Service catalogue DB Cargo

Transcription

1 Service catalogue DB Cargo

2 Service catalogue DB Cargo Content 03 Introduction 07 Planning and ordering 08 provision transport 12 Billing and documentation Page 2

3 Your satisfaction is central to our transport Meeting the transport requirements of our customers is the aim of DB Cargo. What is especially important to us is that our service portfolio is transparent and that we develop customised solutions with our customers. To meet the requirements of the market even better, DB Cargo is refining the Netzwerkbahn business model, which includes the introduction of a new commercial model. A fundamental building block of the commercial model is the service catalogue. The service catalogue clearly presents the service portfolio of DB Cargo along the entire logistics chain. Our goal is to offer a service package that meets your individual requirements. Thanks to the transparent presentation of our and conditions, we create a common understanding of the scope of service this is the basis for providing better quality. Page 3

4 The right offer for every step along the logistics chain The service catalogue is being introduced as part of the commercial model to focus more intensely on the customer requirements. With the gradual extension of the business model, the portfolio of the service catalogue will also be extended over the next years. The service catalogue restructures the already offered by DB Cargo. The are structured along the logistics chain and are divided into basic, additional and special. For the sake of clarity, we have only included the additional in the service catalogue. These are that supplement the actual wagon transport. Basic service: The basic service is the defined minimum scope of every transport service provided by DB Cargo. A reduction in the scope of a basic service is not possible. The basic service applies equally to the transport of loaded wagons and empty private wagons. Additional : All additional to the basic service agreed with the customer are presented as additional and form the basis for a customised offer. The catalogue of additional represents all additional currently possible with DB Cargo, e.g. weighing. You can create a customised package and offer with your sales assistant. The additional can be listed and settled separately, or we can offer you a package including all additional for a lump sum price. Special : Sometimes things do not work the way they should: Special are we provide that were neither agreed nor planned. Special are not offered on the market and cannot be ordered. Due to the lack of planning possibilities, special generally result in unavoidable additional costs. Page 4

5 Your benefits of the service catalogue The transparent presentation of our provides you with a quick and clear overview of the service portfolio of DB Cargo that goes beyond standard transport. The variety of is an excellent basis for discussions with your sales assistant, who will advise you about the details of the individual and help you create a customised offer that meets your requirements. The service catalogue provides you with more transparency by bindingly specifying the scope of the service. This means that you always know what DB Cargo is providing and for what you are being charged. Based on this we can offer higher reliability and quality when providing the service. We know that every transport is different, which is why you can specify the individually for every route. We will only provide the that you really need. We have a diverse service portfolio. Please contact us so that we can create your service package. Page 5

6 A variety of options, but your individual transport is what matters Quickly and easily find your desired in the service catalogue In addition to the actual transport service, DB Cargo offers a variety of additional. We will be happy to put together your individual service package. To give you the best possible quality, we check the feasibility of your individual transport service before accepting your order. This is the basis for providing reliable. Just like today, currently associated with your order code will not have to be ordered separately. Similarly, listed in the Prices and Terms of DB Cargo AG can continue to be contractually agreed at a later point of time. Services will be settled as usual. The service catalogue is structured along the logistics chain and lists our for every step of the logistics chain. The are based on existing service fees. Additional can be agreed on after their individual feasibility has been checked. Clicking on the desired service will reveal (if available) more detailed information on a service alternative. Your sales assistant will help you choose and order the. Page 6

7 transport Planning and ordering Acceptance of order information via alternative communication channels, (not RSO - RailServiceOnline, EDI - ElectronicDataInterchange), Data entry for electronic order management by DB Cargo Fine-tuning between consignor and / or consignee by DB Cargo including determining a suitable wagon release time and / or time of receipt with customer service contact Transmission of time of receipt via alternative communication channels (fax) Acceptance of transport and accompanying documents via alternative communication channels (fax) Issue of international documents for rail transportation Issue of transport authorizations part 1 and 2 at DB Netz for exceptional consignments (carriage permit / out-of-gauge consignment) Issue of (accompanying) documents required due to additional conditions, reconsignment of wagon loads made necessary by customer / reforwarding Receiving completion information via alternative communication channels (fax), order completion by DB Cargo Issue of (accompanying) documents required due to additional conditions, issue of road transportation Page 7

8 transport provision Provisioning and feeding of wagons for rail transport and acceptance of order for empty wagons from customer Staging of a customer-specific wagon pool comprising strictly defined wagons exclusively available for the customer s transports. Staging a wagon pool with a fixed size, planned by customer. Staging of a customer-specific wagon pool comprising strictly defined wagons exclusively available for the customer s transports. Staging a wagon pool with a fixed size, planned by DB Cargo. Staging of a customer-specific wagon pool comprising strictly defined wagons exclusively available for the customer s transports. Staging a wagon pool with varying size, planned by DB Cargo. Staging of a customer-specific wagon pool comprising strictly defined wagons exclusively available for the customer s transports. Temporary wagon pool, planning by DB Cargo. Commitment to provide wagons, Guarantee in days, Supply with contractually agreed minimum number of wagons. Commitment to provide wagons, Guar antee in weeks Customer-specific equipment or retrofits for wagons and the adjustment of variable parts by DB Cargo if this is considered economically efficient Rental of freight wagons independently of transport, in the short term. The customer wants to hire railway wagons without their associated transport. For every hire, a lump sum is invoiced for the wagons. Rental of freight wagons independently of transport, in the long term. The customer wants to hire railway wagons without their associated transport. For every hire, a lump sum is invoiced for the wagons. Page 8

9 transport Granting of period for loading / on sidings or provision and close of loading at terminal. Individual extension of general loading period. Granting of period for loading / on sidings or provision and close of loading at terminal. At terminal, regulated accordingly by the persons with access rights according to slot. DB Cargo handles loading / Handling at railport Customer use of DB Netz AG public infrastructure (loading area use) for loading and Hiring and exchange of loading equipment. Hiring of containers and swap bodies. DB Cargo handles loading / Loading Handling of CT loading units in terminal (CT = combined traffic), provided by DB Cargo or third-party contractors DB Cargo handles loading / Unloading Page 9

10 transport Wagons delivered as part of your request for additional service run above and beyond operating agreement / regular operations Other additionally agreed for collection / Sealing of freight cars by DB Cargo Call-off procedure agreed: Wagons buffered at hold location and delivered sequentially to destination Wagon, not by number Purchase of rail transport from third parties (strategic partners) on your behalf Additional requirements for service run in addition to simple collection at the defined transfer location Additional shunting service. Other additionally agreed for collection / Weighing freight cars Purchase of third-party infrastructure use on your behalf Use of private tracks Additional requirements for service run in addition to simple collection at the defined transfer location Customer request for wagon in a block / grouped. Other additionally agreed for collection / Special wagon technical inspection (for railway-owned wagons) procedure agreed: Servicing journeys collecting wagons and taking them to a defined collection location where wagons are buffered Call-off procedure agreed: Wagons buffered at hold location and delivered sequentially to destination Wagon by number Purchase of third-party infrastructure use on your behalf Use of transhipment station infrastructure Purchase of third-party infrastructure use on your behalf Port access charge (PAC) Page 10

11 transport transport Customer-specific restrictions with impact on marshalling / conversion / assembly - Defined wagon sequence / train formation Customer-specific restrictions with impact on marshalling / conversion / assembly - wagons correctly aligned for loading Customer-specific restrictions with impact on marshalling / conversion / assembly - Prohibition on fly / gravity shunting Customer-specific restrictions with impact on marshalling / conversion / assembly - Buffer wagon requirements Customer-specific restrictions with impact on marshalling / conversion / assembly - Prohibition on splitting wagons Customer-specific restrictions with impact on marshalling / conversion / assembly - BZA Carriage permit service (exceptional consignments & OG, heavy-duty transports) Customer-specific restrictions with impact on marshalling / conversion / assembly - wagon release time or time of receipt requested by customer requiring lifting of line closure times Customer-specific restrictions with impact on marshalling / conversion / assembly - Due to customs treatment requiring additional transport path current, automated status information for the customer via electronic channels (RSO - RailServiceOnline) Wagon monitoring current, automated status information for the customer via electronic channels (RSO - RailServiceOnline) GPS equipment monitoring current, automated status information for the customer via electronic channels (RSO - RailServiceOnline) Issuing of monitoring / supply lists Automated status information for other pre-defined information recipients (RSO - RailServiceOnline) Customer notification in the case of change in time of receipt: notification of information via telephone Customer notification in the case of change in time of receipt: notification of information for other pre-defined information recipients Communication matrix agreed individually with you for use in event of major disruptions (incl. identification of persons to notify, need-to-know and communication channels) Emergency plan agreed individually with you for use in event of major disruptions, with specific instructions for action on how to continue transport, e.g. area reloading Alternative communication and coordination agreed individually with customer for use in event of removal of damaged wagons Page 11

12 transport Billing and documentation Extended reporting, individual reports defined in coordination with the customer (weekly, monthly evaluations) Insurance brokerage on behalf of and ordered by the customer, goods transport insurance / cargo insurance Insurance brokerage on behalf of and ordered by the customer Storage insurance Issue of a railway carrier certificate by customer service ECO Plus: Use of traction power from renewable sources Page 12

13 transport (1/2) logistics Storage logistics Reloading logistics Gauge change logistics, site logistics / site shunting service by DB Cargo logistics, carrying of loadingrelated items (e.g. keys) logistics Order picking logistics Packing of goods logistics Road transport logistics use of particular resources logistics, interim stabling of Combined Transport Loading Unit in connection with rail transport Logistical coordination, capacity management and management of wagon supply on dispatch and receipt Work on logistics portals on your request (comprises, e.g. triggering orders for empty cars, planning additional servicing journeys and holds, providing information on empty car ) Cleaning agreed with you cleaning of public load transfer points Cleaning agreed with you, wagon cleaning and decontamination including winter maintenance logistics, resource hire (shunting locomotive, shunting locomotive driver) for customer s workshop logistics / shunting service logistics Site coordination at your location logistics Transport by inland waterway logistics, impact testing to test loading frames on your request track infrastructure for stabling of loaded or empty wagons terminals or infrastructure for stabling of loaded or empty loading units Combined Transport handled in your name and on your behalf as agreed in agency agreement Page 13

14 transport (2/2) for loading wagons in a secure and efficient manner Loading consultancy for loading wagons in a secure and efficient manner Inspect load size for loading wagons in a secure and efficient manner, accompanying trial loading / initial loading for carriage of dangerous and military goods Surveillance and accompanying of transported goods Management of damaged rolling stock for external keepers wagons, regular wagon inspection and damage assessment in workshops Management of damaged rolling stock for external keepers wagons, repair process with wagon lessor s workshops for major damage Management of damaged rolling stock for external keepers wagons Audit planning Management of damaged rolling stock for external keepers wagons Preventative wagon maintenance for loading wagons in a secure and efficient manner Impact testing Management of damaged rolling stock for external keepers wagons, mobile workshop service for minor damage / repairs on customer s premises Fleet optimization concepts for external keepers wagons, scheduled by DB Intermodal Service Agreed customer individual advising by DB Cargo customer service or EOC (European Operation Center) Customer individual central contact Page 14

15 transport Assumption of customs clearance, handling of export formalities Assumption of customs clearance, standard procedure with transit declaration T or transit accompanying document Assumption of customs clearance, customs treatment at border and intermediate stations Assumption of customs clearance, presentation of the consignment for prohibited and restricted goods clearance (VuB) and other administrative procedures Assumption of customs clearance, customs declaration Assumption of customs clearance, handling of simplified procedures Assumption of customs clearance, customs clearance authorised consignee in rail transport at the destination station Assumption of customs clearance, offsetting of taxes and duties Assumption of customs clearance, fulfilment of customs regulations for permanently coupled trains Page 15