We also make servicing your new vehicle easier by offering expanded, more convenient service hours: Mon-Fri 7:30am-5:30pm & Sat 8:00am-5:00pm.

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1 123 Lane Whether you noticed or not, when you drove your 9999 MODEL away from, you weren t alone. We came along for the ride and we re still there for you for as long as you own your MODEL. Everyone at is dedicated to SUPERIOR CUSTOMER SERVICE. That means service up to the highest standards, performed by our staff of certified technicians using only factory-authorized parts and techniques for a lifetime of peak performance. As the miles roll by, you ll always know what your vehicle needs. At, we keep detailed records of all services we perform on your vehicle and keep you updated with timely reminders. Should you have a question, a quick answer is just a phone call away at. We also make servicing your new vehicle easier by offering expanded, more convenient service hours: Mon-Fri 7:30am-5:30pm & Sat 8:00am-5:00pm. Together, we ll keep your 9999 MODEL operating safely and running great! We look forward to assisting you with all of your automotive needs. NW001

2 123 Lane TDTTFTAFFFDADDATFAATDDFFADFDAFDAAFTDFFDDTDTDFFAFDAFFTFFAFDFDDFDDD T1 P1*SNGLP * Month,Year The team at would like to thank you for having your 9999 MODEL serviced on 7/23/2008. Customer satisfaction and loyalty is very important to us. Everyone at is dedicated to making sure that each time you visit our store, the experience is everything you expected. Regularly scheduled maintenance services have a positive influence on vehicle performance, safety and dependability. As a dealership dedicated to this concept, we believe adherence to recommended services will ensure that vehicle performance and longevity are maximized. We know you have a choice when it comes to choosing where to have your vehicle serviced. We will keep working hard to earn your business. That means service up to the highest standards, performed by our staff of highly trained certified technicians using only factory authorized parts for a lifetime of peak performance. is proud to be your single source for all your automotive needs. We look forward to seeing you again soon. If, in the meantime, we can be of further assistance please call one of our service representatives at. Our service hours are: Mon-Fri 7:30am-5:30pm & Sat 8:00am-5:00pm. Dealer Anytown FS001

3 123 Lane At, we re dedicated to making sure your 9999 MODEL is well maintained to ensure safe and trouble-free driving. According to our service records, your mileage should be approximately 12,000. The manufacturer recommends the following services may now be due: Oil & Filter Change Please call one of our service representatives at to schedule a service appointment today. If the above maintenance has been performed, or you no longer own this vehicle, please call us at so that we can update your maintenance records. Our service department hours are: Mon-Fri 7:30am-5:30pm & Sat 8:00am-5:00pm. is proud to be your single source for all your automotive needs. We look forward to seeing you and your vehicle in our service department soon. S1001

4 123 Lane SECOND REMINDER We recently sent you a letter recommending preventative maintenance on your 9999 MODEL. According to manufacturer recommendations, the following services may now be due: Oil & Filter Change By following a regular maintenance schedule, you will help ensure your vehicle is safe and trouble-free. Preventative maintenance is also important because it will extend the life of your vehicle as well as retain its value. Please call one of our service representatives at to schedule a service appointment today. If the above maintenance has been performed, or you no longer own this vehicle, please call us at so that we can update your maintenance records. Our service department hours are: Mon-Fri 7:30am-5:30pm & Sat 8:00am-5:00pm. is proud to be your single source for all your automotive needs. We look forward to seeing you and your vehicle in our service department soon. S2001

5 123 Lane FINAL REMINDER At, we are committed to SUPERIOR CUSTOMER SERVICE and your complete satisfaction. This is a commitment to you and your 9999 MODEL. We have recently sent several notices recommending the following maintenance be performed on your vehicle: Scheduled Maintenance Please call one of our service representatives at to schedule a service appointment today. Remember, a well maintained vehicle is a safer and trouble-free vehicle. Our service department hours are: Mon-Fri 7:30am-5:30pm & Sat 8:00am-5:00pm. If the above maintenance has been performed, or you no longer own this vehicle, please call us at so that we can update your maintenance records. is proud to be your single source for all your automotive needs. We look forward to seeing you and your vehicle in our service department soon. S3001

6 123 Lane You recently visited our service department and our factory certified technician recommended the following services be performed on your 9999 MODEL: General Maintenance If the above service(s) have not been performed, please call one of our service representatives at to schedule a service appointment today. Our service department hours are: Mon-Fri 7:30am-5:30pm & Sat 8:00am-5:00pm. By following a regular maintenance schedule, you will help ensure your vehicle is safe and trouble-free. is proud to be your single source for all your automotive needs. We look forward to seeing you and your vehicle in our service department soon. DS001

7 123 Lane WE MISS YOU... For whatever reason, we at haven t seen you and your 9999 MODEL in our service department recently. wants to be your single source for all of your automotive needs, and we are committed to making that happen. Give us a call or stop by today to schedule an appointment or let us know why you haven t been in recently so that we can update your record. Our factory-trained technicians and professional staff are dedicated to superior customer service and your COMPLETE SATISFACTION. We are here to assist you with any repairs or regularly scheduled maintenance by providing top quality service and using original manufacturer equipment. This means peace of mind for you and safe, reliable performance from your 9999 MODEL. To show you how much we appreciate your past business, and to demonstrate our commitment to earning your business, we have included some specials that offer exceptional values. Please bring this letter with you when you come in! Please call one of our service representatives at at to take advantage of these specials and let s get reacquainted today! Best Regards, IN001

8 123 Lane We May Have a Buyer for Your Vehicle We at wanted to let you know that we have recently received several vehicle requests for a 9999 MODEL from our pre-owned vehicle buyers. If you have thought about trading your vehicle in for a newer one, now may be the time. With unprecedented manufacturer programs that offer great incentives, there has never been a better time to purchase or lease a new vehicle. According to our service records, your 9999 MODEL has approximately 9,000 miles. So, besides taking advantage of great manufacturer incentives, you may avoid potentially high mileage maintenance costs. We will offer you a FREE vehicle appraisal at your convenience. If you have interest in trading your vehicle for top dollar, please give us a call at (555) today. Our sales department hours are: Mon-Fri 8am-8pm & Sat 9am-5pm. HM001

9 123 Lane IMPORTANT NOTICE wants to make sure you protect your vehicle investment and avoid costly major repairs. According to our service records, your time and/or mileage may be reaching the end of its manufacturer s warranty period. As a result, you may be eligible to extend your warranty. Call today before your Manufacturer s Warranty Expires! By calling today, you are able to choose the right warranty protection plan that fits your needs. is proud to be your single source for all your automotive needs. We look forward to seeing you soon. WT001

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