Quality Management vs Quality Control: Last Developments In Estonian Higher Education
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1 Quality Management vs Quality Control: Last Developments In Estonian Higher Education Heli Mattisen EUA Munich 2006
2 Quality control and/or quality management Main tools for quality control: a set of external and internal rules, requirements, standards Main tools for quality management: strategic planning, feedback, self evaluation, quality culture
3 Developmental stages of quality management in higher education (EFQM) Activity-oriented Process-oriented System-oriented Chain-oriented Total quality management
4 Quality assurance system in Estonian higher education levels of quality assurance in Estonia External: principles and rules, determined and managed by a regulatory authority from outside (state) Internal: principles and rules, determined and managed by the institution (HEI) Inter-institutional: common principles and rules, agreed by certain institutions and managed by an interinstitutional quality board
5 Developments in Estonian higher education (1) 1991, after regaining the independence, there were 6 public universities in Estonia and 2 small private universities. 2001/2002 there were 49 higher education institutions in Estonia (population 1,4 million) In 2005 number of higher education diminished to the University Act and in 1996 Standard of Higher Education were enacted.
6 Developments in Estonian higher education (2) 1997 the Estonian Higher Education Accreditation Centre was established and the Higher Education Quality Assessment Council was appointed. In 1997 first round of curricula accreditation started , altogether 721 study programmes were accredited, to 3,5% didn t met the requirements and were granted non-accredidation During number of students has increased 2,7 times from in 1994 to in 2005.
7 External quality assurance in Estonian higher education (1) External quality regulations in Estonia: Universities Act (1995) Standard of Higher Education (1996) Estonian Government s regulation about institutional and curricula accreditation (2003) Strategy of Higher Education (2006) Estonian Higher Education Accreditation Centre and Higher Education Quality Assessment Council are in the domain of the Ministry of Education and Research.
8 External quality assurance in Estonian higher education (2) Problems: Standards are highly formalized (50% of teaching staff with at least 51% workload in the HEI) Curricula accreditation is defined as a developing action, realized as a decision-making process about the conformity to the highly formalized standards The Estonian HEQA Council doesn t meet the standard of ENQA (not to be influenced by third parties like other universities, ministries and other stakeholders)
9 Inter-institutional quality assurance in Estonia 2003 The Quality Agreement between Estonian public universities on curricula, academic position and academic degrees was signed by the rectors. The working group was called together to define quality indicators and elaborate quality handbook for universities.
10 The Quality Agreement of public universities (1) Desirous of strengthening the competitiveness of Estonian education in Europe and the world, considering high quality university education as the main precondition for the development of Estonia, and supporting the development on an integrated university area in Estonia, (the parties) consider joint operation in assuring the quality of university education very important, including the establishment of common academic standards.
11 The Quality Agreement of public universities (2) Aims: Bring more transparency into the system of academic degrees Agree rules and procedures in quality assurance Make academic positions comparable Create more trust to each other s achievements Draw a distinction between universities and nonuniversities Since 2005 all public universities complete annual quality report which is based on Quality Agreement.
12 Internal Quality Assurance (1) Under the guidance of the Rectors'Conference, representatives of public universities created a manual called Unified Quality Management System for Estonian Public Universities which has to serve as a base for internal quality management in universities. Further cooperation in the field of quality continues by the project funded by the European Social Fund called Increasing the competition capacity of university graduates through the development of the quality of study activities.
13 Internal Quality Assurance (2) Under the guidance of the Rectors'Conference, representatives of public universities created a manual called Unified Quality Management System for Estonian Public Universities which has to serve as a base for internal quality management in universities. Further cooperation in the field of quality continues by the project funded by the European Social Fund called Increasing the competition capacity of university graduates through the development of the quality of study activities.
14 Internal Quality Assurance (3) Institutional self-regulations of Tallinn University: The Regulation of Studies, Curricula Statue, Regulation of Doctoral studies and theses, etc. Main requirements for quality are stated in quality manual, which has at the moment the status of a proposal and should be accepted by the university board (Senate) in autumn semester 2006.
15 Internal Quality Assurance (4) During the process of internal discussions, the quality manual has lost a lot of his normative approach. More emphasis on the lowest level in EFQM activity-oriented level, based on the individual responsibility for quality. Continuous improvement and quality culture as key words.
16 Quality in education is more than quality
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