Results of the annual customer satisfaction survey Q1 2011

Transcription

1 Results of the annual customer satisfaction survey

2 basic survey data: Interview period: January to March 2011 questionnaires send (N) = 214 (+15% vs. 2010) questionnaires answered (n) = 63 (29,43 % ) (+19% vs. 2010)

3 Overall performance Customer loyalty is measured using four questions: overall satisfaction, likelihood to recommend your company, likelihood to repurchase from your company, and the competitive advantage your company provides. Satisfaction: Shows the percent very satisfied (scores 3 or 4 on a 4-point scale). Benchmark Results Satisfaction Recommend Repurchase Competitive Advantage % 95.19% 90.22% 88.12% 67.47%

4 Overall performance

5 Results of the required questions n = 63 n = 63

6 Results of the required questions n = 49 n = 49 outstanding acceptable poor

7 Results of the required questions n = 63 n = 59

8 Results of the required questions n = 59 n = 59

9 Results of the required questions n = 58 n = 58

10 Results of the required questions n = 47 n = 59

11 Results of the optional questions n = 58 n = 52

12 Results of the optional questions n = 52

13 Results of the optional questions

14 Results of the optional questions n = 51

15 Results of the optional questions n = 52

16 Results of the questions regarding our technical support

17 Results of the questions regarding our technical support

18 Results of the questions regarding our technical support

19 Results of the questions regarding our technical support n = 51

20 Results of the questions regarding our technical support n = 52 n = 59

21 Feedback overview Please leave a comment regarding your experience with JAM Software: It was a pleasure doing business with JAM Software. Their Sales Staff was able to extend a student discount to me making their great software product a viable option. All communication was prompt and courteous I look forward to a continuing business relationship with JAM Software. Make it freeware :-))... I have been a user of TreeSize since v 3.0 and have loved from the very first. Tracking down space issues was challenging until I got treesize and not I would not live / work without it in both professional and personal computer settings. Thanks for an outstanding product. Provide as much self-service capabilities via the web as possible. Continue with the excellent update processes. Wake-up every day thinking that your customers are honored to use the fruits of the creativity of your team. In my book TreeSize Professional is second to none. Version 1 was already a landmark of superior programming, usefulness and conception, and every new version raised the bar of what was already a 10 out of 10 to admiration that 'Wow! These creators are in for the love of giving us TRUE improvements to what was already SUPERB'. The best tool to visualize and manage storage on any unit. An absolute MUST on my essential software to own. Good experience purchasing. Sales support is good. Just wish the tree chart in TreeSize wasn't 3D shading. Just good clear graph design would be better. A button that I press and sends a 'Thank you, you saved my day' when my network PC goes over the 200 megs of local storage and I have like 2 nano seconds to decide what I will delete. And then the coffee machine in your JAM office goes to 'Free Coffee For All' for 10 minutes because you have been rated World Best by a truly appreciative registered user.