Mysore ITS Project: Implementation Challenges & Lessons Learnt

Transcription

1 Mysore ITS Project: Implementation Challenges & Lessons Learnt Mallikarjuna. S, Chief Mechanical Engineer (P), KSRTC Head-Project Implementation Unit Dr. Vijay Kovvali, Regional Manager, M/s IBI Group Project Management Consultants-Mysore ITS Project KARNATAKA STATE ROAD TRANSPORT CORPORATION

2 Transport Scenario in Mysore City

3 Introduction of ITS in KSRTC for the first time Concept of ITS was new to KSRTC Lack of domain Knowledge & dependence on consultants Dependence mainly on consultants for knowledge transfer Multi-level monitoring, co-ordination and correspondences Multi-Funding agencies, authorities, city administration etc 3

4 World bank procurement practices Goods and Services, Consultancy Services World Bank guidelines, Global Tender & Manual Tender Financial Management Norms required for financial releases and accomplishing requisite documentation JnNURM and GEF, Formalities, Utilization Certificates, Auditing Norms, Fund Flows etc 4

5 Infrastructural Assistance Non-availability of power supply at bus-shelters Non-standard bus shelters Co-ordination with Mysore City Corporation Security of ITS equipment in public places Getting timely approvals and support from various local authorities like hospitals, tourist spots, railways for deploying the PIS display boards 5

6 Infrastructural Assistance Central Control Station KSRTC made efforts to understand- how the CCS function, the area required, power requirements, aesthetic appeal, user convenience, videowall furnishing, networking requirements etc. 6

7 Acceptance by Bus Drivers Success depends on acceptance by drivers Drivers resistance Fear of scrutiny Convincing drivers that ITS is for improving operational efficiency 7

8 Meeting Commuter Expectations Operations as per ITS requirement ETA Accuracy at PIS Boards Information through SMS, IVRS and Commuter Website Ensuring effective promotions & communications 8

9 Synchronising Technology and Consulting domains M/s CMC Limited would talk about technical capabilities while IBI would talk about functional requirements. Understanding the view points of both the agencies and arriving to the consensus has been a learning task. 9

10 Availability of buses for installation of equipments Buses available only in the night for installation Mobilising labour and arranging infrastructure like equipments and light was a challenge. Skilled labour to handle the installations 10

11 Installation of In-bus equipments different types of buses, placement of batteries /VMU/In-bus Longer installation time than planned (old buses) Integrating existing in-bus equipment (protocol mismatch) Excessive vibrations in rural routes Bus Type Qty Marco Polo 41 Parisara Vahini/Suvarna Vahini 227 Semi Low Floor - New Type 75 Semi Low Floor - Old Type 79 Volvo 36 Total

12 Route Validation Huge number of operational routes Form-4 bus stops v/s practical bus stops GIS Mapping, Geo-fencing and capturing in software application Audio file management recording, loading to each bus, availability of same voice over KSRTC traffic Department, Surveyors certifying the routes and ensuring route validation Time Consuming and Laborious Collect the list of bus stops in each route Collect the Latitude & Longitude of each Stop Create the Audio & Display file for each Stop Load the files into VMU, Validate the accuracy of information 12

13 Trip Adherence to the last stop by drivers Night halt buses Trip closing Welcome and Thank You Messages Adherence to geo-fence routes Adherence to schedules and trips Security of equipments at bus stops Measures to ensure safety, Insurance M/s CMC Limited has made the stealing of the equipments difficult by ensuring extra nuts, bolts, meshes and covers. They have also insured all the equipments. 13

14 Ambiguity in RFP PIS Boards Kannada and English fonts, customisation Power Calculations UPS and DG Set Requirements Location of PIS Board Time gap between DPR preparation, RFP Preparation, Contract Award and Implementation Recurring Change Requirements Technology Changes Personnel Changes CMC, KSRTC 14

15 Training the Crew Finalizing training needs & material Refresher training Training the trainers Building competency within available time constraints 15

16 Implementation Approach Building Knowledge Base In-depth study, thread-bear discussions, consultations Multi-lateral Co-ordination City Administration, PMU, WB, Consultants, State Govt. etc. Acquaintance with WB Procedures Finance, Procurement Team Work KSRTC, Vendor, Consultants etc Detailed Project Planning and Documentation Sound Management Review Techniques Weekly Meetings, Monthly Steering Committee Meetings, Field visits, Adhoc meetings, consultations with PMC etc. Comprehensive Training Program

17 Comprehensive Training 1493 crew members trained Class Room training on the various components of ITS & their role, Live demonstration of equipments in a bus ride, Visit to Central Control Room and demonstration of ITS system Depot Managers trained on o Overview of ITS & its components and their role o Modify schedules, driver details etc. in the system o Analysis techniques to understand driver behavior o Trip or Schedule non-adherence etc Traffic Controllers & DTO trained on o Overview of ITS & Components and their role o Importance of schedule & trip adherence. o Live demonstration on the issues araised due to non-compliance

18 Lessons Learnt Acquaintance with World Bank Procedures Identification and Construction of bus shelters Ensuring power supply at bus shelters Placement of PMC and M&E services in time Exposure to the crew about the system in advance Location and designing of CCS Budgeting of project components should have practical approach Value of detailed implementation plan and in-depth documentation Finalisation of route information at the beginning of the project Practical approach to installations, software development, processes and solutions etc. Constant filed visits and continuous improvements Attention to all details and synergic efforts in resolving issues Treat ITS as business function and not as a project for continued sustenance

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