Anything SharePoint can do, search can do better

Transcription

1 KM Legal 2009 Anything SharePoint can do, search can do better Michael Mills Davis Polk & Wardwell Lisa Gianakos Reed Smith

2 No Debate 2

3 What are we trying to do? Find answers, and questions. Computers are useless. They can only give you answers. Picasso 3

4 We are all informavores now 4

5 The Other Mooers Law Many people may not want information Having information is painful and troublesome you must first read it, you must then try to understand it, it may show that your work was wrong or needless. 5

6 Mooers Corollaries An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than not to have it. Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less. 6

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8 Meandering in the berry patch 8

9 Browsing & picking The Design of Browsing & Berrypicking Techniques for the Online Search Interface, Marcia Bates (1989). 9

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11 Foraging value of info vs. cost of finding Information Foraging in Information Access Environments, Peter Pirolli, Stuart Card. CHI 1995, p. 58. Information Foraging: Why Google Makes People Leave Your Site Faster, Jakob Nielsen. Alertbox, June 20, Information Foraging Theory, Peter Pirolli. Oxford University Press,

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13 Sniffing Using Information Scent to Model User Information Needs & Actions, Ed Chi, et al. CHI 2001, p

14 Portal / Contexts News / RSS Sources Processes / Workflow The 4 Information Engines Search / Targets 14

15 F ir m O f f ic e s P r a c t ic e s P e o p le M e C lie n t s M a t t e r s P r o j e c t s T o p ic s Search Portal RSS Workflow D M S R M S K M S C R M E - M a il M a t t e r I n f o. D o c k e t T & B H R S e r v ic e s P o lic ie s, e t c. W ik is & B lo g s S E C, e t c. L ib r a r y C L E 15

16 Search / Targets DMS Court Papers & Docket & Attachments RMS Intranet Wikis & Blogs Library Catalog CLE Courses & Materials Matters Contacts Client Extranet Public Site People Practice Libraries Firm Services Financial Reports More... 16

17 Portal / Contexts Me / Matters / Clients / Practices / Offices / People / Firm / Topics / Projects DMS Court Papers & Docket & Attachments RMS Intranet Wikis & Blogs Library Catalog CLE Courses & Materials Matters Contacts Client Extranet Public Site People Practice Libraries Firm Services Financial Reports More... 17

18 News / RSS Sources Deals & Cases In The News Client Newsflashes Corporate Regulatory Report Law.com Internal News Computer Support Info New Matters WSJ Law Blog Insolvency & Restructuring Update Investment Management Regulatory Update FIG News Scan FT.com M&A Hot Topics Capital Markets Roundoup More internal sources... SCOTUSblog A thousand more external sources... 18

19 Processes / Workflow New Matters Billing Information Walls Preservation Orders Matter Coding CLE Confidential Matters & Directories Conflicts Lawyer Reviews Lawyer Biographies Staff Reviews Personnel Changes Restricted List Bar Admissions Expense Reports Engagement Letters More... 19

20 Which comes first? If you had neither search nor a portal which would you pick first? 20

21 What search and portal tools are available? Search Autonomy Idol / imanage Universal Search Microsoft SharePoint Search (with add-ons) & FAST Recommind Mindserver Portal Hyperwave IBM WebSphere Microsoft SharePoint OpenSocial, Liferay and other open source 21

22 What are the complementary tools? RSS aggregators Newsgator Enterprise Server SharePoint RSS Readers Feed Demon Google Reader Internet Explorer & Firefox Outlook Blogs > RSS WordPress Typepad Microblogging Twitter Internal systems: Confluence, SocialText, etc. 22

23 More complementary tools Workflow SharePoint K2 Blackpearl and Blackpoint Metastorm Tagging icyte Newsgator Social Sites 23

24 How do search and portals fit together at Reed Smith? 24

25 Search at Reed Smith ourspace = SharePoint content Digital File = Interwoven (FileSite 8.2) (includes West km content) Lawyer Experience = multiple sources Matters = financial warehouse (based on Elite) 25

26 Lawyer Experience Search 26

27 Search Results 27

28 Documents Authored 28

29 Matter Info 29

30 Portal Integration at Reed Smith ourspace Integration: Data Magic Digital File (aka Interwoven) ProLaw Firm Directory EMS (Firm Calendaring and Conf Room Scheduler) Ozmosys (news RSS) Numerous.NET apps SharePoint content (most popular): Blogs News items Document libraries Links Videos 30

31 Integrates with DataMagic Integrates with Interwoven Integrates with ProLaw 31

32 Integration with Firm Directory Integration with Interwoven Integration with firm calendering application 32

33 How do search and portals fit together at Davis Polk? 33

34 Search as a site on its own 34

35 Search embedded in the intranet/portal 35

36 Search embedded in the browser 36

37 Navigate to context from search results 37

38 Intranet content incorporated in search 38

39 Intranet contexts extended to search 39

40 Intranet content types visible in search 40

41 Intranet content types and contexts visible in search 41

42 An intranet context a topic 42

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44 Portal content reachable via search 44

45 Portal content reached via search 45

46 More portal content reached via search 46

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49 Portal content reachable via search 49

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51 A portal context a practice group reachable via search 51

52 A portal context a service reachable via search 52

53 What s not working?? 53

54 Structured Data Presentation 54

55 What s on your wish list?? 55

56 And in conclusion Knowing what you know now, if you were going to start from scratch, would you do anything differently? 56

57 Thank You Michael Mills, Davis Polk Lisa Gianakos, Reed Smith 57