ebay s chosen partner for Accelerated Growth Programme

Transcription

1 ebay s chosen partner for Accelerated Growth Programme 2012 Linn Systems Limited. All rights reserved. 1

2 What is the purpose of ebay s Accelerated Growth Programme? Linnworks and Pentagon Interactive have both been chosen by ebay for the Accelerated Growth Programme to help merchants start and build sustainable businesses on ebay in the most technologically effective and innovative way. Our role in this project is to provide both sellers and Pentagon Interactive with necessary tools to achieve the ultimate goal. What makes Linnworks the ideal partner for Accelerated Growth Programme? Centralized inventory repository ebay Bulk listing tool designed to list hundreds of items in one go (i.e. 100 listings in 10 minutes given the inventory data is pre-populated already) Consolidation of orders (i.e. ebay and web-site orders) Different order processing methods to choose from (i.e. one-by-one, in a batch, using barcode scanners, etc.) Advanced printing capabilities (i.e. invoices, labels, pick lists, packing lists, inventory manifests, etc.) Capabilities of dealing with each and every single aspect of order lifecycle ebay s commitment to the programme Agreed terms with Linnworks and Pentagon to provide best possible offerings to selected participants No insertion fees for the first 3 months Free ebay Basic Shop Dedicated account managers What is our role in this programme? To provide sellers and Pentagon Interactive with 6 month FREE Linnworks Anywhere Professional subscription (market value is /month) Software support to both sellers and Pentagon Training materials on how to get started (i.e. webinars, getting started guide, documentation, video tutorials, community help forums, etc.) What is Pentagon s role in this programme? Dedicated assistance in setting up your ebay account Initial configuration of the Linnworks software for selling on ebay Optimization of your new inventory for ebay Best Match Coaching on ebay selling best practices Support with inventory and listings management 2012 Linn Systems Limited. All rights reserved. 2

3 What is the catch? There is none, as the target that we ve set is a perfect win-win for everyone: - We want sellers to grow - ebay wants sellers to grow - Pentagon wants sellers to grow - Sellers want to grow Our offering Linn Systems will provide chosen participants with FREE 6 Month Linnworks Anywhere Professional solution, one of our best premium offerings. It is designed to suit the needs of medium to large-sized businesses and comes with almost all enterprise features, as well as with premium support. - Multi-user Access Limit: 10 - Unlimited Inventory Items - LinnLive Bulk Listing Tool - Support Level: Premium/Extended (average turnaround time: 2 hours, Monday- Friday from 09:30am to 06:00pm BST/GMT) Access to Live Support via Linnworks Technical Live Chat. Average turnaround time is 2 hours if a query is raised between 09:30AM and 04:00PM GMT/BST. Access to our ticket system - these tickets will have a higher priority. Average 2012 Linn Systems Limited. All rights reserved. 3

4 turnaround time is 4 hours if a ticket is raised between 09:30AM and 02:00PM GMT/BST. No telephone support No training sessions are included as a part of this offer Access to learning materials: - One-on-one remote training session (chargeable, VAT per session) - Documentation - Video tutorials - Webinars - Community help forums With Linnworks in place, you will be able to automate individual and complex business processes and concentrate more on the growth and development of your business. Agreement This free offer is only valid for 6 months from the date your Linnworks account is registered. After six month period your license will expire and there will be five options to choose from: 1) To remain on Linnworks Anywhere PRO plan with a monthly subscription cost of plus VAT per month. Suitable for small sized businesses. Acceptable payment methods: Debit/Credit Cards, PayPal. No contract agreements to sign (automated monthly rolling contract). 2) To downgrade to Linnworks Anywhere Entry plan with a monthly subscription cost of plus VAT per month. Suitable for small sized businesses only Linn Systems Limited. All rights reserved. 4

5 Acceptable payment methods: Debit/Credit Cards, PayPal. No contract agreements to sign (automated monthly rolling contract). 3) To downgrade to Linnworks Anywhere Standard plan with a monthly subscription cost of plus VAT per month. Suitable for small to medium sized businesses. Acceptable payment methods: Debit/Credit Cards, PayPal. No contract agreements to sign (automated monthly rolling contract). 4) To upgrade to Lonnworks Anywhere Enterprise plan with a monthly subscription cost of plus VAT per month. Suitable for medium to large sized businesses. Acceptable payment methods: Debit/Credit Cards, PayPal. No contract agreements to sign (automated monthly rolling contract). If a subscription is not purchased after the end of the 6 month period, your license will cease. For security reasons, your database will only remain on our servers for the period of 60 days after 6 month period and will be automatically deleted thereafter. Important: If you are an existing Linnworks customer, you will still pay for your current subscription plan during Accelerated Growth Programme. The main benefit is that your account will be switched over to Linnworks Anywhere Professional plan for the period of the programme, after which you will be able to either remain, downgrade or upgrade to one of our Anywhere plans outlined above. For more information please refer to the Agreement section of this document. *Linnworks Express, Linnworks Local Entry, Linnworks Local Standard, Linnworks Local Professional and Linnworks Local Enterprise offerings are not available for ebay s Accelerated Growth programme participants. Terms and Conditions Linn Systems encourages everyone to become familiar with these terms and conditions before ordering any products or services provided by Linn Systems. By visiting these web-sites, or by ordering any products or services you agree to be bound by the Terms and Conditions outlined below. Linn Systems Ltd reserves the right to change theses terms at any time. Potential and Existing Customers are encouraged to check back our Terms and Conditions from time to time to be well-informed of any changes. INFORMATION ABOUT LINN SYSTEMS Linn Systems Ltd is registered in England and Wales under Company Number , VAT Registration: GB Suite 3 First Floor, City Gates House, 2-4 Southgate, Chichester, PO19 8DJ, UK 1. SECURITY 1.1 Linn Systems treat Security Concept and Customers Personal Information very seriously, ensuring that your privacy is protected at all times. 1.2 Linn Systems does not store any credit card information anywhere on our system. Credit Cards are processed directly via PayPal and any recurring payment profile is 2012 Linn Systems Limited. All rights reserved. 5

6 o managed by PayPal. 1.3 Linn Systems will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. This is in accordance with the Data Protection Act (1998). We may use personal information to send customers promotional information about third parties which we think you may find interesting if a customer tell us that they wish this to happen. 3. SUBSCRIPTION REFUNDS AND CANCELLATIONS 3.1 A customer is entitled for a refund within 14 days from the Subscription Date. Once a refund is issued, Linn Systems will delete customer s details/databases and will deactivate the software. Linn Systems will not provide any refunds after 14 days period. Remote training sessions are considered services rendered and are not refundable. 3.2 Customers are entitled to cancel a subscription at any time. To cancel a subscription, a customer will need to log into the Account Management System and go through Cancellation Procedure. An account will remain active until next billing date is due and will be deactivated thereafter. 3.3 Licences and Subscriptions are not for Resale. 4. ACCEPTABLE USE POLICY 4.1 Linn Systems reserves the right to suspend or cancel a customer s access to any or all of our services, where Linn Systems decides that an account has been inappropriately used. 4.2 Linn Systems will suspend or cancel access to an account which: o contains invalid or fraudulent details; o initiates a payment card charge back; attempts to resell or sublease any software or services without prior written permission; o attempts to deny access to other users; o use excessive server resources; o uses obscene, offensive or inflammatory language when contacting the company or on any support forum; o infringe copyright or trade mark; o promotes or assists any illegal activity; 5. CHANGES TO SUBSCRIPTION COST 5.1 Subscription costs are subject to change and are annually reviewed. Linn Systems may increase or decrease subscription due to VAT changes, or as a result of changes in our business strategy, market changes, rising demand for our products and services. In case VAT is increased or decreased, Linn Systems will act accordingly to adjust that VAT difference for our prices and services. 5.2 If Linn Systems decide to revise prices for products and services, subscribed customers will not be affected for the period of 12 month from their original subscription 2012 Linn Systems Limited. All rights reserved. 6

7 date. After 12 month time, revised prices will take effect. The maximum margin percentage for prices to be revised is 15% increase within 12 month. 6. ADDITIONAL COSTS FOR BESPOKE MODULES/AD-HOC EXPORTS/REMOTE SUPPORT AND TRAINING 6.1 When a customer requires any modules to be developed or any other activity which involves our developers' time and any costs involved, Linn Systems will raise an invoice which has to be settled prior to work commencing. Unsettled invoices get invalidated after 20 days from the issue date. Linn Systems will not issue refunds for services rendered. 6.2 Standard, Extended and Priority Support levels do not include any bespoke work, adhoc exports, additional remote sessions or any setup, other than those outlined in a subscription package or agreed with Linn Systems prior to subscribing. 6.3 Any bespoke work and modifications (examples are: scripts, exports, reports, templates, etc.) are supported on a bespoke basis and may incur further maintenance costs. FURTHER HELP AND INFORMATION If you have any questions in regards to these Terms and Conditions, or want to require about your personal information, or information in general, please choose the method that suit you the best: Write to us: Suite 3 First Floor, City Gates House, 2-4 Southgate, Chichester, PO19 8DJ, UK support@linnsystems.com Telephone: Linn Systems Limited. All rights reserved. 7