Cisco SPA Line IP Phone

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1 Cisco SPA Line IP Phone Thank you for purchasing Cisco SPA Line IP Phone. Package Contents: Cisco SPA Line IP Phone Body Handset Power Adapter (Cord) Ethernet Cable Phone Cord Stand Disclaimer Product functions and specifications are subject to change without prior notice. Quality of call (e.g. choppy line, noise, etc.) may be affected by company s network environment. Our company does not assume any responsibilities for a difference in call quality due to personal hearing impairment. Our company is not responsible for service that may not be available outside the country. Cisco SPA Line IP Phone may temporarily suspend the service for routine maintenance without prior notice. We would not assume any liability for product failure due to device (phone) malfunction. Precaution The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do no spray or pour cleaning solution directly onto the hardware unit. 1

2 Installation * Before you install and connect your phone, verify with your phone administrator (if applicable) that the network is read for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. 1. Turn the phone body over to expose the ports on the back of the unit. 2. Insert the long end of the phone cord into the handset port on the phone body. 3. Insert the other end of the phone cord into the port at the bottom of the handset. 4. Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. * Connecting Cisco SPA to the network 5. Insert one end of the Ethernet cable into the network port of the phone body marked [SW]. 6. Insert the other end of the Ethernet cable into the appropriate device, such as network switch, on your network. * If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don t see the display, please contact us. 1. Handset Cisco SPA Parts & Functions 3. LCD Screen 2. Message Waiting Indicator 4. Line Keys 5. Soft key Buttons 6. Navigation Buttons 14. Keypad 7. Messages Button 8. Hold Button 9. Set up Button 10. Mute Button 11. Headset Button 13. Speaker Button 12. Volume Button 1. Handset: Pick up to place or answer a call. 2. Message Waiting Indicator: Displays solid red when you have a new voic . Flashes red during an incoming call or when the phone s firmware is being updated. 3. LCD Screen: Displays date and time, phone station name, line extensions and soft key options. 4. Line keys: Indicates phone line status. Off (unlit): Line is idle. Green: Line is active or in use. Green (blinking): There is an incoming call. Red (blinking): Line is on hold. * Line key colors depend on your system and may vary. 5. Soft key Buttons: Perform the action shown on the label on the LCD Screen. 6. Navigation Button: Navigates through items shown on LCD screen. 7. Message Button: Access to voic (must be set up your phone administrator)/ 8. Hold Button: Press [Hold] to place a call on hold. 9. Set up Button: Access to MENU to configure features and preferences. 10. Mute Button: Press [Mute] to mute or unmute the phone. 11. Headset Button: Press [Headset] to turn the headset on or off. 12. Volume Button: Adjusts the volume. 13. Speaker Button: Press [Speaker] to turn the speaker on or off. 14. Keypad: Used to dial phone numbers, enter letters and choose MENU items. 2

3 Setting up Cisco SPA * Ensure that the phone is powered-up and connected to the Internet. 1. Verify the device s IP address. Press [Setup] button à Scroll to [Network] and press [Select] à The IP Address is displayed under [Current IP]. 2. Open Settings Page on Web Browser. Cisco SPA and PC s network connection should be the same. Type the IP address on the Web browser field on a local PC. [Format: à Example: Phone IP Address ( ) à Type (http:// )] * If you have trouble accessing the configuration utility, perform the following steps: I. Press [Setup] button on the phone. II. Select [Network]. III. Scroll to [Enable Web Server] and make sure that it is set to [Yes]. If not, press the [Edit] soft key and press [y/n] soft key to set it to [Yes]. IV. Press [OK], then press [Save]. 3. Settings Page will automatically be displayed. Click [Admin Login] à Click [Advanced] à Click [System] tab. Primary NTP Server and Secondary NTP Server: Enter [ntp.jst.mfeed.ad.jp]. 4. Click [Regional] tab. Time Zone: Select your time zone (e.g. GMT +09:00]. 3

4 5. Click [Phone] tab. Set the following: Voic Number: 999 Line Key 1: Extension 1 Short Name: XXXXX Line Key 2: Extension Disable Line key 3: Extension Disable * Click [Submit] to save all changes. 5. Click [EXT 1] tab. Set the following: NAT Keep Alive Msg: Blank NAT Keep Alive Enable: Yes 4

5 Set the following: Mailbox ID: 999 Proxy: Enter Login Server. Unique ID Password Unique ID Unique ID Set the following: Display Name: Enter Unique ID. Auth ID: Enter Unique ID. User ID: Enter Unique ID. Password: Provided during UIS and DNS server purchase. * If you wish to change the password, you need to register the new password that will be used. Use Auth ID: Select [Yes]. Audio Configuration: Use the same settings displayed on the screen above. Dial Plan: [(xx.: *x. **x. ***x. *x.*x. *x.*x.*x. #x. #x.*x. #x.*x.*x.)] * If you enable Line Key 2, you would need to set up ext. 2, 3, 4, 5. * Click [Submit] to save all changes. 5

6 Precautions & Safety Instructions The following instructions help use Cisco SPA properly and prevent accidents. Failure to follow these instructions would void the product s warranty and accident may happen. Immediately unplug the device from the power supply if there is a strange smell and smoke. Don t use the device and immediately contact the dealer for repair. Do not disassemble or modify. The device may malfunction, cause electric shock and fire. Do not insert metal and keep the device dry. The device may malfunction, cause electric shock and fire. Do not touch the device when lightning occurs. Doing so may cause an electrical shock. Don t place near a flammable material. This may cause fire or explosion. Holding the phone on wet hands may cause electric shock. Don t place the device in an extreme hot or cold place. Sudden temperature change may cause malfunction of the device. Do not place in a damp, dusty or direct sunlight. This may trigger an explosion of the device. Place in an even and stable location. Do not place the phone and earpiece near an absorbent and magnet material. This may cause malfunction. Troubleshooting Please check the troubleshooting procedure before requesting a repair. If the problem doesn t get resolved, please contact us. Agile Shop Initialization Method Clear all data initialization process. You must set all the required information to start initializing your service again. 1. Note the (000B82000xxxx) MAC address located at the bottom of the unit. 2. Press the [MENU] button and select [Config]. Then, select [Factory Reset] and confirm by selecting [OK]. 6

7 PROBLEM CAUSE SOLUTION General Failure Plug and unplug from the power source. (Do this a few times). Wait at least one minute before you again plug the device to the power source. If the problem is not resolved after doing this, contact us at: Please provide your number and broadband products. No ringer sound Ethernet cable is disconnected. Check the connection of the Ethernet cable. AC adapter is disconnected. Check the connection of the AC adapter. Did you change the volume settings? Adjust the volume on the volume button. Did you change the settings on the display? Revert the changed settings. Disconnect the Ethernet cable (Please reboot). Call is interrupted by noise Are there any abnormalities in the network environment? Check your network environment. Please check our website for FAQ. For more information on features and settings, please check / Inquiries by telephone and Send to: Telephone number: Weekdays: 10:00-19:00 Reference: 504G508G-509G-525G-525G2-and-WIP310-admin.pdf 7

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