World of Opportunities

Transcription

1 World of Opportunities Dear All So whether this is your 1 st, 5 th or 10 th year with us, we certainly do have a world of opportunities for you. This is an exciting time on your journey with us. So we have this guide to help you and your line manager discuss what will be your best options for both winter and summer. Our Placement process is designed to meet the following 4 principles : 1.Placements allocated according to performance rating 2.Placement complying with the business 24 month rotation rule (this rotation is designed to both comply with the certificate of social security coverage in respect of social security deductions being legally made in the UK and to prevent a placement pattern being established where a strong connection is made with one gateway which stifles flexibility and development) 3.Placement ensuring Flexibility 4.Placement ensuring your Development So with the above principles in mind, we have designed this guide to help you review which locations and opportunities are available to you, both this winter and next summer. Make sure you thoroughly read about each location and make sure that it is the right choice for you, it meets the 4 principles above, and that you meet with the description of the skills which they are also looking for in each of the locations and roles. So take your time, and ensure you talk everything through with your line manager. If you are not sure about anything, then make sure you ask! There are many differences between our Winter and Summer programme, namely type of products, profile of customers. As our Winter program is smaller, you may be looking for UK opportunities in the Winter? Have you thought about in Summer working in any of our Concept products? Sensatori, Couples, Gold, Thomson Family Resort or Holiday Village? There are many different options available to you, so explore each one fully. Whatever you are thinking, your manager is available to guide you through your options, and make them relevant for you. This is such an important decision for you so it is important that you take your time and seek any advice that you may need from your line manager. So read on to discover our world of opportunity for you.

2 Thomson Gold An Overview Holidays specialising in adult focussed holidays across the Mediterranean which offer professional day and evening entertainment provisions. A 200 point checklist is in place to ensure high standards are met across the programme. The key features of the brand include: Geared Up For Adults We don't take bookings for under 16s. Classic Entertainment Singers, comedians, variety acts and more. High-Calibre Hotels All 4T and above and each hotel passes a 200-point checklist Home-from-home Dining Traditional English meals alongside local dishes. More Luggage Check in 20kg and carry up to 5kg of hand luggage. Where in the World For Summer 2013 we will have 13 Thomson Gold hotels located in: Costa del Sol Hotel Yaramar Cyprus (Paphos) Hotel Atlantica Golden Beach Cyprus (Ayia Napa) Hotel Tasia Maris Menorca Fiesta Hotel Castell Playa Lanzarote Hotel Coronas Playa Algarve Falesia Majorca Levante, Levante Park, Rocamarina, Camp de Mar, Picafort Park Ibiza Ses Estaques, Panorama Roles available Within Thomson Gold we have the following roles available: Thomson Gold Team Leader Thomson Gold Holiday Advisor Thomson Gold Local Interest Specialist Thomson Gold Hosts Although we do not employ directly for the below roles, these are available through our suppliers. If you are interested please direct this through your line manager: Thomson Gold Production team Thomson Gold hotel technicians/ maintenance technicians Working in a Thomson Gold Hotel To become part of the Thomson Gold team you should have a mature outlook on life and be comfortable in communicating with customers often aged 45 plus. The customers are very loyal and know the quality they are looking for and enjoy a conversation if it s about their room or the weather! The Thomson Gold team are always extremely professional, smart and highly motivated.

3 Couples Gareth Williams, Area Manager An Overview TUI s first international concept, Couples hotels demand the latest in design and service with a choice of room types, waiter service dining options and relaxed entertainment provision all in the backdrop of contemporary surroundings. The key features of the brand include: Adults only Couples hotels are reserved entirely for adults. Contemporary Style Modern hotels with up-to-the minute interiors. Great Settings These hotels are all in standout locations. Relaxed Atmosphere Taking it easy is what it s all about at these hotels. Thomson Couples Benefits Day before check-in, more luggage allowance and priority drop off at your hotel. Where in the World For Summer 2013 we will have 39 Couples hotels located in: Egypt Luxor, Sharm el Sheikh, Hurghada Portugal Algarve, Madeira Greece Crete(HER), Crete(CHQ), Corfu, Kefalonia, Kos, Rhodes Croatia Pula (locally employed staff only) Cyprus Paphos, Limassol Mainland Spain Costa del Sol Canaries Gran Canaria, Lanzarote, Tenerife Balearics Majorca, Menorca, Ibiza Italy Sorrento Tunisia Hammamet Turkey Manavgat, Side, Marmaris, Icmeler Longhaul Destinations Maldives, Jamaica, Mexico, Aruba, Dominican Republic Roles available Within Couples we have the following roles available: Thomson Couples Holiday Advisor Thomson Customer Experience Manager Couples Event Host Although we do not employ directly for the below roles, these are available through our suppliers. If you are interested please direct this through your line manager: Couples Event Coordinator Working in a Couples Hotel To become part of the Couples team you should have a mature but fresh outlook on life. You need to be comfortable in communicating with a wide age range of couples 35 plus as well as TUI colleagues and customers of other nationalities. You will be attentive in nature and enjoy spending quality time with the guests to talk about their holiday experiences or just the relaxing atmosphere the hotel brings. The Thomson Couples team are always extremely professional, smart and highly motivated.

4 Sensatori An Overview Sensatori was born of the idea that our enjoyment is principally based around the five senses touch, taste, smell, sight and sound. The more senses sparked by an experience, the more we enjoy it. With this in mind, Sensatori Resorts are designed to appeal to all five of the senses. The aim of Sensatori is simple to provides customers with such a level of contentment that they reach satori. Satori is a Buddhist term that loosely translates as the wow moment. It s that instant when they stop, take a look around and let out a satisfied sigh. What completes the Sensatori experience is balance. By allowing guests to opt in to a wide variety of activities and experiences based around the four Sensatori Flavours - Relax, Sport, Adventure and Play, we offer our guests the option to do as little or as much as they wish. Working in Sensatori Sensatori resorts offer something for everyone, no matter what their mood, age or taste and you will find a mix of couples and families looking for high quality accommodation with lots of facilities and activities on offer. Our guests are looking to be entertained and kept busy but they are also looking for discreet, professional service from our staff. Working with a wide cross-section of the public, you will be required to demonstrate excellent customer service skills, even when under pressure, to be pro-active in identifying ways in which to enhance our guests holiday experience, meeting their individual needs and to be an expert contact on the local area. In Sensatori, we are looking for creative people who can see the big picture and to still be able to ask what s missing, what else can I do to really turn this into a memorable wow moment? You will be at the forefront of driving the brand's future success and of its on-going development through the creation of new ideas. You will learn to work with a large team of people who are experts in their own field, top hotel chains who share our vision of success and be part of a brand that is constantly under the spotlight of media attention. Roles available Within Sensatori we have the following roles available: Sensatori Experience Manager Guest Relations Team Leader Guest Relations Staff Play House Coordinators (not CUN) Nursery Nurses (not CUN) Sensatori Airport Coordinator (not CUN) Although we do not employ directly for the below roles, these are available through our suppliers. If you are interested please direct this through your line manager: Play House Live Presenters Qualified Sports Coaches Sensatori Cast Sensatori Technicians Sensatori Entertainment Manager Sensatori cast/playhouse Live presenter Where in the World For Summer 2013 we will have 6 Sensatori Resorts located in: Crete (Summer only) Egypt Mexico Tenerife Turkey (Summer only - new for 2013) Corfu (Summer only - new for 2013)

5 Thomson Family Resorts Gareth Williams, Area Manager An Overview Thomson Family Resorts are our exclusive selection of 4 and 5T hotels built with families in mind. We ve tried to think of every little detail to make sure families have everything they need including: Thomson Kids Club 6 days a week Drop in Club for added flexibility Thomson Crèche for 0 to 2 year olds Family Friendly entertainment programme day and night Parent & Baby Rooms Playgrounds and Soft Play Areas Mothercare, Early Learning Centre and Step 2 equipment Toddler Time sessions for Parents and toddlers Exclusive partnership with Guinness World Records And not forgetting the star of the show Thomson the Dog! Where in the World For Summer 2013 we will have 18 Family Resorts located in: Balearics Ibiza, Majorca & Menorca Mainland Spain Costa Dorada Canaries Tenerife and Gran Canaria Greece Corfu, Kos, Rhodes and Zante Turkey Bodrum Cyprus Larnaca Egypt Sharm el Sheikh Roles available Within Thomson Family Resorts we have the following roles available: Team Leaders Holiday Advisors Children s Reps In Charge Children s Reps Crèche Reps Entertainer in Charge Entertainer Working in a Thomson Family Resort Thomson Family Resorts are built with families in mind, which means we need people who work well with families, especially those with younger children. As one of our flagship products we offer 7 day service for Holiday Advisors plus our Kids Clubs are open 6 days a week. In the evening T Time Live kicks off the entertainment and all roles will be expected to support the entertainers with party dances and games throughout the week, and then the whole team will get on board. So basically in a Thomson Family Resort you ll be getting involved in lots of things outside of your normal job role, it ll be hard work but it ll also be lots of fun and very rewarding.

6 First Choice Holiday Villages Gareth Williams, Area Manager An Overview First Choice Holiday Villages are the flagship product in the First Choice portfolio. This collection of 12 4 sun or above exclusive hotels feature non stop fun for all the family including: Unique Aerial Adventure Courses Market leading childcare for children from 0 to 15 years 7 days a week until 11pm at night i5live! Family Friendly Entertainment Innovative daytime activity programme Football, Swim and Stage Academies Exclusive appearances from DreamWorks favourites Shrek & Alex Widget World characters exclusive to First Choice Monster sized swimming pools plus interactive splash parks or water features Where in the World For Summer 2013 we will have 12 Holiday Villages located in: Algarve Costa del Sol Cyprus Egypt Kos Lanzarote Menorca Majorca Rhodes Tenerife Tunisia Turkey Roles available Within the Holiday Villages we have the following roles available to TUI UK & Ireland staff: Team Leaders (selected locations) Holiday Advisors Activities Team Leaders Swimming Instructors Football Coaches Other positions are operated by our 3rd party partners. Working in a Holiday Village Holiday Villages are all about teamwork, in some of our largest Holiday Villages we have a team of up to 50 staff and it is important they act as one cohesive unit regardless of their roles. The action never stops in a Holiday Village which means we need to offer 7 day Holiday Advisor service up to 12 hours a day, plus there will be team shows and other events to get involved in. It s hard work but it s very rewarding, The majority of our customers are families but we do get some couples who are looking for a fun filled holiday so we re looking for people who aren t afraid to interact with the customers.

7 Aruba - Summer Sharon Johnstone, Area Manager A GATEWAY OVERVIEW: Aruba is a small island (19 miles by 6 miles) situated 17 miles off the coast of Venezuela. Although close to South America, it is a Dutch Colony and there are strong influences from this. The language on the island is Papiemento, which is a mixture of Portuguese, Spanish, Dutch, English and Arawak. The Arawak Indians were the original inhabitants of the island. It is a little known island for the UK market but it always has sunshine. There are trade winds keeping the island cooler. As an island with very little farming most of the produce is brought in from the USA and Holland. Compared to other Caribbean islands, it is a wealthy place to live. The excursion programme offers guests trips by boat, coach and jeeps and we even have a submarine tour, Seatrek and Snuba. Hotels are of a good standard and we have good relationships with all hoteliers. Excursion prices for a day tour can cost up to $125us. Holiday Advisors need to have good selling skills and be confident in handling large amounts of money and keeping guests in house as there are a lot of offers/discount vouchers. Customer service targets are very high as are guests expectations. You will work in a small resort team and we are the only UK operator here so there is not a large rep community. However, there is a good social life with plenty of bars and restaurants, although slightly quieter than European gateways. Staff accommodation is within 10 minutes drive of the office and hotels and five minutes to the beach. Reps will share cars. Reps will share accommodation or have their own studios in the same building. Season dates Beginning of May to end of October. Aruba is a Summer only gateway. IMPORTANT FACTS Flying programme In 2012, Aruba has had two flights a week, one from Gatwick and one from Manchester. The flights land mid afternoon. Transfer times are short. The airport is small and we have an excellent relationship with the Ground Handler. Profit As a Holiday Advisor in Aruba, you will be working to high targets so you need to be a strong seller Aruba is a medium complexity, small sized summer only gateway. Capacity this summer is approximately 10,000. Hotels are mainly First Choice and Thomson Premium and Platinum. Resorts in the Gateway Aruba has four resorts Oranjestad, Druif Beach, Eagle Beach and Palm Beach and we have hotels in all four.

8 EXCURSIONS & PRODUCTS One of the most popular places to visit is De Palm Island. It is a small All Inclusive island, specifically for water sports. Snorkelling is good and De Palm Island is the home of the large electric blue Parrot Fish. You can also upgrade to Snuba - a comination of Snorkelling and Scuba diving or Seatrek, where you walk along the seabed approximately 20 feet below the surface. We have three different jeep safaris, which between them cover the whole island. Another popular day is the Palm pleasure snorkelling, where you have the opportunity to snorkel on the Antilla shipwreck. Selection of evening excursions to sell Once a week during the evening, De Palm Island island is dressed for dinner and we have a sunset cruise/ dinner on the beach with an area lit by tiki torches. The sunset cruise on the Palm Pleasure is a short cruise along the coast to take in the Aruban sunset and enjoy some cocktails. Carubbean Festival will take you to the local town of San Nicholas to join in with the locals, eating the local food, dancing and jumping up to a mini carnival. Concept products available: Aruba is predominantly All Inclusive hotels, which are mainly Premier and Platinum. We have one couples hotel at the Bucuti and Manchebo Beach is Chic and Unique.

9 What s in it for me? Aruba is a great resort to work with plenty to do for a small island. Our agent and suppliers are great to work with and very supportive. Beaches here are some of the best in the world and the island is small and easy to explore. What roles are available here Aruba has the following roles available: 1 Resort Team Leader 5 Holiday Advisors These roles are correct for Summer Staff will need: Clean driving licence Clean Criminal Record Due to visa requirements, reps who want to work in Aruba should be in the UK from January onwards or have someone in the UK who can deal with their paperwork on their behalf as visa applications are time driven. Profile of staff that work here: Preferably more mature and have worked AI and long haul Preferably minimum three years experience Knowledge of Dutch or Spanish is an advantage Basic knowledge of computers is required as excursion sales are booked straight onto Agent s system. Applicants MUST hold a UK passport. If you are given a sought after position, we will expect you to commit to 6 months, dependant on performance. Warning if you leave during this period other then for what we deem essential, we will expect you to pay for all visa and legal costs. Although a small island, Aruba has four large supermarkets and you can buy all the essentials here, although they may be slightly higher priced than in the UK. There is a good social life - plenty of bars, restaurants and multi screen cinemas and beautiful beaches. Testimonial Aruba has really exceeded my expectations. It has everything - beautiful beaches, shopping malls, bars and restaurants. Hotels are of a high standard and suppliers good to work with. It is not all hotel based and everyone can go off and explore knowing it is an extremely safe island. Nicki Martin, HA, Aruba

10 Bulgaria Summer Sandra Munro, Area Manager AN OVERVIEW: Bulgaria must be one of those places that people always wonder about, but never springs to mind. But with 16 flights per week hitting the Black Sea Coast, it has certainly caught the eye of our customers. With the Turkish border only 1.5 hours away and Istanbul a bit further, the resorts of Sunny Beach, Nessebar and Obzor have lots for people of all interests whilst the scenery is surprisingly similar to the UK. The first resort that pops up when you mention Bulgaria is most definitely Sunny Beach, known as the jewel in the crown of the Black Sea. This is the hub of the action. For a nice day off you have the choice of 2 of the resorts water parks, Action Aqua Park is also home to our Splashworld hotel Aqua Nevis which was brand new for 2012 and certainly made a big splash, attracting over 7000 customers in its first voyage. If you like to a bit more culture in your own time, then only 10 minutes away is the idyllic small island of Nessebar. Cobbled streets and traditional houses take you to a completely different place of peace and tranquillity. Stop off at one of its many fish restaurants and enjoy whilst you take in the panoramic views of the coastline. Or if getting a tan is your perfect day off, the 7km of sandy beaches are just for you with temperatures of 30 degrees plus in June through to September. Nights out are also a hit with the team, with some great clubs that play host to Twice as Nice, Hed Kandi and Ministry of Sound. If it s a chilled out night, then head down to Cacoa Beach, where you can sit back and relax with a lovely Frozen Raspberry Mojito, in one of the many beach bars. Resorts in Gateway Bourgas airport is home to all of our flights. Closest at a transfer of 30 minutes is Nessebar. This is the older more traditional resort with home to a handful of hotels and only a short walk from the old town Nessebar Island. Just further on is Sunny Beach, we are fortunate to have some great properties. 11 in total. All of the Sunny Beach team live in the resort in a combination of hotels or apartments, which is great to get out and about. About 1 hour on the road to Varna is the small resort of Obzor. We have 2 hotels here and is serviced by a stand alone Holiday Advisor, who lives in one of the hotels. IMPORTANT FACTS BOJ has 2 flying days (Monday & Friday) 90% of these are night flights. With the transfers only about 30 minutes its not too far. All team members do 2 airport shifts per week. We try to keep them as early as possible. BOJ airport is not the biggest in the world, so good organisation is definitely a key factor to its success. But we do have a McDonalds that helps. BOJ is a Summer only gateway. The first flights are mid May and the last flights leave the first week of October. So it s a short but very busy season. Working in Bulgaria you can expect realistic targets that are in relation to the wide range of excursions on offer. From aqua park tickets at 15 to 2 day trips to Istanbul for 90. The resort is suited to target focused people that thrive on fresh ideas. Bulgaria is medium complexity, medium sized Summer only gateway. It has the pleasure of 16 flights per week, including Irish from Dublin and Belfast. The only soft dif product is the Splashworld Resort, with other brands such as Thomson Platinum and First Choice Premier. Whilst our 2wentys programme is on the small side our youth programme isn t. Its still very reasonably priced in Sunny Beach and those wanting a party packed week at a reasonable price are attracted. All staff are involved in guiding our bar crawls.

11 EXCURSIONS & PRODUCTS Some of our Bulgarian Excursions Turkish Delights (Istanbul 2 days) Picturesque Bulgaria Southern Explorer Nessebar Discovery Spirit of Bulgaria The Erkech Experience 4x4 Jeep Safari Quads PADI Diving VIP Catamaran Family Cruise Jolly Roger Fun Cruise Pirate Adventure Hydrofoil Sozopol Discovery My Big Fat Bulgaria Feast Khans Tent Nessebar by Night Concept products available Selection of evening excursions to sell Other Products available Naughty on the Boat Party in the Park Skool Disco Dirty Beach Party The fantastic Aqua Nevis Clubhotel opened its doors in Summer 12 and attracted over 7000 customers Growing in popularity, Bulgaria is great for the youth market, especially as the prices are so appealing. 1 pint of beer 45p!!! We also have Thomson Platinum hotels. Helena Sands, Majestic Beach & RIU Helios Mainline youth product UNPLUGGED has proved popular throughout the entire Sunny Beach resort. All Holiday Advisors are able to sell individual youth excursions or the block. The Naughty Reunion is also sold by mainline HA s

12 What s in it for me? Bulgaria is a very varied destination, attracting many different customer profiles from month to month. It is a busy resort, with lots to keep everyone busy, both during work and in your free time. Travel Partner Bulgaria are a great agent that we have built a terrific working relationship with. Whenever we have new ideas, special requests or even odd requests, they will go out of their way to make things happen. Suppliers in resort are more than happy to keep the travel company staff happy and offer fantastic offers in bars, restaurants, clubs & aqua parks. It s a great place to save some money. The Summer resorts are purpose built and are largely not inhabited during the winter months, so head to the larger town of Bourgas to get shopping at cheaper prices. We even have Zara & H&M, to top up your wardrobe. Generally you will find that toiletries etc. are also a lot cheaper when you head out of the resorts. 1 x Resort Team Manager 2 x Mainline Team Leaders (covers airport) 1 x Youth Team leader 10 x Mainline Holiday Advisors 2 x 2wentys Reps 2 x Admin These roles are correct for Summer 2012 Team members that work in Bulgaria must be flexible to cover all levels of accommodation. From 2T Skytours to 5T Platinum to Splashworld family resorts to mainline youth hotels. Each month brings a different profile of customer, so the team must be pro-active and flexible in their approach to sales and service. Due to the high volume in a short period it is vital that a person is able to establish supplier relations quickly and effectively. This makes problem resolution far easier to handle. As mentioned earlier, suppliers look after the team very well and will provide discount cards for their venues. Be prepared to work hard, play hard and provide excellent service to everyone. Bulgaria is quite good for getting all of those essentials that you have at home, Carrefore is good for all of your toiletry brands, whilst you can pick up your food favorites within the resort area - even Heinz Beans!! Don t bother bringing your duty free spirits over, because its actually far cheaper to buy here.. Testimonial Dan James Resort Team Leader After working in a few different countries around the world, when I got Bulgaria for Summer 12 I was very intrigued. Sunny Beach has loads to see and do, it certainly is a busy place and being organised and being able to think on your feet is definitely needed I have had the chance to experience things here that I have not seen anywhere else, and with such a variety of customers, brands and hotels, believe me there is never a dull moment!

13 Cape Verde - Summer & Winter Fiona Downie, Area Manager A GATEWAY OVERVIEW Cape Verde is a collection of 10 islands in the Atlantic Ocean located 400km from the African mainland, 1000km below the Canaries and 3 hours flying time from Brazil. Thomson and First Choice use two of the islands Boa Vista and Sal The residents in Boa Vista mainly live in the capital Sal Rei. We can use the term Capital loosely as it s a small village with a population of around 8,000. The village centre is the main square which is home to the local produce and African markets. There is a real blend of African, Portuguese and Brazilian influences. There are a few bars and restaurants. Nightlife is low key but it s a sure thing that the Cape Verdeans know how to have a good time. You won t find any fast food outlets, English pubs, Chinese or Indian restaurants here. Espargos is the capital of Sal and where the majority of the locals live with a population of around 20,000. Our hotels are all situated on the south west of the island in Santa Maria which you could say is the tourist capital of the island. Again you will find a mixture of African, Portuguese, Brazilian and Italian cultures in the heart of the square with a choice of many restaurants, cafes, relaxed chilled bars and late evening entertainment for those disco divas. Days off are mainly about relaxing on one of the beautiful beaches. If you are more active, then windsurfing and kite surfing are regular pass times on the island. Due to the almost permanent breeze present on the island, the conditions can be perfect. There are no resorts as such on the islands. We have 4 main hotels from the Riu chain which are All Inclusive. Very large complexes situated on stunning beaches. 95% of our customers will go to one of these hotels. IMPORTANT FACTS BVC has 6 flights per week. The airport in Boa Vista closes at local time so there are no night flights. All flights arrive early afternoon and staff will do 3 airport shifts per week. There is one flight a day, every day except for Saturday. We have flights from BHX, GLA, LGW and MAN. The flights are almost exclusively for TUI UK customers and we have around 1350 arrivals each week Sal has 4 flying days, one flight per day flying from LGW, MAN & BHX. Staff will general do 2 airport shifts per week. In Cape Verde TUI UK have no competition from any other UK tour operator and the bucket shops are small shacks, so leakage is minimal. High sales are expected and there is a high level of focus on sundry in PBS & Ancillaries due to the 6 hour flight. Strong selling skills are essential as is the passion for customer service. Sal is an all year round destination with an annual capacity of around 40,000 which will continue to grow year on year. Boa Vista is a medium sized year round destination with an annual capacity of around 70,000. It is medium complexity A lot of investment has been made into increasing the capacity in Cape Verde over the last 12 months and performance is monitored closely due to this.

14 EXCURSIONS & PRODUCTS One of the main reason for customers to choose Cape Verde is for relaxation. It can be likened to the Caribbean without the long flight and time difference. Although once here, it s a must to get out and see what the island has to offer. Another firm favourite are our 4x4 island tours which take in all the highlights of the islands in one day. Without doubt, the most exciting way to get around is on one of our quad bike excursions. This adrenaline filled trip takes you whizzing along volcanic tracks, through sweeping sand dunes and racing along deserted beaches. We have 2 or 4 hour trips. For total relaxation and to see the islands from a whole new perspective, we have our Sea Turtle catamaran. Perfect for a morning or afternoon lazing on deck as you drift along the coast with a stop for a refreshing dip in the crystal clear waters. Something really special are our flight excursions to visit the other islands that make up Cape Verde. The most popular is Fogo - the island of fire. Start with a guided tour of the colonial capital Sao Filipe before a scenic ascent to the village built within the live volcanic crater. Visit the capital island of Santiago, home to the President, Prime Minister and a UNESCO World Heritage site. A bustling capital full of history. In complete contrast we have the green and fertile island of Sao Nicolau with it s mountain ranges and lush green valleys. BVC has 2 main hotels on the island both of which are 5* Platinum All Inclusive. 97% of customers will stay in one of these hotels. Riu Touareg is also First Choice Premier. The 3rd hotel is the Royal Decameron, 4* AI featured in both Thomson and First Choice. Sal has 2 main units both RIU hotels which are a joint complex and mirror image each other. The RIU Garopa is our Thomson Platinum 4T and the RIU Funana is our Thomson & First Choice Premier 4T, both are All Inclusive and are very large complexes. 85% of our customers will go to one of these hotels. The other hotels we class as our town hotels. The Melia Tortuga is our new Thomson Platinum 5T All inclusive. In Santa Maria we have Odjo D Agua our Small & Friendly, Morabeza our Chic & Unique and the Sabura our First Choice Adults only.

15 What s in it for me? This is a very challenging gateway to work in due to the limited facilities on the islands. It is relatively new to tourism and whilst it has come a long way in the short time we have been operating here, it is still far from established like most of the other destinations we operate in. You never know what will happen on a day to day basis. Whether it s a general power cut on the island or a serious medical issue, you will more than likely be dealing with things that you haven t had to before. You will learn a lot working here and it will be very rewarding. Working in All Inclusive units, It is possible to eat some meals in the hotels. What roles are available here (split between the 2 islands) 2 RTMs 1 RTL 2 General Resort Admin 14 Holiday Advisors Cape Verde is best suited to more mature people who prefer a remote destination with a long haul feel. Working in teams, you need to act on your own initiative and common sense due to the challenges you face. A strong understanding of the liquidation process is essential due to the amount of sales taken. The entertainment is very low key, but the teams always make the most of what is available and have very much enjoyed the social aspect. They mix with staff from the other TUI operators that live in the same area. All staff live in one apartment complex and share two bedroomed apartments. The apartments have kitchen facilities. It can be difficult to get toiletries. There are basic items available but can be expensive so bring a good supply with you. Also bring plenty of over the counter medication for a variety of ailments as again these are difficult to purchase. There is an abundance of Chinese shops where you can buy most things. TV channels are limited so laptops with dvd s or hard drives are the way to go. All staff tend to have a large library so there s always an opportunity to swap. Internet dongles can be purchased cheaply in resort. Welcome to the island of No Stress that makes me beam with happiness every day! When I originally got this placement, I will admit to knowing nothing about this cluster of islands. However, after only a matter of days it felt like I have found my dream destination. Wonderful hotels, fabulous staff and developing communities of locals who are so unassuming and keen to make you a part of it, which helps form a perfect work/life balance. James Smith, HA BVC It s true that we have power cuts and telecommunication is not what we are used to so it can be frustrating. However, the sensational people I have met and the experiences I have had in my short time here, far outweigh any negatives

16 CORFU Summer Gareth Williams, Area Manager Nikki Birrell Area Manager Corfu is a very cosmopolitan Greek island in the Ionian sea which is very green and colourful throughout the summer months. It is a summer only gateway with easy access from the UK for friends and family to visit during the season. As well as all the tour operator flights there are also extra flights in from many UK airports with Easyjet, Ryanair, Monarch, Jet 2 and for the first time in 2012 Meridian. Corfu is a very easy island to get around and has a mixture of resorts from Kavos the youth centre in the south to the more traditional resorts of Arillas and San Stefanos in the north. Beaches range from sandy, shingle or both depending on east or west coast of the island. Corfu is a boat lovers paradise with a marina in Gouvia where in high season many celebrities come to moor their amazing yachts. Corfu Town is an amazing maze of quaint cobbled streets and plazas to sit and watch the world go by as well as a wide selection of shops selling unique jewellery, colourful clothes and the traditional souvenirs from the island.. From Corfu it is very easy to visit the mainland as well as the island of Paxos situated off the south coast of Corfu. Parga and Lefkas are also options of places to visit by boat trips away on days off to experience more what Greece has to offer. The gateway is split into South, Central, West and East Coast and North. The island of Paxos is also covered from Corfu. Aqualand is a Splash Resort situated in the middle of the island which will be exclusive to TUI in The Waterpark is just one of the popular excursions on sale during the summer. The Couples unit on the west coast-grand Mediterraneo is another differentiated product on sale on Corfu. Thomson Family Resort with 16 staff on site has proved to be a big attraction for families and repeat customers with Kids club, crèche, and a full Entertainment programme. AIl units are available in every area from 2+ to 5 star. Corfu has had the Gold Award for World 4* last 3 years Flying programme / Airport CFU has two flight days with 22 flights on Fridays & 10 on Mondays in high season. Airport and transfers involve long shift and transfers can last from 20 min to 3 hrs. The airport is very close to Corfu town and is more or less directly situated half way between the top and the bottom. of the island. Flights arrive and depart all day on both days and we have an airport team who work very closely with the resort staff in arrivals and departures. Resorts are spread out but driving on Corfu is fairly easy and several positions on Corfu require drivers. As Corfu is a summer only destination it is operational from the end of April till the end of October only. Profit As a holiday advisor working in CFU, you could expect to work to high targets and attain amazing results with commitment and hard work. Profiles Corfu operates with 80,600 capacity with a wide range of customer types from families, couples, young & lively and independent, to the more demanding customers who may book a 5 star hotel or a high class villa. Corfu supports those who are independent and like to work as stand alone HA s as well as those who enjoy being part of a team in resort.

17 RESORTS CONTINUED Acharavi - Acharavi is like a continuation of Roda due to expansion of each resort over the past few years. The accommodation in this area is actually outside of resort so the holiday advisor in this area needs to be a driver. Mareblue Beach hotel is a First Choice AI hotel situated off the main road by a small beach. A big complex with 2 swimming pools and a good standard of accommodation and facilities. Restia Suites appears in our Chic & Unique brochure. Accommodation is beautiful and won the World Gold Award 3 years running. Staff currently stay in studios or apartments close to all the resort facilities and are within a 15 minute drive to the resort of Sidari for a bigger choice of bars and nightlife. Kalami - Traditionally greek area very popular with people who want to see the real Greece. Fantastic views out to seas and over to Albania. Ideal for someone who is happy to work on their own and get involved with the locals and the customers at the Adonis Asonitis apartments. This unit is always full so a great opportunity for extra activities and excursion sales as it is not within a busy resort. There are other bars / restaurants within easy walking distance as is the staff accommodation. Dassia - Very central resort with easy access to Corfu town. Hotels set directly on the beach and the Corfu Chandris is part of the Thomson Cruise and stay holidays. Gouvia - Small cosmopolitan resort next door to Dassia which is situated by the sea in a natural bay. Very close to the marina where celebrity yachts can be found in the height of the summer. Louis Corcyra Beach family AI hotel with kids club operated by Thomson. Part of the cruise and stay holidays. 2 HA s work in this hotel. Alykes - Situated on the outskirts of town. Thomson Family Resort with a team of 16 staff. HA S, Ents, Kids club & Creche. Staff accommodation is within 2 separate units with a combination of studios and apartments. Corfu Town - 2 Hotels, 1 is Chic & Unique and the other is 5* Thomson A La Carte and Sovereign. Staff must have good communication skills with excellent local knowledge. Driver required to cover this area. Paleocastritsa - Very traditional resort set at the bottom of cliffs made up of lots of bays with their own little selection of tavernas. Beautiful surroundings to chill out and relax. Sea taxis to other beaches are very popular from here. Glyfada / Ermones - On the west coast with fantastic sea views and sandy beaches. Glyfada AI hotel with swim up rooms, Ermones Grand Mediterranean Couples unit. HA needs to be driver and able to make decisions as works more independently. Grand Med hotel also has an Ents coordinator. Agios Gordios - Well established hotel set on the cliff on the edge of resort. Popular little resort set on the beach with selection of shops, bars and restaurants to choose from. Hotel is Platinum. Staff stay locally in either studio or an apartment. St George South - Very ethnic resort set behind the sand dunes on the beach. Very relaxed, chilled out resort. Good standard of accommodation inc SC and AI hotel. Staff stay in the resort of St George in Studio or an apartment. Kavos - Large youth resort with 2wentys and mainline. Lots to do and plenty of nightlife as well as daytime excursions. Staff stay in studios / apartments within the resort. Messonghi / Peristerion - Falcon unit at Messonghi and Louis AI unit in the next resort This area is for a driver due to locations but staff stay in St George south. Agios Ioannis - Aqualand resort Splash unit popular with everybody. AI unit set in the middle of the island. Driver required due to location. Staff stay in the Dassia / Gouvia area close to other HA s. Ex-

18 ISLAND of PAXOS Paxos is a small island, just south of Corfu in the Ionian Sea. We have a small program of 7 villas scattered around the island, which are under the brand name of Simply Travel. Customers fly into Corfu, and are then transported down to the main port in Corfu Town where they board a hydrofoil to take them over to Paxos approximately a 1 hour transfer. A Holiday Advisor travels to Paxos once a week to see the customers, and keeps in touch with them by telephone/text. We have a local Agent on Paxos who is always on hand, should the customers encounter problems. Often, due to bad weather or choppy seas, the hydrofoil cannot always get across to Paxos, which results in customers staying overnight in Corfu, and arrangements have to be made for them to travel the following day. The island of Paxos itself, is very green, pretty and quite rustic.. The capital of the island is Gaios which boasts a very pretty harbour, the home to many small yachts, sailing boats, power boats and in high season when the rich (and often famous) are on the island, amazing private yachts. There are also lots of excursion boats which call into the island and the passengers have time to explore the main town. Most of the beaches around the island are beautiful, quiet and sheltered. There are lovely olive groves around the island and off the beaten tracks to explore, traditional Greek cuisine. Anyone who works with our program on Paxos, needs to be independent, be able to think on their feet and deal with any customer problems via telephone, as they will not be based there..

19 Excursions and Products One of the main reasons that people come to Corfu is its beauty, friendly welcome and wide variety of resorts to choose from. The island is very easy to get around and well signposted in both greek and English. English is widely spoken and attempts by the tourists to speak greek is very welcomed. There is a wide range of excursions sold in all the resorts but we also have many specifically suited to the profile of customer within each area. Boat trips are many, ranging from relaxing sails in the Ionian to admire the coastline of Corfu or go further a field and visit the beautiful island of Paxos. Boat trips are also available to take in the mainland and visit the resorts of Parga and Lefkas in Preveza. Corfu is so close to the coastline of Albania many take the chance to make a visit and experience the different culture. Families love the Waterpark which is one of the biggest in Europe and has something for everyone. Black hole, Wave pools, Extreme slides & lazy river to name a few. Boat BBQ s are available from every resort and youth have their own wild day out with Theo for those who really like to party. In Arillas and San Stefanos, in the north, guided walks, a trip to a local brewery and taverna evenings are all part of whats on offer to ensure our customers make the most of their Corfiot experience Corfu Sundowner is a great evening excursion as it gives our customers a taste of the Corfu history, a chance to do a bit of shopping, a bit of culture, opportunity to experience meze dining and have an evening sail to see the coastline of Corfu Town. As you stroll down the cobbled streets your guide will bring the towns rich history to life before you have some free time to do a bit of shopping or just sit in one of the many cafes and bars on the Liston and watch the world go by. Then it is off to Vidos island which is a small nature reserve where in a small family run taverna you get the opportunity to taste an array of tradition greek foods. To finish the evening before departing back to resort the boat takes you on a short sail round the coastline of Corfu town with amazing views of the forts and array of waterside cafes and tavernas. Corfu town transforms in the evening to something really quite special as so many of the historical buildings are flood lit and the small cobbled streets come to life with people taking in all that is on display in the many shops. Corfu is home to the Thomson Family Resort at the Louis Kerkyra Golf Hotel. We also have the fantastic Splash resort at Aqualand, which is in the middle of the island and accessible to all Other brands include Falcon, Small & Friendly units, Just, Simply Villas, Thomson Villas with Pools, Sovereign, Platinum, Thomson A La Carte and Chic & Unique Kavos is still the Youth Capital on Corfu Set in the very south of Corfu Kavos continues to have a successful youth programme with a wide variety of excursions and evening entertainment to ensure the party never stops from the start to the end of the customers holiday. Excursions include bar crawls. School disco, Booze cruise and Trinity nightclub to name a few. Stamina is what s needed to survive a summer in Kavos. Long days from wake up calls to get them up for those early excursions to keeping the party going till well into the night. Sales are a must and targets are high but the rewards match the achievements. You need to work well in a team with an outgoing personality and like a challenge.

20 What s In It For Me? Corfu is a gateway with the opportunity to gain so much experience in working with a wide range of customer profiles for experienced staff as well as those new to the role. You could be working in a team within the same unit or as part of a team within the same resort. There are also roles for those who prefer to work independently taking responsibility for the customers holiday from start to finish with support on hand when and if required. Staff accommodation could be a studio for sole use, sharing an apartment or a hotel room depending on where you are placed. Some areas require drivers but Corfu is not that big and is easy to find your way around. English is well spoken and there aren't many English products you can t find in the local supermarket. In Corfu town we have a M & S and a Body Shop as well as a wide selection of other shops to choose from for all your needs while here. Days off can be spent on many of the islands, popular beaches from the sand dunes in the south, Glyfada on the West coast and the pebbly beaches on the east coast. Get out and about and visit the endless beauty spots on the island or spend a day in Corfu town spending all your hard earned commissions. So many boat trips available from most resorts to chill or to party, the choice is yours. ROLES The following roles operate within the resort: 5 x Resort Team Managers 2 x Team Leaders 24 x Holiday Advisors 1 x Children s Rep In Charge 1 x Crèche Rep in Charge 3 x Crèche Reps 9 x Children s Reps 1 x Airport Contoller 2 x Airport arr / depts 4 x 2wentys 1 x Admin Team Manager 7 x Admin mainline + SB Admin 1 x Finance 3 x Entertainers 1 x Sovereign 1 x Weddings 2 x Villas Thomson/ Simply & 2 x Concierges There is a great sense of teamwork in resort, with all staff covering resort and airport on flight days. The gateway is a very rewarding place to work where opportunities are many and so much experience can be gained. We have excellent relationships with suppliers, & we get looked after very well, both during our work time and during our time off. Tom Berg - Kalami Corfu has been an adventure from the beginning, with its epic scenery and looming mountains. As a new starter there have been many challenges which have been out weighed massively by the rewards, the support from the team and a genuine belief that I have made a difference to peoples holidays. Here in my hideaway in Kalami it is very picturesque and traditional yet just a short drive away I can be in a lively resort with bars and clubs. I have already made some great memories that wont be forgotten. Sidari Very commercialised but extremely friendly. Most units are Just, Skytours or Small & Friendly. All accommodation is of a good standard with most receiving Gold Awards. The team all live together close to the main strip of Sidari but not too close to the noise. Excursion prog been revamped to be more competitive with local agents. A good all round resort, Families + youth. San Stefanos Picture perfect and would suit anyone who loves all things Greek. Customers tend to be older and it does attract a lot of repeaters. We support local businesses in the area and sustainability. You need to be prepared to mix with the locals who really like to get to know you. Arilas & St George They sit together therefore this area must be a driver. Both resorts suit customers who really want to get to get out an explore the beauty of Corfu. 2 hotels in this area are constant Gold Award winners Lush green mountains as well as contrast of a sandy beach at St George. Ideal for someone who can work on their own, staying in San Stefanos but this is only 10minutes away from the lively resort of Sidari. Roda -Good for an all rounder who wants a challenge and can adapt to working with all ages of customers. Accom is of a good standard and within easy access of each other. This resort has a mixture of SC and hotels.

21 Costa Blanca Summer & Winter An Overview Over 218 kilometres of coastline packed with soft sandy beaches washed by calm waters, 2800 hours of annual sunshine, and the warm Mediterranean Sea have been the main attractions for millions of visitors for decades. The Costa Blanca is also dotted with archaeological sites that give some idea of the rich history of an area that has been populated for thousands of years. Phoenicians, Romans and Muslims have all left their mark and the remains give us a glimpse of how they lived. If you want, you can visit tiny villages hidden among the mountains and modern coastal towns with a lively nightlife. History and monuments mark the landscape of our inland villages and towns such as Altea, Polop or Guadalest. Altea is just outside of Benidorm and is easily accessible by local transport. Don t forget all the animal parks and family attractions that can be found on the coast; Terra Mitica, Terra Natura or Mundomar to mention just a few. Benidorm is one resort so its great from a social aspect. Most of the team live in the same apartment block so you ll never be short of something to do. Some of the team live in the Old town of Benidorm but as it s just a short distance away you ll never be far away from your colleagues. The Old Town of Benidorm is a lot more Spanish than the Levante area. This is where you ll find quaint little street full of shops, cafés and tapas bars. Great for shopping and evenings out. Benidorm is famous for its entertainment, here you will find tribute acts like Michael Jackson, Queen, Take That, The Drifters and Girls Aloud to mention a few. You ll also find that there is plenty to choose from and its very cheap. Benidorm really has got something for everyone and is a great place to work in both the summer and winter. Flying Programme Alicante has 3 main flight days in the summer and 2 main flight days in the winter. There are some evening flights during the summer but none in the winter months. Transfer time into Benidorm is approx 45 mins and due to the close proximity of hotels drop off s are usually very quick. Alicante is a large busy airport therefore we have a small dedicated airport team. Airport shifts are usually 1 or 2 a week dependant on volume. Alicante is a summer and winter gateway and is as popular during the winter months as the summer. Profit Gareth Williams, Area Manager As a holiday advisor working in ALC you will have reasonable targets due to the number of repeat customers that ALC attracts. Although the targets are reasonable sales can be difficult in this gateway so strong selling skills are an advantage. You will need to be a passionate about achieving targets and have excellent customer service skills.

22 EXCURSIONS & PRODUCTS Secrets of Costa Blanca has won the Thomson award of excellence for many years and it s easy to see why. Take a relaxing boat ride around the Guardalest reservoir before exploring the hidden secrets of the medieval mountain village. Visit the famous Algar waterfalls before finishing the day off with some sangria and tapas. Valencia & Albufera Natural Park NEW THIS YEAR A guided walk through Spain s 3rd largest city visiting the basilica and the cathedral finished off with a relaxing boat ride around the Albufera lake. Valencia is a very cosmopolitan city with a great mix of traditional and modern architecture. The only lifestyle product the we have in Benidorm is the Don Pancho which is our Thomson Platinum. Although we don t currently have many lifestyle products in Benidorm we do have a great selection of hotels including the Flamingo Oasis which is our biggest family unit and the Rio Park which is a firm favourite with many of our repeat customers. Benidorm Palace is Benidorm premier evening show. This Las Vegas style show has everything from Flamenco dancing to an amazing laser show, not forgetting the famous strong men. The show changes every year so it s great for repeat customers many of which go back year after year. The show was also featured in the Benidorm series. For the children the palace also has a circus. The Moors & Christians medieval dinner show is great for the whole family, where you can get involved in costume and parade with the band of your choice. Only available in the summer months. Benidorm Walk is a great chance to see where the ITV series was filmed. Our extras take a tour of where some of the scenes were filmed and give our customers the inside gossip from the cast..you might even get a chance to be an extra yourself!! Segway tours. A new and exciting way to explore Benidorm. After a crash course in operating the Segway you ll take a tour of the Old Town or even go up to the mountains. Lots of fun!!

23 What s in it for me? Costa Blanca is a great resort with lots to offer both to our customers and staff. With a great range of excursions on offer in the summer and winter season. We have great relationships with our suppliers and our excursion team are always coming up with new ideas to help us increase revenue. With all the fantastic parks we have on our doorstep there s always something to do. We have fab offers on the parks in the summer which are exclusive to Thomson and First Choice meaning that we are always one step ahead of our competitors. Mundomar offer our customers the opportunity to interact with Dolphins which is a big seller in Benidorm as not many places in Europe can still offer this amazing experience. Benidorm has the following roles available in the Summer: 2 Resort Team Managers 2 Team Leaders 14 Holiday Advisors 1 Children s Rep in Charge 3 Children s Reps Winter: 2 Resort Team Managers 2 Team Leaders 12 Holiday Advisors Staff who work in Costa Blanca will have experience of working in a varied gateway and should be prepared to work in anything from a 2-4* property. We have 2 units that have Team Leaders which are the Flamingo Oasis and the Rio Park. Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be challenges while working here. The office team for Mainland Spain are based in Benidorm which is a great support to anyone that works here. Due to the Costa Blancas long standing popularity with British holidaymakers you will never need to miss your home comforts. We have a great range of shops and supermarkets including Iceland and even Primark!!! Toiletries can be a little more expensive than the UK so it could be worth bringing a supply. Costa Blanca is a resort which never ceases to amaze me, after 2 winters and now my first summer here. Benidorm is a very busy resort with lots to offer. The famous Gemma Holloway HA, Costa Blanca Benidorm Palace is now in its 35th year and just won an award for the best show in Europe. After the success of the hit TV show we ve been doing a Benidorm walk showing the customers around the scenes great fun. Benidorm has something for everyone, making it the best gateway I ve worked in.

24 Costa Brava Summer Gareth Williams, Area Manager A GATEWAY OVERVIEW Including Calella de la Costa, Pineda de Mar, Lloret de Mar, Tossa de Mar What is out and about? Costa Brava translates as the rugged coast. Thats exactly what it is and what makes it so unique. It is a stunningly beautiful area, filled with so many things waiting for you to explore. With coved beaches & sleepy fishing villages such as Llafranc, coastal walks, rich history dating back to pre-historic times in Tossa de Mar and lively resorts such as Lloret de Mar & Calella packed with nightclubs there really is something for everyone. On your doorstep We are so lucky that we have the incredible city of Barcelona on our doorsteps. Just over an hour away, Barcelona makes up a large proportion of our excursion programme, it is hugely popular so being a strong seller is a must if you want to work here. Come the height of summer, the fun really begins as Barcelona FC will be playing in Camp Nou and their matches will be an unforgettable experience for your customers (and you if you get to guide!) IMPORTANT FACTS Currently 5 flights a week on a Tuesday & Saturday operating from LGW, MAN & BHX. Gerona (GRO) is our gateway airport and shifts include early starts and late finishes. Transfer times range from 30 minutes to 1hr 20mins. Being the most northern gateway on the Mainland of Spain, Costa Brava is only open for a Summer Season of late May to early October.

25 EXCURSIONS & PRODUCTS Brava by Day Brava by Night For a spot of culture Barcelona City Tour See the other side to Barcelona, jam packed with art and culture thanks to the influence of architect Antonio Gaudi. Highlights of the day include visits to Parc Guell, Sagrada Familia, Montjuic & the Olympic Stadium. Brand new from Summer 2012 Girona Tour not just to be seen as the airport you fly into, Girona has been hugely popular this summer as a 1/2 day excursion. You get free time to explore the city before enjoying a guided tour of all it has to offer. Not for the faint-hearted PortAventura once owned by Universal Studios and has something for everyone. Travel the world in one day passing from the Far West to Polynesia. Themed shows throughout the day, Sesame Street area for the little ones, water rides to cool down and thrill seekers have to experience Shambhala - new for 2012 it is the fastest & tallest hyper coaster in the entire of Europe. Phew! Great for families Marineland visit 2 parks in just one day. Enjoy fantastic dolphin, sea lion and bird of prey shows in the marine park before heading into the waterpark for hours of excitement on the Tornado, Boomerang & Black Hole. For the not so adventurous there are a variety of pools and a mini park for the children. Top up your tan Catamaran Cruise enjoy a relaxing day off out at sea. A 3 hour coastal cruise where you can sit back, admire the views of the coastline and the netted areas make great sunbathing spots. All your drinks and food included, as well an opportunity to cool down as the Catamaran moors up and you splash into the sea. A great way to spoil yourself. Biggest seller Barcelona Day & Night don t say you ve been to Barcelona, say that you ve DONE Barcelona. Every thing you could ever want to see all in one day behind the scenes tour of Camp Nou football stadium (home to Barcelona FC), the world famous Sagrada Familia, the Magical Fountains of Montjuic and freetime in the heart of Barcelona, Las Ramblas. Popular with families Medieval Night travel back to the times of yonder on a foot stomping, crowd cheering, exciting night to remember. Head to the castle and support your knight for the night as he jousts, sword fights & battles his way to victory on horseback. Tuck into a lavish meal whilst enjoying the spectacular flamenco show that really finishes off your evening. Where can you work? Concept products available Brand New for Summer 2013 First Choice Splash Hotel Rosamar Gardens in the centre of Lloret de Mar. Other products available Thomson Golden Taurus Park Platinum Golden Bahia de Tossa Skytours Santa Monica Esmeraldas San Eloy Mundial

26 What s in it for me? Some great team hotels such as the Taurus Park where Holiday Advisors and Kids Reps work together. Team work, organisation & dedication are essential here as the Taurus Park receives the highest amount of arrivals in resort. What roles are available here? RTM x 1 Holiday Advisors x 5 Childrens Reps x 3 Childrens Rep in Charge x 1 If you want to try something new and work with a differentiated product, Costa Brava is a great place to do so with a Platinum unit as well as the brand new First Choice Splash Hotel. In some resorts such as Calella and Tossa de Mar Holiday Advisors may have to live on their own or in twos as well as looking after more than one unit so independence is a benefit. Profile of staff that work here The family hotels suit outgoing people, who love to get involved with everything going on around the hotel you can have a big impact on a families holiday. The Platinum suits someone who is interested in culture and history as it is located in the resort of Tossa de Mar, which is steeped in it. The hotel sees lots of repeat customers that go back year on year so Holiday Advisors need to be pro-active in looking after these customers and providing them with the newest and best information. Home Comforts Most things can be bought in the Costa Brava, British food can be found in Carrefour near Pineda or a little British supermarket in Fenals. Schlecker stores are just like Superdrug, with equally as good prices. These can be found in Lloret de Mar and Pineda de Mar. Testimonial from Gemma Keen, HA I ve always found Costa Brava to be very friendly and tranquil. The nightlife is there if you want it but for me, the beautiful scenery is what makes this resort special. It s a very authentic part of Spain so you end up feeling like one of the locals and though the team is small, it s great as you all tend to get closer and make stronger friendships.

27 Costa Del Sol Summer & Winter Gareth Williams, Area Manager An Overview Costa Del Sol is known for the sun. It s the most southern area of the Spanish resorts. Costa Del Sol is full of a variety of different resorts from Torremolinos which boosts it the oldest resort in Spain for the British Holidaymakers to Marbella where the rich and famous live and parade the marina. Torremolinos The history of the Costa del Sol probably begins in Torremolinos with the arrival of George Langworthy, locally known as The Englishman. Langworthy and his wife settled in the Castle of Santa Clara which is now the main shopping area in Torremolinos. The opening of Hotel Pez Espada in 1959 consolidated Torremolinos as a touristy town. Celebrities especially film stars could be seen around and their presence attracted both more visitors and the media. The rise of Torremolinos in the world of tourism had a domino effect. By the late 1960s or early 1970s, the neighbouring towns- Benalmádena, Fuengirola, Mijas also experienced a travel boom, in part triggered by the Costa del Sol s transformation into a huge film set. (About 250 movies were shot until 2005.) Marbella A few kilometres west of Torremolinos, a different kind of boom was under way. Marbella went on the international map. In 1954, Hohenlohe opened Marbella Club, drawing aristocrats, tycoons, and film stars who could come once and again. The final turn was the development of Puerto Banús in the 1960s, whose jetties attracted big yachts and whose marina became the most popular in the Mediterranean, visited by international celebrities coming for lunch, shopping, or leisure. The existing luxury hotels were not enough to accommodate all high-purchasing-power guests in this new, diversifieddemand scenario. Lots of discos, night clubs, and casinos were set up for evening entertainment, whereas golf courses mushroomed like in no other place in Europe. Complementary products emerged too water parks, theme parks, fun resorts and new segments began to develop: meetings, incentives, conferences and events, cultural tourism Flying programme Malaga AGP has four flight days a week. Sunday being the busiest day and in full height of summer there are 11 flights in total on this day. The Airport does have a small Airport Team who are very experienced and highly trained and they are also on hand to give assistance and advise where necessary whilst working at the airport. Normally there are 2 airport shifts per week either mornings or evenings, we are very fortunate that the latest flight we have for summer 2012 arrives at and departs at on a Sunday night. Unfortunately flight delays do exist and you may also be asked to cover a delay. AGP is an all year round destination but volume of flights do decrease during the winter programme As a holiday advisor working in AGP you will be expected to monitor excess luggage, XSS seats and assist our handling agents at check in. You will have targets to sell Seat Sales and XSS so it s a must you know your airport procedures inside out!!! Costa Del Sol is a medium sized all year round gateway. Summer capacity of 83,000. Four flying days and 81 staff. 45% arrivals are hard/soft differentiated product mainly Holiday Village and Gold. Medium size CSQ base and therefore medium impact on CSQ KPIs.

28 Resort Information TORREMOLINOS Torremolinos is, quite simply, one big ball of fun. The biggest tourist resort on Spain s blinding Costa del Sol, it s a big hit with British tourists and it has been for decades. Quite simply, if you re out for a classic beach holiday, it s very hard to beat. Its main attribute is its seven-kilometre swathe of sand. And it s crammed with almost every entertainment you can think of. Fresh seafood lunches and cold beers at lively chiringuito beach bars. Volleyball, pedaloes and paragliding for when you want a walk on the wilder side. And of course, the deep blue Med to cool off in every once in a while. When the shopping bug grabs you, the traffic-free Calle San Miguel, with its gift shops and boutiques, should do the trick. Or perhaps a mosey around the market that s in the old district, El Calvario, every Thursday. Then there are the countless restaurants, from fast food joints to English breakfast diners. And should you hanker after traditional Spanish fare, the pretty Carihuela area offers excellent seafood and tapas haunts.when evening falls, hold tight. Torremolinos myriad nightclubs and bars spell long nights of partying. But if you want something quieter, no problem. There are still plenty of places here that are made for sitting under the stars sharing sangria with newly made friends. This is the life. BENALMADENA Tucked between Fuengirola and Torremolinos, Benalmadena is a lively seaside town that s a real hit with Brits. Looks-wise it s a bit of mish-mash s high-rises give way to a pretty whitewashed marina that takes its cue from Moorish Andalucia. Packed with millionaires yachts, the marina sits at the very the heart of Benalmadena s social scene. With no shortage of bars and restaurants, you ll definitely be coming back here most evenings to mingle with holidaymakers over a couple of cocktails, or to get ready for a night on the tiles with the clubbing kids from nearby Malaga. If you re after karaoke and a touch of disco glitter, however, head up to Benalmadena s aptly-named 24-hour square. Nightlife aside, the big draw here is the beach. The 700-metre stretch of sand-and-shingle runs parallel to the town s raised promenade and coastal road. When you ve had enough towel time, you ll find plenty of on-the-water action in the form of jet-skis and parasailing. Away from the sea, there s plenty more to explore. Paloma Park is all landscaped gardens, lakes and peacocks. Tivoli World funfair is packed with rides and attractions. And the Sea Life centre is a great interactive aquarium. For a dash of culture, there s Benalmadena Pueblo the town s old whitewashed village. And what with Malaga, Granada and Seville all within striking distance, you re covered on the sightseeing front, too. FUENGIROLA Fuengirola s main attraction is its five miles of Blue Flag beaches, stretching either side of the busy marina. Edged by spacious promenade and lined with palm trees and flower beds, it s the perfect spot for some serious sun time. And then there s the restaurants. Serving everything from traditional Spanish to English, you re bound to find something that tickles your tastebuds. Generally Fuengirola caters for those who want to soak up the sun and play watersports, rather than immersing themselves in heaps of local history and culture. But there are a few sights to see with the Moorish Castillo de Sohail featuring high on the hit list. And for a family outing there s the Fuengirola zoo where, amongst other things, you can watch crocodiles basking on the simulated shores of the Nile and Sumatra tigers bathing beside a recreated Angkor temple. Shopping-wise, Fuengirola will keep most bargain hunters busy. And on Tuesdays you can browse the bustling street market on the Avenida Jesus Santos Rien - the biggest you ll find anywhere in this part of Spain. If you do crave a little more Andalucian atmosphere, Los Boliches, Fuengirola s neighbour, still retains some of its fishing village characteristics. MIJAS Alternatively, head inland to the classic pueblo blanco of Mijas, hire a donkey taxi and take a tour of the narrow, cobbled streets. Fuengirola s nightlife is low key compared to Torremolinos, although there are plenty of lively bars. And if you fancy a flutter, there s always the late night horse racing at the Hipodromo del Costa del Sol near Mijas, which takes place every Saturday throughout the summer. If you re the betting sort, Fuengirola s a winner every time NERJA If you were to land in Nerja not knowing it s on the Costa del Sol, you might be surprised because unlike much of this famously tourist-focused coast, it s managed to retain every scrap of its Spanish charm. Perched on cliffs and backed by the dusky Sierra Almijara mountains, its feel is distinctly home-grown. In its old quarter, whitewashed, pan-tiled houses and shops border twisting lanes. Locals settle in pavement cafés to sip on their morning café con leche. And horse-drawn carriages clipclop along cobbled streets. The beaches aren t Nerja s only natural gem either. Whatever you do, find time to marvel at the town s cave system. These prehistoric, cathedral-like caverns feature incredible stalagmites and stalactites, as well as ancient wall paintings. And don t miss the stunning inland village of Frigiliana, a jumble of sugar-cube houses and cobbled streets tumbling down a pretty hillside. For an utterly Spanish experience, this place is hard to beat.

29 Excursions and Products Gibraltar is our best selling excursion because it is perfect for all ages and guest types. We can tailor make the day choose the parts you like best on the most popular excursion. Pick up some great duty free bargains, spot red letter boxes and bobbies on the beat in the British style high street. See the famous rock both inside and out guided by a humorous local guide. The WWII tunnels are unique, includes a guided tour and is not usually offered by the competition. Get a photo of the entertaining Gibraltar Apes. A chance to see and learn about dolphins in their natural habitat over 90% chance of seeing them. The Gibraltar straits are the best place to see Dolphins in Europe. Family Days out Costa Del Sol has a Thomson Kids Club in the Hotel Bali which is usually 1 Children s Rep in Charge and 2 Children s Reps. ALC HV Pirate Adventure is a fun packed family day out for budding pirates in Benalmadena Puerto Marina. Join the treasure hunt and learn all about the world of under water creatures at Sea Life. Enjoy pirate activities with a boat trip and a chance to go swimming and even spot some dolphins. Free time to enjoy the shops and bars in the port, play mini golf or sun yourself on the beach. Croc and Splash learn about some of natures most incredible creatures at the crocodile park. Meet Big Daddy and even hold maybe one of his offspring a baby croc. Then relax and sunbathe or take an exhilarating ride in the coasts biggest water park. There is a fantastic range of different slides and great facilities for different ages with brand new attractions added this year. An educational and fun day for all ages with transport included. A great favourite with all the family. Skytours

30 What s In It For Me? Costa Del Sol is a varied resort with lots to offer our customers and ourselves. It is not one busy resort but four resorts which are all very different in style and things to do and see but you will see how easy it is to travel by train and bus to experience what there is to offer for both free time and whilst at work. Our agent and suppliers work well with us and are always very supportive of our programme here. They are always keen to offer us new ideas to maximise revenue. With Gibraltar on our door step (like going back to Britain for the day) and Granada in the mountains near to us for cultural historical side we have the most diverse attractions Spain has to offer in the Costa Del Sol. The resort has the following roles available: 3 Resort Team Managers 1 Team Leaders 17 Holiday Advisors 1 Children s Rep In Charge 2 Children s Reps 3 Airport Rep (locally employed) Staff who work in Costa Del Sol have to be prepared to work in all different types of accommodation, ranging from 3T self catering, through 3sun all-inclusive, right up to 4T hotels and a Holiday Village. You could be based in Torremolinos, Benalmadena, Fuengirola or Marbella. Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be challenges while working here. Costa Del Sol is a well established holiday resort and you will find all of your creature comforts available to buy when you are here. Toiletries, although available, can be much more expensive than at home, so it may be worth bringing a supply with you! We have an Iceland in Fuengirola and a Morrisons in Gibraltar. The resort is very rewarding to work and because of our excellent relationships with suppliers, we get looked after very well, both during our work time and during our time off.

31 Costa Dorada Summer Gareth Williams, Area Manager Barcelona, the cultural capital of Europe is just an hour and a quarter away. This means that on your day off you could travel there by train and get away from resort life. As part of our excursion plan, you can visit Nou Camp football stadium. The gateway is split or divided into 3 resorts that are close to each other, so it s a great opportunity to catch up with your colleagues. Also it means that there s always something different to do on your day off. PortAventura is a growing theme park resort on the Costa Dorada. The resort includes luxury four star accommodation, a major theme park, PortAventura Aquatic Park and a convention centre. The theme park's main attractions are the Dragon Khan, a massive B&M megalooper, Furious Baco, which is one of the fastest roller coasters in Europe and The Hurricane Condor a tall falling tower ride which is 100 meters tall. In 2012 a new roller coaster called Shambhala: Expedición al Himalaya will open next to the Dragon Kahn. The park also has a grand multi-media show, called the FiestaAventura, every night between the end of June and the end of August in which fireworks, fountains and parade-esque floats feature. A stage of the Catalan rally, goes through Salou. The resort of La Pineda is home to Pacha, which regularly hosts world class DJs. Resorts in the Gateway As mentioned, the resorts are close to each other La Pineda, Salou & Cambrils. Most of our customers are based in La Pineda & Salou. There are only 4 hotels in Cambrils. All staff live in La Pineda & Salou. La Pineda is a busy resort with a great beach. It is where our Aqua Splash unit is located. In La Pineda we mainly feature large units with teams of Holiday advisors. Salou has many different hotels from units with teams to units with just one holiday advisor. Salou is also the home of the theme park hotels. Salou has a great night life with a fabulous beach all staff are always well looked after. During May and September, the resorts can get a high volume of younger customers, however, the main profile of our customers are families. Flying programme REU has three flight days that are mainly concentrated in the mornings. There are some evening flights, however, there are no night flights. Transfers are short as the airport is just 15 minutes away from the resorts. Airport days are on a shift basis, meaning that you will either spend a morning or afternoon at the airport in departures, arrivals and then on a transfer. The airport is small and friendly and due to it s size is quite manageable. REU is a summer only destination, starting in mid April until the end of October. Profit As a holiday advisor working in REU, you could expect to work to high targets. Salou is a very profitable gateway with lots to sell there are 10 different ways we take our customers to Barcelona! For this we need strong sellers and people that enjoy selling and working to achieve their targets. Costa Dorada is a medium complexity, medium sized summer-only gateway with 82,000 capacity. It enjoys 42 flights weekly but no night flights. 45% of its arrivals go into Hard/Soft differentiated concepts, through Thomson Family Resort, Splash, Platinum, Small & Friendly and Kids club units. It is a high impact revenue area for Spain and medium size CSQ base to impact CSQ KPIs.

32 Excursions and Products One of the main reasons that people come to Costa Dorada is its proximity to Barcelona. We offer many different trips to Spain s second city (eight at the last count!) There are many combinations, covering the Nou Camp football stadium (we also sell tickets to the matches, and guide the busses), Barcelona Zoo, Barcelona Fountains the Aquarium, not forgetting Gaudi s unfinished cathedral and the fabulous Ramblas one of the most famous streets in Spain. For something a little unusual, Downhill Bikes has proven to be a very popular excursion in Costa Dorada. Experience stunning scenery, the history and the taste of rural Catalonia via bike & minibus. The excursion has three amazing easy-medium routes on smooth quiet tarmac & asphalt roads. And customers have a chance to taste the award winning olive oil and organic local produce en route. The trip finishes at the charming "Espanya Natura" (rustic Catalan villa) for 100% local and seasonal 3course open fire barbeque. Customers of all ages and abilities have given rave reviews of Downhill Bikes. Decades Cabaret is a great excuse for a big family night out. As soon as you arrive you ll be seated at your table by your own waiter, who will be on call to bring you as much lager, sangria and soft drink as you want. The kids can then head off into their own entertainment room, where there ll be laughs on tap, courtesy of a comedy magician. The entertainment on the main stage, meanwhile, starts off with a comedian, before a team of singers and dancers help you rediscover the best-known songs of the past few decades. This show has a track record of getting the entire audience up from their seats and dancing around their tables. And the party doesn t end with the curtain call, either. The end of the show marks the start of the disco, so wear your dancing shoes. Quite possibly the hottest ticket in town, House of Illusion is a weird and wonderful experience. For starters, each table has its own magical taps where you top up your glasses with lager, sangria and soft drinks. A cauldron supper will be served and then the real magic begins. You ll witness some amazing magic. Cue death defying escapes. Haunted séances. And perhaps most strange - snow falling on you in Spain! Costa Dorada is home to the brand new Thomson Family Resort at the Golden Avenida hotel in Salou. We also have the fantastic Estival Park complex, which is a large SplashWorld resort, working with the Aquopolis water park, just round the corner. We also have one Small & Friendly unit, the Monica in Cambrils. As well as the amazing mainline trips and products available in resort, new for Summer 2012, we have had a very successful mainline youth programme. Excursions include the classic Bar Crawl and Party Cruise, as well as the Silent Disco and Chill- Out Pool Party. The programme has been very popular with the customers with a party in mind for their holiday and looks set to continue!

33 What s In It For Me? Costa Dorada is a varied resort with lots to offer our customers and ourselves. It is a busy resort, with plenty to do, both in your free time and whilst at work. Our agent and suppliers work fantastically well with us and are always very supportive of our programme here. They are always keen to offer us new ideas to maximise revenue. With Port Aventura on our doorstep, and with free entrance at certain times during the season, as well as Aquopolis, the amazing water park offering us free entrance throughout the season, you can experience some of the best attractions that Spain has to offer for nothing! Not forgetting Barcelona, a short train ride away, for those who enjoy a bit of culture (or shopping, if you prefer - there s even a Primark!) Staff who work in Costa Dorada have to be prepared to work in all different types of accommodation, ranging from 2T self catering, through 3sun all-inclusive, right up to 4T hotels. There is a great sense of teamwork in resort, with all staff living between two main resorts (Salou and La Pineda). Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be challenges while working here. The resort is very rewarding to work and because of our excellent relationships with suppliers, we get looked after very well, both during our work time and during our time off. The resort has the following roles available: 3 Resort Team Managers 4 Team Leaders 24 Holiday Advisors 1 Children s Rep In Charge 1 Crèche Rep in Charge 2 Crèche Reps 10 Children s Reps As Costa Dorada is a well established holiday resort, you will find all of your creature comforts available to buy when you are here. Toiletries, although available, can be much more expensive than at home, so it may be worth bringing a supply with you! Salou has been a great resort to start my first season. Having Port Aventura on the doorstep and Barcelona close by makes selling really easy, as there is something to suit everybody. Sarah Bird. HA, Costa Dorada The nightlife has a really good mix, so there are good places to spend your free time, whether you want to dance the night away or spend your time chilling out. It is also really nice to be able to explore the real Spain on my days off

34 CRETE - SUMMER Paul Summerell, Area Manager Crete is the largest of all Greek Islands it s the number one destination in Greece and boasts everything from the ancient Minoan cities of Knossos to the party hard clubs and bars of Malia resort. Heraklion is the capital. Along with 4 important cities, the 9 unique resorts you can choose from are situated along the north coast of Crete, with Agios Nikolaos being the furthest east and Chania the furthest to the West. Beaches, great weather with high temps always helps to make a fantastic holiday. Crete has a growing number of high-end 5 star hotels with our Sensatori Resort and Couples hotels leading the way. Small fishing ports and mountain ranges with hidden villages mean traditional Greek life is never far away and for the visitor who enjoys to get off the beaten track there is all of southern Crete to explore by 4x4. However it s the cities of Rethymnon, Chania and Aghios Nikoloas that are the biggest draw famous for their nightlife, food, views and sunsets. Crete boasted the first Sensatori Resort and is also home to 3 of the finest Couples concept hotels Thomson has to offer. The Island, Elounda Village & new for S13 Kalliston. The young and old for years have flocked to the infamous resort of Malia, 2wentys lead the pack with the best ways to play and party, day & night. A close second for nightlife and an Irish favourite is Hersonissos with its bar and club lined port road. Complexity rating - High Summer only gateway - End March-November Placement may start mid- March to prepare for End of March first flights of the season. RESORTS IN THE GATEWAY: Going from the West to East of the Island. Aghia Marina is a Greek untouched village ideal for families, with calm shallow waters and quaint restaurants. Georgioupolis a pretty fishing village backed by tree stacked mountains. While Rethymnon is overlooked by a Venetian fortress, known as little Venus with overhanging balconies and cobbled streets. Small Gouves has little sandy beaches and is a great central location from which to explore the whole island. Hersonnisos is a spread out resort consisting of hillside villages and harbour areas with lots of restaurants and bars to sit and relax and wile the time away. Close by is Analipsi (Lyttos Beach) which retains its quiet fishing village feel, while being home to our Sensatori Resort. Infamous Malia: Young and lively with sandy beaches and buzzing nightlife. Popular Aghios Nikolaos is centered around lake Voilismeni also known as the bottomless harbour around this resort are some very fine hotels. Just down the road is Elounda. A quaint fishing village, also gateway to the historical island of Spinalonga. IMPORTANT FACTS Island Facts To drive the Island of Crete end to end would take you 8hrs! Over half a million people live here. Flying Facts Crete has 2 airports HER (Heraklion) & CHQ (Chania) Heraklion airport is the busiest in Greece, busier than even Athens. Thomson Airways fly's to Crete 4 days every week, most flights land in the afternoon and early evening. Just 3 flights land after midnight. The airport is always very busy and at times crowded. Everyone will work at the airport at least once during the week alongside our dedicated airport team of 4. From the airport transfer times vary. From just 20min to 1.5hr to Rethymnon. Operation Facts Crete is a summer only destination that starts 28th March until early November. Medium sized summer only gateway. 90,000 British & Irish flew with us to Crete. Dutch, Swedish, Russian, French, Finish, Norwegian make Crete their #1 destination in Greece. Profiting Facts The range of excursions and opportunities to enjoy and explore Crete are immense. The medium high targets and increasingly unique excursion offering creates excellent results for strong sellers.

35 EXCURSIONS & PRODUCTS Diverse opportunities to explore Crete include Samaria Gorge, at 18km its the longest gorge in Europe. It takes a day, its an achievement worth every minute and with a fantastic display of the native flora and fauna throw in. No visit to Crete is complete without Minoan Magic it s centred around the ancient Minoan Palace of Knossos dating back to 1400BC. The Minoans are world famous, including the legend of the Minotaur, half bull and half man. Some customers want beaches and boats. The Lagoon Cruise to the pirate hideout of Gramvoussa fits the bill, stunning beaches and neon blue waters. Shipwrecked is 2wenty s answer. Take a boat, add some booze, provide fun and games by 2wenty s reps, and it s a top seller! 4x4 Adventure is the foremost way to explore the mountains. A full day out around the Lasithi plateau in professionally driven jeeps by Cretan outdoor experts. For some The Island: Spinalonga island and its 16th century Venetian fortress is the only trip for them. Its most recent history as a leper colony and is the setting for Victoria Hislop's novel The Island. Crete was chosen as the very first destination to build Thomson s new premium concept Sensatori. It s the flagship and the standard to which all others aspire to. 20% of our customers traveling to Crete come for our Sensatori experience. Crete offers three Couples concept hotels. The Island, Elounda Village and new for 2013 The Kallistion. Making Crete the destination for a relaxing and reenergising holiday for just the two of you. First Choice Family favourites in Crete are large all-inclusive units with plenty for kids to do like Rithymna Beach, Creta Paradise and Nana Beach. Rithymna Beach feature our very own Kid s Club. In 2wentys world, Malia s a rite of passage, and frankly, it s not hard to see why. It s a place that s full of bars and clubs, and bursting with party-mad people, silent and skool discos. At the other end of the scale and with more customers is Sovereign and Meon Villas our Specialist brands. Crete is a key destination of their customers. Every year we have seen the number of Weddings in Crete increase, excellent hotels and location ensure this growth continues. Crystal launched it s Greek summer programme with some stunning hotels, some of the best Crete has to offer. Small & Friendly has chosen five unique hotels to offer in Crete. While Simply, Thomsons Villas with pools and specialist Meon Villas has villas and apartments scattered throughout Crete from the mountainside to beach location. Crete has always been a favourite with Falcon With most heading for Hersonnisos in central Crete.

36 What s in it for me? Crete is a large island with so much diversity from banging party resorts to quiet mountain villages, the traditional fishing port to the busy harbour. Whatever your taste Crete can satisfy. The agent is TUI owned and works hard to support TUI UK. Developing & improving excursion and revenue opportunities for the company and in turn maximise individual staff benefits. There is opportunity to explore by boat, coach or 4x4. All TUI UK team members can enjoy our excursion programme free and with free entrance to any of our water parks you ll never be short of something to do. Crete has a wide variety of roles available including roles in Sensatori, & Couples. 26 Holiday Advisors 3 Holiday Advisors (Villa) 6 Holiday Advisors (2wenty/ Youth) 2 Holiday Advisors (Weddings) 5 Specialist Concierges 9 Childcare 5 Administration 1 Flight Seat Sales Admin 3 Airport Representatives 6 Team Leaders 4 Sensatori Guest Relations 3 Sensatori Airport Correct at 2012 Crete is a highly rewarding but a demanding location to work. The Crete team is mainly based in one of six locations. Each team consists of approx staff. The teams will nearly always have staff accommodation located close by. Crete has every type of accommodation, from Villas to 5T Spa resorts. Majority of hotels are 3T & 4T half board or full board. The volume driving differentiated brands such as Sensatori and Couples in Crete mean high performing, customer focus staff drive this gateway. A strong sales focus in our core 3T 5T units in all resorts is very important to both the customer in getting the best excursion out there and to us as a company. After working hard, all resorts have a good nightlife scene including excellent restaurants or you could just chill out on the beach. Just about all your favorite toiletries are available in Crete, But if you love a good cup of tea, then bring tea bags. the local stuff is very weak. Crete is a beautiful island with stunning scenery, plenty to do and lots of history. We've got 2 adrenalin fueled water parks on our door step for days off plus amazing night life of all kinds. The Greek food is amazing, especially Adam Gore in the local tavernas which we have loads of. I'm working in a great team and we all go out together on our time off which really helps with the team bonding as well." - Adam Gore. Holiday Advisor. Central Crete Living on the greener part of the Island means more than just sand & rocks for scenery. Life is good with lots of beach to spend time off on. Days and nights out can be traditional or modern in the town of Rethymnon and near the culture of Chania. It s sunny nearly every day which makes me the envy of my mates. In the area I live the locals are really friendly and the food is great. The hotel staff here are super friendly which really helps customer service, and customers that come here love getting out and about seeing the real Crete a winner with sales. - Connor Jackson. Holiday Advisor. West Crete

37 Cyprus Summer & Winter Tracey Steele, Area Manager Cyprus is one of the best places you can work! I am not biased I promise! Read on to find out why! The island only takes two hours to drive from one side to the other. We have four main resorts. Protoras This is mainly 4 and 5 star hotels with one main strip of bars. Mainly suited for families and couples,but on fig tree bay which is the best beach on the island. No issues in hotels really and some really good fun nightlife. Ayia Napa is 10 minutes from Protoras. Ayia Napa is the young and lively resort and we have Unplugged and 2wenty s there plus a fair few family and couples hotels. Its also home of one of our gold hotels too so a real range. The clubs and bars are really good and around a square so quite compact. Limassol is the central resort and is where the office team and head office is. We also have yield and purchasing teams here plus a couples hotel and a family hotel with kids club. It s a city really so there is loads to do. The nightlife ranges from sophisticated beach bars and clubs to British pubs and local haunts. Paphos is 45 minutes from Limassol and has a big team and a HV too. There is a bar street here so it s quite lively. We have a team of around 80 here and hotels range from family to gold to couples and also chic and unique so really the full range! It has an old town too. One of the great things about Cyprus is that alongside the Cypriot places there is also a good selection of comforts from home M and S, Debenams, Starbucks and Top Shop too! So you never feel too far from home. If it s Cypriot Taverna s you want and a more local scene, its there for you too. The island has some of the best trips in the world! We do Jerusalem by flight, undersea walkers where you walk the sea bed in a helmet or ride an underwater jet ski. We have jeep safaris, loads of lively and themed boat trips and finally scuba diving and the usual island trips with a twist. We have a lot to see such as the Troodos mountains and we take customers up to the Northern occupied side of the Island which is Turkish! So you get to see two countries here too. Waterparks are in all resorts and as nowhere is too far you can get the chance to visit other resorts on days off as the teams tend to see each other when the time is there. We have a team of around 140 and every product in the range except Sensatori. No night flights and very little guiding also!! How can you do better than that!! Read on to find out more. IMPORTANT FACTS We have two airports in Cyprus. Larnaca is a new airport and very modern this serves Ayia napa and Protoras. Paphos serves Paphos resort and Elia and Latchi two really sweet villages north of paphos. Limassol works with both airports. Larnaca flies in on Wednesday and Sunday. Paphos is Wednesday, Saturday and Sunday. None of them have the awful night flights! Cyprus is a year round destination. In winter Paphos and Limassol stay open. We bring in cruise ships in winter and the customers stay a week on the ship and normally a week in Cyprus too. Winter is still busy role-wise but the resorts tend to attract the more mature crowd. We get a lot of repeat customers in these months. Limassol is the livelier of the two resorts open in winter. The Ayia Napa side of the island stays closed. Profit Cyprus is a high profit area. Driven a lot by flight seat sales as we have a lot of ex pats here. Its also the largest wedding programme in the world!! The wedding advisor role is a great role and is a varied one for anyone fancying a change. Its very challenging but as you can imagine also rewarding. We have 10 positions for weddings including a team leader. We do have a lot of differentiated product too so entertainments, childcare and merchandise sell well too. It s a high complexity gateway due to the above and the fact that it s critical we achieve our targets here. We really enjoy developing people here and it s in our culture to do so. So if you fancy trying a new product, new challenge such as wedding or doing the TL workbook this is the place to do it!

38 EXCURSIONS & PRODUCTS Selection of Daytime Excursions to sell We have some great boat trips and mega days where we have themed boats. We have loads of relaxing catamarans too. Underwater scooters and underwater walkers are brilliant trips to sell. They are not available in many places in the world! Quad bikes are available on both sides of the island. We have scuba and underwater communicator where you can chat to your fellow divers!! Concept products available Selection of evening excursions to sell We have a great evening light show in Protoras and a themed Cypriot night too. 2wenty s sell bar crawls, silent discos, waterparks, boat party s, skool discos and foam nights too! Wavedancer fireworks night sells from Limassol and Paphos where they set fireworks off the boat at midnight!! Other Products available weddings We have every concept here except Sensatori so anything goes here. We have two couples hotels. Atlantica Bay in Limassol and the Pioneer in Paphos both great units. We have a production team of 5 professionals that stay here all summer and do shows and cabarets in the diff hotels each night. We also fly in UK acts to some of the hotels too! We have Thomson Family resort and a HV. We also have a range of kids club units both FC and TH branded. We have Platinum, Premier and chic and unique too. We have Splash in Ayia Napa! We have two gold hotels one in Ayia napa and one in Paphos. In between that we have some beautiful hotels such as the Asimina Suites, Elisym, Four Seasons and Napa Mermaid so a real variety! Cyprus is famous for it s standards so we have a lot of 4 and 5 star hotels in our programme. We have a wedding team manager, team leader and 9 wedding advisors. This is a really busy role as you can be managing many weddings each week. It s very much one to one selling and we have loads of products to sell. From horse drawn carriage, hen and stag nights too, upgrading flowers and photography so selling is key. Along with that of course we need to be sure the day is a magical one and goes smoothly. It certainly has it s challenges to get all the paperwork and details just right for the big day. The satisfaction comes knowing you have been a part of their special time and the thanks you get at the end of it means a great deal knowing you made it happen!

39 What s in it for me? Cyprus is a great place to live and work. The culture here is similar to Greece, of course they do speak Greek and are Greek Orthodox, but there are some differences in characters and food! The style of hotels and the way they run their businesses is amazing. They are leading the way in hotels and design. There is so much to do on your days off its untrue. Whether its beaches you love, or skiing in winter in mount Troodos, shopping in Top shop or Zara, dining in some amazing restaurants or a long fish lunch somewhere it s the place for you. We have a small resort called Elia and Latchi which suits someone who can work on their own and is definitely more ethnic. Travel to the Northern Turkish side or see amazing ruins it s all here. I have to say the TV advert Love Cyprus is an apt one for me as there is no way anyone can come here and not love it!! Winter volume in Cyprus varies greatly month to month through the winter and with some of the island opening early for summer or cruise. Plus capacities of customers greatly change from November to February which goes from relatively busy to very quiet. This means that the requirements of our team vary month to month. In some months the teams will be a reasonable size and some smaller teams so again something to consider if you prefer working in larger teams only as this may not be the case in the month that you come to work. You also need to be able to work with multiple hotels and be flexible to any changing demands, in volume and resorts. Due to the fact that we offer every type of customer here we have a real range of team profiles. We need some people who can handle more than one hotel and drive and be more independent. The Villa role is a big role and again we need someone to ensure they can handle driving around and having that one to one customer contact. Weddings role suits anyone who is organised as this is the key skill. We have a lot of diff so teamwork is really important too. With us having some 2wenty s and some Unplugged we also need some youth profile people who can do the bar crawls and get down with the customer type! The suppliers are great here and we are well looked after. They tend to compensate locally and upgrade people when they are not happy so our job is definitely made a bit easier as they are so pro-active. The Cypriots also appreciate our teams so we have loads of dinners out/jollies and days on some of these great trips too. What roles are available here: Childrens and crèche reps (and in charge) Team leaders for TFR/Gold/Couples/families Airport TL in Larnaca Airport reps for Larnaca and Paphos Holiday advisors Villa Advisor (Paphos area only) Wedding Advisors East and West Flight seat sales staff General Admin (Limassol) Finance Admin (Limassol) Sole Admin (One East and one West) We have 10 Managers, childcare/entertainments/ office/rtm/wedding TM. Entertainment staff HV staff including all key roles 3 Sovereign reps (Correct for summer 12) Summer we have UK plugs here so no need to bring adapters. We drive on the left too so bring your license as it s great to hire a car if you don t get one for work. It s pretty hot in summer so bring light clothes. Always bring a glam dress or suit for the end of season jolly as this tends to be a formal affair but fun! UK products, there are plenty here, you can buy anything you would get in the UK pretty much but it can be pricier so maybe bring a bit to get you by. Cash points are all over the place so just bring your bank card. Winter It can be cold at night so be sure to bring the above but also a few warm jumpers! Day times can be warm and in the mid 20 s but it can also be rainy depending on the time of year so there is a real mix of temperatures be prepared for all. Looking forward to meeting you next season!! After working in Head Office for 14 years coming overseas to Cyprus has been a wonderful experience. Cyprus is just like England only we see the sun on a daily basis. Working as Resort Support Administrator has given me a wide variety of new skills and great insight to the overseas operation and the importance of team work. I ve had the Christine Jacobs Resort Support Cyprus opportunity to see the resorts and hotels we bring our customers to. Administrators offer support to all the Team Managers and Holiday Advisors on the front line and also support the hoteliers making sure our customers have the holiday experience they come to expect from such a great company.

40 Sharm El Sheikh Summer & Winter Nigel Galbraith, Area Manager Our biggest winter destination has the lot fantastic hotels, the best excursions in the world, the magnificent Red Sea and the rugged mountain scenery of the Sinai Desert. It s the fastest growing tourist destination, and offers fantastic value for money and year round sunshine what more could you want? Top this with 4000 years of ancient history, and neighbouring countries of Jordan and Israel we really are in the centre of it all. A vibrant resort centre oozing sophistication, internationally renowned nightclubs, familiar fast food restaurants and Bedouin style shisha cafes sit side by side on the promenade. Sharm quite simply gives you everything you could want out of a beach holiday and more. Resorts in Gateway Sharm El Sheikh is now split into 3 areas, the key area for our programme is called Nabq, 80% of our hotels are in this area. The area stretches approx. 15 kms, which a large sandy beach. It is an up-and coming area, with more and more restaurants, bars and night clubs opening. Holiday Village, Splash and Family resort are located in this area along with a further 10 hotels, all staff members live in the hotels. Nama Bay is still the main area of Sharm El Sheikh, this is where all the hub of shopping, a promenade stretching along the sea front, where you can enjoy a cocktail, or dance the night away in Pacha! We now have a smaller programme in this area 6 hotels are located in the area. Hadaba is approx. 6 km from Nama Bay, hotels are spread out throughout the area, It is one of the best spots for Diving or snorkelling, but you cannot walk into the sea, it can only be entered via a jetty. IMPORTANT FACTS Flying programme Sharm El Sheikh has a 7 days flying programme in the summer season, and 5 days in the winter, with 30 flights in the summer and increases in the winter season. No night flights, and only one airport shift a week. The transfer times are pretty good ranging from 15 minutes to max 40 mins Sharm El Shiekh drives very high sales and Sundry income, we have an excellent excursion programme to suit all tastes.

41 EXCURSIONS & PRODUCTS Selection of Daytime Excurions to sell VIP Cruise Fabulous adults only cruise to the reefs of Tiran, 3 snorkelling stops and freshly cooked BBQ on board with waiter service. Cairo / Luxor by Air A chance to visit Egypt s treasures the Pyramids of Giza or the temples and tombs of Luxor just a 45 min flight away to each gateway to history. Discover Sharm All the best bits of Sharm in one half day with a lovely boat trip along the coastline to boot Selection of evening excursions to sell Sinai By Starlight a fascinating evening of stargazing, camels and traditional Bedouin hospitality. That Friday Feeling Introduction to 4 of the best bars in Sharm s No1 Hotspot Naama Bay Ultimate Desert Experience Quad Biking or sand buggying in the evening to catch the sunset, camel ride, BBQ dinner and Bedouin entertainment Concept products available Sensatori Splashworld Thomson Family Resort Holiday Village Soho Square Ultra stylish entertainment complex with no hassle duty free shopping, ice bar, bowling, clubbing and 5* dining. Other Products available Platinum Al La Carte Airline Ancillary Pre-booked seats Extra space seats Extra luggage allowance Champagne and chocs

42 What s in it for me? Sharm El Sheikh will give you a taster of what is up and coming within our varied programme. You can mix ancient with modern working in Egypt from Snorkelling on your day off to visiting the Pyramids. What roles are available here 3 RTMS 1 hotel based Team Leader 2 Welfare roles 11 HA s (we employ approx 18 locals in Sharm) 1 Admin 3 Guest relations Sensatori 5 HA s Holiday Village 1 Team Leader Holiday Village 1 Holiday Village Manager 1 Sensatori Manager 1 Sensatori Team Leader Staff who work in Sharm El Sheikh should be prepared for working within a team or sole repping, looking after several hotels. Most of our hotels being All Inclusive, we have a variety of hotels from 3T Skytours right the way up to 5T A la Carte. Organisation is a must as we still complete a lot of paperwork in Egypt, and excursion tickets are still hand written. Team members should all be able to use their own initiative and should be used to working alone, you will need to be empowered to make decisions on your own as there can be challenges whilst working here. Also please bear in mind that this is a Muslim country and so there are stricter social rules than in Spain or Greece. All staff members live in hotels and have strict guidelines about sharing accommodation. The suppliers and agent are excellent and also willing to help solve problems. Sharm is a great place to work, it has such an appeal that I ve worked here for many seasons! Be prepared though, it s a very different culture. Sharm has something for everyone a good mix from beaches, amazing snorkelling, great nightlife including Pacha, Hard Rock and Space, or go and experience the local way of life by heading down to the Old Town for Shisa and Egyptian tea. If you are active and want to explore, there is no better place to be. Learn new skills from diving to windsurfing, hop on a local bus to Cairo,or even visit places further away such as Luxor, Petra or Jerusalem! You can even climb the summit of Mount Sinai where Moses spoke to God!!! Come to Sharm for a great season and lots of fun! Steve Lewin Sensatori Guest Relations

43 Hurghada Summer & Winter Nigel Galbraith, Area Manager Over 20 years ago this was just a small fishing village with a harbour connecting Egypt to Saudi Arabia and Yemen now its becoming one of the largest Holiday Resorts on the Red Sea Rivera stretching about 50 kilometres on some fantastic Beaches and Coral Reefs teaming with Marine life to discover. With Sharm El Sheikh just a 20 minute flight away Hurghada is definitely in the race for the best beach resort in Egypt. The resort is surrounded by the Eastern desert mountains and with this in mind this is your chance on your day off to go off road and visit the amazing Egyptian desert either by Jeep or driving your very own spider buggy up and down over the massive sand dunes, it really is exciting and adventurous. Where else to Dive and snorkel but in the Red Sea, renowned for its amazing coral reefs and over 2000 species of marine life including turtles and dolphins. Hurghada also boasts the largest water park in the middle east in the resort of Makadi which has over 50 slides. Nightlife in Hurghada varies from a night out at the Marina trying out one of the nice restaurants or cafes to simply hitting the dance floor in one of many clubs especially little Buddha and the White Beach which are some of the reps favourite hang outs. The resort of Hurghada is only 4 hours by road to visit the Ancient city of Luxor and here is where you see the real Egypt visiting the largest burial site in the whole world, the valley of the kings. Resorts in Gateway There are 4 sub resorts in Hurghada. El Gouna, Makadi Bay, Sahl Hasheesh and Down Hurghada. There is driving involved so you must be prepared to drive and be confident enough especially here in Egypt. All the hotels are All Inclusive and most Staff accommodation are based in these hotels. Although you may not be living with someone in the same resort they are only a short drive away. The Resort is operational 12 months, with Couples and mature people in the winter months to young couples, large groups and families in the Summer, the resort has 2 massive splash properties and also the first and highest scoring Couples Unit in the programme. IMPORTANT FACTS HRG has currently one flight day a week with 3 flights with a second arrival day from our Twin centre guests in Luxor. Transfers range from 15 minutes to 45 minutes pending on which resort they are travelling too. Airport Day are in the afternoon and all flights are early evening there are no late flights in resort. As a Holiday Advisor working in Egypt you can expect to work to high Sales and CSQ Targets. Our Excursion programme is one of the best in Egypt therefore we need the very best sellers in the company and people who strive to achieve above there targets.

44 EXCURSIONS & PRODUCTS Selection of Daytime excursions to sell Selection of Evening excursions to sell One of the main reasons why people come to Egypt is because of the historical excursions available to them. Cairo is only an hour flight away or 7 hours by road, and its here where you will witness one of the worlds seventh wonders the Pyramids of Giza, the Sphinx and the Cairo Museum. Alternatively we have a couple of options to visit the real Egypt, the Ancient city of Luxor where you can see for yourself some amazing Temple and Tombs, see the real Egyptian life and even take one of the worlds greatest Hot Air balloon flights over the valley of the Kings. Alternatively for the Adrenaline Junkies we have Quad bike adventure and Spider Buggy s where you can drive yourself through the desert. We have the beautiful island of Mahmaya which is a small Caribbean Island in the middle of the red sea and then we have some great Boat trips and diving that we offer through Emperor Divers. And For the big Kids we have the Makadi Splash Water Park the biggest in the middle east. And the grand finale swimming with Dolphins in there very own habitat in the blue lagoons of the red sea. Something that you can t do at home and that s Star Gazing and where else do it that in the middle of the desert at night. Our super Safari first whisks you out late afternoon over the sand dunes by 4 x 4 jeeps, stopping to see the mirages in the desert and visiting the tribal people of the desert the Bedouins. Witness the amazing sun sets over the mountains and discover for your self why they call it the red sea and then after a BBQ dinner see for yourself what the talk is all about. Looking through Giant Telescopes see for your self the stars and planets so close like you could pick them out of the sky yourself. If that s not your thing and you want to go out and meet the locals try bartering then join us on the Rock and shop where we will see Hurghada by night and hit the Egyptian Souk where you can test you haggling skills and then the modern part of the shopping experience with visiting the fixed price shops finally stopping at the Hard rock café for a bit of dinner Concept products available Hurghada is home to 2 massive Splash hotels, the Jungle Aqua Park in Hurghada and the Splash Makadi Saraya. We also have the Premier Le Reve hotel in Sahl Hasheesh which was the highest scoring Couples Hotel in Summer 2011 and has been No 1 on Trip Advisor for the past 18 months.

45 What s in it for me? Hurghada is a varied resort with lots to offer our customer and ourselves. It is a busy resort with over 30 different nationalities visiting the destination so plenty to do in your free time and in work. Our agent and Suppliers work well with us and are always supportive of our programme here. Go on any trip on your day off, just let your RTM know and with good discounted rates for your friends and family. Not forgetting shopping there is a massive Hyper Market called Spinney's which has everything you could want under one roof, from your home comforts like snacks, sweets toiletries and cloths. Staff who work in Egypt in general have to be prepared to work in all different types of accommodation to your standard 3T All Inclusive Hotels to our top Premium units. There is always a great sense of team work with all staff living near by. Team Members should be able to use their initiative and be empowered to make decisions on there own, as there can be challenges whilst working here, also please bare in mind that it is a Muslim country so there are stricter social rules than there are in Spain. As Hurghada is quite an established destination you will find a lot of your creature comforts available to buy when you re here. Toiletries although available, can be a bit more expensive than in the UK so bring some with you to stock up.

46 Luxor Summer & Winter Nigel Galbraith, Area Manager Luxor has been called the world s largest open air museum, with plenty of monuments in this city. The city is split into 2 areas divided by the river Nile where one side is said to be the side of life where the sun rises and the other side is the side of death where the sun sets. This city has been a major attraction for tourists in Egypt for hundreds of years. Visit the very famous Valley of the Kings where you will see Pharaoh's tombs buried deep into the mountains, with the colours so bright it is almost unbelievable. Explore the never ending Karnak Temple with all of the columns and pillars covering the biggest temple site in Egypt. Sail along the River Nile from Luxor to Aswan stopping off at some of the most beautiful temples, taking in the magical view of the Nile, views which you have probably only ever seen on films, taking you back to biblical times. The resort is encased by the mountains and as you fly over the desert you will see a fabulous twisting blue which is in fact the river Nile. Days off can be spent wandering through the backstreets or the local souk where the local people go about their daily business, in and out of small shops or relaxing in a local coffee shop smoking a shisha pipe. Barter to your hearts content to bag a bargain or even sit down at one of the riverside hotels or café s and watch the world go by. Life on the Nile is so different always something going on and no two days are the same. Nightlife in Luxor is very quiet and laid back, mainly hotel entertainment, a couple of small pubs where the music plays and some nights it can be busy. The resort of Hurghada is only 4 hours away by road to the amazing Red Sea, where the underwater life is so amazing, you will be surrounded by fish, you can learn to snorkel and dive. An international driving licence would be useful, although if driving in Luxor you must be confident as the traffic is very fast moving The hotels & cruise boats vary from Bed & Breakfast, Half Board, Full Board and All Inclusive. Staff accommodation is based either in a hotel or Nile Cruise boat. The resort is operationally 12 months with well travelled and mature people in the winter months to young couples and groups in the Summer. The resort has 5 Nile Cruise boats along with 6 hotels. IMPORTANT FACTS Luxor has currently one flight day a week with 2 flights. Transfers range from 25 minutes to 45 minutes depending on which area of Luxor they are travelling too. Airport Days are afternoon and early evening there are no late flights in resort. As a Holiday Advisor working in Egypt you can expect to work to high Sales and CSQ Targets. Our Excursion programme is one of the best in Egypt therefore we need the very best sellers in the company and people who strive to achieve above their targets.

47 EXCURSIONS & PRODUCTS Selection of Daytime excursions to sell Selection of Evening excursions to sell One of the main reason why people come to Egypt is because of the historical excursions available to them. Watch people live in times of 100 years ago, you will visit the real Egypt where you can see for yourself some amazing Temples and Tombs, see the real Egyptian life and even take one of the worlds greatest Hot Air balloon flights over the valley of the Kings. Witness some of the fantastic temples as you sail along the Nile on your Nile Cruise boat. Explore the Nubian villages whilst sailing through the cataracts of Aswan. Experience the Sounds and Lights of temples from times gone by, watching and listening to stories of Pharoah s and lives from the past. Sitting near the sacred lakes where High Priests have anointed themselves in Ancient times before praying to their chosen God. Karnak Temple has a very informative feel, whereas Philae Temple is very romantic. Join in some fabulous evening entertainment, watching the Egyptian folklore show, whirling dervish and belly dancers whilst feasting on an Egyptian buffet. Cairo is only an hours flight away and its here you will witness one of the worlds seventh wonders the Pyramids of Giza, the Sphinx and the Cairo Museum. Witness the amazing sun sets over the mountains and discover for yourself why this is a land that people dream about visiting. Visit the Red Sea only 4 hours away by road where you can explore the crystal clear waters and maybe even a grand finale swimming with Dolphins in there very own habitat in the blue lagoons of the red sea. Concept products available Luxor is home to 5 Nile Cruise boats and 6 hotels varying from All Inclusive, bed and breakfast, half board and full board. Working in Luxor is an absolutely amazing experience, one you will never forget.

48 What s in it for me? Luxor is a different resort with lots to offer our customer and ourselves. It is a busy yet laid back resort with different nationalities visiting the destination. Our agent and Suppliers work well with us and are always supportive of our programme here. Go on any trip on your day off, just let your RTM know and with good discounted rates for your friends and family. Not forgetting shopping there is a local souk where you can pick up some bargains, and even a local supermarket called Arkwrights where you will find Grenville s push bike parked outside. Staff who work in Egypt in general have to be prepared to work in all different types of accommodation to your standard 3T All Inclusive Hotels and Nile Cruise Boats to our Premium units. There is always a great sense of team work with all staff living near by. Team Members should be able to use their initiative and be empowered to make decisions on there own, as there can be challenges whilst working here, also please bare in mind that it is a Muslim country so there are stricter social rules than there are in Spain. As Luxor is an established destination you will find a lot of your creature comforts available to buy when you re here. Toiletries, although available can be a bit more expensive than in the UK so bring some with you to stock up. If you want the opportunity to work in a country with a diverse, different and fascinating culture, the most astounding history and where the sun always shines, then Luxor will tick all those boxes. The river Nile is there to admire, showing you a very different way of life and the desert which stretches for miles. On your days off you can relax by the pool, eat out and try the delicious local dishes or go to one of the varied international restaurants. The night life is quiet though, as would be expected in a traditional Islamic area. Or you can continue your explorations of the many fabulous historical sights in the area. Oh! and sailing down the Nile looking after your guests on a Cruise boat is the best job in the whole wide world - beside the river there's always something to watch, seeing the locals going about their daily lives in the traditional way and the beautiful scenery that's always there. And, of course, so many more awesome historical sites to astound you and your guests. Alison Fruish HA.

49 Marsa Alam Summer & Winter Nigel Galbraith, Area Manager Twenty years ago Marsa Alam was little more than a sleepy fishing village, but the region's beautiful beaches and it s virgin coral reefs are set to make it a prime holiday spot. Our advice is to go before the crowds discover it. The resort is surrounded by masses of desert on one side and the Red Sea on the other and so on your day off it is a great to get out into the Red Sea diving, snorkelling or soaking up the rays on one of our boat trips. Marsa Alam and the Red Sea is renowned for its unspoilt coral reefs and over 2000 species of marine life including, turtles, dolphins and dugongs. Each time you go out you are guaranteed to see something completely different, colourful and beautiful. Nightlife in Marsa Alam is very low key with reps getting together to enjoy an evening meal together in hotels or down at Port Gahlib or sitting in the local café having a drink and smoking a shisha pipe. The resort is only a 5 hours drive from the incredible city of Luxor where you can experience some of the most fascinating Ancient Egyptian History, and about the same distance to Aswan and Abu Simbel where you will see the jaw-dropping, awe inspiring temples that were carved into the mountain side and then moved 60ft above sea level by UNESCO. Marsa Alam does involve some driving, the majority of our hotels are all next to each other, however we do have a few hotels to the south of the Resort which is about a 40 minute drive on the way to Marsa Alam city and also a hotel which is also about a 40 minute drive in the opposite direction towards Al Quesir so Holiday Advisors should be confident driving! Most Holiday Advisors will live in their hotels and so nobody is ever too far away. The resort is operational 12 months a year and welcomes many kinds of clientele, mainly couple of all ages and families. For Winter 12/13 we will be opening a new Splash Hotel In Marsa Alam and by Summer 13 we will have a new Couples hotel, Splash, Platinum and A La Carte hotels to offer customers and so a wide variety of products and concepts for you to work in!! IMPORTANT FACTS Marsa Alam currently has one flying day a week with only 1 flight, during winter 12/13 and Summer 13 this will go up to two flying days and two flights a week, one from Gatwick and one from Manchester. Marsa Alam airport is situated centrally in the resort and so most of the transfers are only minutes, we do have a couple of hotels a bit further out with the maximum transfer time being around 45 minutes. The airport itself is privately owned and very small and all of the flights are in the daytime or late afternoon so no late night flights!! As a Holiday Advisor in Egypt you can expect to work to high Sales and CSQ Targets. Our excursion programme is one of the best with a wide variety to suit everybody, and as Marsa Alam is still a relatively new destination there are still exciting new excursions being introduced!! Therefore here in Marsa Alam we look for the very best Holiday Advisors in both selling and customer service.

50 EXCURSIONS & PRODUCTS Selection of Daytime Excursions to sell One of the main reasons people visit Egypt is for the fascinating history it holds, here in Marsa Alam we offer three of the best historical excursions to our customers, the first and most popular being a visit to Luxor either by day or overnight where you get to step back in time and wander around the largest open air museum in the world, Karnack Temple, visit the burial ground of the Pharaohs at Valley of the Kings and experience a bustling city full of the local way of life, for those that chose to spend the night there they also get the chance to witness one of the best sights in the world as they take to the air early morning by hot air balloon over the West Bank, this is the second best place in the world to do a Hot Air Balloon Ride!!! The second is an over-night excursion to Aswan where you get to experience what Egyptologists are calling the 8th wonder of the world.abu Simbel. You will be amazed and astounded at the sheer magnitude of the 4 Colossi, the magnificent Temple of Ramses II and the mysteries within. We also offer tips to Cairo to see the Great Pyramids of Giza either by road or air. Alternatively for those who prefer to stay closer to home we have a variety of exciting and different sea excursions on offer, take to the seas and witness first hand the beauty the Red Sea has o offer. Most of our customers in Marsa Alam come for the incredible marine life and so for that reason we have a selection of fabulous boat excursions to offer, from Oceans Red Sea cruise where you get the chance to not only take in the massive coral reefs but also, will hopefully get to swim alongside huge Giant Sea Turtles, so close that you may have to move out of their way or if you are really lucky you may come up close and personal with our favourite Dugong, Dyson. We also offer boat excursions to the stunning islands of Hamata, and Samadai Reef, famous for the Dolphins where if you are lucky they will come and swim and play with you in their own habitat!! Here in Marsa Alam we also offer a wide variety of different diving experiences from beginners to the very advanced so if you are into diving and would like to spend your day s off under water this really is a great destination for you!! Selection of evening excursions to sell Here in Marsa Alam we either have desert or sea and so for any adrenaline junkies looking for an exciting and exhilarating experience there is the Super Safari where you will go off-roading in a 4x4 into the mountains of the desert to meet one of the local Bedouin tribes, here you will get to go quad biking, ride camels and learn about how these tribes have survived for centuries. We also have excursions to the two nearest places to Marsa Alam, the first is a shuttle bus to the up-and-coming, cosmopolitan marina of Port Ghalib, here you can enjoy shisha and socialise whilst taking in the sights of the beautiful yachts, or try your hand at a spot of haggling in the souk. Here is also where you will find a couple of your home comforts such as a Costa Coffee, Pizza Hut, TGI Friday s, Baskin and Robin Ice Cream and a bowling Alley. The second is a visit to the very local city of Al Quesir, this is a typical city and so customers get to experience a bit of local life, they will get taken to the local mosque and church as well as visiting Queen Hatshepsut's castle as this is home to the oldest port in Egypt where the Queen used to send all of the goods across to Saudi Arabia as it was the shortest and quickest distance between Egypt and Saudi Arabia. Al Quesir is also the place where customers will get to experience true haggling and get much cheaper pressies to take back home with them. Concept products available Marsa Alam is currently home to a Platinum hotel, the Iberotel Coraya, which is the number 1 hotel on trip advisor, this hotel will be entering the couples programme for Summer 13. We will also be having a Platinum hotel in the Iberotel Lamaya and a brand new hotel for us for Winter 12/13 is the Akassia hotel which will form part of the Splash programme. Winter 12/13 and Summer 13 is a very exciting time to be part of the team in Marsa Alam with a variety of different concepts being introduced.

51 What s in it for me? Marsa Alam is a very small up-and-coming resort which is slowly becoming more and more popular and with the introduction of more British flights from Winter 12/13 this is a great time to work here before it gets too busy and over crowded! What roles are available here? 1 Stand alone Resort Team Leader 2 Holiday Advisors Go on any of our excursions on your days off, just let your RTL know and also good rates for visiting family and friends means that you can really treat them to something special. Our agent and suppliers work well with us here in Marsa Alam and are always supportive of our programme and want you to get the most out of it, both in work and in your free time. Staff who work in Marsa Alam should be prepared for working within a small team, you will be sole repping with most of our hotels being All Inclusive, we have a variety of hotels from 3T Skytours right the way up to 5T A la Carte, as the team is so small there is always a great sense of team work with all staff living near by, all staff should also be aware that free time is normally low key with Holiday Advisors normally meeting for meals or to smoke shisha in the local staff café of at Port Ghalib. Team members should all be able to use their own initiative and should be used to working alone, you will need to be empowered to make decisions on your own as there can be challenges whilst working here. Also please bear in mind that this is a Muslim country and so there are stricter social rules than in Spain or Greece Marsa Alam is not very well established like resorts such as Sharm El Sheik or Hurghada and so it is not easy to find your creature comforts here. Please bring with you anything that you will really want during the season. In the resort itself you will find two small super markets where you will get local produce and some imported chocolate but the nearest real shopping experience is in Hurghada which is about a 3 hour drive away. However most hotels are All Inclusive and most staff will live in hotels so you should never go hungry with so much tasty food on offer for you!

52 Florida Summer & Winter Sharon Johnstone, Area Manager This has to be one of the most exciting places to work. In Florida there is something going on 24/7! From world class theme parks to class act attractions working in Florida is a dream come true. An exciting and varied excursion program includes Walt Disney World, Universal Studios, SeaWorld, days out to Miami and the Everglades, the amazing Kennedy Space Centre, Hot Air Ballooning and so much more. This year round resort truly has something for everyone, whether it is a day on the beach, an African style safari or a G-Force roller coaster, we have it covered. The resort is divided geographically into 4 areas however there is a one team approach to achieving results. The geographic areas are International Drive, Lake Buena Vista, Walt Disney World and Kissimmee. Florida is a Thomson only destination for mainstream but does have a strong specialist programme encompassing American Holidays, Jestsave, Hayes & Jarvis and Thomson Worldwide. IMPORTANT FACTS Currently Florida has 11 flights a week from LGW, BRS, BHX, EMA, MAN, NCL, GLA & EDI. Current flying program is over 6 days There are no night flights This is a medium complexity gateway with loads to sell, see and do. Targets can be hard to meet and therefore we need strong sellers who are sharp on product knowledge. Visa Requirements: The Company will arrange the Visa for you but there are some restrictions, so before you apply for this placement, please ensure you meet the following criteria: Must be a UK National Aged between 21 to 35 Clean Driving Licence Clean Criminal Record Atleast 1 years service with Tui plus either 5 years continuous experience within the Travel Industry or a Degree/Diploma in Travel & Tourism.

53 EXCURSIONS & PRODUCTS Just about everyone who steps off the plane in Florida is here to visit the magic of Walt Disney World or the Wizzarding World of Harry Potter. Whatever your preference we offer it all. If the theme parks weren't enough we have fabulous days out to Miami and the Everglades or the beautiful beaches of the Gulf Coast. If that is not your thing how about a trip to the Space Coast. Visit the awe-inspiring Kennedy Space Center and maybe you will be lucky enough to hear. Houston we have lift off. Maybe you would like to head a bit north for the Florida Adventure Tour and swim with a manatee in their natural habitat or take an airboat ride and do a little gator spotting. The nights are just as busy as the days! We have the world famous Blue Man Group on nightly at Universal Studios it is a fun quirky show that is loved by our HA s and customers. Another customer and HA top pick is the Outta Control Comedy Dinner Show at WonderWorks this unique venue provides fun for the entire family with all you can eat pizza and beer and wine everyone has a good time. There is also the night time haunts of City Walk at Universal Studios and Downtown Disney both full of dining experiences and night time entertainment. Downtown Disney is also the home of the enchanting Cirque du Soleil. As amazing as the theme parks are and as fun as our days and nights are we have to put a word in about the shopping it is great! Whether it is a designer label or a boutique discovery you are looking for you will enjoy the malls and outlets and take home a special memory of Florida. For S13 there will be handpicked hotels but no concept or differentiated products.

54 What s in it for me? Florida is the world s home for theme parks, attractions, dinner shows, fabulous white sand beaches and fantastic shopping.. Our customers are on the go from the time they land until they depart.and so are our team. You will never be at a loss for something to do all you need is your sense of adventure. What roles are available here: 2 Resort Team Managers 12 Holiday Advisors Visas are required, the process is lengthy (can take up to 3 months) and expensive. Please ensure you are able to commit to the full season before requesting this placement as the cost of both visa and flight will have to be repaid if you do not complete the whole season. Tui obtain the visa for you and details of the process will follow once the placement has been confirmed. Staff working here must be driven to succeed. There are a variety of units to work in from the busy International Drive, the magical properties of Walt Disney World and our very strong villa program. This is a dream destination for many of our customers and expectations are high. You must be able to deliver state of the art customer service and be an excellent decision maker who can use their empowerment to deliver our product. This is an excellent resort to work in for team players with a sense of adventure, great product knowledge and a sincere desire to succeed. All staff working here are seconded onto a Hotelbeds USA contract and are paid weekly into an American Bank Account. Driving is essential and all staff must be willing to take an American driving test within 30 days of arriving in resort. There is nothing you cannot buy in Florida! The larger grocery stores even sells Marmite! There is world-class shopping here and with a favorable exchange rate your money goes that bit further. It is always nice to have those personal items that say home to you, mementos and photographs always are a nice touch. You work really hard and it is worth it. There is more to see and do here then you can imagine. It is a great place to go out and explore or spend the day at the theme parks. James Burkin, Holiday Advisor. I love working at the Disney Hotels, it really is a special place, I am so happy to be here. - Myer Lucas, Holiday Advisor

55 Fuerteventura Summer & Winter Annerley Williamson, Area Manager An Overview Fuerteventura is the most laid back of all the Canary Islands, it s a very special island which has quite a cool surfer chill out vibe as well as being a surfers paradise, it hosts some of the biggest wind surf and kite surf competitions in the world, so if you ve always wanted to surf you won t find anywhere better! We have the most gorgeous beaches & some as lovely as the Caribbean including the famous sand-dunes of Corralejo and a 32 kilometre stretch of beach in Jandia. The island suits everyone whether you want to relax, learn the local culture, enjoy stunning beaches, or even take up a new sport like kite surfing! All whilst being part of a very small and close friendly team. Fuerteventura is split into 3 key resorts: Costa Caleta is a great little resort with a golden man made beach and lots of bars and restaurants ranging from typical British restaurants to Spanish tapas bars and a la carte. There s a great atmosphere in this resort between locals and staff and everyone is friendly, you also tend to mix with other tour operators as it s a close knit team. Corralejo is a resort that has grown out from the harbour area so it s a bit more traditional and has a hippy, chilled out feel, there s a huge choice of restaurants and bars all lining the waters edge. You can wander the beach side cafes and will hear locals playing guitar, there s a great vibe to the place. All major tour operators are here so it s quite a social resort. The main office is based in the neighbouring island of Lanzarote but there is a small office based here should you need the odd photocopy. Lanzarote is only a 20 minute fast ferry ride away so you can island hop to Playa Blanca or visit live Volcanos! Jandia has a very Caribbean feel, the hotels are big and impressive with lovely gardens and it gives the feel of being in a long haul destination as the sun always shines. Jandia has some of the nicest hotels on the Island most are 4/5 star. This resort suits anyone who loves to be more independent as your in the far south of the island so it s over an hours drive to the airport and 2 hours to the north and Corralejo. One of the positions in Jandia involves driving so this area usually suits more mature people who are not fussed on having the full on party style nightlife on their doorstep, but want good hotels, beaches to die for and an excellent quality of life, with a spot of nightlife thrown in. Fuerteventura is open all year and has fantastic weather in summer & winter. We have a good selection of excursions and great restaurants and fun bars, where you get treated like a local who has been there for years. So besides the opportunity to sell great days and nights out, you ll never be stuck for something to do on your day off! It won t cost you lots to have an excellent quality of life here as the cost of living is more reasonable than back home! And if you miss home comforts we do have several shopping malls and big supermarkets where you can get UK favourites as well as the local stuff. Flying programme In Fuerteventura we have two flight days, these are usually a Wednesday and a Saturday. The airport is a brand new state of the art building making our airport operation quite straight forward, the operation at present means that you can expect to do an average of 2-3 transfers per person in the week, or some see offs. However we are always reviewing the way we work so this may change in the future. At present the airport in Fuerteventura closes at night so we have no late night flights. We have flights into Fuerteventura from most UK airports. And transfers can take between 30 mins to 2hrs depending on what resort you work in. The nearest resort to the airport is Caleta, approx. 20 mins drive away. As a Holiday Advisor working in Fuerteventura you need to be independent and have a mature outlook as there is not a huge management team to help you and the Area Manager is based in lanzarote, so it suits people who are hard working and get on with it, if you like working in small close teams then its ideal. It suits people who like to have their own space, more so in Jandia. Fuerteventura is an island that is quite modern and it is renowned for hitting sales targets, we don't have loads of excursion competition like bucket shops so it s a good place to earn commission. Capacity Although Fuerteventura is the 2nd largest Canary island in size, it s the smallest programme in Canaries, with a capacity of approx. 40,000 pax in Summer, this tends to be almost the same in winter so an even operation. There is quite an even split of First Choice and Thomson brands with some Skytours and a small Sovereign programme. Its an island with sound hotels with arrivals mainly all concentrated into big hotels with very few small hotels.

56 EXCURSIONS & PRODUCTS Fuerteventura has some great days out which our customers really enjoy. Here s a little taster of what s on offer. Take a walk on the wild side and cuddle a baby alligator, get a kiss from a sea lion or say hi to a hippo. Oasis Park is home to a huge number of birds, reptiles and African animals and favourite attractions include the counting parrots. The animals have usually be rescued and you can even get close to Giraffes! Leave Fuerteventura s sandy coastline and head inland to discover its pretty whitewashed houses, cobbled streets and traditional handicrafts on Fuerteventura Uncovered. You can sign up for a neck massage in an aloe vera plantation, see the Aztec carvings on the doors of Parjara s church and stop-by the windmill museum. For something completely different, Lanzarote is a short fast ferry ride away & completely different from Fuerteventura. See the national park Timanfaya where we still have a live Volcano, you ll see geysers, hot rocks and even an oven powered by a volcano s heat. Then there s the emerald green of the lagoon at El Golfo that is on our trip over to Lanzarote. What products or hotels are available in Fuerteventura? Fuerteventura is quite simple when it comes to products, there is not a huge differentiated programme at present but we are always on the lookout to grow this, but we do have some great hotels on offer. In Caleta and Corralejo we have a good mix of hotels for everyone from young people, couples, low budget and older couples. Although Fuerteventura has a very relaxed chilled out vibe there s still plenty to do in the evenings, although most of the larger nightlife is in Corralejo. There s one night out that is not to be missed that is the award winning Music Hall Tavern show which is a Must Have Ticket whilst visiting Fuerteventura. Starting the evening with a welcome drink and a delicious 3 course meal! Then prepare to enjoy a great evening of comical entertainment from fun, feathers, laughter and frocks to a dragtastic tribute to many legendary stars like Tina Turner and Lady Gaga, I am sure by the end of your night you will be up out of your seats and dancing in the aisles. MHT is now famous across all the canary islands! And the star of the show even has a programme on Sky the Mrs T show! We also get quite a few fiestas and carnivals with huge stages set up on the beach, live bands and even fairgrounds! Some nice things to do in Fuerteventura while you re here Visit some of the shopping malls, we have some really trendy shopping centres so if your missing home you can still go shopping here for everything you need. Go to El Cortillo it s a gorgeous unspoilt beach and its always somewhere where only the locals go, so you can escape to a little piece of paradise In Jandia the hotels are mainly 4-5T and this is home to our two platinum hotels Fuerteventura Princess and Club Magic Life Fuerteventura. The Club Magic life has everything you could wish for from Pilates classes to a restaurant that caters for every need. Most hotels in Jandia are sea front locations and are all inclusive, and are very much like hotels in long haul, large and impressive with amazing sports facilities and gorgeous beaches and so much happening that you can t want for more. We have every end of the scale when it comes to hotel types from very upmarket hotels to hotels that suit a low budget so we have some Skytours hotels featured mainly in Corralejo. There's several Platinum hotels and some A la carte hotels as well as some lovely Sovereign hotels too. Fuerteventura is an ideal place to work for anyone who wants to gain experience working under their own initiative. Head to the waterpark Baku it s a lovely waterpark and a great way to spend your day off. Why not go on a jeep or quad bike safari, Fuerteventura can offer a lot of adventurous activities there's quad bikes, trikes, kayaking, surfing, kite surfing, off road safaris if you like the outdoors and active sports then Fuerteventura is a perfect choice. Go and watch one of the famous surf competitions, or why not visit the caves of Ajuy?

57 What s in it for me? The weather in Fuerteventura is hot all year round as its the closest canary island to the African coast. In the summer there is a slight breeze keeping you cooler and in the winter the sun stays with us making this a great place to work. And its never to hot to have those sleepless nights. Working in Fuerteventura gives you the chance to explore on your days off! Be adventurous and do some adrenalin activity or just chill out with the surf scene. The beaches are stunning and if you exhaust what Fuerteventura has to offer then you can always hop over to Lanzarote and visit your colleagues which only takes 20 mins on the fast ferry, you can learn to surf, kayak or just take it easy. You can fly to all Canary islands on the internal flights some flights can get you to an neighbouring island in just 30 mins! Fuerteventura has a great excursion programme and don't forget you can enjoy these experiences just as much as your customers. Whether its chilling on the catlanza, heading off road to deserted beach s or enjoying the many gorgeous restaurants there is something for everyone on this chilled out island. 1 Resort Team Manager 1 Team Leader Approx. 11 Holiday Advisors 1 Sovereign Concierge/Mainline HA Here in Fuerteventura there are always carnivals & fiestas taking place giving you the opportunity to let your hair down and join in with locals. Like most destinations there are challenges you will face along the way! So all team members should have determination and be prepared to make decisions on their own initiative. Working in Fuerteventura everyone is like one small family, it s easy to get to know each other as we only have a small team of staff. The resorts are all accessible by bus and car and it s so easy to get together as a team and to see things on your days off, no one is ever completely alone in the resort despite the small team. But as there is only 1 Team Manager you need to get on with the job in hand and there s no room for party animals! If you want more responsibility, to progress within the business, (especially as Team Leader), it s a good place for development as the Team Manager is based Centrally in the Island. The excursion suppliers are great and are always willing to help you out so good supplier relations is key to those who want to work here. The key to working in Fuerteventura is to have initiative and drive as there is not a huge management team, so to be supportive and loyal is a must. In Fuerteventura, you are part of a larger team across the water of Lanzarote, the two islands come as a package as they sit under one Area Manager so we firmly believe in teamwork across both islands and we do get together from time to time to share ideas. This is just one of the many reasons why Fuerteventura is such a great place to work. In Fuerteventura all staff live in good standard apartments usually sharing with one or two colleagues. UK comforts are never far away, pick up UK newspapers, listen to UK radio stations and purchase some of your favourite food products all at very reasonable prices. If you fancy travelling there is the opportunity to travel to all the Canary Islands on your time off or even Madrid & Barcelona is a short flight away. Fuerteventura is a lovely laid back island. Whilst some people class it as a place with not as much to do it is a fantastic island where the people are very friendly and the beaches are to die for. The beaches stretch for miles with sand dunes and long stretches of golden sands they are the perfect get away for a relaxing day off or if you wish try your hand at surfing the waves and don't forget we do host the world championships for wind surfing every year. With the days sorted on the beaches or on one of the many boat trips the nights are laid back in tapas bars watching the world go by and tasting the local cuisine. Andrew Wills HA

58 Goa Winter Nikki Birrell, Area Manager Goa is an amazing, chilled beach location in the south of India. It s a soft landing to India, but offers a great introduction to this rapidly changing country. Goa is a winter only destination with a programme that operates from October until end April. It s warm all year round, but the summer months bring heavy monsoon rain. Goa has beautiful long sandy beach, some crowded with beach shacks, sellers, market stalls, cows and local life, others tranquil and deserted. Due to the many rivers and waterways, boat excursions include dolphin and crocodile spotting, and lazy overnight on an old rice boat. A couple of hours journey inland and you find yourself in the jungle where treks, mud huts and elephants await as well as tropical spice plantations. Unique about this location: It s longhaul, everyone speaks English, the food is spicy fish and curries, but Dominos pizza and KFC are there for those who prefer. Being a part of the bigger picture that is India is the biggest attraction a one hour flight takes you to the bollywood capital Mumbai with its slums and shopping malls, and a two hour flight takes you to North India to the capital Delhi, with the Taj Mahal at Agra being a short journey away. Complexity rating: High Be prepared to drive in crazy traffic, accept the local sousegard (chilled) mentality and the fact that there are stray cattle and stray dogs everywhere. Living conditions in Goa can be very basic Resorts in Gateway: Cavellossim in the deep south is home to a key all inclusive 3 star favourite, as well as a few 5 star hotels with a small village and not much else nearby. Arrossim is the top end of the south, again featuring key all inclusive units as well as a couple of 5 star deluxe hotels. Dona Paula is in the centre of Goa, close to the capital Panjim, and one hour s drive from either north of south. North Goa includes a coastline from Candolim through to Calangute, Baga and Arpora. These resorts run into each other and are home to lots of bars, restaurants, street markets, local life and mostly 2 and 3 star hotels. IMPORTANT FACTS 2 flights weekly by Boeing 767 Capacity: 258 seats of which 61 premium Our unique relationship with shops and restaurants offers additional income and incentives. We offer a free weekly guided shopping trip to a local market. Customers visiting south Goa may have more spending power therefore be more tempted by the expensive overnight excursions. In north Goa we face a large number of repeat customers, and are challenged to stay one step ahead by updating and reviving our excursion programme and keeping our customers informed of what s new in resort. These customers may be tempted to join less mainstream excursions such as the ruins at Hampi, or the tiger sanctuary in Udipi. A small programme means a small team, but there are many other companies operating in Goa, and lots of friendly locals. A multicultural society means there is always something to celebrate from the Hindu festival Diwali, to the music festival Sunburn, and the Goan street carnival. The population of India is 1.3 billion, and many descend on Goa for holiday times such as New Year and April it gets really busy.

59 EXCURSIONS & PRODUCTS Selection of Daytime Excursions to sell Selection of overnight excursions to sell Everyone wants to see elephants in Goa. You can ride them at our day out to the spice plantation. For the more adventurous, take the overnight Jungle Book where you get to bathe the elephants in the river be prepared for a soaking from their trunks! A ride in a local rickshaw is another exciting experience you can do this on our Rail, Rickshaw, Relic tour the relic being an old mansion the rail the Indian Railways, of course. Other days out include crocodile spotting on the Zuari river on the Crocs and Spice excursion, and dolphin spotting on the Island cruise. On this one you also get to swim and snorkel from the boat, and enjoy a seafood lunch on a secluded beach. Market and Beaches Laid Back Waters really is a chance to lie back and be served delicious local food and drinks whilst cruising the magical backwaters and rivers of Goa, enjoying the passing scenery and simply taking it easy. The Taj Mahal speaks for itself, and there are opportunities to pre-book North India Tours to see this magnificent wonder. The challenge is to sell the Taj Mahal excursion in resort to customers who have made repeated visits to Goa s beaches, but still not made the journey to Agra. Back to Nature is another must-do overnight. It s a beautiful beach in secluded South, surrounded only by tropical trees, with swaying hammocks, fabulous food and local entertainment. This one is a real bargain! There are local fruit and vegetable daily markets in all the cities of Goa Panjim the capital, Mapusa in the North and Margao in the South. The most popular markets are the hippy flea markets which you will find in Anjuna on Wednesdays and in Arpora on Saturday nights complete with live entertainment and food stalls. You will almost certainly be spending your day off on the best beaches in Goa. You don t have to drive far to find a chilled, quiet spot away from the crowd. Sit back with a chilled coconut, and enjoy a foot massage or a henna tattoo. Tasty food is available at cheap local prices at all the numerous beach shacks Versatility is the key in Goa. You may spend the morning looking after a group of friendly repeat customers in a two star hotel who have already made plans with their favourite taxi driver to visit their favorite beach shack, the afternoon with a family of first time visitors in an all inclusive three star, and the evening in a five star deluxe hotel with couples and professionals. All of whom will expect to be informed of key facts such as where to buy a local sim card, where s the best prawn curry, and what are the best buys in local jewellery. The Thomson programme features A La Carte and Platinum as well as Small and Friendly and Chic and Unique. Be prepared for accidents and incidents, there s a new challenge every day. Flights may be only twice weekly, but the queue for security and immigration may frazzle even the calmest nerves!

60 What s in it for me? A holiday advisor looking for valuable experience in longhaul, will learn a lot from a season in Goa. It s a challenging environment with never a dull moment. Although the night life is busy in the North of Goa, it s different from short haul in that the team is small, and you need to be able to integrate and make friends. You may find yourself living alone, with your nearest team member a half hour drive away. As there are a high number of repeat customers, this can be challenging and you will need to be determined and motivated. Therefore, strong sales skills are needed to take advantage of opportunities when they present themselves. A high level of organisation is needed as you will be looking after multiple units. Will also need good problem resolving skills as quite unusual problems can occur due to the nature of the gateway. What must I do before coming: Get an international driving licence Get a business visa for India, HR will assist with the documents required for this, the process takes about a week in total. A visit to the Indian embassy is an introduction for what s in store. Read the brochure and an India guidebook Will I get to explore India? Holiday Advisors are given an Induction programme of around 10 days before getting down to business in Goa. This would include getting to know the resort and suppliers and joining some of the most popular day and overnight excursions. Holidays Advisors who come back for a repeat season may get to travel further on some of the out of Goa 2 and 3 day excursions. Many make a 24-hour dash to the Taj Mahal and back on their day off it s well worth the long journey and our agency can help with this! What roles are available here The team in Goa is small, experienced and friendly. 1 x Resort Team Manager 1 x Admin Team Leader 1 Part Time Admin / Part Time Airport / Tour Pax (mixed role, needs admin skills, ex HA) 4 UK Holiday Advisor 1 Local Holiday Advisor Staff accommodation is in rented apartments, not usually in the hotels. Staff need to move around independently, find the local supermarket and laundry man. Power cuts are not uncommon, there may not be air conditioning or a washing machine, but there will be a ceiling fan. Essentials from home Toiletries are available in Goa, but you may not find the brand you want, so bring along with you. Sending parcels from UK takes a very long time. Bring shoes and underwear to last the season, and expect to throw them all out at the end. Testimonal Goa is my home from home - I love it! Yes, the driving can be frustrating, the airport can be hot and tiring but the people, the beaches, the food, the local staff and the good company and chilled out lifestyle make up for everything! Karen Hall, Holiday Advisor

61 Gran Canaria Winter & Summer Fiona Courtney, Area Manager Gran Canaria is the third largest of the Canary Islands and has a perfect climate. The sun shines all year round and even in the Winter you can head to the beach! Shopping is great as it is a tax free island. A wide range of places to shop including the capital city Las Palmas where you will find Marks & Spencers, Zara, Mango and C&A. We even have PRIMARK now! The two main resort areas Playa Del Ingles and Puerto Rico are not far away from each other so it is easy to meet up with friends on days off and for nights out. The island boasts excellent nightlife. There is something for everyone with lots of commercial centres in all resort areas. The Kasbah in Playa Del Ingles is the bar crawl spot offering China White, Cream and Pacha. Meloneras offers local bars with a real chill out Spanish feel and even has an open air cinema with films in English. Playa Del Ingles is also home to the biggest gay scene in Europe with the Yumbo centre having a great atmosphere at night with drag shows, restaurants and clubs. Puerto Rico also offers lively nightlife. British comforts are never far away. Pick up British newspapers on a daily basis, listen to radio stations in English and purchase all your favourite British food products. RESORTS IN GATEWAY: There are two main areas in the resort which are all open and busy all year round: 1. PLAYA DEL INGLES, San Agustin, Maspalomas, Meloneras, Bahia Feliz 2. PUERTO RICO, Amadores, Taurito, Mogan All staff live either in Playa Del Ingles or Puerto Rico. Both resorts have a mixture of larger hotels with teams and people working on their own in a cluster of smaller units. All resorts attract all kinds of customers with a great mixture of youth, families and couples in all areas. Although we do not have a youth programme we do run a bar crawl in the summer. Both resort areas have a variety of beaches, harbours, water sports. There are boat trips from Puerto Rico and a very picturesque harbour area in Mogan which is called Little Venice because of little canals, bridges and boats. IMPORTANT FACTS FLYING PROGRAMME Gran Canaria has 3 flying days all year round. Monday, Wednesday and Saturday. In the summer we have late evening flights but no night flights. In the winter most of the flights are day flights. We fly from a large variety of UK and Ireland airports including Dublin, Cork, Belfast, Glasgow, Edinburgh, Manchester, Cardiff, Newcastle, Doncaster, Exeter, London Gatwick, Luton, Birmingham, East Midlands, Bristol. Gran Canaria airport is currently expanding and building a new runway. It already has two floors with departures upstairs and arrivals downstairs. PROFIT Gran Canaria is a medium sized, medium complexity, all year round gateway. There is a great variety of excursions and sundry income to sell. Although sales and CSQ targets can be tough they are very achievable whether you be in a team or stand alone. There are a large variety of products to work with including Thomson Family Resorts, Splash, Thomson Kids Club in the summer and Platinum, Couples, A La Carte and Sovereign all year round.

62 EXCURSIONS & PRODUCTS Explore the island known as the little continent due to vast differences in climate and landscapes from North to South: In 8 seater people carriers Island Delights, full day trip with English speaking guide to areas of island that coaches cannot get to. Some fantastic scenery, cultural sightseeing and photo opportunities. In open top jeep 4x4 Adventure visits typical Canarian villages, lakes and mountains. Off road moments, lunch and even camel ride included. Great for young couples, groups and families. By Boat, Helicopter or Plane! Get a birds eye view of the island either by plane or helicopter or have a day out seeing the coastline from the sea on our Super catamaran or the Aphrodite an exclusive Turkish gullet style boat. Gran Canaria has a fantastic Thomson Family Resort Hotel in the Summer Hotel Orquidea in Bahia Feliz (Happy Bay). The Orquidea has entertainers, children s club and creche. Very successful Couples unit the Suite Princess all year round. Numerous Platinum hotels all year round some with teams others with single rep service. The Lago Taurito First Choice Splash unit in summer only. Thomson Kids Club in the Revoli summer only. We also have A La Carte, Falcon and Sovereign in our programme all year round. Sioux City A brilliant night of entertainment for all ages and a favourite with families. A true Wild West town with 4 hour all inclusive bar, live music and line dancing. Cowboy & Indian stunt show with lassoes, daggers, dancers and animals. Yeeeee Ha!!!! Garbos (Winter Only) Possibly the best night out ever! Put on your posh frock and enjoy a fantastic night out. Your waiter will bring your drinks, 3 course meal and will also entertain you with live music and dance in a very professional show. Music Hall Tavern A truly magical Feel Good comedy production with lots of colour, lights, sequins and laughter. A night full of glitz and glamour as our Drag Queens entertain you with hilarious comedy sketches, scenes from musicals. Even Lady Gaga and Cher make an appearance. Get Active! Our staff and our customers can also get active in Gran Canaria with a wide range of activities available if they want to do more than lie on the sun. Surf Experience with lessons for beginners. Aqualand fun waterpark for all the family. Horse Riding for beginners or experienced. Segway Tours a fun way to get around, two wheels, a handle bar and away you go!!! Scuba Diving get your diving certificate during the season! Or Relax. In one of the many Thalssotherapies available all over the resort.

63 What s in it for me? Gran Canaria is a sunny, fun, lively resort with lots of variety for both staff and customers. Although there is not much distance between resorts Holiday Advisors who hold a driving licence and are willing to drive are at an advantage. Our hoteliers, excursion suppliers and agent are very willing to help us in any way they can and look after us very well. All excursions booked on Hand Held Terminals, all HAs have phones with credit (correct as of summer 12). Pop in or call local admin office - open 7 days, friendly & very helpful staff to help and support you in all areas to help achieve CSQs and sales and for any general help and advice. Gran Canaria has the following roles available; 2 Resort Team Managers 3 Team Leaders 22 Holiday Advisors 1 Children s & Creche Rep In Charge 10 Children s Reps 2 Creche Reps 3 Entertainers 1 Sovereign Concierge There is a place in Gran Canaria for many different Holiday Advisor styles We need HAs to work in 4 & 5T, A La Carte, Premier and Platinum hotels with very demanding customers. We also need HAs to work with families in Family orientated units that range from 2 4T. We need HAs to look after our more down to earth 2 & 3T customers and units. Drivers are essential and we of course need HAs who are committed to achieving CSQ and sales targets. Whatever your strength there is a place for you here with great suppliers and a fantastic management & admin team to support you all the way... One of our Team Leaders Karen Paterson gives us her view.. Gran Canaria is a fantastic place to work, that is why I have not left it for 10 years!!!!!! You have everything you need here, from beautiful beaches, to great shopping in the capital of Las Palmas. Primark is always popular with the overseas staff here! There is a good mix of nightlife from clubs and bars for dancing to chill out bars and a good selection of restaurants. Everything is close by so you can easily get a bus from place to place or visit your colleagues in different resorts. Gran Canaria is a great place to work and enjoy PRIMARK AQUALAND MOONLIGHT OPEN AIR CINEMA SAND DUNES BEACHES

64 Halkidiki Summer Nikki Birrell, Area Manager Halkidiki is part of mainland northern Greece and sits on a quaint picture perfect peninsula, there are several resorts on the peninsula which are typical Greek and you will not find any neon lights or KFC s in this area although we are only 1hr away from the second largest city in Greece which is Thessaloniki, so lots to explore in this area. You will also not find large built up areas or big large volume hotels in this area, we have small & friendly family run hotels so perfect if you like to really get to know your customers and build rapport which will reflect in your high service scores. Halkidiki is very green with fantastic beaches with water sports and a very relaxed atmosphere which attracts a mix of customer profiles. Taverna s, cocktail bars are standard here and even open air summer nightclubs for the lively bunch. Although not a massive gateway for TUI UK this resort is buzzing in summer with many other tour operators and even the Greek s holiday here so that s saying something about Halkidiki itself Complexity rating Summer - Low Resorts in Gateway Afitos, Kalithea, Kriopigi, Pefkohori, Hanioti & Polichrono with Kalithea and Hanitoi being the liveliest resorts on the peninsula. HA s will live in either Kalithea or Hanioti with own accommodation. IMPORTANT FACTS Flying programme We have 1 airport day which is Monday; flights come into Thessaloniki with transfers approx 1hr 30mins travelling down the peninsula. We have flights from LGW, MAN, EMA, and LTN. All flights are day flights, the latest one back to resort gets in around 2100 Only having one flight day gives you all week to get to know your customers and really strive towards those customer service scores Halkidiki is also only about an hour away from Thessaloniki Greece s 2nd largest city. If you want to escape the beaches on your day off then it s the place to head for. There s great shopping either in the centre or at the Cosmos shopping mall. It s the place you ll find KFC & McDonalds too! At the Cosmos you can catch the latest movie, try some bowling and enjoy TGI s. Here in Halkidiki you have a chance to earn commissions, on both sales and Car Hire. Need team members who can sell, and can be very independent, and confident when delivering sales!.

65 EXCURSIONS & PRODUCTS In Halkidiki we like to think quality over quantity. Due to the low volume of customers we offer a smaller but varied and very good excursion programme. Of the three peninsulas of Halkidiki the most eastern of them holds the most mystery. The Athos peninsula is the a UNESCO world heritage site and women are forbidden to step foot onto it. Our Mount Athos cruise allows you to get up close and personal to the coastline and admire the magical monasteries. Another local favourite is our Market and Mountains day where you visit the largest market in Halkidiki and then head to the Holomundous mountains for a delicious lunch and fun filled Greek dancing and music Every week one Holiday Advisor gets the privilege of guiding our Cast Away day, which sails between the calm waters of two peninsulas with swim stops along the way. The boat is a beautiful wooden Kaiki boat and customers have the chance to jump from the boat or swim from the shore at the two different stops. A great bonus in summer 2012 is that our agent TUI Hellas offer the guide a 45 Euro voucher to spend at a local supermarket for each day guided! BONUS! No visit to Halkidiki is complete without a visit to Thessaloniki which is twinned to a visit to a working wine distillery in our Shops and Winery or choose the option including a city tour and the winery which is our Taste of the capital The whole gateway is Thomson, where most of the units are smaller self catering, bed and breakfast or half board family run hotels. The Sani resort is our wonderful 5 star resort made up of 4 top rated hotels, endless kilometres of private beaches, 20 different restaurants and its very own marina! This makes it one of the top complexes in Europe to stay at. Two of the hotels are Platinum hotels and the other two are part of our A La carte range. We also have a specialist programme that includes Sovereign and Crystal summer holidays and a small Weddings programme in which the majority of weddings are based in the Sani resort Our Mount Athos Cruise ship Other Products available; Other Days out include; the water park, Mega-day (water park and shopping), Scuba diving, Sail Away and The 8th wonder of the world Metiora!

66 What s in it for me? Because of Halkidiki s one flying day per week, it is a very relaxed gateway and it gives you plenty of time to explore the area to the full extent. You are only an hour away from the second largest city in Greece Thessonaliki. Here you can find English cinemas to visit, endless high street shops and a very lots of nice places to visit, as well as it being home to 4 football teams of the Greece's top tier! What roles are available here Halkidiki is a small but closeknit team, offering the following roles: 1 x RTL 5 X HA s 1 x Concierge (including weddings) 1 x Admin TL The beaches in Halkidiki itself are made up of beautiful white sands and clear waters, comparable with the Caribbean in places! You will need to be an extremely organised individual with excellent time management The resorts/ hotels are spread out so a driving licence is vital for a majority of the team. However this means that out of a team of 7 staff, 5 of them have a car (summer 2012) which gives the team the freedom to explore and see the area in their own time Thomson have very good relations with their suppliers in resort, this means that it can be very rewarding both in work and at a social level when visiting local bars, restaurants and places of interest. If your looking for an area which is typical Greece with excellent beaches, not masses of arrivals and with a little extra responsibility then Halkidiki will be the place for you. As it is a nice small team we share our resort office with other parts of TUI such as Jetair, this is a good way of meeting different friends from other companies and countries along with other UK tour operators who are in resort too Like many holiday resorts across Europe these days, your favorite toiletries, cosmetics and everyday products that you use back home can be much more expensive in resort. We are lucky here in Halkidiki that we have a big Lidl where such items are reasonable in price and for all of your high street cosmetic brands we have the indoor Cosmos shopping centre less than an hour away where you will find everything that you would back home. Testimonal Halkidiki is a great place to be, I feel so lucky to be able to work in such a beautiful place. We are lucky that we only have 1 airport day with no night flights. We have some excellent hotels here but as they are spread out you do need to be a driver. If you get bored of beaches on your day off then Thessaloniki is only an hour away, an ideal opportunity to do some retail therapy! - Kerry Wolverson HA

67 Ibiza Summer Fiona Courtney, Area Manager Ibiza is well known for its world famous nightlife with some big-name clubs, including Privilege, the world s biggest club which is even in the Guinness Book of Records. But there s more to Ibiza than clubbing. Away from the nightlife-focussed resorts of San Antonio and Playa d en Bossa home to Aguamar the number one water park in Ibiza and the longest beach on the island-there are other resorts that offer a complete contrast. Take places like Puerto de San Miguel and Portinatx, on the north coast which are home to sandy coves and hills blanketed with pine trees. Further south, Santa Eulalia provides a happy medium of cosmopolitan and laid-back, with its many shops and bars, which prove very appealing to the couples that tend to come to this resort. Es Cana is popular with families and couples alike, with its horse-shoe shaped beach, and the weekly hippy market, held every Wednesday and the most famous on the island. The capital is Ibiza Town towards the south of the island. Its old quarter, which has earned a place on UNESCO s World Heritage Site list, is cocooned by Medieval stone walls and overlooked by a cathedral and a fortress. The old town is well worth a visit, with it s cobbled streets, and stunning views. In the evening, the area comes alive in the old fishing quarter with a nightly hippy market, fashionable boutiques open until very late, and parades by the clubs go-go dancers and drag queens. Ibiza has something for everyone, but we mustn t forget Ibiza s sister island of Formentera, which is the smallest of the Balearic islands. Just half an hour away from Ibiza on the fast ferry, Formentera is the place to escape to. The beaches here are like the Caribbean, so it s a favourite for the rich and famous, who come here in their luxury yachts, to swim in the fabulous waters. Well worth visiting on a day off to really get away from it all. IMPORTANT FACTS Ibiza has five flying days: Monday, Wednesday, Thursday, Friday and Saturday. Flights can be both during the day and night. Transfers can vary from thirty minutes to just over an hour. Playa den Bossa being the nearest, and Portinatx and San Miguel being the farthest away. The airport has an airport team leader, and airport reps. It is busy but very well run. Airport days are on a shift basis, meaning that you will either spend a morning, evening, or night in departures, arrivals and then on a transfer. Ibiza is a summer only destination, starting at the beginning of May to the end of October. Ibiza is a HIGH complexity, large gateway with approximately 145,000 capacity. It has 41 flights per week. As a holiday advisor working in Ibiza, you could expect to work to high targets. There is a varied excursion programme for both the mainline and 2wentys programmes and for this we need strong sellers who enjoy working to achieve their targets. Nowhere in Ibiza is more than forty minutes away, so it s easy to get about by car. But it s lots of fun going out on a boat, either the local ferries, glass-bottom boats or on a cruise excursion. A favourite day out is the Pirates of Ibiza, especially for families, and the other being the evening Sunset Ibiza, sailing and watching the fabulous sunset.

68 EXCURSIONS & PRODUCTS Ibiza offers a great range of excursions allowing customers to explore, chill out or discover a different side to the island: Spirit of Ibiza - a popular island tour. Secrets of Formentera - chance to visit Ibiza s sister island. Pirates of Ibiza - A family cruise along the western coastline. Panoramic Northeast - a tour around the north and east of the island. Scenic Southwest - A morning visiting Ibiza s symbolic points of interest. Hippy Express - visit to Es Cana s hippy market that dates back to the Sixties. Splashtastic - An opportunity to race down the slides at Aguamar. Slide & Seek - Fun at the hippy market and at Aguamar. Evening excursions tend to be more lowkey in Ibiza: Sunset Ibiza - a cruise sailing past San Antonio s famous Sunset Strip with a toast to the Ibiza sunset. Ibiza Brightlights - A guided tour of old Ibiza Town, and a chance to go shopping, or just chill in one of the port bars. As we ve already pointed out Ibiza has several differ ent products. Couples: There are two hotels in this product, the F esta Cala Llonga, in Cala Llonga, and the recently re furbished Fiesta Don Carlos in Siesta, Santa Eulalia, which was new to the programme in Gold: This product has been running in Ibiza for many years and features in the Marina Panorama, in Es Cana, and in the Ses Estaques in Santa Eulalia. Family Resort: For 2013 we have a new addition to the prgramme, the Sirenis Hotel Club Aura, in Port des Torrent (near San Anto nio bay) with its own waterpark, and also the Hotel Presidente in Portinatx, a long time favourite. Other Products available include the following: Thomson, First Choice, Skytours, Small & Friendly: A selection of hotels and apartments, based in most resorts around the island. Platinum: A couple of hotels are part of this product of stylish 4T & 5T hotels at an affordable price. 2wentys: Our youth product, which is based in San Antonio. First Choice Splash: Free access to the waterpark is included, when staying at the Fiesta Don Toni Resort in Playa d en Bossa. Thomson Villas with Pools: We have four villas in this product, on the eastern side of the island. Chic & Unique: A selection of properties with an individual feel about them. A la Carte: The Insotel Fenicia Prestige in Santa Eulalia features in this product as one of the island s luxury hotels, Falcon: We only feature a few properties in this Irish product, in San Antonio Bay, Es Cana and Santa Eulalia Sovereign: This luxury travel product features a couple of Ibiza s hotels: The Insotel Fenicia Prestige and Ibiza Gran Hotel in Ibiza Town. Weddings & Renewal of Vows (both First Choice & Thomson): Romantic symbolic ceremonies in venues from gardens, to seaviews, to beach restaurants.

69 What s in it for me? Ibiza has a diverse variety of roles and resorts, catering for all types of customer. There are possibilities of working in a team, or on your own, depending which product you are most suited to. Ibiza is a busy resort, with plenty to do, whilst at work or in your own free time. There is good back up from the airport team, and the resort office, both by the agent, Tui España, and the TUI UK admin team. Ibiza is a friendly place, with hotel managers and their staff accustomed to the way TUI UK works, and keen to achieve good results. For anyone wishing to develop their skills and work towards promotion, Ibiza is a good place to do this, since there are openings as a Team Manager, Team Leader, and Children s Rep in Charge positions available. Then on the fun side of things, Ibiza has a big team, so there is always someone to socialise with. There are free club passes for some of the clubs, which is a big advantage for anyone liking the club scene, plus free access to the waterpark with your badge. What roles are available here? Team Manager Team Leader Holiday Advisor Children s Rep in Charge Crèche Rep in Charge Crèche Reps Children s Reps Entertainer Host Staff that work in Ibiza, need to be flexible, as sometimes there is staff movement at the beginning and end of season, due to lower numbers. As there are so many different products, Ibiza needs staff of all capabilities and strengths, from dealing with youth to dealing with older couples, or families with young children. Team members should be able to work hard and play hard, as in Ibiza you really can have the best of both world s. Teamwork is high on the agenda when it comes to the airport as it can get very busy, so being able to work in a team is vital. You will find most of the products that you would buy in the UK on sale in Ibiza, especially in the way of toiletries. British food items are available in most resort supermarkets, for example, Marmite, although it can be a bit more expensive than at home. One thing that would be good to bring out are brochures of the main products such as Thomson Summer Sun, First Choice Summer Sun, Skytours. Take out all other resort pages except Ibiza. You will find this very useful as we don t hold brochures in resort. Ibiza, is such a diverse island, that s why it makes it an amazing place to work. From the stunning beaches and coves up on the North coast, to the amazing harbour, and old world charm in Ibiza s old town, fantastic shopping over on the east, and not forgetting the spectacular sunsets, and world famous night life over on the west coast. There are some excellent places to visit in your free time, be it clubbing the night away, chill in in a sun set café, or soaking up the rays in one of the islands amazing beaches. Ibiza offers a wide excursion programme, tailor made to suit all the different types of customers we receive here, be it pirate boats for the families, local water parks, exclusive island tours, spa days, catamarans, or 2wentys youth excursions. The island has such a unique charm, nearly everyone that visits comes back for more. Helen Cooke Resort Team Manager

70 Italy Summer Fiona Downie, Area Manager Think glorious food, stunning beauty, captivating Culture and a thousand years of History. Rome Wasn t built in a day and you can understand why by sampling the Italian way of life that summer 2013 could offer you. From the dramatic Landscapes and beaches of the Islands Sicily and Sardinia. The spectacular sea views and Scenery of the Neapolitan Riviera. The rolling hills of Tuscany or the stretching beach of Venetian Riviera. Italy has so much to see, explore and sample. Resorts in Gateway: The resorts on the Neapolitan Riviera are: Sorrento, Amalfi and Ischia. Most of our customers however are based in Sorrento where we have 44 hotels! In Sorrento we feature some very large units and also have a Couples unit which is exclusive to us. We have many different hotel types from small and friendly to Chic and Unique, Platinum to A La Carte. The resorts in Sicily are Taormina and Cefalù. In Taormina we have hotels in the town centre and in the 3 beach areas of Taormina Mare, Giardini Naxos and Letojanni. And on the other side of the island the resort of Cefalù with a couple of high volume AI hotels and small and friendly dotted around the town. In Venitian Riviera we have 11 hotels spread throughout the resort of Lido di Jesolo area including one Platinum, one Chic and Unique and several Small and Friendly. We also have self catering apartments nearby to the pretty resort of Caorle which is around 30 kilometres for Lido di Jesolo. Our resorts in Tuscany, Are Viareggio, Lido Di Camaiore, Marina di Pietrasanta, and Forte dei Marmi. Viareggio is the largest and Forte Dei Marmi the most upmarket, being visited by many Italian celebrities. Tuscany as and area is widespread and you will need to travel. Sardinia has a small programme based out of the northern city of Alghero, and a mixture of small resorts nearby. Flying programme: There are no night flights In Italy. Transfers are around 1 to 1.5hrs depending on the resort you work in. Neapolitan Riviera has 14 flights over 2days Tuscany has 2 flights over 1day Venetian Riviera has 2 flights over 1day Sicily has 2 flights over 1day Sardinia has 1 flight As you can imagine Naples airport and the Neapolitan Riviera are very busy on an airport day and can mean your whole day is spent with arriving and departing customers and airport duties. The other areas have their airport days in the morning and generally all flights land together. As a holiday advisor working in Italy, you should expect to work to high targets. Italy is a very profitable destination with lots to sell! For this we need strong sellers and people that enjoy selling and working to achieve their targets. This resort offers such an unique and extensive programme of things to do that people are ready to book as they step off the plane. Great commission opportunities available. Neapolitan Riviera has arrivals through Apr to Oct. Venetian Riviera and Tuscany are smaller with about 6000 arrivals each between May and Sept. Sardinia expects 3000 arrivals may to Sept and Sicily 6000 from May to Oct

71 EXCURSIONS & PRODUCTS Neapolitan Riviera One of the main reasons that people come to the Neapolitan Riviera is for it s historical sites and stunning coastline. We offer many different trips to see the sights of Pompeii, Herculaneum & Mount Vesuvius. We have easy access to one of the worlds greatest coastlines, Amalfi and the drive along here is world famous. We can even take you on a special SELECT option in private minibuses so you can see the spectacular scenery up close and personal with your private guide. Just off the coast of the Sorrento we have probably the most famous island in the world, Capri. Home to the rich and famous and over 60 caves and grottos. Explore by foot or take a boat trip around the whole island to spot those hidden villas and maybe get a wave from a Hollywood superstar! Sicily One of the main reasons that people come to Sicily is for its historical sites and stunning coastline. We offer many different trips to see the sights of Siracusa, Palermo, Noto & take you to the top of the active volcano of Mount Etna. We have easy access to one of the world s greatest historical and natural sights. From Archimede s birthplace to to Apollo s Temple in Agrigento. Venetian Riviera One of the main reasons that people come to the Venetian Riviera is of course to visit Venice. A trip around the islands is a must whilst also ticking off all the main sites of Venice from Piazza San Marco to the Rialto Bridge and the Bridge of Sighs. Standout views and a romantic rooftop bar set the Grand Hotel Nastro Azzurro apart from the crowd. It s no wonder it s a Thomson Couples favourite. The GrandHotel Nastro Azzurro is set high above Sorrento, so you can look forward to panoramic views over the bays of Naples in this adults only concept hotel. Italy is a magnitude of grand stunning hotels. We have Small & Friendly, Platinum, Chic & Unique, A La Carte. Simply and Villa s. We have such a great varied choice of hotels for all budgets and customer types. Tuscany One of the main reasons people come to Tuscany is for its beaches, natural beauty and wealth of art towns and historical sites. Our current excursion programme is small, but good, featuring top destinations such as Florence, Pisa Lucca, Siena San Gimignano, and two excursions in nearby Liguria, Portofino and Cinque Terre. Visit the world-famous and truly leaning Tower of Pisa, only around 30 minutes from Viareggio. One of the most beautiful cities in the world Florence is only a short drive away. Sardinia Sardinia - Has a lot of history and culture as well as many beautiful beaches to explore. Tours of the Islands history and culture along with great wine tasting and food make for a great holiday.

72 What s in it for me? Italy has a mixed clientele from first timers coming to visit the likes of Venice, Rome, Pompeii to a faithful following who have been coming to the resorts for many years. There s plenty to do in each resort from enjoying the beaches or bathing platforms to shopping in the designer boutiques. Or you could jump on a bus/train to one of the cities. There are Italian style wine bars but if you are missing home you can also visit the odd English style bar although they are hard to come by. The first month of the season is a quiet start but the lively months of July and August see plenty of nightlife and events taking place throughout the resorts. Of course living in Italy wouldn't be the same without the food. The dishes you will sample and the tastes you discover will make you fall in love with this country. Whether it be steak from the north, pizza and pasta from the south or fresh sea food from the islands. Every resort has its unique tastes. I promise you that pizzas from home won t taste the same again. Italy has the following roles available: 3 Resort Team Manager s 5 Team Leaders 26 Holiday Advisors Admin and Specialist roles These roles are correct for Summer 2012 As a staff member working in Italy you will be looked after as one of the family by the locals. A great place to work! Staff who work in Italy, have to be prepared to work in all different types of accommodation. The type of customer who comes to Italy varies but is generally well travelled. It is therefore important to research the country and the resorts to know more than the customer does. Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be challenges while working here and some resorts can be situated 3hrs drive from your Resort Team Manager. The destination is very rewarding to work and because of our excellent relationships with suppliers, we get looked after very well, both during our work time and during our time off. Because Italy is a well established holiday destination and modern country, you will find all of your creature comforts available to buy when you are here. Toiletries, although available, can be much more expensive than home, so it may be worth bringing a supply with you! Italy is a great country to live and work in. Having so much culture and history on the doorstep and easy access to the big cities close by makes selling really easy, as there is something to suit everybody. The nightlife has a really good mix, so there are good places to spend your free time, whether you want to dance the night away or spend your time chilling out. It is also really nice to be able to explore the real Italy on your days off. Sally Page, HA Sorrento

73 Kefalonia Summer Nikki Birrell, Area Manager Flying programme Kefalonia, the largest and most beautiful of the Ionian Islands was made famous by the film, Captain Correlli s Mandolin in the year If you want to experience the real Greek way of life without Pizza Hut and McDonalds then this is the place for you. Kefalonia attracts many repeat customers consisting of mainly couples and families during peak season. The island attracts a lot of Hollywood stars that choose to moor their yachts off the coast.. The most recent being Johnny Depp and his family, Tom Hanks, Beyonce, Simon Pegg and Dev (from Corrie). The island is very scenic in parts, and you will definitely want to get out and about to explore on your day off, visiting such places, as the enchanted lake of Melissanni. Fiskardo, which is situated at the most northern tip of the Island, this is where you can brush shoulders with those celebrities as they like to frequent the area on their million dollar yachts during the summer months. And Myrtos, the most photographed beach in all of Greece. The way of life is pretty laid back here, so you will need to be on the ball proactive in your approach with excellent customer relations, both internal and external. Lassi is the 2nd most popular resort on Kefalonia. Famed for its two golden sandy beaches, Makris and Platis Yialos. This resort is an excellent base to get around the island and is only a short drive from the islands capital, Argostoli. Lassi has a good selection of tavernas, restaurants and a handful of bars. Low key nightlife. Lixouri is the 2nd largest town on the island after Argostoli, very traditionally Greek and lies to the South of the Paliki Peninsular. Surrounded by mountains and built around a port. There is a regular ferry service that connects Lixouri to Argostoli. This route is used for our customers on arrival and departure, a fabulous 20 minute mini cruise for them. Katelios is a small traditional Greek fishing village. Evenings revolve around dinner in the fabulous local fish tavernas over a bottle of good local wine. Located here are our newest spa hotels, the Magnolia Resort and Utopia Resort and Spa. This resort attracts mainly couples looking for a relaxing break. Skala has become the most popular resort on the Island. It has a 5km stretch of sand shingle beach and is very popular for families and couples. Plenty of restaurants and bars within the resort. Lourdas has 1 budget unit and 1 small self catering unit. We have several villas within the TVP brands in this area. Kefalonia has three flight days, we have no night flights due to the airport closing at approx midnight and reopens at 6am. Majority of flights land throughout the daytime with a couple of evening flights. We operate from 8 UK airports. Lassi transfers are short as the airport is just 15 minutes away from the resort. Skala has the longest transfer, as the airport is approx 1 hours drive away. Airport days are on a shift basis, meaning that you will either spend a morning or afternoon/evening at the airport in departures, arrivals and then on a transfer. The airport is small and friendly and due to it s size is quite manageable. We have an Airport Rep based at the airport on all 3 flying days to ensure a smooth airport process is always delivered. Kefalonia is a summer only destination, starting in mid April until the end of October. As a holiday advisor working in Kefalonia you could expect to work to high targets. We need good sellers and people that enjoy selling with a sales through service approach to achieve their targets. Kefalonia is classed as a low complexity destination. Small sized summer-only gateway with 39,000 capacity. The island receives 14 flights weekly but no through the night flights. 16% of its arrivals go into Hard/Soft differentiated units Mainly our Couples hotel. It is medium impact for In Resort revenue and CSQ base is in line with capacity so smaller returns.

74 Excursions and Products We have a fantastic excursion programme offering day trips and boat trips. Greek mythology can also be enjoyed by visiting Ithaka, home of the great King Odysseus.. For the more daring we also have Sea kayaking & Scuba. One of our most popular excursions is: Discover Kefalonia The best way to see Kefalonia s highlights in just one day. For the 4/5T units, Premier Discover sells very well as it is an Adults Only tour with all entrance fees and a delicious 3 course lunch included in the price. We have a good selection of Boat tours from very popular SunCruise, with a fantastic BBQ lunch cooked on the red sandy Beach at XI, The Onassis Cruise which gives you the chance to feel like a millionaire for the day, as we sail around Skorpios, home to the Onassis family, trip otherwise known as Onassis Paradise. Since we are just 8.5 nautical miles north of Zakynthos, we have introduced the Zante Cruise to our holiday planner, which is an excellent opportunity to experience 2 of the most popular Ionian Islands in just one holiday. New for 2012 and exclusive to Thomson, Our Taste Greece trip has been designed keeping in mind the Holidays Forever. This is our most sustainable excursion as it allows to experience the local culture and cuisine, local people, their houses, their way of life, their music using only local produce and products Come sundown, Kefalonias capital, Argostoli, draws big crowds. Relax and enjoy a refreshing frappe (cold coffee with ice) in one of the coffee shops along the main square, a perfect place to watch the world go by and designer treats along the Lithostroto, the pedestrianised shopping street. Taste Of the Capital is the best way to see Argostoli at its best. Kefalonia is proud to present the Couples unit Tesoro Blu. Newly built in Most of our accommodation can be found in the Small & Friendly Brochure We have mostly Thomson accommodations ranging from Budget, Small and Friendly, A La Carte and newly built in 2011 Couples Hotel. We also have a very large Thomson Villas with Pools and Simply programme as well as the Meon and Sovereign Specialist Brands. We also have a weddings programme to add to the mix. Car Hire Kefalonia is the largest of the Seven Ionian Islands, there is so much to see and do and the open road awaits. Car Hire is a perfect for getting around the resorts as the bus service is not very reliable as it operates on GMT Greek Maybe Time! (it may run, it may not). We work with the best local car hire provider on the island. Get off the beaten track in an open-top jeep to explore Mount Aenos, which stands at just over 1628 metres. Spendid panoramic views awaits as well as the goats with gold teeth (due to the high minerals in the grass) and the wild horses. Holiday Advisors benefit from having excellent Island Knowledge as this will enable them to share their valuable knowledge with customers which in turn will increase their sales.

75 What s In It For Me? Kefalonia is a very typically Greek resort which still retains the traditions and culture of the Greek charm and relaxed way of life. Unspoilt by tourism, it is not a built up or overdeveloped resort which is one of the reasons why staff like to return, enjoying the more laid back pace. There are fantastic beaches and breathtaking scenery to explore. With a good choice of restaurants where staff like to get together and enjoy an evening dinner and a few glasses of wine. As the nightlife is low-key, is a great way to unwind socially. The resort has the following roles available: 1 Senior Team Manager (Based in Zante) 1 Resort Team Manager 1 Team Leader 1 Admin Team leader/flight Seat Sales 1 Finance/general admin 10 Holiday Advisors 2 TVP & Simply Villa Rep 1 Airport Rep/general admin 2 Specialist Sovereign and Meon 1 Wedding Rep (1 events coordinator and 1 resident musician employed by 3rd party, Showteam, for Couples unit). These roles are correct for Summer 2012 Staff must be prepared to work in all different types of accommodation. You may have a large hotel and a selection of smaller properties or you may just be looking after 5 or 6 self catering properties as well as some villas depending on areas. We have positions working completely alone in an isolated resort as well as positions working in the same resort working alongside a small team. We have no big teams based in one hotel, so each Holiday Advisor will be responsible for their own units. Holiday Advisors are expected to hold Extra Service activities and PR evenings once per week. Team members should be able to use their initiative and be prepared to make decisions on their own, as well as be able to work well within the team sharing own ideas and experiences. Drivers are essential due to the size and geographical layout of the island. All staff are required to work the 3 days of airport shifts. Staff accommodation can be basic and usually staff will live in blocks together. Most of the staff live in their own studio. Some staff will live in shared accommodation and 1 or 2 may live in hotels. You can find most items with regards to toiletries etc. Although these are available, it can be much more expensive than at home, so it may be worth bringing a supply with you! WiFi is available in many public areas such as hotel receptions, internet cafes and bars so you can keep in contact with friends and family. Many of the staff do bring their personal laptops or Ipads, though it s worth remembering that wifi is not installed in staff accommodation. Kefalonia has been a great destination to live and work in. We have an excellent profile of customer here, the majority being middle aged couples and empty-nesters who are looking for a relaxing holiday. No through the night flights which is a real bonus for me. There is something to suit everyone, with fantastic beaches to discover and enjoy on days off. Nightlife, though low-key, is still enjoyable with a good choice of restaurants and bars to choose to spend your free time chilling out. (Tessa Bishop, experienced Holiday Advisor, previous resorts, Lake Garda, Bulgaria and Mexico).

76 Kos Summer Mark Hill, Area Manager Kos is a smaller version of its big sister Rhodes which lies to the south. With its golden beaches and mellow climate throughout the summer it is a great holiday destination - second only to Rhodes in popularity within the Dodecanese group of Islands. Kos offers a great selection of things to see and do from beaches and bars to cycling and cars, in which you can explore mountain villages remote coves, and high-energy beach resorts. Kos certainly grows on you and needs a little more time to explore than you might at first believe. From Kos you can visit many different neighbouring Greek Islands; Rhodes, Symi, Kalymnos, Nissyros, Plati and Pserimos; some of which feature in our Out and About programme. Another neighbour of Kos is Turkey, its just 2 miles away! Hippocrates the father of medicine was born on Kos and the first ever hospital in the world is one of the many archaeological sites featured here. The complexity rating on Kos is Medium; there is a diverse range of units and products on Kos ranging from Thomson Family Resorts through to 2wentys. Over 50% of the Islands arrivals go into hotels which are differentiated products. Kos is a summer only gateway. Our Resorts in Kos Kos Town - Kos Town is the capital of Kos and so has more things to do than any other resort. With a great selection of shops, restaurants and bars this is the Islands hot spot. We have a couple of hotels that are in the town centre but most hotels within this area are situated in the sub resorts of Lambi, Psalidi and Aghios Fokas. Lambi - home to our biggest hotel the Blue Lagoon Resort and a few small self catering hotels. This area has a small selection of bars and restaurants but most customers head into Kos Town. Psalidi - this is where our Couples hotel is located and a selection of 5T & 4T hotels alongside some family run self catering apartments. Psalidi is one long road leading into Kos Town again there is good selection of bars and restaurants and a lovely marina where you can enjoy a coffee whilst watching the boats come in. Tingaki - a small resort with a high volume of repeat customers. We have 2 small family run apartment blocks here. Tingaki has a fantastic beach, one of the best on the Island and has a really good selection of bars and restaurants. Marmari is 15 minutes drive from Kos Town and will be where our new Holiday Village will be located. Marmari is a low key resort but it does have a few bars and restaurants to choose from in the evening. The beach here is amazing with fine white sand and clear blue sea. It s a great chilled out place to spend your day off. Kardamena is home to our 2wentys youth programme and so has a great selection of nightclubs and bars to choose from. From Glow parties to Silent disco s you can party from dusk until dawn. Alongside our party people there is a diverse selection of customers; Sovereign, Platinum and Families not forgetting our smaller self catering hotels. Take all this away and Kardamena is just a village; but it certainly gets busy in the summer months! Kefalos - Just outside the resort of Kefalos is our Thomson Family Resort we have 17 staff based here. They can either head into Kefalos for great beaches and a more traditional atmosphere or if they fancy a night out, Kardamena is just 15 minutes away. IMPORTANT FACTS Kos has 2 flight days, Wednesdays and Saturdays. Both days are busy with flights arriving at steady intervals throughout the day and night. Transfers vary in length the shortest being 15 minutes and the longest can last 2 hours depending on the number of hotel stops. Kos has a few very late night/early morning flights with some coaches not arriving into resort until 5am. All Holiday Advisors and some of the Childcare team all play a part in guiding transfers to and from the airport. The capacity of TUI UK in Kos is around and it is growing in popularity every summer In 2013 a new Holiday Village will be opening which will increase the number of staff who are based on Kos Kos, like any other gateway has high targets to achieve. Our high capacity units require strong sellers and people who enjoy PR-ing to achieve results. We also have a high number of smaller hotels with lower arrivals and in some resorts you may be asked to look after up to 7 hotels. These hotels suits staff who are organised, self motivated and who are able to work with a diverse range of customers. Kos is a summer only gateway which is open for customers from May to October. Kos is quite a small Island with medium complexity and has flights arriving from 6 UK airports. Staff must drive or be able to ride a push bike!

77 EXCURSIONS & PRODUCTS We have a great selection of daytime excursions for our customers to choose from; Volcanic Encounter On this award winning day out you get the chance to visit the neighbouring island of Nissyros. Untouched by tourism this is truly the Jewel of the Dodecanese Islands. On our tour of the Island we visit the mountain village of Nikkia; a chance to mingle with the locals in the square for a leisurely coffee or take a look behind the church at the birds eye view of Stephanos Volcano Crater. After Nikkia its down to the crater where our guide tells you all about the mythology and geology connected with this hydrothermal volcano. Stand at the side and look down or if you re feeling fit, walk down into the base of the volcano. A once in a lifetime experience! Onto Mandraki, the capital of Nissyros with whitewashed houses and pretty alleyways this is a picture postcard image of Greece you won t forget. Turkish Delights No trip to Kos is complete without a trip over the water to our neighbouring country of Turkey and the popular resort of Bodrum. An optional city tour with a Turkish Guide will ensure you get a true feel of the history surrounding this area with fantastic viewpoints and a chance to buy some Turkish Gold. If shopping is more your thing then take a stroll around the busy bazaar area and haggle your heart out. With many fake designer goods on offer at great prices this is a shoppers paradise. If history and culture is more your thing they why not head to the castle one of the best preserved castles in the world. There is something for everyone in Turkey! Concept products available Kos has a small selection of concept units to work in all located in different areas of Kos Couples - The Oceanis Hotel is in Psalidi and has 2 Holiday Advisors working alongside a Couples Event Co-ordinator and a resident musician. New to the Couples programme in 2012 so far the results have been amazing and this hotel is a really great addition to our programme. Thomson Family Resort - Our Thomson Family Resort in Kos is the only 5T TFR in the world.! Its an amazing hotel and is situated on one of the best beaches on the Island. The Blue Lagoon Village has its own water park and an activity pool where our entertainment team keep our customers occupied throughout the day. In the evening the production team and childcare team entertain our customers under the stars in the outside stage area. Holiday Village this will be a new addition for Kos in 2013 and will be in the resort of Marmari. Watch this space!.and some great nights out Greek Night There's nothing like a traditional Greek night when it comes to fun. And this taverna night hits the spot. Your evening begins when we drive you up to the mountain village of Zia. Once you re here, you'll have time to potter around and take photo's of the sunset and views. Then it s on to one of the tavernas in the village. Sit down to a delicous meze, a main course and desert washed down with unlimited wine and soft drinks. After a while a bouzouki band and costumed dancers will take to the floor and before the night is over join in the fun, forming a circle to dance the famous Sirtaki, where the music speeds up...and up. You won t have to worry about getting home either, we'll be there to pick you up and drive you back. 2wentys!- our 2wentys programme has plenty on offer for those people looking to party the night away. Here are just 2 nights on offer Glow Party This isn t any normal glow party, yes you have the UV lights, yes you have the neon face-paint, but prepare yourself for the millions of neon bubbles made out of UV paint. Grab your glow sticks and get involved. Silent Disco One club, Two DJ s, and a big crowd of party people all with headsets. Choose your music and choose your drink as there is 2 hours of 1 drinking to be done!! Need we say more? It s the only place to be on a Sunday. Other Products available Platinum we will have 3 Platinum Hotel in Kos imperial Thalasso, Blue Lagoon Resort and Atlantica Portobello Royale A La Carte The Palazzo Del Mare is our only A La Carte Hotel and it is an absolutely beautiful hotel Sovereign we have a small Sovereign Programme; just 3 hotels all of which are looked after by Holiday Advisors. 2wentys based in the resort of Kardamena we currently have 3 2wentys hotels. Running a full 2wentys programme throughout each week are 2 dedicated 2wentys reps. For big events other members of the team will be asked to help out with guiding. Weddings the weddings programme in Kos has grown from just 17 weddings in 2007 to 190 weddings in 2012 and its still growing! We are constantly on the look out for more wedding venues and suppliers and this is definitely one of the fastest growing products on Kos.

78 What s in it for me? Kos is a lovely island to work on. Despite being quite small there is plenty for both our customers and us to do in our free time. During your time off you can spend a day at the water park or relax on one of the many beaches. Choose a quiet secluded bay or if you like to party, in high season, find a beach bar with pumping music and a beach foam party! In the evening Kos Town is a great place to visit and has something for everyone. Take a stroll around the old town and sit in one of the pavement café s watching the world go by. Or go to bar street where the bars stay open until dawn only if you have the day off the next day of course! The suppliers on Kos are very good to us, with discounts offered in restaurants and bars across the Island. For sightseeing you can hire a car for the day and explore castles and ruins. Or why not visit Plakka a sunken pine forest which is full of hundreds of peacocks. Our agent is V Tours which is a family run business. This makes it easier to set up new excursions and new ideas are always welcome. We are always looking for ways to maximise revenue and have a few sundry deals set up for 2012 which are all extra money earners for the team in resort. What roles are available here 1 x Resort Team Manager 1 x Holiday Village Manager 2 x Team Leaders 1 x Youth Team Leader 1 x Wedding Team Leader 2 x Admin 14 x Holiday Advisors 1 x CRIC 3 x Creche Reps 8 x Children s Reps 4 x Production/Entertainment Team 1 x Couples Event Co-ordinator 1 x Resident Musician 1 x Wedding Coordinator Kos has a wide variety of customer profiles and so has something to suit every staff profile. With 3 key units in 2013 being targeted to families these units must have staff who are hard working, able to work with high volumes of customers and who fit a family profile. These hotels will have a large welcome meetings and a high volume of paperwork to complete in order to keep in communication with customers. These hotels are crucial to the Island achieving its target so high performing staff who are determined to succeed and are able to work within a team are needed here. We also have many 5 star hotels which are suited to couples so some of our team should fit in with this profile. However these hotels could be paired up with smaller self catering units so staff must be flexible and be able to work with a variety of customer types. Many of our smaller hotels are family run and have a large amount of repeat customers. Staff who are willing to find out about the local area and become a local expert are a must for these units. Our hoteliers also expect their Holiday Advisors to spend time in their hotels helping them with an evening activity at least once per week. Kos is a great place to work as there is a big variety of brands; couples, small & friendly, family resorts and youth, and across all the resorts in the Island there is something to offer every customer type. I m working in the Thomson Family Resort which is an amazing hotel right on the beach. Its in Kefalos which is traditional and quiet, but Kardamena is just down the road and is always busy! Days are a bit crazy and sometimes long, but pr-ing around the pool or doing birthday room visits dressed as Thomson the Dog keeps it entertaining. The whole team is the perfect size, everyone knows each other so team spirit is good all the time. It s the perfect Island to feel right at home quickly. And its nice and hot too! What to bring with you Kos has limited shops in comparison with other destinations but over the past few years shopping has got much better on Kos. You can now get almost everything here that you can get in the UK but its like a treasure hunt trying to find things across the Island! Of course whatever you find that s English it will cost a lot more than it does back in the UK. We have a Lidl here now so that s a great place to go and stock up on items for your fridge if you like to cook your own food. Toiletries are expensive too but there is a small beauty shop in Kardamena that has good value items and popular brands such as Aussie Hair and Batitse Dry Shampoo! Clothes shopping isn t an issue as most high street stores now deliver to Greece so you can buy via the internet at the prices you are used to and delivery only costs about 5 pounds. Alternatively you can pop over to either Rhodes for the day (Zara, Marks and Spencer, Pull & Bear & Mango) or Turkey where the bazaar has lots of bargains! One thing you must bring is your laptop! Most staff accommodation have WiFi and if not there is always an internet café nearby so you can connect to Facebook, Skype and Twitter and keep in touch with your friends and relatives back at home. The beginning and end of season can be quite chilly so some staff bring quilts etc to keep them warm but you can buy quilts here. Other that that just a few personal items to make your rooms look more homely as Greek accommodation can be very basic. Don t expect anything more than a room with a bed, wardrobe and dressing table and for your kitchen a fridge, sink and a 2 ring hob!

79 Lanzarote Summer & Winter Annerley Williamson, Area Manager An Overview Lanzarote will certainly leave you with happy memories, for its great team spirit, short airport journeys, great food, wine and things to do on your day off. It s definitely one of the most laid back of the Canary islands with something to please everyone. It s a Volcanic Island, consisting of 300 extinct volcanoes; it has an explosive history which stretches across the landscape creating some amazing views and backdrops that have been used in some of the cinema worlds biggest movies. The beaches range from shades of yellow, toasted brown right through to black sand! We also have a few naturist beaches in the North of the Island. The local laws make the Island very pretty with very few high-rise buildings & most villages are painted white giving the island a quality which can t be found anywhere else. The island suits everyone whether you want to relax, learn local culture, party the night away, enjoy the beautiful beaches or learn a new sport like kite surfing! Lanzarote is split into 3 main resorts: Puerto Del Carmen is the most established and best known resort as it was where tourism first started. It has everything from great restaurants, bars & plenty of shops including a shopping centre with the likes of Zara. There s great nightlife with a very Irish vibe in places with lots of live music, we also have a few clubs and even a casino. There s an array of different hotels, but Puerto del Carmen or PDC as its fondly known, has a lot of self catering apartments so tends to attract a more independent customer. It boasts a lovely long yellow beach & promenade, with a cycle path that goes all the way to the capital of Arrecife. Costa Teguise also has beautiful beaches, some are little coves & others are huge and sweeping famous for wind surfing, there s a good range of cafes, bars and restaurants, and the team always enjoy the nightlife available. The promenade goes on for miles too & we have a small waterpark. Costa Teguise is nearest to the Islands capital Arrecife which is the home to the likes of IKEA & LIDL so you ll never want for those home comforts, Costa Teg as it gets called has easy access to many of the islands major attractions and is slightly more relaxed. Playa Blanca is in the south of the island, approx. 40 mins drive by car from the airport, it s a lovely resort that has grown up around an old fishing village, hence the lovely local atmosphere and good restaurants, there s plenty to keep you occupied, it has some of the most upmarket hotels & the resort is a mix of old & new with a beautiful promenade stretching for miles which leads to the marina Rubicon. There are bars & good nightlife at the centre of the resort. It s is only 20 minutes by fast ferry, to the neighbouring Island of Fuerteventura, so you can island hop on your day off. The local buses connect all the resorts so catching up with colleagues couldn't be easier & everyone is like one big happy family. Lanzarote is a year round resort known for its sunny climate. We have a superb selection of excursions giving you the opportunity to sell great products. The cost of living is more reasonable than back home so you can enjoy a good quality of life. Enjoy! Flying programme In Lanzarote our Airport in known as Arrecife Airport and consists of 2 terminals, one for international flights which we use and the other is for internal flights to all other Canary islands. At present we only have four flight days, two of which consists of a few flights and the other days more busy, the days we currently fly are on Mon, Tues, Thurs, Sun. And we cover most UK Airports as well as having a couple of Irish flights per week as we have a small Falcon programme. Transfer times vary from as quick as 15mins to an hour dependant on resort and each Holiday Advisor will do an average of 2-4 transfers per week but we continually review our airport operation to keep evolving. At present Lanzarote airport closes at night at so at the moment we don t have any very late night flights. Capacity We are a busy destination with approx. 84,000 capacity in summer 12, this is slightly less in winter but its quite an even operation year round meaning winter is just as important as summer for us. The most prominent brand here is First Choice followed by Thomson, Skytours and Falcon arrivals. We also have the flagship Sovereign hotel here the Princess Yaiza, so this is a very important brand for us. The Holiday Village here makes up a large number of the arrivals and this is also a very important product for us. It s a very busy holiday village and can get up to 2,500 arrivals each month. As a Holiday Advisor working in Lanzarote you have a vast selection of excursions & products to sell and we work hard to hit our targets. Lanzarote is a very profitable gateway with lots of differentiated hotels, including the likes of Gold, Couples, Platinum, Splash. We also have some younger customers in peak season but the resort attracts a family profile year round and a lot of couples of all ages but slightly older in the winter months.

80 EXCURSIONS & PRODUCTS The number 1 attraction in Lanzarote is the famous Timanfaya National Park. We offer 3 unique ways to experience the destructive power of this live volcano but the best way is on Discover Fire Mountain. The volcano is still alive & kickin so lots of customers want to visit! There s some great family day s out from the western style animal park with a huge splash park, to diving 80cm down to the bottom of the Atlantic Ocean on Submarine Safaris. Or heading across to Fuerteventura. Discover more about Cesar Manrique who was the founder of some outstanding pieces of architecture in Lanzarote one in particular is Jameos Del Agua an amazing attraction built inside a lava tunnel which can be seen on Natural Wonders. We have some great nights out in Lanzarote from Dinner El Diablo where you eat your evening meal cooked from the heat of the live volcano to the Wild West BBQ where you become a cow boy / girl for the evening. Not to be missed is the award winning Music Hall Tavern show which is a MUST have ticket whilst visiting Lanzarote. Starting the evening with a welcome drink and a delicious 3 course meal! Then prepare to enjoy a great evening of comical entertainment from fun, feathers, laughter and frocks to a dragtastic tribute to many legendary stars like Tina Turner and Lady Gaga, I am sure by the end of your night you will be up out of your seats and dancing in the aisles. Under Lanzarote domain we have the following products:. Some of the place s or things not to miss out on in Lanzarote whether its for youror your customers. Scuba Diving and seeing some of the marine life & wrecks Lanzarote has to offer in Playa Chica (The best beach for diving and snorkelling). Lanzarote has some lovely And of course a Falcon and Sovereign programme Puerto Del Carmen is where we have the majority of our Irish arrivals so we have a Falcon programme, we also have a lot of self catering apartments, and a big apartment complex called the Cinco Plazas that s popular with Families, there s a fab Kids Club there and it gets almost as busy as our holiday village. We also have a couple of Riu units including the Hotel Riu Paraiso where we have Platinum and a few smaller non differentiated hotels. Costa Teguise is where you ll find our Thomson Gold Hotel the Coronas Playa along with a big First Choice family hotel and a few smaller non differentiated hotels. Playa Blanca is home to most of our differentiated products, our First Choice Holiday Village - Flamingo Beach, Thomson Couples hotel Timanfaya Palace, Thomson Platinum Hotel Natura Palace, the Rubicon a FC Premier Families, and new for Summer 2012 Lanzasur our Splash world hotel. We also have our flagship Sovereign unit the Princesa Yaiza. beaches but the ones not to miss out on are the famous Papagayo Beach s which are off the beaten tracks and gorgeous. Want to try a new sport? Then Playa Famara is the surfers paradise and a great place to chill out and walk around the sleepy village Drive around the wine growing region, enjoy a distinctive tipple of some of the most famous wines. One not to miss La Geria

81 What s in it for me? The weather in Lanzarote is great as it stays hot most of the year. In the summer the breeze stops it from getting too hot and humid, and in winter the sun stays with us making this an amazing place to work. And unlike other countries its never to hot to get to sleep at night. In Lanzarote you get to experience working and living with different cultures. So this gives you the opportunity to taste some of the traditional foods and sample some of the award winning wines Lanzarote produce the most gorgeous white wine & there are loads of wineries where you can try them all! Goats cheese is also a must to try. Chill out or get sporty on your day off! You can take advantage of experiencing the fantastic days and nights out Lanzarote has to offer. From relaxing on Catlanza a gorgeous Catamaran, or taking up a new sport like kite surfing, climbing to the top of a volcano, or watching several of the live bands in many of the bars here. We also get events almost every week, whether it s the Iron Man contest a triathlon event, or carnivals, or live bands, in Lanzarote there is something for everyone. Lanzarote has a wide variety of hotel accommodation ranging from 2T - 5T hotels, 3-4 sun All Inclusive hotels to 5 star deluxe properties. Like most destinations there are challenges you will face along the way! So all team members should have determination and be prepared to make decisions on their own. Working in Lanzarote, you get to see your colleagues a lot as resorts are close to each other so everyone s like one big family. Its really easy to get out and about on your days off and there are no resorts where anyone is far from a team on their own. Even visiting your colleagues on Fuerteventura couldn t be easier only a 20 min fast ferry crossing to Corralejo. For those who want to develop within the company Lanzarote is great as you have a challenging work life with enough time to work on your development and plenty of differentiated hotels to work in. The excursion suppliers and hoteliers are fantastic and are always willing to help you out so good supplier relations is key to those who want to work here. Like anywhere the key to working in Lanzarote is to have a passion for results and have pride in what you do, and also to embrace the special culture that Cesar Manrique has created on the island, its not built up, or really modern, its just natural as nature intended, so if you like the hustle and bustle of cosmopolitan cities then Lanzarote is probably not for you, as it s a simple island where we all help each other and nothing is too much trouble! In Lanzarote we firmly believe in teamwork and this is just one of the many reasons why Lanzarote is such a great place to work. At present in S2012 the roles we have in Lanzarote are 2 Resort Team Managers 1 Team Leader 1 Childcare Team Leader Approx. 23 Holiday Advisors 1 Children s Rep In Charge 8 Children s Rep s 2 Gold Hosts 1 Couples Co Coordinator 1 Duo Couples 1 Duo Gold 2 Sovereign Concierge 1 Flight Seats Sales admin 1 Admin Position (the others are local staff) Holiday Village staff: (Summer Only) 1 Holiday Village Experience Manager 1 In2action Manager 2 Soccer Coach & 2 swim instructor In2action kid s reps In2action Entertainers 1 Activities Team Leader 1 Gold stage technician & 1 HV stage technician In Lanzarote all staff live in good, basic apartments, with a few people living in hotels. Everyone usually shares with one or two colleagues. Home comforts are never far away, pick up UK newspapers, listen to UK radio & TV and purchase some of your favourite UK food products all at very reasonable prices. If you fancy travelling there is the opportunity to travel to all the Canary Islands on your time off & even Madrid & Barcelona are within reach on a short flight. Being in Lanzarote for my second season is a great opportunity to work in a gorgeous beach front location with a large and diverse team. From kids reps and entertainers to sports academy staff we re all one big family. You'll never be bored on your day off, head on up to the top of fire mountain for a volcanic adventure, discover the history of Cesar Marique and Lanzarote's maintained beauty, take to the seas to sunbathe on a champagne cruise or dine out at one of the many fabulous restaurants followed by dancing the night away, there really is something for everyone Rachel Writtle HA

82 LAPLAND - WINTER Paul Summerell, Area Manager Lapland is tucked away in the northernmost part of Finland, deep inside the Arctic Circle. It is the home of Santa Claus and sums up everything that s special about the Christmas season. A magical once in a lifetime destination for both the TUI UK & Ireland team and the thousands of customers that holiday with us during the short winter season. Our customer profile is wide-ranging from families seeking a traditional Christmas experience to couples wanting the thrill of snowmobiles in the genuine arctic landscape. The snowy wilderness is part of every Lapland holiday, with adrenalinecharged snowmobile adventures, trailblazing with the huskies, reindeer safaris, Arctic wildlife and not forgetting Santa and his Elves. Customers can also travel to Lapland for an amazing day trip, at 2 sensational venues Complexity rating - High Due to the extremely high customer expectations and targets, you must have achieved at least DAE or preferabley SEE rating. Winter only gateway - 22 Nov 02 Jan 2013 RESORTS IN THE GATEWAY: Lapland is a name called for a cultural region spanning between Finland & Sweden and it is largely within the arctic-circle region. It is also home to the Sami people who are indigenous to Lapland, their unofficial capital is the resort of Rovaniemi and all of our resorts are based within Finland: Rovaniemni Levi, Yllas, Pallas & Kittila Saariselka IMPORTANT FACTS The programme this winter includes a total of 82 flights to Rovaniemi, Kittila and Saariselka, during the month of December, bringing 10,500 customers on 3/4/5/6/7 night stay trips & 5,200 customers on day trips. What are Stay & Day Trips. Stay Trips are customers on a 3, 4, 5, 6 or 7 night holiday. Day Trips are the customers on a day excursion Airport Days and Routes 3, 4, 5, 6 & 7 night durations Sunday: LGW, MAN, BRS, EMA & BHX Wednesday: LGW, MAN, BRS, EMA & BHX Day trips to Rovaniemi & Kittila Friday, Saturday & Sunday; From LGW, EMA, EXT, BOH, MAN, GLA, STD, NCL Operation Facts Thomson is the UK s brand leader in this unique destination, with Sovereign offering premium short stays. Daylight hours are very short in Lapland and the range from about 3 hours of grey light a day. The temperatures can drop below minus 20 degrees, and a good proportion of our time will be outside. So as well as being a high performer you must be fit and healthy with lots of stamina

83 EXCURSIONS & PRODUCTS Husky Trailblazers Man s best friend speeding you through the snow. Reindeer Safari Santa s only mode of transport, always a family favourite. Snowmobile Adventure Nothing beats the feeling of one of these growling between your legs! Over frozen lakes and through fairy tale forests in Lapland snow covered scenery. Snowmobile by Night Adults only night time trek by snowmobile is more than magical, it has a little James Bond to it. Arctic wildlife park Polar bears, Wolves, reindeer, Otters, Boars and arctic hares. Elf Adventure Nothing gets you into the festive spirit than Santa s Elves, whether decoration making, or hunting the perfect Christmas Tree with the Lumberjack Elf. Thomson the Dog and his Elf friends An equally important part of the resort team are the Elves and there will be plenty of time to get to know them and their important roles before the season commences It is imperative that the Elves and Holiday Advisors gel and function as a team, to ensure we make the customers stay in Lapland special. During the short 3½ week period customers will holiday with Thomson in Lapland on a 3-7 night short stay break, while another 29 flights will bring day trippers to Search for Santa or visit Santa s secret grotto

84 What s in it for me? The Lapland programme covers a huge area with 3 airports serving each of our resorts. The Finnish all speak English, and have a sense of humour very close to the British. Some of our hotels are in the wilderness, but civilisation is never far away. The season kicks off with a fun, but intense induction course where you ll sample everything Lapland has to offer and sharpen your skills for the season ahead. Customers expectations are extremely high, therefore everyone will really need to be assertive and confident in their own ability but you are in safe hands, with your management team, local Agent & Snow Village in Kittila experienced colleagues in Lapland. The Team Lapland has a wide variety of roles available to high performing, hard working Colleagues. 24 x Holiday Advisors 10 x Entertainers 2 x Admin\Airport 1 x Finance\Airport 2 x Team Managers 1 x Admin Manager 1 x Team Leader By now, you will realise that expectations in Lapland, are very high and it is much a case of all eyes are on us but it is a truly fantastic opportunity to gain great job satisfaction by achieving excellent results. As we only have a short period of time to achieve results, time off will be minimum but I m sure seeing the smiles on those little cherub-like faces will make it all worth while. A little insight to the high profile status of this Product, is some of the additional customers the product attracts, which we experience every winter and will do in the coming season: Journalists from all major national newspapers and magazines. TUI Travel Directors and approximatley 60 Weddings during the month of December The Christmas programme is a short season, yet extremely rewarding just ask any of your lucky team mates from previous seasons. The Induction period will consist of full days and a lot of input from you from day one in the form of workshops, on what you are going to do to make Christmas Dreams come true. For new comers to Lapland there is a lot to learn about this Unique Product & location and for returners it s your chance to refresh your knowledge and feedback on previous seasons. We go LIVE on 02 December, so we need to hit the snow running not sliding! A typical working week will include 6 and a half days (you ll be paid the owed days off in your salary) the working day usually starts at 0845am and finishes late. Lots of hard work but very rewarding. Santa Resort In Saariselka

85 Madeira Summer Fiona Downie, Area Manager The floating Garden in the Atlantic and the birthplace of world famous footballer Cristiano Ronaldo, Madeira is a small but beautiful Portuguese island situated in the middle of the Atlantic Ocean. Although it is Portuguese it is actually closer to Morocco & The Canaries than it is to Mainland Portugal and due to its location it is a regular stop for cruise ships, especially in the winter. The islands capital is Funchal which has a very cosmopolitan feel about it with lots of trendy bars, cafes & brilliant restaurants to choose from, and in the traditional old town there is the local market and quaint narrow streets with pebbled pavements, local cafes and even more restaurants to choose from. If you like shopping you have come to the right place great shopping- Centres which are open until and sell pretty much everything, or classy boutiques in town where you can really splash your cash! Nightlife is what you make it and can be lively or laid back according to what you are after. There is always something going on here, we have lots of festivals and events during the year, probably the most famous one being the New Year fireworks display which is still in the Guinness book of records as the biggest in the world. Resorts in Gateway Most of our accommodations are in Funchal, although there are some units out of town in places like Calheta, Canical, Santa Cruz & Canico de Baixo. Some Holiday Advisors will need to be drivers and others will be on walking routes. None of the units are dual repped, so you would be working independently in your units. We have one Couples property the Savoy Gardens which is a good quality, small and very friendly hotel with great staff. Most of the properties are of a really good standard as well, so you won t find many quality issues here. Like most gateways in the winter we tend to have an older customer profile but in summer it changes to a wide variety of customers including young couples and families. We also have Platinum, Small & Friendly and a number of A la Carte units. In the Summer we have a small Simply programme as well. Flying Programme FNC has one flight day a week and all of the flights are day flights and arrive within a few hours of each other. 7 flights arrive on a Monday and the bonus is there are no night flights! Transfers are around 45 minutes to an hour. The airport can be pretty full on, so everyone needs to be very organised and fully prepared to make our customers journey through the airport as smooth as possible. You need to be able to think on your feet, Holiday Advisors will be delegated the responsibility of controlling departures or arrivals, so a great opportunity for those looking to take on more responsibility. Profit As a holiday advisor working in Madeira, you will be expected to work to challenging targets. So, we are looking for HA s who love to sell and work hard to achieve their targets & of course earn their bonuses at the end of each month! Madeira is a beautiful destination and one that people come to explore. There are lots of excellent tours, dolphin watching tours, walks & jeeps on offer, including a full day out to visit the neighbouring island of Porto Santo, so plenty of opportunities to sell. FNC is a medium complexity, year round gateway and the capacity year round is approx 35,200. Around 55% of arrivals go into Soft/Hard differentiated products: Couples, Platinum, Small & Friendly.

86 EXCURSIONS & PRODUCTS One of the most popular half days out is the dolphin watch boat trip on the Sea Born catamaran looking for dolphins, whales & turtles whilst topping up the tan and swimming in the crystal clear waters by Cabo Girao. Casino da Madeira is the place to be at the weekend! It is the only Casino in Madeira and is shaped like a volcano. 4 times a week there is fantastic Las Vegas style show with professional dancers, singers & band. The evening includes a 3 course a la carte dinner with free flowing wine. Jeep experience, going off road in Madeira is a bit of an exhilarating experience due to the terrain here and the jeeps really get to places that would be impossible to visit any other way. Tui has a close partnership with the Savoy Gardens Hotel which is our Thomson Couples Hotel situated in Funchal. We also have the ever popular Riu Palace Hotel which features in our Platinum range and this hotel is located in Canico de Baixo, around 15 minutes drive from Funchal. 2 islands in 1 holiday. Porto Santo is our neighbouring island which has over 7 km of golden sands waiting to be discovered! The easiest way to get there is on a day excursion by ferry, which takes 2 hours and 15 minutes to sail between the islands. There are a number of Small & Friendly units in Madeira, however without a doubt the Albergaria Dias Hotel is the most popular one and it has won best and joint best S&F property in the whole programme a number of times at the Gold Awards ceremony. An island tour takes only 2 hours but takes in all of the breath taking scenery and covers all of the history of the island including how Christopher Columbus lived there. Afterwards most people go to the beach for the afternoon to relax before the sail back.

87 What s in it for me? Madeira is a beautiful destination which has lots on offer for everyone. The capital Funchal is a city and its very bustling with different events & festivals going on throughout the year. The suppliers here in the hotels and excursions are excellent, we have a great working relationship with them. You will not be stuck for something to do on your day off, you can go out on the Catamaran, Jeeps & Levada Walks complimentary (space permitting!). We always get a great night out at the Casino when the show changes over, which is always a popular one. The resort has the following roles (S12): 1 Resort Team Manager 6 Holiday Advisors 1 Sovereign Concierge 1 Resort Administrator 1 Ents coordinator (Couples) 1 Couples Host (Couples) There is no TL position in Madeira and team members are encouraged to make decisions and work on their own initiative, so it is a great place if you want to move on and take on extra responsibilities. The majority of staff accommodation is located in Funchal. Madeira is a great place to work, especially for those who have worked elsewhere and are looking for something a bit different. We have a wide range of properties from 3* up to some of the best 5* properties you will find in Europe! Although there are not many quality issues, customers expectations are high, so excellent communication and customer service skills are essential. Madeira s capital Funchal has large supermarkets where the locals shop, so you can get most things but some of the items like brand name toiletries can be a bit more expensive so best to bring some with you! As Funchal is a city, there s loads on offer. There seems to be a festival every week and days can be spent shopping in the boutiques or local market or sightseeing in the sun. Evenings at the Casino, in the Poncha bars or one of the restaurants serving delicious steak cooked on a sizzling hot stone. You can get about by cable car, toboggan or boat so its easy to get out and explore the man-made beaches if you fancy a change from the local lidos. There is so much going on I think I might need another season here! Faye Lofthouse, Holiday Advisor, Funchal

88 Majorca Summer Charlie Bridge, Area Manager Majorca is the largest of the Balearics situated just over 2 hours flight from the UK making it very accessible (and a great choice for the Brits!) Majorca really does cater to all customers from the likes of Magaluf in the South for our youth customers travelling with 2wentys to Alcudia with its stunning beaches and the area of Puerto Pollensa in the North or head to the East for the resorts of Cala Bona or Sa Coma both offering beach side locations. The island is laden with history and sights from castles to caves and spectacular beach and coast lines to its beautiful mountain range. It offers immense diversity across the whole island. Majorca has so much on offer and is easy to navigate around making it ideal on your day off to get out and about and explore. Majorca has a very large overseas team made up of over 300 staff with roles including Holiday Advisors, Youth Reps, Childcare staff, Airport Staff, Entertainers, Gold Hosts, Duo s, Admin, Activity Roles within the Holiday Village and Specialist Concierges! Majorca has 63% of its arrivals in Soft/Hard differentiated products. Summer 13 sees the opening of our new Holiday Village in the East of the island. Majorca also hosts Couple s, Gold and Thomson Family Resorts within the program. Palma is the capital of Majorca and is home to the 14th Century Cathedral with its stunning location overlooking the bay of Palma. Palma being the capital also hosts a number of shops, bars and cafes along its streets not to mention a shopping centre of the banks of the Port, so another great place to visit on your day off!! For the football enthusiasts amongst us, being home to Spanish Premier League Real Majorca F.C. means you could get the opportunity to see Real Madrid or Barcelona F.C. playing IMPORTANT FACTS Majorca s capacity for Summer is 350,000. Palma Airport operates a 7 flying days of which 20% Night flights and 63% of arrivals are for Hard/Soft Differentiated units. Majorca has the largest Youth Gateway within the program. The island of Majorca is split into 3 different areas North, South and East and the Airport is situated in the south of the Island outside of Palma. Palma Airport is very large and is the hub of the Balearics. Majorca is a Summer only destination, although flights start in March from the UK and the Summer program kicks in from May October. Majorca is a high complex gateway due to the capacity and nature of the products offered within the island. Majorca is very important to the Short Haul region due to its capacity and as such all roles work to high targets. It is a fast paced gateway, with What s on Welcome Meetings operating every day of the week. There is a huge amount of excursions to sell within the island and revenue is also important through extra activities within our very large Childcare programme.

89 EXCURSIONS & PRODUCTS Majorca hosts an excellent excursion programme and there is certainly something to suit everyone s tastes. From taking a ride on the Orange Blossom Trail where you travel through the mountains on a 1920s wooden electric train taking in the scent of the citrus and pine with the breathtaking scenery, to exploring the underwater world in Palma Aquarium one of the best Aquariums in Europe. Marineland again in Palma also offers dolphin and sea lion shows and the exciting House of Katmandu is certainly worth a visit with its new interactive Fun House, 5D virtual reality haunted ride and 4D cinema, not to mention the Wild West laser shooting game and the mini golf course with its own exploding volcano!! Majorca is home to Pirates Adventure. Now in its 27th Year Pirates Adventure has attracted over the years over 3 million people. It offers an evening show with world champion acrobats and gymnasts who together have won over 75 world and European Champion Medals. For those wishing to sit back relax and again be dazzled by breathtaking acrobats and dancing to the music and sounds of Frank Sinatra Come Fly With Me ticks all these boxes! It is a full scale production show where you are literally taken through the journey and excitement and transported back to New York in 1959, a show not to be missed and enjoyed by Prince Harry and Andrew Lloyd Webber themselves!! Majorca offers a host of concepts; Thomson Family Resorts situated in the North and East, Gold situated in the North, East and South of the island and Couples again in the South. Alcudia is also home to one of our Splash World Units and the East offers our new First Choice Holiday Village for Summer 13. Here in Majorca we offer the largest of our Youth Programmes in the resort of Magaluf. 2wentys excursions are designed specifically for this market ranging from Bar Crawls, head line DJs and Gigs to Pool Parties and our very own Skool Disco.

90 What s in it for me? Majorca is an exceptionally diverse island hosting a number of the differentiated products so anyone choosing to work in this destination will have great exposure to these products. It is a very busy resort so there is always something to do and with the sizes of the teams within the island this makes it great for networking. The following roles are available here in Majorca The hotel and excursion suppliers have a great relationship with all Thomson and First Choice staff and enjoy working together to make sure the customer has an excellent holiday. The extensive excursion program means that there is lots to do in your free time from horse riding to scuba diving and water parks to sightseeing tours. Its certainly not a resort to get bored in! We have a small number of driving positions and our Holiday Advisors in the main tend to have 1 or 2 Hotels to look after. The majority of the team here live in 2 or 3 bedroom apartments with other members of the team so there is the chance to mix and mingle easily. The different positions are dotted across the island. Resort Team Manager Holiday Village Manager Child Care Team Manager Entertainment Manager Team Leaders Child Care Team Leader Entertainment Team Leader Children s Rep in Charge Holiday Advisors Children s Reps Crèche Reps Entertainers Airport Reps Transfer Reps Staff choosing to work in Majorca have to be aware of the busy 7 day flying program. We offer a range of different hotels from 2 and 3T self catering to 3 sun all inclusive and 4T and 5T hotels. So there really is a host of variety to suit everyone. Due to being so established as a destination you can get everything you need in Majorca so no need to pack the whole contents of Boots everything is widely available here. Our Child Care program is the largest in the world and operates again a range of different hotels from Thomson Family Resorts, First Choice, Thomson and Sky Tour Hotels. Due to the fast pace of the island individuals need to be able to think on their feet and be well organised but there is a fantastic team of support for everyone from office to management. Majorca, what a fantastic place to Llve and work. In this time I have been so lucky to have worked in our 3 main coastlines in a range of different products from Thomson Family Resorts to Gold Hotels and now even Couples and a new Holiday Village Majorca has it all! Working across the Ben Bennett Team Leader products and areas in Majorca has meant I have been able to have sold everything Majorca has to offer and we really do have something to suit everyone, from the world famous Pirates Adventure to our water parks and of course the Orange Blossom Trail. The night life is also something not to be forgotten here with Magaluf at the heart of the night scene in Majorca you can always guarantee an awesome night out and with BCM there you can expect some big names to be performing over the summer. But its not all about Magaluf, in the north we have a very large team spanning 4 resorts and the east covering the whole coastline so there is always plenty going on! All these areas have a fantastic team ethos and its great to be able to spend my day off relaxing on the beach with friends.

91 Maldives Summer & Winter Nikki Birrell, Area Manager Welcome to the Maldives, where sands are as white as the smiles of the locals, where fish swim happily in the warm waters of the Indian Ocean, where the weather is a dream, and the deep rays of the sun wait to engulf you in their arms. A visa is required and takes about two weeks to obtain prior to arrival. Country at a Glance Maldives has deep blue seas, turquoise reefs, white sandy beaches and palm trees. It is also a place full of character, where its people have long spent their days languishing in the very essence of idyll living. While it is the perfect place to sit on a beach and watch a sunset with a cocktail balanced in your hand, it is also a geographical marvel, knowing that there are thousands of fish swimming around the vivid corals just a few feet away from where you sit. Resorts in Gateway We currently have 6 resort islands where Holiday Advisors are based Club Faru, Dhonveli, Hudhuranfushi, Kuedu, Meeru and Vilamendhoo. Four of these islands are fairly close to the airport (5 mins 60 mins by boat) and will do the airport duty, the other two are by seaplane and seldom leaves the resort. IMPORTANT FACTS We have 2 main brands which we look after here in the Maldives: Mainstream First Choice & Thomson Specialist Hayes & Jarvis, Thomson Tailormade, Travelmood and Sovereign. Flying programme Mainstream customers arrive on a TOM charter flight arriving on a Monday and departing on a Monday usually staying for 1 or 2 weeks. Specialist arrive everyday on different schedule airlines. We would usually go to the airport on the Charter flight arrival day and on the odd occasion a schedule arrival day. Capacity Mainstream approx. weekly 257 pax between all hotels and Specialist approx pax a week. We are very limited to what we can sell here in the Maldives, currently the only products to sell are flight ancillaries (Pre-booked seating, ESS & Prem upgrades) of which you can earn between 5-10% commission.

92 EXCURSIONS & PRODUCTS Selection of Daytime Excurions to sell Selection of evening excursions to sell In the Maldives we do not directly organise or sell excursions or activities as they are all run by the hotels. We would however try to promote on behalf of the hotel as we can earn commission from the hotel on excursions sold to our customers (the HA s approx. $20-$50 per month commission). The types of activites / excursion the hotels have: Diving / snorkelling Water sports Spa Daytime excursions sunset cruise, fishing, island hopping, sandbanks island, romantic dinners, boat trips. Maldives Nightlife again as with the daytime excursions and activities this is all organised by the hotel. Entertainment you may find will include: Crab Racing Maldivian Night Disco / DJ night Karaoke night Live band Movie night Underwater divers show The evening entertainment is repeated each week and can get quite repetitive, you will not find that many customers in the bars after dinner. Most would prefer to take a quiet drink, have a stroll or drink outside room looking at the views before bed. Concept products available Other Products available Premier With our Premier hotels, it s all about top-to-toe luxury. We re talking great locations, first-class service and stylish bedrooms. And that goes for the little extras, too. From early check-in to priority transfers, we know how to make your holiday run smoothly. Couples Couples hotels are reserved entirely for adults. So whichever hotel you choose, you can expect a relaxed, child-free environment. Here in the Maldives we have Vilamendhoo which fits into the Thomson Couples product. of design. Think inviting pool scenes and sophisticated bedrooms with double beds as standard. Taking it easy is what it s all about at these hotels. This could mean wellbeing classes by day and, in the evenings, live acoustic music. A La Carte Luxury hotels from around the world. Thomson A la Carte showcases our most luxurious hotels. Like our Platinum properties, they ve all scored good or excellent with 90% or more of our customers. Plus, when you choose a holiday from this portfolio, you can also look forward to those VIP trimmings Platinum All 4T or 5T, these properties come with smart rooms, excellent restaurants and oasis-like grounds.

93 What s in it for me? When you are not working the Indian ocean has a lot to offer, if you like to dive or snorkel then this is the perfect place. If you are not a big fan of the underwater marine life then you can be active with the watersports centre kayaking or windsurfing. Or if you are feeling a little lazy and in need of pampering then visit the hotel spa. On the islands you will be treated as half guest and half staff you need to follow the hotels rules but get to enjoy the island at the same time. What roles are available here: *Resort Team Leader x 1 *Resort Admin x 1 *Holiday Advisor s x 6 This is ideally a 12 month placement and a visa is required. The Holiday Advisors are on fullboard basis 3 meals a day in either the staff canteen or customer restaurant. You will receive discount for most other services bars, a la carte restaurants, diving, watersports, spa etc. Staff who work in the Maldives have to be self dependant and happy to be the only TUI UK team member in that hotel and may only get the chance to meet with other colleagues once during the season as some of the islands are remote with transfers being difficult Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be challenges while working here. The Maldives is very rewarding country to work and because of our beautiful surroundings, a relaxing place to enjoy on your day off. On each of the islands there is a small shop selling basic essential but these can be quite expensive, we would recommend that for specific brand toiletries you bring with you or you can buy cheaper alternatives from the city (Male). When you are not in uniform the dress code is casual shorts and tee-shirts, most people do not wear footwear on the island. Leave your high heels at home, maybe a pair of flip flops if you visit the city. There are no night clubs to visit and the only bars are at the hotel. No alcohol/pork products is served in the city. Remember it is a Muslim country so no nudity allowed. The ladies must cover up if visiting a local island or the city (shoulders and knees) and the only religion recognised is Islam. Testimonial I have been working in the Maldives now for 3 years and have enjoyed learning about the culture and customs. It can be very challenging to work here but the rewards are definitely worth it.

94 Menorca - Summer Ivica Bozicevic, Area Manager Menorca is famed as being the little sister island to its neighbour Mallorca...but things are changing fast. With a brand new Holiday Village and Splash Park, Menorca is becoming known in its own right as not only a wonderful place for families to enjoy with its safe clean beaches and friendly local people, but is now a destination for Gold Customers as well as two fabulous Couples hotels. Menorca is emerging as a top destination for all the right reasons. The Port of Mahon is the 2nd biggest natural port IN THE WORLD and a mecca for the rich in their fabulous boats by the harbour which is lined with café s restaurants and a good selection of bars. Menorca s winter population is only 79,000 which doubles in the summer with both English holidaymakers and many visitors from the mainland who view Menorca as their little summer jewel. TUI Nordic started flying here this summer so we have welcomed Swedish, Norwegian, Danish, Finnish customers as well as their teams. Menorca is also popular with Italian, Polish and Germans, meaning that the social scene is a great mix of people. Menorca itself only has two major towns and 3 villages surrounded by beautiful countryside and lots of environmental protection means no ugly high rise or polluted beaches. The crystal clear water has to be seen to be believed, and all just a 2 hour flight from Brighton beach! Diving, kayaking, cycling, sailing, snorkelling are a pleasure here as it s incredibly unspoilt. Mahon, the capital and Ciutadella, the 2nd city are great to wander around and offer some seriously good food as well as the most famous fiestas in Spain. The island has a fiesta in each town over the course of the summer and mean the whole town turns into a party for 2 days, dancing horses, bars open all night and all day serving the local drink of Pomada to hoards of happy tipsy villagers! You can visit a beach in Menorca and feel like you have arrived on a desert island, have the beach to yourself...yet a 15 minute drive takes you into a beautiful cosmopolitan city with the friendliest people in the Med! Menorca Airport Menorca Airport is a lovely one to work in. Compact and modern with a great team of Check In staff and great arrival scores means very happy customers. From plane, to passport control, to baggage reclaim to air conditioned coach usually takes no more than 30 minutes so it s a quick turnaround and a good atmosphere as our local agent works hard alongside us to ensure a smooth arrival and departure for our customers. A little over 7500 customers arrive weekly from 15 UK airports usually during the morning. We only fly four days a week here and there are only two flights a week that arrive after 9pm. So no late night transfers or 4am starts! Money Money Money! = Profit & Plenty of opportunity to sell car hire as it s an easy island to drive around, no traffic jams and only one set of traffic lights between the Capital and Ciutadella. Great sales opportunities for people that enjoy sales through service, getting to know our customers and finding the right car hire route or the best boat trip is the way we work in Menorca and there are some great dive packages to sell as well as a selection of beautiful boat trips...

95 EXCURSIONS & PRODUCTS Boats, Beaches, Towns and Parrots! Our Classic Cruise offers customers a chance to explore the beautiful virgin beaches of the north and tuck into an onboard BBQ Not a difficult one to sell for obvious reasons! Krazy Kapers takes the kids and families away from resort to the longest beach on the island (5km) after a visit to Menorca s Zoo. Kids are always desperate to go on our Pirates Adventure day, off on a boat to explore a smugglers cave, and then on to the beautiful white sands of Son Saura beach where the kids get a treasure hunt and mum and dad get to while away a few hours on what looks like a Caribbean beach. Couples and Gold are offered some culture trips with cheese and wine tasting as well as visits to some fabulous historic areas. The greatest advantage of Menorca is her size, no long drawn out coach journeys! A night at the Horses Menorcan horses and the riders skill is famous throughout Spain. Our Fiesta excursions sell out as everyone wants to be involved in the wonderful carnival atmosphere as the timeless tradition of celebrating village Saints with horses, dancing, pomade (gin and lemon lethal!), fairground rides, fireworks is not to be missed and is a fab excursion to both sell and be part of! An evening at Somni is another, more formal way of enjoying the horses, with a fabulous early evening show in a covered arena which appeals to all the family. Menorca offers two Couples products. The Barceló Hamilton, boasting fabulous views from the Sky Bar and within walking distance of the local town Es Castell with it waterside restaurants and boat trips. Our other Couples unit in beachside heaven at Cala Galdana (the Audax Hotel) is chic, luxurious and with the most fabulous views of crystal clear waters backed by pine covered cliffs. Our Thomson Family Resort hotel in Sant Tomas has the same advantage, a great family hotel with crèche, kids club and a buzzing ents team is just a stones throw from the beach which makes your siesta time a great opportunity to catch some rays or Holiday Village! Shrek and Alex the Lion! Aerial Adventures, Swim and Soccer Academy, day and night entertainment, Menorca s Holiday Village (new this year) has been one of the best new products we could have wished for. Set in the lovely resort of Calan Bosch with its gorgeous beaches and marina with a great selection of restaurants this Holiday Village is one of the best around (in our teams opinion). Busy year for the diggers as Menorca also opened its first Splash Park. On the north coast of the island a few minutes walk from the resort Of Arenal d en Castell and within walking distance of the beach. Thomson Family Resort at Sant Tomas

96 What s in it for me? Menorca is one of the most beautiful islands in the med with more beaches than both Majorca and Ibiza put together! The people are friendly and there is so much to discover here, perfect for people who want to get out and explore rather than stay in resort. The great thing with Menorca is it s small enough and safe enough to explore and yet there is still plenty to do as a group of friends. Menorca is small at 47km long and 8kms wide so lots of opportunities for the whole team to get together. Driving s easy, local people are keen to help and appreciate the tourism trade which always helps and you ll get to know the island really well really quickly so will be a local expert which helps service and sales. Menorca has the following roles available : 5 RTM s 4 Team Leaders 1 Airport Team Leader 2 Children's Reps in Charge 2 Crèche Reps 25 Kids Reps 40 Holiday Advisors 2 Admin Our Holiday Village needs: 4 Holiday Advisors, 2 Football Coaches, 1 Swim Instructor And SPACE nightclub has just opened in Some of the Menorca s free places to play... Lots of English products on sale and lots of WIFI areas. Most people speak English and are keen to practice. Siesta time is still kept up in the villages (everything closes between ) but in the two bigger towns and resorts shops stay open Most foodstuffs are available and the Mediterranean diet of fresh local meat and fish, plenty of fresh fruit and vegetables as well as delicious locally prepared cakes and pastries is alive and well here. Menorca was a great place to work for my first season, its so easy to get to know both the island and the hoteliers quickly as well. Because its quite a small island the whole team can get together a lot which is great because I got to see everyone we met on training and cwe an help each other out and share tips. For me the best part has been the diving, snorkeling and getting to know the hidden beaches. Also, there is so much of Menorca that is still so natural and untouched.it feels so healthy here Gerry Oxby, Admin, Menorca

97 Mexico Summer & Winter Sharon Johnstone, Area Manager Famous for being home to one of the 7 Wonders of the World and the hottest spot for Spring Break partying, Mexico s Cancun and Riviera Maya is a stunning area of contrasts. From the high-rise and bright lights of Cancun, to the huge sprawling hotel resorts in the Riviera Maya, to the cosmopolitan mixture of Europe and Mexico in Playa del Carmen, there is something for everyone. Situated on the Caribbean coast of Mexico, the Riviera Maya stretches from Cancun in the north for 120 kilometres of white sands through Playa del Carmen all the way to Tulum. There are many things to do in Mexico: Shopping - from the ultra exclusive labels to high street shopping Excursions from swimming with dolphins, to zip lining to tropical paradise islands, to exploring Mayan ruins Nightlife from Playa del Carmen s BPM Festival which welcomes the world biggest DJs for 10 days in January, and Cancun s huge venues host the legendary Spring Break parties in April. RESORTS In Playa del Carmen, the Holiday Advisors live in the Riu Yucatan, although 4 others currently live in other hotels in the Riviera Maya. In Cancun, the Holiday Advisors will live in a house or apartment. While Cancun is more known for the partying, the nightlife is equally good in both resorts and Playa del Carmen has the biggest team. Cancun Split into two different areas, Cancun is a city of contrasts. In the Hotel Zone, the high rise hotels and bright lights of the shopping malls are a signal of the huge number of North American tourists that visit here. Everything is big! The buildings, the clubs, the sounds, the tourists! But then the Downtown area is more local and functional, with its criss-crossing roads and lots of shopping areas. The beautiful lagoon inbetween the mainland and the peninsula is home to crocodiles, the white powder sands stretch on for 15km, and the mixture of nationalities gives a really cosmopolitan feel. Playa del Carmen The vibrant centre of the Riviera Maya, Playa del Carmen (or simply Playa to the residents) offers a relaxed but colourful landscape. A fast growing city, the downtown area is where the locals and the tourists happily rub shoulders along the commercial street of La Quinta 5 th Avenue. From cheesy souvenir stores, to local Mexican silver, to fashion trends, it is all conveniently situated along 1.5km of straight road. Playa is well known for its restaurants, offering many culinary wonders of the world, from cheap and cheerful to refined dining. There is great nightlife for all, the buzzing 12 th Street between 1 st and 10 th Avenues will offer many different styles of music to see you into the early hours. CUN is a High Complexity gateway with approximately 118,000 customers in the summer and 84,000 customers in the winter. FLYING PROGRAM CUN is a year round gateway. In summer, we receive flights a week. In winter we receive 8-9 flights a week. Winter 6 flight days. Summer 7 flight days. Flights arrive from Gatwick, Manchester, East Midlands, Glasgow, Birmingham, Bristol, Newcastle and Edinburgh. From 1 st May onwards we will receive the new 787 Dreamliner from East Midlands and Glasgow on all flights, and certain flights from Gatwick and Manchester. Holiday Advisors will usually visit the airport once a week and we have a dedicated airport and transfer team. PROFIT Mexico has the highest targets in the world in Mainline so expect high targets therefore we need Holiday Advisors who are highly motivated and selfdriven. There is a huge excursions program to sell and you can experience the excursions on your day off. There is lots of chance to sell sundry and make extra commission from mosquito bands, telephone cards, Premium Seats, Extra Space Seats and Pre Booked Seats. EXCLUSIVE EXCURSIONS We also have a brand new exclusive excursion programme with lots of Value Guarantee items that make our excursions very special. Because of the high value of our excursions our suppliers give great support to the resort team too. For example, we are the first through the doors at Chichen Itza in the morning; we get an extra 15 minutes swimming with dolphins, and we are the first and last off the tropical paradise island of Isla Contoy.

98 EXCURSIONS & PRODUCTS SWIMMING WITH DOLPHINS PLATINUM A full day out experiencing the natural wonder of Xel Ha and the thrill of swimming with dolphins in one exclusive package. Xel Ha is the world s largest natural aquarium full of water based activities where you can spend an entire day exploring. In the morning you will get the Silver package where you get to interact with the dolphins and experience the exhilarating foot push, with added time to snorkel with them too! CHICHEN ITZA WONDERS Exclusive to TUI, you can visit one of the 7 Wonders of the World. Arriving early in the day, you will have an English only guided tour taking in El Castillo, the main pyramid, plus the observatory and the Pok ta Pok ball court. There is free time to ensure you capture all your memorable photos. You will also visit Valladolid, a quaint colonial town, optional guided tour and with free time. Lunch and refreshments are included all day. SPEEDBOAT EXPLORER If adrenaline is your thing, then jump on board our two-person speedboats and race across the Nichupte lagoon in Cancun. With minimal instruction required, these easy to drive boats quickly pick up speed in convoy while taking in the views of the Hotel Zone and passing through the ocean and mangroves with the wind in your hair. BAR CRAWL The safest and best way to sample the local nightlife in Playa del Carmen or Cancun is to join your Holiday Advisors on our Bar Crawl. With just our customers joining in the fun, you will enjoy the best your resort has to offer, with like-minded people and exclusive entry of areas within the bars. All your local drinks are included throughout the night and we have chosen the bars with the best service. Oh what a night DIFFERENTIATED PRODUCT Sensatori Based in Riviera Cancun, just between Cancun and Playa del Carmen, this is one of only two all inclusive Sensatori hotels but beats Egypt by being Gourmet Inclusive the exclusive to Karisma hotels food concept. JUNGLE EXPEDITION Exclusive to TUI, this is an action packed day out in the middle of the jungle, even Indiana Jones would need a breather after this tour! With zip-lines, rappelling, snorkelling, swimming, hiking and a ride in a Unimog, a unique off-road truck, you will be able to marvel at the beauty of the natural habitat above and below ground. The tour also includes a visit to a Mayan shaman who will perform a purification ceremony. Lunch and refreshments are included too. Couples We have two Couples units including the 5T El Dorado Seaside Suites on which the Couples concept is based, and the 4T H10 Ocean Maya Royale ISLA CONTOY An unspoilt and tropical paradise and just a boat ride away from the shores of Cancun, Isla Contoy is a real gem in the middle of the turquoise Caribbean Sea. Palm trees, frigate birds, stingrays and perfect white sands await you, and you can spend time exploring and relaxing in this protected nature reserve. We will be first to arrive and the trip includes a barbecue on the beach, snorkelling plus refreshments included all day long on this exclusive to TUI excursion.

99 What s in it for me? There are two sides to living and working in the Riviera Maya. The first is the chain restaurants, high standard hotels, huge shopping malls and breathtaking excursions. The other is an ancient civilisation and proud culture. We are trying to embrace both within TUI. We want our customers to have a Holiday Experiences that will last a lifetime, but with our Sustainable Projects we also want to educate our customers and show them the real Mexico. We work hard, and that includes long hours sometimes, but the benefits far outweigh the graft. Long Haul is a very different style of life to Short or Mid Haul, so it is good if you are independent but you need to be able to work as part of a team. We have a great local rewards package for our team members so you can enjoy your time off doing excursions, exploring, socialising or simply sitting on the powder beaches and even snorkelling for turtles. There is no other place like working in Mexico and it is a really great experience for you. 3 x Resort Team Managers 2 x Team Leaders (must be drivers) 1 x Sensatori Team Leader (driver preferred) 12 x Holiday Advisors (must be drivers) 3 x Sensatori Guest Relations (drivers preferred) Visas are required, the process takes about a week. Visas are expensive so be sure you can commit to the full season before applying for this resort as the cost of both the visa and flight will have to be repaid if you do not complete the season. Details of the process will be given once placements are confirmed. We need Holiday Advisors who are highly motivated for service as our customers pay a lot of money and expectation is high; but the hotels you are working in are huge sprawling resorts with high standards. During the summer our units are very busy but in winter you can find yourself with low arrivals so you have to be proactive in contacting customers. However, some units allow you the freedom of the hotel while others will not allow you out of the reception area. We operate a One Team policy in Mexico where we like to hold all our jollies and events together with the Playa del Carmen, Cancun and Sensatori teams so we have a great team atmosphere and support from all of the management team. You must be confident to drive abroad as some of the hotels are based up to 40 miles from the resort centre and you may have up to three units. We have 6 core units but Holiday Advisors may be expected to cover smaller units nearby too. We have units varying from 3T to 5T but all are all inclusive. You can buy everything you need in Mexico from toiletries to electronic goods. There are lots of places to shop for clothes, especially in Cancun, and there are lots of big supermarkets for your day to day items. Just remember to bring the US adaptors!!! Imagine sitting on the beach front sipping your cocktails or chilling out on 5th Avenue with a (bucket) of coronas will all become part of your weekly programme when you work over here in the Caribbean. Mexico has so much going for it, from the 'Big City' in Cancun with all its big clubs, shopping malls and high rise hotels to the more bohemian Playa Del Carmen. The main area for tourists is 5th Avenue, two miles of shops, bars and restaurants to explore. If you look further a field you can find quirky little local bars and restaurants away from this main tourist trail if you need a night off! Cancun s downtown is little known to tourists but is home to wonderful restaurants and even funky salsa bars for you try out some moves! Katy Snow, Holiday Advisor, Mexico

100 Morocco Summer & Winter Sandra Munro, Area Manager Morocco is the oldest kingdom in the Muslim world, it s name El Maghreb the land of the setting sun is due to the fact that this is the last place the sun sets over Africa. Morocco is a country full of contrasting images and diversity, from its mountain ranges to sandy beaches, to its souks and medina s with their colourful sites, smells and experiences. The gateway is split in to two major resorts which both have their own airports; Agadir the beach resort in the South of Morocco and heading north inland through the Atlas mountains is the Imperial City of Marrakech. They are 3 hours apart via a new motorway. Morocco is a country of contrasts so your day off can be spent by either relaxing by the pool to haggling in the bustling souks. Marrakech, this ochre coloured Imperial city is the most exotic and beautiful in Morocco. You can get lost in its labyrinth of souks bearing a multitude of handicrafts and wares or soak up the exotic atmosphere of the famous Djemma El Fna square where you take a seat in one of the roof top cafe's and watch the spectacle at dusk when the food sellers arrive, turning the square in to an open air BBQ. All this is flanked by the new town of the Gueliz with it s wide boulevards, café s, hotels, shops and restaurants. Agadir is the main tourist resort of Morocco and the beach is the main focus of life here. The newly built promenade running alongside its sandy beach, with a variety of restaurants and street café s running the length of the tourist area is a great place to sit and people watch. The marina with its named shops is an alternative to the bustling and haggling of the souks. Resorts in Gateway All of our customers are in Marrakech or Agadir, these two resorts can also be combined as a two centre. Marrakech can also be twin centred with the coastal town of Essaouira. In Marrakech, most of our guests are in one of the two Riu hotels set in the Palmeraie of Marrakech with limited numbers in the city hotels. All Holiday advisors live in apartments in Gueliz section of the town centre. In Agadir, again most of the guests are based in the three beach front Riu hotels and staff live in one of the hotels in resort. The main profile of the guests is couples although through the summer months we get a high volume of families booking the resorts. IMPORTANT FACTS Agadir and Marrakech both have 2 flight days a week which tend to be in the evenings in the summer time and day time in the winter. Transfers are short in Marrakech - just 10 to 15 minutes to the city hotels and 30 minutes to the Riu Tikida Palmeraie. In Agadir transfers to the resort are 30 minutes. Both of the airports are small in size compared to other mainstream destinations and are quite laid back. Moroccan airport staff don t rush for anyone patience is an asset in Morocco! Both Agadir and Marrakech are 12 month resorts. Capacity 4 aircraft a week in to both Agadir and Marrakech. As a holiday Advisor in Morocco you will be working to high targets, both in CSQ s and sales. There is a huge choice of excursions on offer and the main volume of guests in both of the resorts book Riu hotels. Morocco is a medium complexity all year round gateway, it s a high revenue generating area for the region.

101 EXCURSIONS & PRODUCTS From Agadir There is only one place on earth marked Atlas, and within 30 minutes of Agadir you can be in them. This is a favourite for everyone. It s a great opportunity to see timeless villages and breath-taking scenery. The winding roads of the Atlas mountains take you through the idyllic picture postcard gorge of the Paradise valley to the waterfall of Imouzzer. Here you exchange your air conditioned 4 by 4 for 4 legs of a more conventional mode of transport, a donkey trek outside the village. No visit to Agadir is complete without a day in the 4th Imperial city of Morocco, Marrakech. It s timeless city walls overlooked by the Kotoubia Minaret, are framed by the backdrop of the High Atlas Mountains. Step in to the real Morocco and capture its sights and smells in its labyrinth of souks to Djemma el fna square, with its changing assortment of storytellers, snake charmers, dentist, musicians and dancers are replaced at night when the food stalls arrive turning the square in to a huge open air BBQ. From Marrakech A visit to the Atlantic coast and the Portuguese town of Essaouira. At one time called Mogador, to many the most enchanting coastal town of Morocco. With its white and blue houses, laid back artisanal quarter offering a diversity of wood workshops to art galleries, this charming UNESCO heritage town has inspired artists throughout the centuries. The life of Essaouira is easy and uncomplicated and attracted musicians over the years. Experience the town loved by the Stones, Hendrix and Cat Stevens. You can see them from Marrakech, the Atlas a breath-taking backdrop to the city, and this 4 x 4 journey takes you in to the Panoramic High Atlas Mountains on the Road to the Kasbahs. Travelling through Berber villages and rainbow coloured mountains and valleys. This day out is a must for all those with a love of spectacular scenery. The end of the road is the World Heritage site of Ait Ben Haddou, backdrop for the Hollywood movie scene, see where they filmed Gladiators, The Four Feathers, Jewel of the Nile, Terms of Endearment to name just a few. Arabian warriors on horseback, glittering belly dancers daredevil acrobats and flying carpets. All there to entertain you as you dine at the Fantasia. Food wise you will sit down in traditional Bedouin tents and be served dish after dish of mouth watering Moroccan cuisine. After the meal get comfortable with a soothing mint tea and cookies while you watch the shows finale, a display of Moroccan warrior horsemanship. A caleche is a great way to take a leisurely tour of the city. Visiting the gardens and ramparts by day or at night visiting the main sites of the city ending at the famous Djemma El Fna square.. Marrakech by night is best seen by a transport of a more relaxed era. The only way to get around Morocco, towering above people as you trek through the countryside of Agadir or Marrakech. Camel trekking is the traditional mode of transport in Morocco and is available on excursions from both resorts. This can be combined in Marrakech with the new water park, so ride and splash. The new Oasiri park is an Oasis of gardens and trees, with rides from the Kamikaze slide, to the frothing wave pool. Spas and massages have become a speciality in Morocco, especially the Argan massage. The argan berries originate from the trees with our unique tree climbing goats. Argan is used for its therapeutic properties which lead to overall well being and help the ageing process. Argan oil can be used in cooking, in beauty product or as an oil in massage to relieve the everyday strains of life.

102 What s in it for me? Guests can also opt to have two centre holidays, with a stay in Agadir and Marrakech, or alternatively Marrakech and Essaouira. One of the main reasons people come to Morocco is to experience a long haul destination on a short haul flight. We offer many different excursions from both Agadir and Marrakech from cultural tours, to boats and camels. The resort has the following roles available 1 Resort Team Managers Agadir 1 Resort Team Manager Marrakech 1 General Administration Marrakech 4 Holiday advisors (2 are locally employed) Agadir 4 Holiday advisors (2 are locally employed) These roles are correct for Summer 12 All staff need to be able to work independently and also able to adapt to a different culture (Non Western European). Staff here need plenty of patience, things do not always go as planned and they don t always happen as quickly as they would in Europe. Excellent customer care, complaint handling and sales skills, required with the ability to adapt to a range of customer profiles including family orientated 3 star AI guests to 5 star B&B. Morocco is an Islamic society, more conservative than some other destinations and staff that work here will need to ensure they respect the customs and culture of the country. Staff need to be team players and socially they need to be able to mix with local agency staff and staff from other tour operators, as nightlife is limited, mainly revolving around eating out and after dinner drinks. Morocco is still in its infancy as a holiday resort to the UK market. Cost of living is the same as you would expect in Europe. The Supermarkets here sell all your comforts from home although at prices that are a lot more expensive to Europe. Morocco has been a great start to my career with Thomson and First Choice. I spent my first season in Marrakech and then moved to work in Agadir. I ve found it a great place for culture and adventure. I have been lucky to experience both resorts in the programme. Night life here is low key, but you always find something to do. I still go to Marrakech on my day off to get my culture fix when I can. Elias Zendah Holiday Advisor

103 PREVEZA SUMMER Nikki Birrell, Area Manager Preveza is a gateway on the mainland consisting of the resorts of Parga and Lefkas. Both of these resorts are stand alone. Holiday Advisors are supported from Corfu by the Admin team there and 2 Resort Team Managers also based on Corfu. This role needs to be filled by people who are independent, like a challenge and are interested in mixing and getting to know the local people and the customers. Parga is on the north west coast of mainland Greece and is 45minutes away from the port of Igoumenitsa where the ferry departs to Corfu and other ferries depart to the rest of Europe. Transfer time from the airport is direct and will take approx 1hour 15min Lefkas is an island south of Preveza airport with a direct transfer time of approx 30 minutes so no long coach journeys. Customer profile in both resort tends to be couples or 40+. There are very few children even in school holidays in either of these resorts. Parga Lefkas IMPORTANT FACTS Only one flying day into Preveza airport and this is a Sunday with 2 flights 1 London GATWICK & 1 Manchester Both flights arrive in the evening and there is no night flights due to this being a military airport. Capacity The capacity between the 2 resorts is 6446 pax in 2012 No differentiated products in either resort but many repeat customers which make sales a challenge. First AI unit on Lefkas is situated out of the main resort so great opportunity for excursions and car hire. People who come to these types of resorts tend to be those who want to experience the real Greece and are keen to get out and about and see as much as they can during their stay. Car hire is a great way to get about due to the locations of both resorts. There are no differentiated products or large complexes, but the opportunity is there to really push your local knowledge to boost sales and reach the objectives / targets set by the company. Knowledge and experience is the key to these resorts as results are all down to your hard work and commitment in the role.

104 EXCURSIONS & PRODUCTS Selection of Daytime Excurions to sell Parga :- Ruins and Rambles A day of mystery and adventure. Enter the mythological world of the Oracle of the Dead. Ionian Cruise:- Relax on board while you sail to the Porto Katsiki beach. White sands framed by steep cliffs. Swimming and Island Hopping. Mighty Meteora:- Deep in mainland Greece you ll find Meteora, a group of medieval monasteries each one balanced on rock pinnacles. During the 13th century 24 were built and today 6 are still in use. Played a starring role in Bond film For Your Eyes Only Selection of evening excursions to sell Parga:- Evenings are spent enjoying the cosy bars and the fantastic varied menus on offer in the local restaurants. Excursions on offer are mostly day trips to meet the customer profile of getting out and about to experience the greek culture. Greek Night with a difference. Catch a boat to Meganissi, visit a family run taverna that s as Greek as Zorba himself. Free flowing wine, a delicious dinner and dancing. Lefkas :- Sand and Shells, A memorable day cruising to some of Lefkas s most beautiful beaches. Total bliss! Epiris Mystery:- A wonderful scenic day dripping with intriguing history and legend. Explore ruins, visit the Acheron river and roam the cobbled streets in Parga. Sunset Boulevard - Spend a magical evening strolling round the streets, shops, tavernas and harbour front of Lefkas town Parga Parga is a mixture of SC and hotel accommodation all situated around the main resort of Parga which is surrounded by cliffs, forest and open sea. The accommodations are nearly all 2-3 * star properties which are family run and well looked after. All the accommodations in Parga are Thomson and most have been part of the programme for many years. Customers tend to be slightly more mature and up market so good communication skills are important. LEFKAS Lefkas accommodation comprises of Thomson units with a complex of Villas under the Simply brand. The Mousses villa complex also have a Simply kids club and Creche on site. The remaing units consist of SC and 4 hotels. There is only 1 committed unit and that is the Bel Air Hotel. Programme introduced a new unit in 2012 called Red Tower which is outside the main resort and is the first AI unit on the island. There have been a few issues there but the manager is on the case and being addressed. Both the above resorts have a lot of return visitors which means sales prove more difficult than in other areas but there are always options to offer. CAR HIRE Car Hire is very popular in Parga and Lefkas due to the location of the resorts and the beautiful Greek countryside all within easy distance from the resorts. Parga Corfu It is very easy to visit Corfu from Parga and is offered as an option when selling excursions. It is only a short drive from Parga to the port at Igoumenitsa where ferries leave every couple of hours to Corfu. A great way to spend a day off. Leave your car at the port, hop over to Corfu to go shopping. This opens the possibility of customers booking Corfu as a holiday in the future. The same applies from Corfu, boat trips excursions which include Parga are sold to customers on Corfu. Lekfas Well known for sailing holidays and those who love spending time on the water. So many boat trips available and the island made famous with Onassis is just off Lefkas.

105 What s in it for me? Working independently in resorts such as Parga and Lefkas build confidence and communication skills as it is all down to the HA. You need to be self motivated to succeed and achieve results knowing where your areas are for development and working on them by incorporating into your day to day role. Reporting skill need to be accurate with information on file and on hand easily when required. What roles are available here :- Holiday advisor roles only in this gateway reporting into a resort Team Manager on Corfu. The holiday advisor role within the resort is more than that of a typical HA as they are responsible for everything. Paperwork, stock, sales, and other Administration tasks as and when required. Organisation and good time management, are also skills which play a large part in making work alone HA s successful and reap the benefits and rewards. Great choice of resort to consider before aiming for that next step up the ladder. Notice boards - totally responsible for the preparing and printing Liaising with the agents and suppliers - Transfers, excursions, Issues at units suppliers Able to use Excel & Word on computer - For reporting purposes, letters, fliers etc. Profile of staff that work here Experience in travel a benefit. Some basic knowledge of the language an advantage. Good organisational skills Good communicator at all levels of ages and lifestyle. Adaptable / flexible Both Lefkas and Parga are more traditional resorts where there are not the same facilities as in some of the more commercialised resorts such as Corfu. Supermarkets offers a wide range of well known products but at a higher cost than that in the UK. Well know brands of items such as shampoos and conditioners are available. Visits to the main town of Preveza will offer a much bigger range of items. Testimonal - Julie Norton Lefkas Working in PVK is very rewarding working with good suppliers and many repeat customers. The scenery is stunning and the people are so friendly. It is like running your own business, the more you put into it the more you get out of it. Very traditional style of resort.

106 Porto Santo Summer Fiona Downie, Area Manager Flying programme Porto Santo is the lesser known, little sister island of its more famous neighbour Madeira. The island has a laid back, relaxed and almost Caribbean feel about it. Although Porto Santo is relatively new to mainstream tourism, don t let that fool you into thinking its not been around for too long! It was discovered some 600 years ago by Christopher Columbus who set up home on the island all that time ago, so this place has got some history attached to it. It s all about the beach in Porto Santo which has therapeutic properties and stretches for over 7 kms along the coast. Even in the height of summer you can walk along and find deserted bits of beach. The main town is Vila Baleira which has a large supermarket for most essentials and there are some town shops, restaurants and lots of little cafes in the pretty square. There is a fantastic Golf course which was designed by Seve Ballesteros and it must be one of the most spectacular settings for a golf course in the whole of Europe, truly stunning. Eating out is great in Porto Santo, there are loads of restaurants and some really popular ones overlooking the beach, including Penha Agua which is where Ronaldo (Madeira s most famous export in recent years!) chooses to eat when he is over on holiday. Nightlife in the height of summer goes on until the very early hours of the morning, the main place to head being the Docas where there are clubs and bars overlooking the Marina area. Resorts in Gateway Due to the size of Porto Santo there are not really any resorts, the hotels are situated along the beach with the exception of one which is located inland and surrounded by beautiful grounds. PXO has one flight day which is a Monday and there is one flight from Manchester & one from Gatwick. Both flights arrive late afternoon, so no night flights which is a bit of a bonus! The airport is very small, however, despite its size it does run very efficiently. Transfers are very short around 15 minutes. Everyone works together at the airport and you will interact with the handling agent staff, our agent who helps us at the airport and anyone else who works there, everyone is very friendly. Porto Santo is a summer only destination, operating from May until the end of October. Profit Although Porto Santo is essentially a beach destination, a lot of the customers are newcomers to the destination and therefore keen to get out and see the island. As a holiday advisor working in Porto Santo you will need to have excellent presentation & sales skills as you will be holding large welcome meetings for up to 300 in our main unit, Pestana Porto Santo. Porto Santo is medium complexity with 95% of capacity in soft differentiated units.

107 EXCURSIONS & PRODUCTS Porto Santo has a number of options to offer customers ranging from Boat Trips to Jeep tours. Probably the most popular way to see the island is on the Porto Santo Jeep Adventure which operate every day and takes customers to places they would not get to any other way. Stopping in a traditional house to sample the home baked bread and try the local Porto Santo wine! The Catamaran is always a popular one for the families, sailing along the coast and stopping to snorkel in the clear sea. Catamaran Sunset cruise is a great way to enjoy the sunset in Porto Santo whilst enjoying the cool breeze sailing along the coastline. Madeira day trip is an opportunity for customers to experience the spectacular sights of Porto Santo s big sister on a full day trip. This starts with a luxury ferry journey over to Madeira to enjoy a tour of some of the sights before having some free time for a bit of retail therapy! There are 4 properties in Porto Santo, 95% of our arrivals go into the Pestana Porto Santo Hotel which is a stunning, beach front AI property and is excellent, this one features in Platinum and First Choice. We also have the small but perfectly formed Quinta do Serrado which sits in Small & Friendly and is very popular with walkers and people wanting to completely chill out. Don t think though that Porto Santo is just for lazing around on the beach. Whilst here you can get some scuba diving in, visit a ship wreck and even take your PADI course with Rhea dive who are the best on the island. Those wanting to learn a new skill, there is the fantastic golf course for budding Tiger Woods among you! Walking is another popular pastime here and there are a couple of easy and challenging walks to keep you busy.

108 What s in it for me? Porto Santo is a chilled out paradise just waiting to be discovered! All of the arrivals come in on a Monday which is great for getting yourself completely organised. The suppliers and agents are really friendly and if you ever want to go off on the boat trip on your day off or one of the tours they will book you on. You will also get discounted rates at the Golf course and with Rhea Dive if you want to give it a go. It s a great place to save some money too and of course get to visit the beautiful island of Madeira! The resort has the following roles available: 1 Resort Team Leader 1 Holiday Advisor These roles are correct for Summer 2012 There are 4 properties in Porto Santo, 95% of our arrivals go into the Pestana Porto Santo Hotel which is a stunning, beach front AI property and is excellent, this one features in Platinum and First Choice. There is a shared car between the Team Leader and the holiday advisor and due to the % of arrivals in our core unit, this is where the majority of time is spent on visits. Anyone working here needs to be able to work on their own initiative, be confident and be very organised, you will be dealing with a lot of customers. Everyone works well with each other and you have a real feel of being part of the family so to speak! There is limited shopping in Porto Santo, however there is a large supermarket Pingo Doce which has brand names next to own brands, so you can still get most things. As in many destinations toiletries can be quite pricey and you won t always be able to buy your favorite things so good to take some with you! Porto Santo is a great resort to work in. It can be challenging and I would say you need to be organized, able to work independently and like your own company. You need to be very customer service focused, for instance our resort ramble yesterday we had over 100 customers! It s a beautiful place and on my day off I love to go on beach walks or up into the countryside to walk. I enjoy mixing with the locals and everyone is very friendly. I am having a fab time, Porto Santo is a hidden gem and I like it so much I would happily come back! - Mario Kovacs HA

109 Portugal Summer OVERVIEW AND RESORTS Algarve is renowned for it s amazing beaches and you can understand why it ranks within the top 10 best in the world, so a great chance to explore on your day off and find that perfect spot tucked away along its dramatic coastline. The resort really has something to suit everyone - beach lovers, culture vultures, waterpark & theme park enthusiasts, not to mention those in search of a hectic social scene. And within just a few hours away is the capital Lisbon and Seville, so a great opportunity for you to soak up the culture and atmosphere of these two vibrant cities. Algarve stretches 200 kms from east to west, the eastern most point being our Spanish resort of Isla Canela in Costa de la Luz. Vilamoura is our upmarket resort having 26 world class golf courses with an impressive marina lined with luxury yachts, Ronaldo has his shop here & Figo has a bar! Our most central resort and most popular with tourists is Albufeira and its surrounding areas attracting a contrast of singles who come on stag and hen parties for the infamous strip lined with bars, but also extremely popular with couples for it s great range of hotels, restaurants and bars to suit all tastes and plenty to do. It s even a hit for families for the ever popular parks such as Slide & Splash, Aquashow with a chance to swim with Sea Lions & Zoomarine where you can experience Interaction with dolphins. Heading West we have the resorts of Alvor and Lagos which are far more traditional and very quaint with their narrow cobbled avenues and Praia da Rocha, home to trendy beach bars and clubs for party goers. And the wild west can be popular for its surf and leads us to Europe s most western point, end of the world at Cape St Vincent. Algarve hosts many festivals during the summertime such as Medieval & White Nights, and in Lisbon the likes of Madonna & David Guetta are in concert in S12 as well as the champions league footie. If it s retail therapy that you re after then we have it all, some great centres with our very own Primark and H&M. This is also a very popular wine region, Sir Cliff has his own vineyard on the outskirts of Albufeira, in the same town that is renowned for the infamous traditional dish of piri piri chicken. As you can see Algarve really has it all Fiona Downie, Area Manager IMPORTANT FACTS Just a short 2 ½ hour flight from UK with 2 flying days and no night flights! We have 7 flights on Sundays and 14 on Thursdays covering many regional airports so easy for family and friends to visit. Most of our flights are concentrated in the mornings but several operate in the early evenings. Transfers can be as little as a 40 minute journey up to approx 3 hours to the West. Most staff work on both airport days and will be doing a departure and arrival transfer as well as a shift in between helping out at the airport. Faro is busy but has lots of great facilities, we even have Costa Coffee here! And we have 2 staff who co-ordinate the arrivals and departure areas and someone from the Agency to co-ordinate transport so a good support network and good team spirit. The main office is located just 5 minutes away. A smaller winter flying programme during April, with the programme increasing for summer between the months of May to October. Capacity into FAO is approx 70,000 in summer with 20% of these customers arriving into soft differentiated and 30% to hard differentiated products, ranking as a medium complex gateway. PROFIT You will be expected to work to challenging targets but will be supported by our exceptionally strong and diverse excursion programme to suit a varied customer profile. It is a profitable destination and for this we need strong sellers and those who have the drive to achieve targets. This gateway is also renowned for high service delivery but without compromising the focus on sales.

110 EXCURSIONS & PRODUCTS Where do we start..there is so much to do here! For those who seek adventure then our ever popular jeep safaris will definitely be top of the list. Heading in convoy off the beaten track into Algarve s rural countryside with your driver being a mine of information on the flora & fauna. We also combine a 2 in 1 day on our Superday with a half day in 4x4 up into the mountainside and end the day on a relaxing river cruise around the Portimao coastline. For a perfect chance to head up into Algarve s interior, the Monchique mountains, to witness some of the Western highlights such as Silves, the old Moorish capital & Cape St Vincent known as the end of the world then we have our full day coach tour Western Wonders. We have a selection of boat cruises to suit all tastes with Adult Only Chill Out cruise or Family Cool Cruising great for families, where you will see the spectacular dramatic coastline with small hidden bays to make a stop for your tasty BBQ lunch and take a small boat ride into the grottos, some fabulous photo opportunities! And for city enthusiasts we have both Lisbon and Seville both a few hours away with a full day to explore these amazing hotspots. If you love a bargain then Loule market is just for you, with a chance to experience the hustle and bustle of this typical Portuguese town with narrow cobbled streets and a buzzing atmosphere on market day! For kids and adults alike we have a selection of theme parks from Slide & Splash waterpark for adrenalin seekers, Aquashow with its many attractions such as the only water coaster in Europe and an opportunity to get up close and personal on your swim with Sea Lions. Topping the bill is Zoomarine, the only one of its kind in Portugal with a choice of dolphin and sea lion shows, birds of prey exhibition, alligator park and 4D cinema with a once in a lifetime experience to join the dolphin emotions programme and interact with these marvellous mammals. Not to be missed is Fiesa Sands of Time which we offer early evening. This is a fantasy world of sculptures made of 35,000 tons of sand, considered the largest festival in the world. Meander through the pathways to see the intricate details and craftsmanship of this amazing exhibition with a theme each year, its Idols this summer so many famous faces to spot. Spoilt for choice we reckon Located in Balaia on the outskirts of Albufeira we have Alto da Colina Holiday Village with a large team of 33 in high season including Resort Team Manager, Holiday Advisors, kids reps, crèche and ents team, swim and football coaches. In Acoteias we have the Falesia Gold hotel offering a great standard of service with an exceptionally popular entertainment programme with the focus on adults only and no under 16 s. And we are continually looking to develop our concept products here. As well as the mainline summer sun brand we have Thomson Platinum, Small & Friendly, and Chic & Unique, as well as First Choice Premier, two Irish flights per week servicing our Falcon/ JWT brand, and approx 100 villas under Thomson Villas & Pools, Meon and Sovereign brands with the Simply programme growing for S13.

111 What s in it for me? This gateway is varied and has lots to offer with a total mix of resorts for both our customers and ourselves. It is busy so you can gain a lot of experience in this fast moving resort with an opportunity to develop in your role. There is always plenty to do in your free time with lots of opportunities for the whole team to come together as we get invites to all the supplier parties! Our Agent and suppliers work fantastically well with us and are always very supportive of our programme here and you will be able to experience all our excursions on the programme, along with your family and friends, at a discount. With the UK just a few hours away then it s a great incentive for family and friends to visit you. Whether you enjoy a more low key social scene enjoying a meal and a few glasses of wine with friends or you like it more upbeat with plenty of bars and clubs then Algarve has it all to suit different ages. The resort has the following roles: 4 Resort Team Managers (2 Mainline, 1 HV, 1 Specialist) 1 Admin Team Manager 4 Resort Admin & 1 Finance Admin 1 Resort Team Leader 21 Holiday Advisors including Local Interest 2 Kids Reps 3 Concierge 1 Thomson Villas & Pools Rep Within the programme we have accommodation ranging from 2T to 5T so you will need to be prepared to work in different categories of hotels/ apartments but due to the varied brands we offer you can gain experience from this. You could be working alone in a mix of hotels or working as part of a team. There is a great sense of team work in resort with the majority of staff living in the central area, Albufeira. You must be able to work on your own initiative and empowered to make your own decisions. As well as hotel visits you will be expected to guide and carry out resort rambles and PR nights. So a great variety of activities to get involved in! Drivers are an advantage and required for most positions. As the Algarve is a well established European holiday destination, you will find all of your creature comforts available to buy when you are here. Toiletries can sometimes be more expensive than back home though so it may be worth bringing a supply with you! We have well known shopping brands here such as Zara, H&M, Primark, Body Shop, Rituals & Footlocker to name a few. The weather can be colder at the start and end of season so advisable to bring out something warm for these months. "I have really enjoyed working in the Algarve and as a 1st year HA it has exceeded my expectations. The beaches are fabulous and it s a perfect way to spend a day off!! Lazing on the beaches soaking up the sun and then heading into Vilamoura or Albufeira for the best seafood in the Algarve and having a few drinks. The Portuguese are so friendly and helpful at my hotels that I work in, all the staff help me in ensuring that my customers have the best holiday ever!! Shopping is just like home in the Algarve, fantastic shoes and clothes shops and when I need a MacDee's fix its there. Recently had the opportunity to swim with dolphins which was amazing. All in all the Algarve is the best place to be" by Karla Verity, Holiday Advisor Algarve

112 Rhodes Summer Mark Hill, Area Manager A GATEWAY OVERVIEW: What is out and about Rhodes is one of the most popular Greek Islands and its easy to see why our customer love it so much, it has such a diverse landscape. Great beaches, scenic villages and historical sites to see. It s also a destination where one of the 7 wonders of the ancient world once stood the colossus of Rhodes. Its also one of the only places in the world to see two different seas meeting together the Aegean and Mediterranean seas meet at the most southern tip and surfers paradise Prassonisi Rhodes has a medium Complexity rating and there are many differentiated products on the Island, which take up around 40% of the total Island arrivals. Many couples come to the Island to get married and its easy to see why, with the stunning scenery that s surrounding, with the mountains in the back drop. There is a great sense of team on the Island and in some of the resorts there are up to 50 team members in one resort (including 3rd party staff members). Rhodes is a summer only gateway running from April until the end of October, and increased capacity. Resorts in Gateway The resorts on the Island are; Ixia a small resort, which is home to one of our First Choice kids clubs and with many 4/5T hotels and also some smaller family ran hotels and apartments. Rhodes Town This is the capital of the Island and has a few 4T+ hotels. Kallithea Running along the coast, with some great scenery, this resort holds mostly 5T and platinum hotels, but with good arrivals in each week. This resort also has one of the biggest open air night clubs in Greece Paradiso, which hosts many live DJ sets through the summer. Past DJ sets have included, Armin Van Buuren, Paul Van Dyk and also Sebastian Ingrosso to name a few. Faliraki This is the party capital of the Island, with plenty to do in both the daytime and the evening and mostly 3 & 4T hotels. Not forgetting our Splash- World unit. Kolymbia This resort is where you will find most of our hard diff units, including Thomson Family Resorts, Holiday Village and Couples brands, the team in Kolymbia is up to 55 staff come high season. Lindos Mostly self catering units, but it also has some really high end properties all situated just on the outskirts of the town. Pefkos Some more 2/3T self catering properties and all of which are family run. IMPORTANT FACTS Flying programme RHO has two flight days that are mainly concentrated in the evenings. There are some early afternoon flights, however, most flights are in the evenings, including some late nights. Transfers range from 15 minutes to 1.5 hours and all the team attend the airport on both flying days. The airport is fairly small but modern. RHO is a summer only destination, starting in April until the end of October. Profit As a holiday advisor working in RHO, you could expect to work to high targets. Rhodes is a very profitable gateway with lots to sell there are many different ways we take our customers out and about we also have a strong amount of repeat customers For this we need strong sellers and people that enjoy selling and working to achieve their targets. Rhodes is a medium complexity, medium sized summer-only with 24 gateway flights weekly

113 EXCURSIONS & PRODUCTS One of the main reasons that people come to Rhodes is its guaranteed weather, boasting a great climate and sunshine for most of the year. Rhodes has something to offer everyone and some of the greatest beaches, amazing mountainous views plus traditional villages and towns to explore For something extra special is our Taste Greece excursion which was new for summer 2012, taking you up through the mountains and the valley of the butterflies, you get the opportunity to cook with the locals. Why not try making Dolmades which is one of the popular local dishes within Greece. Not forgetting one of the most photographed places in Rhodes, the town of Lindos, which most people compare to a 3 tier wedding cake as you see all the white washed buildings cascading down the mountainside just spectacular We have evening excursions to sell in Rhodes which visit the Medieval old Town on Rhodes Town by Knight. Exploring what can only be described as like a scene from Harry Potter, through the cobbled streets of the Knights of St John and enclosed castle walls Rhodes has many different concept units to work in, the following are situated in the resort of Kolymbia, which is just 15 minutes away from Faliraki, 30 minutes from Lindos and 5 minutes from one of the best beaches on this Island. Thomson Family Resort which has its very own onsite waterpark and the most spectacular kids clubs, which really make you feel as though you have walked right into a Disney movie. This is one of the only Family resorts where you get to work alongside other source markets from Belgium, Germany and Sweden. Holiday Village - opened it s doors 3 years ago and has been voted the best Holiday Village within the programme from our customers, its purpose built to specification too. Couples This unit is pretty much exclusive to us and is an advanced programme couples hotel, which means there are also hosts in this hotel too, along with the resident duo and event co-ordinator. Then there is our splashworld resort, the Sun Palace which is situated in Falirakii, and what a fantastic Splash property this is and right on the doorstep of all the happens in this bustling resort. Rhodes is also just 45 minutes away from Marmaris in Turkey, so our customers also have th e chance to visit 2 counties in their stay, with all the hustle and bustle of the main centre of Marmaris and of course the shopping too. Another great day out to another Island is also the Island of Symi, which is where the original sea sponge is produced, a beautiful harbour, sugacube almond coloured houses and Monasteries to visit. Both are extremely popular days out with our customers too and definitely not to be missed. We also offer plenty of days out on boats, from Lazy day cruises, VIP Cruises and also a Pirate fun cruise where the team dress up as Pirates and do games and activities on the boat with the children!. We will also have a small youth programme in Faliraki. There really is something for everyone to enjoy here.

114 What s in it for me? Rhodes is a varied and diverse Island with lots to offer our customers and ourselves. It is a busy Island, with plenty to do, both in your free time and whilst at work. Our agent and suppliers work fantastically well with us and are always very supportive of our programme here. They are always keen to offer us new ideas to maximise revenue. In 2012, we offered some great new excursions and sundry to our customers, which proved really popular and our agents are always keen to hear your ideas. Rhodes also has some amazing coastal resorts and also some beautiful hidden areas, just waiting to be discovered, there is always plenty to explore or even just relax at some great beaches. Rhodes Town is a must see, not only is there the main city of Rhodes, with plenty of shopping available, there is also the historic and majestic old town, which is an enclosed area with medieval walls and is absolutely stunning to visit either in the day or night. Staff who work in Rhodes have to be prepared to work in all different types of accommodations, ranging from 2T self catering, through to all-inclusive, right up to 4 & 5T hotels. There is a great sense of teamwork in resort, In all resorts, the teams will live together too so you are rarely alone. Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be many challenges whilst working here, you will also need to be very organised as in some of the resorts you could have up to 7 hotels to look after and if you are in a concept unit the arrivals can be very high. Although there are only 2 airport days per week, the airport here is quite small and can be very challenging, we also have quite a few late night flights too. The resort is very rewarding to work and because of our excellent relationships with suppliers, we get looked after very well, both during our work time and during our time off. The resort has the following roles available: 2 Resort Team Managers 1 Admin Team Manager 1 Concepts Team Manager 1 Team Leader 1 Childcare Team Leader 1 Airport Team Leader 23 Holiday Advisors 3 Wedding Advisors 2 Football Coaches 2 Swim Instructors 2 Couples Hosts 3 Entertainers 1 Flight Seat Sales 3 Admin 1 Children s Rep In Charge 2 Crèche Reps 9 Children s Reps These roles are correct for Summer 2012 You can get many home comforts in Rhodes, there is also a British Supermarket, which is located quite close to the Resort office and always stocks those things you miss most, but bear in mind toiletries can be a little more expensive than at home, however there is a really good website Chemist Direct that will deliver here too, so you do not have to worry too much about spending too much money on these items as you can also stock up on this website. Clothes shopping is also really good, there are plenty of shops to choose from including H&M, Zara, Mango, Marks and Spencer, Bershka and Pull & Bear. Also most online shops will also deliver here too. Rachel Ward, Holiday Advisor Rhodes This is my 5th Summer in Greece and 1st in Rhodes. Rhodes is a beautiful island my favorite bit being Rhodes old town, so much history hidden away behind those stone walls. The new part of Rhodes Town is great for shopping, so there is a nice mix. Rhodes has a good nightlife and there is loads to do when you have time off. It s a busy gateway and you need to be prepared to work some long days but it can be very rewarding

115 Samos Summer Mark Hill, Area Manager Samos is one of the quieter of the Greek Islands and its easy to see why our customer love it so much, it is such a beautiful island, great beaches, scenic villages and historical sites to see. Samos is definitely a place for they culture vultures. The ancient Greeks (Hellenes) made countless contributions to the modern world culture. From Philosophy to architecture to mathematics, Samos achievements are legendary. Don t be fooled by the history and culture, Samos still has various hot spots for a bit of nightlife. Samos is a summer only gateway running from May until the end of September The resorts on the Island are; Pythagoria - This is where the majority of the islands hotels are, ranging from 2T family run units to the larger 4 and 5T hotels SamosTown This is the capital of the Island and has a handful of family run hotels. Kokari Based right on the beach front. Kokari is a popular resort for the customer to stay on holiday and to visit for the day. It is said that JFK tried to buy this part of the Island as a present for his wife as he fell in love with it s beauty. Here you ll find hotels ranging from 2T to 4T Samos is a destination with very independent customers so you need to be prepared to give lots of information about the resort and the island with your own personal insider tips. Samos is an island which you can t help but fall in love with and it s charm draws you in to make you want to know it inside and out, which is what will help you achieve your CSQ results here. IMPORTANT FACTS Flying programme SMI has one flight from London Gatwick, which lands early afternoon, giving you time to present a few What s on Welcome's that evening, the rest will be done the following day Transfers range from 5 minutes to 1 hour. The airport is fairly small but modern. SMI is a summer only destination, starting in May until the end of September. Profit As a holiday advisor working in SMI, you could expect to work to very achievable targets. Samos has excursions that really suit the customer profile that we get here. A lot of customers come to walk around the island, and the guided walks that we offer are of a high quality. A lot of customer come to Samos to visit Ephesus, one of the 7 Ancient wonders of the world. Kushadashi is literally just a stone throw away so the customers find it easier and quicker to get to Ephesus from Samos than if they were staying in Turkey itself. Get on board with this excursion and this is the trip which will really help you exceed your sales target and make you your commission.

116 EXCURSIONS & PRODUCTS Samos is also just 1 hour 30 mins away from Turkey so our customers also have the chance to visit 2 counties in their stay, with all the hustle and bustle of the main centre and the main attraction visiting Ephesus one of the 7 Wonders of the Ancient world and one of the best-preserved ancient cities in the Med. With your guide, explore the remarkably wellpreserved library and the famous amphitheatre. It s like leafing through the pages of a history book. If you ve had your fill of sights though, simply stay in Kusadasi and indulge in some retail therapy. Wander round the maze of cobbled streets and you ll come across some real bargains. It's a great chance to finetune your haggling skills as bartering is how they do business. Shopping aside, take time out to sit back and relax in one of the cafés and sip sweet mint tea in the sun. The Sunshine Cruise finds our customers stretched out on deck, drenched in hot sunshine with a balmy sea breeze washing over them. Pretty relaxing, eh! On this trip, they ll sail along the coastline of Samos, gliding past neighbouring islands as they top up their tan. When the sun gets too much, leap into the crystal waters of the Aegean for a swim. Here you can tuck into a tasty barbecue lunch, washed down with a glass of ouzo, the local firewater. Captain Andreas and his wife make the day out enjoyable for everyone-nearly every cruise ends with some dancing on the deck. It s a relaxing and fun filled day out the whole family will love. Only the Thomson brand operates in Samos.. Samos also offers a guided island tour, so the customer can really get to know Samos with all it s history culture and beauty. A Greek night to sample Greek cuisine with all the trimmings of fantastic Greek entertainment. As well as a variety of walks to get back to nature and see the Greek coast line and rugged mountain walks at their best.

117 What s in it for me? Samos is a great place to be, to mix in to the traditional local way of life. The hoteliers and suppliers treat you like one of the family, meaning you are always well looked after and get to experience a true Greek way of living. Samos also has some amazing coastal resorts and also some beautiful hidden areas, just waiting to be discovered, there is always plenty to explore or even just relax at some great beaches The resort has the following roles available: 2 Holiday Advisors Staff who work in Samos have to be prepared to be extremely organised. Although the volume of customers is easily manageable they are spread across a number of units, so you need to be prepared for looking after anything from 8 to 12 hotels. Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be many challenges while working here, and your line manager is based in Rhodes. Nightlife It s a million miles from the glitzy razzamatazz of Las Vegas, but Samos does have some relatively lively nightlife if you re prepared to seek it out. The many waterfront bars in Samos Town offer a vibrant atmosphere and drinking into the early hours. There are also a few happening clubs around town where you can dance. As for a more traditional experience, there are several bouzouki bars where you can explore the arcane culture of Greek popular music. And, of course, have a go at that famous Zorba s dance. The same pretty much goes for Karlovassi and Pythagorio, while Kokkari has enough buzzing bars during the summer months to keep party animals from going stir crazy. Anywhere else on the island there are plenty of places where you can sip a glass of Samos wine or an ice-cold beer and peoplewatch or gaze out at the twinkling harbour lights reflected in the dark sea. In terms of entertainment, you could always catch a film. Most of the latest releases from Hollywood are shown in the original English with Greek subtitles. In the summer, there s a fun open-air cinema in Pythagorion where they serve complimentary loukoumadhes pastries in the interval. Shopping We re not talking the West End of London, but Samos Town, Pythagorion and Karlovassi all have pretty good range of shops, from the inevitable designer boutiques to more traditional craft stores, as well as weekly food markets. You won t be hugely surprised by the typical souvenirs on offer ceramics, leather goods, lace and linen, jewellery but the stuff is generally good quality and reasonably priced. Search around a bit and you ll also find interesting curios and antiques. Samos has a variety of different types of accommodations, ranging from 2T self catering, through to all-inclusive, right up to 4 & 5T hotels. This is a great position for some one who likes to work independently or who is looking to step into a team leader role, as you will be managing your own time. There is only 1 flight a week in Samos and the airport is a very easy one to work. You are supported greatly by TUI Hellas who will assist in the coach park with the customers. The resort is very rewarding to work in and a real sense of achievement can be taken from the results you achieve here.

118 Santorini - Summer Santorini is reckoned to be the most picturesque of the Greek islands with its blue-domed churches and white-washed walls. It s a very popular tourist destination with both foreigners and Greeks. Lots of the Greek beautiful people visit the night spots of the capital, Thira and huge private yachts are spotted daily in the harbour. The popular resorts of Perissa and Kamari boast black sandy beaches, a legacy from the massive volcanic eruption that occurred a few thousand years ago. This even has a connection with Crete as the tidal wave that occurred afterwards totally changed the coastline of northern Crete. The Caldera, where it all happened is stark in its beauty and very impressive. Scenery really is stunning in Santorini. You will see most of the buildings have flat roofs so they don t blow off in high winds! Complexity rating - Mid Summer only gateway - April-November RESORTS IN THE GATEWAY: Kamari and Perissa are the main resorts with lots of small hotels and self-catering properties. Ideal for families as there are lots of shops bars and restaurants and of course the lovely black sand beaches. Just on from Perissa we have Perivolos, again popular with both couples and families. There are a couple of specialist properties in the capital, Thira which consists of windy cobbled streets. Oia, where the most spectacular sunsets take place is also popular with Specialist. Santorini has a very popular Wedding programme and the locations are stunning, overlooking the Caldera. Even the options for the Afters are superb with Pyrgos offering the most stunning views to astound the guests while partaking of special wedding menus. Santorini is popular with repeaters because of its beauty and friendliness of the locals. Our new customers always remark on the beauty of the island. Paul Summerell, Area Manager IMPORTANT FACTS Island facts: 65,000 locals live there in winter. Longest transfer is only about 45 minutes. You can drive from one end to the other in 45 minutes. Flying Facts Thomson Airways fly's to Santorini 1 day every week Tuesday, 3 flights, Gatwick, Manchester and Birmingham with no late night flights! Airport is small but we have it under control and use a nearby café as our base on airport day. Operation Facts Santorini is a summer only destination that starts 1st May until mid October. Small sized summer only gateway. Very popular with Italians in July/ August. Profiting Facts The range of excursions and opportunities to enjoy and explore Santorini are immense. The medium high targets and increasingly unique excursion offering creates excellent results for strong sellers. Boat trips are very popular and the opening of the Agrotiri historical site will attract many tourists.

119 EXCURSIONS & PRODUCTS Santorini is a small island with lots of boat trips to choose from. There s the Catamaran for a lovely get away from it all. How about trying out the Spa at The Suites of the Gods. It s set in an old winery and underground in the cliff face. Relaxing soft gentle lighting and music sets the mood for total pampering. The Island Tour will take you everywhere and an opportunity to visit one of the island s most famous wineries, Santo wines. Sip on one of their famous wines whilst overlooking the Caldera and spotting the many cruise boats that come in every day from all over the world Explore under the sea with a spot of scuba diving and if you don t want to go right underneath we have snorkelling. You never know you might even spot the lost city of Atlantis. Small & Friendly features in Santorini with Iliada, Meltemi village and Maria Preka attracting many customers. Chic and Unique with the stunning Suites of the Gods and Tamarisk Del Mar Suites being extremely popular. Kastelli Resort and El Greco are 2 of our 4T units and again extremely popular. At the higher end of the market we have some stunning Sovereign properties. Sovereign, one of our hugely popular and Specialist brands. Every year we have seen the number of Weddings in Santorini increase, excellent hotels and locations ensure this growth continues. Simply is here too and will be increasing its base in Santorini in the near future I

120 What s in it for me? So, 1 flight day per week giving you lots of time to really get to know your customers and enjoy your properties and maybe escort some of the Days Out. So you like stunning scenery, well it s all here in Santorini. Like peace and quiet, well that s here too but lots of lively places for the special nights out. Santorini currently has 8 staff members with the RTM based in Crete 1 Team Leader 1 Wedding Advisor 5 Holiday Advisors 1 Holiday Advisor - who looks after Specialist (Sovereign and Simply) with a couple of mainline properties too. Small team so everyone gets to know each other and team is the operative word as it s all hands to the deck helping each other out. Lots of fun to be had as the locals are very hospitable and many other nationalities are here too so makes for a very international destination. At the moment the team live in 2 areas, Kamari and Perissa. Good accommodation close to all amenities and not so far to pay a visit to see your mates. There are a couple of big supermarkets in Santorini and there is even the local branch of Dixons for your technology requirements. If you like specific shampoos bring them with you as selections here are limited. Local tea-bags are very weak so don t forget to pack the PG Tips. Some posts require the use of a car and others use bicycles, a great way to keep fit. TUI Hellas, our Agents, are very helpful and make sure we get the most out of our time here by arranging all the days out as soon as you get here. Holiday Advisor Nicola has been here for 4 summers now and says it is home! Julie has been in Greece for many years (don t ask how many!) and loves Santorini. John is here for his 2nd year and is still in awe of its beauty. Our Wedding Holiday Advisor has been looking after our brides for 3 summers now and feels its one of the most rewarding places to organize weddings.

121 Skiathos - Summer Skiathos is part of the group of islands known as the Sporades and is just off mainland Greece (near Volos). Skiathos is also paired with the island of Skopelos (famous for being the location of the Mamma Mia movie). The islands are surrounded by the Aegean Sea. The island of Skiathos is very small being approx. 12 km long and 6 km wide! You can actually sail around the whole of the island s coast line in approx. half a day. There is one main road that runs right along the south of the Island from the Airport/Skiathos Town down to the last resort of Koukounar ies. From one end to the other in a car takes approx minutes. There is a great local bus service that runs the length of the Island too from bus stop 0 (Skiathos Town) to bus stop 26 (Koukounaries). Population fluctuates greatly between summer and winter with most of the summer population coming from Athens to open up their businesses for summer. The season runs from approx. 4th May to end of September. Thomson offer accommodation in quite a few resorts - for example, Troulos, Koukounaries, Achladies, Kolios but most of the resorts are within 5 minutes of each other and if you blink, you miss them! Skiathos is famous for its beaches and boasts approx. 66 beaches around the Island some only accessible either by boat or by 4 x 4 jeep. The island is a beach-worshippers paradise. Aristotle Sokratis Onassis, once married to Jackie Kennedy helped build Skiathos Airport and parts of Skiathos and Skopelos were used in the Mamma Mia movie. Skiathos Airport has one of the shortest runways in Europe and pilots need to be very skilled. The runway ends at the sea/beach and customers stand there to watch planes land and take off. Complexity rating Mid Paul Summerell, Area Manager 2 Flying days Tuesdays with 2 flights from Gatwick and Manchester and Fridays with 5 flights (East Midlands and Newcastle on Thomas Cook flights and Birmingham, Gatwick and Manchester on Thomson Airways). Very small, but very busy airport. Only one terminal for both arrivals and departures. At certain times during Friday, there will be several queues for check-in and passport control and queues extend to outside. All Tour Operator staff (Thomas Cook, Olympic, Cosmos, etc) work together to queue control. There are also only approx. 9 coaches on the island which service all flights/tour Operators so as a Thomson bus is doing arrivals, it is then turning immediately around to maybe do Thomas Cook departures, so it is imperative to work quickly and efficiently without getting stressed! There are approx. 29 accommodations (Thomson mainline). As coaches cannot get down many of the narrow country lanes to the accommodations, Skiathos operates a Luggage Truck whereby customers luggage is picked up separately and the customer walks to the main road for collection. Summer Only (runs from 4 th May to end of September)

122 EXCURSIONS & PRODUCTS What is out and about Due to the size of the Island (small) excursions are mainly limited to boat excursions. These either go around the island of Skiathos (for example, the Carousel Cruise) or across to neighbouring islands (Island Hopper) which goes to Skopelos. This season, we have started doing a fantastic Yacht Cruise for no more than 10 passengers. Land excursions include Simply Skiathos which visits some beautiful churches and an active Monestary and A Taste of Skiathos which is a town walk through the little backstreets of Skiathos Town and ending in a typical old house for wine and Greek mezes. Nights Out include Music & Moonlight and Skiathos By Night both cruises, but one is more of a Greek knees up and the other a romantic sail to watch the sun set. A GATEWAY OVERVIEW: For S12 all of our Programme is Thomson (mainly Small & Friendly) - there is no First Choice. We also have 2 Sovereign units and one Platinum. Skiathos for S12 has 6 mainline Holiday Advisors with 5 accommodations each and one Wedding/Sovereign/Crystal Specialist Concierge. On Skiathos, Thomson have approx. 29 mainline accommodations with a few Simply Villas.

123 What s in it for me? Holiday Advisors generally have approx. 150 to 180 arrivals per week. Currently, half day is Thursday and day off is Friday. 5 out of the 6 Holiday Advisors have cars so driving is essential. Skiathos attracts a very, very high percentage of repeats customers who have been 10 times before, often have friends meet them at the airport and know a lot about the Island so a high focus and commitment to sales is essential and it is essential that Holiday Advisors learn all about the Island very quickly. Staffing S12 1 x Resort Team Manager based on Skiathos 6 x Mainline Holiday Advisors 1 x Weddings/Sovereign/Simply/Crystal Concierge Area Manager and Admin Support based on Crete. All of the Holiday Advisors live in studios in the same block, close to the Town centre. Studios are basic but clean and all share one washing machine. Many of the accommodations are up a hill, so stamina is needed in the heat. All Holiday Advisors have 4-5 units each and a minimum of 4 What s On Welcomes on both Wednesdays and Saturdays. Thomson has an excellent relationship with suppliers. Many of the restaurants and bars will give discount cards (ranging from 20%) to our Holiday Advisors. As the team is very small, it is imperative that everyone works together and looks out for each other. Whilst Skiathos is a small Island, it has a very chic town centre that sells most creature comforts (toiletries, etc). Skiathos has a great vibe for nightlife ranging from quiet/romantic café bars to some excellent clubs however, most do not really get going until June. Most days off are spent at one of the 60 odd beaches or at the swimming pool at the nearby Tennis Club.

124 Tenerife Summer & Winter Niel Hayhoe, Area Manager An Overview A fantastic resort that has something to offer everybody, its by far the cheapest of the islands to live on and has a great range of things to do in your free time, from Submarines to climbing mount Teide and seeing where clash of the titans is being filmed. A great place for nature lovers as it is one of the few places where you can see whales and dolphins in their natural environment; in fact our boat supplier is so confident that he guarantees that you will see them on his excursion, if you don t see them he will let you go again absolutely free. From fine dining to McDonalds the resort has it all, we even have a full Iceland supermarket selling UK products and an English cinema. Resorts in the Gateway The Gateway is split into many different resorts from Playa de las Americas our liveliest to Los Gigantes with it s famous cliffs to Costa Adeje with it s designer boutiques and shops. Tenerife offers many different products to suit all staff members and customer, in the summer we can offer products such as our Holiday Village, Sensatori, Splash and Thomson Family Resort to name a few. Flying programme Tenerife has a 4 day flying programme in the summer and a 6 day flying programme in the winter. Transfers are reasonably short and all less then 1 hour. The airport days will be on a shift basis. Profit As a holiday advisor working in Tenerife you could expect to work to high targets. Tenerife is a very profitable gateway with lots to sell we have a fabulous excursion programme to offer our customers from our famous Siam Park and Loro Parque to seeing the sights of Mount Teide and many boats trips to see our whales and dolphins! For this we need strong sellers and people that enjoy selling and working to achieve their targets. Tenerife is a high complexity, high capacity summer and winter gateway. It enjoys 29 flights weekly in the summer and 53 flight weekly in the winter.

125 Excursions and Products SIAM PARK SOUND OF MUSICALS Is one of the biggest waterparks in Europe and bursting with exciting rides, lazy rivers and beaches set against an exotic Thai backdrop. There s something for all the family, whether you just want to chill out on the white sands of Siam Beach, launch yourself into the pulse racing or unleash the tots on the Lost City, Siam Park is unforgettable. LORO PARQUE Gape at the Gorillas, delight over the dolphins, there s loads to enjoy at this acclaimed wildlife park. It s home to everything from tigers, giant tortoises to spectacular shows, the world s largest penguinarium, a see-through shark tunnel and a magnificent Orca whale show. Add on a fabulous behind the scenes tour with lunch and you ll have a day to remember. Now on its 4th successful year with a new look show for 2012 not to be missed. Visit London, Paris and New York as the best of the West End and Broadway comes alive on stage, live singing with dazzling costumes, and light hearted comedy from over 15 musicals make this a truly spectacular evening. Accompanied by a delicious evening meal with wine, beer and soft drinks including all evening. MUSIC HALL TAVERN This magical, hilarious comedy drag show will have you entertained from start to finish. Upon arrivals The Landlady welcomes you, after which, a three course dinner is served, with free flowing, wine, beer and soft drinks throughout your meal. The sequin clad cast then take to the stage, with live singing, dancing and side splitting comedy routines. The funniest night of your holiday guaranteed! MOUNT TEIDE This is great is you re craving a taste of the great outdoors. You ll head up mighty Mount Teide, the 12,402 foot, one million year old volcanic peak that looms from Tenerife s centre. With lunar like lava fields and rock ridges, it s a natural showstopper and the highest peak in the whole of Spain. FREEBIRD SAILING Picture it, sea breezes wafting your body and a grandstand view of dolphins and pilot whales playing in the Atlantic waters. You ll be pampered on board and enjoy complimentary drinks at the shady bar and helps yourself to a free buffet lunch In Tenerife we have an ever expanding Youth programme in the heart of Playa de las Americas. 2wentys returned to Tenerife for Summer 2012 and is going from strength to strength. Working alongside the Tenerife Unplugged Team we offer numerous excursions such as our LA weekender and the only place in the world were you can go on booze cruise and still see whales and dolphins in the Atlantic Ocean. We even have some of the worlds top DJ s and performers in Tenerife this summer including Judge Jules and Pitbull and rumours of even bigger names for next year.

126 What s In It For Me? Tenerife is the home to many products including Sensatori, Holiday Village, Splash, Thomson Family Resort, where you can work in large teams in our high profile products. We also have our specialist range including A la Carte and Sovereign where we need independent people to work in the range of beautiful 4 & 5* hotels. We also have a wide range of First Choice and Thomson mainstream units that we need a wide range of people to suit all customer profiles. Staff who work in Tenerife have to be prepared to work in all different types of accommodation, ranging from 2T self catering, through 3sun all-inclusive, right up to 5T hotels. There is a great sense of teamwork in resort, with most staff sharing accommodation. Team members should be able to use their initiative and be prepared to make decisions on their own, as there can be challenges while working here. The resort is very rewarding to work in and because of our excellent relationships with suppliers, we get looked after very well, both during our work time and during our time off. The resort has the following roles available: Summer 4 Resort Team Managers 1 Sensatori Experience Manager 1 Holiday Village Manager 3 Team Leaders 1 Sensatori Team Leader 3 Sensatori Guest Relations 30 Holiday Advisors 1 Children s Rep In Charge 1 Crèche Rep in Charge 2 Crèche Reps 6 Children s Reps 2 Airport Rep 2 Sovereign Concierge Winter 4 Resort Team Managers 1 Sensatori Experience Manager 1 Sensatori Team Leader 3 Sensatori Guest Relations 1 Team Leaders 30 Holiday Advisors 3 Children s Reps 12 Airport Reps 3 Sovereign Concierge As Tenerife is a well established holiday resort, you will find all of your creature comforts available to buy when you are here. We even have 2 large Iceland stores where you can get all of your home comfort foods, toiletries, newspapers and magazines. If you are looking to treat yourself we even have Mango and Zara. For all you girls that like to be pampered we have many British hair dressers and beauty salon.

127 Thassos Summer Nikki Birrell, Area Manager A GATEWAY OVERVIEW: Thassos is the most Northern part of Greece. Approx 102km all the way around. It s a simple yet amazing Island. Green as far as the eyes can see, and blessed with the most wonderful soft sands and clear blue waters. A great way to spend any day off! Dotted all over the island you can stumble upon ancient ruins, and some really beautiful treasures. We have no branded names, just simply Greece! From traditional good home cooking, to the second to none Greek Hospitality. If its night clubs you want stop right there! As the night life here on Thassos is simple too! From having a good meal, a bottle of wine, and making your own fun, really Thassos is something special. Over the years I have had a continuous team coming back time and time again! Its infectious and has you returning year on year. Its only small but the customers are demanding, and love having a HA, and they will ask questions about everything, So key here is to be knowledgeable, and know your stuff as often our customers will test you! Something for everyone, swimming, gorgeous food, and a laid back approach Thassos is perfect place to have a summer or two on! Complexity rating Low Summer and winter Solely a summer resort, and operated around about 5 months of the year. Resorts in Gateway Thassos Town Golden Beach Pachis Rahoni Prinos Tripiti Limenaria Potos IMPORTANT FACTS Flying programme We have 1 airport day which is Sunday; flights come into Kavala and we have an unique way of starting our transfers with the local ferry of 30 minutes. So we have coaches going on the ferry with all customers luggage and the ferry crossing is really quite lovely. Even though its one airport day it s a tough day as time is of an essence. Only having one flight day gives you all week to get to know your customers and really strive towards those customer service scores! So there s no reason why we should not be exceeding our targets! We have no night flights always a bonus! However still have our challenges we face if the weather is bad with ferries, but adds all to the excitement of an airport day! Around about pax come to the Island in those 5 months, and you can have anything from 100 to 200 arrivals a week. Over several different resorts and hotels. So multi tasking is an essential way to work. Profit Here on Thassos you have a chance to earn commissions, on both sales and Car Hire. Car hire is exceptional here, and it s a great island to get around. We need team members who can sell, and can be very independent, and confident when delivering sales!.

128 EXCURSIONS & PRODUCTS Thassos is all about quality rather than quantity, our excursion programme is a small but offers a great range of days out. Simply Thassos, a tour around the best bits of the island, from stunning beaches, quaint churches and breathtaking views over to Mount Athos! Accompanied by a great guide who will bring everything to life! Jeep Safari, OMG comes to mind or WOW! 360 degree panoramic view of the whole Island, as you stand to the highest Point, Ipsorio. Really is a great way to see inland and feel the amazing mountain air! Magical Macedonia, how amazing mankind is and how clever mother nature can be. In a one day tour of history, wine and caves, with our special guide Soula! Experience the vast city of Phillipi, taste the wines from Drama, and be overwhelmed by the caves of Alistrati! Spa day, treat yourself and be pampered in the ultimate luxury! Southern Sunsets, we really do captured the most beautiful sunsets along the south coast! Romantic, simple yet luxurious all in one trip! BBQ Cruise, Captain Vasilis and his Crew will set sail and take you to all the best spots, and cook a great Lunch. A must do for anyone! Taste Greece, keeping in with the local community from tasking cooking and experience Greek Life a real hit! The whole gateway is Thomson, with 11 gold award winners from last summer! Says it all. We have a high percentage of returning customers, who are so dedicated to Thassos and Thomson. We have quite a varied amount of hotels and studios some only 10 bedrooms, some quite luxurious, so there really is choice for our customers! Summer 13 we are introducing simply to the Island which is great! Over the years Thassos really has become the jewel in the Aegean sea. Come experience it for yourself! 33 hotels from 2 star to 5 star luxury! Most of our hotels are family run, even the bigger ones, so all our suppliers really do have the same passion as we do. They really do look after our customers. They are all very much Pro Thomson, and are the first to ask about the CSQ s! They are fun and professional at the same time!

129 What s in it for me? Just because its one flying day, does not mean its easy! This is where you can really show your true colours off and how you can stand on your own two feet. Take ownership and be proud to be the Holiday Advisor of that particular area. It gives you the opportunity to experience a simple but demanding gateway in more ways than one! From the airport, to multi tasking, it really is a super opportunity to learn, and absorb all about the company, the operation and how it all works. What roles are available here Thassos is a small team, but a big Family! 1 x RTM 5 X HA s 5 Transfer Reps. Love Greece love Thassos! It also shows how organised and capable you are, as you have to be always one step ahead in order to be able to do the job! You will need to be an extremely organised individual with excellent time management The resorts/ hotels are spread out so a driving licence is vital for majority of the team. You must be a driver, and be able to think and stand on your own two feet! Thomson have very good relations with their suppliers in resort, this means that it can be very rewarding both in work and at a social level when visiting local bars, restaurants and places of interest. If you re looking for an area which is typical Greece with excellent beaches, not masses of arrivals and with a little extra responsibility then Thassos will be the place for you. As it is a nice small team we share our resort office with other parts of TUI such as Gullet, and TUI Germany, this is a good way of meeting different friends we are the only UK tour operator on the Island. Like many holiday resorts across Europe these days, your favorite toiletries, cosmetics and everyday products that you use back home can be much more expensive in resort. So pack your favorite things for the first month. You can use for extras that want to be sent out in the summer.! Its great when you receive a goody bag! With the mainland just 30 mins away, you can go and get the top sales in July from stores such as M and S, Zara and Body Shop! If you are missing those home comforts! As well as your usual summer wardrobe make sure to bring a few warm clothes such as cardigans, sweatshirts and jeans for the start and end of summer where the evenings can be a little chilly. Thassos has become my home, I first came to Thassos, in 2007 fell in love with it, so much so I had an opportunity I could not say no to! Since 2010 I have been here and just love it, yes its hard work having 9 hotels and 200 arrivals each week but would not swop it for the world! The local way of life is just simply marvellous! I feel very blessed and privileged to work in such destination!. Catherine Traynor NA

130 Tunisia Summer & Winter Sandra Munro, Area Manager An Overview Most recently famous for being the country where Arab Spring started, North Africa s smallest country packs in enough diversity for a continent. Vestiges of former rulers dot the landscape; the remains of the mighty Carthage; the most magnificent amphitheatre El Djem all demonstrate this was Rome s richest imperial province. It s more recent residents, the French have left behind elegant 19th century colonial boulevards, French influenced cuisine and they produce excellent local wine at a very reasonable price! Beautiful white beaches punctuate its 1,400km of Mediterranean coast. In the south lies the undulating Sahara, salt lakes and Berber architecture used as locations for Star Wars and the English Patient. In the north, mountains are cloaked in cork forest, while the Cap Bon peninsular and central Tunisia are rich in fruit trees, olive groves and vineyards. This is Arabia at its most relaxed. Women s rights are better served than anywhere else in the Arabic world. Alcohol is freely available! Tunisia is currently evolving politically, it s an interesting place to be right now with modern history in the making. Resorts in the Gateway South of Tunis, lies the pride of the 'Tunisian Riviera': the sophisticated holiday resort town of Hammamet with its perfect sweep of beach and modern hotels. Hammamet is where our Couples and Holiday Village hotels are located. Nightclubs regularly host world class DJs here too. Further south Port El Kantaoui is built around a modern marina, which can accommodate more than 300 luxury vessels. Abuzz during the day with souvenir hunters. In the evening the action switches to the bars and cafes alongside the marina. Sousse offers its visitors all the facilities and surroundings of a relaxing seaside holiday, together with the exotic atmosphere of North Africa. Sousse is still regarded as having probably the finest Medina, in Tunisia. The holiday resort of Skanes, with its beautiful and seemingly endless sandy beach, is particularly popular with families. New for Summer 13 Thomson Family Resort and Splash hotels are located here. The nearby ancient Ribat (fort) has been rebuilt and glamorised by being used as the setting for several movies like Monty Python's Life of Brian, as well as Raiders of the Lost Ark. Djerba is a relaxing small island in the south of Tunisia and is blessed with soft sandy beaches. Beyond the beaches are narrow alleys of souks and souvenir shops. Houmt Souq, the only city on the island, is where you will find an array of lively bars, discos, and a casino. IMPORTANT FACTS Flying Programme Tunisia has 2 flight days that are mainly in the mornings. Transfers are approximately 40 minutes away from resort, with the exception of Skanes which is around 1 hour 15 minutes. Airport days are mainly on a shift basis, which means that you will spend time in departures, arrivals then on a transfer. Enfidha airport is very modern having been built just 3 years ago. Tunisia is an all year round destination. Djerba has 1 flight day and is a summer only destination, starting in May until around the 15th October. Profit As a Holiday Advisor working in Tunisia, you should expect to work to high targets. Tunisia is a very profitable gateway with lots to sell! For this we need strong sellers and people that enjoy selling and working hard to achieve their targets. Tunisia is a mid complexity, medium sized 12 month gateway with 130,000 capacity for S13. It enjoys 26 flights weekly. 45% of its arrivals go into Hard/Soft differentiated concepts, through Thomson Family Resort, Splash, Platinum, Thomson Family Resort, Holiday Village, and Couples. It is a high impact revenue area for the region.

131 EXCURSIONS & PRODUCTS SIMPLY SAHARA If you re into movies or just want to see hidden Tunisia, the two-day Simply Sahara trip is spot on. Ride on a camel through the Sahara Desert, jump into 4 x 4 landcruisers to Onk Jemal, where you ll find the film-set city built for Star Wars: The Phantom Menace. Then if that isn t enough, Explore El Djem the gigantic Roman amphitheatre where slaves and animals were held before fighting in the arena. El Djem was also digitally re-mastered for the film Gladiator. Step back through the millennia at the ancient ruins of Carthage. CAPITAL SIGHTS Founded by the Phoenicians in 814 BC, this once mighty city was home to Hannibal. But its real heyday came under the Romans, when it was the jewel in the crown of their Empire. And its crumbled monuments will leave you wide-eyed. Then it s on to Sidi Bou Said, a beautiful clifftop village. All radiant whites houses, blue shutters and cobbled streets, this picturebook place commands heart-stopping views over Tunis. Tunisia sees the introduction of a Thomson Family Resort in Skanes for S13. MUSICAL MAYHEM See your Holiday Advisors as you ve never seen them before in this rip-roaring, professionally choreographed song and dance show. Staged at the Casino in Sousse, it stars a group of talented Holiday Advisors, along with a former West End singer and flamboyant family drag act, the International Dream Girls. There s a supply of complimentary drinks to help everything go with swing. ZULU Your destination is Friguia Animal Park, Tunisia s first ever safari-style park, its beautiful grounds host 53 species of animals in big, natural-style enclosures. Then it s time for a delicious Tunisian dinner in the Park s circular Shaka restaurant. As you tuck in, you ll be treated to an exuberant Zulu show featuring infectious drum tribal dances and melodic songs - you ll be on your feet in no time! Being out of the euro-zone your hard earned cash stretches far! Wines and beers are relatively reasonable but watch out for imported spirits as certain brands such as Absolute Vodka can work out quite expensive. In S13 we also look forward to the introduction to Splashworld at the Thalassa Village Skanes with the largest waterpark in Tunisia! Hammamet boasts 2 differentiated products - The impressive 5T Couples Riu Palace Oceana And the 5* Holiday Village Manar We work alongside Avis Car Rental who offer some amazing rates during the summer season. If you happen to be the best seller of the month, you could be cruising along the coastal road with the roof down on your day off! Hammam means spreader of warmth. It is the word given to the sensual bathing retreat that evolved over thousands of years and traces its roots back to the Roman Thermae. These traditions can still be experienced in many natural hot springs of Tunisia. A Hammam is a must whilst in resort.