Dearne Valley Dental Access Centre

Transcription

1 The Rotherham NHS Foundation Trust Dearne Valley Dental Emergency Service Telephone appointments only Dearne Valley Dental Access Centre Community Health

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3 General information The Dearne Valley Dental Access Centre offers two different NHS services: l The Daytime service offers an emergency Dental Service to those patients who do not have a dentist of their own and have a dental problem. l The Dearne Valley Dental Emergency Service offers an emergency service out of normal office hours for patients with acute problems and cannot wait until the next daytime service. Access to both services is by telephone only. Telephone appointments only Please note this is not a walk in centre and for security reasons patients without an appointment will not be allowed access into the building. Daytime service The Dental Access Centre phone line is open Monday to Friday 9.00am to 9.30pm to provide emergency treatment. We operate on an appointment basis avoiding the need to wait a long time for your turn. Appointments are released daily on a first come first served basis and are made by telephone only. Due to the overwhelming demand for emergency treatment we ask that patients phone for an appointment as soon after 9.00am as possible. 3

4 Out of Hours service The Dearne Valley Dental Emergency Service offers an out of hour s telephone service to patients in the Barnsley, Doncaster and Rotherham areas. The service offers advice to patients with a dental emergency. In addition to the weekday hours of 9.00am to 9.30pm, the phone line is also open 12.30pm to 5.00pm at weekends and on Bank Holidays. Patients with a dental condition that cannot wait to be treated during normal office hours may be invited to attend for a consultation. Paying for NHS treatment All NHS dental treatment carries a charge which is determined by the government. If you are not exempt from these charges, you will be asked to pay for your treatment. This can either be cash, debit or credit card (excluding American Express). We normally ask you to bring with you on the first visit to cover all eventualities. If you do not have to pay for dental treatment it is now necessary to bring proof of your exemption to your appointment. We also ask you to bring the details of any medication or tablets you are currently taking along to your appointment. 4

5 Dental students Students work at the Dearne Valley Dental Access Centre as part of the Sheffield University Outreach teaching program. The students are supervised at all times by experienced dentists from the local community. You will always be informed when treatment will be provided by a student, and your consent must be given before an appointment is made. Patients are free to refuse or discontinue treatment at any time while being seen by a student. Normal NHS charges apply. Finding a Dentist You will still need to find a local dentist once treatment at the centre has finished. The Dearne Valley Dental Access Centre cannot register you or provide long term care. We are here to provide emergency care only. If you ask at the reception we may be able to find a local dentist, for you and your family. 5

6 We value your comments If you have any comments or concerns about the care we have provided, please let us know, or, alternatively, you can write to: Mrs M McCall Service Manager Dearne Valley Dental Access Centre Montagu Hospital Adwick Road Mexborough South Yorkshire S64 OAZ Telephone melanie.mccall@nhs.net If you require this document in another language, large print, braille or audio version, please contact Patient Information on Produced by The Dearne Valley Dental Access Centre August Revision due August Version: 1.0 The Rotherham NHS Foundation Trust All rights reserved. 6

7 How to get to the Dearne Valley Access Centre Travelling by car The Access Centre is located in the grounds of the Montagu Hospital, Mexborough which is well signposted from the centre of Mexborough. Car parking is pay and display. Travelling by train The Mexborough train station is located in the centre of Mexborough, a ten minute walk away. Travelling by bus The hospital is well served by buses from the central bus station in Mexborough. There is also a free shuttle bus to and from Doncaster Royal Infirmary approximately every hour up to 5:15pm from DRI and 5:55pm from Mexborough. The bus stop is located outside the Outpatient Department entrance. Dearne Valley Dental Access Centre Montagu Hospital Adwick Road Mexborough South Yorkshire S64 OAZ Telephone Opening Hours Monday to Friday 09.00am to 09.30pm Weekends & Bank Holidays 12:30pm to 5:00pm (Bank Holidays times may vary) Out of Hours Contact Details NHS Direct Rotherham Hospital Barnsley District Hospital Doncaster Royal Infirmary Rotherham Hospital Health Info Telephone Switchboard Telephone

8 Dental Surgeries Sustainable Forests / Low chlorine LS 4 08/11 V1 WFO Rotherham Hospital Moorgate Road Oakwood Rotherham S60 2UD Telephone