Sean M. P. McIntyre.

Transcription

1 Sean M. P. McIntyre Sr. Technical Writer Professional Information I am a highly experienced, goal-oriented Senior Technical Writer with more than 20 years experience. I have developed a wide variety of documents spanning a full spectrum of audiences. My extensive experience gives me in-depth knowledge of technical publications processes and planning, and the proven ability to rapidly learn and master new and innovative technologies. Critical Skills Hardware Documentation User s Guides, Site Survey and Installation Instructions for capital equipment, Maintenance Manuals, semiconductor process manuals, Illustrated Parts Guides, and large scale semiconductor device reference Manuals. Graphic, including photographs, line drawings, device block diagrams, process flow diagrams, exploded parts diagrams, and electrical diagrams. Software Documentation API/SDK documentation, SOAP, Command Line (CLI) References, Software User s Guides, System Operations Guides, Release Notes, HTML & CHM help systems, embedded help, software tutorials, Wikibased documentation (WikiPedia/MediaWiki/Confluence). Graphics, including screen captures, block diagrams, network diagrams, and flow charts. Marketing and Sales Collateral Materials Project Management Product data sheets, product photography, product demonstration videos, and press releases. Management of projects comprising multiple documents with separate delivery dates and requirements. Development and implementation of documentation strategies, and project and document plans. Driving and tracking documentation deliverables. Active participation on corporate level business and cross-functional product management teams. Functional Management Development of style guides, documentation standards, templates, and document plans. Supervision of writers, mentoring of interns and junior writers, editors, and graphic artists. Coordinating customer deliverables and print vendors. Strategic and tactical documentation and resource planning. Departmental budgeting and management of staffing requirements.

2 Professional Tools Publishing, Graphics, Animation, and Video Adobe Creative Suite: FrameMaker7/8/9, Acrobat, Photoshop, Illustrator, Dreamweaver, FireWorks Flash, Director, Adobe Premier, Adobe LiveMotion, InDesign, SnagIt Help Systems and Electronic Delivery Technologies RoboHelp Classic, RoboHelp HTML, WebWorks/Quadralay, Acrobat HTML and Website Tools DreamWeaver, Adobe GoLive, HomeSite, Source Depot Confluence Wiki, MediaWiki Version Control ClearCase, CVS, Perforce IDEs, Database and QA Tools Visual Studio, Eclipse, Oracle SQL Developer, Cavaj decompiler, soapui Productivity, Project Management, and Misc. Microsoft Word, Excel, PowerPoint, Project Programming Languages and Operating Systems Operating Systems and Databases Windows, UNIX/Linux, MacOS MySQL Programming, Scripting, and Mark-up Languages C, Java, Fortran JavaScript, Perl, PHP PL/SQL HTMl, CSS, XML Education & Credentials BS Information Systems: University of Phoenix (2001) AS Electronic Technology: United States Air Force (1972) Mathematics: San Jose State University Ongoing Education: De Anza College California State Teachers Credential: Aviation FAA Certified Flight Instructor / Aviation Safety Seminar Speaker Page 2 of 5

3 Detailed Job Descriptions 7/2010 to Present Yodlee: Sr. Technical Writer (contract) Creation of developer documentation (SDKs) for custom APIs in support of project for a large enterprise client as well as the development of documentation in support of the business and test (QA) functions of the project. API documentation: Create SDK documentation describing the function and application of APIs in Java service classes. Determine the functionality and application of each API by evaluating the java source code and PL/SQL procedures. Verify underlying database requirements and API argument limitations by performing SQL queries. Generate sample java code (API calls) demonstrating the implementation of each API. Business process documentation and technical procedures: Creation of procedures related to the code build and delivery to customer processes. Creation of test procedures employed by Q.A for testing software. Automated test environment setup process documentation. Application server configuration procedures. Tier1/Tier2 Troubleshooting matrices. Environment: Windows, Unix/Linux, Eclipse. Java, Cavaj java decompiler, Oracle SQL Developer, PL/SQL, Perforce, SoapUI, SnagIt, Windows, FrameMaker9, MS Word, Excel, Acrobat 8/2007 to 11/2009 Sr. Technical Writer/Project Consultant (various contracts) PayPal (ebay): Research and document Java based SOAP APIs. Document technical publication processes and tools for PayPal CS/STTI Product Development. Interviewed SMEs, researched PRD/ERDs, analyzed Java source code to create documentation within the XSDs and diagnosis and repair schema faults. Created Wiki pages documenting tools and processes. ebay: Plan and develop online, Confluence Wiki based, documentation for two internal site configuration and management tools. Develop a relevant content plan and topic structure, and ensure document usability. Develop content from interviews with product developers, managers, business users, and direct hands-on experimentation with the software. Microsoft (Mediaroom IPTV Technical Publications group). I updated and created new content for several documents in document set, including EPG (Electronic Program Guide) Listings Integration Guide, Mediaroom Architecture Guide, Modified diagrams using Visio and created new icons, Produced Microsoft Mediaroom Server Release Notes. Palm Inc: Edit and update PalmOS Developer Guides for new Centro and Windows Mobile devices. Developed Publications Style Guide for Developer Technical Services. Document the new Palm Platform in Wiki Format, including APIs, system architecture, applications, graphics and code samples. Environments: Eclipse, Java, Perforce, Windows, UNIX, XML, HTML, Excel, Word, Acrobat, Confluence Wiki, Photoshop, FrameMaker, MSProject, Visio, MediaRoom 6/2006 to 6/2007 LiveOps: Sr. Technical Writer Develop integrated help system for LiveOps Call Center platform software. Develop various miscellaneous documents, including: System Requirements, Dash Boards, and FAQs. Document project planning and scheduling. Develop various Technical Publications tools using PERL, including: HTML document indexer, and automated CVS check-in tool. Environment: UNIX, Macintosh, HTML, PERL, CVS, Dreamweaver, Captivate Page 3 of 5

4 7/2004 to 6/2006 Sr. Technical Writer (various contracts) Chevron Information Technology Company: Provided support for Information Risk Consultants including, preparations of presentations, training materials, and diagrams. Prepared business continuity and disaster recovery plans. Developed JavaScript powered web-bases risk analysis tool. Seven Networks: Revised the System SEVEN Operations Guide including documentation of new features and functionality. Write and publish online HTML help systems for consumer and enterprise products. Reconnex Systems: Created Reconnex G2 Content Analyzer User s Guide. Developed embedded online help for G2 Content Analyzer system interface. Environments: Windows, MSWord, UNIX, HTML, JavaScript, Excel, SQL, Perforce, Home Site, FrameMaker, RoboHelp, Flash, Photoshop, Acrobat, wireless devices, Networking, 7/2003 to 5/31/2004 Aruba Wireless Networks: Sr. Technical Writer (contract) Researched and wrote wireless network switch User Guides, Software User Guides, Command Line References, and Software Release Notes. Develop content from interviews with engineers and QA, engineering documents, MRDs, and hands-on experience with the product all under strict deadlines. Documents developed using Adobe Frame Maker and delivered as both traditional print media and electronically distributed PDF documents. Topics include Layer 2/3 security and IP protocols, ACLs, Authentication Protocols, RADIUS, LDAP, and local database authentication, VPN and Captive Portal, 802.1x, Intrusion Detection, and related material. Environment: Networking (layer 2 and 3), Unix, Windows, FrameMaker, Photoshop, Illustrator, Acrobat 2/2002 to 12/2002 Sr. Technical Writer (various contracts) Genentech: Documentation of IT best practices and Tier 1 processes. Developed proposal for intranet based knowledge base for Tier 1 and Tier 2 technical support activities. Chip Engines: Research and write device data book for VLSI network processing semiconductor device including, functional descriptions, flow diagrams, tables, and mechanical drawings. Environments: IT, semiconductor devices, Windows, MSWord, FrameMaker, Visio, Acrobat 7/1999 to 4/2001 Wyse Technology: Technical Publications Manager Manage a team of 4 writers, an editor, and an illustrator. Participate in product management teams. Develop and document policies and procedures. Responsible for publications staffing and budgeting, cost analysis and outsourcing. Coordinate projects with translation agencies for localization in German, Spanish, French, and Japanese. Develop standard windows help systems for several administrator tools provided as part of the Network Administrator software product. Research and write Installation Guides for product upgrade and add-on packages. Design an internal publications archive website that provides access to technical documentation related to all current and retired products. The site features a search engine, multiple indexes, and a Javascript powered front-end. Documentation delivered in PDF and HTML format on CD to the customer, and is available on the Wyse customer support website. Environment: Thin Client Devices/Networking, Management, FrameMaker, MS Project, Excel, FrameMaker, Quadralay, Acrobat Page 4 of 5

5 4/1997 to 2/1999 Photon Dynamics: Technical Publications Manager Research and write hardware and system software documentation including; Installation and Maintenance Manuals, System Programming References, and Software Release Notes. Interview, hire, and manage contract writers. Develop new delivery system (network based PDF) for documentation required in clean room environments, saving approximately $2500 per unit delivered. Environment: Semiconductor Capital Equipment, Management, Unix, Windows, FrameMaker, Acrobat. 1/1995 to 4/1997 Sr. Technical Writer (contract) Cisco Systems: Research and write the Diagnostics Manual for Catalyst 5000 enterprise network switch. Applied Materials: Research and write installation, maintenance, process and operations manuals for large semiconductor processing equipment. Lead the technical team and managed the documentation project for a new large wafer PVD/PECVD processing system. Environments: Networking, Windows, Macintosh, FrameMaker, Photoshop, material science 8/1990 to 12/1993 Novellus Systems: Sr. Technical Writer Research and write Installation, Maintenance, Illustrated Parts and Safety Manuals for large semiconductor processing equipment. Environment: Semiconductor Capital Equipment, Windows, Ventura Publisher, Corel Draw, Illustrator. 8/1988 to 8/1990 General Signal Thinfilm: Sr. Technical Writer/ Publications Manager Research and write Installation, Maintenance, and Operation Manuals for semiconductor processing, and process control equipment. Interview, hire, and supervise contract technical writers. Environment: Semiconductor Capital Equipment, Macintosh, PageMaker, Word, Excel 1972 to 1988 Electronic Technician/Electrical Engineer Electrical Engineering: Various positions designing power distribution, motion control, and instrumentation systems. Stanford University Free Electron Laser development project SLAC Instrumentation for linear accelerators. Eaton Semiconductor Equipment Power distribution and motion control systems. Electronics Technician: USAF Radio Maintenance Technician, Civilian Test and Engineering Technician Page 5 of 5