ASQ Toronto Spring Seminar What Gets Measured Gets Done

Transcription

1 ASQ Toronto Spring Seminar Thursday, Edward Village Markham 50 East Valhalla Drive Markham ON L3R 0A3 Tel: Program Details: REGISTRATION ONLINE or Conference Fee ASQ Early Bird Before Mar 31st, 2016 After Mar 31st, 2016 Members: $99 + Tax $120 + Tax Non-Members: $120 + Tax : $135 + Tax Parking is Free Earn 1 RU credit

2 Keynote Speaker: Andrew Milivojevich, President - The Knowledge Management Group and Author of Quality by Experimental Design Keynote Topic: Quality by Experimental Design Today companies face stiff competition. If companies can t be productive they won't survive. To survive, companies need to conduct R&D and develop new products. They also need to reduce their consumption costs in raw material, labor and energy. They also need to reduce production interruptions, increase production output and improve product quality. This is not an easy task. Imagine all the technical problems! Many times, we encounter problems beyond our current know-how. In the search for new knowledge we must pursue a course of experimental development. Knowing how to conduct experimental development is a critical skill in today's market. In this lecture, I'll share a simple experimental development road-map practitioners can use to improve a host of problems. It provides a foundation for learning new knowledge. It has served me well. Using it I've improved productivity and achieved technological advances for the companies I served. Using this approach, companies qualified for and received large federal tax refunds. Using this approach your company can also realize the same benefits. Bio: Andrew Milivojevich, P.Eng., M.Sc., is the president of The Knowledge Management Group, where he manages R&D, Six Sigma, Lean-Workflow Simplification, and other business process improvement initiatives for client organizations. Page 2 of 5

3 10:30AM - Noon Speaker: Gary Robinson, Commercial Director, BSI Group Canada Inc Topic: ISO 9001:2015 and Your Transition Journey Understanding the new ISO 9001:2015 standard and how to use this knowledge to transition your QMS. Bio: Gary is a founder of Entropy International (now part of BSI) and a co-author of the Butterworth and Heinemann publication The ISO EMS Implementation Handbook. Over the past 15 years Gary has been involved with integrated management system, ebusiness and business improvement projects around the world. At BSI, Gary helps drive business value from adopting information technology to improve business performance and customer engagement. 10:30AM - Noon Speaker: Viraj Desai Topic: Using Metrics to drive Performance Effective performance management links strategy to action and drives organizational excellence. Creation of a tailored scorecard that provides a line of sight between organizational strategy and operational processes is key for achieving goals and efficiencies. This session will explore: The link between strategy, process and performance measurement; Selecting the right framework and metrics to drive efficiencies; Methodology for creating an effective scorecard; and Creating a culture of continuous improvement and quality. Bio: Viraj is a senior consulting practitioner with expertise in strategic planning, corporate performance measurement and process improvement. She has consulted to a large number of prominent private and public organizations where she has assisted with the development and implementation of strategic plans, measurement scorecards and process improvement driving efficiency gains and continuous improvement. Viraj runs her own consulting practice CIM Professional Services and was previously with Deloitte s strategy and operations consulting practice. Page 3 of 5

4 1PM - 4 PM Two panel discussion session with industry experts during the afternoon to discuss best practices: Session1- Performance Metrics Speaker/ Panelist: Michael Stanleigh Topic: Measuring innovation, project management, leadership Quality metrics are commonly established to drive waste and variation out of our processes. It is important for organizations to have an understanding of the value that will be derived from improvement through quality. However, organizations often overlook the value that will be derived from breakthrough improvement. These are the metrics we need to understand for innovation, project management and leadership. Let me share with you the what, why and how to measure innovation, project management and leadership. Bio: Michael has been fortunate to consult and advise some of the most admired organizations in the world to define their strategic direction, manage change, become more innovative, improve the performance of their leadership and manage their projects. As a Certified Management Consultant (CMC), Certified Speaking Professional (CSP) and CEO of Business Improvement Architects, Michael shares his consulting wisdom and secrets for operational success to help organizations to succeed. Speaker/Panelist: John Nasar Topic: Performance Metrics in Automotive Industry Performance metrics is a key to continuous improvement. We don t know what we don t know, We can t do what we don t know, We won t know until we measure, We don t measure what we don t value and We don t value what we don t measure. Metrics are defined to achieve customer satisfaction. Metrics should deliver quality to customer expectation. Metrics are key to maintain capability and process control. Metrics are required to monitor growth and progress. Automotive industry is highly complex industry and performance metrics play a critical role to make sure product meets its design intent on the next build. Bio: 20+ years in Automotive Engineering Design, quality, Manufacturing, Service, marketing and Sales since Implemented, managed and improved vehicle systems in Interior Trim, Seats, Restraints, Electrical, Chassis, Service, Power train, and Body exterior. Diverse knowledge of automotive, managed vehicle systems for General Motors, Mercedes Benz, Lancia, Fiat, Chrysler, and Ford Motor Company. Utilized DMAIC and DFSS for creating robust designs and improving current systems. Product development, Engineering change management, Continuous improvement, 25% year to year improvements meeting quality targets and metrics leveraging OEM and supplier base team technical resources. A professional engineer of Ontario, certified black belt and ASQ certified quality engineer with strong technical and leadership skills. I am currently hold the position of the Lincoln Product development Supervisor. Speaker/Panelist: Ben Tomic Topic: Performance Metrics in Aerospace Industry A performance metric is what determines an organization's performance. Data-driven organizations are those which constantly adjusting their strategies to achieve business goals and objectives. What we measure to evaluate organizational performance is essential but what we do to correct problems and stay in control is equally important. Aerospace as a high-technology industry has its own unique characteristics which also reflect on performance metric. You can't manage what you can't measure. Bio: Ben Tomic is a Senior Member of ASQ with over 20 years of experience in quality and aerospace industry. He is passionate about quality improvements and leadership. He has published 25 scientific articles and currently pursuing PhD from this field. He is licensed Professional Engineer and holds Master of Science in Industrial Engineering. He is also an active member of ASQ and holds ten ASQ certifications. Page 4 of 5

5 Session2 Managing Continual Improvement Programs. Speaker/ Panelist: Sahadeo Lallbachan Topic: Continuous Improvement with Human Touch The drastic change in our business climate is forcing us to become more responsive to the needs in an accelerated mode. Frequently, this mandate calls for creativity over capital. This means our approach to continuous improvement may also need to change so as to deliver results in the most cost effective manner. We will discuss some methods that will allow us to incorporate more of human touch and people engagement to see waste, variation and make incremental changes. Bio: Director of Corporate Quality and Continuous Improvement at Inscape Solutions. Mechanical Engineering background with Certified Six Sigma Black Belt, Quality Engineer and Quality Auditor. Sahadeo started his career as a Quality Engineer in electronics manufacturing services, and is currently in the furniture manufacturing industry. His extensive travel across continents, along with his experience working with various cultures, help strengthen his passion as a young quality professional.. Speaker/ Panelist: Bud Brown Topic: The Critical Chain: How to make project management effective Anyone who tells you that they don t build safety time buffers into their estimates of how much time it will take them to complete their work in a project is lying (possibly they are lying to themselves). The way to reassure yourself of this fact is to ask is there even a 50% chance that the work will not be completed on time? If the answer is no then there is safety built in because everyone knows that Murphy s Law is real and will always strike at the worst possible time. But if there is safety built in to the time estimates at every stage, why is it that most projects struggle to finish on time? The answer is that most of that safety is wasted. In this presentation, we will explore how it is wasted and what can be done about that fact to enable work to be finished on-time, within budget and without sacrificing specifications. Bio: Bud Brown has been trained in the Thinking Processes of the Theory of Constraints approach to business flow management. Bud was trained by Eli Goldratt himself to be a facilitator of the 8-session satellite series of lectures which Dr. Goldratt broadcast around the world and which is the source of videos on the various TOC Disciplines available from Goldratt Marketing. For the past 20 years, Bud has been a Keynote speaker and workshop leader in the areas of TOC, Leadership, Team Building and Sales. Page 5 of 5