Karolinska Institutet

Transcription

1 Karolinska Institutet Employee survey Manager report 2014

2 Background In this document you can see the both the results from your part of the organization as well as comparisons with the overall performance of Karolinska Institutet as a whole. The employee survey was conducted in 22th of September 9th of October. The survey was conducted via personal and personal codes to all employees. In total, 4603 people responded to the entire survey which gives a response rate of 75%. The response scale has six steps and goes from 1. Totally disagree to 6. Totally agree. All questions also have the option No opinion". Respons rate Total number of employees : 6117 Total number of responses (respondents): 4603 Total respons rate: 75 % This is how you read the result: Scale Totals and average Answers and No opinion Totally disagree Totally agree No opinion Filter results is your result Karolinska Institutet total Total your result Total Karolinska Institutet Total number of responses Percentage of respondents No opinion

3 Employee index All questions are divided into four index areas; Goals and strategies, Organization, Leadership and Working climate. The traffic lights below shows Karolinska Institutet s total result for each index area as well as the overall employee satisfaction index (ESI). Employee index Karolinska Institutet in total Employee index Your result ESI Goals and strategies Organization ESI Goals and strategies Organization Leadership Working climate Leadership Working climate

4 Strengths and improvement areas The graphs below shows those questions where most employees have answered the highest (Totally agree) and the lowest (Totally disagree) answer alternative. This shows the area where most employees have the strongest opionens about their situation at the company. Strengths - based on those who answered 6. Totally agree Improvement areas - based on those who answered 1. Totally disagree

5 Goals and strategies

6 Goals and strategies

7 Organization

8 Organization

9 Leadership

10 Leadership

11 Working climate

12 Working climate

13 Recommendation (enps) - explanation Employee Net Promoter Score, enps, is a method to measure the loyalty of the employees. The core in this method is the question How likely is it that you would recommend your place to work to a friend or an acquaintance?. The employee answers the question on a scale from 0 (Not likely at all) to 10 (Extremely likely). Based on the chosen answer alternative the employee is categorized either as Ambassadors (9-10), Passives (7-8) or Critics (0-6). One of the most important requirements for a company in order to achieve and maintain a high customer loyalty is loyal and dedicated employees. Dedicated employees are enthusiastic about their work and their company. Enthusiasm rubs off on other employees and customers. Employees who are ambassadors create a strong business because they create a better customer experience and they approach their work with a positive energy, which results in efficiency, creativity and innovative ideas for the company s products, processes and services. Ambassadors (9-10) are loyal and enthusiastic employees who openly recommend the company to others. Passives (7-8) are satisfied but unenthusiastic employees. Critics (0-6) are unsatisfied employees that can damage the company s brand by speaking negatively about their place to work.

14 Recommendation (enps)

15 The survey and report is conducted and created by Quicksearch About Quicksearch Quicksearch combines systems and knowledge of ongoing surveys that quickly creates measurable results and provides long term success. Smart feedback solutions deliver increased customer and employee loyalty by focusing on improvements 365 days a year. QuickSearch Sweden AB, Slottsmöllan, Halmstad Sankt Eriksgatan 63 6 tr, Stockholm