1/10/2011 DISASTER MANAGEMENT DISASTER MANAGEMENT. Prior Proper Planning Prevents Poor Performance. Darden Restaurants FM 30yr US Naval Officer

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1 HANDLING ADVERSITY Introduction Vince Yeager Darden Restaurants FM 30yr US Naval Officer Participated and led numerous disaster response and recovery operations around the world. Locally managed Darden disaster recovery to Hurricane IKE in Texas Disaster Management Basis for Development of a Thorough and Living Disaster Plan -Phases of Disaster Mgmt -Disaster Mgmt Plan Development -Risk Analysis & Evaluation -Mitigation of Risk -Response Principles -Recovery 2 The Mantra The Six P s Prior Proper Planning Prevents Poor Performance 3 1

2 Disaster What Constitues a Disaster: Natural Manmade Nature of the Beast Our basic purpose is to minimize the amount of time the doors are closed 4 Goals Goals of Disaster Management Reduce the impact of a disaster Assure prompt response and adequate support Achieve a rapid and effective recovery 5 The Four Phases of Disaster Management: Preparedness (Developing a Plan) Mitigation (Minimizing the Effects) Response (Expeditious and Adequate) Recovery (Return to Normal Operations) 6 2

3 Initiation Define the goals, objectives, and scope of you Disaster Plan Risk Assessment Identify the threats and hazards and evaluate the degree of risk utilizing Operational Risk Management (ORM) 7 (ORM) 5 Step Process Identify Hazards Assess Hazards Make Risk Decisions Implement Controls Supervise (watch for changes) 8 5 Step Process: Identify Hazards (ORM) Geography Climate Environment Construction Inspections 9 3

4 5 Step Process: Assess Hazards (ORM) A Likely to occur immediately or within a short period of time B Probably will occur in time C May occur in time D Unlikely to occur 10 5 Step Process: Make Risk Decisions (ORM) I May cause death and/or the loss of facility/asset II May cause severe injury, illness, and/or property damage III May cause minor injury, illness, and/or property damage IV Minimal threat 11 (ORM) 5 Step Process: Make Risk Decisions I II III IV A Likely to occur immediately or within a short period of time B Probably will occur in time C May occur in time D Unlikely to occur I May cause death and/or the loss of facility/asset II May cause severe injury, illness, and/or property damage III May cause minor injury, illness, and/or property damage IV Minimal threat A B C D Critical Serious Moderate Minor Negligible 12 4

5 Impact Analysis Identify critical functions and infrastructure needed. Identify the critical paths and weak links 13 Emergency Response afety ecurity ommunications oordination ecovery 14 Returning to Normal Identify elements necessary to get back into operation Develop timeline/schedule for returning to normal Coordinate the elements Drive the recovery 15 5

6 Disaster review & lessons learned Continuous updating 16 MITIGATION: These activities are geared towards eliminating or reducing the impacts of a disaster Insuring adherance to building and safety codes Identifying vulnerabilities Utilizing Operational Risk Management (ORM) into the decision making process 17 Plan In Action Four Principles of ORM Accept risk when benefits outweigh the cost Accept no unnecessary risks Anticipate and manage risk by planning Make risk decisions at the right level 18 6

7 RESPONSE: With your plan in place Be prepared to respond Have elements in place before hand Contractors ready to respond Corporate support Equipment standing by If possible take pre-emptive actions 19 RECOVERY: YOU are the driving force Evaluate the situation and develop your onsite plan Work with your available corporate entities Keep everyone informed Manage the project Open the doors and welcome the guests 20 RESOURCES: Federal Emergency Management Agency (FEMA) Dept of Homeland Security American Red Cross Restaurant Facilities Manager Association (RFMA) International Facility Management Association (IFMA) 21 7

8 REVIEW: Our Mantra Goals of Disaster Management Four Phases of Disaster Management Plan Development Risk Management Mitigation Response Recovery 22 Planning Questions 23 8