EMC NetWorker Module for Microsoft

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1 EMC NetWorker Module for Microsoft Version 9.0 Installation Guide REV 04

2 Copyright EMC Corporation. All rights reserved. Published in the USA. Published December, 2015 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to EMC Online Support ( EMC Corporation Hopkinton, Massachusetts In North America EMC NetWorker Module for Microsoft 9.0 Installation Guide

3 CONTENTS Figures 5 Tables 7 Preface 9 Chapter 1 Introduction 13 Overview Requirements...14 Requirement when restoring previous NMM release backups Supported Microsoft systems and features Supported Microsoft.NET Framework versions Supported NetWorker server and client versions Hardware requirements...17 License requirements...18 Authorization requirements...18 Microsoft hotfixes Exchange Server-specific tasks...19 Exchange administrator configuration tool MAPI client and Collaboration Data Objects Exchange backup prerequisites...20 For Restricted Datazones environments...21 Chapter 2 Supported Network Configurations 23 Simple LAN-based environment LAN-free dedicated storage node environment Chapter 3 Configuration Checks and Installation 27 Accessing the installation files Running preconfiguration checks and installing the software Installing NMM in MSCS and MSFCS environments...31 Installing NMM on Server Core...31 Identifying or diagnosing system configuration issues...32 Uninstalling or changing installation options...32 Upgrading NMM Upgrading the client operating system from Server 2012 to a later version...33 Upgrading from NMM 3.0 or later in a stand-alone environment Upgrading from NMM 3.0 or later in a clustered environment or upgrade from an earlier release in a stand-alone or clustered environment Upgrading from NME or NMSQL...35 Upgrading to NMM with a dedicated storage node Chapter 4 Silent Installation 37 EMC NetWorker Module for Microsoft 9.0 Installation Guide 3

4 CONTENTS Silent installation of NMM Commands for silent installation of NMM...38 Silent removal of NMM Silent upgrade of NMM...40 Silent modification of NMM Sample scripts for silent installation and removal of NMM Installing and removing NMM by using an SCCM 2007 Server...41 Installing NMM using an SCCM 2007 server Uninstalling NMM using an SCCM 2007 server Troubleshooting the installation...42 Using non-english characters in installation path Chapter 5 Configuration Tasks 43 Configuring a dedicated storage node for NMM Configuring NMM Proxy Recovery Agent for Hyper-V FLR...44 Set up events notifications and find errors Removing directives after migrating to NMM...45 Troubleshooting installation issues...46 Appendix A Required Microsoft Hotfixes 49 Hotfix updates required for backup and recovery of all applications Hotfix updates required for VSS backup and recovery...51 Hotfix updates required for Exchange Server backup and recovery Hotfix updates required for SharePoint Server backup and recovery EMC NetWorker Module for Microsoft 9.0 Installation Guide

5 FIGURES Exchange admin configuration tool...19 Simple LAN-based environment...24 LAN-free environment with a DSN EMC NetWorker Module for Microsoft 9.0 Installation Guide 5

6 FIGURES 6 EMC NetWorker Module for Microsoft 9.0 Installation Guide

7 TABLES Revision history... 9 Style conventions NMM supported Microsoft.NET Framework versions NMM support matrix for NetWorker server versions...16 NMM support matrix for NetWorker client versions...16 Exchange server hardware requirements Permissions configured by the Exchange administrator configuration tool NMM installer variables Commands for NMM installation...39 Sample scripts for silent installation...41 Notifications and errors Hotfixes required for NMM general backup and recovery...50 Hotfixes required for NMMfor VSS backup and recovery...51 Hotfixes required for NMM for Exchange Server backup and recovery...52 Hotfixes required for NMM for SharePoint Server backup and recovery...52 EMC NetWorker Module for Microsoft 9.0 Installation Guide 7

8 TABLES 8 EMC NetWorker Module for Microsoft 9.0 Installation Guide

9 Preface As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC technical support professional if a product does not function correctly or does not function as described in this document. Note This document was accurate at publication time. Go to EMC Online Support ( support.emc.com) to ensure that you are using the latest version of this document. Purpose This guide contains information about how to install and configure the EMC NetWorker Module for Microsoft (NMM) Release 9.0 software. Note The EMC NetWorker Module for Microsoft Administration Guide supplements the backup and recovery procedures described in this guide and must be referred to when performing application-specific tasks. Ensure to download a copy of the EMC NetWorker Module for Microsoft Administration Guide from EMC Online Support (support.emc.com) before using this guide. Audience This guide is part of the NetWorker Module for Microsoft documentation set, and is intended for use by system administrators during the setup and maintenance of the product. Readers should be familiar with the following technologies used in backup and recovery: EMC NetWorker software EMC NetWorker backup management Microsoft Volume Shadow Copy Service (VSS) technology Revision history The following table presents the revision history of this document. Table 1 Revision history Revision Date Description 04 December 16, 2015 Updated to incorporate technical feedback from engineering team. 03 November 20, 2015 Updated Table 5 in "Supported NetWorker server and client versions" section: Replaced "NetWorker server 8.2 SP1 or later" with "NetWorker client 8.2 SP1 or later" Replaced "NetWorker server 8.2" with "NetWorker client 8.2" EMC NetWorker Module for Microsoft 9.0 Installation Guide 9

10 Preface Table 1 Revision history (continued) Revision Date Description Updated the note after Table 5 in "Supported NetWorker server and client versions" section. 02 September 29, September 24, 2015 Updated Table 4 in "Supported NetWorker server and client versions" section. First release of this document for EMC NetWorker Module for Microsoft 9.0. Related documentation The NMM documentation set includes the following publications: EMC NetWorker Module for Microsoft Release Notes EMC NetWorker Module for Microsoft Administration Guide EMC NetWorker Module for Microsoft Installation Guide EMC NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide EMC NetWorker Module for Microsoft for SQL VDI User Guide EMC NetWorker Module for Microsoft for Exchange VSS User Guide EMC EMC NetWorker Module for Microsoft for Hyper-V VSS User Guide EMC NetWorker Module for Microsoft for Bare Metal Recovery Solution User Guide EMC NetWorker Performing Backup and Recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution Technical Notes EMC NetWorker Performing Exchange Server Granular Recovery by using NetWorker Module for Microsoft with Ontrack PowerControls Technical Notes EMC NetWorker SharePoint BLOB Backup and Recovery by using NetWorker Module for Microsoft and Metalogix StoragePoint Technical Notes NetWorker documentation set Special notice conventions that are used in this document EMC uses the following conventions for special notices: NOTICE Addresses practices that are not related to personal injury. Note Presents information that is important, but not hazard-related. Typographical conventions EMC uses the following type style conventions in this document: Table 2 Style conventions Bold Used for names of interface elements, such as names of buttons, fields, tab names, and menu paths (what the user specifically selects or clicks) 10 EMC NetWorker Module for Microsoft 9.0 Installation Guide

11 Preface Table 2 Style conventions (continued) Italic Monospace Used for full titles of publications that are referenced in text Used for: System code System output, such as an error message or script Pathnames, file names, prompts, and syntax Commands and options Monospace italic Monospace bold Used for variables Used for user input [ ] Square brackets enclose optional values Vertical bar indicates alternate selections - the bar means or { } Braces enclose content that the user must specify, such as x or y or z... Ellipses indicate non-essential information that is omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows: Product information For documentation, release notes, software updates, or information about EMC products, go to EMC Online Support at Technical support Go to EMC Online Support and click Service Center. Several options for contacting EMC Technical Support appear on the site. Note that to open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Online communities Go to EMC Community Network at for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all EMC products. Your comments Your suggestions help to improve the accuracy, organization, and overall quality of the user publications. Send your opinions of this document to EMC NetWorker Module for Microsoft 9.0 Installation Guide 11

12 Preface 12 EMC NetWorker Module for Microsoft 9.0 Installation Guide

13 CHAPTER 1 Introduction Overview Requirements...14 Exchange Server-specific tasks...19 Introduction 13

14 Introduction Overview The EMC NetWorker Module for Microsoft (NMM) release 9.0 software provides backup and recovery support for Microsoft applications. You can use NMM to back up and recover: Microsoft SQL Server Microsoft SharePoint Server Microsoft Exchange Server Microsoft Hyper-V Server Review the following information before installing and using NMM: The NMM installation includes Volume Shadow Copy Service (VSS) software. Do not use a VSS solution other than the one installed with NMM. Data loss can occur if you use a different VSS solution to delete shadow copies that NMM created. Restoring an application with a different VSS solution might prevent the application from being restored with NMM. After installing the NMM client software, if you perform a save operation and then move to a non-nmm client, you cannot browse the save sets created by the NMM client with the non-nmm client. Use the NMM software to recover backups that were performed with NMM. When the NMM software is not installed, the NetWorker User application cannot browse NMM save sets. This is because the NetWorker client can only recognize the client file index entry format that is created with an NMM client when displayed in NMM. Backing up a Microsoft application server with multiple backup products can result in improper behavior of the products. Do not use other products when using NMM to back up a Microsoft application server. Requirements Review the information in this section before continuing with the NMM installation. The NetWorker client, NetWorker storage node, NetWorker Extended client (if required), and NMM must be installed separately. Install the NetWorker Extended client only when upgrading from an earlier release. The EMC NetWorker Installation Guide describes how to install the NetWorker client, NetWorker storage node, and NetWorker Extended client. Ensure that you have installed the required components in the following sequence on the application host: 1. NetWorker client: lgtoclnt or select client from NetWorker in NetWorker package. 2. NetWorker storage node (if applicable): Select storage node from NetWorker in NetWorker package. 3. NetWorker Extended client (if required): Select lgtoxtdclnt in NetWorker package 4. NMM software NMM is an application client and must not be installed on a NetWorker server. 14 EMC NetWorker Module for Microsoft 9.0 Installation Guide

15 Introduction Note The EMC NetWorker Online Software Compatibility Guide contains the most up-to-date information about NMM compatibility. Requirement when restoring previous NMM release backups If you are using an NMM release earlier than NMM 9.0 (for example NMM 3.0, NMM 8.2 SP1, and so on) and plan to recover the existing backups using NMM 9.0, ensure that you have installed the NetWorker Extended client (select "lgtoxtdclnt " from NetWorker package) along with the NetWorker client ("lgtoclnt " or select "client" from "NetWorker " from NetWorker package) before installing NMM. Note The NMM installer gives an error if the NetWorker Extended client is not installed before the "Restore previous NMM release backups" option is selected during the installation. Supported Microsoft systems and features This section lists the various Microsoft versions and Microsoft -related features that NMM 9.0 supports. NMM does not support: IA64 editions Small Business Server editions SS Hardware Provider based proxy backup of dynamic disks Single Instance Storage (SIS) Supported Microsoft.NET Framework versions The following table lists the versions of the Microsoft.NET Framework that NMM supports. Table 3 NMM supported Microsoft.NET Framework versions Server version Supported.NE T versions NMM 9.0 support NMM 8.2 SP1 support NMM 8.2 support NMM 3.0 SP1 support NMM 3.0 support Server 2012 R2 Server 2012 Server 2008 and 2008 R2.NET Yes Yes Yes Yes OS not supported.net Yes Yes Yes Yes Yes.NET 4.5 Yes Yes Yes Yes Yes.NET Yes Yes Yes Yes Yes.NET 4.5 Yes Yes Yes Yes Yes.NET 4.0 Yes Yes Yes Yes Yes Server 2003 and 2003 R2.NET 4.0 No No No Yes (SQL VDI only) No Requirement when restoring previous NMM release backups 15

16 Introduction For Server 2012 R2, Microsoft supports only.net The Microsoft documentation provides details about supported Server and.net Framework versions. Supported NetWorker server and client versions The following tables provide the NMM support matrix for NetWorker server and client versions. Refer to the individual NMM release sections of the EMC NetWorker Online Software Compatibility Guide for more specific details. Table 4 NMM support matrix for NetWorker server versions NetWorker Server version NMM 2.4 NMM 2.4 SP1 NMM 3.0 NMM 3.0 SP1 NMM 8.2 NMM 8.2 SP1 NMM 9.0 NetWorker server 9.0 No No No No Yes Yes Yes NetWorker server 8.2 SP1 No No No Yes Yes Yes No NetWorker server 8.2 or later NetWorker server 8.1 or later NetWorker server 8.0 or later No No Yes Yes Yes Yes No No Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes No Table 5 NMM support matrix for NetWorker client versions NetWorker client version NMM 2.4 NMM 2.4 SP1 NMM 3.0 NMM 3.0 SP1 NMM 8.2 NMM 8.2 SP1 NMM 9.0 NetWorker client 9.0 No No No No No No Yes NetWorker client 8.2 SP1 No No No No No Yes No NetWorker client 8.2 No No No No Yes No No NetWorker client 8.1 SP1 or later No No No Yes No No No NetWorker client 8.1 No No Yes No No No No NetWorker client 8.0 or later Yes Yes No No No No No Note the following considerations: 16 EMC NetWorker Module for Microsoft 9.0 Installation Guide Later (for example, NetWorker client 8.1 SP1 or later) applies to: Service packs that are released after a respective NetWorker server or client release, or NMM release. Cumulative releases for various service packs. For example, the cumulative releases NMM , NMM , and so on apply for NMM 8.2 SP1 or later. The NetWorker client versus NMM release mapping must be the same. For example, if you are using NetWorker client , then you must use NMM For Server 2012 R2 protection, it is strongly recommended that you upgrade to NMM 8.2 SP1 or later, which contains the latest fixes related to Microsoft updates for Server.

17 Introduction Hardware requirements Install the NetWorker software on the host before installing the NMM software. If the host is a DSN, install the NetWorker Storage node software. The minimum hardware requirements for the application host where NMM is installed are: CPU: 2.0 GHz Physical memory: 4 GB Host architecture: Exchange server hardware requirements Exchange Server, SharePoint Server, Active Directory, and Hyper-V: x64 systems only SQL Server: x64 and x86 systems This topic describes the additional hardware and system resources that are required for Exchange server. Exchange places additional demands on computer hardware and resources beyond the base requirements for NMM. Ensure that the computer running Exchange server meets or exceeds Microsoft hardware recommendations. The following table describes the recommended hardware requirements for Exchange server. Table 6 Exchange server hardware requirements Requirement Memory (RAM) Description Exchange server requires additional memory (RAM). Start with 8 GB of RAM. The amount of additional or total memory that is required depends on current system performance with existing memory: If the memory resources are strained and performance is slow with normal operations of NMM, then add significantly more memory to support Exchange operations. If the memory performance is adequate with normal operations of NMM, then additional memory might not be required to support Exchange operations. Disk staging area Exchange server requires additional disk space for a disk staging area to hold writes to the Exchange database and log files. Hyper-V requirements For optimal performance, ensure that the Hyper-V environment meets the following system requirements. Hyper-V proxy node in a single proxy environment: 1 Gb/s LAN connection to DD, or a minimum 100 MB/s transfer rate 1 GHz CPU (single core) 512 MB RAM Hyper-V proxy node in a multi-proxy environment: Hardware requirements 17

18 Introduction License requirements Shared 10 Gb/s LAN connection to DD, or a 400 MB/s transfer rate 4 GHz CPU total (or 2 GHz dual core) 2 GB RAM Authorization requirements These resources must be available on the Hyper-V proxy node during the backup window only for NetWorker/NMM purposes. When planning and allocation resources, do not exceed 70% utilization of rated capacity of any hardware element (CPU, RAM, backplane, NIC). This section provides a brief overview of the license requirements for NMM. The EMC NetWorker Licensing Guide provides details. For physical server environments, only one NMM license is required to manage multiple instances of supported applications on the same server (physical host). For virtual server environments, one NMM license is required for each application type (SQL, Exchange, SharePoint, Hyper-V) per physical host, which can be used multiple times and within all the virtual guests on a single physical server for that application type. Requires one license per active node in a cluster environment (active-active requires two licenses). Licenses for NME (Exchange) and NMSQL can be used with NMM. This ensures that customers can upgrade from NME (which is now end-of-sale) to NMM and avoid licensing changes. The reverse is not true. NMM licenses cannot be used with the legacy modules for Exchange and SQL. The configuration and operation of NMM backups and recoveries require authorized access to data for the user who performs the configuration. The EMC NetWorker Module for Microsoft Administration Guide provides details about the privileges to enable. Microsoft hotfixes For NMM to function correctly with each supported Microsoft application, install the required updates and hotfixes from the Microsoft website. Install the latest hotfixes for Microsoft operating system. Install the.net Framework and the following.net Framework updates: 18 EMC NetWorker Module for Microsoft 9.0 Installation Guide KB : KB : KB : KB : KB : KB : KB : KB : KB : Without these updates, backups will fail.

19 Introduction Exchange Server-specific tasks Each Microsoft application that is protected by the NMM software. Required Microsoft Hotfixes on page 49 provides the list of specific hotfixes that are required for application backup and recovery. You must complete certain configuration tasks before you install the NetWorker client and the NMM software for Exchange Server backup and recovery. Exchange administrator configuration tool The Exchange administrator configuration tool enables you to create or reset the permissions of an account with the necessary privileges to perform backup and recovery operation on an Exchange Server. After installing NMM, run the tool to create a new account, modify, validate, and update the existing account privileges. You can use the Exchange administrator configuration tool to perform the following tasks: Configure Admin User Create an NMM Exchange administrator account and configure the permissions and memberships to perform an Exchange database restore and granular level recovery. Update Admin Password Modify the NMM Exchange administrator account password and update the registry credentials. Validate an existing admin Verify that an existing NMM Exchange administrator account is correctly configured. Note To use the tool, you must be logged in with Domain Administrator permissions. The following figure shows the Exchange administrator configuration tool landing page. Figure 1 Exchange admin configuration tool To create an NMM Exchange administrator account, the tool performs the following steps: Creates an Active Directory user account. Creates a custom Exchange security group called EMC NMM Exchange Admin Roles. Adds the user account to the groups listed in the following table: Table 7 Permissions configured by the Exchange administrator configuration tool User group Security group memberships on NMM Client computer Exchange Server role Local Administrator Exchange Server-specific tasks 19

20 Introduction Table 7 Permissions configured by the Exchange administrator configuration tool (continued) User group Security group memberships on Domain Controller Exchange Security Group memberships Exchange Server role Backup Operators Remote Desktop Users Exchange Servers EMC NMM Exchange Admin Roles, which includes: Exchange Roles: Database Copies Databases Disaster Recovery Mailbox Import Export Mail Recipient Creation Mail Recipients View-Only Configuration View-Only Recipients Assigns the "Mailbox Import Export" management role to the user. Creates an Exchange mailbox. Assigns Send-As and Receive-As rights. Registers the user account for backup and recovery on Exchange servers where NMM is installed. MAPI client and Collaboration Data Objects This topic describes the Exchange Server 2010 and 2013 requirements for the Microsoft Exchange Server MAPI Client and Collaboration Data Objects Kit. For RDB and GLR support, Exchange Server requires the MAPI/CDO kit. Exchange Server 2010 requires build Exchange Server 2013 requires build Exchange Server 2016 does not support MAPI. The Exchange Server 2010 and 2013 software does not include the MAPI client libraries and CDO. You can download these applications from Microsoft s website. For information on downloading and installing this package, search for Microsoft Exchange MAPI Client and Collaboration Data Objects on the Microsoft Download Center website. Note Exchange backup prerequisites The EMC NetWorker Online Software Compatibility Guide contains information about the latest version of the MAPI and CDO kit that NMM supports. This topic describes the required prerequisites for backup of Exchange server using NMM. Ensure that the following prerequisites are met before performing backup procedures: Install the.net Framework. 20 EMC NetWorker Module for Microsoft 9.0 Installation Guide

21 Introduction For Restricted Datazones environments Install the hotfixes and cumulative updates that are listed in the EMC NetWorker Module for Microsoft Installation Guide. Ensure that you use the same version of Exchange Servers, Servers, and service packs or cumulative updates. Install the NetWorker client and NMM software on all Exchange servers that are a part of a backup. NMM supports NetWorker Restricted Datazones (RDZ). An RDZ adds an additional permission checking layer, which ensures that RDZ administrators accessing areas that have not been specifically coded for this feature, by default, do not have access to those areas. To perform DAG backups and recoveries in an RDZ, you must configure additional permissions and configuration. The EMC NetWorker Module for Microsoft Administration Guide provides details about the required permissions and configuration. The EMC NetWorker Administration Guide provides detailed information about the NetWorker RDZ feature. For Restricted Datazones environments 21

22 Introduction 22 EMC NetWorker Module for Microsoft 9.0 Installation Guide

23 CHAPTER 2 Supported Network Configurations Simple LAN-based environment LAN-free dedicated storage node environment Supported Network Configurations 23

24 Supported Network Configurations Simple LAN-based environment In a LAN-based environment, NetWorker stores the production data on a storage area network (SAN) or direct-attached storage (DAS). The data path to the NetWorker storage node is over a LAN. You install the NMM software on the application server host. The following figure shows a simple LAN-based storage area network with a supported NetWorker server, storage node, and clients. The data moves as follows: 1. The NetWorker server contacts the application server to start the backup process. 2. The application server uses NMM to create a snapshot of the data on the primary storage volume. The following figure shows example snapshots S1 through S5. Figure 2 Simple LAN-based environment NetWorker server LAN Application server (NMM and NetWorker client) SAN NetWorker storage node Traditional storage Primary storage S5 S4 S3 S1 S2 3. The application server transfers the data from the snapshot over the LAN and onto a backup medium such as a file type disk, advanced file type disk, tape, Data Domain device, or Avamar deduplication node. Note Avamar deduplication nodes are only supported with existing NetWorker 8.2 SP1 or earlier upgrades. For Exchange and Hyper-V setups, only advanced file type disk and Data Domain devices are supported. 24 EMC NetWorker Module for Microsoft 9.0 Installation Guide

25 Supported Network Configurations LAN-free dedicated storage node environment A dedicated storage node (DSN) is a storage node host that can only backup the data that the host owns. You can configure an Application Server as a DSN to support the following operations: LAN-free backups without a separate NMM proxy node. Backups to the SAN devices attached directly to an NMM client host. Backups to the SAN devices attached to an NMM proxy node. NOTICE DSN support is available for all applications, however for Exchange Server 2010 DAG a Regular Storage node (RSN) license is required. DSN support for NMM requires the following: A NetWorker storage node device. First install the NetWorker storage node before installing NMM. A NetWorker data protection policy. A storage node device on the NetWorker Client resource that uses NetWorker media pool selection criteria. Backup device that is configured on the DSN. A backup device on the NetWorker server host, as required for bootstrap data, client file indexes, and Cover save set entries. Note When not using a DSN device, ensure that you manually create a default device. The following figure illustrates the data movement in a LAN-free environment with a DSN: LAN-free dedicated storage node environment 25

26 Supported Network Configurations Figure 3 LAN-free environment with a DSN NetWorker Server LAN Application server (NMM and NetWorker Storage Node) SAN Primary storage S5 S4 S3 Traditional storage S1 S2 GEN The NetWorker server starts the process by contacting the application server. NMM software is installed on the application server, and the application server is configured as a NetWorker DSN. 2. The NMM software on the application server, with other software, creates a snapshot of the data on the primary storage volume, and makes the snapshot available to the DSN, which also resides on the application server. The NetWorker server and the application server communicate over the LAN. However, NetWorker does not transfer the data across the LAN because the backup medium and storage media are connected to the SAN. 3. The DSN stores the snapshot data on a conventional backup medium, such as a file type disk, advanced file type disk, or tape. The preceding figure shows example snapshots S1 through S5 created on the storage volume. Note If Dedicated Storage Node is set to Yes, the storage node host does not allow any data from any other host. 26 EMC NetWorker Module for Microsoft 9.0 Installation Guide

27 CHAPTER 3 Configuration Checks and Installation Accessing the installation files Running preconfiguration checks and installing the software Installing NMM in MSCS and MSFCS environments...31 Installing NMM on Server Core...31 Identifying or diagnosing system configuration issues...32 Uninstalling or changing installation options...32 Upgrading NMM Configuration Checks and Installation 27

28 Configuration Checks and Installation Accessing the installation files You can access the installation files from a DVD disk or the EMC website. To access the NMM software from a local DVD disk: 1. Log in as administrator or equivalent on the NetWorker client. 2. Insert the NMM DVD disk into the DVD drive. 3. Run NWVSS.exe directly from the DVD. To access the NMM software from EMC Online Support: 1. Log in as administrator or equivalent on the NetWorker client. 2. Go to EMC Online Support at 3. Browse to the Downloads for NetWorker Module for Microsoft page. 4. Download the NMM software.zip file, either the 32-bit or 64-bit version as appropriate for the system, to a temporary folder that you create. 5. Extract the.zip file to a folder on the client. Running preconfiguration checks and installing the software Procedure 1. Review the Introduction chapter and ensure that the environment meets the requirements. 2. Run NWVSS.exe. The installation wizard starts. The wizard installs the NMM software in the same path where you installed the NetWorker client or NetWorker storage node software. 3. In the Wizard Welcome page, read the license terms and agreements carefully. Select the I agree to the license terms and agreements option and click Next. The Configuration Checks Option page appears. The System Configuration Checker verifies that ths setup is correctly configured for backup and recovery. 4. To proceed with the NMM installation process and skip the System Configuration Checker, leave the Run System Configuration Checker option unselected. and click Next. The Wizard Firewall page appears. 5. To run the System Configuration Checker before the NMM installation process, select Run System Configuration Checker option. The Application Host option is selected automatically. The System Configuration Checker runs the configuration checks on an application server. These checks are related to the operating system, software components, the subsystem, and generic conditions that are required for NMM backup and recovery. 6. Select an application, and then click Check. Microsoft Exchange Server Microsoft SharePoint Server Microsoft SQL Server Microsoft Hyper-V Server 28 EMC NetWorker Module for Microsoft 9.0 Installation Guide

29 Configuration Checks and Installation The Wizard Progress page appears. The wizard installs the System Configuration Checker and performs the configuration checks. This can take some time depending on your setup. 7. When the wizard completes the configuration checks, click Next. The Result of Configuration Checks page appears. 8. Review the details on the Result of Configuration Checks page. This page lists the number of checks that have passed, failed, or have warnings. You must correct the checks that have failed and review the ones that have warnings to ensure that NMM does not encounter problems during backup and recovery of data. NMM saves this report as results.html in the local temporary folder directory C: \Users\Administrator.NMMEMC\AppData\Local\Temp\2\EmcCfgChk \results.html of the user who is running the NMM installation wizard. NMM also saves the configuration check log as cfgchk_log.txt in this folder. Click Open detailed report to view the saved report. To eliminate errors and warnings in the setup, click Back. Make the required changes and click Next to run the System Configuration Checker again. To ignore the errors and warnings and continue with the installation process, click Next. Only choose this option in cases when the configuration checker reports do not relate to your setup or requirements. The Configure Firewall page appears. 9. Select either of the following and click Next: Configure the Firewall - The installer adds exceptions for NMM on the firewall so that NMM can communicate through any firewall that may be present on the host. Do not configure the Firewall - You must manually specify NMM exceptions if you select this option. The Wizard NMM Options page appears. 10. Select the required options and click Next. Restore of NMM 8.2.x and Earlier Backups (VSS workflows) - Select the Restore of NMM 8.2.x and Earlier Backups (VSS workflows) option if you are upgrading from a previous NMM release, for example NMM or 8.2, and plan to recover existing backups of Exchange Server, SQL Server, SharePoint Server, and Hyper-V by using NMM 9.0 (VSS workflows). Note If you have used Avamar for deduplication with NMM 8.2.x and earlier releases, ensure to install Avamar from the Avamar client package before upgrading to NMM 9.0. NMM 9.0 does not support Avamar node backup and recovery. Selecting the Restore of NMM 8.2.x and Earlier Backups (VSS workflows) option: Installs the NMM release 8.2 SP1 binaries, required to perform restore operations. Installs the Eldos driver. Creates a shortcut at the Start menu called Restore previous NMM release backups, using which you can start the NMM GUI to recover the older backups. Creates an entry in the Registry. Running preconfiguration checks and installing the software 29

30 Configuration Checks and Installation Note Do not select this option if you are using NMM to backup SQL Server (VDI) and plan to upgrade to NMM 9.0. SharePoint Granular Recovery - Select the SharePoint Granular Recovery to perform SharePoint granular level recovery. The GLR Options page appears. The NMM installer selects a default path for the WriteCache Location, MountPoint Location, and Hyper-V VHD Mount Point Location. To change the write cache location or mount point location, click (...), select the location, and click OK. SQL SSMS Plug-in - Select the SQL SSMS Plug-in option to perform SQL Server VDI backup and recovery from the SQL Server Management Studio. Optionally, select the Enable Backup Tab for Ad-hoc Backup and Enable Script in Backup Window options.select the SQL SSMS Plug-in option. Selecting the SQL SSMS Plug-in option installs the EMC NetWorker Backup tab in the SQL Server Management Studio GUI. BBB MountPoint Location - NMM uses the Block Based Backup mount point location to mount backed up data from media for granular level recoveries for Exchange Server and Hyper-V Server. The NMM installation wizard displays a default mount point path. To change the Block Based Backup mount point location, click (...), select the location, and click OK. In the installation wizard, click Next. Note If either the Restore of NMM 8.2.x and Earlier Backups (VSS workflows) or SharePoint Granular recovery option is selected, a reboot of the application server is required. 11. Click Install. The Wizard Progress page appears and the installation begins. The installation can take several minutes. 12. For Exchange environments, if you are logged in with Domain Administrator privileges, the NMM Exchange Admin Configuration tool starts. If you are not logged in with Domain Administrator privileges, a message displays prompting you to log in with these privileges. Use the NMM Exchange Admin Configuration tool to: Create a new administrator account. Reset the admin password. Register an administrator. Validate an existing admin. Click OK to return to the NMM installation wizard. The Wizard Completing page appears. 13. On the Wizard Completing page: 30 EMC NetWorker Module for Microsoft 9.0 Installation Guide If you did not select the SharePoint Granular Recovery or SQL SSMS Plug-in option, click Finish to complete the installation and exit the installation wizard. To view the setup log file, click the link in the results area of the page. This file is stored in the NetWorker Module for Microsoft folder in the local temporary folder directory of the user who is running the NMM installation wizard.

31 Configuration Checks and Installation If you selected the SharePoint Granular Recovery or SQL SSMS plug-in SharePoint Granular Recovery or SQL SSMS Plug-in option, click Finish to complete the installation. 14. Restart the system. 15. Enable and register the NMM software. The EMC NetWorker Licensing Guide provides details. Installing NMM in MSCS and MSFCS environments You can install the NMM software in Microsoft Cluster Service (MSCS) and Microsoft Failover Cluster Service (MSFCS) environments. Procedure 1. If required, ensure that Microsoft Distributed Transaction Coordinator (MSDTC) software is installed and running. The EMC NetWorker Module for Microsoft Administration Guide provides details about when the MSDTC software must be installed and running. The EMC Solutions Enabler Installation Guide provides details about the MSDTC. 2. Install NetWorker client ("lgtoclnt " or select "client" from "NetWorker " from NetWorker package) on each physical node of the cluster. 3. Install the NMM software on the private disk of each physical node. Running preconfiguration checks and installing the software on page 28 provides details. 4. Configure each physical node as a client resource on the NetWorker Server, as described in the application user guide. 5. In the Remote Access attribute of each virtual client resource, type the names of the physical nodes, as described in the application user guide. 6. Configure privileges for each physical node on the NetWorker server: a. In the Users attribute of the Application > Administrators user group, add the following values on a separate line for each physical node in the cluster: user=administrator,host=vss_cluster_node user=system,host=vss_cluster_node where VSS_cluster_node is the DNS hostname of the physical node. b. Click OK. The EMC NetWorker Module for Microsoft Administration Guide provides more information about configuring a clustered client resource. Installing NMM on Server Core When you install NMM on 2008 SP2, 2008 R2, 2012, or 2012 R2 Server Core, the installation process does not install an NMM GUI. Procedure 1. Ensure that you installed the NetWorker client ("lgtoclnt " or select "client" from "NetWorker " from NetWorker package) software on 2008 SP2, 2008 R2, 2012 or 2012 R2 Server Core. Installing NMM in MSCS and MSFCS environments 31

32 Configuration Checks and Installation 2. Access the NMM installation files as described in Accessing the installation files on page 28. If the installation files are on a remote host, do one of the following: Use the ncet use command to mount the remote file system. Copy the NMM installation files to 2008 SP2, 2008 R2, 2012, or 2012 R2 Server Core by using FTP or a general access method. 3. Run NWVSS.exe in the networkr directory to start the NMM installation. Note Do not use autorun.exe to install the NMM software. 4. Follow the wizard to install the NMM software. Running preconfiguration checks and installing the software on page 28 provides details. Identifying or diagnosing system configuration issues The NMM installer provides the System Configuration Checker to help identify or diagnose any configuration or environment issues in the system configuration. Run the System Configuration Checker to prevent configuration errors that might lead to failure in data backup or data recovery of: Application host (operating system environment) Microsoft Exchange Microsoft Hyper-V Microsoft SharePoint Microsoft SQL Uninstalling or changing installation options You can run the Setup program (NWVSS.exe) in maintenance mode to either remove the NMM software or change the password for the Exchange Server; change the firewall settings for the client; select the SharePoint granular recovery option; or select the SQL SSMS plug-in option. NMM is not uninstalled during uninstallation of the NetWorker client. You must first uninstall the NetWorker client and then uninstall the NMM client. Procedure 1. On the NMM client, log in as a user with administrative access. 2. Perform one of the following to run the Setup program: From the command line, run the NWVSS.exe file. From the Microsoft menus: a. Select Start > Settings > Control Panel > Programs > Programs and Features. b. Select NetWorker Module for Microsoft. c. Click Change. 32 EMC NetWorker Module for Microsoft 9.0 Installation Guide

33 Configuration Checks and Installation 3. In the Welcome to NetWorker Module for Microsoft Maintenance window, click Next. 4. In the Maintenance Type window, select the type of change to perform: Select the Change option to change any of the following: Password for Exchange Server Firewall settings for NMM exceptions SharePoint granular recovery option SQL SSMS plug-in, including the Backup tab and the Script option in the SSMS GUI. Note To add any new feature to SSMS plug-in, for example the script backup tab or restore tab, you must uninstall and re-install the SSMS plug-in for NMM. This does not require a restart. Select the Remove option to remove the NMM software from the system. Note After you uninstall NMM, you can continue to perform traditional backups by using the NetWorker software, which is still available on the host. Upgrading NMM An NMM upgrade might involve: Upgrading from NMM 3.0 or later in a stand-alone environment on page 34 Upgrading from NMM 3.0 or later in a clustered environment or upgrade from an earlier release in a stand-alone or clustered environment on page 34 Upgrading from NME or NMSQL on page 35 Upgrading to NMM with a dedicated storage node on page 35 Note Perform a full backup after upgrading from a previous NMM release to NMM 9.0. When upgrading the client operating system from Server 2012 to a later version, perform the steps described in the following sections. Upgrading the client operating system from Server 2012 to a later version When upgrading the client operating system from Server 2012 to a later version, perform the following steps: Procedure 1. Uninstall NMM by performing the steps that are described in Uninstalling or changing installation options on page Upgrade Server. 3. Install NMM by performing the steps that are described in Configuration Checks and Installation on page 27. Upgrading NMM 33

34 Configuration Checks and Installation Upgrading from NMM 3.0 or later in a stand-alone environment To upgrade from NetWorker 8.1 SP1 or later client and NMM 3.0 or later, use the Client Push feature. Client Push provides the ability to distribute software and perform software updates to one or more NetWorker hosts from the NetWorker server. NMM only supports upgrades from NMM 3.0 or later in stand-alone environments. Client Push is not supported for clustered environments or for clients earlier than NMM 3.0. When upgrading NMM by using Client Push, select both the module and the client, or the upgrade will fail. Note If you use Client Push to upgrade the SSMS plug-in, the Backup tab of the SSMS plug-in does not display and only the Restore tab displays. EMC NetWorker Updating from a Previous Release Guide and the nsrpush man page describes how to use Client Push to update NetWorker products. Upgrading from NMM 3.0 or later in a clustered environment or upgrade from an earlier release in a stand-alone or clustered environment You cannot perform a direct upgrade from an existing installation of an NMM release before NMM 3.0. For example, if you have NMM 2.4 installed in the setup, and now want to use NMM 3.0 or later, you must first remove the existing installation of NMM and perform a fresh installation of NMM 3.0 or later. Procedure 1. Perform a full backup by using the existing NMM program. 2. Remove all existing snapshots. To delete shadow copy entries, use vssadmin or diskshadow. 3. Remove the existing NMM software: a. Select Start > Control Panel > Programs and Features. b. Select NetWorker Module for Microsoft. c. Select Uninstall. Follow the procedure that is provided in Uninstalling or changing installation options on page Ensure that a supported version of the NetWorker client or NetWorker storage node software is installed and running on the application host. Upgrading to NMM with a dedicated storage node on page 35 provides details. 5. Run the NMM installer and select the Run System Configuration Checker and Install NetWorker Module for Microsoft (Recommended) option on the Select Configuration Checks Option page. Running preconfiguration checks and installing the software on page 28 provides details. 6. If a system reboot is pending, reboot the system after the NMM installation is complete. 7. Perform a full backup of all the data as soon as possible after the upgrade to provide immediate protection by using NMM. After you finish After upgrading to NMM, if you are expecting to recover data that was backed up by using an older version of NMM, you should consider the following: 34 EMC NetWorker Module for Microsoft 9.0 Installation Guide

35 Configuration Checks and Installation Upgrading from NME or NMSQL Recover file system data by using NetWorker 3.0 or later. File system data cannot be browsed in the NMM GUI. Recover system component by using NMM 2.4 SP1. Recover application data other than SharePoint Server web application data by using NMM to perform the recovery. Recover SharePoint Server web application data by using NMM 2.4 SP1 to perform the recovery. NMM supports all features of NetWorker Module for Microsoft Exchange Server (NME) software and NetWorker Module for Microsoft SQL Server (NMSQL) software. If you use NME or NMSQL, EMC recommends that you move to NMM. You cannot install NMM on a system that has NME or NMSQL installed and vice versa. To upgrade to NMM from NME or NMSQL, you must first uninstall NME or NMSQL and then install NMM. Procedure 1. Perform a full backup of the Exchange or SQL hosts by using the existing NME or NMSQL program. 2. On each NME or NMSQL client host: a. Run the Setup program in the maintenance mode. b. Select the Remove option. Note Although this procedure removes the existing NME or NMSQL software, the configuration information that was created for these products is retained and is reapplied if you reinstall NME or NMSQL. 3. Remove all existing snapshots. To delete shadow copy entries, use vshadow or diskshadow. 4. If required, install a supported version of NetWorker client or NetWorker storage node software. 5. Run the NMM installer and use the Run System Configuration Checker and Install NetWorker Module for Microsoft (Recommended) option in the Select Configuration Checks Option page. NOTICE After you install NMM, perform a full backup of the Exchange Server or SQL Server data. You cannot use NMM to recover data from a backup that was performed by using NME. You can use NMM to recover data from an NMSQL VDI backup after upgrading to NMM. Upgrading to NMM with a dedicated storage node NMM software supports a DSN deployed on the same host and thus does not need to use a NetWorker storage node that is shared with other hosts and software. This solution is Upgrading from NME or NMSQL 35

36 Configuration Checks and Installation useful for individual high-volume backup clients and can reduce network bandwidth usage. This solution supports the upgrade from NetWorker 7.6 SP3 or later. Procedure 1. Uninstall the earlier version of NMM software. 2. Install a supported version of NetWorker storage node on the NMM host. The EMC NetWorker Installation Guideprovides details. 3. Run the NMM installer and use the Run System Configuration Checker and Install NetWorker Module for Microsoft (Recommended) option in the Select Configuration Checks Option page. The installation detects the storage node and prompts for permission to dedicate the storage node to the NMM client data. 4. Click OK and complete the installation. 36 EMC NetWorker Module for Microsoft 9.0 Installation Guide

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