Global Workforce Challenges and Opportunities in International Human Resource Management

Transcription

1 Managing a Global Workforce Challenges and Opportunities in International Human Resource Management Second Edition Charles M. Vance and Yongsun Paik (^M.E.Sharpe Armonk, New York London, England

2 Contents Preface ix 1. Introduction and Overview 3 Attracting Factory Workers in China 3 Introduction 4 Global Market Context 6 Key Perspectives in Global Workforce Management 26 Book Overview 30 Summary 32 Questions for Opening Scenario Analysis 32 Case 1.1. The United Nations of Bananas 33 Case 1.2. MNC Collaboration in Social Responsibility 34 Recommended Web Site Resources 36 Notes Cultural Foundations of International Human Resource Management 41 The Failure of Rover in Bulgaria 41 Introduction 42 Understanding Culture 43 Major Models of National Culture 50 Final Caveats on Culture and Global Workforce Management 64 Summary 66 Questions for Opening Scenario Analysis 66 Case 2.1. Cross-Cultural Assessment over a Cup of Coffee 67 Case 2.2. Culture Conflict South of the Border, Down Mexico Way 68 Recommended Web Site Resources 69 Notes 69

3 vi CONTENTS 3. Changes and Challenges in the Global Labor Market 73 Brazilian Community in China Enjoys the Benefits of Globalization 73 Introduction 74 Globalization 74 Technological Advancements Changes in Labor Force Demographics and Migration Emergence of the Contingent Workforce 87 Offshore Sourcing 91 Global Workforce Management Challenges 94 Summary 95 Questions for Opening Scenario Analysis 95 Case 3.1. India Is Sending Jobs Abroad 95 Case 3.2. Europe: The New Destination for Latino Workers 96 Recommended Web Site Resources 98 Notes The Key Role of International HRM in Successful MNC Strategy 101 How Do MNCs Compete in Emerging Markets? 101 Introduction 102 Knowledge Transfer 102 Global Leadership Training and Development 103 Strategic Control Needs 104 Competitive Strategies of Multinational Corporations 105 Structuring for Optimal Global Performance 107 Linking Human Resource Management Practices to Competitive Strategy and Organizational Structure 110 Paradigm Shift of International Human Resource Management from Contingency Model to Process Development 116 Summary 119 Questions for Opening Scenario Analysis 119 Case 4.1. Is Accenture's Global Face Really a Facade? 120 Case 4.2. Foreign Buyouts Heighten Tensions in Germany 121 Recommended Web Site Resources 122 Notes Global Human Resource Planning 125 "Who Are Our Employees, Anyway?" 125 Introduction 126 From Strategy to Decisions about Work Demand and Labor Supply 127 External Environmental Scanning 128 Job Design for Meeting Global Strategy Work Demand 132 Sources of Global Labor Supply for Meeting Work Demand 142 HR Planning for the Long-Term 155

4 CONTENTS vii Summary 158 Questions for Opening Scenario Analysis 158 Case 5.1. HR Planning for Executive-Level Gender Diversity 158 Case 5.2. A Google Search For Talent 160 Recommended Web Site Resources 161 Notes Global Staffing 169 Global Staffing at the Royal Dutch/Shell Group 169 Introduction 170 General Factors Affecting Global Staffing 171 Global Recruitment of Human Resources 185 Global Selection of Human Resources 192 Summary 199 Questions for Opening Scenario Analysis 199 Case 6.1. MNC Staffing Practices and Local Antidiscrimination Laws 200 Case 6.2. Local Staffing for Global Business Outsourcing Success 201 Recommended Web Site Resources 203 Notes Global Workforce Training and Development 210 Motorola University 210 Introduction 211 Strategic Role of Training and Development in the Global Marketplace 212 Fundamental Concepts and Principles for Guiding Global Training and Development 214 Training Imperatives for the Global Workforce 224 Summary 236 Questions for Opening Scenario Analysis 237 Case 7.1. Leading the Way for a New Culture at Chrysler 237 Case 7.2. HCN Supervisory Training Needs 238 Recommended Web Site Resources 240 Notes Managing International Assignments 248 Expatriate Innocence Abroad 248 Introduction 249 Expatriate Preparation, Foreign Assignment, and Repatriation 250 New and Flexible International Assignments 267 Summary 271 Questions for Opening Scenario Analysis 273 Case 8.1. Working in a Sheltered Enclave in Shanghai, China 273 Case 8.2. Re-Entry Shock: A Family Affair 274

5 viii CONTENTS Recommended Web Site Resources 276 Notes Global Workforce Performance Management 283 Puzzling Performance Appraisal 283 Introduction 284 Performance Management Process 287 Important Considerations for Global Performance Management 292 Planning and Implementing Global Performance Appraisals 303 Summary 311 Questions for Opening Scenario Analysis 311 Case 9.1. Overcoming Gender Stereotyping in Performance Management 312 Case 9.2. Customizing HCN Performance Appraisal Design 313 Recommended Web Site Resources 314 Notes Compensation for a Global Workforce 324 Compensation Convergence 324 Introduction 325 Managing Compensation on a Global Scale: Fundamental Practices 326 Key Compensation Considerations for Expatriates, HCNs, and TCNs 343 Summary 352 Questions for Opening Scenario Analysis 352 Case Europe Straining under a Pension System Burden 352 Case Executive Pay: Increasing the Threat of China's Wealth Gap 354 Recommended Web Site Resources 355 Notes Global Employee Relations 361 Workplace Demoralization and Death 361 Introduction 362 Current ER Issues 362 Influence of MNCs and Unions on Global ER 369 Summary 391 Questions for Opening Scenario Analysis 391 Case At Domino' s, ER B egins with Managers 391 Case Age Discrimination in the Workplace 392 Recommended Web Site Resources 394 Notes 394 Name Index 399 Subject Index 403 About the Authors 419