Dongle Support on the RV130 and RV130W
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- Ella Elliott
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1 Article ID: 5009 Dongle Support on the RV130 and RV130W Objective The Cisco RV130/RV130W Wireless-N VPN Routers provide simple, affordable, highly secure, business-class connectivity to the Internet from small, home offices and remote locations. The Cisco RV130/RV130W Routers have a USB port to enable 3G and 4G WAN connectivity that is perfect for remote regions or temporary connectivity. The objective of this document is to list the 3G/4G USB dongles supported by the RV130/RV130W routers at this time and the troubleshooting steps to follow if a particular 3G/4G dongle is not working with them. Note: While trying to accommodate support for most of the current 3G/4G dongles advertised by the Service Providers in different parts of the world, it may not be possible to support every 3G/4G USB dongle. If the below list does not contain any dongle supported for your geographic location, please contact Cisco Support Team or send us an at dongle_support@cisco.com. Resource permitting, Cisco will try to support the dongle in future firmware releases. 3G/4G USB Dongles Supported on Cisco RV130/RV130W Router USB Model No. UML290VW UM175VW USBConnect Force 4G(E368) Vodaphone K4505 E160 E172 E176 E180 Manufacturer Pantech / UTStarcom Pantech / UTStarcom
2 E220 E270 E272 E226 E182E EC1261 K3565 K (USB 306) 308 (USB 308) AirCard 312U AirCard 595U Compass U/U598 (Airecard USB 598) AirCard 875U AirCard 881U Compass C885 (AT&T USBConnect Mercury) Compass C888 U720 U727 U760 Ovation MC950D icon 322 Option MF636 MF626 K3571-Z
3 3G/4G USB Dongle Connectivity Troubleshooting If a particular 3G/4G USB dongle is not working with the Cisco RV130/RV130W Routers, please follow the steps below to troubleshoot the connectivity and contact Cisco Support team if you need further assistance.
4 Information to be gathered (but not limited to) prior to contacting Cisco for support RV130/130W Serial Number(s) 3G/4G USB Dongle Model 3G/4G USB Dongle Manufacturer 3G/4G USB Dongle Firmware/Driver version Supported technology (3G/4G) Service Provider Country IP Address Mode (DHCP/PPP) ISP Credentials (Dial #, APN, Username, Password) to access 3G/4G service Frequently Asked Questions 1. Question: I have an existing 3G/4G USB dongle that is not recognized by the router. What should I do? Answer: Please check the 3G/4G USB dongle Support Matrix for RV130/RV130W Router to see if your dongle is in the supported list. If not, find an alternate USB dongle from the list that is supported by the ISP. 2. Question: My Router recognized the 3G/4G USB dongle, yet I do not get an IP address. What should I do? Answer: Make sure that all the ISP related credentials (Dial #, APN, Username, Password) are properly entered into the router. Also, check with the ISP to make sure that the 3G/4G dongle you are using is supported by them and is provisioned. 3. Question: My 3G/4G USB Dongle is not in the supported list. What should I do? Answer: If there is an alternate 3G/4G USB dongle on the list that is supported by the ISP, you may use the alternate dongle. If there is no alternate 3G/4G USB dongle you can use, send an to dongle_support@cisco.com. Resource permitting, Cisco will try to support the dongle in future firmware releases. 4. Question: I have a 3G/4G USB dongle that is in the supported list. Can I use it with any Service Provider? Answer: While the Router may recognize the 3G/4G USB dongle, the Internet connectivity through the dongle depends upon the ISP s support for the said 3G/4G USB dongle. You may need to check with the ISP of your choice to make sure that they support that particular 3G/4G USB dongle before using it with the RV130/RV130W Router.
5 5. Question: I have a 3G/4G USB dongle that is in the supported list, but is not recognized by the Router. What should I do? Answer: Typically, the 3G/4G USB dongles are supported based on a specific driver version on the dongle. If the driver on the dongle is different from what is supported on the router, then it is possible that the 3G/4G USB dongle may not work with the RV130/RV130W router. Please report the issue to the Cisco Support team.
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