USER DOCUMENTATION FOR APP VERSION 4.0

Transcription

1 This document describes every part of the Forte Mobile end user application version 4.0 Date: 3rd January, 2016 No content of the website, image or data may be transferred to and from the web server without prior notice to the developer by to

2 History Introduction Forte Mobile was first developed as a product in November 2010 and licensed to CedarForte Limited in December Development Forte Mobile was tailored to support branding for which ever since its product launch in November 2010, led to the success of the development efforts of this application. After facing challenges from meeting up with the standard of other applications in the market, Forte Mobile has finally been developed to be fully stable as a standard web SMS application with the ease of being accessed from any web enabled phone or computer. Associations Today, the methods implemented in the product are being used by the developer to provide support not just to CedarForte clients but also to other clients who need development support to make their systems work. For security reasons, the support companies may not be mentioned but however, CedarForte portfolio may contain information and references to this development service. 2

3 Table of Contents 1. History 2 a. Introduction 2 b. Development 2 c. Associations 2 2. Table of Contents 3 3. Access 5 a. Register 5 b. Login 6 c. Reset 6 4. Messages 8 a. Send/Schedule SMS 8 b. View SMS Queue Recipients 16 a. Add List 16 b. Rename List 17 c. Edit List 17 d. Delete List Credits 19 a. Buy Credits 19 3

4 b. Recharge Account 20 c. Credits Transfer Service 20 d. View Transactions *Affiliates 25 a. Referring Users 25 b. Cooling off Terms 26 c. Affiliate Settlement Profile 28 a. Personal Information 28 b. Alert Settings 28 c. SMS Inbox Security 31 a. Reset Password 31 b. Customized Password 31 c. Alerts Activation Troubleshooting 33 a. Contacting the Support Team 33 NOTE: The availability of content asterisked above is subject to the terms of the Server Administrator. Such features may be managed at site configuration level. 4

5 Access Register Before you can use the application, you must register. To do this, visit and click Register or *you may click Login then find an available Quick Login button (e.g. Log in with Google/Facebook/Twitter) and click it to register immediately provide your profile details later. NOTE: If you are logged in with an account, you must click Sign Out first to close the existing session before using this function. On the Register page: 1. Enter your desired User name. Use an alphabetic or alphanumeric word that no one would have taken. If your desired user name has been taken, you would be required to enter another one, e.g. john, jane Enter your Full Name without numbers. Usually, a valid name should contain two or three alphabetic words e.g. Jane Smith 3. Enter your Address. You must enter a valid address for if you forget your Password and you are logged out, the system can only have it reset and sent to you only by this address. e.g. you@domain.com 4. Enter your Mobile Phone number in international format or local (as long as you set your Country correctly. You need to enter a valid mobile phone number that can receive SMS for the system may send SMS once in a while to update you on your account. e.g , Enter your Contact Address in full. e.g. No. 123 First Lane Road. 6. Enter your City/District e.g. Port Harcourt. 7. Enter your State/Province e.g. Rivers. 8. Enter your Country so that when you specify numbers in local format e.g. 080, your country code can be automatically appended to it e.g for Nigeria. 5

6 9. Enter your Time Zone so that when you send SMS it would be set to deliver on schedule at the time set in your time zone. 10. Select the checkbox beside I accept the Terms of Service. To view the Terms of Service, click Terms of Service to have it open in a new window. 11. Click Register to have your account created. NOTE: A random password which you can change later would be sent to your after submitting the registration form. Check your to find it. When you do so, please note it in a private place and memorize it before deleting the . After creating your account, you would need to login to get started. Login If you are registered to use the application, to access the web service you have to login with your User Name and Password. To access your account, visit NOTE: If you are logged in with an account, you must click Sign Out first to close the existing session before using this function. On the Login page, enter your User Name and Password then click Login or *you may click an available Quick Login button (e.g. Log in with Google/Facebook/Twitter) to access your account by one click. Whenever your account is accessed, you would be notified by (if you have alerts activated). If you forget your Password, click Reset to have it reset and sent to you by . Reset If you have forgotten your password or your API Key has been compromised, you can reset them and have them sent to you by . You can also reset your password if you need to customize it. To do this, visit and click Reset. 6

7 NOTE: If you are logged in with another account, you must click Sign Out first to close the existing session before using this function. On the Reset page, enter your User Name, Address and click Reset. A request link would be sent to the address you provided if it is the same as what is saved in your profile. To confirm, visit the link in a web browser for a new random password and API Key to be sent to you. Every feature detailed in the later part of this document requires an active session/permission. Messages and Lists are backed up prior to any possible session time out that occurs. To access the main menu at any time, please click the logo OR RETURN TO MENU link. 7

8 Messages Send/Schedule SMS To send a new SMS, click Send/Schedule SMS from the account menu. On the Send SMS page: 1. If you want to send the message to one mobile phone number, enter the number in international format. e.g If you followed step 1, enter a new list name to save the number to. Your list name must be made of 4 10 characters. If you don t specify a list name, the mobile number would be used as list name but such list would not be editable. 3. If you did not follow step 1, select the list you want to send the message to. If there is no list then, you must click create a list to create your first list with several recipients 4. Enter your desired Sender Name. Your Sender Name must be made of 4 to 11 characters in length. 5. Enter your desired message. Your message must be made of 1 to 918 characters (1 6 pages). The page lengths are as follows: Page No. of Characters

9 In composing a message, only some symbols are allowed. A few of them are Unicode characters so they count as double when typed. Permitted symbols are: Symbol Description Unicode Apostrophe No. Period (full stop) No, Comma No? Question mark No! Exclamation mark No Double Quote No Hyphen No ( Round Bracket open No ) Round Bracket closed At sign No / Forward slash No : Column No 9

10 _ Underscore No ; Semi column No + Plus No & And No % Percentage No * Asterisk No = Equal to No < Less than No > Greater than No Euro currency Yes Pounds currency No $ Dollar Currency No Yen Currency No 10

11 [ Square Bracket open Yes ] Square Bracket closed Yes { Parenthesis open Yes } Parenthesis close Yes \ Backslash No ~ MS DOS character (Tilde) to denote shortened file names Yes ^ Raise to power Yes # Hash No MS DOS character (Pipe) to pipe out response from one program to another Yes ` Prime No ENTER character (shown as line break) Yes 6. Select Immediate Delivery if you want the message to be delivered right away. 11

12 7. If you want to send it at a later date, select the schedule date and time, the time zone, the number of recurrences and the type of recurrence (once, daily, weekly, etc.) and the interval (i.e. number of days, weeks etc. to skip). 8. When done, click Send Now to send the message to the SMS Queue. View SMS Queue The SMS Queue contains messages lined up for processing according to their date and time of submission. To access it, click View SMS Queue from the menu. When an SMS is sent, it is sorted in the SMS Queue for processing. Usually, messages in the queue may take a few seconds (30 seconds) to 1 minute to execute completely. However, SMS may be processed almost immediately. When an SMS Message is being processed, it is included in the count, Pending SMS. Then, when processed, it is removed from count. SMS in the queue are sorted with the following: ID Status This is a 9 digit randomly generated unique number that identifies an SMS message to help you work with such message. You can click on this ID to view the details of the SMS message and as well send it again. This shows the stage the server has reached in attempting to deliver the SMS message to the intended recipients list. Processed (0) means that the server has not attempted delivery of this SMS message. You may cancel the SMS message delivery at this point. Processed (0/500) means that the server has created a task to deliver the SMS message to 500 recipients. It doesn t mean only 500 recipient numbers are in the list. This amount may be increasing gradually until all the recipient numbers in the list are sorted out for processing. Delivery starts until completion before the next 25 for as many times the server counts 25 recipients. You may cancel the SMS message at this point. Processed (350/500) means that the server has delivered the SMS message to 350 recipients and as long as Actions column shows a Cancel link, the 12

13 SMS message continues to deliver to the remaining recipients. However, if there is a second batch of sorting, that batch may be cancelled (i.e. in the case of more than 25 recipients). This implies that once a batch is being processed, SMS message delivery cannot be cancelled. If the Actions column changes to Done, it means that the remaining SMS messages could not be delivered. NOTE: Message delivery may fail for only two reasons. If there is Insufficient credit at the time of processing or the number is not valid for the networks of coverage. Delivery (X/Y) X being the number of recipients who received the SMS message and Y being the number of recipients sorted for delivery is usually a link which when clicked leads to a tool that lets you save the numbers of recipients who did not receive their copy of the SMS message. This tool is only helpful if it is not a network problem. If your credits got finished while processing for instance, you can save the remaining numbers to another list using the edit list feature found when you click Delivery (X/Y) and send the SMS message to this list when next you have credits. Date of Process Scheduled Run This is the date and time for which the SMS message is to be processed. When an SMS message is sent, the date and time when the SMS message is scheduled to deliver is displayed here. However, when the recipients for the SMS message are sorted out, the date and time of sorting becomes the new value. If after processing the SMS message, there is another batch or a new date for a recurrence of the SMS message, the new batch date and time is displayed here. When this time comes, a new message is being submitted to the queue for processing. If there are no more batches, No schedule is displayed meaning all work is done. This is the date and time for which the SMS message to be processed has been sorted in a batch for delivery. It keeps delivering the SMS message to each recipient until all the sorted recipients are attempted. Actions This displays the applicable actions you can carry out while an SMS message is in the Queue. You can only click Cancel to cancel processing 13

14 the SMS message if a batch has not been sent for processing. If however, you really have to stop processing, simply delete the SMS message from the queue. The message would be cut off from processing immediately. NOTE: Batches are of two types; per SMS and per processing group. If the SMS message is scheduled to repeat, a new SMS is added to the Queue at required time of processing set by the schedule but if SMS messages are sent to lists of more than 25 recipients, they are sorted in groups of 25 recipients per group. Finding an SMS message in the Queue If you send plenty of SMS messages with your account, it might be too cumbersome to look through all the SMS messages in the Queue so you can actually conduct a search using a clue which would help you find the SMS message(s) you need to work with. The following criteria are used to find SMS messages in the Queue: Sender Contains Message Contains Recipients Contain Recipient List Message ID This checks if the search clue you specified is contained in the Sender Name of any of the SMS messages in Queue. This checks if the search clue you specified is contained in the body of any of the SMS messages in Queue. This checks if the search clue you specified is a number contained in the list of recipients of any of the SMS messages in Queue. This checks if the search clue you specified is the recipient list of any of the SMS messages in Queue. It must be spelt exactly as an existing list to get a match. This checks if the search clue you specified is the ID of any of the SMS messages in Queue. In whichever way SMS messages are found for listing, they are arranged in pages in which they can be worked on while the search query is still open. 14

15 Deleting one or more SMS message(s) from the Queue To delete an SMS message, select it by clicking the checkbox beside the ID. You can select as many as 10 SMS messages at a time which is the number of SMS messages displayed in a page then, click Delete Selected. You would be asked to confirm you want to delete the selected messages. Click Yes to proceed or No to cancel deleting it. 15

16 Recipients Finding a Recipient List If you have created several recipient lists in your account, it would be very difficult to find the right list to work on or use so you can actually conduct a search using a clue which would help you find the list(s) you need to work with. The cost of sending SMS to recipients in your list is displayed in a summary for each list. The following criteria are used to find Recipient Lists in the Queue: Name Equals Name Starts With Name Contains Contains Number This checks if the search clue you specified is the name of any of the recipient lists in your account. This checks if the search clue you specified starts the name of any of the recipient lists in your account. This checks if the search clue you specified is contained in the name of any of the recipient lists in your account. This checks if the search clue you specified is a number contained in any of the recipient lists in your account. In whichever way Recipient Lists are found for listing, they are arranged in pages in which they can be worked on while the search query is still open. Add List To create a new list of recipients, do the following: 1. Click Add/Manage List from the menu. Then click Create List. 2. Enter a unique name for the list between 4 10 alphanumeric characters. 3. Click Create to create the list. To start adding numbers, click Edit It. 16

17 Rename List To rename a list of recipients, do the following: 1. Click Add/Manage List from the menu. Then, if you have recipient lists in your account, click on the list name otherwise click Create List to create a new list. 2. Click the Rename link beside the name of the list. 3. Enter a unique name for the list between 4 10 alphanumeric characters. 4. Click Rename to change the name of the list. Edit List To edit list of recipients, do the following: 1. Click Add/Manage List from the menu. Then, if you have recipient lists in your account, click Edit by the list name otherwise click Create List to create a new list. 2. If you added a new list, click Edit It to start adding numbers. 3. Otherwise, click on a list name, and click Edit to start adding numbers. 4. If you want to first view a count of the number of recipients in the list, after entering the menu from step 1, click the list name then you may click View to see the first 10 numbers listed and the total then click Edit This to start editing. 5. Then, enter the recipient numbers in international format (i.e ) or local format only if your default country is properly set (i.e ) line by line. While adding the numbers, if you want to go to the next line, press the ENTER key if on a computer or use the ENTER symbol if on a phone. NOTE: The ENTER symbol looks like the symbol below: 6. When done click Save List to save the changes to the list. 17

18 Delete List To delete a list of recipients, do the following: 1. Click Add/Manage List from the menu. Then, click on the delete text beside the list. It is important to note that deleting this type of list is instant and doesn t give a confirmation. However, two conditions must be fulfilled before a list can be deleted: a. If an SMS message has been sent to the list of recipients, you cannot delete the list until the SMS message is deleted. To find SMS messages sent to a list, search for them in the Queue using the criteria Recipient List. b. If a list contains numbers, you cannot delete it until you remove all the numbers in the list. All you have to do is to edit the list to make sure there is no number in it. Then, you can delete it. 18

19 Credits Buy Credits Before you can send SMS messages, you must purchase credits. To do this, you may just *click Buy xxxx Credits Instantly from your account (where xxxx is the amount of credits offered through the online payment gateway). In addition, you may purchase vouchers which contain an ID and a PIN of several denominations, 100, 1,000, 5,000, 10,000 and even 100,000 units. However, Sales Managers may have vouchers of other *denominations created for specific purposes. By the application, 1 unit is the quantity for measuring credit used to send SMS. The cost of credits depends on the Country in which the Mobile Number is registered. Quantitatively, you should purchase credits that would suit your purpose on a long term and in a fashion that would suit your budget too. To find out your bargain price of credits, click on the link: Learn how to get SMS Credits You may need to use an instant payment method (e.g. Credit Cards, ATMs) or view bank transfer/deposit instruction to buy credits through the website when you *click Buy xxxx Credits Instantly while logged in to your account. Sales Managers can build a custom front desk other than this application and use our API with it to automate the credit sales process. Please review the Forte Mobile API manual. If using vouchers, Instructions on how to recharge your account are available on this page but for purposes of documentation, you may review how to recharge your account here. The use and distribution of bonus vouchers are based on terms of KYC (Know Your Customer) which requires that every member that signs up for an account can choose a Sales Manager by loading credits being generated by the manager. If however this relationship for any reason needs to be terminated, either the Sales Manager or the member should contact our Support Team after reconciling accounts. 19

20 Recharge Account To recharge your account, you must login and do the following: 1. Click Recharge Account from the menu to access this feature. 2. Enter the PIN specified in the voucher you obtained from a Sales Manager. 3. Click Load Voucher to have the credits added to your bonus account. 4. If the voucher is a *Bonus Voucher, it would not be loaded automatically; you would need to engage in a storefront transaction with your Sales Manager to have it transferred to your account. This might mean you must buy credits worth the amount required by your Sales Manager. 5. After successfully loading a voucher, a confirmation would be sent to you. You must not guess voucher PINs. Voucher PINs given by Sales Managers may seem to be wrong. Where this happens, don t keep trying! Contact our Support Team. When a PIN fails to work, it is a failure on the part of the Sales Manager to reconcile accounts with us. Several wrong attempts to recharge your account would have the system disable your account to protect you. So, if you are in a situation where you purchased an invalid voucher from a Sales Manager, please contact our Support Team and we would resolve your issue amicably. If however, your account was eventually disabled, please contact our Support Team for assistance on enabling your account back. Credits Transfer Service This allows you to share your credits with colleagues, friends and family. You may sell the credits for a fee and keep the change as our pricing model allows you to keep an acceptable profit. The following conditions apply to activate the service: 1. You must use the SMS service to send at least one message. 2. Your account must be active and must be able to access the service. 20

21 3. You must have credits up to the *threshold specified by your Sales Manager. The *service cost may vary and it depends on the terms of your Sales Manager. You must pay this cost, after which you would be able to transfer credits to other users who have active accounts in the system. To transfer credits to another user: 1. Click Credits Transfer from the main menu. 2. Enter the user name of the account you want to transfer credits to. 3. Enter the amount of credits in *different denominations (e.g. 100, 200, 1100 etc.). 4. Click Confirm Transfer to submit the transfer request. 5. Click Yes to complete the transfer and the credits would be transferred immediately after. View Transactions You can easily view how credits are used in your account, view details of how messages were charged for and troubleshoot how exactly your account was used. In this section you would have access to: 1. Real time transaction IDs created upon execution. 2. The description (which may include delivery reports) and link of each activity on your account. 3. The amount of credits added/deducted or actions for such transaction. 4. The date and time the actions were carried out. 21

22 Finding Transactions in the Activity Log If you carry out plenty of transactions with your account, it might be too cumbersome to look through all the transactions in the Activity Log so you can actually conduct a search using a clue which would help you find the transaction(s) you need to work with. The following criteria are used to find transactions in the Activity Log: Transaction ID Transaction Cost Message ID Message Age Message Cost Voucher ID Voucher Age Voucher Amount Transfer Sender Transfer Recipient This checks if the search clue you specified is the ID of an existing transaction. This selects transactions that don t cost more than the amount specified as search clue. This checks if the search clue you specified is the ID of a delivered message represented by an existing transaction. This selects transactions that represent delivered messages and are as old as the amount of days specified as search clue. This selects transactions representing delivered messages and don t cost more than the amount specified as search clue. This checks if the search clue you specified is the ID of a used voucher represented by an existing transaction. This selects transactions that represent used vouchers and are as old as the amount of days specified as search clue. This selects transactions representing used vouchers and don t worth more than the amount specified as search clue. This selects transactions representing credits transfers where the search clue specified is contained in the username of an account that transferred credits to you. This selects transactions representing credits transfers where the search clue specified is contained in the username of an account you 22

23 transferred credits to. Transfer Age Transfer Amount Password Reset Recipient. Password Reset Age Password Reset Cost Reseller Activation Age Reseller Activation Cost API SMS Entry API SMS Size API SMS Cost API SMS Content This selects transactions that represent credits transfers and are as old as the amount of days specified as search clue. This selects transactions that representing credits transfers and don t worth more than the amount specified as search clue. This checks if the search clue you specified is contained in the mobile number of a Password Reset transaction. This selects Password Reset transactions that are as old as the amount of days specified as search clue. This selects Password Reset transactions that don t cost more than the amount specified as search clue. This selects any found record of a Reseller Activation transaction that is as old as the amount of days specified as search clue. This selects any found record of a Reseller Activation transaction that doesn t cost more than the amount specified as search clue. This selects a record of the delivery of SMS via the HTTP API where the search clue specified is the transaction ID. This selects any found record of the delivery of SMS via the HTTP API where the number of recipients is not more than the amount specified as search clue. This selects any found record of the delivery of SMS via the HTTP API where the cost doesn t exceed the amount specified as search clue. This selects any found record of the delivery of SMS via the HTTP API where there is a match of the search clue in the Sender Name, Message 23

24 Text or Recipient Number. SMS Alert Age SMS Alert Cost This selects any found record of the delivery of an account activity triggered SMS alert that is as old as the amount of days specified as search clue. This selects any found record of the delivery of an account activity triggered SMS alert that doesn t cost more than the amount specified as search clue. In whichever way transactions are found for listing, they are arranged in pages in which they can be worked on while the search query is still open. All SMS records (except recipient lists) are deleted from the system after a period of 3 months (90 days), enough time to take note of the information contained in the SMS Messages on record. For Scheduled SMS (even with recurrence), records are finally deleted after the latest schedule date. This is a routine optimization procedure. 24

25 Affiliates Referring Users Everyone who completes signup on Forte Mobile is automatically made an Affiliate and provided with an Affiliate ID for easy reference to the account, and transaction IDs for tracking of settlements made to the Affiliate. NOTE: All Affiliate Accounts not active for more than 90 days would be deleted. You may therefore have to create a new account to continue referring users. Affiliate Account Setup / ID Reset To setup an Affiliate Account OR reset your Affiliate ID, carry out the following steps: 1. Login to your account at 2. Click Reset Password and select a preferred medium ( or SMS). 3. Select Setup Affiliate Account to setup a new Affiliate Account. If you already have an Affiliate Account, click Reset Affiliate ID to change your Affiliate ID. 4. Click Reset Password to finish and have your new Affiliate ID sent by . NOTE: You may only need to reset your Affiliate ID to prevent fraudulent users from intentionally using it to obtain your personal information. How to securely refer New Users If you have an Affiliate Account, you can refer users by carrying out the following steps: 1. Visit your Affiliate Link within at least 20 minutes prior to each account you want to refer to complete signup with us. e.g. (where AffID represents your Affiliate ID) OR visit and enter your User Name, Prospect Name and Address. 2. After this, you can guide the prospective user to click Register and follow the simple steps (detailed previously in Access section) to create an account. 25

26 3. Prior to filling the signup form, ensure that you see the notice Active Affiliate: [username] (where username represents your account). 4. Upon signup, your personal and contact information would be provided to the new user to provide easy access to you. 5. You must ensure that the user is fully supported by you to buy SMS Credits and send SMS to have us count the account as your referral. NOTE: If the referral receives credit from a User or Sales Manager before your earnings are summarized by the system, you would lose the account from your referral count. Cooling off Terms Every account is subject to a general 90 day cooling off period after which records are deleted. These include Affiliate Accounts and transactions. However, upon setup/update of an Affiliate Account or settlement of an Affiliate transaction, the processing date is set to the day of any such activity (except referrals). Generally, users are given 7 days to activate their account (by logging in) and a 14 day period to use it (by sending SMS or crediting). This may usually be achieved in less than 21 days however, if these conditions are not fulfilled, the account shall be deleted. The cooling off period for Affiliate Accounts would most likely not exceed 21 days as accounts not valid to be referrals would have been deleted from afterwards. Subject to change, the cooling off period for referred accounts is a certain number of *days. If the account has not successfully been activated, and used or at least credited within this period, it shall not be counted as a referral. Nevertheless, if an account is activated and used/credited earlier than this term, it shall be counted as a referral where applicable. Each account being referred must fulfill these conditions within the cooling off period to be counted as a referral. If however, referrals take a long time to mature and an Affiliate Account is deleted, upon maturity of a reseller term, the account would be recreated and settled appropriately waiting for another 90 days. 26

27 Also subject to change, the system awards a certain amount of *money (in the default currency) for referring a certain number of *users who started using their accounts within the cooling off period. To do this, the referral count is being summarized for payout by our Admin Team. Bonus Expiry All yet to be reconciled referral counts are subject to expiry within a certain number of *days. After this period, the accounts would no longer be counted as referrals to the Affiliate who actually referred them to use the service. However, if the user of the referred accounts fortunately becomes an active affiliate, there is hope. Since the referral count was not summarized, the system would choose to add it if the user refers an account, resets the Affiliate Account provided or is being settled by our Admin Team since the processing date would be brought forward to the date of the most recent activity of the users Affiliate Account. The system would continue in this behavior unless the Affiliate Account is being deleted for not being active after the general 90 days cooling off period. Affiliate Settlement All reconciled accounts are subject to final approval before settlements are made. Settlement includes payment through Mobile Money (network carrier dependent) or bank account (local/international). Our team reviews every user s profile and transactions before choosing to pay for referrals. It is not allowed for to systematically groom users by sending credits to them, have referral counts summarized and become their Sales Manager. The system automatically turns off referral count tag on a user if credits are received from another user. Such shall not be considered for settlement by the Admin Team. NOTE: The availability of content asterisked above is subject to terms of the Admin Team. 27

28 Profile Personal Information Upon signup, you are required to provide your desired User Name, Full Name, Address, Mobile Number and Country. You can update any of these except your User Name which cannot be changed after signup and Time Zone (which can only be changed after 90 days where account is not in use). To update your personal data: 1. You must login to your account. 2. Click Edit User Profile from the menu. 3. Make changes where necessary to your personal information. 4. Under Receive Alerts, select your preference, either By SMS or Under Social Networks, select what suits you; Allow Access or Deny Access. 6. Set the status of the SMS Inbox service; On or Off by checking the box. 7. Click Update Profile to save changes to your personal information. NOTE: If the setting to receive alerts is by SMS, changing your mobile number would turn it off and on the other hand, if the setting to receive alerts is by , changing your address would turn it off as well. If you turn of Social Networks access, you would be required to login before you can use your favorite Social Network to access your account. Alert Settings When your Personal Information is saved, the setting you specified for receiving alerts is not saved right away. To save these settings, you must reset your password through the medium you chose to receive SMS messages with right after updating your personal information. 28

29 After requesting for a reset, the system would remember your desired setting but wait to see if you can get the requested code by the medium in question and update the setting when you can provide the code correctly at login. SMS Delivery Alerts When an SMS is sent, if the alert setting is by SMS, a charge of the cost of sending SMS to the mobile number on the user s profile would be charged for notification on delivery. On the other hand, if the alert setting is by , an would be sent to the user with details on the delivery. Alerts are sent whether the SMS was delivered or not. However, SMS deliveries may be affected by delivery delays or lack of credits available in the user s balance. Credits Transfer Service Alerts When credits are transferred or received, if the alert setting is by SMS, a charge of the cost of sending SMS to the mobile number on the user s profile would be deducted for notification on execution. On the other hand, if the alert setting is by , an would be sent to the user with details on the transaction. Alerts are sent only where the transaction is completed. However, SMS deliveries may be affected by delivery delays or lack of credits available in the user s balance. NOTE: alerts are sent when vouchers are loaded to serve as a kind of receipt to help users preserve a record for themselves asides a possible third party Point Of Sales medium offered by Sales Managers. 29

30 SMS Inbox This value added service was built to help you make maximal use of your account for notifications. When you receive an , you receive an SMS informing you about it. How it works? When we receive s to the website inbox, we check from among the recipients for those who requested the service and inform them by SMS about the . For this service, the receiver pays. You may only send such mails if you are an active Forte Mobile user (even though you haven t activated the service). To use the service, you may update your profile and turn it on. Then you can carry on any of the following: Tell those who send you to Cc (copy) or include inbox@fortemobilesms.com among the recipients whenever they send you . OR Setup forwarding from your mailbox to inbox@fortemobilesms.com (please keep your copy). It is however important to NOTE that this should be used only when it is certain that the sender does not include our SMS Inbox address and addresses the to you, otherwise, duplicate SMS would be sent. NOTE: Every received into the mailbox above is deleted after being treated whether services were subscribed for OR not. Messages received are not being read by humans. 30

31 Security Reset Password If you feel your account is being compromised or you want to protect yourself from such, you may reset your password at any time. To reset this code: 1. You may log in to your account. 2. Click Reset Password from the menu. 3. Select the medium through which you want to receive it, i.e. or SMS. 4. Click Reset Password to have a new code generated for your account and sent to you through your desired medium. NOTE: For resetting your code by SMS, your account would be charged the cost of sending a one page SMS to your number to pay for the notification. Customized Password To prevent difficulties in remembering your password, soon after reset, you can customize it to a term you can remember. To customize your password: 1. You may visit the home page, click Reset and follow the instructions in the next section to reset your password. 2. Check your Phone or (depending on chosen medium) for the new one. 3. Login to your account using your newly issued random password. 4. Enter a password, easy to remember but hard to guess and re enter to confirm it. 5. You would no longer need your random password to login to the website or access the service APIs. 31

32 Alerts Activation Resetting your password is a prerequisite to activating alerts on your account. If the setting is activated, your account would be charged the cost of sending a one page SMS to your number to receive alerts by SMS while alerts by would be totally free. The credit charged for the SMS alert is used to pay for sending the notification. This implies that using this function requires a budget of the cost of sending SMS to your number before activation and before sending any SMS message. NOTE: If alerts are activated for your account, upon your next login after reset, you would be subscribed to receive reports on summary of your account on a daily basis and even on a monthly basis on your account with us. 32

33 Troubleshooting Contacting the Support Team The Support Team consists of the team of professionals who manage the application. They have access to their own account that manages members, vouchers and gives the statistics of how the system is used. However, this team is made of two kinds of people; Supervisors (Super Sales Managers) and Assistant Supervisors (Sales Managers). If you don t have a Supervisor or have more serious issues, you may send an to admin@fortemobilesms.com, call or send an SMS to for help on using the application. Otherwise contact your supervisor. If you see the username of your manager on your accounts page, then you have a supervisor, you may click on the link, Learn how to get SMS Credits to find the contact information of your supervisor. To become approved as a Sales Manager, *click Buy yyyy Credits Instantly from your account (where yyyy is the amount of credits offered through the online gateway for Reseller Activation, usually higher than xxxx previously used in this Documentation). After payment, your account shall be upgraded automatically. With this account, you can operate as a Super Sales Manager (a Sales Manager controlling Sales Managers) or just a Sales Manager subscribing members by selling vouchers. The terms of any feature with an asterisked word or phrase depends on the terms of the Supervisor of the account using the feature. 33