WAP Portal. 3. Call 121, customer care will guide the customer to send SMS Backup to 6600 to activate the service. 4. Open the web browser with and click on Sign Up. 11. How do I download and install the Banglalink Phone Backup application on my GPRS phone?

3 Once you receive the SMS confirming your registration, you will receive an SMS containing a link. Then follow these steps: 1. Open the SMS and click on the in the SMS. 2. This will redirect you to the WAP page where the automatic download of the application will start. (Note: If the automatic download does not start, then select the link Click Here which is displayed on the WAP Page, to initiate the phone backup client download). 3. The phone will prompt you to install the application on your mobile phone 4. You need to select Yes to install the application on your mobile phone 5. Once installed, Banglalink Phone Backup icon will appear in your 'Phone Menu' or 'Games Folder' or 'Application Folder' depending on your phone model 6. You will also receive a SMS with the Internet URL link of your Phone Backup account, the Account User ID, which is your phone number in 880xxxxxxxxxx format and the password for Web-login. (For details, refer to FAQ No. 31) 12. How do I download and install the Banglalink Phone Backup application by directly accessing the WAP Portal from my GPRS phone? If you have directly accessed the WAP Portal by typing on your phone s web browser, then you will be prompted to download the application directly on to your mobile phone and installation will happen automatically. Once installed, Banglalink Phone Backup icon will appear in your 'Phone Menu' or 'Games Folder' or 'Application Folder' or My Own folder depending on your phone model. 13. Will the Banglalink Phone Backup application be downloaded on all GPRS phones? No, all GPRS enabled phones do not support auto-download of the Banglalink Phone Backup application. Only if it is a JAVA or Symbian phone handset, the Banglalink Phone Backup application will be directly downloaded to your mobile phone. To know what type is your handset call customer care 121 or refer to FAQ No. 39. If your phone is a JAVA or Symbian phone handset then please proceed to FAQ No. 14. In case your phone is not a JAVA or Symbian phone handset, then you will be sent appropriate SMS with settings for using the mobile phone s inbuilt SyncML (Synchronize) option to connect to Banglalink Phone Backup service. (For details, refer to FAQ No.19)

4 14. How do I launch Banglalink Phone Backup application on my GPRS (JAVA & Symbian) phone? Open the folder in which the Banglalink Phone Backup application has been saved and click on the Banglalink Phone Backup icon to launch it. Once launched the Banglalink Phone Backup shows a home screen with options like Backup, Schedule, Restore and Settings. 15. Are there any other settings that I need to change before using Banglalink Phone Backup from my GPRS (JAVA or Symbian) phone? Yes, you have to ensure that following settings are done for JAVA or Symbian phone handsets as case may be, before attempting to use Banglalink Phone Backup service. For JAVA phones change settings in below-mentioned to Always Allowed : a. Phone Backup > Options > App. Access >Communication > Network Access b. Phone Backup > Options > App. Access >Communication > Connectivity c. Phone Backup > Options > App. Access >Auto-start d. Phone Backup > Options > App. Access > Data Access > Add and edit data e. Phone Backup > Options > App. Access > Data Access > Read user data

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6 16. How do I save/backup my mobile phone s data using my GPRS (JAVA or Symbian) phone? Once you have done the settings mentioned in FAQ No. 15 as per JAVA or Symbian phone type, and then click on Backup. On the screen you will get option of selecting the data to save/backup. You will see Contacts, Events, Tasks, Photos, Videos and Music. You can select the data type that you want to save/backup and click backup to initiate backup process. The application will show you when the selected data has been successfully and securely saved/backed-up on to the Banglalink Phone Backup web-server. For Symbian Phones:

7 For Java Phones:

8 17. How can I restore my data from Banglalink Phone Backup Web-server using my GPRS (JAVA or Symbian) phone? You can click open the Banglalink Phone Backup icon to launch the application as explained in FAQ No. 14. On the screen you will see options of Backup, Schedule, Restore and Settings. Then click on Restore function on the screen. On the screen you will get option to select which data to restore on to your phone. You will see Contacts, Events, Tasks, Photos, Videos and Music etc depending on the phone model. You can select the data type that you want to restore and click restore to initiate restore process. The application will prompt you to enter your Password (The password that you use to login to web interface). The application will show you when the selected data has been successfully and securely restored on to your mobile phone. For Symbian Phones:

9 For Java Phones: 18. Can I schedule automatic backup of my GPRS (JAVA or Symbian) phone s data? Yes you surely can. You can click on the Banglalink Phone Backup icon to launch the application as explained in FAQ No. 14. On the screen you will see options of Backup, Schedule, Restore and Settings. The Schedule option when clicked will show you options of Daily, Weekly, Monthly and keeping the schedule option as OFF. You can select desired timing and also the desired content that you want to save/backup during the scheduled time. (By default the Schedule option is kept as OFF i.e. feature is disabled)

10 For Symbian Phone:

11 For Java Phones:

12 19. How will I use a GPRS phone supporting SyncML option to launch the Banglalink Phone Backup service? When the user clicks on the wap link it displays the wap page with the option to send the sync settings to that user. User gets a message with username and password, another message with the link of Banglalink Phone Backup instruction page. And then an SMS with sync settings which it needs to save into the mobile phone by entering the code 1234 while prompting for the same. A new sync profile with Phone Backup is created. Now the user needs to go to options and select Synchronize. This starts the synchronization between the phone and backup server. In few of the handsets automatic sync settings are not saved. For that we need to create the sync profile manually. When a user select V3i on web. The message displayed on the web page is This phone doesn t support automatic setup. The next step will walk you through what to do to configure it manually. Click on the button below to go to the next step. On the next page, user will get settings of how to create manual sync profile

13 After saving the above settings user can start sync process on his/her mobile. 20. How will I save/backup my phone data using a GPRS (SyncML) phone? After creating or saving sync profile go to options and select synchronize. This will start synchronization between mobile and phone backup server. The process checks the difference between the phone data and the server data and synchronizes the unavailable data. Through Synchronization backup and restore completes in a single process. 21. How will I restore data from the Banglalink Phone Backup Web-server using a GPRS (SyncML) phone? In GPRS (SyncML) phone while synchronization backup and restore completes in a single process. It means both the data will get available at both the server and phone ends. 22. How can I schedule an automatic backup from my GPRS (SyncML) phone? In GPRS (SyncML) process scheduling is not possible as it is not supported by any phone. 23. What if my GPRS connectivity breaks at any point while doing Backup or Restore functions? If the GPRS connectivity breaks at anytime during backup or restore functions then appropriate error message of Network Connection Failed will be shown and you will be prompted to Try again. In case you exited Banglalink Phone Backup application without retrying, then the next time that you click on the Banglalink Phone Backup application, it will automatically show you a message asking you to either resume the earlier transaction or do it later or suspend the transaction permanently. Based on your choice the application will proceed. 24. What if I receive a call or SMS while doing backup or restore functions?

14 If you receive a call or SMS while doing backup or restore functions the backup/restore process is kept on hold temporarily and resumes as soon as the call is completed. However if the call takes too long to complete then an error message Network Connection Failed is displayed and you will be prompted to Try again. Remaining steps are same as given above in FAQ No Can I use the Banglalink Phone Backup service if I do not have a GPRS capability Phone? You can use the SMS based package. 26. How can I subscribe to the Banglalink Phone Backup service if I do not have a GPRS capability Phone? To subscribe to the SMS based package, type REG and send SMS to What happens after you get subscribed? The SMS based package can backup and restore phone contacts. 28. How will I save/backup my phone s data using SMS? You can use following two methods to save/backup your phone contacts to the Banglalink Phone Backup Web-server: 1. Send your contacts as Business Cards to You can send SMS in format ADD Name1 Phone1, Name2 Phone2, to How can the user restore the data to his phone? You can use following two methods to restore the saved/backed-up data to your phone: 1. You can restore all the backed up data on to your phone by sending SMS with keyword RESTORE to Individual contacts can be restored by sending SMS with keyword GET Name1, Name2, to Can I view the data which I saved/backed-up using phone on to the Banglalink Phone Backup Web-server? Yes, you can access and manage your Banglalink Phone Backup service account using this link on from the internet

15 31. What will be my Banglalink Phone Backup account s Web-login User ID and Password? Your phone backup Account User ID will by default be your phone number in 880xxxxxxxxx format while the initial password is auto-generated by the Banglalink Phone Backup server and sent as a SMS to you. 32. How do I change my Phone backup account password? Whenever you first log-on to your Banglalink Phone Backup account from the internet, using the internet URL can change your password after logging into the web account from Your account tab. 33. What if I forget the password to my Banglalink Phone Backup Web-server account? You can retrieve the password from web interface using forgot password option. The password will be sent by SMS to your mobile phone.

16 34. Why can t I restore after changing my password on Phone Backup Web-server account? If you change your password from web-login, you have to use same password While restoring your data in the Banglalink Phone Backup application installed. 35. What features are available on the Banglalink Phone Backup web-server account? This will make available your data over the web and you can access or use it when your mobile phone is not available with you. You can completely manage your saved/backed-up data using the phone backup internet account. You can add, delete, edit/modify following: Contacts Events & Tasks Photos Videos Audio SMS Once these changes are made then you can restore or sync your phone and you will get the updated data from the Banglalink Phone Backup service. Even with Web login user can able to send sync settings for their mobile phone.

17 36. What happens if I lose my phone or if I change my mobile handset/device? If you lose your phone do not panic, simply perform a Change Handset/Device action as given below. Similarly in case you buy a new handset/change handset but are using your old SIM (Old Mobile No.), follow the registration and download procedure as mentioned in FAQ No. 10 or FAQ No. 26 depending on the type of your new/changed handset. When you send SMS with keyword BACKUP to 6600 you will receive a Welcome Back message with requisite settings. You can also change your mobile handset/device using the Phone Backup account from the internet. 37. How can I unsubscribe and deactivate the Banglalink Phone Backup service? You can unsubscribe/deactivate the Banglalink Phone Backup service by: 1. Sending a SMS with keyword UNSUB to 6600 and then sending a confirmation keyword Yes to 6600 after being asked to do so. 2. Your data will be kept on Banglalink Phone Backup secure server for 30 days from the day of deactivation.

18 38. Where can I get more Help if required? You can request more Help for using the Banglalink Phone Backup service by calling customer care at 121. You can also send HELP on how to use service by sending HELP to What are the handsets which support the Banglalink Phone Backup GPRS client? Rich Client Symbian: Manufacturer Model KS10 (JoY) KT610 KT615 KT XpressMusic 5500 Sport 5630 XpressMusic 5700 XpressMusic 5730 XpressMusic 5800 XpressMusic 6110 Navigator 6120 Classic 6120c 6122 Classic 6124 Classic 6210 Navigator 6220 Classic 6710 Navigator 6720 Classic 6730 Classic

19 E50 E51 E52 E55 E60 E61 E61i E62 E63 E65 E66 E70 E71 E71x E72 E75 N70 N71 N72 N73 N75 N76 N77 N78 N79 N80 N81 N81 8GB N82 N85 N86 8MP N90 N91 N92 N93 N93i N95 N95-3 NAM N95-8Gb N96 N96-3 N97 SGH-i455L GT-i7110 GT-i8510

20 SGH-D710 SGH-G810 SGH-G818 SGH-i400 SGH-i408 SGH-i450 SGH-i455 SGH-i458 SGH-i520 SGH-i550 SGH-i560 SGH-i590 SGH-i8510 SGH-L870 SGH-L878E JAVA: Manufacturer Model

21 Classic 2865i 3109 Classic 3110 Classic 3120 Classic 3155i 3500 Classic 3600 slide 3610 fold 5130 XpressMusic 5220 XpressMusic 5310 XpressMusic 5610 XpressMusic 6155i 6208 Classic 6212 Classic 6275i 6300i 6303 Classic 6500 Classic 6500 Slide 6600 Fold 6600 Slide 6700 Classic 7210 Supernova 7310 Supernova 7500 Prism 7510 Supernova 7610 Supernova 7900 Prism 8600 Luna 8800 Arte 8800 Carbon Arte 6600 i-slide 2720 Fold 2730 Classic 8800 Sirocco Edition Aino C510a C702 C901 C902 C905

22 G502 G705 K310i K320i K510i K530i K550i K610i K618i K630i K660i K770i K790i K800i K810i K818c K850i K858 S500i S600i T650i T658 T700 T715 V630i V640i W200i W300i W350i W380i W550i W580i W595i W600i W610i W660i W700i W705a W710i W760i W810i W830i W850i W880i W888

23 W890i W898c W900i W902 W908c W910i W980i Z310i Z520i Z530i Z550i Z555i Z558i Z610i Z710i Z750i Z770i Z780i Windows: Manufacturer Model Asus G910 Asus M530W Asus P320 Asus P525 Asus P526 Asus P527 Asus P535 Asus P550 Asus P552 Asus P735 Cingular 8100 Cingular 8125 Dopod 595 Dopod 830 Dopod 838 Dopod 818 Pro Dopod Touch T3238 Dopod 577W Dopod 710 (StrTrk S300) Dopod 838 Pro Dopod C500 Dopod C720W Dopod C730 Dopod C800

24 Dopod D600 Dopod D810 Dopod M700 Dopod P800W Dopod P860 Doopod S900 Dopod S1 - Enhanced Version Dopod Touch Viva T2222 Dopod CHT9000 Dopod U1000 E-Ten Glofiish M600+ E-Ten Glofiish M700 E-Ten Glofiish M750 E-Ten Glofiish M810 E-Ten Glofiish X500 E-Ten Glofiish X600 E-Ten Glofiish X610 E-Ten Glofish G500+ E-Ten InfoTouch G500 AT&T Tilt 8925 MTeoR P3300 P3350 P3400 P3400i P3450 P3452 P Touch Enhanced Version P3470 P3600 P3650 P3700 P4350 P4351 P4500 P4550 P5500 P6300 P6500 P6550 S310 S420 S620 S710 S730

25 S740 T2223 Touch Viva T3232 Touch 3G T8282 Touch HD Touch Find Windows Mobile-PPC50 Windows Mobile-PPC52 Windows Mobile-SPV50 Windows Mobile-SPV52 Hermes imate JAMin imate JASJAM imate K-JAM imate SP5M imate Ultimate 8502 KS20 Q11 MOTO Q Q9 SCH-i760 SCH-M490 SCH-M495 SGH-i200 SGH-i320 SGH-i600 SGH-i607 BlackJack SGH-i616 SGH-i640 SGH-i710 SGH-i718 SGH-i740 SGH-i760 SGH-i900 SGH-U900t XPERIA X1 SyncML: Manufacturer Model GD900 HB620 KB770 KC550 KC910

26 KF310 KF500 KF600 KF700 KF750 KF900 KP501 KS10 (JoY) KS360 KS500 KT520 KT525 KT770 KU250 KU311 KU380 KU580 KU730 KU800 KU990 L600v U300 U400 U8100 U8110 U8120 U8130 U8200 u8290 U8330 U8360 u8500 U8550 U880 U900 EM30 MOTOROKR V9x MOTORAZR2 W6 MOTOACTV W760r A1000 A1600 MOTOMING A630 A728 A760 A768

27 A780 A835 A920 A925 C398 C975 E1 MOTOROKR E1000 E1070 E1075 E380 E398 E550 E680 E8 MOTOROKR K1 MOTOKRZR K3 MOTOKRZR L2 L6/L6i MOTOSLVR L7 MOTOSLVR L7i MOTOSLVR L9 MOTOSLVR Razr2 T191e T192 T720 U6 MOTOPEBL U9 V1050 V190 V195 V235 V3 MOTORAZR V300 V360 V365 V3i MOTORAZR V3m MOTORAZR V3r MOTORAZR V3x MOTORAZR V3xx MOTORAZR V400 V500 V525 V547

28 V557 V560 V6 MOTORAZR maxx V600 V620 V635 V80 V9 MOTORAZR2 V950 V975 V980 V9m MOTORAZR2 VE66 W490 MOTO W510 MOTO Z10 MOTORIZR Z3 MOTORIZR Z6 MOTOROKR Z6m MOTOROKR Z6w MOTOROKR Z8 MOTOROKR Z9 ZN5 MOTOZINE

29 Classic 6800

30 Classic 2323 Classic 2330 Classic 2600 Classic 2700 Classic 3109 Classic 3110 Classic 3120 Classic 3500 Classic 3610 fold 5130 XpressMusic 5140i 5220 XpressMusic 5310 XpressMusic 5320 XpressMusic 5330 XpressMusic 5500 Sport XpressMusic 5630 XpressMusic 5700 XpressMusic 5730 XpressMusic 5800 XpressMusic 6102i 6110 Navigator

31 6120 Classic 6121 Classic 6122c 6124 Classic 6208 Classic 6210 Navigator 6212 Classic 6220 Classic 6230i 6260 Slide 6275i 6300i 6303 Classic 6500 Classic 6500 Slide 6600 Fold 6600 Slide 6610i 6700 Classic 6710 Navigator 6720 Classic 7070 Prism 7100 Supernova 7210 Supernova 7250i 7310 Supernova 7500 Prism 7510 Supernova 7610 Supernova 7900 Prism 8600 Luna 8800 Arte 8800 Carbon Arte 8800 Sirocco Edition 9210i 9300i E50 E51 E55 E60 E61 E61i E62 E63 E65

32 E66 E70 E71 E72 E75 E90 N70 N71 N72 N73 N75 N76 N77 N78 N79 N80 N81 N81 8GB N82 N85 N86 8MP N90 N91 N92 N93 N93i N95 N95-3 NAM N95-8Gb N96 N96-3 N97 GT-i7110 GT-i8510 GT-M8800 Pixon GT-S8300 Player Ultra SGH-D700 SGH-D710 SGH-D720 SGH-D730 SGH-i450 SGH-i520 SGH-i550 SGH-i560 SGH-L870

33 SGH-T109 SGH-T119 SGH-T129 SGH-T219 SGH-T229 SGH-T239 SGH-T339 SGH-T349 SGH-T409 SGH-T419 SGH-T429 SGH-T439 SGH-T459 SGH-T519 SGH-T539 SGH-T619 SGH-T629 SGH-T649 SGH-T729 SGH-T739 SGH-T819 SGH-T919 SGH-U800 SGH-U900 C510a C702 C901 C902 C903 C905 CS5 CS8 D750i F500i G502 G700 G705 G900 J300i K111i K300i k310i K320i K500i K508i

34 K510i K530i K550i K550im K600i K608i K610i K618i K630i K660i K700i K750i K770i K790i K800i K810i K818c K850i K858 P1 P800 P900 P910i S500i S600i S700i S710a T610 T616 T62u T630 T637 T650i T658 T68i T68ie T700 T707 TM506 V600i V630i V640i V800 W200i W300i

35 W350i W380i W395i W508i W550i W580i W595i W600i W610i W660i W700i W705a W710i W715i W760i W800i W810i W830i W850i W880i W888 W890i W898c W900i W902 W908 W910i W960i W980i W995i Z1010 Z310i Z500i Z520i Z525i Z530i Z550i Z555i Z558i Z600i Z610i Z710i Z750i Z770i Z780i

36 Z800i 40. I am unable to access the Banglalink Phone Backup service. What all settings should I check on the mobile handset? The following service settings you need to check: 1. GPRS (JAVA & Symbian) Rich Client Users: Check the Subscription Status, whether Active, or Deactivated Check whether your GPRS service, Banglalinkwap is working properly or not Check for the Client Settings Check whether the username and password for both the web login and handset are the same and are entered in the handset. 2. SyncML Users: Check the Subscription Status, whether Active, or Deactivated Check whether your phone s GPRS service, Banglalinkwap is working properly or not. Check for the SyncML Settings 41. How is my subscription renewed? When your subscription period of one month gets over the Banglalink Phone Backup system checks for the pre-paid balance in the your Mobile Account and on receipt of subscription fee extends the subscription for a period of one month. If there are issues of insufficient balance in your mobile s pre-paid account then the system keeps trying for next three days. During this period your Phone Backup account will be suspended. After three days if subscription confirmation is not received by the Banglalink Phone Backup due to insufficient balance the service gets deactivated automatically. In case you have a post-paid mobile connection, then automatically on expiry of a month s time after subscription date, the Banglalink Phone Backup service is renewed.