Using the AccidentMeds Pharmacy Card Program for Personal Injury Clients

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1 Using the AccidentMeds Pharmacy Card Program for Personal Injury Clients

2 This presentation will cover: Overview of AccidentMeds Pharmacy Program How personal injury clients can receive AccidentMeds cards Instructions on how to use the website to assign or print paper cards Features of program Billing and settlements Manage Cards Questions

3 Personal Injury Clients may receive an AccidentMeds Pharmacy Card from: A Medical Provider/clinic Personal Injury Attorney Medical Provider / clinic Many clinics have pre-printed AccidentMeds cards that they distribute to personal injury patients. These cards are not activated and cannot be useduntil the personal injury attorney authorizes by submitting a Lien or Letter of Protection.

4 When a clinic gives a card to your client, they send AccidentMeds a REQUEST FOR ACTIVATION. This form has the information we need to contact your office and request the Lien / LOP in order to activate the card. A fax is immediately sent to the attorney office requesting the Lien / LOP be returned. FAX to (855) Card is activated and ready to be used If the Lien / LOP is not received within 24 hours, we will follow up by phone and fax to confirm if you would like to activate the card.

5 Attorney Card Requests You have two methods to provide AccidentMeds cards to your clients. 1. We can mail you hard-copy cards (see example) that you can keep on hand and provide to clients when needed 2. You can use the website to print out a paper card for the client As long as you use the website to Assign Card to a client, both methods offer you the same ongoing card management features.

6 EASY enrollment for new users

7 EASY enrollment for new users

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9 Once you click : System will prompt you to select User Name and Password Important Note: The default user name will be the input first and last name with a period and no spaces between names. Example: John.Lawyer If you wish, you may change your user name at this time. Create and enter a password System will prompt you to re-enter password Confirm by selecting Create Account Click on upper left corner of screen to return to the Home Page

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11 Create new paper card for client Assign Pre-printed card to client To print a paper card for a client To assign a pre-printed card to a client

12 If assigning a pre-printed card, enter the information from the card here

13 Once boxes are checked System will automatically present the next screen

14 Complete all fields Click on SUBMIT

15 If client is detected as a possible duplicate, you will see this message: IMPORTANT: If there is an existing (active or expired card) for this client, DO NOT issue another card to client. One card per client per date of injury. This is for your tracking and billing records. If you wish to re-open an expired card (not deactivated) card, you can do this in the Manage Card tab. To request re-open of a deactivated card or to request a card limit increase, contact us by phone.

16 If you are assigning a pre-printed card to a client, you ll land on a page that looks like this Click to print the standard AccidentMeds Lien or you can submit a LOP

17 If you are printing a paper card, you ll land on a page that looks like this Click to print the standard AccidentMeds Lien or you can submit a LOP Click to print the client s paper AccidentMeds card

18 Click Return to print AccidentMeds Pharmacy Card

19 Sample paper card The Card ID is a nine digit number; representing a 5 or 6 digit unique number preceded by zeros

20 Don t forget to: Congratulations! You have now completed the process. Fax Lien/LOP to Give copy of card to client, who can now take the card to any pharmacy to have the prescription filled Client can call the number printed on the card to find out if the card is activated Allow 24 hours for activation If you need activation expedited or have any questions Call

21 Program Features Each card has a maximum balance (normally $1000). When the client is nearing the limit, your office is notified via fax. You can request an increase as needed. For better customer service, this is a soft balance as there are endless combinations of drugs and dosages that your client may present at the pharmacy and we cannot fill partial prescriptions. Cards expire in 90 days unless requested otherwise. When a client is nearing the expiration, your office is notified. Medications covered on the program are generics only and must be related to the accident. Formulary and sample charges of common drugs are available on the website Our Pharmacy Benefit Management company controls and tracks prescriptions for abuse or misuse. Clients can check whether their card has been activated online or with the toll-free number (less calls to your office)

22 Billing and Settlements Soon you ll be able to request and receiving invoices via phone or web, but in the meantime, contact us (888) Invoices are faxed to you as we receive them. There is normally 1-2 week delay before we receive the bills form the pharmacy and are able to immediately provide them to your office. If you have an emergency billing situation, contact us and we ll help as we can. Reduction requests may be faxed to (855) Payment is to Key Health. AccidentMeds is the pharmacy program for Key Health. Remit information will be on each invoice.

23 Manage Cards You can extend a card for another days online at any time If a case has closed, notify us to deactivate the card so that the client cannot continue to use the card. You can do this online. If the card has already expired, it will clearly indicate this. Request a card limit increase by calling our office, but this feature will also be available on the website very soon.

24 AccidentMeds One central phone number for all services and questions. Calls are easily routed to correct department to be promptly handled PHONE FAX

25 QUESTIONS? us

26 THANK YOU Refer a Friend: We know that the best way to grow this program will be with your support. To thank you, we ll send you a Starbucks Gift Card for each referral who attends one of these future webinars or who requests a packet of information and cards. To qualify for the thank you card: us at info@accidentmeds.comand provide the name, and phone number for the person you want us to contact. Be sure to include your name, and phone number as well.