Reporting Manual. Version: Contact details. Simon Carmiggeltstraat DJ Amsterdam. P.O. Box EB Amsterdam The Netherlands

Transcription

1 Reporting Manual Version: 2.24 Contact details Simon Carmiggeltstraat DJ Amsterdam P.O. Box EB Amsterdam The Netherlands T E support@adyen.com

2 Table of Contents 1. Introduction Logging in to the Customer Area Interactive Searching And Filtering Reports Instant Reports Conversion Reports Risk Reports Subscription Reports Daily/Monthly Finance Report (External) Settlement Detail Report Dispute Report Payment Accounting Report Received Payment Detail Report Download Reports Accessing subscription reports via a URL Accessing subscription reports via CA Automating Report Retrieval RSS Reports (Feeds) Finance Report File Definition Overview Tab Payment Balance Tab Other Tabs Matching Settlements using the Settlement Detail Report Settlement Detail Report Line Items (Transaction Lines) Settlement Detail Report Transaction Fees Deposit Correction Line Invoice Correction Line Settlement Detail Report Transfer Line Multi-currency Transactions How to Match Reading Your Invoice How to Read Your Invoice Invoice Layout Invoice Summary Page Invoice Detail Page Report Timing Frequently Asked Questions...27 Appendix A: Settlement Detail Report File Format...28 Appendix B: External Settlement Detail Report File Format...31 Appendix C: Dispute Report File Format...34 Appendix D: Payment Accounting Report File Format...38 Appendix E: Received Payment Detail Report File Format / 43

3 Changelog Version Date Changes Added Notification of Fraud columns in the Daily Dispute Report Added new Types to Appendix A and Appendix B Added new Type AuthorisationSchemeFee to Appendix A Corrected file naming convention for the External Settlement Detail Report Updated type field definition in Appendix B Updated file format for Appendix B Updated file format for Appendix C Updated shopper PAN description in Appendix E Corrected typo in Type field for Appendix A Added note to Appendix A for changing data types per Type Added Modification Merchant Reference to Appendix A Manual updated to conform to Adyen brand guidelines Added Payment Accounting Report / Dispute Report / Received Payment Detail Report to Appendix Reworked field specifications in Appendices A-D Updated example line items to reflect latest file format Added Settlement Report and External Settlement Report to Appendix Added Dispute Report Added Deposit and Invoice correction lines to the Settlement Report explanation Added information on multicurrency transactions in settlement report Changed screenshots to reflect current default skin look & feel Added changelog and audience sections Manual reviewed for English and layout consistency 3 / 43 ADYEN CONFIDENTIAL INFORMATION Copyright (c) Adyen B.V. 2013

4 Audience This is a technical manual aimed at IT personnel involved in integrating merchants' systems with those at Adyen. General Tips/Warnings Defensive Programming Adyen strongly recommends the use of defensive programming when integrating with the Adyen Services. This implies that automated decisions programmed into your systems should be defaulted to non-delivery of products and services. In other words, program your systems to only deliver products and/or services after receiving an explicit authorisation of the requested payment and NOT to deliver in situations where an explicit rejection is not received. Feedback The latest version of this document is available here: You can provide feedback about this document by sending an to the following address: support@adyen.com We appreciate your comments. 4 / 43

5 1. Introduction Integrating Adyen's reporting is an easy process and provides a wealth of information for producing Business Intelligence. It is recommended that merchants, at a minimum, automate the retrieval and processing of the transaction-level subscription reports listed in section 6 Subscription Reports into their own database as part of their initial integration. The most important types of reports that Adyen offers are: Interactive searching and filtering in the customer area Instant reports and graphs in the customer area for viewing or downloading Subscription reports which are generated periodically RSS Reports 5 / 43

6 2. Logging in to the Customer Area To login to the Customer Area (CA) use for the LIVE environment and for the TEST environment. Please contact Adyen Support or your Account Manager if you have problems logging in. Upon logging into the CA, you will see a screen similar to the following: Reports can be accessed through the Reports menu option to the left of the screen. Interactive searching and filtering can be done via the Payment Search input box at the top right of the screen. See chapter 3 for more information on this topic Interactive Searching And Filtering In addition to initiating the interactive payment search from the home page, you may also search from the Payments screen: When to use: finding single transactions locating customer history finding patterns visually The easiest way to find detailed information regarding transactions is to search in the CA. From the Payments screen you may filter the displayed results by clicking on the funnel next to the column headers. There are a number of filtering options available including the ability to search for all payments submitted during a specific time frame, a specific transaction status or a specific payment method, to name a few. 6 / 43

7 A very powerful search function can be found under <search for payments> in the top-right corner. Here you can search for fraud scores, addresses, order amounts, the last four digits of a card number, and many other data elements that you provided in the payment session, for example: your Merchant Reference the Adyen PSP number shoppercountry:fr Click on the binoculars and then [help] to review more information regarding search criteria and tips. 7 / 43

8 3. Reports Adyen provides a number of reports at both the Company and Merchant Account levels. This section can be reached by clicking on the Reports menu on the left side in the customer area. Please note, the order of the individual report line items is not guaranteed and is subject to change Instant Reports When to use: to get a graphical transaction history overview to get a quick downloadable report All of the reports and graphs in this section are generated in real-time using your transaction history. 1 1 Please note, the real-time reporting is run on a copy of the live database to ensure optimum performance of transaction processing. There may be a slight delay in data being made available to the reporting database but it is typically no more than a few seconds behind the LIVE database. You can check this on the home page under 'Backoffice up-to-date till'. 8 / 43

9 3.2. Conversion Reports When to use: to get conversion data as it relates to country, platform, payment method and skins 3.3. Risk Reports When to use: to get an understanding of your risk profile as it pertains to chargebacks 9 / 43

10 3.4. Subscription Reports When to use: to activate your subscription to daily and/or monthly reports to activate your subscription to settlement reports These reports are called subscription reports because you can subscribe to them, after which they will be generated periodically for separate retrieval. To activate subscriptions on reports please select the desired format and set the Status to active. Click on the Save button to keep your settings. This process must be repeated for each report subscription. Reports cannot be downloaded from this page directly; once subscribed they will typically be generated overnight, CET, and will be available the day of its scheduled availability. There are a number of key reports that you may consider subscribing to. They are highly detailed and offer different views into your payment data as stored in the Adyen system. 10 / 43

11 Daily/Monthly Finance Report This report is often referred to as the CFO-to-go report as it provides an overview of payment activity for the reporting period. The PDF version of the report includes: a summary of the most relevant positions, such as payments received, sentforsettled and settled, as well as merchant payout and receivables from Adyen, including their composition the payment method breakdown, merchant payouts, open balances (at the end of the reporting period), etc. The spreadsheet version of the report includes: the data that is in the PDF version of the report the open balances, at the time that the report was generated, broken down by payment methods and currency Reporting level Company and/or Merchant Account Level File naming convention Monthly: monthly_finance_report_yyyy_mm.[xls/ods/pdf] Daily: daily_finance_report_yyyy_mm_dd.[xls/ods/pdf] Document Format PDF and/or spreadsheet (ODS or XLS) File Format Please refer to Appendix A (External) Settlement Detail Report This report is generated upon settlement of funds to your bank account, typically twice a week. This is a transaction level report that specifies the gross/net settlement amounts for captures, refunds and, where present, chargebacks. Fee totals and deposit corrections are also specified as well as the total amount settled. It is generally used for reconciliation purposes. Depending upon the service that you have enabled on your account, you may see either the Settlement Detail Report, External Settlement Detail Report or a combination of both. In the case of the External Settlement Detail Report, you will see a separate file per Acquirer. Reporting level Settlement Detail Report level: Merchant Account Level External Settlement Detail Report: Company Level File naming convention Settlement Detail Report: settlement_detail_report_batch_[batch#].[csv/tsv/xml] External Settlement Detail Report: external_settlement_detail_report_with_info_batch_[batch#]_[acquirer]_yyyymmdd. [csv/tsv/xml] Document Format Comma-Separated Values (CSV) Tab-Separated Values (TSV) XML & XML altermative (XML) File Format Settlement Detail Report: Please refer to Appendix A External Settlement Detail Report: Please refer to Appendix B 11 / 43

12 Dispute Report This report provides a list of all the payment dispute events that have occurred in the previous 24 hours. This includes events such as: Request For Information, Notifications of Fraud, Notification of Chargeback, Information Supplied and Chargebacks. Reporting level Merchant Account Level File naming convention dispute_report_yyyy_mm_dd.[csv/tsv] Document Format Comma-Separated Values (CSV) Tab-Separated Values (TSV) File Format Please refer to Appendix C Payment Accounting Report A report of all the financial status changes, events and modifications on a given day for all payments including full bookkeeping and user auditing (audit for manual capture/cancel/refund and callcenter use or when using multiple web service users). This report is ideal if you want to maintain a copy of all available status changes in your own database to replicate Adyen's accounting data for financial reporting. Reporting level Company and/or Merchant Account Level File naming convention payments_accounting_report_yyyy_mm_dd.[csv/tsv] Document Format Comma-Separated Values (CSV) Tab-Separated Values (TSV) File Format Please refer to Appendix D Received Payment Detail Report This report provides the details of all payments processed on a given day and includes all payments which were authorised, refused or ended in error. The report contains a high level of detail, including information not communicated via the notification system, such as fraud scoring, (bank) account information, etc. This report is ideal if you want to maintain a copy of all available data in your own database. Reporting level Merchant Account Levels File naming convention received_payments_report_yyyy_mm_dd.[csv/tsv] Document Format Comma-Separated Values (CSV) Tab-Separated Values (TSV) File Format Please refer to Appendix E 12 / 43

13 3.5. Download Reports Once you have subscribed to the reports, they can be accessed in two ways Accessing subscription reports via a URL The generated reports can be downloaded from the following URL - substituting your merchant or company account names where indicated by [brackets]: To identify the values for your Company and Merchant Account names, look at the left corner of the CA. The top-level name is your Company Account name, and under that name are your Merchant Account Names. The Adyen notification system will also send you a notification with the exact location of the report generated on a specific day. For example: Accessing subscription reports via CA You may also access the reports from the Reports Download tab in the CA Automating Report Retrieval The URLs above use HTTP authentication and can be used for automated retrieval. The username is always report@company.[yourcompanyaccountname] and the password can be set under Settings -> Users. If you cannot use in the user name you can use the % character instead. An easy way to accomplish this from the command-line is to use wget: $ wget --http-user=report%company.yca --http-password=pwd --quiet --no-check-certificate Where: YCA = your company account 13 / 43

14 YMA = your merchant account PWD = the password REP = the report name e.g. payment_report_batch_18.csv Please note, when new reports are published,you will receive a notification to your Notification server by a HTTPS post or SOAP message, just as you receive payment notifications. The status code is REPORT_AVAILABLE and the full download URL, defined above, is included in the notification. 14 / 43

15 4. RSS Reports (Feeds) A special type of report is available if you need up-to-the-minute information on your payment traffic, refusal rate and fraud scores. This report can be inserted in software that is RSS-enabled such as mail clients, web browsers or dedicated RSS readers. When to use: get real-time transaction updates on your desktop follow fraud scores There is a separate user for the RSS Report: rss@company.[yourcompanyaccountname] You may fetch the RSS Feed from the following URL - substituting your merchant or company account names where indicated by [brackets]: If you use the Company account the RSS Feed contains all transactions aggregated for the Company. Feeds are also present in the customer area. When you see the familiar orange RSS icon, you can use that to import the RSS feed directly into your browser. At present Adyen offers two RSS feeds: lasttxrss authorisedtxrss Number of payments (authorised, refused and total) per hour for the past 24 hours Yesterday's (and the day before yesterday's) total amount authorised per currency, number of transactions and average transaction value. 15 / 43

16 5. Finance Report File Definition The Daily and Monthly Finance reports provide an overview of payment activity for the reporting period and is generated in your Primary Settlement Currency Overview Tab Account Type Account Code Adyen Settlement Field Name External Settlement Total in [Primary Settlement Currency] Description The value will be either MerchantAccount or CompanyAccount indicating the reporting level This will be either the your Company Account name or your Merchant Account name depending upon the reporting level Indicates the settled amount, in the primary settlement currency, for transactions where Adyen is in the money flow Indicates the settled amount, in the primary settlement currency, for transactions where Adyen is not in the money flow Indicates the total amount for the line item, in the primary settlement currency Row Definition Payments received on/in [Period] Payments authorised on/in [Period] The total value of the payment requests received by the Adyen platform The total value of the authorised payments for the reporting period Amount sent for settle on/in [Period] The value of the transactions that had the status SentForSettle during the course of the reporting period. By the end of the period some of these transactions may have a status Settled, SentForSettle or CaptureFailed. Amount sent for refund on/in [Period] Total amount paid out on/in [Period] Total receivables from Adyen at end of [Period] Open captured balance (gross) Open payable balance Deposit The value of the transactions that had the status SentForRefund during the course of the reporting period. By the end of the period some of these transactions may have a status of Refunded, SentForSettle or RefundFailed. The total amount of the transactions that were settled to your bank account during the period. Total of the Open captured balance, Open payable balance, and Deposit. The total value of the transactions that are in SentForSettle status at the end of the period. This is the gross amount. The total value of the transactions where Adyen has received the funds from the bank and is holding the funds until the next settlement batch. This is the net amount, minus the commission fees. The amount withheld by Adyen 16 / 43

17 5.2. Payment Balance Tab This tab provides you with a snapshot at the end of the reporting period so you know the exact value of the transactions at each status. The table groups together the line items for both the reporting period and the Year To Date (YTD)/Month To Date (MTD), up to and including the reporting period. All amounts are converted to the Primary Settlement Currency. Please note, due to variances in the exchange rate, the Opening Balance may not match the Closing Balance from the previous period. Field Name Description Count [Primary Settlement Currency] Check The number of transactions that make up the line item The three character ISO code for the Primary Settlement Currency. All amounts in this column are converted to this currency Exchange rates in this report are end of month, mid rates, these are shown on the ExchangeRates tab of the spreadsheet. For your convenience, multi-currency transactions are converted to the primary settlement currency using the end of month rates. Due to fluctuations in exchange rates during the month, there may be some valuation differences, these will be shown in this field. This is due to fluctuations in the exchange rates during the month. For the avoidance of doubt, this amount does not represent gains or losses due to currency conversion. Row Definition Received Open Balance Received Received Received Refused Received Error Received Authorised Received End Balance Authorised Opening Balance Authorised Authorised Authorised Cancelled Authorised Expired Authorised SentForSettle Authorised SentForSettleExternally Authorised End Balance Captured Opening Balance Shows the End Balance carried forward from the previous period Payments received by the Adyen platform Payments that resulted in a refusal, either from the Adyen fraud tool or from the Acquirer Payments that resulted in an error Payments that resulted a successful authorisation Payments where the last status for the reporting period is Received Shows the End Balance carried forward from the previous period Payments that resulted a successful authorisation Payments that were cancelled at the request of the merchant Payments for which a Capture request was not received and the system marks the transaction as Expired Payments for which the Capture request was received. Transactions where Adyen is in the money flow are included here Payments for which the Capture request was received. Transactions where Adyen is not in the money flow are included here Payments where the last status for the reporting period is Authorised Shows the End Balance carried forward from the previous period 17 / 43

18 Field Name Description Captured SentForSettle Captured Settled Captured CaptureFailed Captured SentForRefund Captured Refunded Captured RefundFailed Captured End Balance Captured Externally Opening Balance Captured Externally SentForSettle Captured Externally SettledExternally Captured Externally CaptureFailed Captured Externally SentForRefund Captured Externally RefundedExternally Captured Externally RefundFailed Captured Externally End Balance Payable Opening Balance Payable Settled Payable Refunded Payable Fee already charged Payable Chargeback Payable ChargebackReversed Payable RefundedReversed Payable DepositCorrection Payable InvoiceDeduction Payments for which the Capture request was sent to the Acquirer Payments for which the Capture request was sent to the Acquirer and Adyen has received the funds Payments for which the Acquirer declined the Capture request Payments for which the Refund request was sent to the Acquirer Payments for which the Acquirer has confirmed that the Refund request has been successfully executed Payments for which the Acquirer declined the Refund request Payments where the last status for the reporting period is SentForSettle Shows the End Balance carried forward from the previous period Payments for which the Capture request was sent to the Acquirer Payments for which the Capture request was sent to the Acquirer and Adyen is not in the money flow. Payments for which the Acquirer declined the Capture request Payments for which the Refund request was sent to the Acquirer Payments for which the Acquirer has confirmed that the Refund request has been successfully executed Payments for which the Acquirer declined the Refund request Payments where the last status for the reporting period is SentForSettle Shows the End Balance carried forward from the previous period Payments for which the Capture request was sent to the Acquirer and Adyen has received the funds Payments for which the Acquirer has confirmed that the Refund request has been successfully executed This is the transaction fee that Adyen has already deducted from the settlements during the month Payments that have a final transaction status of Chargeback Payments that have a final transaction status of ChargebackReversed Payments where the Issuer was unable to provide the refunded funds to their account holder and the funds have been returned to Adyen Amount needed to adjust the deposit The total amount of invoiced fees deducted from your settlement during the reporting period 18 / 43

19 Field Name Description Payable MerchantPayout Payable MerchantPayoutFailed Payable ManualCorrected Payable Other Payable End Balance Deposit Opening Balance Deposit End Balance Commission Settled Commission Refunded Commission Chargeback Commission ChargebackReversed Commission ManualCorrected Commission Total commission Fee Total Calculated Check sum/multicurrency difference Total amount of funds settled to your bank account The total amount of settlements to your bank that have failed during the reporting period The total amount of any manually corrected funds, such as discounts Any miscellaneous bookings which have been placed in your Payable batch Payments where the last status for the reporting period is Settled and funds are being held until the next settlement batch Shows the End Balance carried forward from the previous period Shows the updated deposit amount The total payment method commission which is charged during the month on Settled. The total payment method commission which is charged during the month on Refunded. The total payment method commission which is charged during the month on Chargebacked. The total payment method commission which is charged during the month on ChargebackReversed. The total payment method commission which is charged during the month on ManualCorrecteds. The total amount of all commissions. This is the total Adyen transaction fee which is calculated during this month. You can calculate this yourself (Received + SentForRefund )* Your Adyen Transaction fee Exchange rates in this report are end of month, mid rates, these are shown on the ExchangeRates tab of the spreadsheet. For your convenience, multi-currency transactions are converted to the primary settlement currency using the end of month rates. Due to fluctuations in exchange rates during the month, there may be some valuation differences, these will be shown in this field. This is due to fluctuations in the exchange rates during the month. For the avoidance of doubt, this amount does not represent gains or losses due to currency conversion Other Tabs The other tabs in the spreadsheet contain the raw data used to calculate the summary data shown in sections 5.1 and / 43

20 6. Matching Settlements using the Settlement Detail Report Payments are settled periodically to your bank account, where you will see a statement line like the following: By ADYEN Add EUR TX XT batch 4, [yourmerchantaccountname] The fields have the following meaning: is Adyen's Dutch settlement bank account. Depending on the country and currency of settlement this number may be different. The payment originates from ADYEN which is the Adyen Client Management Foundation that receives and settles your payments. TX XT is the internal Adyen reference and has no direct meaning to the merchant. The batch number, batch 4 in this case, is the sequence number of the settlement, which started at 1 for the first settlement and increments with every settlement is the total amount of the settlement this amount matches the payout amount in the Settlement Detail Report. The batch number in the settlement to your bank corresponds with the batch number in the Settlement Detail Report. For example: [yourmerchantaccountname]/settlement_report_batch_4.csv The Settlement Detail Report itself consists of five sections: 1 Column descriptions (one line) 2 Transaction details (multiple lines) 3 Transaction fees (one or multiple lines) 4 Corrections (one or multiple lines) Company Account, Merchant Account, Psp Reference, Merchant Reference, Payment Method, Creation Date, TimeZone, Type, Modification Reference, Gross Currency, Gross Debit (GC), Gross Credit (GC), Exchange Rate, Net Currency, Net Debit (NC), Net Credit (NC), Commission (NC), Markup (NC), Scheme Fees (NC), Interchange (NC), Payment Method Variant, Reserved2, Reserved3, Reserved4, Reserved5, Reserved6, Reserved7, Reserved8, Reserved9, Reserved10 SupportAdyen,SupportAdyenDemo, ,3vpzf7,visa, :26:49,BST,Settled, ,GBP,,5.00,1,GBP,,4.88,,0.04,0.01,0.07,visacl assic,,,,,,,,, [...] SupportAdyen,SupportAdyenDemo,,,, :55:40,BST,Fee,Transaction Fees May 2013,EUR,,,,GBP,1.46,,,,,,,,,,,,,,, SupportAdyen,SupportAdyenDemo,,,, :37:03,CEST,DepositCorrection,Deposit Correction,EUR,,,,EUR,78.93,,,,,,,,,,,,,,, 20 / 43

21 5 Merchant Payout (one or multiple lines) SupportAdyen,SupportAdyenDemo,,,, :55:40,BST,MerchantPayout,"TX XT batch 7, SupportAdyenDemo batch 7, SupportAdyenDemo",EUR,,,,GBP,22.50,,,,,,,,,,,,,,, 6.1. Settlement Detail Report Line Items (Transaction Lines) For every transaction there is a line item that describes the status of the transaction and why it was included in the settlement batch. For example, Settled or Refunded. SupportAdyen,SupportAdyenDemo, ,3vpzf7,visa, :26:49,CET,Settled, ,GBP,,5.00,1,GBP,,4.88,,0.04,0.01,0.07,visaclassic,,,,,,,,, Here is an example of a chargeback line item: SupportAdyen,SupportAdyenDemo, , ,visa, :37:26,CET,Chargeback, ,EUR,349.99,,1,EUR,357.49,,7.5,,,,visaclassic,,,,,,,,, 6.2. Settlement Detail Report Transaction Fees A transaction fee line item is included for each month where there are transactions present in the settlement batch. Here is an example of the transaction fee line item: SupportAdyen,SupportAdyenDemo,,,, :55:40,CET,Fee,Transaction Fees May 2013,EUR,,,,GBP,1.46,,,,,,,,,,,,,,, 6.3. Deposit Correction Line Adyen may require a deposit, this is filled by withholding settlements until the deposit amount is met. The deposit is a variable amount which may increase or decrease periodically due to changing risk figures. In this situation a DepositCorrection line item is included in the settlement report which can have a credit or debit amount to reflect the change in deposit amount: SupportAdyen,SupportAdyenDemo,,,, :37:03,CET,DepositCorrection,Deposit Correction,EUR,,,,EUR,78.93,,,,,,,,,,,,,,, 6.4. Invoice Correction Line At month end Adyen calculates the final invoice amount and the situation may arise where we have either charged you too much or too little, this can happen where you have tiered pricing. To correct this we book an InvoiceDeduction line item in the settlement report: SupportAdyen,SupportAdyenDemo,,,, :59:53,CET,InvoiceDeduction,Invoice ,EUR,,,,EUR,,250.22,,,,,,,,,,,,,, The 'Invoice ' refers to the Invoice number that is present in the Invoice of that month. The amount may appear in with the debit or credit columns Settlement Detail Report Transfer Line This is the line item that indicates the transfer of funds to your bank account. The Net Debit field is the total amount paid out to your account, followed by the currency. 21 / 43

22 SupportAdyen,SupportAdyenDemo,,,, :55:40,CET,MerchantPayout,"TX XT batch 7, SupportAdyenDemo batch 7, SupportAdyenDemo",EUR,,,,GBP,22.50,,,,,,,,,,,,,,, In this example Adyen has paid out EUR to the SupportAdyenDemo merchant account and the value TX XT batch 4, SupportAdyenDemo will be displayed on the bank statement Multi-currency Transactions If you have multiple settlement currencies, the Settlement Detail Report w ill contain a Merchant Payout line for each applicable settlement currency. If a settlement batch contains transactions with processing currencies other than the settlement currency, then these gross amounts are converted to the net amount in the settlement currency. For example, if your settlement currency is EUR but you also process payments in SEK, you will see both currencies and amounts in the reports, including the exchange rate used to convert the processing amount to the settlement amount. To find out which exchange rate has been used, please consult Adyen's daily Exchange Rate Report How to Match Depending on your implementation you may store one or more keys per transaction. This could be a merchant transaction identifier as generated by your system and passed to Adyen via the MerchantReference field, or it could be the Adyen generated PSP Reference. Adyen's reports contain both references so you can easily tie the report line items back to the individual transactions in your systems. We recommend automating the matching process; here are some steps you can take: Checking your bank statements against the settlement records: Identify the line item in your bank statement that contains the TX...XT description and batch number Identify the corresponding Settlement Detail Report Verify the amount of the deposit matches the amount indicated in the Settlement Detail Report Using the Settlement Detail Report line items, update each transaction in your system with the status as indicated in the Report; for example, settled, refunded or chargeback Optional: You can choose to add a batch number field to your transaction table so that you can also reverse-lookup a transaction You may also choose to store the settled amount so you know the costs per transaction A fully automated system will leave no room for errors or 'lost transactions' and will make your bookkeeping system 100% correct as far as Adyen's transactions are concerned. 22 / 43

23 7. Reading Your Invoice Invoicing is typically run at the Company Account level but if you needs require it, it can also be run at the Merchant Account level. Your monthly invoice contains a full specification of the costs of payment processing for that month How to Read Your Invoice Every regular transaction can include two cost types: Adyen's transaction fees per transaction, typically starting at EUR 0.10 per transaction and then decreasing as volume increases The bank or card commissions which is a percentage and/or a fixed fee. In some cases these fees also decrease as volume increases Adyen typically settles funds to your bank account twice a week, this is the transaction amounts minus any refunds and/or chargebacks. Adyen uses net settlement meaning that all fees, as mentioned above, are already deducted from your settlement batch. The accompanying settlement reports contain a detailed calculation and justification. Because the actual fees per transaction depend on the total volume processed during a given month the 'intermediary' amounts deducted from the settlements can vary slightly from the actual amounts due. Only at the end of the month are we able to calculate the final amounts. Therefore an invoice always contains two 'totals': the amount already deducted and the final calculated amounts. The resulting difference is settled with your next batch using the Invoice Correction Line defined in section Invoice Layout Your invoice typically consists of at least two pages: A header page which summarises last month's transaction fees and commissions A detail page with tables for calculated and already deducted amounts, as explained above Optionally, you may choose to have your invoice broken out by Merchant Account, in which case you will have an additional page per Merchant Account Invoice Summary Page The screenshot below shows that there is difference between the amount deducted during the course of the month and the final calculated amount. The Still Due amount may be either positive or negative, 23 / 43

24 the Payment instructions section will advise you of the next steps to correct any differences. In either case the difference will be rectified in the next settlement batch. Here are some of the causes of differences in calculated and collected fees: Tiered pricing during the month you will be charged at the lowest tier For transactions that occur during the last few days of the month the transaction fee will be charged in the current month and the commission fees may be charged in the following month Any changes to pricing during the month Invoice Detail Page The second page contains a table that shows how the totals on the Summary page were calculated. The resulting amount in the bottom-right cell equals the Invoice Total excluding VAT. This is the result of the final calculation of transaction fees based upon tier and volume discounts If this column contains a '*' and not a fixed amount, the calculation is done on a pertransaction interchange-plus basis instead of using a fixed blend rate In this context Blend indicates that there is a fixed commission (either % or a fixed amount) for all transactions of this kind, as opposed to interchange-plus based pricing = Transaction Fees + Bank/Card Commission 24 / 43

25 The 'already deducted' table on page 2 of your invoice contains the total charges already deducted from earlier settlements. These amounts are also present in the settlement reports so you can verify the charges. As they are only estimates of the final charges and don't use a volume tier discount this table is simpler than the 'calculated' table above. 25 / 43