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1 Robert Taylor Sr Site Reliability Engineer at Adobe Currently Senior Site Reliability Engineer building on prior experience as a Solution Architect, Sr Cloud Engineer, Technical Account Manager of Strategic Accounts, Senior Systems Engineer, Lead Platform Architect and Lead Application Developer at previous employers. Continuing 20 years of professional IT experience as CTO, Internet application architect, infrastructure & platform architect, business application developer, system administrator. Also created an internationally broadcast radio program and ran a 50,000w AM radio station as the program director. Communicating technical expertise to serve customers is my passion. Specialties: Internet application development, system integration, infrastructure architecting, public speaking, persuasive writing th Ave NW Shoreline, WA (206) Skills Cloud Computing Linux server administration Customer Service Public Speaking Persuasive Writing Enterprise Software Web Applications Integration SaaS Linux MySQL Web Development PHP Unix Virtualization HTML Software Development Account Management Linux System Administration OpenStack Bash Red Hat Linux Apache SQL RedHat Microsoft SQL Server E-commerce Servers System Administration XML APIs Large Scale Systems Implementation Data Center Databases PostgreSQL JavaScript REST CSS High Availability Amazon Web Services (AWS) Open Source Shell Scripting Tomcat DNS Ubuntu CentOS Perl Big Data Splunk Robotics

2 Experience Adobe Sr Site Reliability Engineer 07 / Present As Sr Site Reliability Engineer I am working with feature developers on operational readiness, creating infrastructure as a code for high availability fault tolerant systems, monitoring and operation of a high availability system. My role brings together Ops/Dev/QE to manage, scale, and architect Adobe's content distribution and publishing services, which deliver 80% of the worlds digital magazines to smartphones, tablets and desktops around the globe. 2nd Watch Sr. Cloud Engineer 01 / / nd Watch, Inc. is a global system integrator, software and deployment firm focused on IT operations. 2nd Watch offers a unique combination of software, services and analytics to make leveraging the cloud simple. As a Amazon Web Services Premier Consulting Partner and Microsoft Cloud Champion and Cloud Accelerate partner, 2nd Watch provides Strategy and Consulting, Cloud Migration, Managed Services, and Custom Cloud-Based Software Development services to ensure the success of Cloud-based solutions for your business. ITIL and Microsoft certified delivery staff have a proven track record of results, including technical experience, best-in-class cloud infrastructure, and product innovation. Blue Box, an IBM Company Solutions Architect 08 / / 2013 Architect, design, visualize and present complex solutions for customers Maintain ownership of the relationship between Blue Box and a dedicated portfolio of customers Manage the transitions from solution design to implementation to production Work with all areas of Blue Box to develop solutions for customers Ensure that the overall customer experience at Blue Box is responsive, effective, and seamless. Blue Box, an IBM Company Strategic Technical Account Manager 06 / / 2013 Single point of contact for technical and account services for strategic customers at Blue Box Group, including large event management for high profile on-line events. Amazon Web Services

3 Technical Account Manager / 2012 Technical Account Manger for AWS. Managing our largest customers in AWS. Assist in signing Platinum accounts. Using a project management approach to on-boarding customers. Facilitating customer requests to internal engineering teams. Providing support for high and critical incidents. Providing TAM services for global customers spanning multiple countries. Technical Account Manager / Strategic Accounts 04 / / 2011 As Technical Account Manager utilized ten years of Rackspace experience to provide top-tier escalation to technical and account issues. Day to day, as Technical Account Manager served customers as an extension of our strategic accounts' teams at Rackspace for any matters, technical or otherwise. Managed the deployment of private Open Stack for a Fortune 500 company. Social Media Customer Intervention Manager 04 / / 2011 Extending the support escalation role to social networks, I led the team responsible for monitoring Twitter and other Internet social avenues to provide real-time assistance to customers and others with questions or concerns. Using custom monitoring tools in addition to industry standard services we aimed to be helpful where and when needed. I managed Twitter account. Linux Senior System Engineer 02 / / 2009 Linux Senior Systems Engineer providing Fanatical Support to Managed Linux Dedicated Hosting customers and to Linux System Administrators and Account Managers on First Shift. R James Taylor, Consultant Many short and long term assignments with large and small companies in Texas, California, Washington State. Focused on application development with Perl, Java, PHP, VB, MySQL, MS SQL, PostgreSQL; platform architecture with Linux, Apache, Tomcat, JBoss, Postfix, MySQL Server (massive replication); user interface development with

4 X/HTML, CSS, XML, XSD, XSLT, Javascript; and strategic planning with regard to technology planning and investing. Please ask for customer list and references. ServerBeach LTD, a Peer1 Company Web Developer PHP, perl and MySQL development projects. Thermeon Corporation Internet Application Developer 08 / / 2001 Co-developer of real-time online web reservation system part of the main CARS+Internet product. Began research and development in to web version of terminal-based rental counter operations and back office management and reporting interface. Reported to CEO. Education The University of Texas at Arlington BS Information Systems, Information Systems Gutbuster Club at Flying Tomato Pizza University of North Texas Bachelor of Science (BS) Information Systems, Business Computer Information Systems Winston Churchill Debate Team, Churchill Computer Club Honors Interests "Racker of the Quarter" - Q open source technology, developing markets, intellectual property and new technology, history, education Certifications AWS Certified Solutions Architect - Associate Level Amazon Web Services License: AWS-ASA / 2014 breaking-the-ice-with-

5 breaking-the-ice-withregular-expressions git-real git-real-2 mastering-github try-sql the-sequel-to-sql

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